Took 4 ormore VALcallsTroubleshooteda Hosting IssueUsed AUXCodescorrectlyuntil lunchBroughtlunch fromhomeHad acallernamedJohnSpoke to5 malecustomersPurchasedlunchSpoke to5 femalecustomersMet dailymetricyesterday:T2 - 4 closesArrived towork 10minutesbefore logintimeSpoke toan EpiccustomerWorkeda VeloissueProvidedcustomerwith statusupdate on 3open ticketsSpoke toa VerizonrepRefrained fromusing profanityon the flooryesterday(entire shift)Workedan RTSpoketo aGTT repUsedVOX/Sageduring acallSay hello to 3non-Supportco-workers inthe break areaSubmitteda SaleSpiffHelpeda NewHireTroubleshooteda Meraki issueHad acallernamedLisaTook overa T1 call -hand offTook 4 ormore VALcallsTroubleshooteda Hosting IssueUsed AUXCodescorrectlyuntil lunchBroughtlunch fromhomeHad acallernamedJohnSpoke to5 malecustomersPurchasedlunchSpoke to5 femalecustomersMet dailymetricyesterday:T2 - 4 closesArrived towork 10minutesbefore logintimeSpoke toan EpiccustomerWorkeda VeloissueProvidedcustomerwith statusupdate on 3open ticketsSpoke toa VerizonrepRefrained fromusing profanityon the flooryesterday(entire shift)Workedan RTSpoketo aGTT repUsedVOX/Sageduring acallSay hello to 3non-Supportco-workers inthe break areaSubmitteda SaleSpiffHelpeda NewHireTroubleshooteda Meraki issueHad acallernamedLisaTook overa T1 call -hand off

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took 4 or more VAL calls
  2. Troubleshooted a Hosting Issue
  3. Used AUX Codes correctly until lunch
  4. Brought lunch from home
  5. Had a caller named John
  6. Spoke to 5 male customers
  7. Purchased lunch
  8. Spoke to 5 female customers
  9. Met daily metric yesterday: T2 - 4 closes
  10. Arrived to work 10 minutes before login time
  11. Spoke to an Epic customer
  12. Worked a Velo issue
  13. Provided customer with status update on 3 open tickets
  14. Spoke to a Verizon rep
  15. Refrained from using profanity on the floor yesterday (entire shift)
  16. Worked an RT
  17. Spoke to a GTT rep
  18. Used VOX/Sage during a call
  19. Say hello to 3 non-Support co-workers in the break area
  20. Submitted a Sale Spiff
  21. Helped a New Hire
  22. Troubleshooted a Meraki issue
  23. Had a caller named Lisa
  24. Took over a T1 call - hand off