Used AUXCodescorrectlyuntil lunchSpoke toa VerizonrepTroubleshooteda Hosting IssueTook overa T1 call -hand offHad acallernamedLisaSpoke toan EpiccustomerWorkedan RTHad acallernamedJohnSubmitteda SaleSpiffSpoketo aGTT repSpoke to5 malecustomersArrived towork 10minutesbefore logintimeWorkeda VeloissueTroubleshooteda Meraki issueBroughtlunch fromhomeProvidedcustomerwith statusupdate on 3open ticketsTook 4 ormore VALcallsUsedVOX/Sageduring acallHelpeda NewHireRefrained fromusing profanityon the flooryesterday(entire shift)Say hello to 3non-Supportco-workers inthe break areaSpoke to5 femalecustomersMet dailymetricyesterday:T2 - 4 closesPurchasedlunchUsed AUXCodescorrectlyuntil lunchSpoke toa VerizonrepTroubleshooteda Hosting IssueTook overa T1 call -hand offHad acallernamedLisaSpoke toan EpiccustomerWorkedan RTHad acallernamedJohnSubmitteda SaleSpiffSpoketo aGTT repSpoke to5 malecustomersArrived towork 10minutesbefore logintimeWorkeda VeloissueTroubleshooteda Meraki issueBroughtlunch fromhomeProvidedcustomerwith statusupdate on 3open ticketsTook 4 ormore VALcallsUsedVOX/Sageduring acallHelpeda NewHireRefrained fromusing profanityon the flooryesterday(entire shift)Say hello to 3non-Supportco-workers inthe break areaSpoke to5 femalecustomersMet dailymetricyesterday:T2 - 4 closesPurchasedlunch

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used AUX Codes correctly until lunch
  2. Spoke to a Verizon rep
  3. Troubleshooted a Hosting Issue
  4. Took over a T1 call - hand off
  5. Had a caller named Lisa
  6. Spoke to an Epic customer
  7. Worked an RT
  8. Had a caller named John
  9. Submitted a Sale Spiff
  10. Spoke to a GTT rep
  11. Spoke to 5 male customers
  12. Arrived to work 10 minutes before login time
  13. Worked a Velo issue
  14. Troubleshooted a Meraki issue
  15. Brought lunch from home
  16. Provided customer with status update on 3 open tickets
  17. Took 4 or more VAL calls
  18. Used VOX/Sage during a call
  19. Helped a New Hire
  20. Refrained from using profanity on the floor yesterday (entire shift)
  21. Say hello to 3 non-Support co-workers in the break area
  22. Spoke to 5 female customers
  23. Met daily metric yesterday: T2 - 4 closes
  24. Purchased lunch