Used AUXCodescorrectlyuntil lunchTook overa T1 call -hand offArrived towork 10minutesbefore logintimeSay hello to 3non-Supportco-workers inthe break areaPurchasedlunchHelpeda NewHireWorkeda VeloissueSpoke toan EpiccustomerTroubleshooteda Meraki issueRefrained fromusing profanityon the flooryesterday(entire shift)Submitteda SaleSpiffSpoke to5 femalecustomersSpoketo aGTT repSpoke toa VerizonrepUsedVOX/Sageduring acallBroughtlunch fromhomeTook 4 ormore VALcallsMet dailymetricyesterday:T2 - 4 closesTroubleshooteda Hosting IssueProvidedcustomerwith statusupdate on 3open ticketsHad acallernamedJohnWorkedan RTHad acallernamedLisaSpoke to5 malecustomersUsed AUXCodescorrectlyuntil lunchTook overa T1 call -hand offArrived towork 10minutesbefore logintimeSay hello to 3non-Supportco-workers inthe break areaPurchasedlunchHelpeda NewHireWorkeda VeloissueSpoke toan EpiccustomerTroubleshooteda Meraki issueRefrained fromusing profanityon the flooryesterday(entire shift)Submitteda SaleSpiffSpoke to5 femalecustomersSpoketo aGTT repSpoke toa VerizonrepUsedVOX/Sageduring acallBroughtlunch fromhomeTook 4 ormore VALcallsMet dailymetricyesterday:T2 - 4 closesTroubleshooteda Hosting IssueProvidedcustomerwith statusupdate on 3open ticketsHad acallernamedJohnWorkedan RTHad acallernamedLisaSpoke to5 malecustomers

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used AUX Codes correctly until lunch
  2. Took over a T1 call - hand off
  3. Arrived to work 10 minutes before login time
  4. Say hello to 3 non-Support co-workers in the break area
  5. Purchased lunch
  6. Helped a New Hire
  7. Worked a Velo issue
  8. Spoke to an Epic customer
  9. Troubleshooted a Meraki issue
  10. Refrained from using profanity on the floor yesterday (entire shift)
  11. Submitted a Sale Spiff
  12. Spoke to 5 female customers
  13. Spoke to a GTT rep
  14. Spoke to a Verizon rep
  15. Used VOX/Sage during a call
  16. Brought lunch from home
  17. Took 4 or more VAL calls
  18. Met daily metric yesterday: T2 - 4 closes
  19. Troubleshooted a Hosting Issue
  20. Provided customer with status update on 3 open tickets
  21. Had a caller named John
  22. Worked an RT
  23. Had a caller named Lisa
  24. Spoke to 5 male customers