Broughtlunch fromhomeSay hello to 3non-Supportco-workers inthe break areaProvidedcustomerwith statusupdate on 3open ticketsTroubleshooteda Hosting IssueHad acallernamedJohnSpoke to5 malecustomersWorkeda VeloissueArrived towork 10minutesbefore logintimeTook 4 ormore VALcallsSubmitteda SaleSpiffPurchasedlunchUsedVOX/Sageduring acallSpoke toa VerizonrepTroubleshooteda Meraki issueSpoke to5 femalecustomersTook overa T1 call -hand offHad acallernamedLisaMet dailymetricyesterday:T2 - 4 closesSpoketo aGTT repSpoke toan EpiccustomerUsed AUXCodescorrectlyuntil lunchRefrained fromusing profanityon the flooryesterday(entire shift)Helpeda NewHireWorkedan RTBroughtlunch fromhomeSay hello to 3non-Supportco-workers inthe break areaProvidedcustomerwith statusupdate on 3open ticketsTroubleshooteda Hosting IssueHad acallernamedJohnSpoke to5 malecustomersWorkeda VeloissueArrived towork 10minutesbefore logintimeTook 4 ormore VALcallsSubmitteda SaleSpiffPurchasedlunchUsedVOX/Sageduring acallSpoke toa VerizonrepTroubleshooteda Meraki issueSpoke to5 femalecustomersTook overa T1 call -hand offHad acallernamedLisaMet dailymetricyesterday:T2 - 4 closesSpoketo aGTT repSpoke toan EpiccustomerUsed AUXCodescorrectlyuntil lunchRefrained fromusing profanityon the flooryesterday(entire shift)Helpeda NewHireWorkedan RT

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brought lunch from home
  2. Say hello to 3 non-Support co-workers in the break area
  3. Provided customer with status update on 3 open tickets
  4. Troubleshooted a Hosting Issue
  5. Had a caller named John
  6. Spoke to 5 male customers
  7. Worked a Velo issue
  8. Arrived to work 10 minutes before login time
  9. Took 4 or more VAL calls
  10. Submitted a Sale Spiff
  11. Purchased lunch
  12. Used VOX/Sage during a call
  13. Spoke to a Verizon rep
  14. Troubleshooted a Meraki issue
  15. Spoke to 5 female customers
  16. Took over a T1 call - hand off
  17. Had a caller named Lisa
  18. Met daily metric yesterday: T2 - 4 closes
  19. Spoke to a GTT rep
  20. Spoke to an Epic customer
  21. Used AUX Codes correctly until lunch
  22. Refrained from using profanity on the floor yesterday (entire shift)
  23. Helped a New Hire
  24. Worked an RT