Submitteda SaleSpiffHelpeda NewHireArrived towork 10minutesbefore logintimeSpoke toa VerizonrepSpoke toan EpiccustomerTook 4 ormore VALcallsUsed AUXCodescorrectlyuntil lunchSpoke to5 malecustomersWorkeda VeloissueHad acallernamedJohnSpoke to5 femalecustomersRefrained fromusing profanityon the flooryesterday(entire shift)Met dailymetricyesterday:T2 - 4 closesTroubleshooteda Hosting IssueHad acallernamedLisaTook overa T1 call -hand offProvidedcustomerwith statusupdate on 3open ticketsWorkedan RTUsedVOX/Sageduring acallBroughtlunch fromhomeSay hello to 3non-Supportco-workers inthe break areaTroubleshooteda Meraki issueSpoketo aGTT repPurchasedlunchSubmitteda SaleSpiffHelpeda NewHireArrived towork 10minutesbefore logintimeSpoke toa VerizonrepSpoke toan EpiccustomerTook 4 ormore VALcallsUsed AUXCodescorrectlyuntil lunchSpoke to5 malecustomersWorkeda VeloissueHad acallernamedJohnSpoke to5 femalecustomersRefrained fromusing profanityon the flooryesterday(entire shift)Met dailymetricyesterday:T2 - 4 closesTroubleshooteda Hosting IssueHad acallernamedLisaTook overa T1 call -hand offProvidedcustomerwith statusupdate on 3open ticketsWorkedan RTUsedVOX/Sageduring acallBroughtlunch fromhomeSay hello to 3non-Supportco-workers inthe break areaTroubleshooteda Meraki issueSpoketo aGTT repPurchasedlunch

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted a Sale Spiff
  2. Helped a New Hire
  3. Arrived to work 10 minutes before login time
  4. Spoke to a Verizon rep
  5. Spoke to an Epic customer
  6. Took 4 or more VAL calls
  7. Used AUX Codes correctly until lunch
  8. Spoke to 5 male customers
  9. Worked a Velo issue
  10. Had a caller named John
  11. Spoke to 5 female customers
  12. Refrained from using profanity on the floor yesterday (entire shift)
  13. Met daily metric yesterday: T2 - 4 closes
  14. Troubleshooted a Hosting Issue
  15. Had a caller named Lisa
  16. Took over a T1 call - hand off
  17. Provided customer with status update on 3 open tickets
  18. Worked an RT
  19. Used VOX/Sage during a call
  20. Brought lunch from home
  21. Say hello to 3 non-Support co-workers in the break area
  22. Troubleshooted a Meraki issue
  23. Spoke to a GTT rep
  24. Purchased lunch