Used AUXCodescorrectlyuntil lunchSpoketo aGTT repSpoke to5 malecustomersWorkedan RTMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Troubleshooteda Meraki issueTook overa T1 call -hand offWorkeda VeloissueUsedVOX/Sageduring acallTook 4 ormore VALcallsHelpeda NewHireSpoke toa VerizonrepHad acallernamedLisaSpoke toan EpiccustomerSay hello to 3non-Supportco-workers inthe break areaArrived towork 10minutesbefore logintimeBroughtlunch fromhomeSpoke to5 femalecustomersHad acallernamedJohnPurchasedlunchProvidedcustomerwith statusupdate on 3open ticketsTroubleshooteda Hosting IssueSubmitteda SaleSpiffUsed AUXCodescorrectlyuntil lunchSpoketo aGTT repSpoke to5 malecustomersWorkedan RTMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Troubleshooteda Meraki issueTook overa T1 call -hand offWorkeda VeloissueUsedVOX/Sageduring acallTook 4 ormore VALcallsHelpeda NewHireSpoke toa VerizonrepHad acallernamedLisaSpoke toan EpiccustomerSay hello to 3non-Supportco-workers inthe break areaArrived towork 10minutesbefore logintimeBroughtlunch fromhomeSpoke to5 femalecustomersHad acallernamedJohnPurchasedlunchProvidedcustomerwith statusupdate on 3open ticketsTroubleshooteda Hosting IssueSubmitteda SaleSpiff

Tier 2 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used AUX Codes correctly until lunch
  2. Spoke to a GTT rep
  3. Spoke to 5 male customers
  4. Worked an RT
  5. Met daily metric yesterday: T2 - 4 closes
  6. Refrained from using profanity on the floor yesterday (entire shift)
  7. Troubleshooted a Meraki issue
  8. Took over a T1 call - hand off
  9. Worked a Velo issue
  10. Used VOX/Sage during a call
  11. Took 4 or more VAL calls
  12. Helped a New Hire
  13. Spoke to a Verizon rep
  14. Had a caller named Lisa
  15. Spoke to an Epic customer
  16. Say hello to 3 non-Support co-workers in the break area
  17. Arrived to work 10 minutes before login time
  18. Brought lunch from home
  19. Spoke to 5 female customers
  20. Had a caller named John
  21. Purchased lunch
  22. Provided customer with status update on 3 open tickets
  23. Troubleshooted a Hosting Issue
  24. Submitted a Sale Spiff