(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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went over payment protection details
recognized your fellow team mate for doing a great job on the phone
learned something new from a member
Member gives Royal/us a compliment
stood up to take a stretch break while on a call
went above and beyond for a member
Payment call
upsell
One Call Resolution
Thanked a member for calling
Thanked member for being a member for x years
Told a member congratulations on an approval!
helped another department with their call
One Call Resolution
set up a direct payment form for a member
Told a member congratulations on an approval!
took ownership of the call, and called another dept for help to resolve issue for member
provided proof of insurance to allied
used a members name 3 times in a call
Set up Direct payment form for Member
Thanked a member for being a member for x years
gave members multiple options for accomplishing their goal
