Spoke to5 malecustomersProvidedcustomerwith statusupdate on 3open ticketsTook 4 ormore VALcallsTook overa T1 call -hand offSubmitteda SUPPticketRefrained fromusing profanityon the flooryesterday(entire shift)Troubleshooteda Meraki issueSpoke to3 femalecustomersUsedVOX/Sageduring acallSpoketo aGTT repSubmitteda SalesSpiffSay hello to 3non-Supportco-workers inthe break areaUsed AUXCodescorrectlyuntil lunchHad acallernamedJenBroughtlunch fromhomeHad acallernamedMikeSpoke toa VerizonrepSubmitteda VIEticketPurchasedlunchArrived towork 10minutesbefore logintimeMet dailymetricyesterday:T2 - 4 closesSpoke toan EpiccustomerWorkeda VeloissueTroubleshooteda Hosting IssueSpoke to5 malecustomersProvidedcustomerwith statusupdate on 3open ticketsTook 4 ormore VALcallsTook overa T1 call -hand offSubmitteda SUPPticketRefrained fromusing profanityon the flooryesterday(entire shift)Troubleshooteda Meraki issueSpoke to3 femalecustomersUsedVOX/Sageduring acallSpoketo aGTT repSubmitteda SalesSpiffSay hello to 3non-Supportco-workers inthe break areaUsed AUXCodescorrectlyuntil lunchHad acallernamedJenBroughtlunch fromhomeHad acallernamedMikeSpoke toa VerizonrepSubmitteda VIEticketPurchasedlunchArrived towork 10minutesbefore logintimeMet dailymetricyesterday:T2 - 4 closesSpoke toan EpiccustomerWorkeda VeloissueTroubleshooteda Hosting Issue

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to 5 male customers
  2. Provided customer with status update on 3 open tickets
  3. Took 4 or more VAL calls
  4. Took over a T1 call - hand off
  5. Submitted a SUPP ticket
  6. Refrained from using profanity on the floor yesterday (entire shift)
  7. Troubleshooted a Meraki issue
  8. Spoke to 3 female customers
  9. Used VOX/Sage during a call
  10. Spoke to a GTT rep
  11. Submitted a Sales Spiff
  12. Say hello to 3 non-Support co-workers in the break area
  13. Used AUX Codes correctly until lunch
  14. Had a caller named Jen
  15. Brought lunch from home
  16. Had a caller named Mike
  17. Spoke to a Verizon rep
  18. Submitted a VIE ticket
  19. Purchased lunch
  20. Arrived to work 10 minutes before login time
  21. Met daily metric yesterday: T2 - 4 closes
  22. Spoke to an Epic customer
  23. Worked a Velo issue
  24. Troubleshooted a Hosting Issue