Providedcustomerwith statusupdate on 3open ticketsSpoke to5 malecustomersTroubleshooteda Meraki issueSubmitteda SalesSpiffSpoke toan EpiccustomerPurchasedlunchTook 4 ormore VALcallsWorkeda VeloissueSpoke to3 femalecustomersUsedVOX/Sageduring acallSpoke toa VerizonrepSpoketo aGTT repMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Arrived towork 10minutesbefore logintimeBroughtlunch fromhomeUsed AUXCodescorrectlyuntil lunchHad acallernamedJenSubmitteda VIEticketTook overa T1 call -hand offSubmitteda SUPPticketHad acallernamedMikeTroubleshooteda Hosting IssueSay hello to 3non-Supportco-workers inthe break areaProvidedcustomerwith statusupdate on 3open ticketsSpoke to5 malecustomersTroubleshooteda Meraki issueSubmitteda SalesSpiffSpoke toan EpiccustomerPurchasedlunchTook 4 ormore VALcallsWorkeda VeloissueSpoke to3 femalecustomersUsedVOX/Sageduring acallSpoke toa VerizonrepSpoketo aGTT repMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Arrived towork 10minutesbefore logintimeBroughtlunch fromhomeUsed AUXCodescorrectlyuntil lunchHad acallernamedJenSubmitteda VIEticketTook overa T1 call -hand offSubmitteda SUPPticketHad acallernamedMikeTroubleshooteda Hosting IssueSay hello to 3non-Supportco-workers inthe break area

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided customer with status update on 3 open tickets
  2. Spoke to 5 male customers
  3. Troubleshooted a Meraki issue
  4. Submitted a Sales Spiff
  5. Spoke to an Epic customer
  6. Purchased lunch
  7. Took 4 or more VAL calls
  8. Worked a Velo issue
  9. Spoke to 3 female customers
  10. Used VOX/Sage during a call
  11. Spoke to a Verizon rep
  12. Spoke to a GTT rep
  13. Met daily metric yesterday: T2 - 4 closes
  14. Refrained from using profanity on the floor yesterday (entire shift)
  15. Arrived to work 10 minutes before login time
  16. Brought lunch from home
  17. Used AUX Codes correctly until lunch
  18. Had a caller named Jen
  19. Submitted a VIE ticket
  20. Took over a T1 call - hand off
  21. Submitted a SUPP ticket
  22. Had a caller named Mike
  23. Troubleshooted a Hosting Issue
  24. Say hello to 3 non-Support co-workers in the break area