Submitteda SUPPticketSpoke toan EpiccustomerTroubleshooteda Meraki issueSay hello to 3non-Supportco-workers inthe break areaSubmitteda SalesSpiffSpoketo aGTT repArrived towork 10minutesbefore logintimeSpoke to3 femalecustomersProvidedcustomerwith statusupdate on 3open ticketsHad acallernamedJenUsed AUXCodescorrectlyuntil lunchSubmitteda VIEticketSpoke to5 malecustomersBroughtlunch fromhomeTook overa T1 call -hand offRefrained fromusing profanityon the flooryesterday(entire shift)Troubleshooteda Hosting IssueWorkeda VeloissueTook 4 ormore VALcallsMet dailymetricyesterday:T2 - 4 closesHad acallernamedMikeUsedVOX/Sageduring acallPurchasedlunchSpoke toa VerizonrepSubmitteda SUPPticketSpoke toan EpiccustomerTroubleshooteda Meraki issueSay hello to 3non-Supportco-workers inthe break areaSubmitteda SalesSpiffSpoketo aGTT repArrived towork 10minutesbefore logintimeSpoke to3 femalecustomersProvidedcustomerwith statusupdate on 3open ticketsHad acallernamedJenUsed AUXCodescorrectlyuntil lunchSubmitteda VIEticketSpoke to5 malecustomersBroughtlunch fromhomeTook overa T1 call -hand offRefrained fromusing profanityon the flooryesterday(entire shift)Troubleshooteda Hosting IssueWorkeda VeloissueTook 4 ormore VALcallsMet dailymetricyesterday:T2 - 4 closesHad acallernamedMikeUsedVOX/Sageduring acallPurchasedlunchSpoke toa Verizonrep

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted a SUPP ticket
  2. Spoke to an Epic customer
  3. Troubleshooted a Meraki issue
  4. Say hello to 3 non-Support co-workers in the break area
  5. Submitted a Sales Spiff
  6. Spoke to a GTT rep
  7. Arrived to work 10 minutes before login time
  8. Spoke to 3 female customers
  9. Provided customer with status update on 3 open tickets
  10. Had a caller named Jen
  11. Used AUX Codes correctly until lunch
  12. Submitted a VIE ticket
  13. Spoke to 5 male customers
  14. Brought lunch from home
  15. Took over a T1 call - hand off
  16. Refrained from using profanity on the floor yesterday (entire shift)
  17. Troubleshooted a Hosting Issue
  18. Worked a Velo issue
  19. Took 4 or more VAL calls
  20. Met daily metric yesterday: T2 - 4 closes
  21. Had a caller named Mike
  22. Used VOX/Sage during a call
  23. Purchased lunch
  24. Spoke to a Verizon rep