Troubleshooteda Hosting IssueSubmitteda SUPPticketSpoke toan EpiccustomerHad acallernamedMikeBroughtlunch fromhomeArrived towork 10minutesbefore logintimeUsed AUXCodescorrectlyuntil lunchHad acallernamedJenSpoke toa VerizonrepSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offProvidedcustomerwith statusupdate on 3open ticketsUsedVOX/Sageduring acallRefrained fromusing profanityon the flooryesterday(entire shift)Submitteda VIEticketTook 4 ormore VALcallsTroubleshooteda Meraki issueSpoke to3 femalecustomersWorkeda VeloissuePurchasedlunchSubmitteda SalesSpiffMet dailymetricyesterday:T2 - 4 closesSpoke to5 malecustomersSpoketo aGTT repTroubleshooteda Hosting IssueSubmitteda SUPPticketSpoke toan EpiccustomerHad acallernamedMikeBroughtlunch fromhomeArrived towork 10minutesbefore logintimeUsed AUXCodescorrectlyuntil lunchHad acallernamedJenSpoke toa VerizonrepSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offProvidedcustomerwith statusupdate on 3open ticketsUsedVOX/Sageduring acallRefrained fromusing profanityon the flooryesterday(entire shift)Submitteda VIEticketTook 4 ormore VALcallsTroubleshooteda Meraki issueSpoke to3 femalecustomersWorkeda VeloissuePurchasedlunchSubmitteda SalesSpiffMet dailymetricyesterday:T2 - 4 closesSpoke to5 malecustomersSpoketo aGTT rep

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Troubleshooted a Hosting Issue
  2. Submitted a SUPP ticket
  3. Spoke to an Epic customer
  4. Had a caller named Mike
  5. Brought lunch from home
  6. Arrived to work 10 minutes before login time
  7. Used AUX Codes correctly until lunch
  8. Had a caller named Jen
  9. Spoke to a Verizon rep
  10. Say hello to 3 non-Support co-workers in the break area
  11. Took over a T1 call - hand off
  12. Provided customer with status update on 3 open tickets
  13. Used VOX/Sage during a call
  14. Refrained from using profanity on the floor yesterday (entire shift)
  15. Submitted a VIE ticket
  16. Took 4 or more VAL calls
  17. Troubleshooted a Meraki issue
  18. Spoke to 3 female customers
  19. Worked a Velo issue
  20. Purchased lunch
  21. Submitted a Sales Spiff
  22. Met daily metric yesterday: T2 - 4 closes
  23. Spoke to 5 male customers
  24. Spoke to a GTT rep