Providedcustomerwith statusupdate on 3open ticketsSpoke to5 malecustomersMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Spoke toa VerizonrepSubmitteda SUPPticketSay hello to 3non-Supportco-workers inthe break areaSubmitteda SalesSpiffSpoke toan EpiccustomerUsed AUXCodescorrectlyuntil lunchHad acallernamedMikeTook 4 ormore VALcallsWorkeda VeloissueSpoke to3 femalecustomersTook overa T1 call -hand offSpoketo aGTT repBroughtlunch fromhomeTroubleshooteda Hosting IssueUsedVOX/Sageduring acallHad acallernamedJenPurchasedlunchArrived towork 10minutesbefore logintimeTroubleshooteda Meraki issueSubmitteda VIEticketProvidedcustomerwith statusupdate on 3open ticketsSpoke to5 malecustomersMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Spoke toa VerizonrepSubmitteda SUPPticketSay hello to 3non-Supportco-workers inthe break areaSubmitteda SalesSpiffSpoke toan EpiccustomerUsed AUXCodescorrectlyuntil lunchHad acallernamedMikeTook 4 ormore VALcallsWorkeda VeloissueSpoke to3 femalecustomersTook overa T1 call -hand offSpoketo aGTT repBroughtlunch fromhomeTroubleshooteda Hosting IssueUsedVOX/Sageduring acallHad acallernamedJenPurchasedlunchArrived towork 10minutesbefore logintimeTroubleshooteda Meraki issueSubmitteda VIEticket

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided customer with status update on 3 open tickets
  2. Spoke to 5 male customers
  3. Met daily metric yesterday: T2 - 4 closes
  4. Refrained from using profanity on the floor yesterday (entire shift)
  5. Spoke to a Verizon rep
  6. Submitted a SUPP ticket
  7. Say hello to 3 non-Support co-workers in the break area
  8. Submitted a Sales Spiff
  9. Spoke to an Epic customer
  10. Used AUX Codes correctly until lunch
  11. Had a caller named Mike
  12. Took 4 or more VAL calls
  13. Worked a Velo issue
  14. Spoke to 3 female customers
  15. Took over a T1 call - hand off
  16. Spoke to a GTT rep
  17. Brought lunch from home
  18. Troubleshooted a Hosting Issue
  19. Used VOX/Sage during a call
  20. Had a caller named Jen
  21. Purchased lunch
  22. Arrived to work 10 minutes before login time
  23. Troubleshooted a Meraki issue
  24. Submitted a VIE ticket