Troubleshooteda Meraki issueSubmitteda SalesSpiffMet dailymetricyesterday:T2 - 4 closesHad acallernamedMikeHad acallernamedJenSubmitteda VIEticketProvidedcustomerwith statusupdate on 3open ticketsRefrained fromusing profanityon the flooryesterday(entire shift)Took overa T1 call -hand offSpoke toan EpiccustomerSubmitteda SUPPticketSpoke to5 malecustomersSpoke to3 femalecustomersWorkeda VeloissueTook 4 ormore VALcallsUsed AUXCodescorrectlyuntil lunchTroubleshooteda Hosting IssueSpoke toa VerizonrepPurchasedlunchBroughtlunch fromhomeArrived towork 10minutesbefore logintimeSay hello to 3non-Supportco-workers inthe break areaSpoketo aGTT repUsedVOX/Sageduring acallTroubleshooteda Meraki issueSubmitteda SalesSpiffMet dailymetricyesterday:T2 - 4 closesHad acallernamedMikeHad acallernamedJenSubmitteda VIEticketProvidedcustomerwith statusupdate on 3open ticketsRefrained fromusing profanityon the flooryesterday(entire shift)Took overa T1 call -hand offSpoke toan EpiccustomerSubmitteda SUPPticketSpoke to5 malecustomersSpoke to3 femalecustomersWorkeda VeloissueTook 4 ormore VALcallsUsed AUXCodescorrectlyuntil lunchTroubleshooteda Hosting IssueSpoke toa VerizonrepPurchasedlunchBroughtlunch fromhomeArrived towork 10minutesbefore logintimeSay hello to 3non-Supportco-workers inthe break areaSpoketo aGTT repUsedVOX/Sageduring acall

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshooted a Meraki issue
  2. Submitted a Sales Spiff
  3. Met daily metric yesterday: T2 - 4 closes
  4. Had a caller named Mike
  5. Had a caller named Jen
  6. Submitted a VIE ticket
  7. Provided customer with status update on 3 open tickets
  8. Refrained from using profanity on the floor yesterday (entire shift)
  9. Took over a T1 call - hand off
  10. Spoke to an Epic customer
  11. Submitted a SUPP ticket
  12. Spoke to 5 male customers
  13. Spoke to 3 female customers
  14. Worked a Velo issue
  15. Took 4 or more VAL calls
  16. Used AUX Codes correctly until lunch
  17. Troubleshooted a Hosting Issue
  18. Spoke to a Verizon rep
  19. Purchased lunch
  20. Brought lunch from home
  21. Arrived to work 10 minutes before login time
  22. Say hello to 3 non-Support co-workers in the break area
  23. Spoke to a GTT rep
  24. Used VOX/Sage during a call