Spoke toa VerizonrepSubmitteda VIEticketSubmitteda SalesSpiffSay hello to 3non-Supportco-workers inthe break areaRefrained fromusing profanityon the flooryesterday(entire shift)Met dailymetricyesterday:T2 - 4 closesSpoke to3 femalecustomersBroughtlunch fromhomeHad acallernamedMikeSpoke toan EpiccustomerSubmitteda SUPPticketTook overa T1 call -hand offUsed AUXCodescorrectlyuntil lunchWorkeda VeloissueArrived towork 10minutesbefore logintimeUsedVOX/Sageduring acallSpoketo aGTT repTroubleshooteda Hosting IssueTook 4 ormore VALcallsHad acallernamedJenTroubleshooteda Meraki issueProvidedcustomerwith statusupdate on 3open ticketsPurchasedlunchSpoke to5 malecustomersSpoke toa VerizonrepSubmitteda VIEticketSubmitteda SalesSpiffSay hello to 3non-Supportco-workers inthe break areaRefrained fromusing profanityon the flooryesterday(entire shift)Met dailymetricyesterday:T2 - 4 closesSpoke to3 femalecustomersBroughtlunch fromhomeHad acallernamedMikeSpoke toan EpiccustomerSubmitteda SUPPticketTook overa T1 call -hand offUsed AUXCodescorrectlyuntil lunchWorkeda VeloissueArrived towork 10minutesbefore logintimeUsedVOX/Sageduring acallSpoketo aGTT repTroubleshooteda Hosting IssueTook 4 ormore VALcallsHad acallernamedJenTroubleshooteda Meraki issueProvidedcustomerwith statusupdate on 3open ticketsPurchasedlunchSpoke to5 malecustomers

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a Verizon rep
  2. Submitted a VIE ticket
  3. Submitted a Sales Spiff
  4. Say hello to 3 non-Support co-workers in the break area
  5. Refrained from using profanity on the floor yesterday (entire shift)
  6. Met daily metric yesterday: T2 - 4 closes
  7. Spoke to 3 female customers
  8. Brought lunch from home
  9. Had a caller named Mike
  10. Spoke to an Epic customer
  11. Submitted a SUPP ticket
  12. Took over a T1 call - hand off
  13. Used AUX Codes correctly until lunch
  14. Worked a Velo issue
  15. Arrived to work 10 minutes before login time
  16. Used VOX/Sage during a call
  17. Spoke to a GTT rep
  18. Troubleshooted a Hosting Issue
  19. Took 4 or more VAL calls
  20. Had a caller named Jen
  21. Troubleshooted a Meraki issue
  22. Provided customer with status update on 3 open tickets
  23. Purchased lunch
  24. Spoke to 5 male customers