Say hello to 3non-Supportco-workers inthe break areaProvidedcustomerwith statusupdate on 3open ticketsUsedVOX/Sageduring acallPurchasedlunchRefrained fromusing profanityon the flooryesterday(entire shift)Workeda VeloissueTook overa T1 call -hand offTroubleshooteda Meraki issueArrived towork 10minutesbefore logintimeSpoke toa VerizonrepHad acallernamedJenSpoke to3 femalecustomersTook 4 ormore VALcallsSubmitteda SalesSpiffSubmitteda SUPPticketSpoke to5 malecustomersSpoke toan EpiccustomerHad acallernamedMikeSpoketo aGTT repUsed AUXCodescorrectlyuntil lunchTroubleshooteda Hosting IssueSubmitteda VIEticketBroughtlunch fromhomeMet dailymetricyesterday:T2 - 4 closesSay hello to 3non-Supportco-workers inthe break areaProvidedcustomerwith statusupdate on 3open ticketsUsedVOX/Sageduring acallPurchasedlunchRefrained fromusing profanityon the flooryesterday(entire shift)Workeda VeloissueTook overa T1 call -hand offTroubleshooteda Meraki issueArrived towork 10minutesbefore logintimeSpoke toa VerizonrepHad acallernamedJenSpoke to3 femalecustomersTook 4 ormore VALcallsSubmitteda SalesSpiffSubmitteda SUPPticketSpoke to5 malecustomersSpoke toan EpiccustomerHad acallernamedMikeSpoketo aGTT repUsed AUXCodescorrectlyuntil lunchTroubleshooteda Hosting IssueSubmitteda VIEticketBroughtlunch fromhomeMet dailymetricyesterday:T2 - 4 closes

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say hello to 3 non-Support co-workers in the break area
  2. Provided customer with status update on 3 open tickets
  3. Used VOX/Sage during a call
  4. Purchased lunch
  5. Refrained from using profanity on the floor yesterday (entire shift)
  6. Worked a Velo issue
  7. Took over a T1 call - hand off
  8. Troubleshooted a Meraki issue
  9. Arrived to work 10 minutes before login time
  10. Spoke to a Verizon rep
  11. Had a caller named Jen
  12. Spoke to 3 female customers
  13. Took 4 or more VAL calls
  14. Submitted a Sales Spiff
  15. Submitted a SUPP ticket
  16. Spoke to 5 male customers
  17. Spoke to an Epic customer
  18. Had a caller named Mike
  19. Spoke to a GTT rep
  20. Used AUX Codes correctly until lunch
  21. Troubleshooted a Hosting Issue
  22. Submitted a VIE ticket
  23. Brought lunch from home
  24. Met daily metric yesterday: T2 - 4 closes