Troubleshooteda Meraki issueRefrained fromusing profanityon the flooryesterday(entire shift)Had acallernamedJenSubmitteda VIEticketSubmitteda SalesSpiffUsedVOX/Sageduring acallMet dailymetricyesterday:T2 - 4 closesUsed AUXCodescorrectlyuntil lunchSpoke toan EpiccustomerPurchasedlunchSpoke to5 malecustomersSpoketo aGTT repTook 4 ormore VALcallsWorkeda VeloissueSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offSubmitteda SUPPticketBroughtlunch fromhomeSpoke to3 femalecustomersProvidedcustomerwith statusupdate on 3open ticketsTroubleshooteda Hosting IssueSpoke toa VerizonrepHad acallernamedMikeArrived towork 10minutesbefore logintimeTroubleshooteda Meraki issueRefrained fromusing profanityon the flooryesterday(entire shift)Had acallernamedJenSubmitteda VIEticketSubmitteda SalesSpiffUsedVOX/Sageduring acallMet dailymetricyesterday:T2 - 4 closesUsed AUXCodescorrectlyuntil lunchSpoke toan EpiccustomerPurchasedlunchSpoke to5 malecustomersSpoketo aGTT repTook 4 ormore VALcallsWorkeda VeloissueSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offSubmitteda SUPPticketBroughtlunch fromhomeSpoke to3 femalecustomersProvidedcustomerwith statusupdate on 3open ticketsTroubleshooteda Hosting IssueSpoke toa VerizonrepHad acallernamedMikeArrived towork 10minutesbefore logintime

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshooted a Meraki issue
  2. Refrained from using profanity on the floor yesterday (entire shift)
  3. Had a caller named Jen
  4. Submitted a VIE ticket
  5. Submitted a Sales Spiff
  6. Used VOX/Sage during a call
  7. Met daily metric yesterday: T2 - 4 closes
  8. Used AUX Codes correctly until lunch
  9. Spoke to an Epic customer
  10. Purchased lunch
  11. Spoke to 5 male customers
  12. Spoke to a GTT rep
  13. Took 4 or more VAL calls
  14. Worked a Velo issue
  15. Say hello to 3 non-Support co-workers in the break area
  16. Took over a T1 call - hand off
  17. Submitted a SUPP ticket
  18. Brought lunch from home
  19. Spoke to 3 female customers
  20. Provided customer with status update on 3 open tickets
  21. Troubleshooted a Hosting Issue
  22. Spoke to a Verizon rep
  23. Had a caller named Mike
  24. Arrived to work 10 minutes before login time