Used AUXCodescorrectlyuntil lunchWorkeda VeloissueSpoke to3 femalecustomersTook 4 ormore VALcallsProvidedcustomerwith statusupdate on 3open ticketsSpoke to5 malecustomersSpoketo aGTT repHad acallernamedMikePurchasedlunchSubmitteda VIEticketTroubleshooteda Hosting IssueArrived towork 10minutesbefore logintimeSpoke toa VerizonrepHad acallernamedJenTook overa T1 call -hand offUsedVOX/Sageduring acallSubmitteda SalesSpiffSpoke toan EpiccustomerBroughtlunch fromhomeTroubleshooteda Meraki issueMet dailymetricyesterday:T2 - 4 closesSubmitteda SUPPticketRefrained fromusing profanityon the flooryesterday(entire shift)Say hello to 3non-Supportco-workers inthe break areaUsed AUXCodescorrectlyuntil lunchWorkeda VeloissueSpoke to3 femalecustomersTook 4 ormore VALcallsProvidedcustomerwith statusupdate on 3open ticketsSpoke to5 malecustomersSpoketo aGTT repHad acallernamedMikePurchasedlunchSubmitteda VIEticketTroubleshooteda Hosting IssueArrived towork 10minutesbefore logintimeSpoke toa VerizonrepHad acallernamedJenTook overa T1 call -hand offUsedVOX/Sageduring acallSubmitteda SalesSpiffSpoke toan EpiccustomerBroughtlunch fromhomeTroubleshooteda Meraki issueMet dailymetricyesterday:T2 - 4 closesSubmitteda SUPPticketRefrained fromusing profanityon the flooryesterday(entire shift)Say hello to 3non-Supportco-workers inthe break area

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used AUX Codes correctly until lunch
  2. Worked a Velo issue
  3. Spoke to 3 female customers
  4. Took 4 or more VAL calls
  5. Provided customer with status update on 3 open tickets
  6. Spoke to 5 male customers
  7. Spoke to a GTT rep
  8. Had a caller named Mike
  9. Purchased lunch
  10. Submitted a VIE ticket
  11. Troubleshooted a Hosting Issue
  12. Arrived to work 10 minutes before login time
  13. Spoke to a Verizon rep
  14. Had a caller named Jen
  15. Took over a T1 call - hand off
  16. Used VOX/Sage during a call
  17. Submitted a Sales Spiff
  18. Spoke to an Epic customer
  19. Brought lunch from home
  20. Troubleshooted a Meraki issue
  21. Met daily metric yesterday: T2 - 4 closes
  22. Submitted a SUPP ticket
  23. Refrained from using profanity on the floor yesterday (entire shift)
  24. Say hello to 3 non-Support co-workers in the break area