Had acallernamedMikeSpoketo aGTT repSpoke toa VerizonrepMet dailymetricyesterday:T2 - 4 closesWorkeda VeloissueTroubleshooteda Hosting IssueSubmitteda VIEticketSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offSpoke toan EpiccustomerSubmitteda SalesSpiffArrived towork 10minutesbefore logintimeSpoke to3 femalecustomersSubmitteda SUPPticketUsedVOX/Sageduring acallTroubleshooteda Meraki issueTook 4 ormore VALcallsPurchasedlunchHad acallernamedJenProvidedcustomerwith statusupdate on 3open ticketsUsed AUXCodescorrectlyuntil lunchBroughtlunch fromhomeSpoke to5 malecustomersRefrained fromusing profanityon the flooryesterday(entire shift)Had acallernamedMikeSpoketo aGTT repSpoke toa VerizonrepMet dailymetricyesterday:T2 - 4 closesWorkeda VeloissueTroubleshooteda Hosting IssueSubmitteda VIEticketSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offSpoke toan EpiccustomerSubmitteda SalesSpiffArrived towork 10minutesbefore logintimeSpoke to3 femalecustomersSubmitteda SUPPticketUsedVOX/Sageduring acallTroubleshooteda Meraki issueTook 4 ormore VALcallsPurchasedlunchHad acallernamedJenProvidedcustomerwith statusupdate on 3open ticketsUsed AUXCodescorrectlyuntil lunchBroughtlunch fromhomeSpoke to5 malecustomersRefrained fromusing profanityon the flooryesterday(entire shift)

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a caller named Mike
  2. Spoke to a GTT rep
  3. Spoke to a Verizon rep
  4. Met daily metric yesterday: T2 - 4 closes
  5. Worked a Velo issue
  6. Troubleshooted a Hosting Issue
  7. Submitted a VIE ticket
  8. Say hello to 3 non-Support co-workers in the break area
  9. Took over a T1 call - hand off
  10. Spoke to an Epic customer
  11. Submitted a Sales Spiff
  12. Arrived to work 10 minutes before login time
  13. Spoke to 3 female customers
  14. Submitted a SUPP ticket
  15. Used VOX/Sage during a call
  16. Troubleshooted a Meraki issue
  17. Took 4 or more VAL calls
  18. Purchased lunch
  19. Had a caller named Jen
  20. Provided customer with status update on 3 open tickets
  21. Used AUX Codes correctly until lunch
  22. Brought lunch from home
  23. Spoke to 5 male customers
  24. Refrained from using profanity on the floor yesterday (entire shift)