Troubleshooteda Hosting IssueProvidedcustomerwith statusupdate on 3open ticketsSpoketo aGTT repHad acallernamedMikeTroubleshooteda Meraki issueSpoke toan EpiccustomerMet dailymetricyesterday:T2 - 4 closesUsed AUXCodescorrectlyuntil lunchSubmitteda SUPPticketSpoke to5 malecustomersUsedVOX/Sageduring acallSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offRefrained fromusing profanityon the flooryesterday(entire shift)PurchasedlunchWorkeda VeloissueSpoke to3 femalecustomersSpoke toa VerizonrepArrived towork 10minutesbefore logintimeSubmitteda SalesSpiffHad acallernamedJenBroughtlunch fromhomeTook 4 ormore VALcallsSubmitteda VIEticketTroubleshooteda Hosting IssueProvidedcustomerwith statusupdate on 3open ticketsSpoketo aGTT repHad acallernamedMikeTroubleshooteda Meraki issueSpoke toan EpiccustomerMet dailymetricyesterday:T2 - 4 closesUsed AUXCodescorrectlyuntil lunchSubmitteda SUPPticketSpoke to5 malecustomersUsedVOX/Sageduring acallSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offRefrained fromusing profanityon the flooryesterday(entire shift)PurchasedlunchWorkeda VeloissueSpoke to3 femalecustomersSpoke toa VerizonrepArrived towork 10minutesbefore logintimeSubmitteda SalesSpiffHad acallernamedJenBroughtlunch fromhomeTook 4 ormore VALcallsSubmitteda VIEticket

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshooted a Hosting Issue
  2. Provided customer with status update on 3 open tickets
  3. Spoke to a GTT rep
  4. Had a caller named Mike
  5. Troubleshooted a Meraki issue
  6. Spoke to an Epic customer
  7. Met daily metric yesterday: T2 - 4 closes
  8. Used AUX Codes correctly until lunch
  9. Submitted a SUPP ticket
  10. Spoke to 5 male customers
  11. Used VOX/Sage during a call
  12. Say hello to 3 non-Support co-workers in the break area
  13. Took over a T1 call - hand off
  14. Refrained from using profanity on the floor yesterday (entire shift)
  15. Purchased lunch
  16. Worked a Velo issue
  17. Spoke to 3 female customers
  18. Spoke to a Verizon rep
  19. Arrived to work 10 minutes before login time
  20. Submitted a Sales Spiff
  21. Had a caller named Jen
  22. Brought lunch from home
  23. Took 4 or more VAL calls
  24. Submitted a VIE ticket