Arrived towork 10minutesbefore logintimeUsedVOX/Sageduring acallHad acallernamedJenProvidedcustomerwith statusupdate on 3open ticketsHad acallernamedMikeUsed AUXCodescorrectlyuntil lunchSpoke toa VerizonrepSubmitteda VIEticketMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Broughtlunch fromhomeTroubleshooteda Hosting IssueWorkeda VeloissueSubmitteda SalesSpiffSpoke to3 femalecustomersSubmitteda SUPPticketPurchasedlunchSpoke to5 malecustomersTook 4 ormore VALcallsSpoke toan EpiccustomerSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offSpoketo aGTT repTroubleshooteda Meraki issueArrived towork 10minutesbefore logintimeUsedVOX/Sageduring acallHad acallernamedJenProvidedcustomerwith statusupdate on 3open ticketsHad acallernamedMikeUsed AUXCodescorrectlyuntil lunchSpoke toa VerizonrepSubmitteda VIEticketMet dailymetricyesterday:T2 - 4 closesRefrained fromusing profanityon the flooryesterday(entire shift)Broughtlunch fromhomeTroubleshooteda Hosting IssueWorkeda VeloissueSubmitteda SalesSpiffSpoke to3 femalecustomersSubmitteda SUPPticketPurchasedlunchSpoke to5 malecustomersTook 4 ormore VALcallsSpoke toan EpiccustomerSay hello to 3non-Supportco-workers inthe break areaTook overa T1 call -hand offSpoketo aGTT repTroubleshooteda Meraki issue

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Arrived to work 10 minutes before login time
  2. Used VOX/Sage during a call
  3. Had a caller named Jen
  4. Provided customer with status update on 3 open tickets
  5. Had a caller named Mike
  6. Used AUX Codes correctly until lunch
  7. Spoke to a Verizon rep
  8. Submitted a VIE ticket
  9. Met daily metric yesterday: T2 - 4 closes
  10. Refrained from using profanity on the floor yesterday (entire shift)
  11. Brought lunch from home
  12. Troubleshooted a Hosting Issue
  13. Worked a Velo issue
  14. Submitted a Sales Spiff
  15. Spoke to 3 female customers
  16. Submitted a SUPP ticket
  17. Purchased lunch
  18. Spoke to 5 male customers
  19. Took 4 or more VAL calls
  20. Spoke to an Epic customer
  21. Say hello to 3 non-Support co-workers in the break area
  22. Took over a T1 call - hand off
  23. Spoke to a GTT rep
  24. Troubleshooted a Meraki issue