Had acallernamedMikeSpoketo aGTT repUsedVOX/Sageduring acallPurchasedlunchSubmitteda SalesSpiffSpoke to3 femalecustomersRefrained fromusing profanityon the flooryesterday(entire shift)Submitteda VIEticketSpoke toan EpiccustomerTook overa T1 call -hand offUsed AUXCodescorrectlyuntil lunchSpoke to5 malecustomersMet dailymetricyesterday:T2 - 4 closesTroubleshooteda Hosting IssueTook 4 ormore VALcallsArrived towork 10minutesbefore logintimeProvidedcustomerwith statusupdate on 3open ticketsBroughtlunch fromhomeSay hello to 3non-Supportco-workers inthe break areaTroubleshooteda Meraki issueSpoke toa VerizonrepSubmitteda SUPPticketHad acallernamedJenWorkeda VeloissueHad acallernamedMikeSpoketo aGTT repUsedVOX/Sageduring acallPurchasedlunchSubmitteda SalesSpiffSpoke to3 femalecustomersRefrained fromusing profanityon the flooryesterday(entire shift)Submitteda VIEticketSpoke toan EpiccustomerTook overa T1 call -hand offUsed AUXCodescorrectlyuntil lunchSpoke to5 malecustomersMet dailymetricyesterday:T2 - 4 closesTroubleshooteda Hosting IssueTook 4 ormore VALcallsArrived towork 10minutesbefore logintimeProvidedcustomerwith statusupdate on 3open ticketsBroughtlunch fromhomeSay hello to 3non-Supportco-workers inthe break areaTroubleshooteda Meraki issueSpoke toa VerizonrepSubmitteda SUPPticketHad acallernamedJenWorkeda Veloissue

TIER 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Had a caller named Mike
  2. Spoke to a GTT rep
  3. Used VOX/Sage during a call
  4. Purchased lunch
  5. Submitted a Sales Spiff
  6. Spoke to 3 female customers
  7. Refrained from using profanity on the floor yesterday (entire shift)
  8. Submitted a VIE ticket
  9. Spoke to an Epic customer
  10. Took over a T1 call - hand off
  11. Used AUX Codes correctly until lunch
  12. Spoke to 5 male customers
  13. Met daily metric yesterday: T2 - 4 closes
  14. Troubleshooted a Hosting Issue
  15. Took 4 or more VAL calls
  16. Arrived to work 10 minutes before login time
  17. Provided customer with status update on 3 open tickets
  18. Brought lunch from home
  19. Say hello to 3 non-Support co-workers in the break area
  20. Troubleshooted a Meraki issue
  21. Spoke to a Verizon rep
  22. Submitted a SUPP ticket
  23. Had a caller named Jen
  24. Worked a Velo issue