TIER 2

TIER 2 Bingo Card
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This bingo card has a free space and 24 words: Brought lunch from home, Purchased lunch, Spoke to an Epic customer, Spoke to 3 female customers, Spoke to 5 male customers, Arrived to work 10 minutes before login time, Spoke to a Verizon rep, Spoke to a GTT rep, Refrained from using profanity on the floor yesterday (entire shift), Had a caller named Jen, Troubleshooted a Hosting Issue, Submitted a Sales Spiff, Say hello to 3 non-Support co-workers in the break area, Had a caller named Mike, Submitted a SUPP ticket, Used VOX/Sage during a call, Troubleshooted a Meraki issue, Met daily metric yesterday: T2 - 4 closes, Worked a Velo issue, Took 4 or more VAL calls, Provided customer with status update on 3 open tickets, Submitted a VIE ticket, Used AUX Codes correctly until lunch and Took over a T1 call - hand off.

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