Agent usedslang/jargonCustomerservicewasn'tprovidedDidn't greetthe callerwithin 5secondsAcceptabledocumentswasn'tprovidedCorrectholdingprocedurewasn't usedPlanselectionconfirmationnot readHealth planphonenumber notprovidedDidn'tprovideaccuratestatusDidn'tauthenticatethe callerIncorrecttimeframefor CBICcardDidn'tcreatecontactrecordDidn'tread therenewalscriptingIncomequestionwasn'treadCoveragedates notprovidedDidn't usecorrecttype/Sub-typeDidn't askto initialapplicationfor TermsDidn'treadeligibilityAppropriateclosingwasn’tusedYear notspecifiedfor incomeDidn't usetransferscriptingApprovedgreetingwasn'tusedPlanSelectionintroductionwasn’t readDidn’tidentify theneed foran incidentDidn'tselectcorrectcaller typeAgent usedslang/jargonCustomerservicewasn'tprovidedDidn't greetthe callerwithin 5secondsAcceptabledocumentswasn'tprovidedCorrectholdingprocedurewasn't usedPlanselectionconfirmationnot readHealth planphonenumber notprovidedDidn'tprovideaccuratestatusDidn'tauthenticatethe callerIncorrecttimeframefor CBICcardDidn'tcreatecontactrecordDidn'tread therenewalscriptingIncomequestionwasn'treadCoveragedates notprovidedDidn't usecorrecttype/Sub-typeDidn't askto initialapplicationfor TermsDidn'treadeligibilityAppropriateclosingwasn’tusedYear notspecifiedfor incomeDidn't usetransferscriptingApprovedgreetingwasn'tusedPlanSelectionintroductionwasn’t readDidn’tidentify theneed foran incidentDidn'tselectcorrectcaller type

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent used slang/jargon
  2. Customer service wasn't provided
  3. Didn't greet the caller within 5 seconds
  4. Acceptable documents wasn't provided
  5. Correct holding procedure wasn't used
  6. Plan selection confirmation not read
  7. Health plan phone number not provided
  8. Didn't provide accurate status
  9. Didn't authenticate the caller
  10. Incorrect timeframe for CBIC card
  11. Didn't create contact record
  12. Didn't read the renewal scripting
  13. Income question wasn't read
  14. Coverage dates not provided
  15. Didn't use correct type/Sub-type
  16. Didn't ask to initial application for Terms
  17. Didn't read eligibility
  18. Appropriate closing wasn’t used
  19. Year not specified for income
  20. Didn't use transfer scripting
  21. Approved greeting wasn't used
  22. Plan Selection introduction wasn’t read
  23. Didn’t identify the need for an incident
  24. Didn't select correct caller type