Incorrecttimeframefor CBICcardPlanselectionconfirmationnot readDidn'tcreatecontactrecordHealth planphonenumber notprovidedDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomeDidn'treadeligibilityIncomequestionwasn'treadDidn't askto initialapplicationfor TermsCustomerservicewasn'tprovidedCoveragedates notprovidedDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerDidn'tprovideaccuratestatusPlanSelectionintroductionwasn’t readDidn't usecorrecttype/Sub-typeApprovedgreetingwasn'tusedDidn'tread therenewalscriptingAgent usedslang/jargonDidn'tselectcorrectcaller typeAppropriateclosingwasn’tusedAcceptabledocumentswasn'tprovidedDidn't usetransferscriptingCorrectholdingprocedurewasn't usedIncorrecttimeframefor CBICcardPlanselectionconfirmationnot readDidn'tcreatecontactrecordHealth planphonenumber notprovidedDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomeDidn'treadeligibilityIncomequestionwasn'treadDidn't askto initialapplicationfor TermsCustomerservicewasn'tprovidedCoveragedates notprovidedDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerDidn'tprovideaccuratestatusPlanSelectionintroductionwasn’t readDidn't usecorrecttype/Sub-typeApprovedgreetingwasn'tusedDidn'tread therenewalscriptingAgent usedslang/jargonDidn'tselectcorrectcaller typeAppropriateclosingwasn’tusedAcceptabledocumentswasn'tprovidedDidn't usetransferscriptingCorrectholdingprocedurewasn't used

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Incorrect timeframe for CBIC card
  2. Plan selection confirmation not read
  3. Didn't create contact record
  4. Health plan phone number not provided
  5. Didn't greet the caller within 5 seconds
  6. Year not specified for income
  7. Didn't read eligibility
  8. Income question wasn't read
  9. Didn't ask to initial application for Terms
  10. Customer service wasn't provided
  11. Coverage dates not provided
  12. Didn’t identify the need for an incident
  13. Didn't authenticate the caller
  14. Didn't provide accurate status
  15. Plan Selection introduction wasn’t read
  16. Didn't use correct type/Sub-type
  17. Approved greeting wasn't used
  18. Didn't read the renewal scripting
  19. Agent used slang/jargon
  20. Didn't select correct caller type
  21. Appropriate closing wasn’t used
  22. Acceptable documents wasn't provided
  23. Didn't use transfer scripting
  24. Correct holding procedure wasn't used