Correctholdingprocedurewasn't usedDidn'tread therenewalscriptingAppropriateclosingwasn’tusedPlanselectionconfirmationnot readDidn'tcreatecontactrecordDidn't greetthe callerwithin 5secondsIncorrecttimeframefor CBICcardDidn't usetransferscriptingCoveragedates notprovidedAgent usedslang/jargonDidn'tauthenticatethe callerDidn'tprovideaccuratestatusCustomerservicewasn'tprovidedDidn'tselectcorrectcaller typeIncomequestionwasn'treadDidn'treadeligibilityYear notspecifiedfor incomeApprovedgreetingwasn'tusedDidn't usecorrecttype/Sub-typeHealth planphonenumber notprovidedDidn't askto initialapplicationfor TermsDidn’tidentify theneed foran incidentPlanSelectionintroductionwasn’t readAcceptabledocumentswasn'tprovidedCorrectholdingprocedurewasn't usedDidn'tread therenewalscriptingAppropriateclosingwasn’tusedPlanselectionconfirmationnot readDidn'tcreatecontactrecordDidn't greetthe callerwithin 5secondsIncorrecttimeframefor CBICcardDidn't usetransferscriptingCoveragedates notprovidedAgent usedslang/jargonDidn'tauthenticatethe callerDidn'tprovideaccuratestatusCustomerservicewasn'tprovidedDidn'tselectcorrectcaller typeIncomequestionwasn'treadDidn'treadeligibilityYear notspecifiedfor incomeApprovedgreetingwasn'tusedDidn't usecorrecttype/Sub-typeHealth planphonenumber notprovidedDidn't askto initialapplicationfor TermsDidn’tidentify theneed foran incidentPlanSelectionintroductionwasn’t readAcceptabledocumentswasn'tprovided

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Correct holding procedure wasn't used
  2. Didn't read the renewal scripting
  3. Appropriate closing wasn’t used
  4. Plan selection confirmation not read
  5. Didn't create contact record
  6. Didn't greet the caller within 5 seconds
  7. Incorrect timeframe for CBIC card
  8. Didn't use transfer scripting
  9. Coverage dates not provided
  10. Agent used slang/jargon
  11. Didn't authenticate the caller
  12. Didn't provide accurate status
  13. Customer service wasn't provided
  14. Didn't select correct caller type
  15. Income question wasn't read
  16. Didn't read eligibility
  17. Year not specified for income
  18. Approved greeting wasn't used
  19. Didn't use correct type/Sub-type
  20. Health plan phone number not provided
  21. Didn't ask to initial application for Terms
  22. Didn’t identify the need for an incident
  23. Plan Selection introduction wasn’t read
  24. Acceptable documents wasn't provided