Didn'tprovideaccuratestatusDidn'tcreatecontactrecordDidn'tread therenewalscriptingCoveragedates notprovidedDidn'treadeligibilityApprovedgreetingwasn'tusedIncomequestionwasn'treadIncorrecttimeframefor CBICcardHealth planphonenumber notprovidedCustomerservicewasn'tprovidedDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerDidn'tselectcorrectcaller typeAgent usedslang/jargonDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomePlanselectionconfirmationnot readCorrectholdingprocedurewasn't usedDidn't askto initialapplicationfor TermsAppropriateclosingwasn’tusedAcceptabledocumentswasn'tprovidedDidn't usetransferscriptingDidn't usecorrecttype/Sub-typePlanSelectionintroductionwasn’t readDidn'tprovideaccuratestatusDidn'tcreatecontactrecordDidn'tread therenewalscriptingCoveragedates notprovidedDidn'treadeligibilityApprovedgreetingwasn'tusedIncomequestionwasn'treadIncorrecttimeframefor CBICcardHealth planphonenumber notprovidedCustomerservicewasn'tprovidedDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerDidn'tselectcorrectcaller typeAgent usedslang/jargonDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomePlanselectionconfirmationnot readCorrectholdingprocedurewasn't usedDidn't askto initialapplicationfor TermsAppropriateclosingwasn’tusedAcceptabledocumentswasn'tprovidedDidn't usetransferscriptingDidn't usecorrecttype/Sub-typePlanSelectionintroductionwasn’t read

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't provide accurate status
  2. Didn't create contact record
  3. Didn't read the renewal scripting
  4. Coverage dates not provided
  5. Didn't read eligibility
  6. Approved greeting wasn't used
  7. Income question wasn't read
  8. Incorrect timeframe for CBIC card
  9. Health plan phone number not provided
  10. Customer service wasn't provided
  11. Didn’t identify the need for an incident
  12. Didn't authenticate the caller
  13. Didn't select correct caller type
  14. Agent used slang/jargon
  15. Didn't greet the caller within 5 seconds
  16. Year not specified for income
  17. Plan selection confirmation not read
  18. Correct holding procedure wasn't used
  19. Didn't ask to initial application for Terms
  20. Appropriate closing wasn’t used
  21. Acceptable documents wasn't provided
  22. Didn't use transfer scripting
  23. Didn't use correct type/Sub-type
  24. Plan Selection introduction wasn’t read