Customerservicewasn'tprovidedPlanselectionconfirmationnot readIncorrecttimeframefor CBICcardIncomequestionwasn'treadDidn'treadeligibilityDidn't usetransferscriptingDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerDidn't usecorrecttype/Sub-typeDidn'tread therenewalscriptingDidn't askto initialapplicationfor TermsAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomeHealth planphonenumber notprovidedApprovedgreetingwasn'tusedAppropriateclosingwasn’tusedDidn'tselectcorrectcaller typeCoveragedates notprovidedPlanSelectionintroductionwasn’t readDidn'tcreatecontactrecordCorrectholdingprocedurewasn't usedAgent usedslang/jargonDidn'tprovideaccuratestatusCustomerservicewasn'tprovidedPlanselectionconfirmationnot readIncorrecttimeframefor CBICcardIncomequestionwasn'treadDidn'treadeligibilityDidn't usetransferscriptingDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerDidn't usecorrecttype/Sub-typeDidn'tread therenewalscriptingDidn't askto initialapplicationfor TermsAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomeHealth planphonenumber notprovidedApprovedgreetingwasn'tusedAppropriateclosingwasn’tusedDidn'tselectcorrectcaller typeCoveragedates notprovidedPlanSelectionintroductionwasn’t readDidn'tcreatecontactrecordCorrectholdingprocedurewasn't usedAgent usedslang/jargonDidn'tprovideaccuratestatus

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer service wasn't provided
  2. Plan selection confirmation not read
  3. Incorrect timeframe for CBIC card
  4. Income question wasn't read
  5. Didn't read eligibility
  6. Didn't use transfer scripting
  7. Didn’t identify the need for an incident
  8. Didn't authenticate the caller
  9. Didn't use correct type/Sub-type
  10. Didn't read the renewal scripting
  11. Didn't ask to initial application for Terms
  12. Acceptable documents wasn't provided
  13. Didn't greet the caller within 5 seconds
  14. Year not specified for income
  15. Health plan phone number not provided
  16. Approved greeting wasn't used
  17. Appropriate closing wasn’t used
  18. Didn't select correct caller type
  19. Coverage dates not provided
  20. Plan Selection introduction wasn’t read
  21. Didn't create contact record
  22. Correct holding procedure wasn't used
  23. Agent used slang/jargon
  24. Didn't provide accurate status