Year notspecifiedfor incomeDidn'tcreatecontactrecordApprovedgreetingwasn'tusedHealth planphonenumber notprovidedCustomerservicewasn'tprovidedAcceptabledocumentswasn'tprovidedCorrectholdingprocedurewasn't usedDidn'treadeligibilityDidn'tread therenewalscriptingPlanSelectionintroductionwasn’t readIncorrecttimeframefor CBICcardDidn't usetransferscriptingDidn't usecorrecttype/Sub-typeIncomequestionwasn'treadDidn'tselectcorrectcaller typeAppropriateclosingwasn’tusedDidn't askto initialapplicationfor TermsCoveragedates notprovidedPlanselectionconfirmationnot readDidn’tidentify theneed foran incidentDidn't greetthe callerwithin 5secondsDidn'tprovideaccuratestatusDidn'tauthenticatethe callerAgent usedslang/jargonYear notspecifiedfor incomeDidn'tcreatecontactrecordApprovedgreetingwasn'tusedHealth planphonenumber notprovidedCustomerservicewasn'tprovidedAcceptabledocumentswasn'tprovidedCorrectholdingprocedurewasn't usedDidn'treadeligibilityDidn'tread therenewalscriptingPlanSelectionintroductionwasn’t readIncorrecttimeframefor CBICcardDidn't usetransferscriptingDidn't usecorrecttype/Sub-typeIncomequestionwasn'treadDidn'tselectcorrectcaller typeAppropriateclosingwasn’tusedDidn't askto initialapplicationfor TermsCoveragedates notprovidedPlanselectionconfirmationnot readDidn’tidentify theneed foran incidentDidn't greetthe callerwithin 5secondsDidn'tprovideaccuratestatusDidn'tauthenticatethe callerAgent usedslang/jargon

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Year not specified for income
  2. Didn't create contact record
  3. Approved greeting wasn't used
  4. Health plan phone number not provided
  5. Customer service wasn't provided
  6. Acceptable documents wasn't provided
  7. Correct holding procedure wasn't used
  8. Didn't read eligibility
  9. Didn't read the renewal scripting
  10. Plan Selection introduction wasn’t read
  11. Incorrect timeframe for CBIC card
  12. Didn't use transfer scripting
  13. Didn't use correct type/Sub-type
  14. Income question wasn't read
  15. Didn't select correct caller type
  16. Appropriate closing wasn’t used
  17. Didn't ask to initial application for Terms
  18. Coverage dates not provided
  19. Plan selection confirmation not read
  20. Didn’t identify the need for an incident
  21. Didn't greet the caller within 5 seconds
  22. Didn't provide accurate status
  23. Didn't authenticate the caller
  24. Agent used slang/jargon