Customerservicewasn'tprovidedPlanSelectionintroductionwasn’t readDidn't greetthe callerwithin 5secondsDidn't askto initialapplicationfor TermsIncomequestionwasn'treadCorrectholdingprocedurewasn't usedDidn't usetransferscriptingDidn’tidentify theneed foran incidentDidn'tselectcorrectcaller typeDidn'tauthenticatethe callerHealth planphonenumber notprovidedPlanselectionconfirmationnot readDidn'tcreatecontactrecordDidn'treadeligibilityDidn'tread therenewalscriptingAgent usedslang/jargonApprovedgreetingwasn'tusedAppropriateclosingwasn’tusedDidn'tprovideaccuratestatusCoveragedates notprovidedIncorrecttimeframefor CBICcardYear notspecifiedfor incomeDidn't usecorrecttype/Sub-typeAcceptabledocumentswasn'tprovidedCustomerservicewasn'tprovidedPlanSelectionintroductionwasn’t readDidn't greetthe callerwithin 5secondsDidn't askto initialapplicationfor TermsIncomequestionwasn'treadCorrectholdingprocedurewasn't usedDidn't usetransferscriptingDidn’tidentify theneed foran incidentDidn'tselectcorrectcaller typeDidn'tauthenticatethe callerHealth planphonenumber notprovidedPlanselectionconfirmationnot readDidn'tcreatecontactrecordDidn'treadeligibilityDidn'tread therenewalscriptingAgent usedslang/jargonApprovedgreetingwasn'tusedAppropriateclosingwasn’tusedDidn'tprovideaccuratestatusCoveragedates notprovidedIncorrecttimeframefor CBICcardYear notspecifiedfor incomeDidn't usecorrecttype/Sub-typeAcceptabledocumentswasn'tprovided

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer service wasn't provided
  2. Plan Selection introduction wasn’t read
  3. Didn't greet the caller within 5 seconds
  4. Didn't ask to initial application for Terms
  5. Income question wasn't read
  6. Correct holding procedure wasn't used
  7. Didn't use transfer scripting
  8. Didn’t identify the need for an incident
  9. Didn't select correct caller type
  10. Didn't authenticate the caller
  11. Health plan phone number not provided
  12. Plan selection confirmation not read
  13. Didn't create contact record
  14. Didn't read eligibility
  15. Didn't read the renewal scripting
  16. Agent used slang/jargon
  17. Approved greeting wasn't used
  18. Appropriate closing wasn’t used
  19. Didn't provide accurate status
  20. Coverage dates not provided
  21. Incorrect timeframe for CBIC card
  22. Year not specified for income
  23. Didn't use correct type/Sub-type
  24. Acceptable documents wasn't provided