Didn'tprovideaccuratestatusAppropriateclosingwasn’tusedYear notspecifiedfor incomeHealth planphonenumber notprovidedApprovedgreetingwasn'tusedDidn't askto initialapplicationfor TermsDidn'tselectcorrectcaller typeCoveragedates notprovidedIncomequestionwasn'treadAgent usedslang/jargonDidn'tread therenewalscriptingPlanselectionconfirmationnot readDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerCustomerservicewasn'tprovidedDidn't usecorrecttype/Sub-typeAcceptabledocumentswasn'tprovidedIncorrecttimeframefor CBICcardDidn't usetransferscriptingDidn't greetthe callerwithin 5secondsDidn'treadeligibilityDidn'tcreatecontactrecordCorrectholdingprocedurewasn't usedPlanSelectionintroductionwasn’t readDidn'tprovideaccuratestatusAppropriateclosingwasn’tusedYear notspecifiedfor incomeHealth planphonenumber notprovidedApprovedgreetingwasn'tusedDidn't askto initialapplicationfor TermsDidn'tselectcorrectcaller typeCoveragedates notprovidedIncomequestionwasn'treadAgent usedslang/jargonDidn'tread therenewalscriptingPlanselectionconfirmationnot readDidn’tidentify theneed foran incidentDidn'tauthenticatethe callerCustomerservicewasn'tprovidedDidn't usecorrecttype/Sub-typeAcceptabledocumentswasn'tprovidedIncorrecttimeframefor CBICcardDidn't usetransferscriptingDidn't greetthe callerwithin 5secondsDidn'treadeligibilityDidn'tcreatecontactrecordCorrectholdingprocedurewasn't usedPlanSelectionintroductionwasn’t read

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't provide accurate status
  2. Appropriate closing wasn’t used
  3. Year not specified for income
  4. Health plan phone number not provided
  5. Approved greeting wasn't used
  6. Didn't ask to initial application for Terms
  7. Didn't select correct caller type
  8. Coverage dates not provided
  9. Income question wasn't read
  10. Agent used slang/jargon
  11. Didn't read the renewal scripting
  12. Plan selection confirmation not read
  13. Didn’t identify the need for an incident
  14. Didn't authenticate the caller
  15. Customer service wasn't provided
  16. Didn't use correct type/Sub-type
  17. Acceptable documents wasn't provided
  18. Incorrect timeframe for CBIC card
  19. Didn't use transfer scripting
  20. Didn't greet the caller within 5 seconds
  21. Didn't read eligibility
  22. Didn't create contact record
  23. Correct holding procedure wasn't used
  24. Plan Selection introduction wasn’t read