Customerservicewasn'tprovidedDidn'tcreatecontactrecordDidn't usetransferscriptingDidn'tauthenticatethe callerIncomequestionwasn'treadAgent usedslang/jargonAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsHealth planphonenumber notprovidedDidn't usecorrecttype/Sub-typeApprovedgreetingwasn'tusedPlanselectionconfirmationnot readIncorrecttimeframefor CBICcardDidn'treadeligibilityYear notspecifiedfor incomeDidn'tselectcorrectcaller typeDidn'tread therenewalscriptingAppropriateclosingwasn’tusedCorrectholdingprocedurewasn't usedCoveragedates notprovidedDidn't askto initialapplicationfor TermsDidn’tidentify theneed foran incidentPlanSelectionintroductionwasn’t readDidn'tprovideaccuratestatusCustomerservicewasn'tprovidedDidn'tcreatecontactrecordDidn't usetransferscriptingDidn'tauthenticatethe callerIncomequestionwasn'treadAgent usedslang/jargonAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsHealth planphonenumber notprovidedDidn't usecorrecttype/Sub-typeApprovedgreetingwasn'tusedPlanselectionconfirmationnot readIncorrecttimeframefor CBICcardDidn'treadeligibilityYear notspecifiedfor incomeDidn'tselectcorrectcaller typeDidn'tread therenewalscriptingAppropriateclosingwasn’tusedCorrectholdingprocedurewasn't usedCoveragedates notprovidedDidn't askto initialapplicationfor TermsDidn’tidentify theneed foran incidentPlanSelectionintroductionwasn’t readDidn'tprovideaccuratestatus

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer service wasn't provided
  2. Didn't create contact record
  3. Didn't use transfer scripting
  4. Didn't authenticate the caller
  5. Income question wasn't read
  6. Agent used slang/jargon
  7. Acceptable documents wasn't provided
  8. Didn't greet the caller within 5 seconds
  9. Health plan phone number not provided
  10. Didn't use correct type/Sub-type
  11. Approved greeting wasn't used
  12. Plan selection confirmation not read
  13. Incorrect timeframe for CBIC card
  14. Didn't read eligibility
  15. Year not specified for income
  16. Didn't select correct caller type
  17. Didn't read the renewal scripting
  18. Appropriate closing wasn’t used
  19. Correct holding procedure wasn't used
  20. Coverage dates not provided
  21. Didn't ask to initial application for Terms
  22. Didn’t identify the need for an incident
  23. Plan Selection introduction wasn’t read
  24. Didn't provide accurate status