Didn’tidentify theneed foran incidentApprovedgreetingwasn'tusedDidn'tcreatecontactrecordDidn't askto initialapplicationfor TermsPlanselectionconfirmationnot readAcceptabledocumentswasn'tprovidedIncomequestionwasn'treadDidn'tauthenticatethe callerCorrectholdingprocedurewasn't usedDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomeDidn'tprovideaccuratestatusDidn't usecorrecttype/Sub-typeHealth planphonenumber notprovidedCustomerservicewasn'tprovidedPlanSelectionintroductionwasn’t readAgent usedslang/jargonDidn'tread therenewalscriptingCoveragedates notprovidedDidn'tselectcorrectcaller typeIncorrecttimeframefor CBICcardDidn'treadeligibilityDidn't usetransferscriptingAppropriateclosingwasn’tusedDidn’tidentify theneed foran incidentApprovedgreetingwasn'tusedDidn'tcreatecontactrecordDidn't askto initialapplicationfor TermsPlanselectionconfirmationnot readAcceptabledocumentswasn'tprovidedIncomequestionwasn'treadDidn'tauthenticatethe callerCorrectholdingprocedurewasn't usedDidn't greetthe callerwithin 5secondsYear notspecifiedfor incomeDidn'tprovideaccuratestatusDidn't usecorrecttype/Sub-typeHealth planphonenumber notprovidedCustomerservicewasn'tprovidedPlanSelectionintroductionwasn’t readAgent usedslang/jargonDidn'tread therenewalscriptingCoveragedates notprovidedDidn'tselectcorrectcaller typeIncorrecttimeframefor CBICcardDidn'treadeligibilityDidn't usetransferscriptingAppropriateclosingwasn’tused

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn’t identify the need for an incident
  2. Approved greeting wasn't used
  3. Didn't create contact record
  4. Didn't ask to initial application for Terms
  5. Plan selection confirmation not read
  6. Acceptable documents wasn't provided
  7. Income question wasn't read
  8. Didn't authenticate the caller
  9. Correct holding procedure wasn't used
  10. Didn't greet the caller within 5 seconds
  11. Year not specified for income
  12. Didn't provide accurate status
  13. Didn't use correct type/Sub-type
  14. Health plan phone number not provided
  15. Customer service wasn't provided
  16. Plan Selection introduction wasn’t read
  17. Agent used slang/jargon
  18. Didn't read the renewal scripting
  19. Coverage dates not provided
  20. Didn't select correct caller type
  21. Incorrect timeframe for CBIC card
  22. Didn't read eligibility
  23. Didn't use transfer scripting
  24. Appropriate closing wasn’t used