Didn'tread therenewalscriptingPlanSelectionintroductionwasn’t readDidn'tauthenticatethe callerCustomerservicewasn'tprovidedDidn’tidentify theneed foran incidentApprovedgreetingwasn'tusedDidn'tselectcorrectcaller typeAgent usedslang/jargonHealth planphonenumber notprovidedAppropriateclosingwasn’tusedDidn'treadeligibilityCorrectholdingprocedurewasn't usedCoveragedates notprovidedDidn't usecorrecttype/Sub-typeYear notspecifiedfor incomeDidn't usetransferscriptingDidn't greetthe callerwithin 5secondsAcceptabledocumentswasn'tprovidedPlanselectionconfirmationnot readIncorrecttimeframefor CBICcardDidn'tprovideaccuratestatusDidn'tcreatecontactrecordDidn't askto initialapplicationfor TermsIncomequestionwasn'treadDidn'tread therenewalscriptingPlanSelectionintroductionwasn’t readDidn'tauthenticatethe callerCustomerservicewasn'tprovidedDidn’tidentify theneed foran incidentApprovedgreetingwasn'tusedDidn'tselectcorrectcaller typeAgent usedslang/jargonHealth planphonenumber notprovidedAppropriateclosingwasn’tusedDidn'treadeligibilityCorrectholdingprocedurewasn't usedCoveragedates notprovidedDidn't usecorrecttype/Sub-typeYear notspecifiedfor incomeDidn't usetransferscriptingDidn't greetthe callerwithin 5secondsAcceptabledocumentswasn'tprovidedPlanselectionconfirmationnot readIncorrecttimeframefor CBICcardDidn'tprovideaccuratestatusDidn'tcreatecontactrecordDidn't askto initialapplicationfor TermsIncomequestionwasn'tread

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't read the renewal scripting
  2. Plan Selection introduction wasn’t read
  3. Didn't authenticate the caller
  4. Customer service wasn't provided
  5. Didn’t identify the need for an incident
  6. Approved greeting wasn't used
  7. Didn't select correct caller type
  8. Agent used slang/jargon
  9. Health plan phone number not provided
  10. Appropriate closing wasn’t used
  11. Didn't read eligibility
  12. Correct holding procedure wasn't used
  13. Coverage dates not provided
  14. Didn't use correct type/Sub-type
  15. Year not specified for income
  16. Didn't use transfer scripting
  17. Didn't greet the caller within 5 seconds
  18. Acceptable documents wasn't provided
  19. Plan selection confirmation not read
  20. Incorrect timeframe for CBIC card
  21. Didn't provide accurate status
  22. Didn't create contact record
  23. Didn't ask to initial application for Terms
  24. Income question wasn't read