Approvedgreetingwasn'tusedCoveragedates notprovidedDidn't askto initialapplicationfor TermsDidn'tcreatecontactrecordDidn't greetthe callerwithin 5secondsDidn'tprovideaccuratestatusDidn'treadeligibilityHealth planphonenumber notprovidedYear notspecifiedfor incomeAcceptabledocumentswasn'tprovidedDidn't usecorrecttype/Sub-typeIncomequestionwasn'treadAgent usedslang/jargonDidn'tselectcorrectcaller typeCorrectholdingprocedurewasn't usedDidn'tread therenewalscriptingPlanSelectionintroductionwasn’t readDidn’tidentify theneed foran incidentCustomerservicewasn'tprovidedAppropriateclosingwasn’tusedDidn't usetransferscriptingPlanselectionconfirmationnot readDidn'tauthenticatethe callerIncorrecttimeframefor CBICcardApprovedgreetingwasn'tusedCoveragedates notprovidedDidn't askto initialapplicationfor TermsDidn'tcreatecontactrecordDidn't greetthe callerwithin 5secondsDidn'tprovideaccuratestatusDidn'treadeligibilityHealth planphonenumber notprovidedYear notspecifiedfor incomeAcceptabledocumentswasn'tprovidedDidn't usecorrecttype/Sub-typeIncomequestionwasn'treadAgent usedslang/jargonDidn'tselectcorrectcaller typeCorrectholdingprocedurewasn't usedDidn'tread therenewalscriptingPlanSelectionintroductionwasn’t readDidn’tidentify theneed foran incidentCustomerservicewasn'tprovidedAppropriateclosingwasn’tusedDidn't usetransferscriptingPlanselectionconfirmationnot readDidn'tauthenticatethe callerIncorrecttimeframefor CBICcard

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Approved greeting wasn't used
  2. Coverage dates not provided
  3. Didn't ask to initial application for Terms
  4. Didn't create contact record
  5. Didn't greet the caller within 5 seconds
  6. Didn't provide accurate status
  7. Didn't read eligibility
  8. Health plan phone number not provided
  9. Year not specified for income
  10. Acceptable documents wasn't provided
  11. Didn't use correct type/Sub-type
  12. Income question wasn't read
  13. Agent used slang/jargon
  14. Didn't select correct caller type
  15. Correct holding procedure wasn't used
  16. Didn't read the renewal scripting
  17. Plan Selection introduction wasn’t read
  18. Didn’t identify the need for an incident
  19. Customer service wasn't provided
  20. Appropriate closing wasn’t used
  21. Didn't use transfer scripting
  22. Plan selection confirmation not read
  23. Didn't authenticate the caller
  24. Incorrect timeframe for CBIC card