Coveragedates notprovidedPlanSelectionintroductionwasn’t readDidn'tread therenewalscriptingHealth planphonenumber notprovidedAppropriateclosingwasn’tusedDidn'tauthenticatethe callerDidn'treadeligibilityCorrectholdingprocedurewasn't usedPlanselectionconfirmationnot readAgent usedslang/jargonIncorrecttimeframefor CBICcardCustomerservicewasn'tprovidedDidn't askto initialapplicationfor TermsDidn't usetransferscriptingAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsDidn'tselectcorrectcaller typeApprovedgreetingwasn'tusedDidn'tcreatecontactrecordYear notspecifiedfor incomeIncomequestionwasn'treadDidn'tprovideaccuratestatusDidn’tidentify theneed foran incidentDidn't usecorrecttype/Sub-typeCoveragedates notprovidedPlanSelectionintroductionwasn’t readDidn'tread therenewalscriptingHealth planphonenumber notprovidedAppropriateclosingwasn’tusedDidn'tauthenticatethe callerDidn'treadeligibilityCorrectholdingprocedurewasn't usedPlanselectionconfirmationnot readAgent usedslang/jargonIncorrecttimeframefor CBICcardCustomerservicewasn'tprovidedDidn't askto initialapplicationfor TermsDidn't usetransferscriptingAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsDidn'tselectcorrectcaller typeApprovedgreetingwasn'tusedDidn'tcreatecontactrecordYear notspecifiedfor incomeIncomequestionwasn'treadDidn'tprovideaccuratestatusDidn’tidentify theneed foran incidentDidn't usecorrecttype/Sub-type

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coverage dates not provided
  2. Plan Selection introduction wasn’t read
  3. Didn't read the renewal scripting
  4. Health plan phone number not provided
  5. Appropriate closing wasn’t used
  6. Didn't authenticate the caller
  7. Didn't read eligibility
  8. Correct holding procedure wasn't used
  9. Plan selection confirmation not read
  10. Agent used slang/jargon
  11. Incorrect timeframe for CBIC card
  12. Customer service wasn't provided
  13. Didn't ask to initial application for Terms
  14. Didn't use transfer scripting
  15. Acceptable documents wasn't provided
  16. Didn't greet the caller within 5 seconds
  17. Didn't select correct caller type
  18. Approved greeting wasn't used
  19. Didn't create contact record
  20. Year not specified for income
  21. Income question wasn't read
  22. Didn't provide accurate status
  23. Didn’t identify the need for an incident
  24. Didn't use correct type/Sub-type