Didn’tidentify theneed foran incidentDidn'tprovideaccuratestatusDidn't greetthe callerwithin 5secondsAcceptabledocumentswasn'tprovidedIncomequestionwasn'treadCustomerservicewasn'tprovidedApprovedgreetingwasn'tusedDidn'tcreatecontactrecordDidn'treadeligibilityYear notspecifiedfor incomeDidn'tauthenticatethe callerDidn't usecorrecttype/Sub-typeDidn't askto initialapplicationfor TermsAgent usedslang/jargonPlanselectionconfirmationnot readAppropriateclosingwasn’tusedCoveragedates notprovidedIncorrecttimeframefor CBICcardPlanSelectionintroductionwasn’t readCorrectholdingprocedurewasn't usedDidn'tselectcorrectcaller typeHealth planphonenumber notprovidedDidn't usetransferscriptingDidn'tread therenewalscriptingDidn’tidentify theneed foran incidentDidn'tprovideaccuratestatusDidn't greetthe callerwithin 5secondsAcceptabledocumentswasn'tprovidedIncomequestionwasn'treadCustomerservicewasn'tprovidedApprovedgreetingwasn'tusedDidn'tcreatecontactrecordDidn'treadeligibilityYear notspecifiedfor incomeDidn'tauthenticatethe callerDidn't usecorrecttype/Sub-typeDidn't askto initialapplicationfor TermsAgent usedslang/jargonPlanselectionconfirmationnot readAppropriateclosingwasn’tusedCoveragedates notprovidedIncorrecttimeframefor CBICcardPlanSelectionintroductionwasn’t readCorrectholdingprocedurewasn't usedDidn'tselectcorrectcaller typeHealth planphonenumber notprovidedDidn't usetransferscriptingDidn'tread therenewalscripting

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn’t identify the need for an incident
  2. Didn't provide accurate status
  3. Didn't greet the caller within 5 seconds
  4. Acceptable documents wasn't provided
  5. Income question wasn't read
  6. Customer service wasn't provided
  7. Approved greeting wasn't used
  8. Didn't create contact record
  9. Didn't read eligibility
  10. Year not specified for income
  11. Didn't authenticate the caller
  12. Didn't use correct type/Sub-type
  13. Didn't ask to initial application for Terms
  14. Agent used slang/jargon
  15. Plan selection confirmation not read
  16. Appropriate closing wasn’t used
  17. Coverage dates not provided
  18. Incorrect timeframe for CBIC card
  19. Plan Selection introduction wasn’t read
  20. Correct holding procedure wasn't used
  21. Didn't select correct caller type
  22. Health plan phone number not provided
  23. Didn't use transfer scripting
  24. Didn't read the renewal scripting