Health planphonenumber notprovidedAppropriateclosingwasn’tusedIncomequestionwasn'treadDidn't greetthe callerwithin 5secondsIncorrecttimeframefor CBICcardDidn'treadeligibilityPlanSelectionintroductionwasn’t readDidn't usecorrecttype/Sub-typeDidn'tcreatecontactrecordDidn't usetransferscriptingDidn't askto initialapplicationfor TermsDidn'tprovideaccuratestatusDidn'tselectcorrectcaller typeDidn'tread therenewalscriptingYear notspecifiedfor incomeDidn'tauthenticatethe callerPlanselectionconfirmationnot readAgent usedslang/jargonAcceptabledocumentswasn'tprovidedApprovedgreetingwasn'tusedCoveragedates notprovidedDidn’tidentify theneed foran incidentCorrectholdingprocedurewasn't usedCustomerservicewasn'tprovidedHealth planphonenumber notprovidedAppropriateclosingwasn’tusedIncomequestionwasn'treadDidn't greetthe callerwithin 5secondsIncorrecttimeframefor CBICcardDidn'treadeligibilityPlanSelectionintroductionwasn’t readDidn't usecorrecttype/Sub-typeDidn'tcreatecontactrecordDidn't usetransferscriptingDidn't askto initialapplicationfor TermsDidn'tprovideaccuratestatusDidn'tselectcorrectcaller typeDidn'tread therenewalscriptingYear notspecifiedfor incomeDidn'tauthenticatethe callerPlanselectionconfirmationnot readAgent usedslang/jargonAcceptabledocumentswasn'tprovidedApprovedgreetingwasn'tusedCoveragedates notprovidedDidn’tidentify theneed foran incidentCorrectholdingprocedurewasn't usedCustomerservicewasn'tprovided

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Health plan phone number not provided
  2. Appropriate closing wasn’t used
  3. Income question wasn't read
  4. Didn't greet the caller within 5 seconds
  5. Incorrect timeframe for CBIC card
  6. Didn't read eligibility
  7. Plan Selection introduction wasn’t read
  8. Didn't use correct type/Sub-type
  9. Didn't create contact record
  10. Didn't use transfer scripting
  11. Didn't ask to initial application for Terms
  12. Didn't provide accurate status
  13. Didn't select correct caller type
  14. Didn't read the renewal scripting
  15. Year not specified for income
  16. Didn't authenticate the caller
  17. Plan selection confirmation not read
  18. Agent used slang/jargon
  19. Acceptable documents wasn't provided
  20. Approved greeting wasn't used
  21. Coverage dates not provided
  22. Didn’t identify the need for an incident
  23. Correct holding procedure wasn't used
  24. Customer service wasn't provided