Approvedgreetingwasn'tusedDidn'tprovideaccuratestatusHealth planphonenumber notprovidedYear notspecifiedfor incomeDidn'tauthenticatethe callerAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsCorrectholdingprocedurewasn't usedDidn’tidentify theneed foran incidentDidn't usecorrecttype/Sub-typeIncomequestionwasn'treadIncorrecttimeframefor CBICcardPlanSelectionintroductionwasn’t readDidn'tselectcorrectcaller typeDidn'tread therenewalscriptingDidn'treadeligibilityDidn'tcreatecontactrecordDidn't usetransferscriptingPlanselectionconfirmationnot readAgent usedslang/jargonCustomerservicewasn'tprovidedCoveragedates notprovidedAppropriateclosingwasn’tusedDidn't askto initialapplicationfor TermsApprovedgreetingwasn'tusedDidn'tprovideaccuratestatusHealth planphonenumber notprovidedYear notspecifiedfor incomeDidn'tauthenticatethe callerAcceptabledocumentswasn'tprovidedDidn't greetthe callerwithin 5secondsCorrectholdingprocedurewasn't usedDidn’tidentify theneed foran incidentDidn't usecorrecttype/Sub-typeIncomequestionwasn'treadIncorrecttimeframefor CBICcardPlanSelectionintroductionwasn’t readDidn'tselectcorrectcaller typeDidn'tread therenewalscriptingDidn'treadeligibilityDidn'tcreatecontactrecordDidn't usetransferscriptingPlanselectionconfirmationnot readAgent usedslang/jargonCustomerservicewasn'tprovidedCoveragedates notprovidedAppropriateclosingwasn’tusedDidn't askto initialapplicationfor Terms

Errors - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Approved greeting wasn't used
  2. Didn't provide accurate status
  3. Health plan phone number not provided
  4. Year not specified for income
  5. Didn't authenticate the caller
  6. Acceptable documents wasn't provided
  7. Didn't greet the caller within 5 seconds
  8. Correct holding procedure wasn't used
  9. Didn’t identify the need for an incident
  10. Didn't use correct type/Sub-type
  11. Income question wasn't read
  12. Incorrect timeframe for CBIC card
  13. Plan Selection introduction wasn’t read
  14. Didn't select correct caller type
  15. Didn't read the renewal scripting
  16. Didn't read eligibility
  17. Didn't create contact record
  18. Didn't use transfer scripting
  19. Plan selection confirmation not read
  20. Agent used slang/jargon
  21. Customer service wasn't provided
  22. Coverage dates not provided
  23. Appropriate closing wasn’t used
  24. Didn't ask to initial application for Terms