This bingo card has a free space and 24 words: Approved greeting wasn't used, Correct holding procedure wasn't used, Didn't authenticate the caller, Didn't read the renewal scripting, Didn't provide accurate status, Customer service wasn't provided, Appropriate closing wasn’t used, Agent used slang/jargon, Didn’t identify the need for an incident, Didn't read eligibility, Didn't use correct type/Sub-type, Plan Selection introduction wasn’t read, Coverage dates not provided, Incorrect timeframe for CBIC card, Didn't ask to initial application for Terms, Didn't use transfer scripting, Acceptable documents wasn't provided, Didn't select correct caller type, Year not specified for income, Didn't create contact record, Plan selection confirmation not read, Income question wasn't read, Didn't greet the caller within 5 seconds and Health plan phone number not provided.
QC Bingo Game | find these errors | QC Bingo | QA Aetna Bingo | QA Bingo
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