(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did not
accurately
assist with
1095
Failed to
use proper
hold
procedure
Failed to
provide
good
customer
service skills
Incorrectly
assist with
ID proofing
Failed to
read the
Plan
Selections
paragraph
Failed to
provide plan
enrollment
timeframes
Failed to
create
incident
Failed to
provide plan
confirmation
Incorrectly
enter/edit
Earned
Employment
Information
Did not
enter
notes in
Siebel
Failed to
read Absent
Parent
paragraph
Failed to
capture
response to
Donate Life
Registry
Failed to
use proper
greeting
Failed to
authenticate
the caller
Incorrect transfer to
MAXIMUS
agent/Department
Failed to
used
appropriate
closing
Did not use
proper hold
procedure
Failed to read
renewal/existing
question
Provided
wrong
information
about account
status
Failed to read
Explanation
of Income
Differences
Failed to
access
and/or update
Marketplace
application
