Failed toreadExplanationof IncomeDifferencesProvidedwronginformationabout accountstatusFailed toread thePlanSelectionsparagraphDid not useproper holdprocedureFailed touse properholdprocedureDid notenternotes inSiebelFailed tousepropergreetingFailed tocreateincidentIncorrectlyenter/editEarnedEmploymentInformationDid notaccuratelyassist with1095Failed tocaptureresponse toDonate LifeRegistryIncorrectlyenter/editmailingaddressFailed toauthenticatethe callerFailed toread AbsentParentparagraphFailed toselectappropriateType/Sub-TypeIncorrectlyassist withIDproofingIncorrect transfertoMAXIMUSagent/DepartmentFailed toaccessand/or updateMarketplaceapplicationFailed toprovidegoodcustomerservice skillsFailed to useappropriateclosingscriptingFailed tousedappropriateclosingFailed toprovide planconfirmationFailed to readrenewal/existingquestionFailed toprovide planenrollmenttimeframesFailed toreadExplanationof IncomeDifferencesProvidedwronginformationabout accountstatusFailed toread thePlanSelectionsparagraphDid not useproper holdprocedureFailed touse properholdprocedureDid notenternotes inSiebelFailed tousepropergreetingFailed tocreateincidentIncorrectlyenter/editEarnedEmploymentInformationDid notaccuratelyassist with1095Failed tocaptureresponse toDonate LifeRegistryIncorrectlyenter/editmailingaddressFailed toauthenticatethe callerFailed toread AbsentParentparagraphFailed toselectappropriateType/Sub-TypeIncorrectlyassist withIDproofingIncorrect transfertoMAXIMUSagent/DepartmentFailed toaccessand/or updateMarketplaceapplicationFailed toprovidegoodcustomerservice skillsFailed to useappropriateclosingscriptingFailed tousedappropriateclosingFailed toprovide planconfirmationFailed to readrenewal/existingquestionFailed toprovide planenrollmenttimeframes

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to read Explanation of Income Differences
  2. Provided wrong information about account status
  3. Failed to read the Plan Selections paragraph
  4. Did not use proper hold procedure
  5. Failed to use proper hold procedure
  6. Did not enter notes in Siebel
  7. Failed to use proper greeting
  8. Failed to create incident
  9. Incorrectly enter/edit Earned Employment Information
  10. Did not accurately assist with 1095
  11. Failed to capture response to Donate Life Registry
  12. Incorrectly enter/edit mailing address
  13. Failed to authenticate the caller
  14. Failed to read Absent Parent paragraph
  15. Failed to select appropriate Type/Sub- Type
  16. Incorrectly assist with ID proofing
  17. Incorrect transfer to MAXIMUS agent/Department
  18. Failed to access and/or update Marketplace application
  19. Failed to provide good customer service skills
  20. Failed to use appropriate closing scripting
  21. Failed to used appropriate closing
  22. Failed to provide plan confirmation
  23. Failed to read renewal/existing question
  24. Failed to provide plan enrollment timeframes