Providedwronginformationabout accountstatusFailed toprovide planenrollmenttimeframesFailed toreadExplanationof IncomeDifferencesFailed tousedappropriateclosingIncorrectlyenter/editmailingaddressFailed toread AbsentParentparagraphFailed toaccessand/or updateMarketplaceapplicationFailed toselectappropriateType/Sub-TypeDid notaccuratelyassist with1095Failed toprovidegoodcustomerservice skillsFailed touse properholdprocedureIncorrect transfertoMAXIMUSagent/DepartmentDid not useproper holdprocedureFailed to readrenewal/existingquestionFailed tocaptureresponse toDonate LifeRegistryIncorrectlyassist withIDproofingFailed to useappropriateclosingscriptingIncorrectlyenter/editEarnedEmploymentInformationFailed tousepropergreetingFailed toread thePlanSelectionsparagraphDid notenternotes inSiebelFailed tocreateincidentFailed toprovide planconfirmationFailed toauthenticatethe callerProvidedwronginformationabout accountstatusFailed toprovide planenrollmenttimeframesFailed toreadExplanationof IncomeDifferencesFailed tousedappropriateclosingIncorrectlyenter/editmailingaddressFailed toread AbsentParentparagraphFailed toaccessand/or updateMarketplaceapplicationFailed toselectappropriateType/Sub-TypeDid notaccuratelyassist with1095Failed toprovidegoodcustomerservice skillsFailed touse properholdprocedureIncorrect transfertoMAXIMUSagent/DepartmentDid not useproper holdprocedureFailed to readrenewal/existingquestionFailed tocaptureresponse toDonate LifeRegistryIncorrectlyassist withIDproofingFailed to useappropriateclosingscriptingIncorrectlyenter/editEarnedEmploymentInformationFailed tousepropergreetingFailed toread thePlanSelectionsparagraphDid notenternotes inSiebelFailed tocreateincidentFailed toprovide planconfirmationFailed toauthenticatethe caller

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided wrong information about account status
  2. Failed to provide plan enrollment timeframes
  3. Failed to read Explanation of Income Differences
  4. Failed to used appropriate closing
  5. Incorrectly enter/edit mailing address
  6. Failed to read Absent Parent paragraph
  7. Failed to access and/or update Marketplace application
  8. Failed to select appropriate Type/Sub- Type
  9. Did not accurately assist with 1095
  10. Failed to provide good customer service skills
  11. Failed to use proper hold procedure
  12. Incorrect transfer to MAXIMUS agent/Department
  13. Did not use proper hold procedure
  14. Failed to read renewal/existing question
  15. Failed to capture response to Donate Life Registry
  16. Incorrectly assist with ID proofing
  17. Failed to use appropriate closing scripting
  18. Incorrectly enter/edit Earned Employment Information
  19. Failed to use proper greeting
  20. Failed to read the Plan Selections paragraph
  21. Did not enter notes in Siebel
  22. Failed to create incident
  23. Failed to provide plan confirmation
  24. Failed to authenticate the caller