Failed toprovidegoodcustomerservice skillsIncorrectlyenter/editmailingaddressDid notaccuratelyassist with1095Did notenternotes inSiebelFailed toprovide planenrollmenttimeframesFailed to useappropriateclosingscriptingIncorrectlyassist withIDproofingFailed toread AbsentParentparagraphFailed toread thePlanSelectionsparagraphDid not useproper holdprocedureFailed tocaptureresponse toDonate LifeRegistryProvidedwronginformationabout accountstatusFailed toaccessand/or updateMarketplaceapplicationFailed tocreateincidentFailed tousepropergreetingIncorrectlyenter/editEarnedEmploymentInformationFailed tousedappropriateclosingFailed touse properholdprocedureFailed toauthenticatethe callerFailed to readrenewal/existingquestionFailed toprovide planconfirmationFailed toreadExplanationof IncomeDifferencesIncorrect transfertoMAXIMUSagent/DepartmentFailed toselectappropriateType/Sub-TypeFailed toprovidegoodcustomerservice skillsIncorrectlyenter/editmailingaddressDid notaccuratelyassist with1095Did notenternotes inSiebelFailed toprovide planenrollmenttimeframesFailed to useappropriateclosingscriptingIncorrectlyassist withIDproofingFailed toread AbsentParentparagraphFailed toread thePlanSelectionsparagraphDid not useproper holdprocedureFailed tocaptureresponse toDonate LifeRegistryProvidedwronginformationabout accountstatusFailed toaccessand/or updateMarketplaceapplicationFailed tocreateincidentFailed tousepropergreetingIncorrectlyenter/editEarnedEmploymentInformationFailed tousedappropriateclosingFailed touse properholdprocedureFailed toauthenticatethe callerFailed to readrenewal/existingquestionFailed toprovide planconfirmationFailed toreadExplanationof IncomeDifferencesIncorrect transfertoMAXIMUSagent/DepartmentFailed toselectappropriateType/Sub-Type

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to provide good customer service skills
  2. Incorrectly enter/edit mailing address
  3. Did not accurately assist with 1095
  4. Did not enter notes in Siebel
  5. Failed to provide plan enrollment timeframes
  6. Failed to use appropriate closing scripting
  7. Incorrectly assist with ID proofing
  8. Failed to read Absent Parent paragraph
  9. Failed to read the Plan Selections paragraph
  10. Did not use proper hold procedure
  11. Failed to capture response to Donate Life Registry
  12. Provided wrong information about account status
  13. Failed to access and/or update Marketplace application
  14. Failed to create incident
  15. Failed to use proper greeting
  16. Incorrectly enter/edit Earned Employment Information
  17. Failed to used appropriate closing
  18. Failed to use proper hold procedure
  19. Failed to authenticate the caller
  20. Failed to read renewal/existing question
  21. Failed to provide plan confirmation
  22. Failed to read Explanation of Income Differences
  23. Incorrect transfer to MAXIMUS agent/Department
  24. Failed to select appropriate Type/Sub- Type