Failed to readrenewal/existingquestionFailed tousepropergreetingFailed toaccessand/or updateMarketplaceapplicationDid not useproper holdprocedureFailed tousedappropriateclosingIncorrectlyenter/editEarnedEmploymentInformationFailed toreadExplanationof IncomeDifferencesFailed tocaptureresponse toDonate LifeRegistryFailed toprovide planconfirmationIncorrect transfertoMAXIMUSagent/DepartmentFailed toread AbsentParentparagraphProvidedwronginformationabout accountstatusFailed toprovidegoodcustomerservice skillsFailed toauthenticatethe callerIncorrectlyenter/editmailingaddressFailed tocreateincidentFailed toprovide planenrollmenttimeframesDid notenternotes inSiebelFailed toselectappropriateType/Sub-TypeFailed to useappropriateclosingscriptingFailed touse properholdprocedureIncorrectlyassist withIDproofingDid notaccuratelyassist with1095Failed toread thePlanSelectionsparagraphFailed to readrenewal/existingquestionFailed tousepropergreetingFailed toaccessand/or updateMarketplaceapplicationDid not useproper holdprocedureFailed tousedappropriateclosingIncorrectlyenter/editEarnedEmploymentInformationFailed toreadExplanationof IncomeDifferencesFailed tocaptureresponse toDonate LifeRegistryFailed toprovide planconfirmationIncorrect transfertoMAXIMUSagent/DepartmentFailed toread AbsentParentparagraphProvidedwronginformationabout accountstatusFailed toprovidegoodcustomerservice skillsFailed toauthenticatethe callerIncorrectlyenter/editmailingaddressFailed tocreateincidentFailed toprovide planenrollmenttimeframesDid notenternotes inSiebelFailed toselectappropriateType/Sub-TypeFailed to useappropriateclosingscriptingFailed touse properholdprocedureIncorrectlyassist withIDproofingDid notaccuratelyassist with1095Failed toread thePlanSelectionsparagraph

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to read renewal/existing question
  2. Failed to use proper greeting
  3. Failed to access and/or update Marketplace application
  4. Did not use proper hold procedure
  5. Failed to used appropriate closing
  6. Incorrectly enter/edit Earned Employment Information
  7. Failed to read Explanation of Income Differences
  8. Failed to capture response to Donate Life Registry
  9. Failed to provide plan confirmation
  10. Incorrect transfer to MAXIMUS agent/Department
  11. Failed to read Absent Parent paragraph
  12. Provided wrong information about account status
  13. Failed to provide good customer service skills
  14. Failed to authenticate the caller
  15. Incorrectly enter/edit mailing address
  16. Failed to create incident
  17. Failed to provide plan enrollment timeframes
  18. Did not enter notes in Siebel
  19. Failed to select appropriate Type/Sub- Type
  20. Failed to use appropriate closing scripting
  21. Failed to use proper hold procedure
  22. Incorrectly assist with ID proofing
  23. Did not accurately assist with 1095
  24. Failed to read the Plan Selections paragraph