Failed toaccessand/or updateMarketplaceapplicationFailed tousedappropriateclosingIncorrectlyassist withIDproofingIncorrectlyenter/editEarnedEmploymentInformationFailed to readrenewal/existingquestionIncorrectlyenter/editmailingaddressDid not useproper holdprocedureFailed toprovidegoodcustomerservice skillsDid notenternotes inSiebelProvidedwronginformationabout accountstatusFailed tocreateincidentFailed toreadExplanationof IncomeDifferencesFailed toprovide planenrollmenttimeframesIncorrect transfertoMAXIMUSagent/DepartmentFailed touse properholdprocedureFailed tocaptureresponse toDonate LifeRegistryFailed toread thePlanSelectionsparagraphFailed to useappropriateclosingscriptingFailed toread AbsentParentparagraphFailed tousepropergreetingFailed toauthenticatethe callerFailed toprovide planconfirmationDid notaccuratelyassist with1095Failed toselectappropriateType/Sub-TypeFailed toaccessand/or updateMarketplaceapplicationFailed tousedappropriateclosingIncorrectlyassist withIDproofingIncorrectlyenter/editEarnedEmploymentInformationFailed to readrenewal/existingquestionIncorrectlyenter/editmailingaddressDid not useproper holdprocedureFailed toprovidegoodcustomerservice skillsDid notenternotes inSiebelProvidedwronginformationabout accountstatusFailed tocreateincidentFailed toreadExplanationof IncomeDifferencesFailed toprovide planenrollmenttimeframesIncorrect transfertoMAXIMUSagent/DepartmentFailed touse properholdprocedureFailed tocaptureresponse toDonate LifeRegistryFailed toread thePlanSelectionsparagraphFailed to useappropriateclosingscriptingFailed toread AbsentParentparagraphFailed tousepropergreetingFailed toauthenticatethe callerFailed toprovide planconfirmationDid notaccuratelyassist with1095Failed toselectappropriateType/Sub-Type

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to access and/or update Marketplace application
  2. Failed to used appropriate closing
  3. Incorrectly assist with ID proofing
  4. Incorrectly enter/edit Earned Employment Information
  5. Failed to read renewal/existing question
  6. Incorrectly enter/edit mailing address
  7. Did not use proper hold procedure
  8. Failed to provide good customer service skills
  9. Did not enter notes in Siebel
  10. Provided wrong information about account status
  11. Failed to create incident
  12. Failed to read Explanation of Income Differences
  13. Failed to provide plan enrollment timeframes
  14. Incorrect transfer to MAXIMUS agent/Department
  15. Failed to use proper hold procedure
  16. Failed to capture response to Donate Life Registry
  17. Failed to read the Plan Selections paragraph
  18. Failed to use appropriate closing scripting
  19. Failed to read Absent Parent paragraph
  20. Failed to use proper greeting
  21. Failed to authenticate the caller
  22. Failed to provide plan confirmation
  23. Did not accurately assist with 1095
  24. Failed to select appropriate Type/Sub- Type