Failed toselectappropriateType/Sub-TypeFailed to readrenewal/existingquestionIncorrectlyenter/editmailingaddressFailed toreadExplanationof IncomeDifferencesFailed toprovide planconfirmationFailed toaccessand/or updateMarketplaceapplicationFailed touse properholdprocedureFailed tousedappropriateclosingFailed tousepropergreetingDid notenternotes inSiebelFailed toprovidegoodcustomerservice skillsFailed toauthenticatethe callerIncorrectlyenter/editEarnedEmploymentInformationIncorrectlyassist withIDproofingDid not useproper holdprocedureFailed tocaptureresponse toDonate LifeRegistryProvidedwronginformationabout accountstatusFailed to useappropriateclosingscriptingFailed tocreateincidentIncorrect transfertoMAXIMUSagent/DepartmentDid notaccuratelyassist with1095Failed toread thePlanSelectionsparagraphFailed toprovide planenrollmenttimeframesFailed toread AbsentParentparagraphFailed toselectappropriateType/Sub-TypeFailed to readrenewal/existingquestionIncorrectlyenter/editmailingaddressFailed toreadExplanationof IncomeDifferencesFailed toprovide planconfirmationFailed toaccessand/or updateMarketplaceapplicationFailed touse properholdprocedureFailed tousedappropriateclosingFailed tousepropergreetingDid notenternotes inSiebelFailed toprovidegoodcustomerservice skillsFailed toauthenticatethe callerIncorrectlyenter/editEarnedEmploymentInformationIncorrectlyassist withIDproofingDid not useproper holdprocedureFailed tocaptureresponse toDonate LifeRegistryProvidedwronginformationabout accountstatusFailed to useappropriateclosingscriptingFailed tocreateincidentIncorrect transfertoMAXIMUSagent/DepartmentDid notaccuratelyassist with1095Failed toread thePlanSelectionsparagraphFailed toprovide planenrollmenttimeframesFailed toread AbsentParentparagraph

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to select appropriate Type/Sub- Type
  2. Failed to read renewal/existing question
  3. Incorrectly enter/edit mailing address
  4. Failed to read Explanation of Income Differences
  5. Failed to provide plan confirmation
  6. Failed to access and/or update Marketplace application
  7. Failed to use proper hold procedure
  8. Failed to used appropriate closing
  9. Failed to use proper greeting
  10. Did not enter notes in Siebel
  11. Failed to provide good customer service skills
  12. Failed to authenticate the caller
  13. Incorrectly enter/edit Earned Employment Information
  14. Incorrectly assist with ID proofing
  15. Did not use proper hold procedure
  16. Failed to capture response to Donate Life Registry
  17. Provided wrong information about account status
  18. Failed to use appropriate closing scripting
  19. Failed to create incident
  20. Incorrect transfer to MAXIMUS agent/Department
  21. Did not accurately assist with 1095
  22. Failed to read the Plan Selections paragraph
  23. Failed to provide plan enrollment timeframes
  24. Failed to read Absent Parent paragraph