Incorrectlyenter/editmailingaddressFailed toauthenticatethe callerFailed toprovide planconfirmationDid notenternotes inSiebelDid notaccuratelyassist with1095Failed to useappropriateclosingscriptingFailed toread thePlanSelectionsparagraphFailed tocreateincidentFailed touse properholdprocedureFailed toselectappropriateType/Sub-TypeFailed tocaptureresponse toDonate LifeRegistryDid not useproper holdprocedureFailed toprovide planenrollmenttimeframesFailed to readrenewal/existingquestionProvidedwronginformationabout accountstatusIncorrect transfertoMAXIMUSagent/DepartmentFailed toreadExplanationof IncomeDifferencesIncorrectlyenter/editEarnedEmploymentInformationFailed tousepropergreetingFailed tousedappropriateclosingFailed toread AbsentParentparagraphFailed toprovidegoodcustomerservice skillsFailed toaccessand/or updateMarketplaceapplicationIncorrectlyassist withIDproofingIncorrectlyenter/editmailingaddressFailed toauthenticatethe callerFailed toprovide planconfirmationDid notenternotes inSiebelDid notaccuratelyassist with1095Failed to useappropriateclosingscriptingFailed toread thePlanSelectionsparagraphFailed tocreateincidentFailed touse properholdprocedureFailed toselectappropriateType/Sub-TypeFailed tocaptureresponse toDonate LifeRegistryDid not useproper holdprocedureFailed toprovide planenrollmenttimeframesFailed to readrenewal/existingquestionProvidedwronginformationabout accountstatusIncorrect transfertoMAXIMUSagent/DepartmentFailed toreadExplanationof IncomeDifferencesIncorrectlyenter/editEarnedEmploymentInformationFailed tousepropergreetingFailed tousedappropriateclosingFailed toread AbsentParentparagraphFailed toprovidegoodcustomerservice skillsFailed toaccessand/or updateMarketplaceapplicationIncorrectlyassist withIDproofing

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Incorrectly enter/edit mailing address
  2. Failed to authenticate the caller
  3. Failed to provide plan confirmation
  4. Did not enter notes in Siebel
  5. Did not accurately assist with 1095
  6. Failed to use appropriate closing scripting
  7. Failed to read the Plan Selections paragraph
  8. Failed to create incident
  9. Failed to use proper hold procedure
  10. Failed to select appropriate Type/Sub- Type
  11. Failed to capture response to Donate Life Registry
  12. Did not use proper hold procedure
  13. Failed to provide plan enrollment timeframes
  14. Failed to read renewal/existing question
  15. Provided wrong information about account status
  16. Incorrect transfer to MAXIMUS agent/Department
  17. Failed to read Explanation of Income Differences
  18. Incorrectly enter/edit Earned Employment Information
  19. Failed to use proper greeting
  20. Failed to used appropriate closing
  21. Failed to read Absent Parent paragraph
  22. Failed to provide good customer service skills
  23. Failed to access and/or update Marketplace application
  24. Incorrectly assist with ID proofing