Incorrect transfertoMAXIMUSagent/DepartmentIncorrectlyenter/editEarnedEmploymentInformationFailed tocaptureresponse toDonate LifeRegistryIncorrectlyassist withIDproofingDid not useproper holdprocedureIncorrectlyenter/editmailingaddressFailed touse properholdprocedureDid notenternotes inSiebelFailed toprovidegoodcustomerservice skillsFailed tousepropergreetingProvidedwronginformationabout accountstatusFailed to readrenewal/existingquestionFailed toreadExplanationof IncomeDifferencesFailed toprovide planconfirmationFailed toaccessand/or updateMarketplaceapplicationFailed toread thePlanSelectionsparagraphFailed to useappropriateclosingscriptingFailed toread AbsentParentparagraphFailed toprovide planenrollmenttimeframesFailed toselectappropriateType/Sub-TypeFailed tocreateincidentDid notaccuratelyassist with1095Failed tousedappropriateclosingFailed toauthenticatethe callerIncorrect transfertoMAXIMUSagent/DepartmentIncorrectlyenter/editEarnedEmploymentInformationFailed tocaptureresponse toDonate LifeRegistryIncorrectlyassist withIDproofingDid not useproper holdprocedureIncorrectlyenter/editmailingaddressFailed touse properholdprocedureDid notenternotes inSiebelFailed toprovidegoodcustomerservice skillsFailed tousepropergreetingProvidedwronginformationabout accountstatusFailed to readrenewal/existingquestionFailed toreadExplanationof IncomeDifferencesFailed toprovide planconfirmationFailed toaccessand/or updateMarketplaceapplicationFailed toread thePlanSelectionsparagraphFailed to useappropriateclosingscriptingFailed toread AbsentParentparagraphFailed toprovide planenrollmenttimeframesFailed toselectappropriateType/Sub-TypeFailed tocreateincidentDid notaccuratelyassist with1095Failed tousedappropriateclosingFailed toauthenticatethe caller

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Incorrect transfer to MAXIMUS agent/Department
  2. Incorrectly enter/edit Earned Employment Information
  3. Failed to capture response to Donate Life Registry
  4. Incorrectly assist with ID proofing
  5. Did not use proper hold procedure
  6. Incorrectly enter/edit mailing address
  7. Failed to use proper hold procedure
  8. Did not enter notes in Siebel
  9. Failed to provide good customer service skills
  10. Failed to use proper greeting
  11. Provided wrong information about account status
  12. Failed to read renewal/existing question
  13. Failed to read Explanation of Income Differences
  14. Failed to provide plan confirmation
  15. Failed to access and/or update Marketplace application
  16. Failed to read the Plan Selections paragraph
  17. Failed to use appropriate closing scripting
  18. Failed to read Absent Parent paragraph
  19. Failed to provide plan enrollment timeframes
  20. Failed to select appropriate Type/Sub- Type
  21. Failed to create incident
  22. Did not accurately assist with 1095
  23. Failed to used appropriate closing
  24. Failed to authenticate the caller