Failed tousedappropriateclosingFailed toaccessand/or updateMarketplaceapplicationFailed touse properholdprocedureFailed tocaptureresponse toDonate LifeRegistryFailed tousepropergreetingFailed toread AbsentParentparagraphFailed toprovide planconfirmationFailed to readrenewal/existingquestionIncorrectlyenter/editmailingaddressFailed toreadExplanationof IncomeDifferencesFailed to useappropriateclosingscriptingDid notenternotes inSiebelFailed toprovidegoodcustomerservice skillsIncorrect transfertoMAXIMUSagent/DepartmentDid not useproper holdprocedureIncorrectlyassist withIDproofingIncorrectlyenter/editEarnedEmploymentInformationFailed tocreateincidentFailed toprovide planenrollmenttimeframesFailed toauthenticatethe callerProvidedwronginformationabout accountstatusDid notaccuratelyassist with1095Failed toselectappropriateType/Sub-TypeFailed toread thePlanSelectionsparagraphFailed tousedappropriateclosingFailed toaccessand/or updateMarketplaceapplicationFailed touse properholdprocedureFailed tocaptureresponse toDonate LifeRegistryFailed tousepropergreetingFailed toread AbsentParentparagraphFailed toprovide planconfirmationFailed to readrenewal/existingquestionIncorrectlyenter/editmailingaddressFailed toreadExplanationof IncomeDifferencesFailed to useappropriateclosingscriptingDid notenternotes inSiebelFailed toprovidegoodcustomerservice skillsIncorrect transfertoMAXIMUSagent/DepartmentDid not useproper holdprocedureIncorrectlyassist withIDproofingIncorrectlyenter/editEarnedEmploymentInformationFailed tocreateincidentFailed toprovide planenrollmenttimeframesFailed toauthenticatethe callerProvidedwronginformationabout accountstatusDid notaccuratelyassist with1095Failed toselectappropriateType/Sub-TypeFailed toread thePlanSelectionsparagraph

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to used appropriate closing
  2. Failed to access and/or update Marketplace application
  3. Failed to use proper hold procedure
  4. Failed to capture response to Donate Life Registry
  5. Failed to use proper greeting
  6. Failed to read Absent Parent paragraph
  7. Failed to provide plan confirmation
  8. Failed to read renewal/existing question
  9. Incorrectly enter/edit mailing address
  10. Failed to read Explanation of Income Differences
  11. Failed to use appropriate closing scripting
  12. Did not enter notes in Siebel
  13. Failed to provide good customer service skills
  14. Incorrect transfer to MAXIMUS agent/Department
  15. Did not use proper hold procedure
  16. Incorrectly assist with ID proofing
  17. Incorrectly enter/edit Earned Employment Information
  18. Failed to create incident
  19. Failed to provide plan enrollment timeframes
  20. Failed to authenticate the caller
  21. Provided wrong information about account status
  22. Did not accurately assist with 1095
  23. Failed to select appropriate Type/Sub- Type
  24. Failed to read the Plan Selections paragraph