Failed to useappropriateclosingscriptingFailed toreadExplanationof IncomeDifferencesIncorrect transfertoMAXIMUSagent/DepartmentIncorrectlyenter/editEarnedEmploymentInformationFailed tocreateincidentFailed tousepropergreetingIncorrectlyenter/editmailingaddressFailed toread AbsentParentparagraphIncorrectlyassist withIDproofingFailed tocaptureresponse toDonate LifeRegistryFailed touse properholdprocedureDid not useproper holdprocedureFailed toread thePlanSelectionsparagraphFailed toprovidegoodcustomerservice skillsFailed tousedappropriateclosingFailed toprovide planenrollmenttimeframesFailed toselectappropriateType/Sub-TypeFailed toprovide planconfirmationFailed to readrenewal/existingquestionDid notenternotes inSiebelFailed toaccessand/or updateMarketplaceapplicationDid notaccuratelyassist with1095Providedwronginformationabout accountstatusFailed toauthenticatethe callerFailed to useappropriateclosingscriptingFailed toreadExplanationof IncomeDifferencesIncorrect transfertoMAXIMUSagent/DepartmentIncorrectlyenter/editEarnedEmploymentInformationFailed tocreateincidentFailed tousepropergreetingIncorrectlyenter/editmailingaddressFailed toread AbsentParentparagraphIncorrectlyassist withIDproofingFailed tocaptureresponse toDonate LifeRegistryFailed touse properholdprocedureDid not useproper holdprocedureFailed toread thePlanSelectionsparagraphFailed toprovidegoodcustomerservice skillsFailed tousedappropriateclosingFailed toprovide planenrollmenttimeframesFailed toselectappropriateType/Sub-TypeFailed toprovide planconfirmationFailed to readrenewal/existingquestionDid notenternotes inSiebelFailed toaccessand/or updateMarketplaceapplicationDid notaccuratelyassist with1095Providedwronginformationabout accountstatusFailed toauthenticatethe caller

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to use appropriate closing scripting
  2. Failed to read Explanation of Income Differences
  3. Incorrect transfer to MAXIMUS agent/Department
  4. Incorrectly enter/edit Earned Employment Information
  5. Failed to create incident
  6. Failed to use proper greeting
  7. Incorrectly enter/edit mailing address
  8. Failed to read Absent Parent paragraph
  9. Incorrectly assist with ID proofing
  10. Failed to capture response to Donate Life Registry
  11. Failed to use proper hold procedure
  12. Did not use proper hold procedure
  13. Failed to read the Plan Selections paragraph
  14. Failed to provide good customer service skills
  15. Failed to used appropriate closing
  16. Failed to provide plan enrollment timeframes
  17. Failed to select appropriate Type/Sub- Type
  18. Failed to provide plan confirmation
  19. Failed to read renewal/existing question
  20. Did not enter notes in Siebel
  21. Failed to access and/or update Marketplace application
  22. Did not accurately assist with 1095
  23. Provided wrong information about account status
  24. Failed to authenticate the caller