Did not useproper holdprocedureFailed toread thePlanSelectionsparagraphIncorrectlyassist withIDproofingProvidedwronginformationabout accountstatusFailed toread AbsentParentparagraphFailed toaccessand/or updateMarketplaceapplicationFailed toprovidegoodcustomerservice skillsFailed toreadExplanationof IncomeDifferencesFailed tousedappropriateclosingDid notaccuratelyassist with1095Failed toprovide planconfirmationFailed toselectappropriateType/Sub-TypeFailed to useappropriateclosingscriptingIncorrectlyenter/editmailingaddressFailed touse properholdprocedureFailed tousepropergreetingFailed toprovide planenrollmenttimeframesDid notenternotes inSiebelFailed toauthenticatethe callerFailed tocaptureresponse toDonate LifeRegistryIncorrectlyenter/editEarnedEmploymentInformationIncorrect transfertoMAXIMUSagent/DepartmentFailed to readrenewal/existingquestionFailed tocreateincidentDid not useproper holdprocedureFailed toread thePlanSelectionsparagraphIncorrectlyassist withIDproofingProvidedwronginformationabout accountstatusFailed toread AbsentParentparagraphFailed toaccessand/or updateMarketplaceapplicationFailed toprovidegoodcustomerservice skillsFailed toreadExplanationof IncomeDifferencesFailed tousedappropriateclosingDid notaccuratelyassist with1095Failed toprovide planconfirmationFailed toselectappropriateType/Sub-TypeFailed to useappropriateclosingscriptingIncorrectlyenter/editmailingaddressFailed touse properholdprocedureFailed tousepropergreetingFailed toprovide planenrollmenttimeframesDid notenternotes inSiebelFailed toauthenticatethe callerFailed tocaptureresponse toDonate LifeRegistryIncorrectlyenter/editEarnedEmploymentInformationIncorrect transfertoMAXIMUSagent/DepartmentFailed to readrenewal/existingquestionFailed tocreateincident

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Did not use proper hold procedure
  2. Failed to read the Plan Selections paragraph
  3. Incorrectly assist with ID proofing
  4. Provided wrong information about account status
  5. Failed to read Absent Parent paragraph
  6. Failed to access and/or update Marketplace application
  7. Failed to provide good customer service skills
  8. Failed to read Explanation of Income Differences
  9. Failed to used appropriate closing
  10. Did not accurately assist with 1095
  11. Failed to provide plan confirmation
  12. Failed to select appropriate Type/Sub- Type
  13. Failed to use appropriate closing scripting
  14. Incorrectly enter/edit mailing address
  15. Failed to use proper hold procedure
  16. Failed to use proper greeting
  17. Failed to provide plan enrollment timeframes
  18. Did not enter notes in Siebel
  19. Failed to authenticate the caller
  20. Failed to capture response to Donate Life Registry
  21. Incorrectly enter/edit Earned Employment Information
  22. Incorrect transfer to MAXIMUS agent/Department
  23. Failed to read renewal/existing question
  24. Failed to create incident