Failed toaccessand/or updateMarketplaceapplicationFailed tousepropergreetingFailed toselectappropriateType/Sub-TypeFailed tousedappropriateclosingFailed tocaptureresponse toDonate LifeRegistryProvidedwronginformationabout accountstatusDid notenternotes inSiebelFailed toprovide planenrollmenttimeframesFailed toauthenticatethe callerFailed toprovide planconfirmationIncorrectlyassist withIDproofingIncorrect transfertoMAXIMUSagent/DepartmentFailed toread AbsentParentparagraphIncorrectlyenter/editmailingaddressFailed toread thePlanSelectionsparagraphDid notaccuratelyassist with1095Failed to useappropriateclosingscriptingFailed toreadExplanationof IncomeDifferencesFailed to readrenewal/existingquestionFailed toprovidegoodcustomerservice skillsFailed tocreateincidentIncorrectlyenter/editEarnedEmploymentInformationFailed touse properholdprocedureDid not useproper holdprocedureFailed toaccessand/or updateMarketplaceapplicationFailed tousepropergreetingFailed toselectappropriateType/Sub-TypeFailed tousedappropriateclosingFailed tocaptureresponse toDonate LifeRegistryProvidedwronginformationabout accountstatusDid notenternotes inSiebelFailed toprovide planenrollmenttimeframesFailed toauthenticatethe callerFailed toprovide planconfirmationIncorrectlyassist withIDproofingIncorrect transfertoMAXIMUSagent/DepartmentFailed toread AbsentParentparagraphIncorrectlyenter/editmailingaddressFailed toread thePlanSelectionsparagraphDid notaccuratelyassist with1095Failed to useappropriateclosingscriptingFailed toreadExplanationof IncomeDifferencesFailed to readrenewal/existingquestionFailed toprovidegoodcustomerservice skillsFailed tocreateincidentIncorrectlyenter/editEarnedEmploymentInformationFailed touse properholdprocedureDid not useproper holdprocedure

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed to access and/or update Marketplace application
  2. Failed to use proper greeting
  3. Failed to select appropriate Type/Sub- Type
  4. Failed to used appropriate closing
  5. Failed to capture response to Donate Life Registry
  6. Provided wrong information about account status
  7. Did not enter notes in Siebel
  8. Failed to provide plan enrollment timeframes
  9. Failed to authenticate the caller
  10. Failed to provide plan confirmation
  11. Incorrectly assist with ID proofing
  12. Incorrect transfer to MAXIMUS agent/Department
  13. Failed to read Absent Parent paragraph
  14. Incorrectly enter/edit mailing address
  15. Failed to read the Plan Selections paragraph
  16. Did not accurately assist with 1095
  17. Failed to use appropriate closing scripting
  18. Failed to read Explanation of Income Differences
  19. Failed to read renewal/existing question
  20. Failed to provide good customer service skills
  21. Failed to create incident
  22. Incorrectly enter/edit Earned Employment Information
  23. Failed to use proper hold procedure
  24. Did not use proper hold procedure