QC Bingo

QC Bingo Card
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This bingo card has a free space and 24 words: Failed to use proper hold procedure, Incorrectly enter/edit mailing address, Failed to create incident, Did not accurately assist with 1095, Failed to capture response to Donate Life Registry, Failed to provide good customer service skills, Provided wrong information about account status, Failed to use proper greeting, Did not enter notes in Siebel, Failed to read renewal/existing question, Failed to authenticate the caller, Failed to read Explanation of Income Differences, Failed to use appropriate closing scripting, Failed to read Absent Parent paragraph, Failed to read the Plan Selections paragraph, Did not use proper hold procedure, Failed to access and/or update Marketplace application, Incorrectly enter/edit Earned Employment Information, Failed to provide plan confirmation, Failed to provide plan enrollment timeframes, Incorrectly assist with ID proofing, Failed to used appropriate closing, Failed to select appropriate Type/Sub- Type and Incorrect transfer to MAXIMUS agent/Department.

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