Helpedanswer aquestionfor a peerReceive apromotersurvey fortNPSArrangedanaccidentscene towSent aSparkeCard!Completed 3way with towyard forvehiclereleaseVerifiedcontactinformationon status callReached outtoERAC/RMDfor rentalextensionSuccessfullyde-escalatedcallCustomerstates on callthat youmade it easy!Shared abestpractice athuddleWarm transferto CRC toupdate policyinformationSetexpectationsfor ExpressClaimCompletedwarmtransfer toGRNName one ofthe awardswe won lastmonth!Used yourState ToolSuccessfullyfile anintegrationclaim ortransferSent emailwith claiminformationon status callArrangedValetEducatedcustomerabouteService onstatus callWalkedthrough howto sign in toeService witha customerArrangedPDR forhail claimArrangedrental for non-drivablevehicle atFNOLTransferredmisroutedcaller to theappropriateextensionSet up GRNfor non-drivablevehicleHelpedanswer aquestionfor a peerReceive apromotersurvey fortNPSArrangedanaccidentscene towSent aSparkeCard!Completed 3way with towyard forvehiclereleaseVerifiedcontactinformationon status callReached outtoERAC/RMDfor rentalextensionSuccessfullyde-escalatedcallCustomerstates on callthat youmade it easy!Shared abestpractice athuddleWarm transferto CRC toupdate policyinformationSetexpectationsfor ExpressClaimCompletedwarmtransfer toGRNName one ofthe awardswe won lastmonth!Used yourState ToolSuccessfullyfile anintegrationclaim ortransferSent emailwith claiminformationon status callArrangedValetEducatedcustomerabouteService onstatus callWalkedthrough howto sign in toeService witha customerArrangedPDR forhail claimArrangedrental for non-drivablevehicle atFNOLTransferredmisroutedcaller to theappropriateextensionSet up GRNfor non-drivablevehicle

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped answer a question for a peer
  2. Receive a promoter survey for tNPS
  3. Arranged an accident scene tow
  4. Sent a Spark eCard!
  5. Completed 3 way with tow yard for vehicle release
  6. Verified contact information on status call
  7. Reached out to ERAC/RMD for rental extension
  8. Successfully de-escalated call
  9. Customer states on call that you made it easy!
  10. Shared a best practice at huddle
  11. Warm transfer to CRC to update policy information
  12. Set expectations for Express Claim
  13. Completed warm transfer to GRN
  14. Name one of the awards we won last month!
  15. Used your State Tool
  16. Successfully file an integration claim or transfer
  17. Sent email with claim information on status call
  18. Arranged Valet
  19. Educated customer about eService on status call
  20. Walked through how to sign in to eService with a customer
  21. Arranged PDR for hail claim
  22. Arranged rental for non-drivable vehicle at FNOL
  23. Transferred misrouted caller to the appropriate extension
  24. Set up GRN for non-drivable vehicle