Warm transferto CRC toupdate policyinformationEducatedcustomerabouteService onstatus callUsed yourState ToolWalkedthrough howto sign in toeService witha customerSuccessfullyfile anintegrationclaim ortransferCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNHelpedanswer aquestionfor a peerSent aSparkeCard!Arrangedanaccidentscene towArrangedPDR forhail claimArrangedrental for non-drivablevehicle atFNOLSet up GRNfor non-drivablevehicleReached outtoERAC/RMDfor rentalextensionReceive apromotersurvey fortNPSArrangedValetSuccessfullyde-escalatedcallSetexpectationsfor ExpressClaimTransferredmisroutedcaller to theappropriateextensionShared abestpractice athuddleName one ofthe awardswe won lastmonth!Verifiedcontactinformationon status callCustomerstates on callthat youmade it easy!Sent emailwith claiminformationon status callWarm transferto CRC toupdate policyinformationEducatedcustomerabouteService onstatus callUsed yourState ToolWalkedthrough howto sign in toeService witha customerSuccessfullyfile anintegrationclaim ortransferCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNHelpedanswer aquestionfor a peerSent aSparkeCard!Arrangedanaccidentscene towArrangedPDR forhail claimArrangedrental for non-drivablevehicle atFNOLSet up GRNfor non-drivablevehicleReached outtoERAC/RMDfor rentalextensionReceive apromotersurvey fortNPSArrangedValetSuccessfullyde-escalatedcallSetexpectationsfor ExpressClaimTransferredmisroutedcaller to theappropriateextensionShared abestpractice athuddleName one ofthe awardswe won lastmonth!Verifiedcontactinformationon status callCustomerstates on callthat youmade it easy!Sent emailwith claiminformationon status call

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transfer to CRC to update policy information
  2. Educated customer about eService on status call
  3. Used your State Tool
  4. Walked through how to sign in to eService with a customer
  5. Successfully file an integration claim or transfer
  6. Completed 3 way with tow yard for vehicle release
  7. Completed warm transfer to GRN
  8. Helped answer a question for a peer
  9. Sent a Spark eCard!
  10. Arranged an accident scene tow
  11. Arranged PDR for hail claim
  12. Arranged rental for non-drivable vehicle at FNOL
  13. Set up GRN for non-drivable vehicle
  14. Reached out to ERAC/RMD for rental extension
  15. Receive a promoter survey for tNPS
  16. Arranged Valet
  17. Successfully de-escalated call
  18. Set expectations for Express Claim
  19. Transferred misrouted caller to the appropriate extension
  20. Shared a best practice at huddle
  21. Name one of the awards we won last month!
  22. Verified contact information on status call
  23. Customer states on call that you made it easy!
  24. Sent email with claim information on status call