ArrangedValetWalkedthrough howto sign in toeService witha customerName one ofthe awardswe won lastmonth!Reached outtoERAC/RMDfor rentalextensionSent aSparkeCard!Transferredmisroutedcaller to theappropriateextensionArrangedrental for non-drivablevehicle atFNOLSuccessfullyde-escalatedcallVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseArrangedanaccidentscene towSetexpectationsfor ExpressClaimSent emailwith claiminformationon status callCustomerstates on callthat youmade it easy!EducatedcustomerabouteService onstatus callSuccessfullyfile anintegrationclaim ortransferReceive apromotersurvey fortNPSCompletedwarmtransfer toGRNSet up GRNfor non-drivablevehicleShared abestpractice athuddleUsed yourState ToolArrangedPDR forhail claimWarm transferto CRC toupdate policyinformationHelpedanswer aquestionfor a peerArrangedValetWalkedthrough howto sign in toeService witha customerName one ofthe awardswe won lastmonth!Reached outtoERAC/RMDfor rentalextensionSent aSparkeCard!Transferredmisroutedcaller to theappropriateextensionArrangedrental for non-drivablevehicle atFNOLSuccessfullyde-escalatedcallVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseArrangedanaccidentscene towSetexpectationsfor ExpressClaimSent emailwith claiminformationon status callCustomerstates on callthat youmade it easy!EducatedcustomerabouteService onstatus callSuccessfullyfile anintegrationclaim ortransferReceive apromotersurvey fortNPSCompletedwarmtransfer toGRNSet up GRNfor non-drivablevehicleShared abestpractice athuddleUsed yourState ToolArrangedPDR forhail claimWarm transferto CRC toupdate policyinformationHelpedanswer aquestionfor a peer

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Arranged Valet
  2. Walked through how to sign in to eService with a customer
  3. Name one of the awards we won last month!
  4. Reached out to ERAC/RMD for rental extension
  5. Sent a Spark eCard!
  6. Transferred misrouted caller to the appropriate extension
  7. Arranged rental for non-drivable vehicle at FNOL
  8. Successfully de-escalated call
  9. Verified contact information on status call
  10. Completed 3 way with tow yard for vehicle release
  11. Arranged an accident scene tow
  12. Set expectations for Express Claim
  13. Sent email with claim information on status call
  14. Customer states on call that you made it easy!
  15. Educated customer about eService on status call
  16. Successfully file an integration claim or transfer
  17. Receive a promoter survey for tNPS
  18. Completed warm transfer to GRN
  19. Set up GRN for non-drivable vehicle
  20. Shared a best practice at huddle
  21. Used your State Tool
  22. Arranged PDR for hail claim
  23. Warm transfer to CRC to update policy information
  24. Helped answer a question for a peer