Set up GRNfor non-drivablevehicleReceive apromotersurvey fortNPSEducatedcustomerabouteService onstatus callSuccessfullyde-escalatedcallUsed yourState ToolArrangedPDR forhail claimWalkedthrough howto sign in toeService witha customerArrangedValetSent aSparkeCard!Reached outtoERAC/RMDfor rentalextensionCustomerstates on callthat youmade it easy!Arrangedanaccidentscene towTransferredmisroutedcaller to theappropriateextensionCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNArrangedrental for non-drivablevehicle atFNOLName one ofthe awardswe won lastmonth!Verifiedcontactinformationon status callSuccessfullyfile anintegrationclaim ortransferSetexpectationsfor ExpressClaimShared abestpractice athuddleSent emailwith claiminformationon status callHelpedanswer aquestionfor a peerWarm transferto CRC toupdate policyinformationSet up GRNfor non-drivablevehicleReceive apromotersurvey fortNPSEducatedcustomerabouteService onstatus callSuccessfullyde-escalatedcallUsed yourState ToolArrangedPDR forhail claimWalkedthrough howto sign in toeService witha customerArrangedValetSent aSparkeCard!Reached outtoERAC/RMDfor rentalextensionCustomerstates on callthat youmade it easy!Arrangedanaccidentscene towTransferredmisroutedcaller to theappropriateextensionCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNArrangedrental for non-drivablevehicle atFNOLName one ofthe awardswe won lastmonth!Verifiedcontactinformationon status callSuccessfullyfile anintegrationclaim ortransferSetexpectationsfor ExpressClaimShared abestpractice athuddleSent emailwith claiminformationon status callHelpedanswer aquestionfor a peerWarm transferto CRC toupdate policyinformation

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up GRN for non-drivable vehicle
  2. Receive a promoter survey for tNPS
  3. Educated customer about eService on status call
  4. Successfully de-escalated call
  5. Used your State Tool
  6. Arranged PDR for hail claim
  7. Walked through how to sign in to eService with a customer
  8. Arranged Valet
  9. Sent a Spark eCard!
  10. Reached out to ERAC/RMD for rental extension
  11. Customer states on call that you made it easy!
  12. Arranged an accident scene tow
  13. Transferred misrouted caller to the appropriate extension
  14. Completed 3 way with tow yard for vehicle release
  15. Completed warm transfer to GRN
  16. Arranged rental for non-drivable vehicle at FNOL
  17. Name one of the awards we won last month!
  18. Verified contact information on status call
  19. Successfully file an integration claim or transfer
  20. Set expectations for Express Claim
  21. Shared a best practice at huddle
  22. Sent email with claim information on status call
  23. Helped answer a question for a peer
  24. Warm transfer to CRC to update policy information