Arrangedanaccidentscene towArrangedValetCustomerstates on callthat youmade it easy!Used yourState ToolTransferredmisroutedcaller to theappropriateextensionSuccessfullyde-escalatedcallName one ofthe awardswe won lastmonth!Arrangedrental for non-drivablevehicle atFNOLShared abestpractice athuddleArrangedPDR forhail claimSuccessfullyfile anintegrationclaim ortransferReceive apromotersurvey fortNPSSetexpectationsfor ExpressClaimCompletedwarmtransfer toGRNVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseSent aSparkeCard!Warm transferto CRC toupdate policyinformationSent emailwith claiminformationon status callHelpedanswer aquestionfor a peerWalkedthrough howto sign in toeService witha customerReached outtoERAC/RMDfor rentalextensionEducatedcustomerabouteService onstatus callSet up GRNfor non-drivablevehicleArrangedanaccidentscene towArrangedValetCustomerstates on callthat youmade it easy!Used yourState ToolTransferredmisroutedcaller to theappropriateextensionSuccessfullyde-escalatedcallName one ofthe awardswe won lastmonth!Arrangedrental for non-drivablevehicle atFNOLShared abestpractice athuddleArrangedPDR forhail claimSuccessfullyfile anintegrationclaim ortransferReceive apromotersurvey fortNPSSetexpectationsfor ExpressClaimCompletedwarmtransfer toGRNVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseSent aSparkeCard!Warm transferto CRC toupdate policyinformationSent emailwith claiminformationon status callHelpedanswer aquestionfor a peerWalkedthrough howto sign in toeService witha customerReached outtoERAC/RMDfor rentalextensionEducatedcustomerabouteService onstatus callSet up GRNfor non-drivablevehicle

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Arranged an accident scene tow
  2. Arranged Valet
  3. Customer states on call that you made it easy!
  4. Used your State Tool
  5. Transferred misrouted caller to the appropriate extension
  6. Successfully de-escalated call
  7. Name one of the awards we won last month!
  8. Arranged rental for non-drivable vehicle at FNOL
  9. Shared a best practice at huddle
  10. Arranged PDR for hail claim
  11. Successfully file an integration claim or transfer
  12. Receive a promoter survey for tNPS
  13. Set expectations for Express Claim
  14. Completed warm transfer to GRN
  15. Verified contact information on status call
  16. Completed 3 way with tow yard for vehicle release
  17. Sent a Spark eCard!
  18. Warm transfer to CRC to update policy information
  19. Sent email with claim information on status call
  20. Helped answer a question for a peer
  21. Walked through how to sign in to eService with a customer
  22. Reached out to ERAC/RMD for rental extension
  23. Educated customer about eService on status call
  24. Set up GRN for non-drivable vehicle