Receive apromotersurvey fortNPSSetexpectationsfor ExpressClaimReached outtoERAC/RMDfor rentalextensionArrangedanaccidentscene towArrangedrental for non-drivablevehicle atFNOLSent aSparkeCard!Sent emailwith claiminformationon status callName one ofthe awardswe won lastmonth!ArrangedValetWalkedthrough howto sign in toeService witha customerTransferredmisroutedcaller to theappropriateextensionSuccessfullyde-escalatedcallCompletedwarmtransfer toGRNCustomerstates on callthat youmade it easy!Shared abestpractice athuddleEducatedcustomerabouteService onstatus callVerifiedcontactinformationon status callUsed yourState ToolArrangedPDR forhail claimWarm transferto CRC toupdate policyinformationSet up GRNfor non-drivablevehicleCompleted 3way with towyard forvehiclereleaseHelpedanswer aquestionfor a peerSuccessfullyfile anintegrationclaim ortransferReceive apromotersurvey fortNPSSetexpectationsfor ExpressClaimReached outtoERAC/RMDfor rentalextensionArrangedanaccidentscene towArrangedrental for non-drivablevehicle atFNOLSent aSparkeCard!Sent emailwith claiminformationon status callName one ofthe awardswe won lastmonth!ArrangedValetWalkedthrough howto sign in toeService witha customerTransferredmisroutedcaller to theappropriateextensionSuccessfullyde-escalatedcallCompletedwarmtransfer toGRNCustomerstates on callthat youmade it easy!Shared abestpractice athuddleEducatedcustomerabouteService onstatus callVerifiedcontactinformationon status callUsed yourState ToolArrangedPDR forhail claimWarm transferto CRC toupdate policyinformationSet up GRNfor non-drivablevehicleCompleted 3way with towyard forvehiclereleaseHelpedanswer aquestionfor a peerSuccessfullyfile anintegrationclaim ortransfer

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a promoter survey for tNPS
  2. Set expectations for Express Claim
  3. Reached out to ERAC/RMD for rental extension
  4. Arranged an accident scene tow
  5. Arranged rental for non-drivable vehicle at FNOL
  6. Sent a Spark eCard!
  7. Sent email with claim information on status call
  8. Name one of the awards we won last month!
  9. Arranged Valet
  10. Walked through how to sign in to eService with a customer
  11. Transferred misrouted caller to the appropriate extension
  12. Successfully de-escalated call
  13. Completed warm transfer to GRN
  14. Customer states on call that you made it easy!
  15. Shared a best practice at huddle
  16. Educated customer about eService on status call
  17. Verified contact information on status call
  18. Used your State Tool
  19. Arranged PDR for hail claim
  20. Warm transfer to CRC to update policy information
  21. Set up GRN for non-drivable vehicle
  22. Completed 3 way with tow yard for vehicle release
  23. Helped answer a question for a peer
  24. Successfully file an integration claim or transfer