Name one ofthe awardswe won lastmonth!Transferredmisroutedcaller to theappropriateextensionEducatedcustomerabouteService onstatus callVerifiedcontactinformationon status callWarm transferto CRC toupdate policyinformationSuccessfullyfile anintegrationclaim ortransferArrangedanaccidentscene towSetexpectationsfor ExpressClaimCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNSent emailwith claiminformationon status callReceive apromotersurvey fortNPSArrangedPDR forhail claimCustomerstates on callthat youmade it easy!ArrangedValetSuccessfullyde-escalatedcallWalkedthrough howto sign in toeService witha customerShared abestpractice athuddleSet up GRNfor non-drivablevehicleReached outtoERAC/RMDfor rentalextensionHelpedanswer aquestionfor a peerArrangedrental for non-drivablevehicle atFNOLSent aSparkeCard!Used yourState ToolName one ofthe awardswe won lastmonth!Transferredmisroutedcaller to theappropriateextensionEducatedcustomerabouteService onstatus callVerifiedcontactinformationon status callWarm transferto CRC toupdate policyinformationSuccessfullyfile anintegrationclaim ortransferArrangedanaccidentscene towSetexpectationsfor ExpressClaimCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNSent emailwith claiminformationon status callReceive apromotersurvey fortNPSArrangedPDR forhail claimCustomerstates on callthat youmade it easy!ArrangedValetSuccessfullyde-escalatedcallWalkedthrough howto sign in toeService witha customerShared abestpractice athuddleSet up GRNfor non-drivablevehicleReached outtoERAC/RMDfor rentalextensionHelpedanswer aquestionfor a peerArrangedrental for non-drivablevehicle atFNOLSent aSparkeCard!Used yourState Tool

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name one of the awards we won last month!
  2. Transferred misrouted caller to the appropriate extension
  3. Educated customer about eService on status call
  4. Verified contact information on status call
  5. Warm transfer to CRC to update policy information
  6. Successfully file an integration claim or transfer
  7. Arranged an accident scene tow
  8. Set expectations for Express Claim
  9. Completed 3 way with tow yard for vehicle release
  10. Completed warm transfer to GRN
  11. Sent email with claim information on status call
  12. Receive a promoter survey for tNPS
  13. Arranged PDR for hail claim
  14. Customer states on call that you made it easy!
  15. Arranged Valet
  16. Successfully de-escalated call
  17. Walked through how to sign in to eService with a customer
  18. Shared a best practice at huddle
  19. Set up GRN for non-drivable vehicle
  20. Reached out to ERAC/RMD for rental extension
  21. Helped answer a question for a peer
  22. Arranged rental for non-drivable vehicle at FNOL
  23. Sent a Spark eCard!
  24. Used your State Tool