Sent emailwith claiminformationon status callReceive apromotersurvey fortNPSArrangedanaccidentscene towArrangedValetShared abestpractice athuddleSet up GRNfor non-drivablevehicleTransferredmisroutedcaller to theappropriateextensionEducatedcustomerabouteService onstatus callSetexpectationsfor ExpressClaimVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseHelpedanswer aquestionfor a peerCompletedwarmtransfer toGRNArrangedPDR forhail claimWalkedthrough howto sign in toeService witha customerReached outtoERAC/RMDfor rentalextensionSent aSparkeCard!Used yourState ToolSuccessfullyfile anintegrationclaim ortransferCustomerstates on callthat youmade it easy!Warm transferto CRC toupdate policyinformationName one ofthe awardswe won lastmonth!Successfullyde-escalatedcallArrangedrental for non-drivablevehicle atFNOLSent emailwith claiminformationon status callReceive apromotersurvey fortNPSArrangedanaccidentscene towArrangedValetShared abestpractice athuddleSet up GRNfor non-drivablevehicleTransferredmisroutedcaller to theappropriateextensionEducatedcustomerabouteService onstatus callSetexpectationsfor ExpressClaimVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseHelpedanswer aquestionfor a peerCompletedwarmtransfer toGRNArrangedPDR forhail claimWalkedthrough howto sign in toeService witha customerReached outtoERAC/RMDfor rentalextensionSent aSparkeCard!Used yourState ToolSuccessfullyfile anintegrationclaim ortransferCustomerstates on callthat youmade it easy!Warm transferto CRC toupdate policyinformationName one ofthe awardswe won lastmonth!Successfullyde-escalatedcallArrangedrental for non-drivablevehicle atFNOL

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent email with claim information on status call
  2. Receive a promoter survey for tNPS
  3. Arranged an accident scene tow
  4. Arranged Valet
  5. Shared a best practice at huddle
  6. Set up GRN for non-drivable vehicle
  7. Transferred misrouted caller to the appropriate extension
  8. Educated customer about eService on status call
  9. Set expectations for Express Claim
  10. Verified contact information on status call
  11. Completed 3 way with tow yard for vehicle release
  12. Helped answer a question for a peer
  13. Completed warm transfer to GRN
  14. Arranged PDR for hail claim
  15. Walked through how to sign in to eService with a customer
  16. Reached out to ERAC/RMD for rental extension
  17. Sent a Spark eCard!
  18. Used your State Tool
  19. Successfully file an integration claim or transfer
  20. Customer states on call that you made it easy!
  21. Warm transfer to CRC to update policy information
  22. Name one of the awards we won last month!
  23. Successfully de-escalated call
  24. Arranged rental for non-drivable vehicle at FNOL