Sent emailwith claiminformationon status callReached outtoERAC/RMDfor rentalextensionSet up GRNfor non-drivablevehicleWalkedthrough howto sign in toeService witha customerSetexpectationsfor ExpressClaimSuccessfullyfile anintegrationclaim ortransferUsed yourState ToolSent aSparkeCard!Completedwarmtransfer toGRNArrangedrental for non-drivablevehicle atFNOLCustomerstates on callthat youmade it easy!Warm transferto CRC toupdate policyinformationEducatedcustomerabouteService onstatus callVerifiedcontactinformationon status callName one ofthe awardswe won lastmonth!ArrangedPDR forhail claimCompleted 3way with towyard forvehiclereleaseTransferredmisroutedcaller to theappropriateextensionHelpedanswer aquestionfor a peerReceive apromotersurvey fortNPSArrangedanaccidentscene towSuccessfullyde-escalatedcallShared abestpractice athuddleArrangedValetSent emailwith claiminformationon status callReached outtoERAC/RMDfor rentalextensionSet up GRNfor non-drivablevehicleWalkedthrough howto sign in toeService witha customerSetexpectationsfor ExpressClaimSuccessfullyfile anintegrationclaim ortransferUsed yourState ToolSent aSparkeCard!Completedwarmtransfer toGRNArrangedrental for non-drivablevehicle atFNOLCustomerstates on callthat youmade it easy!Warm transferto CRC toupdate policyinformationEducatedcustomerabouteService onstatus callVerifiedcontactinformationon status callName one ofthe awardswe won lastmonth!ArrangedPDR forhail claimCompleted 3way with towyard forvehiclereleaseTransferredmisroutedcaller to theappropriateextensionHelpedanswer aquestionfor a peerReceive apromotersurvey fortNPSArrangedanaccidentscene towSuccessfullyde-escalatedcallShared abestpractice athuddleArrangedValet

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent email with claim information on status call
  2. Reached out to ERAC/RMD for rental extension
  3. Set up GRN for non-drivable vehicle
  4. Walked through how to sign in to eService with a customer
  5. Set expectations for Express Claim
  6. Successfully file an integration claim or transfer
  7. Used your State Tool
  8. Sent a Spark eCard!
  9. Completed warm transfer to GRN
  10. Arranged rental for non-drivable vehicle at FNOL
  11. Customer states on call that you made it easy!
  12. Warm transfer to CRC to update policy information
  13. Educated customer about eService on status call
  14. Verified contact information on status call
  15. Name one of the awards we won last month!
  16. Arranged PDR for hail claim
  17. Completed 3 way with tow yard for vehicle release
  18. Transferred misrouted caller to the appropriate extension
  19. Helped answer a question for a peer
  20. Receive a promoter survey for tNPS
  21. Arranged an accident scene tow
  22. Successfully de-escalated call
  23. Shared a best practice at huddle
  24. Arranged Valet