Completed 3way with towyard forvehiclereleaseName one ofthe awardswe won lastmonth!Warm transferto CRC toupdate policyinformationSent aSparkeCard!ArrangedValetSet up GRNfor non-drivablevehicleCustomerstates on callthat youmade it easy!Used yourState ToolShared abestpractice athuddleCompletedwarmtransfer toGRNSuccessfullyde-escalatedcallArrangedPDR forhail claimHelpedanswer aquestionfor a peerArrangedanaccidentscene towTransferredmisroutedcaller to theappropriateextensionSetexpectationsfor ExpressClaimEducatedcustomerabouteService onstatus callArrangedrental for non-drivablevehicle atFNOLSuccessfullyfile anintegrationclaim ortransferWalkedthrough howto sign in toeService witha customerVerifiedcontactinformationon status callReached outtoERAC/RMDfor rentalextensionReceive apromotersurvey fortNPSSent emailwith claiminformationon status callCompleted 3way with towyard forvehiclereleaseName one ofthe awardswe won lastmonth!Warm transferto CRC toupdate policyinformationSent aSparkeCard!ArrangedValetSet up GRNfor non-drivablevehicleCustomerstates on callthat youmade it easy!Used yourState ToolShared abestpractice athuddleCompletedwarmtransfer toGRNSuccessfullyde-escalatedcallArrangedPDR forhail claimHelpedanswer aquestionfor a peerArrangedanaccidentscene towTransferredmisroutedcaller to theappropriateextensionSetexpectationsfor ExpressClaimEducatedcustomerabouteService onstatus callArrangedrental for non-drivablevehicle atFNOLSuccessfullyfile anintegrationclaim ortransferWalkedthrough howto sign in toeService witha customerVerifiedcontactinformationon status callReached outtoERAC/RMDfor rentalextensionReceive apromotersurvey fortNPSSent emailwith claiminformationon status call

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 3 way with tow yard for vehicle release
  2. Name one of the awards we won last month!
  3. Warm transfer to CRC to update policy information
  4. Sent a Spark eCard!
  5. Arranged Valet
  6. Set up GRN for non-drivable vehicle
  7. Customer states on call that you made it easy!
  8. Used your State Tool
  9. Shared a best practice at huddle
  10. Completed warm transfer to GRN
  11. Successfully de-escalated call
  12. Arranged PDR for hail claim
  13. Helped answer a question for a peer
  14. Arranged an accident scene tow
  15. Transferred misrouted caller to the appropriate extension
  16. Set expectations for Express Claim
  17. Educated customer about eService on status call
  18. Arranged rental for non-drivable vehicle at FNOL
  19. Successfully file an integration claim or transfer
  20. Walked through how to sign in to eService with a customer
  21. Verified contact information on status call
  22. Reached out to ERAC/RMD for rental extension
  23. Receive a promoter survey for tNPS
  24. Sent email with claim information on status call