Transferredmisroutedcaller to theappropriateextensionSuccessfullyde-escalatedcallSent emailwith claiminformationon status callCompleted 3way with towyard forvehiclereleaseWarm transferto CRC toupdate policyinformationArrangedPDR forhail claimCompletedwarmtransfer toGRNArrangedanaccidentscene towName one ofthe awardswe won lastmonth!Reached outtoERAC/RMDfor rentalextensionVerifiedcontactinformationon status callSent aSparkeCard!Set up GRNfor non-drivablevehicleUsed yourState ToolReceive apromotersurvey fortNPSWalkedthrough howto sign in toeService witha customerSuccessfullyfile anintegrationclaim ortransferEducatedcustomerabouteService onstatus callSetexpectationsfor ExpressClaimArrangedrental for non-drivablevehicle atFNOLArrangedValetShared abestpractice athuddleCustomerstates on callthat youmade it easy!Helpedanswer aquestionfor a peerTransferredmisroutedcaller to theappropriateextensionSuccessfullyde-escalatedcallSent emailwith claiminformationon status callCompleted 3way with towyard forvehiclereleaseWarm transferto CRC toupdate policyinformationArrangedPDR forhail claimCompletedwarmtransfer toGRNArrangedanaccidentscene towName one ofthe awardswe won lastmonth!Reached outtoERAC/RMDfor rentalextensionVerifiedcontactinformationon status callSent aSparkeCard!Set up GRNfor non-drivablevehicleUsed yourState ToolReceive apromotersurvey fortNPSWalkedthrough howto sign in toeService witha customerSuccessfullyfile anintegrationclaim ortransferEducatedcustomerabouteService onstatus callSetexpectationsfor ExpressClaimArrangedrental for non-drivablevehicle atFNOLArrangedValetShared abestpractice athuddleCustomerstates on callthat youmade it easy!Helpedanswer aquestionfor a peer

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred misrouted caller to the appropriate extension
  2. Successfully de-escalated call
  3. Sent email with claim information on status call
  4. Completed 3 way with tow yard for vehicle release
  5. Warm transfer to CRC to update policy information
  6. Arranged PDR for hail claim
  7. Completed warm transfer to GRN
  8. Arranged an accident scene tow
  9. Name one of the awards we won last month!
  10. Reached out to ERAC/RMD for rental extension
  11. Verified contact information on status call
  12. Sent a Spark eCard!
  13. Set up GRN for non-drivable vehicle
  14. Used your State Tool
  15. Receive a promoter survey for tNPS
  16. Walked through how to sign in to eService with a customer
  17. Successfully file an integration claim or transfer
  18. Educated customer about eService on status call
  19. Set expectations for Express Claim
  20. Arranged rental for non-drivable vehicle at FNOL
  21. Arranged Valet
  22. Shared a best practice at huddle
  23. Customer states on call that you made it easy!
  24. Helped answer a question for a peer