Setexpectationsfor ExpressClaimWarm transferto CRC toupdate policyinformationCompletedwarmtransfer toGRNSent aSparkeCard!Successfullyde-escalatedcallReached outtoERAC/RMDfor rentalextensionUsed yourState ToolVerifiedcontactinformationon status callHelpedanswer aquestionfor a peerSent emailwith claiminformationon status callShared abestpractice athuddleArrangedValetWalkedthrough howto sign in toeService witha customerArrangedPDR forhail claimArrangedanaccidentscene towReceive apromotersurvey fortNPSCompleted 3way with towyard forvehiclereleaseSet up GRNfor non-drivablevehicleArrangedrental for non-drivablevehicle atFNOLEducatedcustomerabouteService onstatus callName one ofthe awardswe won lastmonth!Customerstates on callthat youmade it easy!Transferredmisroutedcaller to theappropriateextensionSuccessfullyfile anintegrationclaim ortransferSetexpectationsfor ExpressClaimWarm transferto CRC toupdate policyinformationCompletedwarmtransfer toGRNSent aSparkeCard!Successfullyde-escalatedcallReached outtoERAC/RMDfor rentalextensionUsed yourState ToolVerifiedcontactinformationon status callHelpedanswer aquestionfor a peerSent emailwith claiminformationon status callShared abestpractice athuddleArrangedValetWalkedthrough howto sign in toeService witha customerArrangedPDR forhail claimArrangedanaccidentscene towReceive apromotersurvey fortNPSCompleted 3way with towyard forvehiclereleaseSet up GRNfor non-drivablevehicleArrangedrental for non-drivablevehicle atFNOLEducatedcustomerabouteService onstatus callName one ofthe awardswe won lastmonth!Customerstates on callthat youmade it easy!Transferredmisroutedcaller to theappropriateextensionSuccessfullyfile anintegrationclaim ortransfer

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set expectations for Express Claim
  2. Warm transfer to CRC to update policy information
  3. Completed warm transfer to GRN
  4. Sent a Spark eCard!
  5. Successfully de-escalated call
  6. Reached out to ERAC/RMD for rental extension
  7. Used your State Tool
  8. Verified contact information on status call
  9. Helped answer a question for a peer
  10. Sent email with claim information on status call
  11. Shared a best practice at huddle
  12. Arranged Valet
  13. Walked through how to sign in to eService with a customer
  14. Arranged PDR for hail claim
  15. Arranged an accident scene tow
  16. Receive a promoter survey for tNPS
  17. Completed 3 way with tow yard for vehicle release
  18. Set up GRN for non-drivable vehicle
  19. Arranged rental for non-drivable vehicle at FNOL
  20. Educated customer about eService on status call
  21. Name one of the awards we won last month!
  22. Customer states on call that you made it easy!
  23. Transferred misrouted caller to the appropriate extension
  24. Successfully file an integration claim or transfer