EducatedcustomerabouteService onstatus callWalkedthrough howto sign in toeService witha customerSent emailwith claiminformationon status callVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNSuccessfullyfile anintegrationclaim ortransferCustomerstates on callthat youmade it easy!Shared abestpractice athuddleArrangedValetReached outtoERAC/RMDfor rentalextensionSet up GRNfor non-drivablevehicleSuccessfullyde-escalatedcallArrangedanaccidentscene towUsed yourState ToolArrangedrental for non-drivablevehicle atFNOLWarm transferto CRC toupdate policyinformationArrangedPDR forhail claimTransferredmisroutedcaller to theappropriateextensionSetexpectationsfor ExpressClaimSent aSparkeCard!Receive apromotersurvey fortNPSName one ofthe awardswe won lastmonth!Helpedanswer aquestionfor a peerEducatedcustomerabouteService onstatus callWalkedthrough howto sign in toeService witha customerSent emailwith claiminformationon status callVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseCompletedwarmtransfer toGRNSuccessfullyfile anintegrationclaim ortransferCustomerstates on callthat youmade it easy!Shared abestpractice athuddleArrangedValetReached outtoERAC/RMDfor rentalextensionSet up GRNfor non-drivablevehicleSuccessfullyde-escalatedcallArrangedanaccidentscene towUsed yourState ToolArrangedrental for non-drivablevehicle atFNOLWarm transferto CRC toupdate policyinformationArrangedPDR forhail claimTransferredmisroutedcaller to theappropriateextensionSetexpectationsfor ExpressClaimSent aSparkeCard!Receive apromotersurvey fortNPSName one ofthe awardswe won lastmonth!Helpedanswer aquestionfor a peer

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated customer about eService on status call
  2. Walked through how to sign in to eService with a customer
  3. Sent email with claim information on status call
  4. Verified contact information on status call
  5. Completed 3 way with tow yard for vehicle release
  6. Completed warm transfer to GRN
  7. Successfully file an integration claim or transfer
  8. Customer states on call that you made it easy!
  9. Shared a best practice at huddle
  10. Arranged Valet
  11. Reached out to ERAC/RMD for rental extension
  12. Set up GRN for non-drivable vehicle
  13. Successfully de-escalated call
  14. Arranged an accident scene tow
  15. Used your State Tool
  16. Arranged rental for non-drivable vehicle at FNOL
  17. Warm transfer to CRC to update policy information
  18. Arranged PDR for hail claim
  19. Transferred misrouted caller to the appropriate extension
  20. Set expectations for Express Claim
  21. Sent a Spark eCard!
  22. Receive a promoter survey for tNPS
  23. Name one of the awards we won last month!
  24. Helped answer a question for a peer