Sent aSparkeCard!Transferredmisroutedcaller to theappropriateextensionSet up GRNfor non-drivablevehicleArrangedanaccidentscene towArrangedPDR forhail claimName one ofthe awardswe won lastmonth!Walkedthrough howto sign in toeService witha customerEducatedcustomerabouteService onstatus callSuccessfullyfile anintegrationclaim ortransferCompletedwarmtransfer toGRNUsed yourState ToolWarm transferto CRC toupdate policyinformationArrangedrental for non-drivablevehicle atFNOLArrangedValetHelpedanswer aquestionfor a peerReceive apromotersurvey fortNPSSent emailwith claiminformationon status callVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseReached outtoERAC/RMDfor rentalextensionSuccessfullyde-escalatedcallSetexpectationsfor ExpressClaimShared abestpractice athuddleCustomerstates on callthat youmade it easy!Sent aSparkeCard!Transferredmisroutedcaller to theappropriateextensionSet up GRNfor non-drivablevehicleArrangedanaccidentscene towArrangedPDR forhail claimName one ofthe awardswe won lastmonth!Walkedthrough howto sign in toeService witha customerEducatedcustomerabouteService onstatus callSuccessfullyfile anintegrationclaim ortransferCompletedwarmtransfer toGRNUsed yourState ToolWarm transferto CRC toupdate policyinformationArrangedrental for non-drivablevehicle atFNOLArrangedValetHelpedanswer aquestionfor a peerReceive apromotersurvey fortNPSSent emailwith claiminformationon status callVerifiedcontactinformationon status callCompleted 3way with towyard forvehiclereleaseReached outtoERAC/RMDfor rentalextensionSuccessfullyde-escalatedcallSetexpectationsfor ExpressClaimShared abestpractice athuddleCustomerstates on callthat youmade it easy!

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a Spark eCard!
  2. Transferred misrouted caller to the appropriate extension
  3. Set up GRN for non-drivable vehicle
  4. Arranged an accident scene tow
  5. Arranged PDR for hail claim
  6. Name one of the awards we won last month!
  7. Walked through how to sign in to eService with a customer
  8. Educated customer about eService on status call
  9. Successfully file an integration claim or transfer
  10. Completed warm transfer to GRN
  11. Used your State Tool
  12. Warm transfer to CRC to update policy information
  13. Arranged rental for non-drivable vehicle at FNOL
  14. Arranged Valet
  15. Helped answer a question for a peer
  16. Receive a promoter survey for tNPS
  17. Sent email with claim information on status call
  18. Verified contact information on status call
  19. Completed 3 way with tow yard for vehicle release
  20. Reached out to ERAC/RMD for rental extension
  21. Successfully de-escalated call
  22. Set expectations for Express Claim
  23. Shared a best practice at huddle
  24. Customer states on call that you made it easy!