Successfullyde-escalatedcallVerifiedcontactinformationon status callCustomerstates on callthat youmade it easy!Shared abestpractice athuddleArrangedValetName one ofthe awardswe won lastmonth!Warm transferto CRC toupdate policyinformationUsed yourState ToolArrangedrental for non-drivablevehicle atFNOLTransferredmisroutedcaller to theappropriateextensionCompletedwarmtransfer toGRNArrangedPDR forhail claimArrangedanaccidentscene towSuccessfullyfile anintegrationclaim ortransferSet up GRNfor non-drivablevehicleSent aSparkeCard!Completed 3way with towyard forvehiclereleaseEducatedcustomerabouteService onstatus callReceive apromotersurvey fortNPSHelpedanswer aquestionfor a peerWalkedthrough howto sign in toeService witha customerReached outtoERAC/RMDfor rentalextensionSent emailwith claiminformationon status callSetexpectationsfor ExpressClaimSuccessfullyde-escalatedcallVerifiedcontactinformationon status callCustomerstates on callthat youmade it easy!Shared abestpractice athuddleArrangedValetName one ofthe awardswe won lastmonth!Warm transferto CRC toupdate policyinformationUsed yourState ToolArrangedrental for non-drivablevehicle atFNOLTransferredmisroutedcaller to theappropriateextensionCompletedwarmtransfer toGRNArrangedPDR forhail claimArrangedanaccidentscene towSuccessfullyfile anintegrationclaim ortransferSet up GRNfor non-drivablevehicleSent aSparkeCard!Completed 3way with towyard forvehiclereleaseEducatedcustomerabouteService onstatus callReceive apromotersurvey fortNPSHelpedanswer aquestionfor a peerWalkedthrough howto sign in toeService witha customerReached outtoERAC/RMDfor rentalextensionSent emailwith claiminformationon status callSetexpectationsfor ExpressClaim

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully de-escalated call
  2. Verified contact information on status call
  3. Customer states on call that you made it easy!
  4. Shared a best practice at huddle
  5. Arranged Valet
  6. Name one of the awards we won last month!
  7. Warm transfer to CRC to update policy information
  8. Used your State Tool
  9. Arranged rental for non-drivable vehicle at FNOL
  10. Transferred misrouted caller to the appropriate extension
  11. Completed warm transfer to GRN
  12. Arranged PDR for hail claim
  13. Arranged an accident scene tow
  14. Successfully file an integration claim or transfer
  15. Set up GRN for non-drivable vehicle
  16. Sent a Spark eCard!
  17. Completed 3 way with tow yard for vehicle release
  18. Educated customer about eService on status call
  19. Receive a promoter survey for tNPS
  20. Helped answer a question for a peer
  21. Walked through how to sign in to eService with a customer
  22. Reached out to ERAC/RMD for rental extension
  23. Sent email with claim information on status call
  24. Set expectations for Express Claim