Helpedanswer aquestionfor a peerCompleted 3way with towyard forvehiclereleaseReached outtoERAC/RMDfor rentalextensionName one ofthe awardswe won lastmonth!Completedwarmtransfer toGRNCustomerstates on callthat youmade it easy!Setexpectationsfor ExpressClaimReceive apromotersurvey fortNPSSent emailwith claiminformationon status callShared abestpractice athuddleSuccessfullyfile anintegrationclaim ortransferSent aSparkeCard!EducatedcustomerabouteService onstatus callSet up GRNfor non-drivablevehicleSuccessfullyde-escalatedcallWarm transferto CRC toupdate policyinformationUsed yourState ToolVerifiedcontactinformationon status callArrangedPDR forhail claimTransferredmisroutedcaller to theappropriateextensionArrangedrental for non-drivablevehicle atFNOLWalkedthrough howto sign in toeService witha customerArrangedanaccidentscene towArrangedValetHelpedanswer aquestionfor a peerCompleted 3way with towyard forvehiclereleaseReached outtoERAC/RMDfor rentalextensionName one ofthe awardswe won lastmonth!Completedwarmtransfer toGRNCustomerstates on callthat youmade it easy!Setexpectationsfor ExpressClaimReceive apromotersurvey fortNPSSent emailwith claiminformationon status callShared abestpractice athuddleSuccessfullyfile anintegrationclaim ortransferSent aSparkeCard!EducatedcustomerabouteService onstatus callSet up GRNfor non-drivablevehicleSuccessfullyde-escalatedcallWarm transferto CRC toupdate policyinformationUsed yourState ToolVerifiedcontactinformationon status callArrangedPDR forhail claimTransferredmisroutedcaller to theappropriateextensionArrangedrental for non-drivablevehicle atFNOLWalkedthrough howto sign in toeService witha customerArrangedanaccidentscene towArrangedValet

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped answer a question for a peer
  2. Completed 3 way with tow yard for vehicle release
  3. Reached out to ERAC/RMD for rental extension
  4. Name one of the awards we won last month!
  5. Completed warm transfer to GRN
  6. Customer states on call that you made it easy!
  7. Set expectations for Express Claim
  8. Receive a promoter survey for tNPS
  9. Sent email with claim information on status call
  10. Shared a best practice at huddle
  11. Successfully file an integration claim or transfer
  12. Sent a Spark eCard!
  13. Educated customer about eService on status call
  14. Set up GRN for non-drivable vehicle
  15. Successfully de-escalated call
  16. Warm transfer to CRC to update policy information
  17. Used your State Tool
  18. Verified contact information on status call
  19. Arranged PDR for hail claim
  20. Transferred misrouted caller to the appropriate extension
  21. Arranged rental for non-drivable vehicle at FNOL
  22. Walked through how to sign in to eService with a customer
  23. Arranged an accident scene tow
  24. Arranged Valet