Verifiedcontactinformationon status callSent emailwith claiminformationon status callArrangedanaccidentscene towArrangedrental for non-drivablevehicle atFNOLSent aSparkeCard!Transferredmisroutedcaller to theappropriateextensionSuccessfullyfile anintegrationclaim ortransferCompletedwarmtransfer toGRNArrangedPDR forhail claimSet up GRNfor non-drivablevehicleName one ofthe awardswe won lastmonth!Setexpectationsfor ExpressClaimCustomerstates on callthat youmade it easy!Walkedthrough howto sign in toeService witha customerEducatedcustomerabouteService onstatus callReached outtoERAC/RMDfor rentalextensionSuccessfullyde-escalatedcallShared abestpractice athuddleWarm transferto CRC toupdate policyinformationUsed yourState ToolArrangedValetReceive apromotersurvey fortNPSHelpedanswer aquestionfor a peerCompleted 3way with towyard forvehiclereleaseVerifiedcontactinformationon status callSent emailwith claiminformationon status callArrangedanaccidentscene towArrangedrental for non-drivablevehicle atFNOLSent aSparkeCard!Transferredmisroutedcaller to theappropriateextensionSuccessfullyfile anintegrationclaim ortransferCompletedwarmtransfer toGRNArrangedPDR forhail claimSet up GRNfor non-drivablevehicleName one ofthe awardswe won lastmonth!Setexpectationsfor ExpressClaimCustomerstates on callthat youmade it easy!Walkedthrough howto sign in toeService witha customerEducatedcustomerabouteService onstatus callReached outtoERAC/RMDfor rentalextensionSuccessfullyde-escalatedcallShared abestpractice athuddleWarm transferto CRC toupdate policyinformationUsed yourState ToolArrangedValetReceive apromotersurvey fortNPSHelpedanswer aquestionfor a peerCompleted 3way with towyard forvehiclerelease

Making it Easy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified contact information on status call
  2. Sent email with claim information on status call
  3. Arranged an accident scene tow
  4. Arranged rental for non-drivable vehicle at FNOL
  5. Sent a Spark eCard!
  6. Transferred misrouted caller to the appropriate extension
  7. Successfully file an integration claim or transfer
  8. Completed warm transfer to GRN
  9. Arranged PDR for hail claim
  10. Set up GRN for non-drivable vehicle
  11. Name one of the awards we won last month!
  12. Set expectations for Express Claim
  13. Customer states on call that you made it easy!
  14. Walked through how to sign in to eService with a customer
  15. Educated customer about eService on status call
  16. Reached out to ERAC/RMD for rental extension
  17. Successfully de-escalated call
  18. Shared a best practice at huddle
  19. Warm transfer to CRC to update policy information
  20. Used your State Tool
  21. Arranged Valet
  22. Receive a promoter survey for tNPS
  23. Helped answer a question for a peer
  24. Completed 3 way with tow yard for vehicle release