This bingo card has a free space and 24 words: Arranged an accident scene tow, Sent email with claim information on status call, Set up GRN for non-drivable vehicle, Helped answer a question for a peer, Arranged PDR for hail claim, Arranged Valet, Customer states on call that you made it easy!, Set expectations for Express Claim, Verified contact information on status call, Receive a promoter survey for tNPS, Successfully de-escalated call, Arranged rental for non-drivable vehicle at FNOL, Transferred misrouted caller to the appropriate extension, Walked through how to sign in to eService with a customer, Successfully file an integration claim or transfer, Educated customer about eService on status call, Reached out to ERAC/RMD for rental extension, Completed warm transfer to GRN, Warm transfer to CRC to update policy information, Shared a best practice at huddle, Sent a Spark eCard!, Used your State Tool, Completed 3 way with tow yard for vehicle release and Name one of the awards we won last month!.
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