DecaidaRepcallingProvideralreadyleft for thedayPt statesit'surgentBillingoffice notavailablePt forgottheir appttimeCalledtriage 3times withno answerPt ishard ofhearingInsurancecompanycallingPt calls at3:50 to gettheir medsthat dayPt saysnursesnamewrongYou repeatyourselfmore than3 timesPt hangsup onyouMore than4 meds torequestrefill forRx needsprior-authPt asks tospeakwith GGonlyPharmacydid notreceivescriptPt givesnameinstead ofDOBCallernot onHIPAAPt has astrongaccentPt gives youtheir DOBinstead ofnamePCP notavailablefor ovPtspeaksSpanishPt wantsto be fit inwith GGPt wants tobe in theSuboxoneprogramDecaidaRepcallingProvideralreadyleft for thedayPt statesit'surgentBillingoffice notavailablePt forgottheir appttimeCalledtriage 3times withno answerPt ishard ofhearingInsurancecompanycallingPt calls at3:50 to gettheir medsthat dayPt saysnursesnamewrongYou repeatyourselfmore than3 timesPt hangsup onyouMore than4 meds torequestrefill forRx needsprior-authPt asks tospeakwith GGonlyPharmacydid notreceivescriptPt givesnameinstead ofDOBCallernot onHIPAAPt has astrongaccentPt gives youtheir DOBinstead ofnamePCP notavailablefor ovPtspeaksSpanishPt wantsto be fit inwith GGPt wants tobe in theSuboxoneprogram

Phone Room Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decaida Rep calling
  2. Provider already left for the day
  3. Pt states it's urgent
  4. Billing office not available
  5. Pt forgot their appt time
  6. Called triage 3 times with no answer
  7. Pt is hard of hearing
  8. Insurance company calling
  9. Pt calls at 3:50 to get their meds that day
  10. Pt says nurses name wrong
  11. You repeat yourself more than 3 times
  12. Pt hangs up on you
  13. More than 4 meds to request refill for
  14. Rx needs prior-auth
  15. Pt asks to speak with GG only
  16. Pharmacy did not receive script
  17. Pt gives name instead of DOB
  18. Caller not on HIPAA
  19. Pt has a strong accent
  20. Pt gives you their DOB instead of name
  21. PCP not available for ov
  22. Pt speaks Spanish
  23. Pt wants to be fit in with GG
  24. Pt wants to be in the Suboxone program