Provided CBUinformation tomed providerandtransferredUtilizedresourcesiniConnectRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelySignedup forOT!Transferredcustomer afterclaim filed toupdate policyinformationErin's favoritecolor is... (hint:it's the color ofour prizebucket)Educatedcustomerabout textalerts andthey acceptedFiled HO andAuto claim forinsured in thesame callEnabled textalerts/requestfor photos onstatus callAdvised3pc to fileclaimonlineEducatedabouteService ona status callQuickly locatedpolicyinformationwhen they didnot have onhandFramed yourcall to setthe FNOL upfor successCompleted3way callwith insuredand tow yardQuickly locatedclaim by usingcustomer'sphonenumber/nameDid not useACW due tothink, talk,type on a callSent aneCheers tomakesomeone'sdayUpdatedcontactinformationon status callEducated acustomer aboutbeing able touse eService toupdateappraisalArrangedPDR forcustomerimpacted byhail in COSuccessfullyconnectedcustomer toCRRSent emailwith claiminformationon status callExceededadherencegoal for theday (96%+)Arranged aSSP inMA/RI toexpediteclaimProvided CBUinformation tomed providerandtransferredUtilizedresourcesiniConnectRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelySignedup forOT!Transferredcustomer afterclaim filed toupdate policyinformationErin's favoritecolor is... (hint:it's the color ofour prizebucket)Educatedcustomerabout textalerts andthey acceptedFiled HO andAuto claim forinsured in thesame callEnabled textalerts/requestfor photos onstatus callAdvised3pc to fileclaimonlineEducatedabouteService ona status callQuickly locatedpolicyinformationwhen they didnot have onhandFramed yourcall to setthe FNOL upfor successCompleted3way callwith insuredand tow yardQuickly locatedclaim by usingcustomer'sphonenumber/nameDid not useACW due tothink, talk,type on a callSent aneCheers tomakesomeone'sdayUpdatedcontactinformationon status callEducated acustomer aboutbeing able touse eService toupdateappraisalArrangedPDR forcustomerimpacted byhail in COSuccessfullyconnectedcustomer toCRRSent emailwith claiminformationon status callExceededadherencegoal for theday (96%+)Arranged aSSP inMA/RI toexpediteclaim

Making the most of your time - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided CBU information to med provider and transferred
  2. Utilized resources in iConnect
  3. Recognized urgent issue on status call for customer and triaged appropriately
  4. Signed up for OT!
  5. Transferred customer after claim filed to update policy information
  6. Erin's favorite color is... (hint: it's the color of our prize bucket)
  7. Educated customer about text alerts and they accepted
  8. Filed HO and Auto claim for insured in the same call
  9. Enabled text alerts/request for photos on status call
  10. Advised 3pc to file claim online
  11. Educated about eService on a status call
  12. Quickly located policy information when they did not have on hand
  13. Framed your call to set the FNOL up for success
  14. Completed 3way call with insured and tow yard
  15. Quickly located claim by using customer's phone number/name
  16. Did not use ACW due to think, talk, type on a call
  17. Sent an eCheers to make someone's day
  18. Updated contact information on status call
  19. Educated a customer about being able to use eService to update appraisal
  20. Arranged PDR for customer impacted by hail in CO
  21. Successfully connected customer to CRR
  22. Sent email with claim information on status call
  23. Exceeded adherence goal for the day (96%+)
  24. Arranged a SSP in MA/RI to expedite claim