Provided CBUinformation tomed providerandtransferredArranged aSSP inMA/RI toexpediteclaimFramed yourcall to setthe FNOL upfor successErin's favoritecolor is... (hint:it's the color ofour prizebucket)Signedup forOT!Advised3pc to fileclaimonlineUpdatedcontactinformationon status callQuickly locatedpolicyinformationwhen they didnot have onhandArrangedPDR forcustomerimpacted byhail in CODid not useACW due tothink, talk,type on a callRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelyExceededadherencegoal for theday (96%+)UtilizedresourcesiniConnectEducatedcustomerabout textalerts andthey acceptedSent emailwith claiminformationon status callCompleted3way callwith insuredand tow yardSent aneCheers tomakesomeone'sdayEducatedabouteService ona status callQuickly locatedclaim by usingcustomer'sphonenumber/nameEnabled textalerts/requestfor photos onstatus callFiled HO andAuto claim forinsured in thesame callEducated acustomer aboutbeing able touse eService toupdateappraisalTransferredcustomer afterclaim filed toupdate policyinformationSuccessfullyconnectedcustomer toCRRProvided CBUinformation tomed providerandtransferredArranged aSSP inMA/RI toexpediteclaimFramed yourcall to setthe FNOL upfor successErin's favoritecolor is... (hint:it's the color ofour prizebucket)Signedup forOT!Advised3pc to fileclaimonlineUpdatedcontactinformationon status callQuickly locatedpolicyinformationwhen they didnot have onhandArrangedPDR forcustomerimpacted byhail in CODid not useACW due tothink, talk,type on a callRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelyExceededadherencegoal for theday (96%+)UtilizedresourcesiniConnectEducatedcustomerabout textalerts andthey acceptedSent emailwith claiminformationon status callCompleted3way callwith insuredand tow yardSent aneCheers tomakesomeone'sdayEducatedabouteService ona status callQuickly locatedclaim by usingcustomer'sphonenumber/nameEnabled textalerts/requestfor photos onstatus callFiled HO andAuto claim forinsured in thesame callEducated acustomer aboutbeing able touse eService toupdateappraisalTransferredcustomer afterclaim filed toupdate policyinformationSuccessfullyconnectedcustomer toCRR

Making the most of your time - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided CBU information to med provider and transferred
  2. Arranged a SSP in MA/RI to expedite claim
  3. Framed your call to set the FNOL up for success
  4. Erin's favorite color is... (hint: it's the color of our prize bucket)
  5. Signed up for OT!
  6. Advised 3pc to file claim online
  7. Updated contact information on status call
  8. Quickly located policy information when they did not have on hand
  9. Arranged PDR for customer impacted by hail in CO
  10. Did not use ACW due to think, talk, type on a call
  11. Recognized urgent issue on status call for customer and triaged appropriately
  12. Exceeded adherence goal for the day (96%+)
  13. Utilized resources in iConnect
  14. Educated customer about text alerts and they accepted
  15. Sent email with claim information on status call
  16. Completed 3way call with insured and tow yard
  17. Sent an eCheers to make someone's day
  18. Educated about eService on a status call
  19. Quickly located claim by using customer's phone number/name
  20. Enabled text alerts/request for photos on status call
  21. Filed HO and Auto claim for insured in the same call
  22. Educated a customer about being able to use eService to update appraisal
  23. Transferred customer after claim filed to update policy information
  24. Successfully connected customer to CRR