Advised3pc to fileclaimonlineUtilizedresourcesiniConnectSuccessfullyconnectedcustomer toCRRArranged aSSP inMA/RI toexpediteclaimFramed yourcall to setthe FNOL upfor successExceededadherencegoal for theday (96%+)Educated acustomer aboutbeing able touse eService toupdateappraisalEducatedcustomerabout textalerts andthey acceptedQuickly locatedpolicyinformationwhen they didnot have onhandSent emailwith claiminformationon status callEnabled textalerts/requestfor photos onstatus callRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelyQuickly locatedclaim by usingcustomer'sphonenumber/nameArrangedPDR forcustomerimpacted byhail in COProvided CBUinformation tomed providerandtransferredSent aneCheers tomakesomeone'sdayUpdatedcontactinformationon status callTransferredcustomer afterclaim filed toupdate policyinformationErin's favoritecolor is... (hint:it's the color ofour prizebucket)Did not useACW due tothink, talk,type on a callSignedup forOT!EducatedabouteService ona status callCompleted3way callwith insuredand tow yardFiled HO andAuto claim forinsured in thesame callAdvised3pc to fileclaimonlineUtilizedresourcesiniConnectSuccessfullyconnectedcustomer toCRRArranged aSSP inMA/RI toexpediteclaimFramed yourcall to setthe FNOL upfor successExceededadherencegoal for theday (96%+)Educated acustomer aboutbeing able touse eService toupdateappraisalEducatedcustomerabout textalerts andthey acceptedQuickly locatedpolicyinformationwhen they didnot have onhandSent emailwith claiminformationon status callEnabled textalerts/requestfor photos onstatus callRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelyQuickly locatedclaim by usingcustomer'sphonenumber/nameArrangedPDR forcustomerimpacted byhail in COProvided CBUinformation tomed providerandtransferredSent aneCheers tomakesomeone'sdayUpdatedcontactinformationon status callTransferredcustomer afterclaim filed toupdate policyinformationErin's favoritecolor is... (hint:it's the color ofour prizebucket)Did not useACW due tothink, talk,type on a callSignedup forOT!EducatedabouteService ona status callCompleted3way callwith insuredand tow yardFiled HO andAuto claim forinsured in thesame call

Making the most of your time - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised 3pc to file claim online
  2. Utilized resources in iConnect
  3. Successfully connected customer to CRR
  4. Arranged a SSP in MA/RI to expedite claim
  5. Framed your call to set the FNOL up for success
  6. Exceeded adherence goal for the day (96%+)
  7. Educated a customer about being able to use eService to update appraisal
  8. Educated customer about text alerts and they accepted
  9. Quickly located policy information when they did not have on hand
  10. Sent email with claim information on status call
  11. Enabled text alerts/request for photos on status call
  12. Recognized urgent issue on status call for customer and triaged appropriately
  13. Quickly located claim by using customer's phone number/name
  14. Arranged PDR for customer impacted by hail in CO
  15. Provided CBU information to med provider and transferred
  16. Sent an eCheers to make someone's day
  17. Updated contact information on status call
  18. Transferred customer after claim filed to update policy information
  19. Erin's favorite color is... (hint: it's the color of our prize bucket)
  20. Did not use ACW due to think, talk, type on a call
  21. Signed up for OT!
  22. Educated about eService on a status call
  23. Completed 3way call with insured and tow yard
  24. Filed HO and Auto claim for insured in the same call