(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did not use ACW due to think, talk, type on a call
Recognized urgent issue on status call for customer and triaged appropriately
Advised 3pc to file claim online
Enabled text alerts/request for photos on status call
Utilized resources in iConnect
Arranged a SSP in MA/RI to expedite claim
Signed up for OT!
Completed 3way call with insured and tow yard
Framed your call to set the FNOL up for success
Erin's favorite color is... (hint: it's the color of our prize bucket)
Updated contact information on status call
Sent an eCheers to make someone's day
Educated about eService on a status call
Quickly located policy information when they did not have on hand
Successfully connected customer to CRR
Educated customer about text alerts and they accepted
Arranged PDR for customer impacted by hail in CO
Filed HO and Auto claim for insured in the same call
Exceeded adherence goal for the day (96%+)
Quickly located claim by using customer's phone number/name
Transferred customer after claim filed to update policy information
Sent email with claim information on status call
Educated a customer about being able to use eService to update appraisal
Provided CBU information to med provider and transferred
