Updatedcontactinformationon status callSent aneCheers tomakesomeone'sdaySuccessfullyconnectedcustomer toCRRArranged aSSP inMA/RI toexpediteclaimProvided CBUinformation tomed providerandtransferredRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelyUtilizedresourcesiniConnectFramed yourcall to setthe FNOL upfor successSignedup forOT!Sent emailwith claiminformationon status callQuickly locatedclaim by usingcustomer'sphonenumber/nameDid not useACW due tothink, talk,type on a callEducatedcustomerabout textalerts andthey acceptedTransferredcustomer afterclaim filed toupdate policyinformationErin's favoritecolor is... (hint:it's the color ofour prizebucket)Completed3way callwith insuredand tow yardExceededadherencegoal for theday (96%+)Educated acustomer aboutbeing able touse eService toupdateappraisalAdvised3pc to fileclaimonlineQuickly locatedpolicyinformationwhen they didnot have onhandFiled HO andAuto claim forinsured in thesame callEducatedabouteService ona status callEnabled textalerts/requestfor photos onstatus callArrangedPDR forcustomerimpacted byhail in COUpdatedcontactinformationon status callSent aneCheers tomakesomeone'sdaySuccessfullyconnectedcustomer toCRRArranged aSSP inMA/RI toexpediteclaimProvided CBUinformation tomed providerandtransferredRecognizedurgent issue onstatus call forcustomer andtriagedappropriatelyUtilizedresourcesiniConnectFramed yourcall to setthe FNOL upfor successSignedup forOT!Sent emailwith claiminformationon status callQuickly locatedclaim by usingcustomer'sphonenumber/nameDid not useACW due tothink, talk,type on a callEducatedcustomerabout textalerts andthey acceptedTransferredcustomer afterclaim filed toupdate policyinformationErin's favoritecolor is... (hint:it's the color ofour prizebucket)Completed3way callwith insuredand tow yardExceededadherencegoal for theday (96%+)Educated acustomer aboutbeing able touse eService toupdateappraisalAdvised3pc to fileclaimonlineQuickly locatedpolicyinformationwhen they didnot have onhandFiled HO andAuto claim forinsured in thesame callEducatedabouteService ona status callEnabled textalerts/requestfor photos onstatus callArrangedPDR forcustomerimpacted byhail in CO

Making the most of your time - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Updated contact information on status call
  2. Sent an eCheers to make someone's day
  3. Successfully connected customer to CRR
  4. Arranged a SSP in MA/RI to expedite claim
  5. Provided CBU information to med provider and transferred
  6. Recognized urgent issue on status call for customer and triaged appropriately
  7. Utilized resources in iConnect
  8. Framed your call to set the FNOL up for success
  9. Signed up for OT!
  10. Sent email with claim information on status call
  11. Quickly located claim by using customer's phone number/name
  12. Did not use ACW due to think, talk, type on a call
  13. Educated customer about text alerts and they accepted
  14. Transferred customer after claim filed to update policy information
  15. Erin's favorite color is... (hint: it's the color of our prize bucket)
  16. Completed 3way call with insured and tow yard
  17. Exceeded adherence goal for the day (96%+)
  18. Educated a customer about being able to use eService to update appraisal
  19. Advised 3pc to file claim online
  20. Quickly located policy information when they did not have on hand
  21. Filed HO and Auto claim for insured in the same call
  22. Educated about eService on a status call
  23. Enabled text alerts/request for photos on status call
  24. Arranged PDR for customer impacted by hail in CO