(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Educated a customer about being able to use eService to update appraisal
Completed 3way call with insured and tow yard
Recognized urgent issue on status call for customer and triaged appropriately
Did not use ACW due to think, talk, type on a call
Sent an eCheers to make someone's day
Arranged a SSP in MA/RI to expedite claim
Educated customer about text alerts and they accepted
Sent email with claim information on status call
Quickly located policy information when they did not have on hand
Filed HO and Auto claim for insured in the same call
Successfully connected customer to CRR
Updated contact information on status call
Exceeded adherence goal for the day (96%+)
Signed up for OT!
Advised 3pc to file claim online
Framed your call to set the FNOL up for success
Quickly located claim by using customer's phone number/name
Enabled text alerts/request for photos on status call
Utilized resources in iConnect
Transferred customer after claim filed to update policy information
Erin's favorite color is... (hint: it's the color of our prize bucket)
Educated about eService on a status call
Provided CBU information to med provider and transferred
