(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Arranged a SSP in MA/RI to expedite claim
Educated customer about text alerts and they accepted
Framed your call to set the FNOL up for success
Educated a customer about being able to use eService to update appraisal
Exceeded adherence goal for the day (96%+)
Updated contact information on status call
Completed 3way call with insured and tow yard
Sent an eCheers to make someone's day
Utilized resources in iConnect
Did not use ACW due to think, talk, type on a call
Advised 3pc to file claim online
Transferred customer after claim filed to update policy information
Provided CBU information to med provider and transferred
Sent email with claim information on status call
Successfully connected customer to CRR
Signed up for OT!
Enabled text alerts/request for photos on status call
Filed HO and Auto claim for insured in the same call
Quickly located policy information when they did not have on hand
Arranged PDR for customer impacted by hail in CO
Erin's favorite color is... (hint: it's the color of our prize bucket)
Educated about eService on a status call
Recognized urgent issue on status call for customer and triaged appropriately
Quickly located claim by using customer's phone number/name
