This bingo card has a free space and 24 words: Framed your call to set the FNOL up for success, Utilized resources in iConnect, Exceeded adherence goal for the day (96%+), Advised 3pc to file claim online, Arranged PDR for customer impacted by hail in CO, Educated about eService on a status call, Arranged a SSP in MA/RI to expedite claim, Quickly located claim by using customer's phone number/name, Educated a customer about being able to use eService to update appraisal, Filed HO and Auto claim for insured in the same call, Successfully connected customer to CRR, Completed 3way call with insured and tow yard, Provided CBU information to med provider and transferred, Erin's favorite color is... (hint: it's the color of our prize bucket), Quickly located policy information when they did not have on hand, Educated customer about text alerts and they accepted, Transferred customer after claim filed to update policy information, Sent email with claim information on status call, Enabled text alerts/request for photos on status call, Updated contact information on status call, Recognized urgent issue on status call for customer and triaged appropriately, Signed up for OT!, Did not use ACW due to think, talk, type on a call and Sent an eCheers to make someone's day.
Making it Easy | We Make Things Easy | Team Hoeltke Claims BINGO | Do Great Work | RB SK 0000 BINGO
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