CloseEndedQuestionaskedUse of"buckets" toeducate ondelinquencyPromoterCallReason fordelinquencyis UENeutralCallDriverCustomerAgentprovided adigital-plugOpenEndedQuestionaskedUse ofexplainingbenefitsSplit CUREamountdue by nextDue DateUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsAgentdisplayedActiveListeningRe-positionthe "NO"for thecustomerExpressiveCustomerSTPP offerexplainedto thecustomerAmiableCustomerBridgingStatementAnalyticCustomerEducate thecustomerregardingthe SOACURECalculator2-3 monthplanUse ofPersonalTestimonyCustomerrequired /qualifiedfor transferCloseEndedQuestionaskedUse of"buckets" toeducate ondelinquencyPromoterCallReason fordelinquencyis UENeutralCallDriverCustomerAgentprovided adigital-plugOpenEndedQuestionaskedUse ofexplainingbenefitsSplit CUREamountdue by nextDue DateUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsAgentdisplayedActiveListeningRe-positionthe "NO"for thecustomerExpressiveCustomerSTPP offerexplainedto thecustomerAmiableCustomerBridgingStatementAnalyticCustomerEducate thecustomerregardingthe SOACURECalculator2-3 monthplanUse ofPersonalTestimonyCustomerrequired /qualifiedfor transfer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close Ended Question asked
  2. Use of "buckets" to educate on delinquency
  3. Promoter Call
  4. Reason for delinquency is UE
  5. Neutral Call
  6. Driver Customer
  7. Agent provided a digital-plug
  8. Open Ended Question asked
  9. Use of explaining benefits
  10. Split CURE amount due by next Due Date
  11. Unrestriction offered to the customer
  12. Reason for delinquency is "SAQ"
  13. Agent provided more than 3 options
  14. Agent displayed Active Listening
  15. Re-position the "NO" for the customer
  16. Expressive Customer
  17. STPP offer explained to the customer
  18. Amiable Customer
  19. Bridging Statement
  20. Analytic Customer
  21. Educate the customer regarding the SOA
  22. CURE Calculator 2-3 month plan
  23. Use of Personal Testimony
  24. Customer required / qualified for transfer