BridgingStatementSTPP offerexplainedto thecustomerAgentprovided adigital-plugSplit CUREamountdue by nextDue DateCloseEndedQuestionaskedPromoterCallReason fordelinquencyis "SAQ"NeutralCallCURECalculator2-3 monthplanOpenEndedQuestionaskedDriverCustomerReason fordelinquencyis UEEducate thecustomerregardingthe SOARe-positionthe "NO"for thecustomerAgentprovidedmore than3 optionsAnalyticCustomerUse ofPersonalTestimonyAgentdisplayedActiveListeningAmiableCustomerExpressiveCustomerCustomerrequired /qualifiedfor transferUse ofexplainingbenefitsUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquencyBridgingStatementSTPP offerexplainedto thecustomerAgentprovided adigital-plugSplit CUREamountdue by nextDue DateCloseEndedQuestionaskedPromoterCallReason fordelinquencyis "SAQ"NeutralCallCURECalculator2-3 monthplanOpenEndedQuestionaskedDriverCustomerReason fordelinquencyis UEEducate thecustomerregardingthe SOARe-positionthe "NO"for thecustomerAgentprovidedmore than3 optionsAnalyticCustomerUse ofPersonalTestimonyAgentdisplayedActiveListeningAmiableCustomerExpressiveCustomerCustomerrequired /qualifiedfor transferUse ofexplainingbenefitsUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquency

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bridging Statement
  2. STPP offer explained to the customer
  3. Agent provided a digital-plug
  4. Split CURE amount due by next Due Date
  5. Close Ended Question asked
  6. Promoter Call
  7. Reason for delinquency is "SAQ"
  8. Neutral Call
  9. CURE Calculator 2-3 month plan
  10. Open Ended Question asked
  11. Driver Customer
  12. Reason for delinquency is UE
  13. Educate the customer regarding the SOA
  14. Re-position the "NO" for the customer
  15. Agent provided more than 3 options
  16. Analytic Customer
  17. Use of Personal Testimony
  18. Agent displayed Active Listening
  19. Amiable Customer
  20. Expressive Customer
  21. Customer required / qualified for transfer
  22. Use of explaining benefits
  23. Unrestriction offered to the customer
  24. Use of "buckets" to educate on delinquency