Amiable Customer Split CURE amount due by next Due Date Bridging Statement Customer required / qualified for transfer Re-position the "NO" for the customer Unrestriction offered to the customer Driver Customer Promoter Call CURE Calculator 2-3 month plan Use of explaining benefits Agent provided more than 3 options Analytic Customer Agent displayed Active Listening Expressive Customer Use of "buckets" to educate on delinquency Educate the customer regarding the SOA Use of Personal Testimony Close Ended Question asked STPP offer explained to the customer Agent provided a digital- plug Reason for delinquency is UE Neutral Call Reason for delinquency is "SAQ" Open Ended Question asked Amiable Customer Split CURE amount due by next Due Date Bridging Statement Customer required / qualified for transfer Re-position the "NO" for the customer Unrestriction offered to the customer Driver Customer Promoter Call CURE Calculator 2-3 month plan Use of explaining benefits Agent provided more than 3 options Analytic Customer Agent displayed Active Listening Expressive Customer Use of "buckets" to educate on delinquency Educate the customer regarding the SOA Use of Personal Testimony Close Ended Question asked STPP offer explained to the customer Agent provided a digital- plug Reason for delinquency is UE Neutral Call Reason for delinquency is "SAQ" Open Ended Question asked
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Amiable Customer
Split CURE amount due by next Due Date
Bridging Statement
Customer required / qualified for transfer
Re-position the "NO" for the customer
Unrestriction offered to the customer
Driver Customer
Promoter Call
CURE Calculator 2-3 month plan
Use of explaining benefits
Agent provided more than 3 options
Analytic Customer
Agent displayed Active Listening
Expressive Customer
Use of "buckets" to educate on delinquency
Educate the customer regarding the SOA
Use of Personal Testimony
Close Ended Question asked
STPP offer explained to the customer
Agent provided a digital-plug
Reason for delinquency is UE
Neutral Call
Reason for delinquency is "SAQ"
Open Ended Question asked