Agentprovided adigital-plugReason fordelinquencyis UERe-positionthe "NO"for thecustomerDriverCustomerNeutralCallCURECalculator2-3 monthplanAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencyUse ofexplainingbenefitsSTPP offerexplainedto thecustomerAnalyticCustomerOpenEndedQuestionaskedSplit CUREamountdue by nextDue DateReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsUse ofPersonalTestimonyUnrestrictionoffered tothecustomerEducate thecustomerregardingthe SOAAmiableCustomerPromoterCallBridgingStatementExpressiveCustomerCustomerrequired /qualifiedfor transferCloseEndedQuestionaskedAgentprovided adigital-plugReason fordelinquencyis UERe-positionthe "NO"for thecustomerDriverCustomerNeutralCallCURECalculator2-3 monthplanAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencyUse ofexplainingbenefitsSTPP offerexplainedto thecustomerAnalyticCustomerOpenEndedQuestionaskedSplit CUREamountdue by nextDue DateReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsUse ofPersonalTestimonyUnrestrictionoffered tothecustomerEducate thecustomerregardingthe SOAAmiableCustomerPromoterCallBridgingStatementExpressiveCustomerCustomerrequired /qualifiedfor transferCloseEndedQuestionasked

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent provided a digital-plug
  2. Reason for delinquency is UE
  3. Re-position the "NO" for the customer
  4. Driver Customer
  5. Neutral Call
  6. CURE Calculator 2-3 month plan
  7. Agent displayed Active Listening
  8. Use of "buckets" to educate on delinquency
  9. Use of explaining benefits
  10. STPP offer explained to the customer
  11. Analytic Customer
  12. Open Ended Question asked
  13. Split CURE amount due by next Due Date
  14. Reason for delinquency is "SAQ"
  15. Agent provided more than 3 options
  16. Use of Personal Testimony
  17. Unrestriction offered to the customer
  18. Educate the customer regarding the SOA
  19. Amiable Customer
  20. Promoter Call
  21. Bridging Statement
  22. Expressive Customer
  23. Customer required / qualified for transfer
  24. Close Ended Question asked