Reason fordelinquencyis "SAQ"BridgingStatementAnalyticCustomerUse of"buckets" toeducate ondelinquencyNeutralCallCloseEndedQuestionaskedUse ofPersonalTestimonySplit CUREamountdue by nextDue DateReason fordelinquencyis UESTPP offerexplainedto thecustomerDriverCustomerUnrestrictionoffered tothecustomerOpenEndedQuestionaskedPromoterCallCURECalculator2-3 monthplanExpressiveCustomerAgentprovided adigital-plugAmiableCustomerAgentprovidedmore than3 optionsRe-positionthe "NO"for thecustomerEducate thecustomerregardingthe SOACustomerrequired /qualifiedfor transferUse ofexplainingbenefitsAgentdisplayedActiveListeningReason fordelinquencyis "SAQ"BridgingStatementAnalyticCustomerUse of"buckets" toeducate ondelinquencyNeutralCallCloseEndedQuestionaskedUse ofPersonalTestimonySplit CUREamountdue by nextDue DateReason fordelinquencyis UESTPP offerexplainedto thecustomerDriverCustomerUnrestrictionoffered tothecustomerOpenEndedQuestionaskedPromoterCallCURECalculator2-3 monthplanExpressiveCustomerAgentprovided adigital-plugAmiableCustomerAgentprovidedmore than3 optionsRe-positionthe "NO"for thecustomerEducate thecustomerregardingthe SOACustomerrequired /qualifiedfor transferUse ofexplainingbenefitsAgentdisplayedActiveListening

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Reason for delinquency is "SAQ"
  2. Bridging Statement
  3. Analytic Customer
  4. Use of "buckets" to educate on delinquency
  5. Neutral Call
  6. Close Ended Question asked
  7. Use of Personal Testimony
  8. Split CURE amount due by next Due Date
  9. Reason for delinquency is UE
  10. STPP offer explained to the customer
  11. Driver Customer
  12. Unrestriction offered to the customer
  13. Open Ended Question asked
  14. Promoter Call
  15. CURE Calculator 2-3 month plan
  16. Expressive Customer
  17. Agent provided a digital-plug
  18. Amiable Customer
  19. Agent provided more than 3 options
  20. Re-position the "NO" for the customer
  21. Educate the customer regarding the SOA
  22. Customer required / qualified for transfer
  23. Use of explaining benefits
  24. Agent displayed Active Listening