Customerrequired /qualifiedfor transferUse of"buckets" toeducate ondelinquencyUse ofPersonalTestimonyReason fordelinquencyis UECURECalculator2-3 monthplanAnalyticCustomerOpenEndedQuestionaskedAmiableCustomerRe-positionthe "NO"for thecustomerPromoterCallDriverCustomerCloseEndedQuestionaskedUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"ExpressiveCustomerSplit CUREamountdue by nextDue DateBridgingStatementAgentprovidedmore than3 optionsEducate thecustomerregardingthe SOAAgentdisplayedActiveListeningSTPP offerexplainedto thecustomerAgentprovided adigital-plugNeutralCallUse ofexplainingbenefitsCustomerrequired /qualifiedfor transferUse of"buckets" toeducate ondelinquencyUse ofPersonalTestimonyReason fordelinquencyis UECURECalculator2-3 monthplanAnalyticCustomerOpenEndedQuestionaskedAmiableCustomerRe-positionthe "NO"for thecustomerPromoterCallDriverCustomerCloseEndedQuestionaskedUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"ExpressiveCustomerSplit CUREamountdue by nextDue DateBridgingStatementAgentprovidedmore than3 optionsEducate thecustomerregardingthe SOAAgentdisplayedActiveListeningSTPP offerexplainedto thecustomerAgentprovided adigital-plugNeutralCallUse ofexplainingbenefits

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer required / qualified for transfer
  2. Use of "buckets" to educate on delinquency
  3. Use of Personal Testimony
  4. Reason for delinquency is UE
  5. CURE Calculator 2-3 month plan
  6. Analytic Customer
  7. Open Ended Question asked
  8. Amiable Customer
  9. Re-position the "NO" for the customer
  10. Promoter Call
  11. Driver Customer
  12. Close Ended Question asked
  13. Unrestriction offered to the customer
  14. Reason for delinquency is "SAQ"
  15. Expressive Customer
  16. Split CURE amount due by next Due Date
  17. Bridging Statement
  18. Agent provided more than 3 options
  19. Educate the customer regarding the SOA
  20. Agent displayed Active Listening
  21. STPP offer explained to the customer
  22. Agent provided a digital-plug
  23. Neutral Call
  24. Use of explaining benefits