AmiableCustomerSplit CUREamountdue by nextDue DateBridgingStatementCustomerrequired /qualifiedfor transferRe-positionthe "NO"for thecustomerUnrestrictionoffered tothecustomerDriverCustomerPromoterCallCURECalculator2-3 monthplanUse ofexplainingbenefitsAgentprovidedmore than3 optionsAnalyticCustomerAgentdisplayedActiveListeningExpressiveCustomerUse of"buckets" toeducate ondelinquencyEducate thecustomerregardingthe SOAUse ofPersonalTestimonyCloseEndedQuestionaskedSTPP offerexplainedto thecustomerAgentprovided adigital-plugReason fordelinquencyis UENeutralCallReason fordelinquencyis "SAQ"OpenEndedQuestionaskedAmiableCustomerSplit CUREamountdue by nextDue DateBridgingStatementCustomerrequired /qualifiedfor transferRe-positionthe "NO"for thecustomerUnrestrictionoffered tothecustomerDriverCustomerPromoterCallCURECalculator2-3 monthplanUse ofexplainingbenefitsAgentprovidedmore than3 optionsAnalyticCustomerAgentdisplayedActiveListeningExpressiveCustomerUse of"buckets" toeducate ondelinquencyEducate thecustomerregardingthe SOAUse ofPersonalTestimonyCloseEndedQuestionaskedSTPP offerexplainedto thecustomerAgentprovided adigital-plugReason fordelinquencyis UENeutralCallReason fordelinquencyis "SAQ"OpenEndedQuestionasked

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Amiable Customer
  2. Split CURE amount due by next Due Date
  3. Bridging Statement
  4. Customer required / qualified for transfer
  5. Re-position the "NO" for the customer
  6. Unrestriction offered to the customer
  7. Driver Customer
  8. Promoter Call
  9. CURE Calculator 2-3 month plan
  10. Use of explaining benefits
  11. Agent provided more than 3 options
  12. Analytic Customer
  13. Agent displayed Active Listening
  14. Expressive Customer
  15. Use of "buckets" to educate on delinquency
  16. Educate the customer regarding the SOA
  17. Use of Personal Testimony
  18. Close Ended Question asked
  19. STPP offer explained to the customer
  20. Agent provided a digital-plug
  21. Reason for delinquency is UE
  22. Neutral Call
  23. Reason for delinquency is "SAQ"
  24. Open Ended Question asked