DriverCustomerUse of"buckets" toeducate ondelinquencyBridgingStatementSplit CUREamountdue by nextDue DateExpressiveCustomerRe-positionthe "NO"for thecustomerCustomerrequired /qualifiedfor transferAmiableCustomerReason fordelinquencyis "SAQ"AnalyticCustomerUnrestrictionoffered tothecustomerOpenEndedQuestionaskedPromoterCallUse ofPersonalTestimonyReason fordelinquencyis UESTPP offerexplainedto thecustomerEducate thecustomerregardingthe SOAUse ofexplainingbenefitsAgentprovidedmore than3 optionsNeutralCallCURECalculator2-3 monthplanCloseEndedQuestionaskedAgentprovided adigital-plugAgentdisplayedActiveListeningDriverCustomerUse of"buckets" toeducate ondelinquencyBridgingStatementSplit CUREamountdue by nextDue DateExpressiveCustomerRe-positionthe "NO"for thecustomerCustomerrequired /qualifiedfor transferAmiableCustomerReason fordelinquencyis "SAQ"AnalyticCustomerUnrestrictionoffered tothecustomerOpenEndedQuestionaskedPromoterCallUse ofPersonalTestimonyReason fordelinquencyis UESTPP offerexplainedto thecustomerEducate thecustomerregardingthe SOAUse ofexplainingbenefitsAgentprovidedmore than3 optionsNeutralCallCURECalculator2-3 monthplanCloseEndedQuestionaskedAgentprovided adigital-plugAgentdisplayedActiveListening

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Driver Customer
  2. Use of "buckets" to educate on delinquency
  3. Bridging Statement
  4. Split CURE amount due by next Due Date
  5. Expressive Customer
  6. Re-position the "NO" for the customer
  7. Customer required / qualified for transfer
  8. Amiable Customer
  9. Reason for delinquency is "SAQ"
  10. Analytic Customer
  11. Unrestriction offered to the customer
  12. Open Ended Question asked
  13. Promoter Call
  14. Use of Personal Testimony
  15. Reason for delinquency is UE
  16. STPP offer explained to the customer
  17. Educate the customer regarding the SOA
  18. Use of explaining benefits
  19. Agent provided more than 3 options
  20. Neutral Call
  21. CURE Calculator 2-3 month plan
  22. Close Ended Question asked
  23. Agent provided a digital-plug
  24. Agent displayed Active Listening