Reason fordelinquencyis UEDriverCustomerSplit CUREamountdue by nextDue DateCloseEndedQuestionaskedAnalyticCustomerCustomerrequired /qualifiedfor transferCURECalculator2-3 monthplanNeutralCallUnrestrictionoffered tothecustomerRe-positionthe "NO"for thecustomerAgentprovided adigital-plugExpressiveCustomerBridgingStatementAgentprovidedmore than3 optionsUse ofPersonalTestimonyAmiableCustomerReason fordelinquencyis "SAQ"OpenEndedQuestionaskedEducate thecustomerregardingthe SOAUse of"buckets" toeducate ondelinquencyPromoterCallSTPP offerexplainedto thecustomerAgentdisplayedActiveListeningUse ofexplainingbenefitsReason fordelinquencyis UEDriverCustomerSplit CUREamountdue by nextDue DateCloseEndedQuestionaskedAnalyticCustomerCustomerrequired /qualifiedfor transferCURECalculator2-3 monthplanNeutralCallUnrestrictionoffered tothecustomerRe-positionthe "NO"for thecustomerAgentprovided adigital-plugExpressiveCustomerBridgingStatementAgentprovidedmore than3 optionsUse ofPersonalTestimonyAmiableCustomerReason fordelinquencyis "SAQ"OpenEndedQuestionaskedEducate thecustomerregardingthe SOAUse of"buckets" toeducate ondelinquencyPromoterCallSTPP offerexplainedto thecustomerAgentdisplayedActiveListeningUse ofexplainingbenefits

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reason for delinquency is UE
  2. Driver Customer
  3. Split CURE amount due by next Due Date
  4. Close Ended Question asked
  5. Analytic Customer
  6. Customer required / qualified for transfer
  7. CURE Calculator 2-3 month plan
  8. Neutral Call
  9. Unrestriction offered to the customer
  10. Re-position the "NO" for the customer
  11. Agent provided a digital-plug
  12. Expressive Customer
  13. Bridging Statement
  14. Agent provided more than 3 options
  15. Use of Personal Testimony
  16. Amiable Customer
  17. Reason for delinquency is "SAQ"
  18. Open Ended Question asked
  19. Educate the customer regarding the SOA
  20. Use of "buckets" to educate on delinquency
  21. Promoter Call
  22. STPP offer explained to the customer
  23. Agent displayed Active Listening
  24. Use of explaining benefits