NeutralCallAgentdisplayedActiveListeningExpressiveCustomerReason fordelinquencyis "SAQ"Use of"buckets" toeducate ondelinquencyUnrestrictionoffered tothecustomerRe-positionthe "NO"for thecustomerAgentprovided adigital-plugCURECalculator2-3 monthplanCloseEndedQuestionaskedAgentprovidedmore than3 optionsBridgingStatementCustomerrequired /qualifiedfor transferUse ofPersonalTestimonyEducate thecustomerregardingthe SOAAnalyticCustomerSplit CUREamountdue by nextDue DateDriverCustomerSTPP offerexplainedto thecustomerAmiableCustomerReason fordelinquencyis UEOpenEndedQuestionaskedPromoterCallUse ofexplainingbenefitsNeutralCallAgentdisplayedActiveListeningExpressiveCustomerReason fordelinquencyis "SAQ"Use of"buckets" toeducate ondelinquencyUnrestrictionoffered tothecustomerRe-positionthe "NO"for thecustomerAgentprovided adigital-plugCURECalculator2-3 monthplanCloseEndedQuestionaskedAgentprovidedmore than3 optionsBridgingStatementCustomerrequired /qualifiedfor transferUse ofPersonalTestimonyEducate thecustomerregardingthe SOAAnalyticCustomerSplit CUREamountdue by nextDue DateDriverCustomerSTPP offerexplainedto thecustomerAmiableCustomerReason fordelinquencyis UEOpenEndedQuestionaskedPromoterCallUse ofexplainingbenefits

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Neutral Call
  2. Agent displayed Active Listening
  3. Expressive Customer
  4. Reason for delinquency is "SAQ"
  5. Use of "buckets" to educate on delinquency
  6. Unrestriction offered to the customer
  7. Re-position the "NO" for the customer
  8. Agent provided a digital-plug
  9. CURE Calculator 2-3 month plan
  10. Close Ended Question asked
  11. Agent provided more than 3 options
  12. Bridging Statement
  13. Customer required / qualified for transfer
  14. Use of Personal Testimony
  15. Educate the customer regarding the SOA
  16. Analytic Customer
  17. Split CURE amount due by next Due Date
  18. Driver Customer
  19. STPP offer explained to the customer
  20. Amiable Customer
  21. Reason for delinquency is UE
  22. Open Ended Question asked
  23. Promoter Call
  24. Use of explaining benefits