ExpressiveCustomerUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerDriverCustomerCustomerrequired /qualifiedfor transferBridgingStatementAnalyticCustomerReason fordelinquencyis "SAQ"Reason fordelinquencyis UECloseEndedQuestionaskedNeutralCallAgentprovided adigital-plugUse ofPersonalTestimonyAgentprovidedmore than3 optionsSplit CUREamountdue by nextDue DateUse ofexplainingbenefitsCURECalculator2-3 monthplanOpenEndedQuestionaskedRe-positionthe "NO"for thecustomerAgentdisplayedActiveListeningEducate thecustomerregardingthe SOAAmiableCustomerPromoterCallExpressiveCustomerUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerDriverCustomerCustomerrequired /qualifiedfor transferBridgingStatementAnalyticCustomerReason fordelinquencyis "SAQ"Reason fordelinquencyis UECloseEndedQuestionaskedNeutralCallAgentprovided adigital-plugUse ofPersonalTestimonyAgentprovidedmore than3 optionsSplit CUREamountdue by nextDue DateUse ofexplainingbenefitsCURECalculator2-3 monthplanOpenEndedQuestionaskedRe-positionthe "NO"for thecustomerAgentdisplayedActiveListeningEducate thecustomerregardingthe SOAAmiableCustomerPromoterCall

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expressive Customer
  2. Unrestriction offered to the customer
  3. Use of "buckets" to educate on delinquency
  4. STPP offer explained to the customer
  5. Driver Customer
  6. Customer required / qualified for transfer
  7. Bridging Statement
  8. Analytic Customer
  9. Reason for delinquency is "SAQ"
  10. Reason for delinquency is UE
  11. Close Ended Question asked
  12. Neutral Call
  13. Agent provided a digital-plug
  14. Use of Personal Testimony
  15. Agent provided more than 3 options
  16. Split CURE amount due by next Due Date
  17. Use of explaining benefits
  18. CURE Calculator 2-3 month plan
  19. Open Ended Question asked
  20. Re-position the "NO" for the customer
  21. Agent displayed Active Listening
  22. Educate the customer regarding the SOA
  23. Amiable Customer
  24. Promoter Call