ExpressiveCustomerAgentdisplayedActiveListeningPromoterCallAnalyticCustomerEducate thecustomerregardingthe SOASplit CUREamountdue by nextDue DateDriverCustomerRe-positionthe "NO"for thecustomerReason fordelinquencyis UEOpenEndedQuestionaskedReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsBridgingStatementCURECalculator2-3 monthplanAgentprovided adigital-plugUse ofexplainingbenefitsSTPP offerexplainedto thecustomerCloseEndedQuestionaskedAmiableCustomerNeutralCallCustomerrequired /qualifiedfor transferUse ofPersonalTestimonyUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquencyExpressiveCustomerAgentdisplayedActiveListeningPromoterCallAnalyticCustomerEducate thecustomerregardingthe SOASplit CUREamountdue by nextDue DateDriverCustomerRe-positionthe "NO"for thecustomerReason fordelinquencyis UEOpenEndedQuestionaskedReason fordelinquencyis "SAQ"Agentprovidedmore than3 optionsBridgingStatementCURECalculator2-3 monthplanAgentprovided adigital-plugUse ofexplainingbenefitsSTPP offerexplainedto thecustomerCloseEndedQuestionaskedAmiableCustomerNeutralCallCustomerrequired /qualifiedfor transferUse ofPersonalTestimonyUnrestrictionoffered tothecustomerUse of"buckets" toeducate ondelinquency

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expressive Customer
  2. Agent displayed Active Listening
  3. Promoter Call
  4. Analytic Customer
  5. Educate the customer regarding the SOA
  6. Split CURE amount due by next Due Date
  7. Driver Customer
  8. Re-position the "NO" for the customer
  9. Reason for delinquency is UE
  10. Open Ended Question asked
  11. Reason for delinquency is "SAQ"
  12. Agent provided more than 3 options
  13. Bridging Statement
  14. CURE Calculator 2-3 month plan
  15. Agent provided a digital-plug
  16. Use of explaining benefits
  17. STPP offer explained to the customer
  18. Close Ended Question asked
  19. Amiable Customer
  20. Neutral Call
  21. Customer required / qualified for transfer
  22. Use of Personal Testimony
  23. Unrestriction offered to the customer
  24. Use of "buckets" to educate on delinquency