Bridging Statement STPP offer explained to the customer Agent provided a digital- plug Split CURE amount due by next Due Date Close Ended Question asked Promoter Call Reason for delinquency is "SAQ" Neutral Call CURE Calculator 2-3 month plan Open Ended Question asked Driver Customer Reason for delinquency is UE Educate the customer regarding the SOA Re-position the "NO" for the customer Agent provided more than 3 options Analytic Customer Use of Personal Testimony Agent displayed Active Listening Amiable Customer Expressive Customer Customer required / qualified for transfer Use of explaining benefits Unrestriction offered to the customer Use of "buckets" to educate on delinquency Bridging Statement STPP offer explained to the customer Agent provided a digital- plug Split CURE amount due by next Due Date Close Ended Question asked Promoter Call Reason for delinquency is "SAQ" Neutral Call CURE Calculator 2-3 month plan Open Ended Question asked Driver Customer Reason for delinquency is UE Educate the customer regarding the SOA Re-position the "NO" for the customer Agent provided more than 3 options Analytic Customer Use of Personal Testimony Agent displayed Active Listening Amiable Customer Expressive Customer Customer required / qualified for transfer Use of explaining benefits Unrestriction offered to the customer Use of "buckets" to educate on delinquency
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Bridging Statement
STPP offer explained to the customer
Agent provided a digital-plug
Split CURE amount due by next Due Date
Close Ended Question asked
Promoter Call
Reason for delinquency is "SAQ"
Neutral Call
CURE Calculator 2-3 month plan
Open Ended Question asked
Driver Customer
Reason for delinquency is UE
Educate the customer regarding the SOA
Re-position the "NO" for the customer
Agent provided more than 3 options
Analytic Customer
Use of Personal Testimony
Agent displayed Active Listening
Amiable Customer
Expressive Customer
Customer required / qualified for transfer
Use of explaining benefits
Unrestriction offered to the customer
Use of "buckets" to educate on delinquency