NeutralCallAgentprovidedmore than3 optionsPromoterCallCURECalculator2-3 monthplanCloseEndedQuestionaskedAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencyAmiableCustomerSplit CUREamountdue by nextDue DateUse ofexplainingbenefitsEducate thecustomerregardingthe SOAUnrestrictionoffered tothecustomerReason fordelinquencyis UEDriverCustomerBridgingStatementCustomerrequired /qualifiedfor transferAnalyticCustomerAgentprovided adigital-plugOpenEndedQuestionaskedSTPP offerexplainedto thecustomerExpressiveCustomerReason fordelinquencyis "SAQ"Re-positionthe "NO"for thecustomerUse ofPersonalTestimonyNeutralCallAgentprovidedmore than3 optionsPromoterCallCURECalculator2-3 monthplanCloseEndedQuestionaskedAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencyAmiableCustomerSplit CUREamountdue by nextDue DateUse ofexplainingbenefitsEducate thecustomerregardingthe SOAUnrestrictionoffered tothecustomerReason fordelinquencyis UEDriverCustomerBridgingStatementCustomerrequired /qualifiedfor transferAnalyticCustomerAgentprovided adigital-plugOpenEndedQuestionaskedSTPP offerexplainedto thecustomerExpressiveCustomerReason fordelinquencyis "SAQ"Re-positionthe "NO"for thecustomerUse ofPersonalTestimony

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Neutral Call
  2. Agent provided more than 3 options
  3. Promoter Call
  4. CURE Calculator 2-3 month plan
  5. Close Ended Question asked
  6. Agent displayed Active Listening
  7. Use of "buckets" to educate on delinquency
  8. Amiable Customer
  9. Split CURE amount due by next Due Date
  10. Use of explaining benefits
  11. Educate the customer regarding the SOA
  12. Unrestriction offered to the customer
  13. Reason for delinquency is UE
  14. Driver Customer
  15. Bridging Statement
  16. Customer required / qualified for transfer
  17. Analytic Customer
  18. Agent provided a digital-plug
  19. Open Ended Question asked
  20. STPP offer explained to the customer
  21. Expressive Customer
  22. Reason for delinquency is "SAQ"
  23. Re-position the "NO" for the customer
  24. Use of Personal Testimony