Split CUREamountdue by nextDue DateBridgingStatementAgentprovided adigital-plugCloseEndedQuestionaskedCustomerrequired /qualifiedfor transferAmiableCustomerReason fordelinquencyis UECURECalculator2-3 monthplanAgentprovidedmore than3 optionsUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"NeutralCallUse of"buckets" toeducate ondelinquencyUse ofexplainingbenefitsAnalyticCustomerPromoterCallUse ofPersonalTestimonySTPP offerexplainedto thecustomerAgentdisplayedActiveListeningDriverCustomerExpressiveCustomerOpenEndedQuestionaskedRe-positionthe "NO"for thecustomerEducate thecustomerregardingthe SOASplit CUREamountdue by nextDue DateBridgingStatementAgentprovided adigital-plugCloseEndedQuestionaskedCustomerrequired /qualifiedfor transferAmiableCustomerReason fordelinquencyis UECURECalculator2-3 monthplanAgentprovidedmore than3 optionsUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"NeutralCallUse of"buckets" toeducate ondelinquencyUse ofexplainingbenefitsAnalyticCustomerPromoterCallUse ofPersonalTestimonySTPP offerexplainedto thecustomerAgentdisplayedActiveListeningDriverCustomerExpressiveCustomerOpenEndedQuestionaskedRe-positionthe "NO"for thecustomerEducate thecustomerregardingthe SOA

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Split CURE amount due by next Due Date
  2. Bridging Statement
  3. Agent provided a digital-plug
  4. Close Ended Question asked
  5. Customer required / qualified for transfer
  6. Amiable Customer
  7. Reason for delinquency is UE
  8. CURE Calculator 2-3 month plan
  9. Agent provided more than 3 options
  10. Unrestriction offered to the customer
  11. Reason for delinquency is "SAQ"
  12. Neutral Call
  13. Use of "buckets" to educate on delinquency
  14. Use of explaining benefits
  15. Analytic Customer
  16. Promoter Call
  17. Use of Personal Testimony
  18. STPP offer explained to the customer
  19. Agent displayed Active Listening
  20. Driver Customer
  21. Expressive Customer
  22. Open Ended Question asked
  23. Re-position the "NO" for the customer
  24. Educate the customer regarding the SOA