NeutralCallUse of"buckets" toeducate ondelinquencyAgentprovidedmore than3 optionsPromoterCallOpenEndedQuestionaskedCustomerrequired /qualifiedfor transferEducate thecustomerregardingthe SOASplit CUREamountdue by nextDue DateRe-positionthe "NO"for thecustomerCURECalculator2-3 monthplanExpressiveCustomerAnalyticCustomerDriverCustomerCloseEndedQuestionaskedAgentprovided adigital-plugBridgingStatementAmiableCustomerReason fordelinquencyis UEReason fordelinquencyis "SAQ"Use ofPersonalTestimonySTPP offerexplainedto thecustomerUse ofexplainingbenefitsUnrestrictionoffered tothecustomerAgentdisplayedActiveListeningNeutralCallUse of"buckets" toeducate ondelinquencyAgentprovidedmore than3 optionsPromoterCallOpenEndedQuestionaskedCustomerrequired /qualifiedfor transferEducate thecustomerregardingthe SOASplit CUREamountdue by nextDue DateRe-positionthe "NO"for thecustomerCURECalculator2-3 monthplanExpressiveCustomerAnalyticCustomerDriverCustomerCloseEndedQuestionaskedAgentprovided adigital-plugBridgingStatementAmiableCustomerReason fordelinquencyis UEReason fordelinquencyis "SAQ"Use ofPersonalTestimonySTPP offerexplainedto thecustomerUse ofexplainingbenefitsUnrestrictionoffered tothecustomerAgentdisplayedActiveListening

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Neutral Call
  2. Use of "buckets" to educate on delinquency
  3. Agent provided more than 3 options
  4. Promoter Call
  5. Open Ended Question asked
  6. Customer required / qualified for transfer
  7. Educate the customer regarding the SOA
  8. Split CURE amount due by next Due Date
  9. Re-position the "NO" for the customer
  10. CURE Calculator 2-3 month plan
  11. Expressive Customer
  12. Analytic Customer
  13. Driver Customer
  14. Close Ended Question asked
  15. Agent provided a digital-plug
  16. Bridging Statement
  17. Amiable Customer
  18. Reason for delinquency is UE
  19. Reason for delinquency is "SAQ"
  20. Use of Personal Testimony
  21. STPP offer explained to the customer
  22. Use of explaining benefits
  23. Unrestriction offered to the customer
  24. Agent displayed Active Listening