DriverCustomerAgentprovidedmore than3 optionsUnrestrictionoffered tothecustomerSTPP offerexplainedto thecustomerUse of"buckets" toeducate ondelinquencyAgentdisplayedActiveListeningNeutralCallOpenEndedQuestionaskedAnalyticCustomerPromoterCallAgentprovided adigital-plugUse ofPersonalTestimonyReason fordelinquencyis "SAQ"Customerrequired /qualifiedfor transferBridgingStatementUse ofexplainingbenefitsSplit CUREamountdue by nextDue DateReason fordelinquencyis UEExpressiveCustomerEducate thecustomerregardingthe SOAAmiableCustomerCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerCloseEndedQuestionaskedDriverCustomerAgentprovidedmore than3 optionsUnrestrictionoffered tothecustomerSTPP offerexplainedto thecustomerUse of"buckets" toeducate ondelinquencyAgentdisplayedActiveListeningNeutralCallOpenEndedQuestionaskedAnalyticCustomerPromoterCallAgentprovided adigital-plugUse ofPersonalTestimonyReason fordelinquencyis "SAQ"Customerrequired /qualifiedfor transferBridgingStatementUse ofexplainingbenefitsSplit CUREamountdue by nextDue DateReason fordelinquencyis UEExpressiveCustomerEducate thecustomerregardingthe SOAAmiableCustomerCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerCloseEndedQuestionasked

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Driver Customer
  2. Agent provided more than 3 options
  3. Unrestriction offered to the customer
  4. STPP offer explained to the customer
  5. Use of "buckets" to educate on delinquency
  6. Agent displayed Active Listening
  7. Neutral Call
  8. Open Ended Question asked
  9. Analytic Customer
  10. Promoter Call
  11. Agent provided a digital-plug
  12. Use of Personal Testimony
  13. Reason for delinquency is "SAQ"
  14. Customer required / qualified for transfer
  15. Bridging Statement
  16. Use of explaining benefits
  17. Split CURE amount due by next Due Date
  18. Reason for delinquency is UE
  19. Expressive Customer
  20. Educate the customer regarding the SOA
  21. Amiable Customer
  22. CURE Calculator 2-3 month plan
  23. Re-position the "NO" for the customer
  24. Close Ended Question asked