Split CUREamountdue by nextDue DateUnrestrictionoffered tothecustomerAgentprovided adigital-plugOpenEndedQuestionaskedCloseEndedQuestionaskedBridgingStatementCustomerrequired /qualifiedfor transferUse ofexplainingbenefitsReason fordelinquencyis UECURECalculator2-3 monthplanAgentprovidedmore than3 optionsNeutralCallDriverCustomerAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencyAmiableCustomerEducate thecustomerregardingthe SOASTPP offerexplainedto thecustomerPromoterCallUse ofPersonalTestimonyExpressiveCustomerRe-positionthe "NO"for thecustomerReason fordelinquencyis "SAQ"AnalyticCustomerSplit CUREamountdue by nextDue DateUnrestrictionoffered tothecustomerAgentprovided adigital-plugOpenEndedQuestionaskedCloseEndedQuestionaskedBridgingStatementCustomerrequired /qualifiedfor transferUse ofexplainingbenefitsReason fordelinquencyis UECURECalculator2-3 monthplanAgentprovidedmore than3 optionsNeutralCallDriverCustomerAgentdisplayedActiveListeningUse of"buckets" toeducate ondelinquencyAmiableCustomerEducate thecustomerregardingthe SOASTPP offerexplainedto thecustomerPromoterCallUse ofPersonalTestimonyExpressiveCustomerRe-positionthe "NO"for thecustomerReason fordelinquencyis "SAQ"AnalyticCustomer

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Split CURE amount due by next Due Date
  2. Unrestriction offered to the customer
  3. Agent provided a digital-plug
  4. Open Ended Question asked
  5. Close Ended Question asked
  6. Bridging Statement
  7. Customer required / qualified for transfer
  8. Use of explaining benefits
  9. Reason for delinquency is UE
  10. CURE Calculator 2-3 month plan
  11. Agent provided more than 3 options
  12. Neutral Call
  13. Driver Customer
  14. Agent displayed Active Listening
  15. Use of "buckets" to educate on delinquency
  16. Amiable Customer
  17. Educate the customer regarding the SOA
  18. STPP offer explained to the customer
  19. Promoter Call
  20. Use of Personal Testimony
  21. Expressive Customer
  22. Re-position the "NO" for the customer
  23. Reason for delinquency is "SAQ"
  24. Analytic Customer