STPP offerexplainedto thecustomerAnalyticCustomerUse ofexplainingbenefitsExpressiveCustomerEducate thecustomerregardingthe SOAOpenEndedQuestionaskedUse ofPersonalTestimonyAgentdisplayedActiveListeningUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"Re-positionthe "NO"for thecustomerAgentprovided adigital-plugReason fordelinquencyis UECURECalculator2-3 monthplanCloseEndedQuestionaskedNeutralCallAmiableCustomerCustomerrequired /qualifiedfor transferDriverCustomerSplit CUREamountdue by nextDue DateAgentprovidedmore than3 optionsUse of"buckets" toeducate ondelinquencyBridgingStatementPromoterCallSTPP offerexplainedto thecustomerAnalyticCustomerUse ofexplainingbenefitsExpressiveCustomerEducate thecustomerregardingthe SOAOpenEndedQuestionaskedUse ofPersonalTestimonyAgentdisplayedActiveListeningUnrestrictionoffered tothecustomerReason fordelinquencyis "SAQ"Re-positionthe "NO"for thecustomerAgentprovided adigital-plugReason fordelinquencyis UECURECalculator2-3 monthplanCloseEndedQuestionaskedNeutralCallAmiableCustomerCustomerrequired /qualifiedfor transferDriverCustomerSplit CUREamountdue by nextDue DateAgentprovidedmore than3 optionsUse of"buckets" toeducate ondelinquencyBridgingStatementPromoterCall

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. STPP offer explained to the customer
  2. Analytic Customer
  3. Use of explaining benefits
  4. Expressive Customer
  5. Educate the customer regarding the SOA
  6. Open Ended Question asked
  7. Use of Personal Testimony
  8. Agent displayed Active Listening
  9. Unrestriction offered to the customer
  10. Reason for delinquency is "SAQ"
  11. Re-position the "NO" for the customer
  12. Agent provided a digital-plug
  13. Reason for delinquency is UE
  14. CURE Calculator 2-3 month plan
  15. Close Ended Question asked
  16. Neutral Call
  17. Amiable Customer
  18. Customer required / qualified for transfer
  19. Driver Customer
  20. Split CURE amount due by next Due Date
  21. Agent provided more than 3 options
  22. Use of "buckets" to educate on delinquency
  23. Bridging Statement
  24. Promoter Call