AgentdisplayedActiveListeningCustomerrequired /qualifiedfor transferUnrestrictionoffered tothecustomerUse ofPersonalTestimonyReason fordelinquencyis "SAQ"ExpressiveCustomerPromoterCallUse ofexplainingbenefitsUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerSplit CUREamountdue by nextDue DateCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerOpenEndedQuestionaskedDriverCustomerAnalyticCustomerNeutralCallReason fordelinquencyis UEAmiableCustomerCloseEndedQuestionaskedBridgingStatementAgentprovidedmore than3 optionsEducate thecustomerregardingthe SOAAgentprovided adigital-plugAgentdisplayedActiveListeningCustomerrequired /qualifiedfor transferUnrestrictionoffered tothecustomerUse ofPersonalTestimonyReason fordelinquencyis "SAQ"ExpressiveCustomerPromoterCallUse ofexplainingbenefitsUse of"buckets" toeducate ondelinquencySTPP offerexplainedto thecustomerSplit CUREamountdue by nextDue DateCURECalculator2-3 monthplanRe-positionthe "NO"for thecustomerOpenEndedQuestionaskedDriverCustomerAnalyticCustomerNeutralCallReason fordelinquencyis UEAmiableCustomerCloseEndedQuestionaskedBridgingStatementAgentprovidedmore than3 optionsEducate thecustomerregardingthe SOAAgentprovided adigital-plug

Collections 101: Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent displayed Active Listening
  2. Customer required / qualified for transfer
  3. Unrestriction offered to the customer
  4. Use of Personal Testimony
  5. Reason for delinquency is "SAQ"
  6. Expressive Customer
  7. Promoter Call
  8. Use of explaining benefits
  9. Use of "buckets" to educate on delinquency
  10. STPP offer explained to the customer
  11. Split CURE amount due by next Due Date
  12. CURE Calculator 2-3 month plan
  13. Re-position the "NO" for the customer
  14. Open Ended Question asked
  15. Driver Customer
  16. Analytic Customer
  17. Neutral Call
  18. Reason for delinquency is UE
  19. Amiable Customer
  20. Close Ended Question asked
  21. Bridging Statement
  22. Agent provided more than 3 options
  23. Educate the customer regarding the SOA
  24. Agent provided a digital-plug