This bingo card has a free space and 24 words: Bridging Statement, Unrestriction offered to the customer, Use of explaining benefits, Driver Customer, Close Ended Question asked, Educate the customer regarding the SOA, Agent provided more than 3 options, Use of "buckets" to educate on delinquency, Agent displayed Active Listening, Neutral Call, Agent provided a digital-plug, Reason for delinquency is "SAQ", CURE Calculator 2-3 month plan, Analytic Customer, Split CURE amount due by next Due Date, Use of Personal Testimony, Expressive Customer, Re-position the "NO" for the customer, Customer required / qualified for transfer, Open Ended Question asked, Amiable Customer, Promoter Call, STPP offer explained to the customer and Reason for delinquency is UE.
Collections 101: Call Listening Bingo | Collections 101: PS Call Listening Bingo | Soft Skills | Call Shadowing Bingo | Call Shadowing Bingo
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