I filled in allthenecessaryaction bars.I provided thecaller with thefax number so Isent thecustomer anFYI message.I usedcompletesentences.I let thecustomer knowif the callerdeclined toprovide anyinformation.I sent themessage tothe correctcustomerMymessageis easy toread.I let thecustomerknow when Iscreen out asolicitor.I verified thecaller'sCompanyName using theGenericAlphabet.I verified thecaller's emailusing theNatoAlphabet.I send FYImessages forall calls over1 minutelong.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verifiedthecaller'saddress.Mymessageis free ofmistakes.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I gatheredand verifiedall requiredinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomer knowwhen a calleris frustrated ona call.I checked theVM actionitem afterconnecting tothe Voice Mail.I verifiedthe caller'sphonenumber.I verified that Iam sendingthe messagefrom thecorrect TOCI relayedallrequiredscripts.I provided thecustomer withall theinformation Ireceived on thecall.I utilized ashort keywriting themessage.I filled in allthenecessaryaction bars.I provided thecaller with thefax number so Isent thecustomer anFYI message.I usedcompletesentences.I let thecustomer knowif the callerdeclined toprovide anyinformation.I sent themessage tothe correctcustomerMymessageis easy toread.I let thecustomerknow when Iscreen out asolicitor.I verified thecaller'sCompanyName using theGenericAlphabet.I verified thecaller's emailusing theNatoAlphabet.I send FYImessages forall calls over1 minutelong.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verifiedthecaller'saddress.Mymessageis free ofmistakes.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I gatheredand verifiedall requiredinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomer knowwhen a calleris frustrated ona call.I checked theVM actionitem afterconnecting tothe Voice Mail.I verifiedthe caller'sphonenumber.I verified that Iam sendingthe messagefrom thecorrect TOCI relayedallrequiredscripts.I provided thecustomer withall theinformation Ireceived on thecall.I utilized ashort keywriting themessage.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I filled in all the necessary action bars.
  2. I provided the caller with the fax number so I sent the customer an FYI message.
  3. I used complete sentences.
  4. I let the customer know if the caller declined to provide any information.
  5. I sent the message to the correct customer
  6. My message is easy to read.
  7. I let the customer know when I screen out a solicitor.
  8. I verified the caller's Company Name using the Generic Alphabet.
  9. I verified the caller's email using the Nato Alphabet.
  10. I send FYI messages for all calls over 1 minute long.
  11. I let the customer know anything unusual that occurred when trying their line.
  12. I verified the caller's address.
  13. My message is free of mistakes.
  14. I make sure that my message makes sense from the customer's point of view.
  15. I gathered and verified all required information.
  16. I let the customer know why I went outside of call handling instructions.
  17. Verified the spelling of the callers name using the Ruby Alphabet.
  18. I let the customer know when a caller is frustrated on a call.
  19. I checked the VM action item after connecting to the Voice Mail.
  20. I verified the caller's phone number.
  21. I verified that I am sending the message from the correct TOC
  22. I relayed all required scripts.
  23. I provided the customer with all the information I received on the call.
  24. I utilized a short key writing the message.