I verifiedthe caller'sphonenumber.I verified that Iam sendingthe messagefrom thecorrect TOCI relayedallrequiredscripts.I let thecustomerknow when Iscreen out asolicitor.I provided thecustomer withall theinformation Ireceived on thecall.I utilized ashort keywriting themessage.I let thecustomer knowif the callerdeclined toprovide anyinformation.I provided thecaller with thefax number so Isent thecustomer anFYI message.I checked theVM actionitem afterconnecting tothe Voice Mail.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I let thecustomer knowwhen a calleris frustrated ona call.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I gatheredand verifiedall requiredinformation.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I usedcompletesentences.I sent themessage tothe correctcustomerI filled in allthenecessaryaction bars.I verified thecaller'sCompanyName using theGenericAlphabet.I verified thecaller's emailusing theNatoAlphabet.I send FYImessages forall calls over1 minutelong.Mymessageis easy toread.Mymessageis free ofmistakes.Verified thespelling of thecallers nameusing the RubyAlphabet.I verifiedthecaller'saddress.I verifiedthe caller'sphonenumber.I verified that Iam sendingthe messagefrom thecorrect TOCI relayedallrequiredscripts.I let thecustomerknow when Iscreen out asolicitor.I provided thecustomer withall theinformation Ireceived on thecall.I utilized ashort keywriting themessage.I let thecustomer knowif the callerdeclined toprovide anyinformation.I provided thecaller with thefax number so Isent thecustomer anFYI message.I checked theVM actionitem afterconnecting tothe Voice Mail.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I let thecustomer knowwhen a calleris frustrated ona call.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I gatheredand verifiedall requiredinformation.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I usedcompletesentences.I sent themessage tothe correctcustomerI filled in allthenecessaryaction bars.I verified thecaller'sCompanyName using theGenericAlphabet.I verified thecaller's emailusing theNatoAlphabet.I send FYImessages forall calls over1 minutelong.Mymessageis easy toread.Mymessageis free ofmistakes.Verified thespelling of thecallers nameusing the RubyAlphabet.I verifiedthecaller'saddress.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I verified the caller's phone number.
  2. I verified that I am sending the message from the correct TOC
  3. I relayed all required scripts.
  4. I let the customer know when I screen out a solicitor.
  5. I provided the customer with all the information I received on the call.
  6. I utilized a short key writing the message.
  7. I let the customer know if the caller declined to provide any information.
  8. I provided the caller with the fax number so I sent the customer an FYI message.
  9. I checked the VM action item after connecting to the Voice Mail.
  10. I let the customer know why I went outside of call handling instructions.
  11. I let the customer know when a caller is frustrated on a call.
  12. I let the customer know anything unusual that occurred when trying their line.
  13. I gathered and verified all required information.
  14. I make sure that my message makes sense from the customer's point of view.
  15. I used complete sentences.
  16. I sent the message to the correct customer
  17. I filled in all the necessary action bars.
  18. I verified the caller's Company Name using the Generic Alphabet.
  19. I verified the caller's email using the Nato Alphabet.
  20. I send FYI messages for all calls over 1 minute long.
  21. My message is easy to read.
  22. My message is free of mistakes.
  23. Verified the spelling of the callers name using the Ruby Alphabet.
  24. I verified the caller's address.