Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomerknow when Iscreen out asolicitor.Mymessageis easy toread.I gatheredand verifiedall requiredinformation.I filled in allthenecessaryaction bars.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I usedcompletesentences.I sent themessage tothe correctcustomerI verifiedthecaller'saddress.I relayedallrequiredscripts.I let thecustomer knowwhen a calleris frustrated ona call.Mymessageis free ofmistakes.I checked theVM actionitem afterconnecting tothe Voice Mail.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verifiedthe caller'sphonenumber.I provided thecustomer withall theinformation Ireceived on thecall.I send FYImessages forall calls over1 minutelong.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verified thecaller'sCompanyName using theGenericAlphabet.I provided thecaller with thefax number so Isent thecustomer anFYI message.I verified thecaller's emailusing theNatoAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCI utilized ashort keywriting themessage.I let thecustomer knowif the callerdeclined toprovide anyinformation.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomerknow when Iscreen out asolicitor.Mymessageis easy toread.I gatheredand verifiedall requiredinformation.I filled in allthenecessaryaction bars.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I usedcompletesentences.I sent themessage tothe correctcustomerI verifiedthecaller'saddress.I relayedallrequiredscripts.I let thecustomer knowwhen a calleris frustrated ona call.Mymessageis free ofmistakes.I checked theVM actionitem afterconnecting tothe Voice Mail.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verifiedthe caller'sphonenumber.I provided thecustomer withall theinformation Ireceived on thecall.I send FYImessages forall calls over1 minutelong.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verified thecaller'sCompanyName using theGenericAlphabet.I provided thecaller with thefax number so Isent thecustomer anFYI message.I verified thecaller's emailusing theNatoAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCI utilized ashort keywriting themessage.I let thecustomer knowif the callerdeclined toprovide anyinformation.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified the spelling of the callers name using the Ruby Alphabet.
  2. I let the customer know when I screen out a solicitor.
  3. My message is easy to read.
  4. I gathered and verified all required information.
  5. I filled in all the necessary action bars.
  6. I make sure that my message makes sense from the customer's point of view.
  7. I used complete sentences.
  8. I sent the message to the correct customer
  9. I verified the caller's address.
  10. I relayed all required scripts.
  11. I let the customer know when a caller is frustrated on a call.
  12. My message is free of mistakes.
  13. I checked the VM action item after connecting to the Voice Mail.
  14. I let the customer know anything unusual that occurred when trying their line.
  15. I verified the caller's phone number.
  16. I provided the customer with all the information I received on the call.
  17. I send FYI messages for all calls over 1 minute long.
  18. I let the customer know why I went outside of call handling instructions.
  19. I verified the caller's Company Name using the Generic Alphabet.
  20. I provided the caller with the fax number so I sent the customer an FYI message.
  21. I verified the caller's email using the Nato Alphabet.
  22. I verified that I am sending the message from the correct TOC
  23. I utilized a short key writing the message.
  24. I let the customer know if the caller declined to provide any information.