I gatheredand verifiedall requiredinformation.I send FYImessages forall calls over1 minutelong.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I utilized ashort keywriting themessage.Mymessageis free ofmistakes.I provided thecaller with thefax number so Isent thecustomer anFYI message.I checked theVM actionitem afterconnecting tothe Voice Mail.I usedcompletesentences.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified that Iam sendingthe messagefrom thecorrect TOCI let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthe caller'sphonenumber.I verified thecaller's emailusing theNatoAlphabet.Mymessageis easy toread.I relayedallrequiredscripts.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I let thecustomer knowwhen a calleris frustrated ona call.I sent themessage tothe correctcustomerI verified thecaller'sCompanyName using theGenericAlphabet.I provided thecustomer withall theinformation Ireceived on thecall.Verified thespelling of thecallers nameusing the RubyAlphabet.I gatheredand verifiedall requiredinformation.I send FYImessages forall calls over1 minutelong.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I utilized ashort keywriting themessage.Mymessageis free ofmistakes.I provided thecaller with thefax number so Isent thecustomer anFYI message.I checked theVM actionitem afterconnecting tothe Voice Mail.I usedcompletesentences.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified that Iam sendingthe messagefrom thecorrect TOCI let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthe caller'sphonenumber.I verified thecaller's emailusing theNatoAlphabet.Mymessageis easy toread.I relayedallrequiredscripts.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I let thecustomer knowwhen a calleris frustrated ona call.I sent themessage tothe correctcustomerI verified thecaller'sCompanyName using theGenericAlphabet.I provided thecustomer withall theinformation Ireceived on thecall.Verified thespelling of thecallers nameusing the RubyAlphabet.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I gathered and verified all required information.
  2. I send FYI messages for all calls over 1 minute long.
  3. I filled in all the necessary action bars.
  4. I verified the caller's address.
  5. I utilized a short key writing the message.
  6. My message is free of mistakes.
  7. I provided the caller with the fax number so I sent the customer an FYI message.
  8. I checked the VM action item after connecting to the Voice Mail.
  9. I used complete sentences.
  10. I make sure that my message makes sense from the customer's point of view.
  11. I verified that I am sending the message from the correct TOC
  12. I let the customer know if the caller declined to provide any information.
  13. I let the customer know why I went outside of call handling instructions.
  14. I verified the caller's phone number.
  15. I verified the caller's email using the Nato Alphabet.
  16. My message is easy to read.
  17. I relayed all required scripts.
  18. I let the customer know when I screen out a solicitor.
  19. I let the customer know anything unusual that occurred when trying their line.
  20. I let the customer know when a caller is frustrated on a call.
  21. I sent the message to the correct customer
  22. I verified the caller's Company Name using the Generic Alphabet.
  23. I provided the customer with all the information I received on the call.
  24. Verified the spelling of the callers name using the Ruby Alphabet.