I usedcompletesentences.I filled in allthenecessaryaction bars.I send FYImessages forall calls over1 minutelong.I verifiedthecaller'saddress.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I let thecustomerknow when Iscreen out asolicitor.I relayedallrequiredscripts.I let thecustomer knowanythingunusual thatoccurred whentrying their line.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomer knowwhen a calleris frustrated ona call.I verified that Iam sendingthe messagefrom thecorrect TOCI utilized ashort keywriting themessage.I provided thecustomer withall theinformation Ireceived on thecall.I provided thecaller with thefax number so Isent thecustomer anFYI message.I verified thecaller'sCompanyName using theGenericAlphabet.I gatheredand verifiedall requiredinformation.I make sure thatmy messagemakes sense fromthe customer'spoint of view.Mymessageis easy toread.I let thecustomer knowif the callerdeclined toprovide anyinformation.I checked theVM actionitem afterconnecting tothe Voice Mail.I verified thecaller's emailusing theNatoAlphabet.I verifiedthe caller'sphonenumber.Mymessageis free ofmistakes.I sent themessage tothe correctcustomerI usedcompletesentences.I filled in allthenecessaryaction bars.I send FYImessages forall calls over1 minutelong.I verifiedthecaller'saddress.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I let thecustomerknow when Iscreen out asolicitor.I relayedallrequiredscripts.I let thecustomer knowanythingunusual thatoccurred whentrying their line.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomer knowwhen a calleris frustrated ona call.I verified that Iam sendingthe messagefrom thecorrect TOCI utilized ashort keywriting themessage.I provided thecustomer withall theinformation Ireceived on thecall.I provided thecaller with thefax number so Isent thecustomer anFYI message.I verified thecaller'sCompanyName using theGenericAlphabet.I gatheredand verifiedall requiredinformation.I make sure thatmy messagemakes sense fromthe customer'spoint of view.Mymessageis easy toread.I let thecustomer knowif the callerdeclined toprovide anyinformation.I checked theVM actionitem afterconnecting tothe Voice Mail.I verified thecaller's emailusing theNatoAlphabet.I verifiedthe caller'sphonenumber.Mymessageis free ofmistakes.I sent themessage tothe correctcustomer

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I used complete sentences.
  2. I filled in all the necessary action bars.
  3. I send FYI messages for all calls over 1 minute long.
  4. I verified the caller's address.
  5. I let the customer know why I went outside of call handling instructions.
  6. I let the customer know when I screen out a solicitor.
  7. I relayed all required scripts.
  8. I let the customer know anything unusual that occurred when trying their line.
  9. Verified the spelling of the callers name using the Ruby Alphabet.
  10. I let the customer know when a caller is frustrated on a call.
  11. I verified that I am sending the message from the correct TOC
  12. I utilized a short key writing the message.
  13. I provided the customer with all the information I received on the call.
  14. I provided the caller with the fax number so I sent the customer an FYI message.
  15. I verified the caller's Company Name using the Generic Alphabet.
  16. I gathered and verified all required information.
  17. I make sure that my message makes sense from the customer's point of view.
  18. My message is easy to read.
  19. I let the customer know if the caller declined to provide any information.
  20. I checked the VM action item after connecting to the Voice Mail.
  21. I verified the caller's email using the Nato Alphabet.
  22. I verified the caller's phone number.
  23. My message is free of mistakes.
  24. I sent the message to the correct customer