I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I provided thecustomer withall theinformation Ireceived on thecall.I verified thecaller'sCompanyName using theGenericAlphabet.I usedcompletesentences.I sent themessage tothe correctcustomerVerified thespelling of thecallers nameusing the RubyAlphabet.I verifiedthe caller'sphonenumber.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I send FYImessages forall calls over1 minutelong.Mymessageis free ofmistakes.I relayedallrequiredscripts.I filled in allthenecessaryaction bars.I provided thecaller with thefax number so Isent thecustomer anFYI message.Mymessageis easy toread.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I checked theVM actionitem afterconnecting tothe Voice Mail.I utilized ashort keywriting themessage.I verifiedthecaller'saddress.I verified that Iam sendingthe messagefrom thecorrect TOCI let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhen a calleris frustrated ona call.I let thecustomer knowif the callerdeclined toprovide anyinformation.I verified thecaller's emailusing theNatoAlphabet.I gatheredand verifiedall requiredinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I provided thecustomer withall theinformation Ireceived on thecall.I verified thecaller'sCompanyName using theGenericAlphabet.I usedcompletesentences.I sent themessage tothe correctcustomerVerified thespelling of thecallers nameusing the RubyAlphabet.I verifiedthe caller'sphonenumber.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I send FYImessages forall calls over1 minutelong.Mymessageis free ofmistakes.I relayedallrequiredscripts.I filled in allthenecessaryaction bars.I provided thecaller with thefax number so Isent thecustomer anFYI message.Mymessageis easy toread.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I checked theVM actionitem afterconnecting tothe Voice Mail.I utilized ashort keywriting themessage.I verifiedthecaller'saddress.I verified that Iam sendingthe messagefrom thecorrect TOCI let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhen a calleris frustrated ona call.I let thecustomer knowif the callerdeclined toprovide anyinformation.I verified thecaller's emailusing theNatoAlphabet.I gatheredand verifiedall requiredinformation.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I let the customer know why I went outside of call handling instructions.
  2. I provided the customer with all the information I received on the call.
  3. I verified the caller's Company Name using the Generic Alphabet.
  4. I used complete sentences.
  5. I sent the message to the correct customer
  6. Verified the spelling of the callers name using the Ruby Alphabet.
  7. I verified the caller's phone number.
  8. I let the customer know anything unusual that occurred when trying their line.
  9. I send FYI messages for all calls over 1 minute long.
  10. My message is free of mistakes.
  11. I relayed all required scripts.
  12. I filled in all the necessary action bars.
  13. I provided the caller with the fax number so I sent the customer an FYI message.
  14. My message is easy to read.
  15. I make sure that my message makes sense from the customer's point of view.
  16. I checked the VM action item after connecting to the Voice Mail.
  17. I utilized a short key writing the message.
  18. I verified the caller's address.
  19. I verified that I am sending the message from the correct TOC
  20. I let the customer know when I screen out a solicitor.
  21. I let the customer know when a caller is frustrated on a call.
  22. I let the customer know if the caller declined to provide any information.
  23. I verified the caller's email using the Nato Alphabet.
  24. I gathered and verified all required information.