I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified thecaller's emailusing theNatoAlphabet.I relayedallrequiredscripts.I utilized ashort keywriting themessage.I verified thecaller'sCompanyName using theGenericAlphabet.I checked theVM actionitem afterconnecting tothe Voice Mail.I send FYImessages forall calls over1 minutelong.Mymessageis easy toread.I filled in allthenecessaryaction bars.I sent themessage tothe correctcustomerI provided thecustomer withall theinformation Ireceived on thecall.I let thecustomerknow when Iscreen out asolicitor.I usedcompletesentences.I verifiedthecaller'saddress.I verifiedthe caller'sphonenumber.I let thecustomer knowif the callerdeclined toprovide anyinformation.Mymessageis free ofmistakes.I verified that Iam sendingthe messagefrom thecorrect TOCI let thecustomer knowanythingunusual thatoccurred whentrying their line.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.Verified thespelling of thecallers nameusing the RubyAlphabet.I provided thecaller with thefax number so Isent thecustomer anFYI message.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified thecaller's emailusing theNatoAlphabet.I relayedallrequiredscripts.I utilized ashort keywriting themessage.I verified thecaller'sCompanyName using theGenericAlphabet.I checked theVM actionitem afterconnecting tothe Voice Mail.I send FYImessages forall calls over1 minutelong.Mymessageis easy toread.I filled in allthenecessaryaction bars.I sent themessage tothe correctcustomerI provided thecustomer withall theinformation Ireceived on thecall.I let thecustomerknow when Iscreen out asolicitor.I usedcompletesentences.I verifiedthecaller'saddress.I verifiedthe caller'sphonenumber.I let thecustomer knowif the callerdeclined toprovide anyinformation.Mymessageis free ofmistakes.I verified that Iam sendingthe messagefrom thecorrect TOCI let thecustomer knowanythingunusual thatoccurred whentrying their line.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.Verified thespelling of thecallers nameusing the RubyAlphabet.I provided thecaller with thefax number so Isent thecustomer anFYI message.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I make sure that my message makes sense from the customer's point of view.
  2. I verified the caller's email using the Nato Alphabet.
  3. I relayed all required scripts.
  4. I utilized a short key writing the message.
  5. I verified the caller's Company Name using the Generic Alphabet.
  6. I checked the VM action item after connecting to the Voice Mail.
  7. I send FYI messages for all calls over 1 minute long.
  8. My message is easy to read.
  9. I filled in all the necessary action bars.
  10. I sent the message to the correct customer
  11. I provided the customer with all the information I received on the call.
  12. I let the customer know when I screen out a solicitor.
  13. I used complete sentences.
  14. I verified the caller's address.
  15. I verified the caller's phone number.
  16. I let the customer know if the caller declined to provide any information.
  17. My message is free of mistakes.
  18. I verified that I am sending the message from the correct TOC
  19. I let the customer know anything unusual that occurred when trying their line.
  20. I let the customer know when a caller is frustrated on a call.
  21. I gathered and verified all required information.
  22. I let the customer know why I went outside of call handling instructions.
  23. Verified the spelling of the callers name using the Ruby Alphabet.
  24. I provided the caller with the fax number so I sent the customer an FYI message.