I checked theVM actionitem afterconnecting tothe Voice Mail.I verified thecaller'sCompanyName using theGenericAlphabet.I usedcompletesentences.I let thecustomer knowwhen a calleris frustrated ona call.I verifiedthe caller'sphonenumber.Mymessageis free ofmistakes.I sent themessage tothe correctcustomerI relayedallrequiredscripts.I filled in allthenecessaryaction bars.I provided thecustomer withall theinformation Ireceived on thecall.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verified that Iam sendingthe messagefrom thecorrect TOCI provided thecaller with thefax number so Isent thecustomer anFYI message.I utilized ashort keywriting themessage.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I gatheredand verifiedall requiredinformation.I send FYImessages forall calls over1 minutelong.I let thecustomer knowif the callerdeclined toprovide anyinformation.Verified thespelling of thecallers nameusing the RubyAlphabet.I verified thecaller's emailusing theNatoAlphabet.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthecaller'saddress.Mymessageis easy toread.I checked theVM actionitem afterconnecting tothe Voice Mail.I verified thecaller'sCompanyName using theGenericAlphabet.I usedcompletesentences.I let thecustomer knowwhen a calleris frustrated ona call.I verifiedthe caller'sphonenumber.Mymessageis free ofmistakes.I sent themessage tothe correctcustomerI relayedallrequiredscripts.I filled in allthenecessaryaction bars.I provided thecustomer withall theinformation Ireceived on thecall.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verified that Iam sendingthe messagefrom thecorrect TOCI provided thecaller with thefax number so Isent thecustomer anFYI message.I utilized ashort keywriting themessage.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I gatheredand verifiedall requiredinformation.I send FYImessages forall calls over1 minutelong.I let thecustomer knowif the callerdeclined toprovide anyinformation.Verified thespelling of thecallers nameusing the RubyAlphabet.I verified thecaller's emailusing theNatoAlphabet.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthecaller'saddress.Mymessageis easy toread.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I checked the VM action item after connecting to the Voice Mail.
  2. I verified the caller's Company Name using the Generic Alphabet.
  3. I used complete sentences.
  4. I let the customer know when a caller is frustrated on a call.
  5. I verified the caller's phone number.
  6. My message is free of mistakes.
  7. I sent the message to the correct customer
  8. I relayed all required scripts.
  9. I filled in all the necessary action bars.
  10. I provided the customer with all the information I received on the call.
  11. I let the customer know anything unusual that occurred when trying their line.
  12. I verified that I am sending the message from the correct TOC
  13. I provided the caller with the fax number so I sent the customer an FYI message.
  14. I utilized a short key writing the message.
  15. I make sure that my message makes sense from the customer's point of view.
  16. I gathered and verified all required information.
  17. I send FYI messages for all calls over 1 minute long.
  18. I let the customer know if the caller declined to provide any information.
  19. Verified the spelling of the callers name using the Ruby Alphabet.
  20. I verified the caller's email using the Nato Alphabet.
  21. I let the customer know when I screen out a solicitor.
  22. I let the customer know why I went outside of call handling instructions.
  23. I verified the caller's address.
  24. My message is easy to read.