I let thecustomer knowwhen a calleris frustrated ona call.I filled in allthenecessaryaction bars.I sent themessage tothe correctcustomerI send FYImessages forall calls over1 minutelong.I relayedallrequiredscripts.I verifiedthe caller'sphonenumber.I verified that Iam sendingthe messagefrom thecorrect TOCI gatheredand verifiedall requiredinformation.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verified thecaller'sCompanyName using theGenericAlphabet.I usedcompletesentences.Verified thespelling of thecallers nameusing the RubyAlphabet.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowif the callerdeclined toprovide anyinformation.Mymessageis free ofmistakes.Mymessageis easy toread.I let thecustomerknow when Iscreen out asolicitor.I provided thecaller with thefax number so Isent thecustomer anFYI message.I utilized ashort keywriting themessage.I provided thecustomer withall theinformation Ireceived on thecall.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I checked theVM actionitem afterconnecting tothe Voice Mail.I verifiedthecaller'saddress.I let thecustomer knowwhen a calleris frustrated ona call.I filled in allthenecessaryaction bars.I sent themessage tothe correctcustomerI send FYImessages forall calls over1 minutelong.I relayedallrequiredscripts.I verifiedthe caller'sphonenumber.I verified that Iam sendingthe messagefrom thecorrect TOCI gatheredand verifiedall requiredinformation.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verified thecaller'sCompanyName using theGenericAlphabet.I usedcompletesentences.Verified thespelling of thecallers nameusing the RubyAlphabet.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowif the callerdeclined toprovide anyinformation.Mymessageis free ofmistakes.Mymessageis easy toread.I let thecustomerknow when Iscreen out asolicitor.I provided thecaller with thefax number so Isent thecustomer anFYI message.I utilized ashort keywriting themessage.I provided thecustomer withall theinformation Ireceived on thecall.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I checked theVM actionitem afterconnecting tothe Voice Mail.I verifiedthecaller'saddress.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I let the customer know when a caller is frustrated on a call.
  2. I filled in all the necessary action bars.
  3. I sent the message to the correct customer
  4. I send FYI messages for all calls over 1 minute long.
  5. I relayed all required scripts.
  6. I verified the caller's phone number.
  7. I verified that I am sending the message from the correct TOC
  8. I gathered and verified all required information.
  9. I let the customer know anything unusual that occurred when trying their line.
  10. I verified the caller's Company Name using the Generic Alphabet.
  11. I used complete sentences.
  12. Verified the spelling of the callers name using the Ruby Alphabet.
  13. I verified the caller's email using the Nato Alphabet.
  14. I let the customer know if the caller declined to provide any information.
  15. My message is free of mistakes.
  16. My message is easy to read.
  17. I let the customer know when I screen out a solicitor.
  18. I provided the caller with the fax number so I sent the customer an FYI message.
  19. I utilized a short key writing the message.
  20. I provided the customer with all the information I received on the call.
  21. I let the customer know why I went outside of call handling instructions.
  22. I make sure that my message makes sense from the customer's point of view.
  23. I checked the VM action item after connecting to the Voice Mail.
  24. I verified the caller's address.