Verified thespelling of thecallers nameusing the RubyAlphabet.I provided thecustomer withall theinformation Ireceived on thecall.I let thecustomer knowif the callerdeclined toprovide anyinformation.I provided thecaller with thefax number so Isent thecustomer anFYI message.I verified thecaller'sCompanyName using theGenericAlphabet.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I filled in allthenecessaryaction bars.I relayedallrequiredscripts.I gatheredand verifiedall requiredinformation.I let thecustomer knowwhen a calleris frustrated ona call.I verifiedthecaller'saddress.I verified thecaller's emailusing theNatoAlphabet.I utilized ashort keywriting themessage.I sent themessage tothe correctcustomerI let thecustomer knowanythingunusual thatoccurred whentrying their line.Mymessageis free ofmistakes.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I usedcompletesentences.I send FYImessages forall calls over1 minutelong.I verifiedthe caller'sphonenumber.I checked theVM actionitem afterconnecting tothe Voice Mail.Mymessageis easy toread.I verified that Iam sendingthe messagefrom thecorrect TOCVerified thespelling of thecallers nameusing the RubyAlphabet.I provided thecustomer withall theinformation Ireceived on thecall.I let thecustomer knowif the callerdeclined toprovide anyinformation.I provided thecaller with thefax number so Isent thecustomer anFYI message.I verified thecaller'sCompanyName using theGenericAlphabet.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I filled in allthenecessaryaction bars.I relayedallrequiredscripts.I gatheredand verifiedall requiredinformation.I let thecustomer knowwhen a calleris frustrated ona call.I verifiedthecaller'saddress.I verified thecaller's emailusing theNatoAlphabet.I utilized ashort keywriting themessage.I sent themessage tothe correctcustomerI let thecustomer knowanythingunusual thatoccurred whentrying their line.Mymessageis free ofmistakes.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I usedcompletesentences.I send FYImessages forall calls over1 minutelong.I verifiedthe caller'sphonenumber.I checked theVM actionitem afterconnecting tothe Voice Mail.Mymessageis easy toread.I verified that Iam sendingthe messagefrom thecorrect TOC

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified the spelling of the callers name using the Ruby Alphabet.
  2. I provided the customer with all the information I received on the call.
  3. I let the customer know if the caller declined to provide any information.
  4. I provided the caller with the fax number so I sent the customer an FYI message.
  5. I verified the caller's Company Name using the Generic Alphabet.
  6. I make sure that my message makes sense from the customer's point of view.
  7. I filled in all the necessary action bars.
  8. I relayed all required scripts.
  9. I gathered and verified all required information.
  10. I let the customer know when a caller is frustrated on a call.
  11. I verified the caller's address.
  12. I verified the caller's email using the Nato Alphabet.
  13. I utilized a short key writing the message.
  14. I sent the message to the correct customer
  15. I let the customer know anything unusual that occurred when trying their line.
  16. My message is free of mistakes.
  17. I let the customer know when I screen out a solicitor.
  18. I let the customer know why I went outside of call handling instructions.
  19. I used complete sentences.
  20. I send FYI messages for all calls over 1 minute long.
  21. I verified the caller's phone number.
  22. I checked the VM action item after connecting to the Voice Mail.
  23. My message is easy to read.
  24. I verified that I am sending the message from the correct TOC