I filled in allthenecessaryaction bars.I utilized ashort keywriting themessage.I let thecustomer knowanythingunusual thatoccurred whentrying their line.Mymessageis free ofmistakes.I usedcompletesentences.I gatheredand verifiedall requiredinformation.I verifiedthecaller'saddress.I let thecustomer knowwhen a calleris frustrated ona call.I send FYImessages forall calls over1 minutelong.I let thecustomerknow when Iscreen out asolicitor.I provided thecustomer withall theinformation Ireceived on thecall.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verifiedthe caller'sphonenumber.I verified thecaller's emailusing theNatoAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCMymessageis easy toread.I relayedallrequiredscripts.I checked theVM actionitem afterconnecting tothe Voice Mail.I provided thecaller with thefax number so Isent thecustomer anFYI message.I sent themessage tothe correctcustomerI let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.Verified thespelling of thecallers nameusing the RubyAlphabet.I verified thecaller'sCompanyName using theGenericAlphabet.I filled in allthenecessaryaction bars.I utilized ashort keywriting themessage.I let thecustomer knowanythingunusual thatoccurred whentrying their line.Mymessageis free ofmistakes.I usedcompletesentences.I gatheredand verifiedall requiredinformation.I verifiedthecaller'saddress.I let thecustomer knowwhen a calleris frustrated ona call.I send FYImessages forall calls over1 minutelong.I let thecustomerknow when Iscreen out asolicitor.I provided thecustomer withall theinformation Ireceived on thecall.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verifiedthe caller'sphonenumber.I verified thecaller's emailusing theNatoAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCMymessageis easy toread.I relayedallrequiredscripts.I checked theVM actionitem afterconnecting tothe Voice Mail.I provided thecaller with thefax number so Isent thecustomer anFYI message.I sent themessage tothe correctcustomerI let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.Verified thespelling of thecallers nameusing the RubyAlphabet.I verified thecaller'sCompanyName using theGenericAlphabet.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I filled in all the necessary action bars.
  2. I utilized a short key writing the message.
  3. I let the customer know anything unusual that occurred when trying their line.
  4. My message is free of mistakes.
  5. I used complete sentences.
  6. I gathered and verified all required information.
  7. I verified the caller's address.
  8. I let the customer know when a caller is frustrated on a call.
  9. I send FYI messages for all calls over 1 minute long.
  10. I let the customer know when I screen out a solicitor.
  11. I provided the customer with all the information I received on the call.
  12. I make sure that my message makes sense from the customer's point of view.
  13. I verified the caller's phone number.
  14. I verified the caller's email using the Nato Alphabet.
  15. I verified that I am sending the message from the correct TOC
  16. My message is easy to read.
  17. I relayed all required scripts.
  18. I checked the VM action item after connecting to the Voice Mail.
  19. I provided the caller with the fax number so I sent the customer an FYI message.
  20. I sent the message to the correct customer
  21. I let the customer know if the caller declined to provide any information.
  22. I let the customer know why I went outside of call handling instructions.
  23. Verified the spelling of the callers name using the Ruby Alphabet.
  24. I verified the caller's Company Name using the Generic Alphabet.