Verified thespelling of thecallers nameusing the RubyAlphabet.I utilized ashort keywriting themessage.I checked theVM actionitem afterconnecting tothe Voice Mail.I send FYImessages forall calls over1 minutelong.I let thecustomer knowwhen a calleris frustrated ona call.I usedcompletesentences.Mymessageis easy toread.I let thecustomerknow when Iscreen out asolicitor.I verifiedthe caller'sphonenumber.I verified thecaller's emailusing theNatoAlphabet.I filled in allthenecessaryaction bars.I sent themessage tothe correctcustomerI let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified that Iam sendingthe messagefrom thecorrect TOCI gatheredand verifiedall requiredinformation.I verified thecaller'sCompanyName using theGenericAlphabet.I verifiedthecaller'saddress.I relayedallrequiredscripts.I provided thecaller with thefax number so Isent thecustomer anFYI message.I provided thecustomer withall theinformation Ireceived on thecall.Mymessageis free ofmistakes.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.Verified thespelling of thecallers nameusing the RubyAlphabet.I utilized ashort keywriting themessage.I checked theVM actionitem afterconnecting tothe Voice Mail.I send FYImessages forall calls over1 minutelong.I let thecustomer knowwhen a calleris frustrated ona call.I usedcompletesentences.Mymessageis easy toread.I let thecustomerknow when Iscreen out asolicitor.I verifiedthe caller'sphonenumber.I verified thecaller's emailusing theNatoAlphabet.I filled in allthenecessaryaction bars.I sent themessage tothe correctcustomerI let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified that Iam sendingthe messagefrom thecorrect TOCI gatheredand verifiedall requiredinformation.I verified thecaller'sCompanyName using theGenericAlphabet.I verifiedthecaller'saddress.I relayedallrequiredscripts.I provided thecaller with thefax number so Isent thecustomer anFYI message.I provided thecustomer withall theinformation Ireceived on thecall.Mymessageis free ofmistakes.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Verified the spelling of the callers name using the Ruby Alphabet.
  2. I utilized a short key writing the message.
  3. I checked the VM action item after connecting to the Voice Mail.
  4. I send FYI messages for all calls over 1 minute long.
  5. I let the customer know when a caller is frustrated on a call.
  6. I used complete sentences.
  7. My message is easy to read.
  8. I let the customer know when I screen out a solicitor.
  9. I verified the caller's phone number.
  10. I verified the caller's email using the Nato Alphabet.
  11. I filled in all the necessary action bars.
  12. I sent the message to the correct customer
  13. I let the customer know if the caller declined to provide any information.
  14. I let the customer know anything unusual that occurred when trying their line.
  15. I make sure that my message makes sense from the customer's point of view.
  16. I verified that I am sending the message from the correct TOC
  17. I gathered and verified all required information.
  18. I verified the caller's Company Name using the Generic Alphabet.
  19. I verified the caller's address.
  20. I relayed all required scripts.
  21. I provided the caller with the fax number so I sent the customer an FYI message.
  22. I provided the customer with all the information I received on the call.
  23. My message is free of mistakes.
  24. I let the customer know why I went outside of call handling instructions.