I let thecustomer knowif the callerdeclined toprovide anyinformation.I verified thecaller's emailusing theNatoAlphabet.Mymessageis free ofmistakes.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified that Iam sendingthe messagefrom thecorrect TOCI verifiedthecaller'saddress.I filled in allthenecessaryaction bars.I usedcompletesentences.I relayedallrequiredscripts.I verifiedthe caller'sphonenumber.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomerknow when Iscreen out asolicitor.I checked theVM actionitem afterconnecting tothe Voice Mail.Mymessageis easy toread.I verified thecaller'sCompanyName using theGenericAlphabet.I sent themessage tothe correctcustomerI provided thecustomer withall theinformation Ireceived on thecall.I send FYImessages forall calls over1 minutelong.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I utilized ashort keywriting themessage.I let thecustomer knowif the callerdeclined toprovide anyinformation.I verified thecaller's emailusing theNatoAlphabet.Mymessageis free ofmistakes.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified that Iam sendingthe messagefrom thecorrect TOCI verifiedthecaller'saddress.I filled in allthenecessaryaction bars.I usedcompletesentences.I relayedallrequiredscripts.I verifiedthe caller'sphonenumber.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomerknow when Iscreen out asolicitor.I checked theVM actionitem afterconnecting tothe Voice Mail.Mymessageis easy toread.I verified thecaller'sCompanyName using theGenericAlphabet.I sent themessage tothe correctcustomerI provided thecustomer withall theinformation Ireceived on thecall.I send FYImessages forall calls over1 minutelong.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I utilized ashort keywriting themessage.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I let the customer know if the caller declined to provide any information.
  2. I verified the caller's email using the Nato Alphabet.
  3. My message is free of mistakes.
  4. I let the customer know when a caller is frustrated on a call.
  5. I gathered and verified all required information.
  6. I provided the caller with the fax number so I sent the customer an FYI message.
  7. I let the customer know anything unusual that occurred when trying their line.
  8. I make sure that my message makes sense from the customer's point of view.
  9. I verified that I am sending the message from the correct TOC
  10. I verified the caller's address.
  11. I filled in all the necessary action bars.
  12. I used complete sentences.
  13. I relayed all required scripts.
  14. I verified the caller's phone number.
  15. Verified the spelling of the callers name using the Ruby Alphabet.
  16. I let the customer know when I screen out a solicitor.
  17. I checked the VM action item after connecting to the Voice Mail.
  18. My message is easy to read.
  19. I verified the caller's Company Name using the Generic Alphabet.
  20. I sent the message to the correct customer
  21. I provided the customer with all the information I received on the call.
  22. I send FYI messages for all calls over 1 minute long.
  23. I let the customer know why I went outside of call handling instructions.
  24. I utilized a short key writing the message.