I let thecustomer knowanythingunusual thatoccurred whentrying their line.I make sure thatmy messagemakes sense fromthe customer'spoint of view.Mymessageis easy toread.I verified thecaller'sCompanyName using theGenericAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCI usedcompletesentences.I provided thecustomer withall theinformation Ireceived on thecall.Mymessageis free ofmistakes.I checked theVM actionitem afterconnecting tothe Voice Mail.I sent themessage tothe correctcustomerVerified thespelling of thecallers nameusing the RubyAlphabet.I send FYImessages forall calls over1 minutelong.I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.I filled in allthenecessaryaction bars.I relayedallrequiredscripts.I verifiedthecaller'saddress.I utilized ashort keywriting themessage.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthe caller'sphonenumber.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I make sure thatmy messagemakes sense fromthe customer'spoint of view.Mymessageis easy toread.I verified thecaller'sCompanyName using theGenericAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCI usedcompletesentences.I provided thecustomer withall theinformation Ireceived on thecall.Mymessageis free ofmistakes.I checked theVM actionitem afterconnecting tothe Voice Mail.I sent themessage tothe correctcustomerVerified thespelling of thecallers nameusing the RubyAlphabet.I send FYImessages forall calls over1 minutelong.I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomerknow when Iscreen out asolicitor.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.I filled in allthenecessaryaction bars.I relayedallrequiredscripts.I verifiedthecaller'saddress.I utilized ashort keywriting themessage.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthe caller'sphonenumber.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I let the customer know anything unusual that occurred when trying their line.
  2. I make sure that my message makes sense from the customer's point of view.
  3. My message is easy to read.
  4. I verified the caller's Company Name using the Generic Alphabet.
  5. I verified that I am sending the message from the correct TOC
  6. I used complete sentences.
  7. I provided the customer with all the information I received on the call.
  8. My message is free of mistakes.
  9. I checked the VM action item after connecting to the Voice Mail.
  10. I sent the message to the correct customer
  11. Verified the spelling of the callers name using the Ruby Alphabet.
  12. I send FYI messages for all calls over 1 minute long.
  13. I provided the caller with the fax number so I sent the customer an FYI message.
  14. I let the customer know if the caller declined to provide any information.
  15. I let the customer know when I screen out a solicitor.
  16. I let the customer know when a caller is frustrated on a call.
  17. I gathered and verified all required information.
  18. I filled in all the necessary action bars.
  19. I relayed all required scripts.
  20. I verified the caller's address.
  21. I utilized a short key writing the message.
  22. I verified the caller's email using the Nato Alphabet.
  23. I let the customer know why I went outside of call handling instructions.
  24. I verified the caller's phone number.