I sent themessage tothe correctcustomerI utilized ashort keywriting themessage.Mymessageis easy toread.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I gatheredand verifiedall requiredinformation.I verified that Iam sendingthe messagefrom thecorrect TOCI make sure thatmy messagemakes sense fromthe customer'spoint of view.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I usedcompletesentences.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomer knowwhen a calleris frustrated ona call.I relayedallrequiredscripts.I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I checked theVM actionitem afterconnecting tothe Voice Mail.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowif the callerdeclined toprovide anyinformation.I provided thecustomer withall theinformation Ireceived on thecall.I send FYImessages forall calls over1 minutelong.I let thecustomerknow when Iscreen out asolicitor.Mymessageis free ofmistakes.I verifiedthe caller'sphonenumber.I verified thecaller'sCompanyName using theGenericAlphabet.I sent themessage tothe correctcustomerI utilized ashort keywriting themessage.Mymessageis easy toread.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I gatheredand verifiedall requiredinformation.I verified that Iam sendingthe messagefrom thecorrect TOCI make sure thatmy messagemakes sense fromthe customer'spoint of view.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I usedcompletesentences.Verified thespelling of thecallers nameusing the RubyAlphabet.I let thecustomer knowwhen a calleris frustrated ona call.I relayedallrequiredscripts.I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I checked theVM actionitem afterconnecting tothe Voice Mail.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowif the callerdeclined toprovide anyinformation.I provided thecustomer withall theinformation Ireceived on thecall.I send FYImessages forall calls over1 minutelong.I let thecustomerknow when Iscreen out asolicitor.Mymessageis free ofmistakes.I verifiedthe caller'sphonenumber.I verified thecaller'sCompanyName using theGenericAlphabet.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I sent the message to the correct customer
  2. I utilized a short key writing the message.
  3. My message is easy to read.
  4. I let the customer know anything unusual that occurred when trying their line.
  5. I gathered and verified all required information.
  6. I verified that I am sending the message from the correct TOC
  7. I make sure that my message makes sense from the customer's point of view.
  8. I filled in all the necessary action bars.
  9. I verified the caller's address.
  10. I used complete sentences.
  11. Verified the spelling of the callers name using the Ruby Alphabet.
  12. I let the customer know when a caller is frustrated on a call.
  13. I relayed all required scripts.
  14. I provided the caller with the fax number so I sent the customer an FYI message.
  15. I let the customer know why I went outside of call handling instructions.
  16. I checked the VM action item after connecting to the Voice Mail.
  17. I verified the caller's email using the Nato Alphabet.
  18. I let the customer know if the caller declined to provide any information.
  19. I provided the customer with all the information I received on the call.
  20. I send FYI messages for all calls over 1 minute long.
  21. I let the customer know when I screen out a solicitor.
  22. My message is free of mistakes.
  23. I verified the caller's phone number.
  24. I verified the caller's Company Name using the Generic Alphabet.