Mymessageis easy toread.I checked theVM actionitem afterconnecting tothe Voice Mail.I sent themessage tothe correctcustomerI gatheredand verifiedall requiredinformation.I utilized ashort keywriting themessage.Verified thespelling of thecallers nameusing the RubyAlphabet.I usedcompletesentences.I verified thecaller'sCompanyName using theGenericAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCI verifiedthe caller'sphonenumber.Mymessageis free ofmistakes.I send FYImessages forall calls over1 minutelong.I provided thecustomer withall theinformation Ireceived on thecall.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowwhen a calleris frustrated ona call.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I let thecustomerknow when Iscreen out asolicitor.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I relayedallrequiredscripts.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I provided thecaller with thefax number so Isent thecustomer anFYI message.Mymessageis easy toread.I checked theVM actionitem afterconnecting tothe Voice Mail.I sent themessage tothe correctcustomerI gatheredand verifiedall requiredinformation.I utilized ashort keywriting themessage.Verified thespelling of thecallers nameusing the RubyAlphabet.I usedcompletesentences.I verified thecaller'sCompanyName using theGenericAlphabet.I verified that Iam sendingthe messagefrom thecorrect TOCI verifiedthe caller'sphonenumber.Mymessageis free ofmistakes.I send FYImessages forall calls over1 minutelong.I provided thecustomer withall theinformation Ireceived on thecall.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I let thecustomer knowif the callerdeclined toprovide anyinformation.I let thecustomer knowwhen a calleris frustrated ona call.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I let thecustomerknow when Iscreen out asolicitor.I verified thecaller's emailusing theNatoAlphabet.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I relayedallrequiredscripts.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I provided thecaller with thefax number so Isent thecustomer anFYI message.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My message is easy to read.
  2. I checked the VM action item after connecting to the Voice Mail.
  3. I sent the message to the correct customer
  4. I gathered and verified all required information.
  5. I utilized a short key writing the message.
  6. Verified the spelling of the callers name using the Ruby Alphabet.
  7. I used complete sentences.
  8. I verified the caller's Company Name using the Generic Alphabet.
  9. I verified that I am sending the message from the correct TOC
  10. I verified the caller's phone number.
  11. My message is free of mistakes.
  12. I send FYI messages for all calls over 1 minute long.
  13. I provided the customer with all the information I received on the call.
  14. I filled in all the necessary action bars.
  15. I verified the caller's address.
  16. I let the customer know if the caller declined to provide any information.
  17. I let the customer know when a caller is frustrated on a call.
  18. I let the customer know why I went outside of call handling instructions.
  19. I let the customer know when I screen out a solicitor.
  20. I verified the caller's email using the Nato Alphabet.
  21. I let the customer know anything unusual that occurred when trying their line.
  22. I relayed all required scripts.
  23. I make sure that my message makes sense from the customer's point of view.
  24. I provided the caller with the fax number so I sent the customer an FYI message.