I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthe caller'sphonenumber.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I provided thecustomer withall theinformation Ireceived on thecall.I relayedallrequiredscripts.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verified that Iam sendingthe messagefrom thecorrect TOCI usedcompletesentences.I sent themessage tothe correctcustomerI send FYImessages forall calls over1 minutelong.I let thecustomer knowif the callerdeclined toprovide anyinformation.I utilized ashort keywriting themessage.Mymessageis easy toread.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified thecaller'sCompanyName using theGenericAlphabet.I verified thecaller's emailusing theNatoAlphabet.I let thecustomerknow when Iscreen out asolicitor.Verified thespelling of thecallers nameusing the RubyAlphabet.I checked theVM actionitem afterconnecting tothe Voice Mail.Mymessageis free ofmistakes.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.I provided thecaller with thefax number so Isent thecustomer anFYI message.I let thecustomer knowwhy I wentoutside of callhandlinginstructions.I verifiedthe caller'sphonenumber.I filled in allthenecessaryaction bars.I verifiedthecaller'saddress.I provided thecustomer withall theinformation Ireceived on thecall.I relayedallrequiredscripts.I let thecustomer knowanythingunusual thatoccurred whentrying their line.I verified that Iam sendingthe messagefrom thecorrect TOCI usedcompletesentences.I sent themessage tothe correctcustomerI send FYImessages forall calls over1 minutelong.I let thecustomer knowif the callerdeclined toprovide anyinformation.I utilized ashort keywriting themessage.Mymessageis easy toread.I make sure thatmy messagemakes sense fromthe customer'spoint of view.I verified thecaller'sCompanyName using theGenericAlphabet.I verified thecaller's emailusing theNatoAlphabet.I let thecustomerknow when Iscreen out asolicitor.Verified thespelling of thecallers nameusing the RubyAlphabet.I checked theVM actionitem afterconnecting tothe Voice Mail.Mymessageis free ofmistakes.I let thecustomer knowwhen a calleris frustrated ona call.I gatheredand verifiedall requiredinformation.

Master Message Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I provided the caller with the fax number so I sent the customer an FYI message.
  2. I let the customer know why I went outside of call handling instructions.
  3. I verified the caller's phone number.
  4. I filled in all the necessary action bars.
  5. I verified the caller's address.
  6. I provided the customer with all the information I received on the call.
  7. I relayed all required scripts.
  8. I let the customer know anything unusual that occurred when trying their line.
  9. I verified that I am sending the message from the correct TOC
  10. I used complete sentences.
  11. I sent the message to the correct customer
  12. I send FYI messages for all calls over 1 minute long.
  13. I let the customer know if the caller declined to provide any information.
  14. I utilized a short key writing the message.
  15. My message is easy to read.
  16. I make sure that my message makes sense from the customer's point of view.
  17. I verified the caller's Company Name using the Generic Alphabet.
  18. I verified the caller's email using the Nato Alphabet.
  19. I let the customer know when I screen out a solicitor.
  20. Verified the spelling of the callers name using the Ruby Alphabet.
  21. I checked the VM action item after connecting to the Voice Mail.
  22. My message is free of mistakes.
  23. I let the customer know when a caller is frustrated on a call.
  24. I gathered and verified all required information.