Master Message Bingo

Master Message Bingo Card

This bingo card has a free space and 24 words: Verified the spelling of the callers name using the Ruby Alphabet., My message is free of mistakes., I utilized a short key writing the message., I make sure that my message makes sense from the customer's point of view., I verified that I am sending the message from the correct TOC, I send FYI messages for all calls over 1 minute long., I provided the customer with all the information I received on the call., I filled in all the necessary action bars., I verified the caller's phone number., I relayed all required scripts., I gathered and verified all required information., I verified the caller's email using the Nato Alphabet., I let the customer know when a caller is frustrated on a call., I let the customer know if the caller declined to provide any information., I verified the caller's Company Name using the Generic Alphabet., I let the customer know when I screen out a solicitor., I sent the message to the correct customer, I let the customer know anything unusual that occurred when trying their line., I checked the VM action item after connecting to the Voice Mail., I verified the caller's address., I provided the caller with the fax number so I sent the customer an FYI message., I used complete sentences., I let the customer know why I went outside of call handling instructions. and My message is easy to read..

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