Customerset paymentto be madeonlineAgentprovidedEmpathystatementDriverCustomerAnalyticCustomerExpressiveCustomerAgentfrustrationleading toDead AirReason forDelinquencyis UEAgentprovidedrecap ofaccountstatusSpokewith thePrimaryAmiableCustomerSpokewithAuthorizedUserAgentprovidedbridgingstatementAgentprovided adigital-plugUse of aBrandingstatementUse ofOpenEndedQuestionFeeWaiverappliedJusticeAccountCloseEndedQuestionAskedReason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenVerifyDebit CardaccountownershipAgentdisplayedactivelisteningLord &TaylorAccountCustomermade adebit cardpaymentCustomerset paymentto be madeonlineAgentprovidedEmpathystatementDriverCustomerAnalyticCustomerExpressiveCustomerAgentfrustrationleading toDead AirReason forDelinquencyis UEAgentprovidedrecap ofaccountstatusSpokewith thePrimaryAmiableCustomerSpokewithAuthorizedUserAgentprovidedbridgingstatementAgentprovided adigital-plugUse of aBrandingstatementUse ofOpenEndedQuestionFeeWaiverappliedJusticeAccountCloseEndedQuestionAskedReason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenVerifyDebit CardaccountownershipAgentdisplayedactivelisteningLord &TaylorAccountCustomermade adebit cardpayment

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer set payment to be made online
  2. Agent provided Empathy statement
  3. Driver Customer
  4. Analytic Customer
  5. Expressive Customer
  6. Agent frustration leading to Dead Air
  7. Reason for Delinquency is UE
  8. Agent provided recap of account status
  9. Spoke with the Primary
  10. Amiable Customer
  11. Spoke with Authorized User
  12. Agent provided bridging statement
  13. Agent provided a digital-plug
  14. Use of a Branding statement
  15. Use of Open Ended Question
  16. Fee Waiver applied
  17. Justice Account
  18. Close Ended Question Asked
  19. Reason for Delinquency is Death in Family
  20. Recorded call disclosure given
  21. Verify Debit Card account ownership
  22. Agent displayed active listening
  23. Lord & Taylor Account
  24. Customer made a debit card payment