Reason forDelinquencyis UEAgentprovided adigital-plugReason forDelinquencyis Death inFamilySpokewithAuthorizedUserCustomerset paymentto be madeonlineDriverCustomerCloseEndedQuestionAskedCustomermade adebit cardpaymentUse of aBrandingstatementJusticeAccountExpressiveCustomerAnalyticCustomerSpokewith thePrimaryLord &TaylorAccountFeeWaiverappliedAmiableCustomerUse ofOpenEndedQuestionRecordedcalldisclosuregivenAgentdisplayedactivelisteningAgentprovidedEmpathystatementAgentprovidedbridgingstatementAgentfrustrationleading toDead AirAgentprovidedrecap ofaccountstatusVerifyDebit CardaccountownershipReason forDelinquencyis UEAgentprovided adigital-plugReason forDelinquencyis Death inFamilySpokewithAuthorizedUserCustomerset paymentto be madeonlineDriverCustomerCloseEndedQuestionAskedCustomermade adebit cardpaymentUse of aBrandingstatementJusticeAccountExpressiveCustomerAnalyticCustomerSpokewith thePrimaryLord &TaylorAccountFeeWaiverappliedAmiableCustomerUse ofOpenEndedQuestionRecordedcalldisclosuregivenAgentdisplayedactivelisteningAgentprovidedEmpathystatementAgentprovidedbridgingstatementAgentfrustrationleading toDead AirAgentprovidedrecap ofaccountstatusVerifyDebit Cardaccountownership

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reason for Delinquency is UE
  2. Agent provided a digital-plug
  3. Reason for Delinquency is Death in Family
  4. Spoke with Authorized User
  5. Customer set payment to be made online
  6. Driver Customer
  7. Close Ended Question Asked
  8. Customer made a debit card payment
  9. Use of a Branding statement
  10. Justice Account
  11. Expressive Customer
  12. Analytic Customer
  13. Spoke with the Primary
  14. Lord & Taylor Account
  15. Fee Waiver applied
  16. Amiable Customer
  17. Use of Open Ended Question
  18. Recorded call disclosure given
  19. Agent displayed active listening
  20. Agent provided Empathy statement
  21. Agent provided bridging statement
  22. Agent frustration leading to Dead Air
  23. Agent provided recap of account status
  24. Verify Debit Card account ownership