Customerset paymentto be madeonlineReason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenAgentprovided adigital-plugSpokewith thePrimaryCloseEndedQuestionAskedUse ofOpenEndedQuestionReason forDelinquencyis UEAgentprovidedEmpathystatementVerifyDebit CardaccountownershipAmiableCustomerFeeWaiverappliedAgentfrustrationleading toDead AirJusticeAccountCustomermade adebit cardpaymentAgentprovidedbridgingstatementSpokewithAuthorizedUserAgentdisplayedactivelisteningUse of aBrandingstatementExpressiveCustomerDriverCustomerAgentprovidedrecap ofaccountstatusAnalyticCustomerLord &TaylorAccountCustomerset paymentto be madeonlineReason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenAgentprovided adigital-plugSpokewith thePrimaryCloseEndedQuestionAskedUse ofOpenEndedQuestionReason forDelinquencyis UEAgentprovidedEmpathystatementVerifyDebit CardaccountownershipAmiableCustomerFeeWaiverappliedAgentfrustrationleading toDead AirJusticeAccountCustomermade adebit cardpaymentAgentprovidedbridgingstatementSpokewithAuthorizedUserAgentdisplayedactivelisteningUse of aBrandingstatementExpressiveCustomerDriverCustomerAgentprovidedrecap ofaccountstatusAnalyticCustomerLord &TaylorAccount

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer set payment to be made online
  2. Reason for Delinquency is Death in Family
  3. Recorded call disclosure given
  4. Agent provided a digital-plug
  5. Spoke with the Primary
  6. Close Ended Question Asked
  7. Use of Open Ended Question
  8. Reason for Delinquency is UE
  9. Agent provided Empathy statement
  10. Verify Debit Card account ownership
  11. Amiable Customer
  12. Fee Waiver applied
  13. Agent frustration leading to Dead Air
  14. Justice Account
  15. Customer made a debit card payment
  16. Agent provided bridging statement
  17. Spoke with Authorized User
  18. Agent displayed active listening
  19. Use of a Branding statement
  20. Expressive Customer
  21. Driver Customer
  22. Agent provided recap of account status
  23. Analytic Customer
  24. Lord & Taylor Account