Lord &TaylorAccountDriverCustomerSpokewithAuthorizedUserCustomermade adebit cardpaymentSpokewith thePrimaryAgentprovidedbridgingstatementAnalyticCustomerCustomerset paymentto be madeonlineCloseEndedQuestionAskedReason forDelinquencyis Death inFamilyExpressiveCustomerReason forDelinquencyis UEAgentprovidedrecap ofaccountstatusAgentfrustrationleading toDead AirAgentprovidedEmpathystatementRecordedcalldisclosuregivenVerifyDebit CardaccountownershipJusticeAccountAmiableCustomerAgentdisplayedactivelisteningFeeWaiverappliedUse of aBrandingstatementAgentprovided adigital-plugUse ofOpenEndedQuestionLord &TaylorAccountDriverCustomerSpokewithAuthorizedUserCustomermade adebit cardpaymentSpokewith thePrimaryAgentprovidedbridgingstatementAnalyticCustomerCustomerset paymentto be madeonlineCloseEndedQuestionAskedReason forDelinquencyis Death inFamilyExpressiveCustomerReason forDelinquencyis UEAgentprovidedrecap ofaccountstatusAgentfrustrationleading toDead AirAgentprovidedEmpathystatementRecordedcalldisclosuregivenVerifyDebit CardaccountownershipJusticeAccountAmiableCustomerAgentdisplayedactivelisteningFeeWaiverappliedUse of aBrandingstatementAgentprovided adigital-plugUse ofOpenEndedQuestion

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lord & Taylor Account
  2. Driver Customer
  3. Spoke with Authorized User
  4. Customer made a debit card payment
  5. Spoke with the Primary
  6. Agent provided bridging statement
  7. Analytic Customer
  8. Customer set payment to be made online
  9. Close Ended Question Asked
  10. Reason for Delinquency is Death in Family
  11. Expressive Customer
  12. Reason for Delinquency is UE
  13. Agent provided recap of account status
  14. Agent frustration leading to Dead Air
  15. Agent provided Empathy statement
  16. Recorded call disclosure given
  17. Verify Debit Card account ownership
  18. Justice Account
  19. Amiable Customer
  20. Agent displayed active listening
  21. Fee Waiver applied
  22. Use of a Branding statement
  23. Agent provided a digital-plug
  24. Use of Open Ended Question