Agentprovided adigital-plugExpressiveCustomerAgentdisplayedactivelisteningDriverCustomerRecordedcalldisclosuregivenAgentprovidedEmpathystatementUse of aBrandingstatementAgentprovidedbridgingstatementCustomermade adebit cardpaymentAgentprovidedrecap ofaccountstatusUse ofOpenEndedQuestionAgentfrustrationleading toDead AirVerifyDebit CardaccountownershipAmiableCustomerCustomerset paymentto be madeonlineSpokewithAuthorizedUserSpokewith thePrimaryReason forDelinquencyis UELord &TaylorAccountAnalyticCustomerCloseEndedQuestionAskedFeeWaiverappliedReason forDelinquencyis Death inFamilyJusticeAccountAgentprovided adigital-plugExpressiveCustomerAgentdisplayedactivelisteningDriverCustomerRecordedcalldisclosuregivenAgentprovidedEmpathystatementUse of aBrandingstatementAgentprovidedbridgingstatementCustomermade adebit cardpaymentAgentprovidedrecap ofaccountstatusUse ofOpenEndedQuestionAgentfrustrationleading toDead AirVerifyDebit CardaccountownershipAmiableCustomerCustomerset paymentto be madeonlineSpokewithAuthorizedUserSpokewith thePrimaryReason forDelinquencyis UELord &TaylorAccountAnalyticCustomerCloseEndedQuestionAskedFeeWaiverappliedReason forDelinquencyis Death inFamilyJusticeAccount

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent provided a digital-plug
  2. Expressive Customer
  3. Agent displayed active listening
  4. Driver Customer
  5. Recorded call disclosure given
  6. Agent provided Empathy statement
  7. Use of a Branding statement
  8. Agent provided bridging statement
  9. Customer made a debit card payment
  10. Agent provided recap of account status
  11. Use of Open Ended Question
  12. Agent frustration leading to Dead Air
  13. Verify Debit Card account ownership
  14. Amiable Customer
  15. Customer set payment to be made online
  16. Spoke with Authorized User
  17. Spoke with the Primary
  18. Reason for Delinquency is UE
  19. Lord & Taylor Account
  20. Analytic Customer
  21. Close Ended Question Asked
  22. Fee Waiver applied
  23. Reason for Delinquency is Death in Family
  24. Justice Account