Customermade adebit cardpaymentLord &TaylorAccountAgentprovidedEmpathystatementExpressiveCustomerReason forDelinquencyis UEAgentprovided adigital-plugAgentprovidedrecap ofaccountstatusAgentprovidedbridgingstatementJusticeAccountDriverCustomerAnalyticCustomerUse ofOpenEndedQuestionUse of aBrandingstatementVerifyDebit CardaccountownershipAgentfrustrationleading toDead AirSpokewithAuthorizedUserReason forDelinquencyis Death inFamilyCloseEndedQuestionAskedSpokewith thePrimaryAmiableCustomerRecordedcalldisclosuregivenFeeWaiverappliedAgentdisplayedactivelisteningCustomerset paymentto be madeonlineCustomermade adebit cardpaymentLord &TaylorAccountAgentprovidedEmpathystatementExpressiveCustomerReason forDelinquencyis UEAgentprovided adigital-plugAgentprovidedrecap ofaccountstatusAgentprovidedbridgingstatementJusticeAccountDriverCustomerAnalyticCustomerUse ofOpenEndedQuestionUse of aBrandingstatementVerifyDebit CardaccountownershipAgentfrustrationleading toDead AirSpokewithAuthorizedUserReason forDelinquencyis Death inFamilyCloseEndedQuestionAskedSpokewith thePrimaryAmiableCustomerRecordedcalldisclosuregivenFeeWaiverappliedAgentdisplayedactivelisteningCustomerset paymentto be madeonline

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer made a debit card payment
  2. Lord & Taylor Account
  3. Agent provided Empathy statement
  4. Expressive Customer
  5. Reason for Delinquency is UE
  6. Agent provided a digital-plug
  7. Agent provided recap of account status
  8. Agent provided bridging statement
  9. Justice Account
  10. Driver Customer
  11. Analytic Customer
  12. Use of Open Ended Question
  13. Use of a Branding statement
  14. Verify Debit Card account ownership
  15. Agent frustration leading to Dead Air
  16. Spoke with Authorized User
  17. Reason for Delinquency is Death in Family
  18. Close Ended Question Asked
  19. Spoke with the Primary
  20. Amiable Customer
  21. Recorded call disclosure given
  22. Fee Waiver applied
  23. Agent displayed active listening
  24. Customer set payment to be made online