RecordedcalldisclosuregivenAgentdisplayedactivelisteningReason forDelinquencyis UEAgentprovidedEmpathystatementCustomermade adebit cardpaymentAgentfrustrationleading toDead AirJusticeAccountAnalyticCustomerAgentprovided adigital-plugCloseEndedQuestionAskedExpressiveCustomerSpokewithAuthorizedUserAmiableCustomerUse of aBrandingstatementLord &TaylorAccountUse ofOpenEndedQuestionVerifyDebit CardaccountownershipSpokewith thePrimaryDriverCustomerCustomerset paymentto be madeonlineReason forDelinquencyis Death inFamilyAgentprovidedrecap ofaccountstatusFeeWaiverappliedAgentprovidedbridgingstatementRecordedcalldisclosuregivenAgentdisplayedactivelisteningReason forDelinquencyis UEAgentprovidedEmpathystatementCustomermade adebit cardpaymentAgentfrustrationleading toDead AirJusticeAccountAnalyticCustomerAgentprovided adigital-plugCloseEndedQuestionAskedExpressiveCustomerSpokewithAuthorizedUserAmiableCustomerUse of aBrandingstatementLord &TaylorAccountUse ofOpenEndedQuestionVerifyDebit CardaccountownershipSpokewith thePrimaryDriverCustomerCustomerset paymentto be madeonlineReason forDelinquencyis Death inFamilyAgentprovidedrecap ofaccountstatusFeeWaiverappliedAgentprovidedbridgingstatement

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recorded call disclosure given
  2. Agent displayed active listening
  3. Reason for Delinquency is UE
  4. Agent provided Empathy statement
  5. Customer made a debit card payment
  6. Agent frustration leading to Dead Air
  7. Justice Account
  8. Analytic Customer
  9. Agent provided a digital-plug
  10. Close Ended Question Asked
  11. Expressive Customer
  12. Spoke with Authorized User
  13. Amiable Customer
  14. Use of a Branding statement
  15. Lord & Taylor Account
  16. Use of Open Ended Question
  17. Verify Debit Card account ownership
  18. Spoke with the Primary
  19. Driver Customer
  20. Customer set payment to be made online
  21. Reason for Delinquency is Death in Family
  22. Agent provided recap of account status
  23. Fee Waiver applied
  24. Agent provided bridging statement