RecordedcalldisclosuregivenSpokewith thePrimaryAgentprovided adigital-plugLord &TaylorAccountCustomermade adebit cardpaymentAmiableCustomerUse ofOpenEndedQuestionAgentdisplayedactivelisteningAnalyticCustomerFeeWaiverappliedAgentprovidedbridgingstatementSpokewithAuthorizedUserAgentprovidedEmpathystatementCustomerset paymentto be madeonlineReason forDelinquencyis Death inFamilyExpressiveCustomerAgentfrustrationleading toDead AirJusticeAccountDriverCustomerVerifyDebit CardaccountownershipReason forDelinquencyis UEUse of aBrandingstatementCloseEndedQuestionAskedAgentprovidedrecap ofaccountstatusRecordedcalldisclosuregivenSpokewith thePrimaryAgentprovided adigital-plugLord &TaylorAccountCustomermade adebit cardpaymentAmiableCustomerUse ofOpenEndedQuestionAgentdisplayedactivelisteningAnalyticCustomerFeeWaiverappliedAgentprovidedbridgingstatementSpokewithAuthorizedUserAgentprovidedEmpathystatementCustomerset paymentto be madeonlineReason forDelinquencyis Death inFamilyExpressiveCustomerAgentfrustrationleading toDead AirJusticeAccountDriverCustomerVerifyDebit CardaccountownershipReason forDelinquencyis UEUse of aBrandingstatementCloseEndedQuestionAskedAgentprovidedrecap ofaccountstatus

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recorded call disclosure given
  2. Spoke with the Primary
  3. Agent provided a digital-plug
  4. Lord & Taylor Account
  5. Customer made a debit card payment
  6. Amiable Customer
  7. Use of Open Ended Question
  8. Agent displayed active listening
  9. Analytic Customer
  10. Fee Waiver applied
  11. Agent provided bridging statement
  12. Spoke with Authorized User
  13. Agent provided Empathy statement
  14. Customer set payment to be made online
  15. Reason for Delinquency is Death in Family
  16. Expressive Customer
  17. Agent frustration leading to Dead Air
  18. Justice Account
  19. Driver Customer
  20. Verify Debit Card account ownership
  21. Reason for Delinquency is UE
  22. Use of a Branding statement
  23. Close Ended Question Asked
  24. Agent provided recap of account status