JusticeAccountUse of aBrandingstatementAgentfrustrationleading toDead AirAgentprovidedrecap ofaccountstatusRecordedcalldisclosuregivenCloseEndedQuestionAskedAgentprovidedbridgingstatementUse ofOpenEndedQuestionReason forDelinquencyis Death inFamilyAgentprovided adigital-plugExpressiveCustomerAgentdisplayedactivelisteningSpokewith thePrimaryFeeWaiverappliedCustomerset paymentto be madeonlineCustomermade adebit cardpaymentVerifyDebit CardaccountownershipLord &TaylorAccountSpokewithAuthorizedUserAnalyticCustomerDriverCustomerReason forDelinquencyis UEAmiableCustomerAgentprovidedEmpathystatementJusticeAccountUse of aBrandingstatementAgentfrustrationleading toDead AirAgentprovidedrecap ofaccountstatusRecordedcalldisclosuregivenCloseEndedQuestionAskedAgentprovidedbridgingstatementUse ofOpenEndedQuestionReason forDelinquencyis Death inFamilyAgentprovided adigital-plugExpressiveCustomerAgentdisplayedactivelisteningSpokewith thePrimaryFeeWaiverappliedCustomerset paymentto be madeonlineCustomermade adebit cardpaymentVerifyDebit CardaccountownershipLord &TaylorAccountSpokewithAuthorizedUserAnalyticCustomerDriverCustomerReason forDelinquencyis UEAmiableCustomerAgentprovidedEmpathystatement

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Justice Account
  2. Use of a Branding statement
  3. Agent frustration leading to Dead Air
  4. Agent provided recap of account status
  5. Recorded call disclosure given
  6. Close Ended Question Asked
  7. Agent provided bridging statement
  8. Use of Open Ended Question
  9. Reason for Delinquency is Death in Family
  10. Agent provided a digital-plug
  11. Expressive Customer
  12. Agent displayed active listening
  13. Spoke with the Primary
  14. Fee Waiver applied
  15. Customer set payment to be made online
  16. Customer made a debit card payment
  17. Verify Debit Card account ownership
  18. Lord & Taylor Account
  19. Spoke with Authorized User
  20. Analytic Customer
  21. Driver Customer
  22. Reason for Delinquency is UE
  23. Amiable Customer
  24. Agent provided Empathy statement