Agentprovided adigital-plugVerifyDebit CardaccountownershipCustomerset paymentto be madeonlineReason forDelinquencyis Death inFamilyExpressiveCustomerJusticeAccountAmiableCustomerAgentprovidedrecap ofaccountstatusFeeWaiverappliedSpokewith thePrimaryCustomermade adebit cardpaymentRecordedcalldisclosuregivenAnalyticCustomerReason forDelinquencyis UESpokewithAuthorizedUserUse ofOpenEndedQuestionAgentprovidedbridgingstatementUse of aBrandingstatementAgentprovidedEmpathystatementAgentfrustrationleading toDead AirDriverCustomerCloseEndedQuestionAskedLord &TaylorAccountAgentdisplayedactivelisteningAgentprovided adigital-plugVerifyDebit CardaccountownershipCustomerset paymentto be madeonlineReason forDelinquencyis Death inFamilyExpressiveCustomerJusticeAccountAmiableCustomerAgentprovidedrecap ofaccountstatusFeeWaiverappliedSpokewith thePrimaryCustomermade adebit cardpaymentRecordedcalldisclosuregivenAnalyticCustomerReason forDelinquencyis UESpokewithAuthorizedUserUse ofOpenEndedQuestionAgentprovidedbridgingstatementUse of aBrandingstatementAgentprovidedEmpathystatementAgentfrustrationleading toDead AirDriverCustomerCloseEndedQuestionAskedLord &TaylorAccountAgentdisplayedactivelistening

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent provided a digital-plug
  2. Verify Debit Card account ownership
  3. Customer set payment to be made online
  4. Reason for Delinquency is Death in Family
  5. Expressive Customer
  6. Justice Account
  7. Amiable Customer
  8. Agent provided recap of account status
  9. Fee Waiver applied
  10. Spoke with the Primary
  11. Customer made a debit card payment
  12. Recorded call disclosure given
  13. Analytic Customer
  14. Reason for Delinquency is UE
  15. Spoke with Authorized User
  16. Use of Open Ended Question
  17. Agent provided bridging statement
  18. Use of a Branding statement
  19. Agent provided Empathy statement
  20. Agent frustration leading to Dead Air
  21. Driver Customer
  22. Close Ended Question Asked
  23. Lord & Taylor Account
  24. Agent displayed active listening