Reason forDelinquencyis Death inFamilySpokewithAuthorizedUserJusticeAccountFeeWaiverappliedDriverCustomerAnalyticCustomerExpressiveCustomerAmiableCustomerSpokewith thePrimaryUse ofOpenEndedQuestionLord &TaylorAccountCustomermade adebit cardpaymentUse of aBrandingstatementAgentprovidedbridgingstatementCloseEndedQuestionAskedRecordedcalldisclosuregivenAgentdisplayedactivelisteningAgentfrustrationleading toDead AirReason forDelinquencyis UECustomerset paymentto be madeonlineAgentprovided adigital-plugVerifyDebit CardaccountownershipAgentprovidedrecap ofaccountstatusAgentprovidedEmpathystatementReason forDelinquencyis Death inFamilySpokewithAuthorizedUserJusticeAccountFeeWaiverappliedDriverCustomerAnalyticCustomerExpressiveCustomerAmiableCustomerSpokewith thePrimaryUse ofOpenEndedQuestionLord &TaylorAccountCustomermade adebit cardpaymentUse of aBrandingstatementAgentprovidedbridgingstatementCloseEndedQuestionAskedRecordedcalldisclosuregivenAgentdisplayedactivelisteningAgentfrustrationleading toDead AirReason forDelinquencyis UECustomerset paymentto be madeonlineAgentprovided adigital-plugVerifyDebit CardaccountownershipAgentprovidedrecap ofaccountstatusAgentprovidedEmpathystatement

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reason for Delinquency is Death in Family
  2. Spoke with Authorized User
  3. Justice Account
  4. Fee Waiver applied
  5. Driver Customer
  6. Analytic Customer
  7. Expressive Customer
  8. Amiable Customer
  9. Spoke with the Primary
  10. Use of Open Ended Question
  11. Lord & Taylor Account
  12. Customer made a debit card payment
  13. Use of a Branding statement
  14. Agent provided bridging statement
  15. Close Ended Question Asked
  16. Recorded call disclosure given
  17. Agent displayed active listening
  18. Agent frustration leading to Dead Air
  19. Reason for Delinquency is UE
  20. Customer set payment to be made online
  21. Agent provided a digital-plug
  22. Verify Debit Card account ownership
  23. Agent provided recap of account status
  24. Agent provided Empathy statement