DriverCustomerAnalyticCustomerAgentprovidedbridgingstatementUse ofOpenEndedQuestionAgentfrustrationleading toDead AirAgentdisplayedactivelisteningRecordedcalldisclosuregivenSpokewith thePrimaryJusticeAccountReason forDelinquencyis UEAgentprovided adigital-plugSpokewithAuthorizedUserUse of aBrandingstatementCustomermade adebit cardpaymentExpressiveCustomerReason forDelinquencyis Death inFamilyAgentprovidedEmpathystatementLord &TaylorAccountCloseEndedQuestionAskedFeeWaiverappliedAgentprovidedrecap ofaccountstatusVerifyDebit CardaccountownershipAmiableCustomerCustomerset paymentto be madeonlineDriverCustomerAnalyticCustomerAgentprovidedbridgingstatementUse ofOpenEndedQuestionAgentfrustrationleading toDead AirAgentdisplayedactivelisteningRecordedcalldisclosuregivenSpokewith thePrimaryJusticeAccountReason forDelinquencyis UEAgentprovided adigital-plugSpokewithAuthorizedUserUse of aBrandingstatementCustomermade adebit cardpaymentExpressiveCustomerReason forDelinquencyis Death inFamilyAgentprovidedEmpathystatementLord &TaylorAccountCloseEndedQuestionAskedFeeWaiverappliedAgentprovidedrecap ofaccountstatusVerifyDebit CardaccountownershipAmiableCustomerCustomerset paymentto be madeonline

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Driver Customer
  2. Analytic Customer
  3. Agent provided bridging statement
  4. Use of Open Ended Question
  5. Agent frustration leading to Dead Air
  6. Agent displayed active listening
  7. Recorded call disclosure given
  8. Spoke with the Primary
  9. Justice Account
  10. Reason for Delinquency is UE
  11. Agent provided a digital-plug
  12. Spoke with Authorized User
  13. Use of a Branding statement
  14. Customer made a debit card payment
  15. Expressive Customer
  16. Reason for Delinquency is Death in Family
  17. Agent provided Empathy statement
  18. Lord & Taylor Account
  19. Close Ended Question Asked
  20. Fee Waiver applied
  21. Agent provided recap of account status
  22. Verify Debit Card account ownership
  23. Amiable Customer
  24. Customer set payment to be made online