Customermade adebit cardpaymentAgentprovidedrecap ofaccountstatusAgentfrustrationleading toDead AirSpokewith thePrimaryFeeWaiverappliedAgentprovided adigital-plugVerifyDebit CardaccountownershipSpokewithAuthorizedUserJusticeAccountUse ofOpenEndedQuestionUse of aBrandingstatementCustomerset paymentto be madeonlineReason forDelinquencyis UELord &TaylorAccountAmiableCustomerAgentdisplayedactivelisteningDriverCustomerExpressiveCustomerAgentprovidedbridgingstatementReason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenAgentprovidedEmpathystatementCloseEndedQuestionAskedAnalyticCustomerCustomermade adebit cardpaymentAgentprovidedrecap ofaccountstatusAgentfrustrationleading toDead AirSpokewith thePrimaryFeeWaiverappliedAgentprovided adigital-plugVerifyDebit CardaccountownershipSpokewithAuthorizedUserJusticeAccountUse ofOpenEndedQuestionUse of aBrandingstatementCustomerset paymentto be madeonlineReason forDelinquencyis UELord &TaylorAccountAmiableCustomerAgentdisplayedactivelisteningDriverCustomerExpressiveCustomerAgentprovidedbridgingstatementReason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenAgentprovidedEmpathystatementCloseEndedQuestionAskedAnalyticCustomer

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer made a debit card payment
  2. Agent provided recap of account status
  3. Agent frustration leading to Dead Air
  4. Spoke with the Primary
  5. Fee Waiver applied
  6. Agent provided a digital-plug
  7. Verify Debit Card account ownership
  8. Spoke with Authorized User
  9. Justice Account
  10. Use of Open Ended Question
  11. Use of a Branding statement
  12. Customer set payment to be made online
  13. Reason for Delinquency is UE
  14. Lord & Taylor Account
  15. Amiable Customer
  16. Agent displayed active listening
  17. Driver Customer
  18. Expressive Customer
  19. Agent provided bridging statement
  20. Reason for Delinquency is Death in Family
  21. Recorded call disclosure given
  22. Agent provided Empathy statement
  23. Close Ended Question Asked
  24. Analytic Customer