AnalyticCustomerAgentprovidedbridgingstatementUse ofOpenEndedQuestionDriverCustomerVerifyDebit CardaccountownershipUse of aBrandingstatementSpokewith thePrimaryAgentfrustrationleading toDead AirAmiableCustomerRecordedcalldisclosuregivenAgentprovidedrecap ofaccountstatusCustomerset paymentto be madeonlineExpressiveCustomerLord &TaylorAccountFeeWaiverappliedCloseEndedQuestionAskedAgentprovided adigital-plugJusticeAccountAgentdisplayedactivelisteningSpokewithAuthorizedUserCustomermade adebit cardpaymentReason forDelinquencyis Death inFamilyReason forDelinquencyis UEAgentprovidedEmpathystatementAnalyticCustomerAgentprovidedbridgingstatementUse ofOpenEndedQuestionDriverCustomerVerifyDebit CardaccountownershipUse of aBrandingstatementSpokewith thePrimaryAgentfrustrationleading toDead AirAmiableCustomerRecordedcalldisclosuregivenAgentprovidedrecap ofaccountstatusCustomerset paymentto be madeonlineExpressiveCustomerLord &TaylorAccountFeeWaiverappliedCloseEndedQuestionAskedAgentprovided adigital-plugJusticeAccountAgentdisplayedactivelisteningSpokewithAuthorizedUserCustomermade adebit cardpaymentReason forDelinquencyis Death inFamilyReason forDelinquencyis UEAgentprovidedEmpathystatement

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Analytic Customer
  2. Agent provided bridging statement
  3. Use of Open Ended Question
  4. Driver Customer
  5. Verify Debit Card account ownership
  6. Use of a Branding statement
  7. Spoke with the Primary
  8. Agent frustration leading to Dead Air
  9. Amiable Customer
  10. Recorded call disclosure given
  11. Agent provided recap of account status
  12. Customer set payment to be made online
  13. Expressive Customer
  14. Lord & Taylor Account
  15. Fee Waiver applied
  16. Close Ended Question Asked
  17. Agent provided a digital-plug
  18. Justice Account
  19. Agent displayed active listening
  20. Spoke with Authorized User
  21. Customer made a debit card payment
  22. Reason for Delinquency is Death in Family
  23. Reason for Delinquency is UE
  24. Agent provided Empathy statement