AmiableCustomerSpokewith thePrimaryRecordedcalldisclosuregivenAnalyticCustomerUse ofOpenEndedQuestionReason forDelinquencyis UECustomermade adebit cardpaymentAgentfrustrationleading toDead AirCustomerset paymentto be madeonlineCloseEndedQuestionAskedAgentprovidedEmpathystatementAgentprovidedbridgingstatementVerifyDebit CardaccountownershipFeeWaiverappliedLord &TaylorAccountJusticeAccountAgentprovidedrecap ofaccountstatusDriverCustomerReason forDelinquencyis Death inFamilyAgentprovided adigital-plugUse of aBrandingstatementAgentdisplayedactivelisteningExpressiveCustomerSpokewithAuthorizedUserAmiableCustomerSpokewith thePrimaryRecordedcalldisclosuregivenAnalyticCustomerUse ofOpenEndedQuestionReason forDelinquencyis UECustomermade adebit cardpaymentAgentfrustrationleading toDead AirCustomerset paymentto be madeonlineCloseEndedQuestionAskedAgentprovidedEmpathystatementAgentprovidedbridgingstatementVerifyDebit CardaccountownershipFeeWaiverappliedLord &TaylorAccountJusticeAccountAgentprovidedrecap ofaccountstatusDriverCustomerReason forDelinquencyis Death inFamilyAgentprovided adigital-plugUse of aBrandingstatementAgentdisplayedactivelisteningExpressiveCustomerSpokewithAuthorizedUser

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Amiable Customer
  2. Spoke with the Primary
  3. Recorded call disclosure given
  4. Analytic Customer
  5. Use of Open Ended Question
  6. Reason for Delinquency is UE
  7. Customer made a debit card payment
  8. Agent frustration leading to Dead Air
  9. Customer set payment to be made online
  10. Close Ended Question Asked
  11. Agent provided Empathy statement
  12. Agent provided bridging statement
  13. Verify Debit Card account ownership
  14. Fee Waiver applied
  15. Lord & Taylor Account
  16. Justice Account
  17. Agent provided recap of account status
  18. Driver Customer
  19. Reason for Delinquency is Death in Family
  20. Agent provided a digital-plug
  21. Use of a Branding statement
  22. Agent displayed active listening
  23. Expressive Customer
  24. Spoke with Authorized User