Reason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenCustomermade adebit cardpaymentAgentfrustrationleading toDead AirAgentdisplayedactivelisteningAgentprovidedEmpathystatementAnalyticCustomerSpokewith thePrimaryAgentprovided adigital-plugCustomerset paymentto be madeonlineAmiableCustomerDriverCustomerSpokewithAuthorizedUserExpressiveCustomerUse ofOpenEndedQuestionUse of aBrandingstatementAgentprovidedbridgingstatementCloseEndedQuestionAskedReason forDelinquencyis UELord &TaylorAccountVerifyDebit CardaccountownershipFeeWaiverappliedAgentprovidedrecap ofaccountstatusJusticeAccountReason forDelinquencyis Death inFamilyRecordedcalldisclosuregivenCustomermade adebit cardpaymentAgentfrustrationleading toDead AirAgentdisplayedactivelisteningAgentprovidedEmpathystatementAnalyticCustomerSpokewith thePrimaryAgentprovided adigital-plugCustomerset paymentto be madeonlineAmiableCustomerDriverCustomerSpokewithAuthorizedUserExpressiveCustomerUse ofOpenEndedQuestionUse of aBrandingstatementAgentprovidedbridgingstatementCloseEndedQuestionAskedReason forDelinquencyis UELord &TaylorAccountVerifyDebit CardaccountownershipFeeWaiverappliedAgentprovidedrecap ofaccountstatusJusticeAccount

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reason for Delinquency is Death in Family
  2. Recorded call disclosure given
  3. Customer made a debit card payment
  4. Agent frustration leading to Dead Air
  5. Agent displayed active listening
  6. Agent provided Empathy statement
  7. Analytic Customer
  8. Spoke with the Primary
  9. Agent provided a digital-plug
  10. Customer set payment to be made online
  11. Amiable Customer
  12. Driver Customer
  13. Spoke with Authorized User
  14. Expressive Customer
  15. Use of Open Ended Question
  16. Use of a Branding statement
  17. Agent provided bridging statement
  18. Close Ended Question Asked
  19. Reason for Delinquency is UE
  20. Lord & Taylor Account
  21. Verify Debit Card account ownership
  22. Fee Waiver applied
  23. Agent provided recap of account status
  24. Justice Account