DriverCustomerAgentprovidedbridgingstatementUse ofOpenEndedQuestionUse of aBrandingstatementReason forDelinquencyis UEAgentprovided adigital-plugAgentprovidedEmpathystatementReason forDelinquencyis Death inFamilySpokewith thePrimaryFeeWaiverappliedJusticeAccountRecordedcalldisclosuregivenLord &TaylorAccountExpressiveCustomerCustomerset paymentto be madeonlineCustomermade adebit cardpaymentAgentfrustrationleading toDead AirCloseEndedQuestionAskedAgentprovidedrecap ofaccountstatusVerifyDebit CardaccountownershipAnalyticCustomerAmiableCustomerAgentdisplayedactivelisteningSpokewithAuthorizedUserDriverCustomerAgentprovidedbridgingstatementUse ofOpenEndedQuestionUse of aBrandingstatementReason forDelinquencyis UEAgentprovided adigital-plugAgentprovidedEmpathystatementReason forDelinquencyis Death inFamilySpokewith thePrimaryFeeWaiverappliedJusticeAccountRecordedcalldisclosuregivenLord &TaylorAccountExpressiveCustomerCustomerset paymentto be madeonlineCustomermade adebit cardpaymentAgentfrustrationleading toDead AirCloseEndedQuestionAskedAgentprovidedrecap ofaccountstatusVerifyDebit CardaccountownershipAnalyticCustomerAmiableCustomerAgentdisplayedactivelisteningSpokewithAuthorizedUser

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Driver Customer
  2. Agent provided bridging statement
  3. Use of Open Ended Question
  4. Use of a Branding statement
  5. Reason for Delinquency is UE
  6. Agent provided a digital-plug
  7. Agent provided Empathy statement
  8. Reason for Delinquency is Death in Family
  9. Spoke with the Primary
  10. Fee Waiver applied
  11. Justice Account
  12. Recorded call disclosure given
  13. Lord & Taylor Account
  14. Expressive Customer
  15. Customer set payment to be made online
  16. Customer made a debit card payment
  17. Agent frustration leading to Dead Air
  18. Close Ended Question Asked
  19. Agent provided recap of account status
  20. Verify Debit Card account ownership
  21. Analytic Customer
  22. Amiable Customer
  23. Agent displayed active listening
  24. Spoke with Authorized User