Driver Customer Agent provided bridging statement Use of Open Ended Question Use of a Branding statement Reason for Delinquency is UE Agent provided a digital- plug Agent provided Empathy statement Reason for Delinquency is Death in Family Spoke with the Primary Fee Waiver applied Justice Account Recorded call disclosure given Lord & Taylor Account Expressive Customer Customer set payment to be made online Customer made a debit card payment Agent frustration leading to Dead Air Close Ended Question Asked Agent provided recap of account status Verify Debit Card account ownership Analytic Customer Amiable Customer Agent displayed active listening Spoke with Authorized User Driver Customer Agent provided bridging statement Use of Open Ended Question Use of a Branding statement Reason for Delinquency is UE Agent provided a digital- plug Agent provided Empathy statement Reason for Delinquency is Death in Family Spoke with the Primary Fee Waiver applied Justice Account Recorded call disclosure given Lord & Taylor Account Expressive Customer Customer set payment to be made online Customer made a debit card payment Agent frustration leading to Dead Air Close Ended Question Asked Agent provided recap of account status Verify Debit Card account ownership Analytic Customer Amiable Customer Agent displayed active listening Spoke with Authorized User
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Driver Customer
Agent provided bridging statement
Use of Open Ended Question
Use of a Branding statement
Reason for Delinquency is UE
Agent provided a digital-plug
Agent provided Empathy statement
Reason for Delinquency is Death in Family
Spoke with the Primary
Fee Waiver applied
Justice Account
Recorded call disclosure given
Lord & Taylor Account
Expressive Customer
Customer set payment to be made online
Customer made a debit card payment
Agent frustration leading to Dead Air
Close Ended Question Asked
Agent provided recap of account status
Verify Debit Card account ownership
Analytic Customer
Amiable Customer
Agent displayed active listening
Spoke with Authorized User