Analytic Customer Agent provided bridging statement Use of Open Ended Question Driver Customer Verify Debit Card account ownership Use of a Branding statement Spoke with the Primary Agent frustration leading to Dead Air Amiable Customer Recorded call disclosure given Agent provided recap of account status Customer set payment to be made online Expressive Customer Lord & Taylor Account Fee Waiver applied Close Ended Question Asked Agent provided a digital- plug Justice Account Agent displayed active listening Spoke with Authorized User Customer made a debit card payment Reason for Delinquency is Death in Family Reason for Delinquency is UE Agent provided Empathy statement Analytic Customer Agent provided bridging statement Use of Open Ended Question Driver Customer Verify Debit Card account ownership Use of a Branding statement Spoke with the Primary Agent frustration leading to Dead Air Amiable Customer Recorded call disclosure given Agent provided recap of account status Customer set payment to be made online Expressive Customer Lord & Taylor Account Fee Waiver applied Close Ended Question Asked Agent provided a digital- plug Justice Account Agent displayed active listening Spoke with Authorized User Customer made a debit card payment Reason for Delinquency is Death in Family Reason for Delinquency is UE Agent provided Empathy statement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Analytic Customer
Agent provided bridging statement
Use of Open Ended Question
Driver Customer
Verify Debit Card account ownership
Use of a Branding statement
Spoke with the Primary
Agent frustration leading to Dead Air
Amiable Customer
Recorded call disclosure given
Agent provided recap of account status
Customer set payment to be made online
Expressive Customer
Lord & Taylor Account
Fee Waiver applied
Close Ended Question Asked
Agent provided a digital-plug
Justice Account
Agent displayed active listening
Spoke with Authorized User
Customer made a debit card payment
Reason for Delinquency is Death in Family
Reason for Delinquency is UE
Agent provided Empathy statement