CloseEndedQuestionAskedUse of aBrandingstatementAgentprovidedrecap ofaccountstatusFeeWaiverappliedAgentprovidedEmpathystatementUse ofOpenEndedQuestionCustomerset paymentto be madeonlineAgentprovidedbridgingstatementDriverCustomerSpokewith thePrimaryRecordedcalldisclosuregivenCustomermade adebit cardpaymentLord &TaylorAccountAmiableCustomerReason forDelinquencyis Death inFamilyExpressiveCustomerReason forDelinquencyis UEJusticeAccountAnalyticCustomerAgentprovided adigital-plugAgentdisplayedactivelisteningAgentfrustrationleading toDead AirVerifyDebit CardaccountownershipSpokewithAuthorizedUserCloseEndedQuestionAskedUse of aBrandingstatementAgentprovidedrecap ofaccountstatusFeeWaiverappliedAgentprovidedEmpathystatementUse ofOpenEndedQuestionCustomerset paymentto be madeonlineAgentprovidedbridgingstatementDriverCustomerSpokewith thePrimaryRecordedcalldisclosuregivenCustomermade adebit cardpaymentLord &TaylorAccountAmiableCustomerReason forDelinquencyis Death inFamilyExpressiveCustomerReason forDelinquencyis UEJusticeAccountAnalyticCustomerAgentprovided adigital-plugAgentdisplayedactivelisteningAgentfrustrationleading toDead AirVerifyDebit CardaccountownershipSpokewithAuthorizedUser

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close Ended Question Asked
  2. Use of a Branding statement
  3. Agent provided recap of account status
  4. Fee Waiver applied
  5. Agent provided Empathy statement
  6. Use of Open Ended Question
  7. Customer set payment to be made online
  8. Agent provided bridging statement
  9. Driver Customer
  10. Spoke with the Primary
  11. Recorded call disclosure given
  12. Customer made a debit card payment
  13. Lord & Taylor Account
  14. Amiable Customer
  15. Reason for Delinquency is Death in Family
  16. Expressive Customer
  17. Reason for Delinquency is UE
  18. Justice Account
  19. Analytic Customer
  20. Agent provided a digital-plug
  21. Agent displayed active listening
  22. Agent frustration leading to Dead Air
  23. Verify Debit Card account ownership
  24. Spoke with Authorized User