Use ofOpenEndedQuestionReason forDelinquencyis UEAgentprovidedbridgingstatementCustomerset paymentto be madeonlineAnalyticCustomerAmiableCustomerFeeWaiverappliedRecordedcalldisclosuregivenVerifyDebit CardaccountownershipAgentprovidedrecap ofaccountstatusExpressiveCustomerSpokewithAuthorizedUserAgentprovidedEmpathystatementDriverCustomerAgentdisplayedactivelisteningJusticeAccountSpokewith thePrimaryCustomermade adebit cardpaymentAgentfrustrationleading toDead AirCloseEndedQuestionAskedReason forDelinquencyis Death inFamilyUse of aBrandingstatementAgentprovided adigital-plugLord &TaylorAccountUse ofOpenEndedQuestionReason forDelinquencyis UEAgentprovidedbridgingstatementCustomerset paymentto be madeonlineAnalyticCustomerAmiableCustomerFeeWaiverappliedRecordedcalldisclosuregivenVerifyDebit CardaccountownershipAgentprovidedrecap ofaccountstatusExpressiveCustomerSpokewithAuthorizedUserAgentprovidedEmpathystatementDriverCustomerAgentdisplayedactivelisteningJusticeAccountSpokewith thePrimaryCustomermade adebit cardpaymentAgentfrustrationleading toDead AirCloseEndedQuestionAskedReason forDelinquencyis Death inFamilyUse of aBrandingstatementAgentprovided adigital-plugLord &TaylorAccount

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use of Open Ended Question
  2. Reason for Delinquency is UE
  3. Agent provided bridging statement
  4. Customer set payment to be made online
  5. Analytic Customer
  6. Amiable Customer
  7. Fee Waiver applied
  8. Recorded call disclosure given
  9. Verify Debit Card account ownership
  10. Agent provided recap of account status
  11. Expressive Customer
  12. Spoke with Authorized User
  13. Agent provided Empathy statement
  14. Driver Customer
  15. Agent displayed active listening
  16. Justice Account
  17. Spoke with the Primary
  18. Customer made a debit card payment
  19. Agent frustration leading to Dead Air
  20. Close Ended Question Asked
  21. Reason for Delinquency is Death in Family
  22. Use of a Branding statement
  23. Agent provided a digital-plug
  24. Lord & Taylor Account