SpokewithAuthorizedUserAgentdisplayedactivelisteningUse ofOpenEndedQuestionAmiableCustomerDriverCustomerJusticeAccountAgentprovidedbridgingstatementReason forDelinquencyis UEAgentprovided adigital-plugAgentprovidedEmpathystatementVerifyDebit CardaccountownershipUse of aBrandingstatementCustomermade adebit cardpaymentCloseEndedQuestionAskedAgentprovidedrecap ofaccountstatusSpokewith thePrimaryReason forDelinquencyis Death inFamilyFeeWaiverappliedLord &TaylorAccountExpressiveCustomerAgentfrustrationleading toDead AirCustomerset paymentto be madeonlineAnalyticCustomerRecordedcalldisclosuregivenSpokewithAuthorizedUserAgentdisplayedactivelisteningUse ofOpenEndedQuestionAmiableCustomerDriverCustomerJusticeAccountAgentprovidedbridgingstatementReason forDelinquencyis UEAgentprovided adigital-plugAgentprovidedEmpathystatementVerifyDebit CardaccountownershipUse of aBrandingstatementCustomermade adebit cardpaymentCloseEndedQuestionAskedAgentprovidedrecap ofaccountstatusSpokewith thePrimaryReason forDelinquencyis Death inFamilyFeeWaiverappliedLord &TaylorAccountExpressiveCustomerAgentfrustrationleading toDead AirCustomerset paymentto be madeonlineAnalyticCustomerRecordedcalldisclosuregiven

Collections 101: PS Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Spoke with Authorized User
  2. Agent displayed active listening
  3. Use of Open Ended Question
  4. Amiable Customer
  5. Driver Customer
  6. Justice Account
  7. Agent provided bridging statement
  8. Reason for Delinquency is UE
  9. Agent provided a digital-plug
  10. Agent provided Empathy statement
  11. Verify Debit Card account ownership
  12. Use of a Branding statement
  13. Customer made a debit card payment
  14. Close Ended Question Asked
  15. Agent provided recap of account status
  16. Spoke with the Primary
  17. Reason for Delinquency is Death in Family
  18. Fee Waiver applied
  19. Lord & Taylor Account
  20. Expressive Customer
  21. Agent frustration leading to Dead Air
  22. Customer set payment to be made online
  23. Analytic Customer
  24. Recorded call disclosure given