Collections 101: PS Call Listening Bingo

Collections 101: PS Call Listening Bingo Card
Preview

This bingo card has a free space and 24 words: Amiable Customer, Reason for Delinquency is Death in Family, Reason for Delinquency is UE, Analytic Customer, Recorded call disclosure given, Fee Waiver applied, Expressive Customer, Agent provided Empathy statement, Use of Open Ended Question, Customer set payment to be made online, Agent displayed active listening, Driver Customer, Customer made a debit card payment, Spoke with the Primary, Close Ended Question Asked, Agent provided bridging statement, Agent provided a digital-plug, Use of a Branding statement, Spoke with Authorized User, Agent frustration leading to Dead Air, Verify Debit Card account ownership, Agent provided recap of account status, Justice Account and Lord & Taylor Account.

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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