ProperlyfulfilledneedsQuicklyacceptedtakeoverProperlyresolvedneedsFollowedcorrectescalationprocessOfferedto placeorderUsedpropertoneSolutions notlimited toconfines ofpolicy andprocedureOfferedalternativeitemsEncouragedandReassuredAssociateFollowedcorrectinternalprocessesUsedappropriatecall controlMade atimelydecisionClarifiedandConfirmedStatementsRomancedProductUsedEmpathyActiveListeningOfferedcomplementaryitemRecappedsituationaftertakeoverProvidedclear andconciseresponseFollowedcorrectproceduresUsed apersonalfarewellUsedpropergrammarHandledInquiry ina PersonalWayProperPaceUsedProfessionalLanguageSelectedcorrectdispositioncodeComplimentcustomer'schoiceAskedappropriatequestionsUsed awarmgreetingProperlyfulfilledneedsQuicklyacceptedtakeoverProperlyresolvedneedsFollowedcorrectescalationprocessOfferedto placeorderUsedpropertoneSolutions notlimited toconfines ofpolicy andprocedureOfferedalternativeitemsEncouragedandReassuredAssociateFollowedcorrectinternalprocessesUsedappropriatecall controlMade atimelydecisionClarifiedandConfirmedStatementsRomancedProductUsedEmpathyActiveListeningOfferedcomplementaryitemRecappedsituationaftertakeoverProvidedclear andconciseresponseFollowedcorrectproceduresUsed apersonalfarewellUsedpropergrammarHandledInquiry ina PersonalWayProperPaceUsedProfessionalLanguageSelectedcorrectdispositioncodeComplimentcustomer'schoiceAskedappropriatequestionsUsed awarmgreeting

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Properly fulfilled needs
  2. Quickly accepted takeover
  3. Properly resolved needs
  4. Followed correct escalation process
  5. Offered to place order
  6. Used proper tone
  7. Solutions not limited to confines of policy and procedure
  8. Offered alternative items
  9. Encouraged and Reassured Associate
  10. Followed correct internal processes
  11. Used appropriate call control
  12. Made a timely decision
  13. Clarified and Confirmed Statements
  14. Romanced Product
  15. Used Empathy
  16. Active Listening
  17. Offered complementary item
  18. Recapped situation after takeover
  19. Provided clear and concise response
  20. Followed correct procedures
  21. Used a personal farewell
  22. Used proper grammar
  23. Handled Inquiry in a Personal Way
  24. Proper Pace
  25. Used Professional Language
  26. Selected correct disposition code
  27. Compliment customer's choice
  28. Asked appropriate questions
  29. Used a warm greeting