Solutions notlimited toconfines ofpolicy andprocedureEncouragedandReassuredAssociateAskedappropriatequestionsClarifiedandConfirmedStatementsOfferedcomplementaryitemProperlyresolvedneedsProperlyfulfilledneedsOfferedalternativeitemsOfferedto placeorderUsed awarmgreetingMade atimelydecisionComplimentcustomer'schoiceUsedappropriatecall controlHandledInquiry ina PersonalWayUsedpropertoneProvidedclear andconciseresponseFollowedcorrectinternalprocessesFollowedcorrectescalationprocessSelectedcorrectdispositioncodeRecappedsituationaftertakeoverUsedpropergrammarFollowedcorrectproceduresActiveListeningRomancedProductUsedEmpathyQuicklyacceptedtakeoverUsedProfessionalLanguageUsed apersonalfarewellProperPaceSolutions notlimited toconfines ofpolicy andprocedureEncouragedandReassuredAssociateAskedappropriatequestionsClarifiedandConfirmedStatementsOfferedcomplementaryitemProperlyresolvedneedsProperlyfulfilledneedsOfferedalternativeitemsOfferedto placeorderUsed awarmgreetingMade atimelydecisionComplimentcustomer'schoiceUsedappropriatecall controlHandledInquiry ina PersonalWayUsedpropertoneProvidedclear andconciseresponseFollowedcorrectinternalprocessesFollowedcorrectescalationprocessSelectedcorrectdispositioncodeRecappedsituationaftertakeoverUsedpropergrammarFollowedcorrectproceduresActiveListeningRomancedProductUsedEmpathyQuicklyacceptedtakeoverUsedProfessionalLanguageUsed apersonalfarewellProperPace

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solutions not limited to confines of policy and procedure
  2. Encouraged and Reassured Associate
  3. Asked appropriate questions
  4. Clarified and Confirmed Statements
  5. Offered complementary item
  6. Properly resolved needs
  7. Properly fulfilled needs
  8. Offered alternative items
  9. Offered to place order
  10. Used a warm greeting
  11. Made a timely decision
  12. Compliment customer's choice
  13. Used appropriate call control
  14. Handled Inquiry in a Personal Way
  15. Used proper tone
  16. Provided clear and concise response
  17. Followed correct internal processes
  18. Followed correct escalation process
  19. Selected correct disposition code
  20. Recapped situation after takeover
  21. Used proper grammar
  22. Followed correct procedures
  23. Active Listening
  24. Romanced Product
  25. Used Empathy
  26. Quickly accepted takeover
  27. Used Professional Language
  28. Used a personal farewell
  29. Proper Pace