ProperPaceSelectedcorrectdispositioncodeUsedpropergrammarSolutions notlimited toconfines ofpolicy andprocedureClarifiedandConfirmedStatementsFollowedcorrectinternalprocessesMade atimelydecisionOfferedto placeorderRomancedProductFollowedcorrectescalationprocessUsed apersonalfarewellUsedProfessionalLanguageProperlyfulfilledneedsProperlyresolvedneedsOfferedcomplementaryitemOfferedalternativeitemsActiveListeningComplimentcustomer'schoiceUsedappropriatecall controlUsedEmpathyHandledInquiry ina PersonalWayEncouragedandReassuredAssociateRecappedsituationaftertakeoverProvidedclear andconciseresponseQuicklyacceptedtakeoverUsedpropertoneAskedappropriatequestionsFollowedcorrectproceduresUsed awarmgreetingProperPaceSelectedcorrectdispositioncodeUsedpropergrammarSolutions notlimited toconfines ofpolicy andprocedureClarifiedandConfirmedStatementsFollowedcorrectinternalprocessesMade atimelydecisionOfferedto placeorderRomancedProductFollowedcorrectescalationprocessUsed apersonalfarewellUsedProfessionalLanguageProperlyfulfilledneedsProperlyresolvedneedsOfferedcomplementaryitemOfferedalternativeitemsActiveListeningComplimentcustomer'schoiceUsedappropriatecall controlUsedEmpathyHandledInquiry ina PersonalWayEncouragedandReassuredAssociateRecappedsituationaftertakeoverProvidedclear andconciseresponseQuicklyacceptedtakeoverUsedpropertoneAskedappropriatequestionsFollowedcorrectproceduresUsed awarmgreeting

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper Pace
  2. Selected correct disposition code
  3. Used proper grammar
  4. Solutions not limited to confines of policy and procedure
  5. Clarified and Confirmed Statements
  6. Followed correct internal processes
  7. Made a timely decision
  8. Offered to place order
  9. Romanced Product
  10. Followed correct escalation process
  11. Used a personal farewell
  12. Used Professional Language
  13. Properly fulfilled needs
  14. Properly resolved needs
  15. Offered complementary item
  16. Offered alternative items
  17. Active Listening
  18. Compliment customer's choice
  19. Used appropriate call control
  20. Used Empathy
  21. Handled Inquiry in a Personal Way
  22. Encouraged and Reassured Associate
  23. Recapped situation after takeover
  24. Provided clear and concise response
  25. Quickly accepted takeover
  26. Used proper tone
  27. Asked appropriate questions
  28. Followed correct procedures
  29. Used a warm greeting