(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Followed correct procedures
Proper Pace
Offered to place order
Properly resolved needs
Used appropriate call control
Quickly accepted takeover
Compliment customer's choice
Handled Inquiry in a Personal Way
Selected correct disposition code
Clarified and Confirmed Statements
Used a personal
farewell
Active Listening
Offered complementary item
Offered alternative items
Used a warm greeting
Followed correct internal processes
Recapped situation after takeover
Used proper tone
Encouraged and Reassured Associate
Used Professional Language
Made a timely decision
Solutions not limited to confines of policy and procedure
