(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Selected correct disposition code
Quickly accepted takeover
Used appropriate call control
Offered complementary item
Followed correct internal processes
Properly resolved needs
Handled Inquiry in a Personal Way
Followed correct procedures
Offered alternative items
Followed correct escalation process
Clarified and Confirmed Statements
Used Professional Language
Romanced
Product
Used proper tone
Asked appropriate questions
Used proper grammar
Used Empathy
Made a timely decision
Encouraged and Reassured Associate
Proper Pace
Used a personal
farewell
Active Listening
Recapped situation after takeover
Offered to place order
Provided clear and concise response
Used a warm greeting
Solutions not limited to confines of policy and procedure
