AskedappropriatequestionsUsedpropergrammarRecappedsituationaftertakeoverEncouragedandReassuredAssociateUsed apersonalfarewellOfferedalternativeitemsFollowedcorrectproceduresProperPaceProperlyfulfilledneedsOfferedto placeorderClarifiedandConfirmedStatementsHandledInquiry ina PersonalWayUsed awarmgreetingUsedappropriatecall controlProvidedclear andconciseresponseSolutions notlimited toconfines ofpolicy andprocedureRomancedProductUsedpropertoneOfferedcomplementaryitemMade atimelydecisionComplimentcustomer'schoiceFollowedcorrectescalationprocessUsedProfessionalLanguageQuicklyacceptedtakeoverUsedEmpathyFollowedcorrectinternalprocessesProperlyresolvedneedsSelectedcorrectdispositioncodeActiveListeningAskedappropriatequestionsUsedpropergrammarRecappedsituationaftertakeoverEncouragedandReassuredAssociateUsed apersonalfarewellOfferedalternativeitemsFollowedcorrectproceduresProperPaceProperlyfulfilledneedsOfferedto placeorderClarifiedandConfirmedStatementsHandledInquiry ina PersonalWayUsed awarmgreetingUsedappropriatecall controlProvidedclear andconciseresponseSolutions notlimited toconfines ofpolicy andprocedureRomancedProductUsedpropertoneOfferedcomplementaryitemMade atimelydecisionComplimentcustomer'schoiceFollowedcorrectescalationprocessUsedProfessionalLanguageQuicklyacceptedtakeoverUsedEmpathyFollowedcorrectinternalprocessesProperlyresolvedneedsSelectedcorrectdispositioncodeActiveListening

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked appropriate questions
  2. Used proper grammar
  3. Recapped situation after takeover
  4. Encouraged and Reassured Associate
  5. Used a personal farewell
  6. Offered alternative items
  7. Followed correct procedures
  8. Proper Pace
  9. Properly fulfilled needs
  10. Offered to place order
  11. Clarified and Confirmed Statements
  12. Handled Inquiry in a Personal Way
  13. Used a warm greeting
  14. Used appropriate call control
  15. Provided clear and concise response
  16. Solutions not limited to confines of policy and procedure
  17. Romanced Product
  18. Used proper tone
  19. Offered complementary item
  20. Made a timely decision
  21. Compliment customer's choice
  22. Followed correct escalation process
  23. Used Professional Language
  24. Quickly accepted takeover
  25. Used Empathy
  26. Followed correct internal processes
  27. Properly resolved needs
  28. Selected correct disposition code
  29. Active Listening