SelectedcorrectdispositioncodeFollowedcorrectproceduresActiveListeningUsedEmpathyProperlyfulfilledneedsUsedProfessionalLanguageUsedpropergrammarOfferedalternativeitemsUsed apersonalfarewellClarifiedandConfirmedStatementsUsedpropertoneSolutions notlimited toconfines ofpolicy andprocedureFollowedcorrectinternalprocessesHandledInquiry ina PersonalWayProperPaceProvidedclear andconciseresponseOfferedto placeorderEncouragedandReassuredAssociateOfferedcomplementaryitemAskedappropriatequestionsComplimentcustomer'schoiceUsed awarmgreetingProperlyresolvedneedsFollowedcorrectescalationprocessRecappedsituationaftertakeoverRomancedProductMade atimelydecisionUsedappropriatecall controlQuicklyacceptedtakeoverSelectedcorrectdispositioncodeFollowedcorrectproceduresActiveListeningUsedEmpathyProperlyfulfilledneedsUsedProfessionalLanguageUsedpropergrammarOfferedalternativeitemsUsed apersonalfarewellClarifiedandConfirmedStatementsUsedpropertoneSolutions notlimited toconfines ofpolicy andprocedureFollowedcorrectinternalprocessesHandledInquiry ina PersonalWayProperPaceProvidedclear andconciseresponseOfferedto placeorderEncouragedandReassuredAssociateOfferedcomplementaryitemAskedappropriatequestionsComplimentcustomer'schoiceUsed awarmgreetingProperlyresolvedneedsFollowedcorrectescalationprocessRecappedsituationaftertakeoverRomancedProductMade atimelydecisionUsedappropriatecall controlQuicklyacceptedtakeover

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Selected correct disposition code
  2. Followed correct procedures
  3. Active Listening
  4. Used Empathy
  5. Properly fulfilled needs
  6. Used Professional Language
  7. Used proper grammar
  8. Offered alternative items
  9. Used a personal farewell
  10. Clarified and Confirmed Statements
  11. Used proper tone
  12. Solutions not limited to confines of policy and procedure
  13. Followed correct internal processes
  14. Handled Inquiry in a Personal Way
  15. Proper Pace
  16. Provided clear and concise response
  17. Offered to place order
  18. Encouraged and Reassured Associate
  19. Offered complementary item
  20. Asked appropriate questions
  21. Compliment customer's choice
  22. Used a warm greeting
  23. Properly resolved needs
  24. Followed correct escalation process
  25. Recapped situation after takeover
  26. Romanced Product
  27. Made a timely decision
  28. Used appropriate call control
  29. Quickly accepted takeover