EncouragedandReassuredAssociateFollowedcorrectproceduresUsedEmpathyOfferedcomplementaryitemComplimentcustomer'schoiceHandledInquiry ina PersonalWaySolutions notlimited toconfines ofpolicy andprocedureUsedProfessionalLanguageSelectedcorrectdispositioncodeProperlyresolvedneedsFollowedcorrectescalationprocessRomancedProductActiveListeningProperPaceOfferedto placeorderUsedappropriatecall controlRecappedsituationaftertakeoverProperlyfulfilledneedsUsed awarmgreetingFollowedcorrectinternalprocessesUsed apersonalfarewellAskedappropriatequestionsMade atimelydecisionProvidedclear andconciseresponseOfferedalternativeitemsClarifiedandConfirmedStatementsQuicklyacceptedtakeoverUsedpropertoneUsedpropergrammarEncouragedandReassuredAssociateFollowedcorrectproceduresUsedEmpathyOfferedcomplementaryitemComplimentcustomer'schoiceHandledInquiry ina PersonalWaySolutions notlimited toconfines ofpolicy andprocedureUsedProfessionalLanguageSelectedcorrectdispositioncodeProperlyresolvedneedsFollowedcorrectescalationprocessRomancedProductActiveListeningProperPaceOfferedto placeorderUsedappropriatecall controlRecappedsituationaftertakeoverProperlyfulfilledneedsUsed awarmgreetingFollowedcorrectinternalprocessesUsed apersonalfarewellAskedappropriatequestionsMade atimelydecisionProvidedclear andconciseresponseOfferedalternativeitemsClarifiedandConfirmedStatementsQuicklyacceptedtakeoverUsedpropertoneUsedpropergrammar

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encouraged and Reassured Associate
  2. Followed correct procedures
  3. Used Empathy
  4. Offered complementary item
  5. Compliment customer's choice
  6. Handled Inquiry in a Personal Way
  7. Solutions not limited to confines of policy and procedure
  8. Used Professional Language
  9. Selected correct disposition code
  10. Properly resolved needs
  11. Followed correct escalation process
  12. Romanced Product
  13. Active Listening
  14. Proper Pace
  15. Offered to place order
  16. Used appropriate call control
  17. Recapped situation after takeover
  18. Properly fulfilled needs
  19. Used a warm greeting
  20. Followed correct internal processes
  21. Used a personal farewell
  22. Asked appropriate questions
  23. Made a timely decision
  24. Provided clear and concise response
  25. Offered alternative items
  26. Clarified and Confirmed Statements
  27. Quickly accepted takeover
  28. Used proper tone
  29. Used proper grammar