OfferedcomplementaryitemHandledInquiry ina PersonalWayClarifiedandConfirmedStatementsSelectedcorrectdispositioncodeOfferedto placeorderUsed apersonalfarewellProperlyfulfilledneedsRomancedProductUsedappropriatecall controlSolutions notlimited toconfines ofpolicy andprocedureProperPaceComplimentcustomer'schoiceFollowedcorrectproceduresUsedProfessionalLanguageQuicklyacceptedtakeoverUsedpropergrammarRecappedsituationaftertakeoverOfferedalternativeitemsFollowedcorrectinternalprocessesEncouragedandReassuredAssociateUsedpropertoneAskedappropriatequestionsUsedEmpathyActiveListeningMade atimelydecisionProvidedclear andconciseresponseFollowedcorrectescalationprocessUsed awarmgreetingProperlyresolvedneedsOfferedcomplementaryitemHandledInquiry ina PersonalWayClarifiedandConfirmedStatementsSelectedcorrectdispositioncodeOfferedto placeorderUsed apersonalfarewellProperlyfulfilledneedsRomancedProductUsedappropriatecall controlSolutions notlimited toconfines ofpolicy andprocedureProperPaceComplimentcustomer'schoiceFollowedcorrectproceduresUsedProfessionalLanguageQuicklyacceptedtakeoverUsedpropergrammarRecappedsituationaftertakeoverOfferedalternativeitemsFollowedcorrectinternalprocessesEncouragedandReassuredAssociateUsedpropertoneAskedappropriatequestionsUsedEmpathyActiveListeningMade atimelydecisionProvidedclear andconciseresponseFollowedcorrectescalationprocessUsed awarmgreetingProperlyresolvedneeds

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered complementary item
  2. Handled Inquiry in a Personal Way
  3. Clarified and Confirmed Statements
  4. Selected correct disposition code
  5. Offered to place order
  6. Used a personal farewell
  7. Properly fulfilled needs
  8. Romanced Product
  9. Used appropriate call control
  10. Solutions not limited to confines of policy and procedure
  11. Proper Pace
  12. Compliment customer's choice
  13. Followed correct procedures
  14. Used Professional Language
  15. Quickly accepted takeover
  16. Used proper grammar
  17. Recapped situation after takeover
  18. Offered alternative items
  19. Followed correct internal processes
  20. Encouraged and Reassured Associate
  21. Used proper tone
  22. Asked appropriate questions
  23. Used Empathy
  24. Active Listening
  25. Made a timely decision
  26. Provided clear and concise response
  27. Followed correct escalation process
  28. Used a warm greeting
  29. Properly resolved needs