UsedpropertoneActiveListeningSolutions notlimited toconfines ofpolicy andprocedureProperlyfulfilledneedsUsedpropergrammarAskedappropriatequestionsUsed awarmgreetingUsedappropriatecall controlUsedProfessionalLanguageFollowedcorrectescalationprocessUsedEmpathyMade atimelydecisionClarifiedandConfirmedStatementsRecappedsituationaftertakeoverProperPaceSelectedcorrectdispositioncodeUsed apersonalfarewellQuicklyacceptedtakeoverEncouragedandReassuredAssociateOfferedto placeorderComplimentcustomer'schoiceProvidedclear andconciseresponseRomancedProductOfferedalternativeitemsProperlyresolvedneedsFollowedcorrectproceduresHandledInquiry ina PersonalWayOfferedcomplementaryitemFollowedcorrectinternalprocessesUsedpropertoneActiveListeningSolutions notlimited toconfines ofpolicy andprocedureProperlyfulfilledneedsUsedpropergrammarAskedappropriatequestionsUsed awarmgreetingUsedappropriatecall controlUsedProfessionalLanguageFollowedcorrectescalationprocessUsedEmpathyMade atimelydecisionClarifiedandConfirmedStatementsRecappedsituationaftertakeoverProperPaceSelectedcorrectdispositioncodeUsed apersonalfarewellQuicklyacceptedtakeoverEncouragedandReassuredAssociateOfferedto placeorderComplimentcustomer'schoiceProvidedclear andconciseresponseRomancedProductOfferedalternativeitemsProperlyresolvedneedsFollowedcorrectproceduresHandledInquiry ina PersonalWayOfferedcomplementaryitemFollowedcorrectinternalprocesses

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used proper tone
  2. Active Listening
  3. Solutions not limited to confines of policy and procedure
  4. Properly fulfilled needs
  5. Used proper grammar
  6. Asked appropriate questions
  7. Used a warm greeting
  8. Used appropriate call control
  9. Used Professional Language
  10. Followed correct escalation process
  11. Used Empathy
  12. Made a timely decision
  13. Clarified and Confirmed Statements
  14. Recapped situation after takeover
  15. Proper Pace
  16. Selected correct disposition code
  17. Used a personal farewell
  18. Quickly accepted takeover
  19. Encouraged and Reassured Associate
  20. Offered to place order
  21. Compliment customer's choice
  22. Provided clear and concise response
  23. Romanced Product
  24. Offered alternative items
  25. Properly resolved needs
  26. Followed correct procedures
  27. Handled Inquiry in a Personal Way
  28. Offered complementary item
  29. Followed correct internal processes