QuicklyacceptedtakeoverUsedpropertoneUsed apersonalfarewellSelectedcorrectdispositioncodeUsedpropergrammarComplimentcustomer'schoiceUsedEmpathyOfferedto placeorderUsedProfessionalLanguageHandledInquiry ina PersonalWayRecappedsituationaftertakeoverAskedappropriatequestionsRomancedProductFollowedcorrectinternalprocessesProperlyfulfilledneedsProperPaceUsed awarmgreetingSolutions notlimited toconfines ofpolicy andprocedureFollowedcorrectproceduresOfferedalternativeitemsProvidedclear andconciseresponseEncouragedandReassuredAssociateMade atimelydecisionOfferedcomplementaryitemUsedappropriatecall controlActiveListeningClarifiedandConfirmedStatementsFollowedcorrectescalationprocessProperlyresolvedneedsQuicklyacceptedtakeoverUsedpropertoneUsed apersonalfarewellSelectedcorrectdispositioncodeUsedpropergrammarComplimentcustomer'schoiceUsedEmpathyOfferedto placeorderUsedProfessionalLanguageHandledInquiry ina PersonalWayRecappedsituationaftertakeoverAskedappropriatequestionsRomancedProductFollowedcorrectinternalprocessesProperlyfulfilledneedsProperPaceUsed awarmgreetingSolutions notlimited toconfines ofpolicy andprocedureFollowedcorrectproceduresOfferedalternativeitemsProvidedclear andconciseresponseEncouragedandReassuredAssociateMade atimelydecisionOfferedcomplementaryitemUsedappropriatecall controlActiveListeningClarifiedandConfirmedStatementsFollowedcorrectescalationprocessProperlyresolvedneeds

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Quickly accepted takeover
  2. Used proper tone
  3. Used a personal farewell
  4. Selected correct disposition code
  5. Used proper grammar
  6. Compliment customer's choice
  7. Used Empathy
  8. Offered to place order
  9. Used Professional Language
  10. Handled Inquiry in a Personal Way
  11. Recapped situation after takeover
  12. Asked appropriate questions
  13. Romanced Product
  14. Followed correct internal processes
  15. Properly fulfilled needs
  16. Proper Pace
  17. Used a warm greeting
  18. Solutions not limited to confines of policy and procedure
  19. Followed correct procedures
  20. Offered alternative items
  21. Provided clear and concise response
  22. Encouraged and Reassured Associate
  23. Made a timely decision
  24. Offered complementary item
  25. Used appropriate call control
  26. Active Listening
  27. Clarified and Confirmed Statements
  28. Followed correct escalation process
  29. Properly resolved needs