OfferedalternativeitemsSolutions notlimited toconfines ofpolicy andprocedureProvidedclear andconciseresponseOfferedcomplementaryitemUsedpropergrammarFollowedcorrectescalationprocessOfferedto placeorderRomancedProductSelectedcorrectdispositioncodeActiveListeningUsed awarmgreetingFollowedcorrectinternalprocessesUsedEmpathyProperPaceUsed apersonalfarewellProperlyresolvedneedsQuicklyacceptedtakeoverRecappedsituationaftertakeoverHandledInquiry ina PersonalWayMade atimelydecisionUsedProfessionalLanguageComplimentcustomer'schoiceAskedappropriatequestionsProperlyfulfilledneedsClarifiedandConfirmedStatementsEncouragedandReassuredAssociateUsedappropriatecall controlFollowedcorrectproceduresUsedpropertoneOfferedalternativeitemsSolutions notlimited toconfines ofpolicy andprocedureProvidedclear andconciseresponseOfferedcomplementaryitemUsedpropergrammarFollowedcorrectescalationprocessOfferedto placeorderRomancedProductSelectedcorrectdispositioncodeActiveListeningUsed awarmgreetingFollowedcorrectinternalprocessesUsedEmpathyProperPaceUsed apersonalfarewellProperlyresolvedneedsQuicklyacceptedtakeoverRecappedsituationaftertakeoverHandledInquiry ina PersonalWayMade atimelydecisionUsedProfessionalLanguageComplimentcustomer'schoiceAskedappropriatequestionsProperlyfulfilledneedsClarifiedandConfirmedStatementsEncouragedandReassuredAssociateUsedappropriatecall controlFollowedcorrectproceduresUsedpropertone

Ambassador QM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Offered alternative items
  2. Solutions not limited to confines of policy and procedure
  3. Provided clear and concise response
  4. Offered complementary item
  5. Used proper grammar
  6. Followed correct escalation process
  7. Offered to place order
  8. Romanced Product
  9. Selected correct disposition code
  10. Active Listening
  11. Used a warm greeting
  12. Followed correct internal processes
  13. Used Empathy
  14. Proper Pace
  15. Used a personal farewell
  16. Properly resolved needs
  17. Quickly accepted takeover
  18. Recapped situation after takeover
  19. Handled Inquiry in a Personal Way
  20. Made a timely decision
  21. Used Professional Language
  22. Compliment customer's choice
  23. Asked appropriate questions
  24. Properly fulfilled needs
  25. Clarified and Confirmed Statements
  26. Encouraged and Reassured Associate
  27. Used appropriate call control
  28. Followed correct procedures
  29. Used proper tone