“You’re chestpain beganafter youstarted runningon thetreadmill?”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”TerminationPhaseThe patientwill call thenurse bynameOpen-endedquestionValidatingquestionThe patient willattend acounselingsession dealingwith smokingAn exampleof aReflectivequestion“I’m not surewhat youmean. Couldyou tell meagain?”“You aren’tacting verygrown up.”SequencingquestionOrientationPhase“Have youever beenpregnant?”Anexample ofa DirectingquestionPatient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationship“You soundworried. I thinkyou should talkto your doctoror your rabbi.”“You’veexpressedconcerns aboutyour mother’smemoryproblems…”“You aren’tgoing tosmoke thatcigarette, areyou?”“Yourdoctorknowsbest.”GivingAdviceClosedquestionPatient willexpressfeelings andconcerns tothe nurse“What’s thematter, catgot yourtongue?”ClarificationquestionClichés“Whatbroughtyou to thehospital?”JudgmentalCommentsThe patientwill activelyparticipate intherelationshipWorkingPhaseLeadingQuestionTheconclusion ofthe initialagreement isacknowledged“You’re chestpain beganafter youstarted runningon thetreadmill?”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”TerminationPhaseThe patientwill call thenurse bynameOpen-endedquestionValidatingquestionThe patient willattend acounselingsession dealingwith smokingAn exampleof aReflectivequestion“I’m not surewhat youmean. Couldyou tell meagain?”“You aren’tacting verygrown up.”SequencingquestionOrientationPhase“Have youever beenpregnant?”Anexample ofa DirectingquestionPatient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationship“You soundworried. I thinkyou should talkto your doctoror your rabbi.”“You’veexpressedconcerns aboutyour mother’smemoryproblems…”“You aren’tgoing tosmoke thatcigarette, areyou?”“Yourdoctorknowsbest.”GivingAdviceClosedquestionPatient willexpressfeelings andconcerns tothe nurse“What’s thematter, catgot yourtongue?”ClarificationquestionClichés“Whatbroughtyou to thehospital?”JudgmentalCommentsThe patientwill activelyparticipate intherelationshipWorkingPhaseLeadingQuestionTheconclusion ofthe initialagreement isacknowledged

COMMUNICATION TECHNIQUES AND PHASES OF THE HELPING RELATIONSHIP - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “You’re chest pain began after you started running on the treadmill?”
  2. “You’ve been on your present medication for 6 months. Have you experienced any side effects?”
  3. “At home you’ve been taking a baby aspirin a day. Have you taken any in the last 24 hours?”
  4. Termination Phase
  5. The patient will call the nurse by name
  6. Open-ended question
  7. Validating question
  8. The patient will attend a counseling session dealing with smoking
  9. An example of a Reflective question
  10. “I’m not sure what you mean. Could you tell me again?”
  11. “You aren’t acting very grown up.”
  12. Sequencing question
  13. Orientation Phase
  14. “Have you ever been pregnant?”
  15. An example of a Directing question
  16. Patient and nurse establish goals, location, frequency, length of contact, and duration of the relationship
  17. “You sound worried. I think you should talk to your doctor or your rabbi.”
  18. “You’ve expressed concerns about your mother’s memory problems…”
  19. “You aren’t going to smoke that cigarette, are you?”
  20. “Your doctor knows best.”
  21. Giving Advice
  22. Closed question
  23. Patient will express feelings and concerns to the nurse
  24. “What’s the matter, cat got your tongue?”
  25. Clarification question
  26. Clichés
  27. “What brought you to the hospital?”
  28. Judgmental Comments
  29. The patient will actively participate in the relationship
  30. Working Phase
  31. Leading Question
  32. The conclusion of the initial agreement is acknowledged