Clichés“Whatbroughtyou to thehospital?”OrientationPhasePatient willexpressfeelings andconcerns tothe nurseLeadingQuestionGivingAdviceJudgmentalComments“I’m not surewhat youmean. Couldyou tell meagain?”TerminationPhaseTheconclusion ofthe initialagreement isacknowledgedValidatingquestionAnexample ofa DirectingquestionThe patient willattend acounselingsession dealingwith smoking“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”“You aren’tacting verygrown up.”Open-endedquestion“What’s thematter, catgot yourtongue?”“Yourdoctorknowsbest.”“Have youever beenpregnant?”Sequencingquestion“You soundworried. I thinkyou should talkto your doctoror your rabbi.”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”The patientwill call thenurse bynameWorkingPhase“You’veexpressedconcerns aboutyour mother’smemoryproblems…”Patient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationshipClosedquestion“You’re chestpain beganafter youstarted runningon thetreadmill?”“You aren’tgoing tosmoke thatcigarette, areyou?”ClarificationquestionThe patientwill activelyparticipate intherelationshipAn exampleof aReflectivequestionClichés“Whatbroughtyou to thehospital?”OrientationPhasePatient willexpressfeelings andconcerns tothe nurseLeadingQuestionGivingAdviceJudgmentalComments“I’m not surewhat youmean. Couldyou tell meagain?”TerminationPhaseTheconclusion ofthe initialagreement isacknowledgedValidatingquestionAnexample ofa DirectingquestionThe patient willattend acounselingsession dealingwith smoking“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”“You aren’tacting verygrown up.”Open-endedquestion“What’s thematter, catgot yourtongue?”“Yourdoctorknowsbest.”“Have youever beenpregnant?”Sequencingquestion“You soundworried. I thinkyou should talkto your doctoror your rabbi.”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”The patientwill call thenurse bynameWorkingPhase“You’veexpressedconcerns aboutyour mother’smemoryproblems…”Patient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationshipClosedquestion“You’re chestpain beganafter youstarted runningon thetreadmill?”“You aren’tgoing tosmoke thatcigarette, areyou?”ClarificationquestionThe patientwill activelyparticipate intherelationshipAn exampleof aReflectivequestion

COMMUNICATION TECHNIQUES AND PHASES OF THE HELPING RELATIONSHIP - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clichés
  2. “What brought you to the hospital?”
  3. Orientation Phase
  4. Patient will express feelings and concerns to the nurse
  5. Leading Question
  6. Giving Advice
  7. Judgmental Comments
  8. “I’m not sure what you mean. Could you tell me again?”
  9. Termination Phase
  10. The conclusion of the initial agreement is acknowledged
  11. Validating question
  12. An example of a Directing question
  13. The patient will attend a counseling session dealing with smoking
  14. “At home you’ve been taking a baby aspirin a day. Have you taken any in the last 24 hours?”
  15. “You aren’t acting very grown up.”
  16. Open-ended question
  17. “What’s the matter, cat got your tongue?”
  18. “Your doctor knows best.”
  19. “Have you ever been pregnant?”
  20. Sequencing question
  21. “You sound worried. I think you should talk to your doctor or your rabbi.”
  22. “You’ve been on your present medication for 6 months. Have you experienced any side effects?”
  23. The patient will call the nurse by name
  24. Working Phase
  25. “You’ve expressed concerns about your mother’s memory problems…”
  26. Patient and nurse establish goals, location, frequency, length of contact, and duration of the relationship
  27. Closed question
  28. “You’re chest pain began after you started running on the treadmill?”
  29. “You aren’t going to smoke that cigarette, are you?”
  30. Clarification question
  31. The patient will actively participate in the relationship
  32. An example of a Reflective question