WorkingPhase“You’re chestpain beganafter youstarted runningon thetreadmill?”Theconclusion ofthe initialagreement isacknowledgedOrientationPhase“You aren’tgoing tosmoke thatcigarette, areyou?”Patient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationshipPatient willexpressfeelings andconcerns tothe nurseClosedquestionOpen-endedquestionThe patientwill call thenurse byname“Whatbroughtyou to thehospital?”The patient willattend acounselingsession dealingwith smoking“Yourdoctorknowsbest.”ClarificationquestionSequencingquestion“I’m not surewhat youmean. Couldyou tell meagain?”“What’s thematter, catgot yourtongue?”“You’veexpressedconcerns aboutyour mother’smemoryproblems…”“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”JudgmentalCommentsAnexample ofa DirectingquestionValidatingquestion“Have youever beenpregnant?”The patientwill activelyparticipate intherelationshipGivingAdviceTerminationPhase“You aren’tacting verygrown up.”ClichésAn exampleof aReflectivequestionLeadingQuestion“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“You soundworried. I thinkyou should talkto your doctoror your rabbi.”WorkingPhase“You’re chestpain beganafter youstarted runningon thetreadmill?”Theconclusion ofthe initialagreement isacknowledgedOrientationPhase“You aren’tgoing tosmoke thatcigarette, areyou?”Patient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationshipPatient willexpressfeelings andconcerns tothe nurseClosedquestionOpen-endedquestionThe patientwill call thenurse byname“Whatbroughtyou to thehospital?”The patient willattend acounselingsession dealingwith smoking“Yourdoctorknowsbest.”ClarificationquestionSequencingquestion“I’m not surewhat youmean. Couldyou tell meagain?”“What’s thematter, catgot yourtongue?”“You’veexpressedconcerns aboutyour mother’smemoryproblems…”“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”JudgmentalCommentsAnexample ofa DirectingquestionValidatingquestion“Have youever beenpregnant?”The patientwill activelyparticipate intherelationshipGivingAdviceTerminationPhase“You aren’tacting verygrown up.”ClichésAn exampleof aReflectivequestionLeadingQuestion“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“You soundworried. I thinkyou should talkto your doctoror your rabbi.”

COMMUNICATION TECHNIQUES AND PHASES OF THE HELPING RELATIONSHIP - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Working Phase
  2. “You’re chest pain began after you started running on the treadmill?”
  3. The conclusion of the initial agreement is acknowledged
  4. Orientation Phase
  5. “You aren’t going to smoke that cigarette, are you?”
  6. Patient and nurse establish goals, location, frequency, length of contact, and duration of the relationship
  7. Patient will express feelings and concerns to the nurse
  8. Closed question
  9. Open-ended question
  10. The patient will call the nurse by name
  11. “What brought you to the hospital?”
  12. The patient will attend a counseling session dealing with smoking
  13. “Your doctor knows best.”
  14. Clarification question
  15. Sequencing question
  16. “I’m not sure what you mean. Could you tell me again?”
  17. “What’s the matter, cat got your tongue?”
  18. “You’ve expressed concerns about your mother’s memory problems…”
  19. “At home you’ve been taking a baby aspirin a day. Have you taken any in the last 24 hours?”
  20. Judgmental Comments
  21. An example of a Directing question
  22. Validating question
  23. “Have you ever been pregnant?”
  24. The patient will actively participate in the relationship
  25. Giving Advice
  26. Termination Phase
  27. “You aren’t acting very grown up.”
  28. Clichés
  29. An example of a Reflective question
  30. Leading Question
  31. “You’ve been on your present medication for 6 months. Have you experienced any side effects?”
  32. “You sound worried. I think you should talk to your doctor or your rabbi.”