ValidatingquestionWorkingPhaseGivingAdvice“I’m not surewhat youmean. Couldyou tell meagain?”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”Theconclusion ofthe initialagreement isacknowledgedAnexample ofa DirectingquestionClichés“Yourdoctorknowsbest.”JudgmentalComments“You aren’tgoing tosmoke thatcigarette, areyou?”“You aren’tacting verygrown up.”“Have youever beenpregnant?”TerminationPhase“What’s thematter, catgot yourtongue?”An exampleof aReflectivequestion“You soundworried. I thinkyou should talkto your doctoror your rabbi.”Open-endedquestionSequencingquestionOrientationPhaseClarificationquestionClosedquestion“You’re chestpain beganafter youstarted runningon thetreadmill?”The patientwill activelyparticipate intherelationshipThe patientwill call thenurse byname“You’veexpressedconcerns aboutyour mother’smemoryproblems…”Patient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationship“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”LeadingQuestion“Whatbroughtyou to thehospital?”The patient willattend acounselingsession dealingwith smokingPatient willexpressfeelings andconcerns tothe nurseValidatingquestionWorkingPhaseGivingAdvice“I’m not surewhat youmean. Couldyou tell meagain?”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”Theconclusion ofthe initialagreement isacknowledgedAnexample ofa DirectingquestionClichés“Yourdoctorknowsbest.”JudgmentalComments“You aren’tgoing tosmoke thatcigarette, areyou?”“You aren’tacting verygrown up.”“Have youever beenpregnant?”TerminationPhase“What’s thematter, catgot yourtongue?”An exampleof aReflectivequestion“You soundworried. I thinkyou should talkto your doctoror your rabbi.”Open-endedquestionSequencingquestionOrientationPhaseClarificationquestionClosedquestion“You’re chestpain beganafter youstarted runningon thetreadmill?”The patientwill activelyparticipate intherelationshipThe patientwill call thenurse byname“You’veexpressedconcerns aboutyour mother’smemoryproblems…”Patient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationship“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”LeadingQuestion“Whatbroughtyou to thehospital?”The patient willattend acounselingsession dealingwith smokingPatient willexpressfeelings andconcerns tothe nurse

COMMUNICATION TECHNIQUES AND PHASES OF THE HELPING RELATIONSHIP - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
  1. Validating question
  2. Working Phase
  3. Giving Advice
  4. “I’m not sure what you mean. Could you tell me again?”
  5. “You’ve been on your present medication for 6 months. Have you experienced any side effects?”
  6. The conclusion of the initial agreement is acknowledged
  7. An example of a Directing question
  8. Clichés
  9. “Your doctor knows best.”
  10. Judgmental Comments
  11. “You aren’t going to smoke that cigarette, are you?”
  12. “You aren’t acting very grown up.”
  13. “Have you ever been pregnant?”
  14. Termination Phase
  15. “What’s the matter, cat got your tongue?”
  16. An example of a Reflective question
  17. “You sound worried. I think you should talk to your doctor or your rabbi.”
  18. Open-ended question
  19. Sequencing question
  20. Orientation Phase
  21. Clarification question
  22. Closed question
  23. “You’re chest pain began after you started running on the treadmill?”
  24. The patient will actively participate in the relationship
  25. The patient will call the nurse by name
  26. “You’ve expressed concerns about your mother’s memory problems…”
  27. Patient and nurse establish goals, location, frequency, length of contact, and duration of the relationship
  28. “At home you’ve been taking a baby aspirin a day. Have you taken any in the last 24 hours?”
  29. Leading Question
  30. “What brought you to the hospital?”
  31. The patient will attend a counseling session dealing with smoking
  32. Patient will express feelings and concerns to the nurse