The patientwill activelyparticipate intherelationshipOpen-endedquestion“Have youever beenpregnant?”Theconclusion ofthe initialagreement isacknowledgedTerminationPhase“Yourdoctorknowsbest.”“What’s thematter, catgot yourtongue?”“I’m not surewhat youmean. Couldyou tell meagain?”An exampleof aReflectivequestionValidatingquestionClichés“You soundworried. I thinkyou should talkto your doctoror your rabbi.”ClosedquestionSequencingquestionClarificationquestion“You’veexpressedconcerns aboutyour mother’smemoryproblems…”OrientationPhaseAnexample ofa DirectingquestionGivingAdvice“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”Patient willexpressfeelings andconcerns tothe nurseJudgmentalCommentsThe patientwill call thenurse bynameThe patient willattend acounselingsession dealingwith smokingLeadingQuestion“You aren’tgoing tosmoke thatcigarette, areyou?”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“Whatbroughtyou to thehospital?”WorkingPhasePatient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationship“You’re chestpain beganafter youstarted runningon thetreadmill?”“You aren’tacting verygrown up.”The patientwill activelyparticipate intherelationshipOpen-endedquestion“Have youever beenpregnant?”Theconclusion ofthe initialagreement isacknowledgedTerminationPhase“Yourdoctorknowsbest.”“What’s thematter, catgot yourtongue?”“I’m not surewhat youmean. Couldyou tell meagain?”An exampleof aReflectivequestionValidatingquestionClichés“You soundworried. I thinkyou should talkto your doctoror your rabbi.”ClosedquestionSequencingquestionClarificationquestion“You’veexpressedconcerns aboutyour mother’smemoryproblems…”OrientationPhaseAnexample ofa DirectingquestionGivingAdvice“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”Patient willexpressfeelings andconcerns tothe nurseJudgmentalCommentsThe patientwill call thenurse bynameThe patient willattend acounselingsession dealingwith smokingLeadingQuestion“You aren’tgoing tosmoke thatcigarette, areyou?”“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“Whatbroughtyou to thehospital?”WorkingPhasePatient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationship“You’re chestpain beganafter youstarted runningon thetreadmill?”“You aren’tacting verygrown up.”

COMMUNICATION TECHNIQUES AND PHASES OF THE HELPING RELATIONSHIP - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The patient will actively participate in the relationship
  2. Open-ended question
  3. “Have you ever been pregnant?”
  4. The conclusion of the initial agreement is acknowledged
  5. Termination Phase
  6. “Your doctor knows best.”
  7. “What’s the matter, cat got your tongue?”
  8. “I’m not sure what you mean. Could you tell me again?”
  9. An example of a Reflective question
  10. Validating question
  11. Clichés
  12. “You sound worried. I think you should talk to your doctor or your rabbi.”
  13. Closed question
  14. Sequencing question
  15. Clarification question
  16. “You’ve expressed concerns about your mother’s memory problems…”
  17. Orientation Phase
  18. An example of a Directing question
  19. Giving Advice
  20. “At home you’ve been taking a baby aspirin a day. Have you taken any in the last 24 hours?”
  21. Patient will express feelings and concerns to the nurse
  22. Judgmental Comments
  23. The patient will call the nurse by name
  24. The patient will attend a counseling session dealing with smoking
  25. Leading Question
  26. “You aren’t going to smoke that cigarette, are you?”
  27. “You’ve been on your present medication for 6 months. Have you experienced any side effects?”
  28. “What brought you to the hospital?”
  29. Working Phase
  30. Patient and nurse establish goals, location, frequency, length of contact, and duration of the relationship
  31. “You’re chest pain began after you started running on the treadmill?”
  32. “You aren’t acting very grown up.”