ClichésPatient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationshipThe patient willattend acounselingsession dealingwith smoking“Have youever beenpregnant?”JudgmentalCommentsThe patientwill call thenurse byname“Yourdoctorknowsbest.”“You’re chestpain beganafter youstarted runningon thetreadmill?”Clarificationquestion“You soundworried. I thinkyou should talkto your doctoror your rabbi.”“Whatbroughtyou to thehospital?”An exampleof aReflectivequestionValidatingquestionAnexample ofa DirectingquestionOrientationPhasePatient willexpressfeelings andconcerns tothe nurse“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”“You’veexpressedconcerns aboutyour mother’smemoryproblems…”Theconclusion ofthe initialagreement isacknowledgedOpen-endedquestion“What’s thematter, catgot yourtongue?”GivingAdviceThe patientwill activelyparticipate intherelationshipSequencingquestionTerminationPhase“You aren’tgoing tosmoke thatcigarette, areyou?”LeadingQuestion“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“You aren’tacting verygrown up.”Closedquestion“I’m not surewhat youmean. Couldyou tell meagain?”WorkingPhaseClichésPatient and nurseestablish goals,location,frequency, lengthof contact, andduration of therelationshipThe patient willattend acounselingsession dealingwith smoking“Have youever beenpregnant?”JudgmentalCommentsThe patientwill call thenurse byname“Yourdoctorknowsbest.”“You’re chestpain beganafter youstarted runningon thetreadmill?”Clarificationquestion“You soundworried. I thinkyou should talkto your doctoror your rabbi.”“Whatbroughtyou to thehospital?”An exampleof aReflectivequestionValidatingquestionAnexample ofa DirectingquestionOrientationPhasePatient willexpressfeelings andconcerns tothe nurse“At home you’vebeen taking ababy aspirin a day.Have you takenany in the last 24hours?”“You’veexpressedconcerns aboutyour mother’smemoryproblems…”Theconclusion ofthe initialagreement isacknowledgedOpen-endedquestion“What’s thematter, catgot yourtongue?”GivingAdviceThe patientwill activelyparticipate intherelationshipSequencingquestionTerminationPhase“You aren’tgoing tosmoke thatcigarette, areyou?”LeadingQuestion“You’ve been onyour presentmedication for 6months. Have youexperienced anyside effects?”“You aren’tacting verygrown up.”Closedquestion“I’m not surewhat youmean. Couldyou tell meagain?”WorkingPhase

COMMUNICATION TECHNIQUES AND PHASES OF THE HELPING RELATIONSHIP - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clichés
  2. Patient and nurse establish goals, location, frequency, length of contact, and duration of the relationship
  3. The patient will attend a counseling session dealing with smoking
  4. “Have you ever been pregnant?”
  5. Judgmental Comments
  6. The patient will call the nurse by name
  7. “Your doctor knows best.”
  8. “You’re chest pain began after you started running on the treadmill?”
  9. Clarification question
  10. “You sound worried. I think you should talk to your doctor or your rabbi.”
  11. “What brought you to the hospital?”
  12. An example of a Reflective question
  13. Validating question
  14. An example of a Directing question
  15. Orientation Phase
  16. Patient will express feelings and concerns to the nurse
  17. “At home you’ve been taking a baby aspirin a day. Have you taken any in the last 24 hours?”
  18. “You’ve expressed concerns about your mother’s memory problems…”
  19. The conclusion of the initial agreement is acknowledged
  20. Open-ended question
  21. “What’s the matter, cat got your tongue?”
  22. Giving Advice
  23. The patient will actively participate in the relationship
  24. Sequencing question
  25. Termination Phase
  26. “You aren’t going to smoke that cigarette, are you?”
  27. Leading Question
  28. “You’ve been on your present medication for 6 months. Have you experienced any side effects?”
  29. “You aren’t acting very grown up.”
  30. Closed question
  31. “I’m not sure what you mean. Could you tell me again?”
  32. Working Phase