Educatedcaller on aself-serviceoptionGive acustomergoodnewsEducatecaller of anoption thatsaves themeffortTake a callfromsomeonefrom IdahoMore than1 CALLERon thephoneCallerputs youon holdCaller withthe samebirthdayas youLearnscaller'spet'snameCaller withthe samename asyouUsed probingquestions todetermine thecaller's needCallersays youare veryhelpfulCallerasks whatour hoursareInsuredisRetiredCall thatlasts over45MinutesGavecustomerour phonenumberGoingtoCanadaCallerasksabout theweatherCallerthanksyou foryour helpEducatecaller of anoption thatsaves themtimeHouseholdwithNon-COUNTRYproducts listedCaller askswhere youpersonallyare locatedTake anaddresschangeHandled asuccessfulSAVEProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCalling infor thesecondtime todayExpressedregret forcaller'ssituationInsuredwith usover20 yearsCallertells ajokeCaller tryingto reachanothercompanyEducatedcaller on aself-serviceoptionGive acustomergoodnewsEducatecaller of anoption thatsaves themeffortTake a callfromsomeonefrom IdahoMore than1 CALLERon thephoneCallerputs youon holdCaller withthe samebirthdayas youLearnscaller'spet'snameCaller withthe samename asyouUsed probingquestions todetermine thecaller's needCallersays youare veryhelpfulCallerasks whatour hoursareInsuredisRetiredCall thatlasts over45MinutesGavecustomerour phonenumberGoingtoCanadaCallerasksabout theweatherCallerthanksyou foryour helpEducatecaller of anoption thatsaves themtimeHouseholdwithNon-COUNTRYproducts listedCaller askswhere youpersonallyare locatedTake anaddresschangeHandled asuccessfulSAVEProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCalling infor thesecondtime todayExpressedregret forcaller'ssituationInsuredwith usover20 yearsCallertells ajokeCaller tryingto reachanothercompany

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
B
4
I
5
I
6
N
7
B
8
G
9
N
10
O
11
G
12
N
13
N
14
G
15
I
16
O
17
I
18
G
19
O
20
B
21
O
22
G
23
O
24
I
25
N
26
G
27
B
28
I
29
B
  1. O-Educated caller on a self-service option
  2. B-Give a customer good news
  3. B-Educate caller of an option that saves them effort
  4. I-Take a call from someone from Idaho
  5. I-More than 1 CALLER on the phone
  6. N-Caller puts you on hold
  7. B-Caller with the same birthday as you
  8. G-Learns caller's pet's name
  9. N-Caller with the same name as you
  10. O-Used probing questions to determine the caller's need
  11. G-Caller says you are very helpful
  12. N-Caller asks what our hours are
  13. N-Insured is Retired
  14. G-Call that lasts over 45 Minutes
  15. I-Gave customer our phone number
  16. O-Going to Canada
  17. I-Caller asks about the weather
  18. G-Caller thanks you for your help
  19. O-Educate caller of an option that saves them time
  20. B-Household with Non-COUNTRY products listed
  21. O-Caller asks where you personally are located
  22. G-Take an address change
  23. O-Handled a successful SAVE
  24. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  25. N-Calling in for the second time today
  26. G-Expressed regret for caller's situation
  27. B-Insured with us over 20 years
  28. I-Caller tells a joke
  29. B-Caller trying to reach another company