HouseholdwithNon-COUNTRYproducts listedTake anaddresschangeUsed probingquestions todetermine thecaller's needHandled asuccessfulSAVECall thatlasts over45MinutesEducatedcaller on aself-serviceoptionCaller withthe samename asyouEducatecaller of anoption thatsaves themtimeCallerasks whatour hoursareProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownExpressedregret forcaller'ssituationMore than1 CALLERon thephoneGive acustomergoodnewsCaller askswhere youpersonallyare locatedTake a callfromsomeonefrom IdahoLearnscaller'spet'snameGavecustomerour phonenumberInsuredwith usover20 yearsCaller tryingto reachanothercompanyEducatecaller of anoption thatsaves themeffortCallerthanksyou foryour helpCallerasksabout theweatherCalling infor thesecondtime todayGoingtoCanadaInsuredisRetiredCaller withthe samebirthdayas youCallerputs youon holdCallertells ajokeCallersays youare veryhelpfulHouseholdwithNon-COUNTRYproducts listedTake anaddresschangeUsed probingquestions todetermine thecaller's needHandled asuccessfulSAVECall thatlasts over45MinutesEducatedcaller on aself-serviceoptionCaller withthe samename asyouEducatecaller of anoption thatsaves themtimeCallerasks whatour hoursareProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownExpressedregret forcaller'ssituationMore than1 CALLERon thephoneGive acustomergoodnewsCaller askswhere youpersonallyare locatedTake a callfromsomeonefrom IdahoLearnscaller'spet'snameGavecustomerour phonenumberInsuredwith usover20 yearsCaller tryingto reachanothercompanyEducatecaller of anoption thatsaves themeffortCallerthanksyou foryour helpCallerasksabout theweatherCalling infor thesecondtime todayGoingtoCanadaInsuredisRetiredCaller withthe samebirthdayas youCallerputs youon holdCallertells ajokeCallersays youare veryhelpful

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
O
5
G
6
O
7
N
8
O
9
N
10
I
11
G
12
I
13
B
14
O
15
I
16
G
17
I
18
B
19
B
20
B
21
G
22
I
23
N
24
O
25
N
26
B
27
N
28
I
29
G
  1. B-Household with Non-COUNTRY products listed
  2. G-Take an address change
  3. O-Used probing questions to determine the caller's need
  4. O-Handled a successful SAVE
  5. G-Call that lasts over 45 Minutes
  6. O-Educated caller on a self-service option
  7. N-Caller with the same name as you
  8. O-Educate caller of an option that saves them time
  9. N-Caller asks what our hours are
  10. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  11. G-Expressed regret for caller's situation
  12. I-More than 1 CALLER on the phone
  13. B-Give a customer good news
  14. O-Caller asks where you personally are located
  15. I-Take a call from someone from Idaho
  16. G-Learns caller's pet's name
  17. I-Gave customer our phone number
  18. B-Insured with us over 20 years
  19. B-Caller trying to reach another company
  20. B-Educate caller of an option that saves them effort
  21. G-Caller thanks you for your help
  22. I-Caller asks about the weather
  23. N-Calling in for the second time today
  24. O-Going to Canada
  25. N-Insured is Retired
  26. B-Caller with the same birthday as you
  27. N-Caller puts you on hold
  28. I-Caller tells a joke
  29. G-Caller says you are very helpful