Expressedregret forcaller'ssituationCall thatlasts over45MinutesCallerthanksyou foryour helpHouseholdwithNon-COUNTRYproducts listedUsed probingquestions todetermine thecaller's needEducatecaller of anoption thatsaves themeffortCallerasks whatour hoursareHandled asuccessfulSAVEGavecustomerour phonenumberEducatedcaller on aself-serviceoptionCallersays youare veryhelpfulInsuredwith usover20 yearsCaller withthe samebirthdayas youCallerputs youon holdEducatecaller of anoption thatsaves themtimeInsuredisRetiredCallertells ajokeCalling infor thesecondtime todayCallerasksabout theweatherGoingtoCanadaTake anaddresschangeMore than1 CALLERon thephoneTake a callfromsomeonefrom IdahoGive acustomergoodnewsCaller tryingto reachanothercompanyProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownLearnscaller'spet'snameCaller askswhere youpersonallyare locatedCaller withthe samename asyouExpressedregret forcaller'ssituationCall thatlasts over45MinutesCallerthanksyou foryour helpHouseholdwithNon-COUNTRYproducts listedUsed probingquestions todetermine thecaller's needEducatecaller of anoption thatsaves themeffortCallerasks whatour hoursareHandled asuccessfulSAVEGavecustomerour phonenumberEducatedcaller on aself-serviceoptionCallersays youare veryhelpfulInsuredwith usover20 yearsCaller withthe samebirthdayas youCallerputs youon holdEducatecaller of anoption thatsaves themtimeInsuredisRetiredCallertells ajokeCalling infor thesecondtime todayCallerasksabout theweatherGoingtoCanadaTake anaddresschangeMore than1 CALLERon thephoneTake a callfromsomeonefrom IdahoGive acustomergoodnewsCaller tryingto reachanothercompanyProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownLearnscaller'spet'snameCaller askswhere youpersonallyare locatedCaller withthe samename asyou

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
G
4
B
5
O
6
B
7
N
8
O
9
I
10
O
11
G
12
B
13
B
14
N
15
O
16
N
17
I
18
N
19
I
20
O
21
G
22
I
23
I
24
B
25
B
26
I
27
G
28
O
29
N
  1. G-Expressed regret for caller's situation
  2. G-Call that lasts over 45 Minutes
  3. G-Caller thanks you for your help
  4. B-Household with Non-COUNTRY products listed
  5. O-Used probing questions to determine the caller's need
  6. B-Educate caller of an option that saves them effort
  7. N-Caller asks what our hours are
  8. O-Handled a successful SAVE
  9. I-Gave customer our phone number
  10. O-Educated caller on a self-service option
  11. G-Caller says you are very helpful
  12. B-Insured with us over 20 years
  13. B-Caller with the same birthday as you
  14. N-Caller puts you on hold
  15. O-Educate caller of an option that saves them time
  16. N-Insured is Retired
  17. I-Caller tells a joke
  18. N-Calling in for the second time today
  19. I-Caller asks about the weather
  20. O-Going to Canada
  21. G-Take an address change
  22. I-More than 1 CALLER on the phone
  23. I-Take a call from someone from Idaho
  24. B-Give a customer good news
  25. B-Caller trying to reach another company
  26. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  27. G-Learns caller's pet's name
  28. O-Caller asks where you personally are located
  29. N-Caller with the same name as you