HouseholdwithNon-COUNTRYproducts listedInsuredwith usover20 yearsTake a callfromsomeonefrom IdahoMore than1 CALLERon thephoneEducatecaller of anoption thatsaves themtimeCalling infor thesecondtime todayCallertells ajokeCallerthanksyou foryour helpProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCallerasksabout theweatherCaller withthe samename asyouHandled asuccessfulSAVEExpressedregret forcaller'ssituationCallerasks whatour hoursareCallerputs youon holdCaller tryingto reachanothercompanyGoingtoCanadaCaller askswhere youpersonallyare locatedGive acustomergoodnewsTake anaddresschangeCallersays youare veryhelpfulEducatecaller of anoption thatsaves themeffortEducatedcaller on aself-serviceoptionLearnscaller'spet'snameCall thatlasts over45MinutesInsuredisRetiredCaller withthe samebirthdayas youGavecustomerour phonenumberUsed probingquestions todetermine thecaller's needHouseholdwithNon-COUNTRYproducts listedInsuredwith usover20 yearsTake a callfromsomeonefrom IdahoMore than1 CALLERon thephoneEducatecaller of anoption thatsaves themtimeCalling infor thesecondtime todayCallertells ajokeCallerthanksyou foryour helpProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCallerasksabout theweatherCaller withthe samename asyouHandled asuccessfulSAVEExpressedregret forcaller'ssituationCallerasks whatour hoursareCallerputs youon holdCaller tryingto reachanothercompanyGoingtoCanadaCaller askswhere youpersonallyare locatedGive acustomergoodnewsTake anaddresschangeCallersays youare veryhelpfulEducatecaller of anoption thatsaves themeffortEducatedcaller on aself-serviceoptionLearnscaller'spet'snameCall thatlasts over45MinutesInsuredisRetiredCaller withthe samebirthdayas youGavecustomerour phonenumberUsed probingquestions todetermine thecaller's need

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
I
5
O
6
N
7
I
8
G
9
I
10
I
11
N
12
O
13
G
14
N
15
N
16
B
17
O
18
O
19
B
20
G
21
G
22
B
23
O
24
G
25
G
26
N
27
B
28
I
29
O
  1. B-Household with Non-COUNTRY products listed
  2. B-Insured with us over 20 years
  3. I-Take a call from someone from Idaho
  4. I-More than 1 CALLER on the phone
  5. O-Educate caller of an option that saves them time
  6. N-Calling in for the second time today
  7. I-Caller tells a joke
  8. G-Caller thanks you for your help
  9. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  10. I-Caller asks about the weather
  11. N-Caller with the same name as you
  12. O-Handled a successful SAVE
  13. G-Expressed regret for caller's situation
  14. N-Caller asks what our hours are
  15. N-Caller puts you on hold
  16. B-Caller trying to reach another company
  17. O-Going to Canada
  18. O-Caller asks where you personally are located
  19. B-Give a customer good news
  20. G-Take an address change
  21. G-Caller says you are very helpful
  22. B-Educate caller of an option that saves them effort
  23. O-Educated caller on a self-service option
  24. G-Learns caller's pet's name
  25. G-Call that lasts over 45 Minutes
  26. N-Insured is Retired
  27. B-Caller with the same birthday as you
  28. I-Gave customer our phone number
  29. O-Used probing questions to determine the caller's need