Callertells ajokeCaller tryingto reachanothercompanyHouseholdwithNon-COUNTRYproducts listedCalling infor thesecondtime todayEducatedcaller on aself-serviceoptionTake a callfromsomeonefrom IdahoCaller askswhere youpersonallyare locatedCallerasksabout theweatherCallerthanksyou foryour helpGive acustomergoodnewsCallerputs youon holdLearnscaller'spet'snameCall thatlasts over45MinutesCallersays youare veryhelpfulGoingtoCanadaMore than1 CALLERon thephoneCaller withthe samebirthdayas youCallerasks whatour hoursareHandled asuccessfulSAVEUsed probingquestions todetermine thecaller's needEducatecaller of anoption thatsaves themtimeInsuredisRetiredCaller withthe samename asyouGavecustomerour phonenumberInsuredwith usover20 yearsExpressedregret forcaller'ssituationTake anaddresschangeProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownEducatecaller of anoption thatsaves themeffortCallertells ajokeCaller tryingto reachanothercompanyHouseholdwithNon-COUNTRYproducts listedCalling infor thesecondtime todayEducatedcaller on aself-serviceoptionTake a callfromsomeonefrom IdahoCaller askswhere youpersonallyare locatedCallerasksabout theweatherCallerthanksyou foryour helpGive acustomergoodnewsCallerputs youon holdLearnscaller'spet'snameCall thatlasts over45MinutesCallersays youare veryhelpfulGoingtoCanadaMore than1 CALLERon thephoneCaller withthe samebirthdayas youCallerasks whatour hoursareHandled asuccessfulSAVEUsed probingquestions todetermine thecaller's needEducatecaller of anoption thatsaves themtimeInsuredisRetiredCaller withthe samename asyouGavecustomerour phonenumberInsuredwith usover20 yearsExpressedregret forcaller'ssituationTake anaddresschangeProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownEducatecaller of anoption thatsaves themeffort

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
N
5
O
6
I
7
O
8
I
9
G
10
B
11
N
12
G
13
G
14
G
15
O
16
I
17
B
18
N
19
O
20
O
21
O
22
N
23
N
24
I
25
B
26
G
27
G
28
I
29
B
  1. I-Caller tells a joke
  2. B-Caller trying to reach another company
  3. B-Household with Non-COUNTRY products listed
  4. N-Calling in for the second time today
  5. O-Educated caller on a self-service option
  6. I-Take a call from someone from Idaho
  7. O-Caller asks where you personally are located
  8. I-Caller asks about the weather
  9. G-Caller thanks you for your help
  10. B-Give a customer good news
  11. N-Caller puts you on hold
  12. G-Learns caller's pet's name
  13. G-Call that lasts over 45 Minutes
  14. G-Caller says you are very helpful
  15. O-Going to Canada
  16. I-More than 1 CALLER on the phone
  17. B-Caller with the same birthday as you
  18. N-Caller asks what our hours are
  19. O-Handled a successful SAVE
  20. O-Used probing questions to determine the caller's need
  21. O-Educate caller of an option that saves them time
  22. N-Insured is Retired
  23. N-Caller with the same name as you
  24. I-Gave customer our phone number
  25. B-Insured with us over 20 years
  26. G-Expressed regret for caller's situation
  27. G-Take an address change
  28. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  29. B-Educate caller of an option that saves them effort