HouseholdwithNon-COUNTRYproducts listedGavecustomerour phonenumberCaller askswhere youpersonallyare locatedHandled asuccessfulSAVETake a callfromsomeonefrom IdahoCallerasksabout theweatherGive acustomergoodnewsCall thatlasts over45MinutesMore than1 CALLERon thephoneCallertells ajokeCallerputs youon holdInsuredisRetiredExpressedregret forcaller'ssituationCallerasks whatour hoursareCaller withthe samebirthdayas youCaller withthe samename asyouUsed probingquestions todetermine thecaller's needEducatecaller of anoption thatsaves themeffortCallerthanksyou foryour helpCallersays youare veryhelpfulProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownGoingtoCanadaCaller tryingto reachanothercompanyInsuredwith usover20 yearsLearnscaller'spet'snameCalling infor thesecondtime todayEducatecaller of anoption thatsaves themtimeEducatedcaller on aself-serviceoptionTake anaddresschangeHouseholdwithNon-COUNTRYproducts listedGavecustomerour phonenumberCaller askswhere youpersonallyare locatedHandled asuccessfulSAVETake a callfromsomeonefrom IdahoCallerasksabout theweatherGive acustomergoodnewsCall thatlasts over45MinutesMore than1 CALLERon thephoneCallertells ajokeCallerputs youon holdInsuredisRetiredExpressedregret forcaller'ssituationCallerasks whatour hoursareCaller withthe samebirthdayas youCaller withthe samename asyouUsed probingquestions todetermine thecaller's needEducatecaller of anoption thatsaves themeffortCallerthanksyou foryour helpCallersays youare veryhelpfulProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownGoingtoCanadaCaller tryingto reachanothercompanyInsuredwith usover20 yearsLearnscaller'spet'snameCalling infor thesecondtime todayEducatecaller of anoption thatsaves themtimeEducatedcaller on aself-serviceoptionTake anaddresschange

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
O
5
I
6
I
7
B
8
G
9
I
10
I
11
N
12
N
13
G
14
N
15
B
16
N
17
O
18
B
19
G
20
G
21
I
22
O
23
B
24
B
25
G
26
N
27
O
28
O
29
G
  1. B-Household with Non-COUNTRY products listed
  2. I-Gave customer our phone number
  3. O-Caller asks where you personally are located
  4. O-Handled a successful SAVE
  5. I-Take a call from someone from Idaho
  6. I-Caller asks about the weather
  7. B-Give a customer good news
  8. G-Call that lasts over 45 Minutes
  9. I-More than 1 CALLER on the phone
  10. I-Caller tells a joke
  11. N-Caller puts you on hold
  12. N-Insured is Retired
  13. G-Expressed regret for caller's situation
  14. N-Caller asks what our hours are
  15. B-Caller with the same birthday as you
  16. N-Caller with the same name as you
  17. O-Used probing questions to determine the caller's need
  18. B-Educate caller of an option that saves them effort
  19. G-Caller thanks you for your help
  20. G-Caller says you are very helpful
  21. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  22. O-Going to Canada
  23. B-Caller trying to reach another company
  24. B-Insured with us over 20 years
  25. G-Learns caller's pet's name
  26. N-Calling in for the second time today
  27. O-Educate caller of an option that saves them time
  28. O-Educated caller on a self-service option
  29. G-Take an address change