Educatecaller of anoption thatsaves themeffortInsuredwith usover20 yearsProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCaller askswhere youpersonallyare locatedEducatedcaller on aself-serviceoptionCaller withthe samename asyouCallerasks whatour hoursareMore than1 CALLERon thephoneGive acustomergoodnewsCallerputs youon holdGoingtoCanadaCalling infor thesecondtime todayLearnscaller'spet'snameCallersays youare veryhelpfulHouseholdwithNon-COUNTRYproducts listedGavecustomerour phonenumberTake anaddresschangeEducatecaller of anoption thatsaves themtimeCall thatlasts over45MinutesUsed probingquestions todetermine thecaller's needCallertells ajokeCallerthanksyou foryour helpTake a callfromsomeonefrom IdahoInsuredisRetiredHandled asuccessfulSAVECaller tryingto reachanothercompanyCallerasksabout theweatherExpressedregret forcaller'ssituationCaller withthe samebirthdayas youEducatecaller of anoption thatsaves themeffortInsuredwith usover20 yearsProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCaller askswhere youpersonallyare locatedEducatedcaller on aself-serviceoptionCaller withthe samename asyouCallerasks whatour hoursareMore than1 CALLERon thephoneGive acustomergoodnewsCallerputs youon holdGoingtoCanadaCalling infor thesecondtime todayLearnscaller'spet'snameCallersays youare veryhelpfulHouseholdwithNon-COUNTRYproducts listedGavecustomerour phonenumberTake anaddresschangeEducatecaller of anoption thatsaves themtimeCall thatlasts over45MinutesUsed probingquestions todetermine thecaller's needCallertells ajokeCallerthanksyou foryour helpTake a callfromsomeonefrom IdahoInsuredisRetiredHandled asuccessfulSAVECaller tryingto reachanothercompanyCallerasksabout theweatherExpressedregret forcaller'ssituationCaller withthe samebirthdayas you

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
O
5
O
6
N
7
N
8
I
9
B
10
N
11
O
12
N
13
G
14
G
15
B
16
I
17
G
18
O
19
G
20
O
21
I
22
G
23
I
24
N
25
O
26
B
27
I
28
G
29
B
  1. B-Educate caller of an option that saves them effort
  2. B-Insured with us over 20 years
  3. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  4. O-Caller asks where you personally are located
  5. O-Educated caller on a self-service option
  6. N-Caller with the same name as you
  7. N-Caller asks what our hours are
  8. I-More than 1 CALLER on the phone
  9. B-Give a customer good news
  10. N-Caller puts you on hold
  11. O-Going to Canada
  12. N-Calling in for the second time today
  13. G-Learns caller's pet's name
  14. G-Caller says you are very helpful
  15. B-Household with Non-COUNTRY products listed
  16. I-Gave customer our phone number
  17. G-Take an address change
  18. O-Educate caller of an option that saves them time
  19. G-Call that lasts over 45 Minutes
  20. O-Used probing questions to determine the caller's need
  21. I-Caller tells a joke
  22. G-Caller thanks you for your help
  23. I-Take a call from someone from Idaho
  24. N-Insured is Retired
  25. O-Handled a successful SAVE
  26. B-Caller trying to reach another company
  27. I-Caller asks about the weather
  28. G-Expressed regret for caller's situation
  29. B-Caller with the same birthday as you