Callertells ajokeEducatedcaller on aself-serviceoptionInsuredisRetiredHandled asuccessfulSAVECaller withthe samename asyouProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownGive acustomergoodnewsExpressedregret forcaller'ssituationEducatecaller of anoption thatsaves themtimeTake a callfromsomeonefrom IdahoLearnscaller'spet'snameCall thatlasts over45MinutesUsed probingquestions todetermine thecaller's needMore than1 CALLERon thephoneHouseholdwithNon-COUNTRYproducts listedEducatecaller of anoption thatsaves themeffortCallerasksabout theweatherGavecustomerour phonenumberCallerthanksyou foryour helpCallerasks whatour hoursareTake anaddresschangeInsuredwith usover20 yearsCallersays youare veryhelpfulCaller tryingto reachanothercompanyCaller askswhere youpersonallyare locatedCaller withthe samebirthdayas youCalling infor thesecondtime todayCallerputs youon holdGoingtoCanadaCallertells ajokeEducatedcaller on aself-serviceoptionInsuredisRetiredHandled asuccessfulSAVECaller withthe samename asyouProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownGive acustomergoodnewsExpressedregret forcaller'ssituationEducatecaller of anoption thatsaves themtimeTake a callfromsomeonefrom IdahoLearnscaller'spet'snameCall thatlasts over45MinutesUsed probingquestions todetermine thecaller's needMore than1 CALLERon thephoneHouseholdwithNon-COUNTRYproducts listedEducatecaller of anoption thatsaves themeffortCallerasksabout theweatherGavecustomerour phonenumberCallerthanksyou foryour helpCallerasks whatour hoursareTake anaddresschangeInsuredwith usover20 yearsCallersays youare veryhelpfulCaller tryingto reachanothercompanyCaller askswhere youpersonallyare locatedCaller withthe samebirthdayas youCalling infor thesecondtime todayCallerputs youon holdGoingtoCanada

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
O
5
N
6
I
7
B
8
G
9
O
10
I
11
G
12
G
13
O
14
I
15
B
16
B
17
I
18
I
19
G
20
N
21
G
22
B
23
G
24
B
25
O
26
B
27
N
28
N
29
O
  1. I-Caller tells a joke
  2. O-Educated caller on a self-service option
  3. N-Insured is Retired
  4. O-Handled a successful SAVE
  5. N-Caller with the same name as you
  6. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  7. B-Give a customer good news
  8. G-Expressed regret for caller's situation
  9. O-Educate caller of an option that saves them time
  10. I-Take a call from someone from Idaho
  11. G-Learns caller's pet's name
  12. G-Call that lasts over 45 Minutes
  13. O-Used probing questions to determine the caller's need
  14. I-More than 1 CALLER on the phone
  15. B-Household with Non-COUNTRY products listed
  16. B-Educate caller of an option that saves them effort
  17. I-Caller asks about the weather
  18. I-Gave customer our phone number
  19. G-Caller thanks you for your help
  20. N-Caller asks what our hours are
  21. G-Take an address change
  22. B-Insured with us over 20 years
  23. G-Caller says you are very helpful
  24. B-Caller trying to reach another company
  25. O-Caller asks where you personally are located
  26. B-Caller with the same birthday as you
  27. N-Calling in for the second time today
  28. N-Caller puts you on hold
  29. O-Going to Canada