Take anaddresschangeCallerthanksyou foryour helpCallersays youare veryhelpfulInsuredwith usover20 yearsCaller withthe samebirthdayas youTake a callfromsomeonefrom IdahoCalling infor thesecondtime todayHouseholdwithNon-COUNTRYproducts listedCaller withthe samename asyouEducatecaller of anoption thatsaves themtimeGoingtoCanadaLearnscaller'spet'snameGavecustomerour phonenumberMore than1 CALLERon thephoneHandled asuccessfulSAVECaller askswhere youpersonallyare locatedCallerputs youon holdProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownExpressedregret forcaller'ssituationCaller tryingto reachanothercompanyCallertells ajokeCall thatlasts over45MinutesCallerasks whatour hoursareUsed probingquestions todetermine thecaller's needInsuredisRetiredEducatedcaller on aself-serviceoptionEducatecaller of anoption thatsaves themeffortCallerasksabout theweatherGive acustomergoodnewsTake anaddresschangeCallerthanksyou foryour helpCallersays youare veryhelpfulInsuredwith usover20 yearsCaller withthe samebirthdayas youTake a callfromsomeonefrom IdahoCalling infor thesecondtime todayHouseholdwithNon-COUNTRYproducts listedCaller withthe samename asyouEducatecaller of anoption thatsaves themtimeGoingtoCanadaLearnscaller'spet'snameGavecustomerour phonenumberMore than1 CALLERon thephoneHandled asuccessfulSAVECaller askswhere youpersonallyare locatedCallerputs youon holdProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownExpressedregret forcaller'ssituationCaller tryingto reachanothercompanyCallertells ajokeCall thatlasts over45MinutesCallerasks whatour hoursareUsed probingquestions todetermine thecaller's needInsuredisRetiredEducatedcaller on aself-serviceoptionEducatecaller of anoption thatsaves themeffortCallerasksabout theweatherGive acustomergoodnews

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
G
4
B
5
B
6
I
7
N
8
B
9
N
10
O
11
O
12
G
13
I
14
I
15
O
16
O
17
N
18
I
19
G
20
B
21
I
22
G
23
N
24
O
25
N
26
O
27
B
28
I
29
B
  1. G-Take an address change
  2. G-Caller thanks you for your help
  3. G-Caller says you are very helpful
  4. B-Insured with us over 20 years
  5. B-Caller with the same birthday as you
  6. I-Take a call from someone from Idaho
  7. N-Calling in for the second time today
  8. B-Household with Non-COUNTRY products listed
  9. N-Caller with the same name as you
  10. O-Educate caller of an option that saves them time
  11. O-Going to Canada
  12. G-Learns caller's pet's name
  13. I-Gave customer our phone number
  14. I-More than 1 CALLER on the phone
  15. O-Handled a successful SAVE
  16. O-Caller asks where you personally are located
  17. N-Caller puts you on hold
  18. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  19. G-Expressed regret for caller's situation
  20. B-Caller trying to reach another company
  21. I-Caller tells a joke
  22. G-Call that lasts over 45 Minutes
  23. N-Caller asks what our hours are
  24. O-Used probing questions to determine the caller's need
  25. N-Insured is Retired
  26. O-Educated caller on a self-service option
  27. B-Educate caller of an option that saves them effort
  28. I-Caller asks about the weather
  29. B-Give a customer good news