Expressedregret forcaller'ssituationCaller withthe samebirthdayas youGoingtoCanadaCallerasks whatour hoursareCallersays youare veryhelpfulUsed probingquestions todetermine thecaller's needCallerthanksyou foryour helpGive acustomergoodnewsInsuredwith usover20 yearsCallertells ajokeCaller askswhere youpersonallyare locatedCallerasksabout theweatherCaller tryingto reachanothercompanyInsuredisRetiredHandled asuccessfulSAVEGavecustomerour phonenumberCaller withthe samename asyouTake anaddresschangeCalling infor thesecondtime todayCall thatlasts over45MinutesLearnscaller'spet'snameEducatecaller of anoption thatsaves themeffortEducatedcaller on aself-serviceoptionCallerputs youon holdTake a callfromsomeonefrom IdahoMore than1 CALLERon thephoneHouseholdwithNon-COUNTRYproducts listedEducatecaller of anoption thatsaves themtimeProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownExpressedregret forcaller'ssituationCaller withthe samebirthdayas youGoingtoCanadaCallerasks whatour hoursareCallersays youare veryhelpfulUsed probingquestions todetermine thecaller's needCallerthanksyou foryour helpGive acustomergoodnewsInsuredwith usover20 yearsCallertells ajokeCaller askswhere youpersonallyare locatedCallerasksabout theweatherCaller tryingto reachanothercompanyInsuredisRetiredHandled asuccessfulSAVEGavecustomerour phonenumberCaller withthe samename asyouTake anaddresschangeCalling infor thesecondtime todayCall thatlasts over45MinutesLearnscaller'spet'snameEducatecaller of anoption thatsaves themeffortEducatedcaller on aself-serviceoptionCallerputs youon holdTake a callfromsomeonefrom IdahoMore than1 CALLERon thephoneHouseholdwithNon-COUNTRYproducts listedEducatecaller of anoption thatsaves themtimeProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir own

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
N
5
G
6
O
7
G
8
B
9
B
10
I
11
O
12
I
13
B
14
N
15
O
16
I
17
N
18
G
19
N
20
G
21
G
22
B
23
O
24
N
25
I
26
I
27
B
28
O
29
I
  1. G-Expressed regret for caller's situation
  2. B-Caller with the same birthday as you
  3. O-Going to Canada
  4. N-Caller asks what our hours are
  5. G-Caller says you are very helpful
  6. O-Used probing questions to determine the caller's need
  7. G-Caller thanks you for your help
  8. B-Give a customer good news
  9. B-Insured with us over 20 years
  10. I-Caller tells a joke
  11. O-Caller asks where you personally are located
  12. I-Caller asks about the weather
  13. B-Caller trying to reach another company
  14. N-Insured is Retired
  15. O-Handled a successful SAVE
  16. I-Gave customer our phone number
  17. N-Caller with the same name as you
  18. G-Take an address change
  19. N-Calling in for the second time today
  20. G-Call that lasts over 45 Minutes
  21. G-Learns caller's pet's name
  22. B-Educate caller of an option that saves them effort
  23. O-Educated caller on a self-service option
  24. N-Caller puts you on hold
  25. I-Take a call from someone from Idaho
  26. I-More than 1 CALLER on the phone
  27. B-Household with Non-COUNTRY products listed
  28. O-Educate caller of an option that saves them time
  29. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own