Calling infor thesecondtime todayExpressedregret forcaller'ssituationCaller tryingto reachanothercompanyMore than1 CALLERon thephoneEducatecaller of anoption thatsaves themtimeInsuredisRetiredHandled asuccessfulSAVECallerputs youon holdUsed probingquestions todetermine thecaller's needCall thatlasts over45MinutesCaller withthe samebirthdayas youProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownEducatecaller of anoption thatsaves themeffortCaller askswhere youpersonallyare locatedHouseholdwithNon-COUNTRYproducts listedTake a callfromsomeonefrom IdahoCallerasksabout theweatherGive acustomergoodnewsInsuredwith usover20 yearsGavecustomerour phonenumberCallerthanksyou foryour helpLearnscaller'spet'snameCallerasks whatour hoursareCallertells ajokeCallersays youare veryhelpfulEducatedcaller on aself-serviceoptionTake anaddresschangeCaller withthe samename asyouGoingtoCanadaCalling infor thesecondtime todayExpressedregret forcaller'ssituationCaller tryingto reachanothercompanyMore than1 CALLERon thephoneEducatecaller of anoption thatsaves themtimeInsuredisRetiredHandled asuccessfulSAVECallerputs youon holdUsed probingquestions todetermine thecaller's needCall thatlasts over45MinutesCaller withthe samebirthdayas youProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownEducatecaller of anoption thatsaves themeffortCaller askswhere youpersonallyare locatedHouseholdwithNon-COUNTRYproducts listedTake a callfromsomeonefrom IdahoCallerasksabout theweatherGive acustomergoodnewsInsuredwith usover20 yearsGavecustomerour phonenumberCallerthanksyou foryour helpLearnscaller'spet'snameCallerasks whatour hoursareCallertells ajokeCallersays youare veryhelpfulEducatedcaller on aself-serviceoptionTake anaddresschangeCaller withthe samename asyouGoingtoCanada

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
I
5
O
6
N
7
O
8
N
9
O
10
G
11
B
12
I
13
B
14
O
15
B
16
I
17
I
18
B
19
B
20
I
21
G
22
G
23
N
24
I
25
G
26
O
27
G
28
N
29
O
  1. N-Calling in for the second time today
  2. G-Expressed regret for caller's situation
  3. B-Caller trying to reach another company
  4. I-More than 1 CALLER on the phone
  5. O-Educate caller of an option that saves them time
  6. N-Insured is Retired
  7. O-Handled a successful SAVE
  8. N-Caller puts you on hold
  9. O-Used probing questions to determine the caller's need
  10. G-Call that lasts over 45 Minutes
  11. B-Caller with the same birthday as you
  12. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  13. B-Educate caller of an option that saves them effort
  14. O-Caller asks where you personally are located
  15. B-Household with Non-COUNTRY products listed
  16. I-Take a call from someone from Idaho
  17. I-Caller asks about the weather
  18. B-Give a customer good news
  19. B-Insured with us over 20 years
  20. I-Gave customer our phone number
  21. G-Caller thanks you for your help
  22. G-Learns caller's pet's name
  23. N-Caller asks what our hours are
  24. I-Caller tells a joke
  25. G-Caller says you are very helpful
  26. O-Educated caller on a self-service option
  27. G-Take an address change
  28. N-Caller with the same name as you
  29. O-Going to Canada