Take anaddresschangeCaller askswhere youpersonallyare locatedEducatedcaller on aself-serviceoptionEducatecaller of anoption thatsaves themeffortExpressedregret forcaller'ssituationCaller withthe samebirthdayas youCallertells ajokeTake a callfromsomeonefrom IdahoGive acustomergoodnewsUsed probingquestions todetermine thecaller's needGoingtoCanadaLearnscaller'spet'snameEducatecaller of anoption thatsaves themtimeCallerasksabout theweatherCallerputs youon holdHouseholdwithNon-COUNTRYproducts listedCall thatlasts over45MinutesProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCallersays youare veryhelpfulGavecustomerour phonenumberCallerasks whatour hoursareCalling infor thesecondtime todayCallerthanksyou foryour helpInsuredwith usover20 yearsCaller withthe samename asyouMore than1 CALLERon thephoneHandled asuccessfulSAVEInsuredisRetiredCaller tryingto reachanothercompanyTake anaddresschangeCaller askswhere youpersonallyare locatedEducatedcaller on aself-serviceoptionEducatecaller of anoption thatsaves themeffortExpressedregret forcaller'ssituationCaller withthe samebirthdayas youCallertells ajokeTake a callfromsomeonefrom IdahoGive acustomergoodnewsUsed probingquestions todetermine thecaller's needGoingtoCanadaLearnscaller'spet'snameEducatecaller of anoption thatsaves themtimeCallerasksabout theweatherCallerputs youon holdHouseholdwithNon-COUNTRYproducts listedCall thatlasts over45MinutesProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCallersays youare veryhelpfulGavecustomerour phonenumberCallerasks whatour hoursareCalling infor thesecondtime todayCallerthanksyou foryour helpInsuredwith usover20 yearsCaller withthe samename asyouMore than1 CALLERon thephoneHandled asuccessfulSAVEInsuredisRetiredCaller tryingto reachanothercompany

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
B
5
G
6
B
7
I
8
I
9
B
10
O
11
O
12
G
13
O
14
I
15
N
16
B
17
G
18
I
19
G
20
I
21
N
22
N
23
G
24
B
25
N
26
I
27
O
28
N
29
B
  1. G-Take an address change
  2. O-Caller asks where you personally are located
  3. O-Educated caller on a self-service option
  4. B-Educate caller of an option that saves them effort
  5. G-Expressed regret for caller's situation
  6. B-Caller with the same birthday as you
  7. I-Caller tells a joke
  8. I-Take a call from someone from Idaho
  9. B-Give a customer good news
  10. O-Used probing questions to determine the caller's need
  11. O-Going to Canada
  12. G-Learns caller's pet's name
  13. O-Educate caller of an option that saves them time
  14. I-Caller asks about the weather
  15. N-Caller puts you on hold
  16. B-Household with Non-COUNTRY products listed
  17. G-Call that lasts over 45 Minutes
  18. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  19. G-Caller says you are very helpful
  20. I-Gave customer our phone number
  21. N-Caller asks what our hours are
  22. N-Calling in for the second time today
  23. G-Caller thanks you for your help
  24. B-Insured with us over 20 years
  25. N-Caller with the same name as you
  26. I-More than 1 CALLER on the phone
  27. O-Handled a successful SAVE
  28. N-Insured is Retired
  29. B-Caller trying to reach another company