Caller withthe samename asyouEducatecaller of anoption thatsaves themtimeTake a callfromsomeonefrom IdahoGoingtoCanadaUsed probingquestions todetermine thecaller's needCaller askswhere youpersonallyare locatedInsuredisRetiredCallerthanksyou foryour helpEducatedcaller on aself-serviceoptionCallersays youare veryhelpfulCaller tryingto reachanothercompanyCallertells ajokeEducatecaller of anoption thatsaves themeffortMore than1 CALLERon thephoneCallerasksabout theweatherGavecustomerour phonenumberGive acustomergoodnewsCaller withthe samebirthdayas youLearnscaller'spet'snameCallerasks whatour hoursareCallerputs youon holdCall thatlasts over45MinutesCalling infor thesecondtime todayExpressedregret forcaller'ssituationProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownHouseholdwithNon-COUNTRYproducts listedHandled asuccessfulSAVEInsuredwith usover20 yearsTake anaddresschangeCaller withthe samename asyouEducatecaller of anoption thatsaves themtimeTake a callfromsomeonefrom IdahoGoingtoCanadaUsed probingquestions todetermine thecaller's needCaller askswhere youpersonallyare locatedInsuredisRetiredCallerthanksyou foryour helpEducatedcaller on aself-serviceoptionCallersays youare veryhelpfulCaller tryingto reachanothercompanyCallertells ajokeEducatecaller of anoption thatsaves themeffortMore than1 CALLERon thephoneCallerasksabout theweatherGavecustomerour phonenumberGive acustomergoodnewsCaller withthe samebirthdayas youLearnscaller'spet'snameCallerasks whatour hoursareCallerputs youon holdCall thatlasts over45MinutesCalling infor thesecondtime todayExpressedregret forcaller'ssituationProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownHouseholdwithNon-COUNTRYproducts listedHandled asuccessfulSAVEInsuredwith usover20 yearsTake anaddresschange

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
O
5
O
6
O
7
N
8
G
9
O
10
G
11
B
12
I
13
B
14
I
15
I
16
I
17
B
18
B
19
G
20
N
21
N
22
G
23
N
24
G
25
I
26
B
27
O
28
B
29
G
  1. N-Caller with the same name as you
  2. O-Educate caller of an option that saves them time
  3. I-Take a call from someone from Idaho
  4. O-Going to Canada
  5. O-Used probing questions to determine the caller's need
  6. O-Caller asks where you personally are located
  7. N-Insured is Retired
  8. G-Caller thanks you for your help
  9. O-Educated caller on a self-service option
  10. G-Caller says you are very helpful
  11. B-Caller trying to reach another company
  12. I-Caller tells a joke
  13. B-Educate caller of an option that saves them effort
  14. I-More than 1 CALLER on the phone
  15. I-Caller asks about the weather
  16. I-Gave customer our phone number
  17. B-Give a customer good news
  18. B-Caller with the same birthday as you
  19. G-Learns caller's pet's name
  20. N-Caller asks what our hours are
  21. N-Caller puts you on hold
  22. G-Call that lasts over 45 Minutes
  23. N-Calling in for the second time today
  24. G-Expressed regret for caller's situation
  25. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  26. B-Household with Non-COUNTRY products listed
  27. O-Handled a successful SAVE
  28. B-Insured with us over 20 years
  29. G-Take an address change