Proactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownHandled asuccessfulSAVEEducatedcaller on aself-serviceoptionInsuredisRetiredTake a callfromsomeonefrom IdahoEducatecaller of anoption thatsaves themtimeGive acustomergoodnewsMore than1 CALLERon thephoneCallerasksabout theweatherExpressedregret forcaller'ssituationHouseholdwithNon-COUNTRYproducts listedCallertells ajokeCallerasks whatour hoursareCalling infor thesecondtime todayCallerputs youon holdCall thatlasts over45MinutesCaller tryingto reachanothercompanyUsed probingquestions todetermine thecaller's needGavecustomerour phonenumberTake anaddresschangeGoingtoCanadaCaller askswhere youpersonallyare locatedCallersays youare veryhelpfulLearnscaller'spet'snameCallerthanksyou foryour helpCaller withthe samename asyouEducatecaller of anoption thatsaves themeffortCaller withthe samebirthdayas youInsuredwith usover20 yearsProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownHandled asuccessfulSAVEEducatedcaller on aself-serviceoptionInsuredisRetiredTake a callfromsomeonefrom IdahoEducatecaller of anoption thatsaves themtimeGive acustomergoodnewsMore than1 CALLERon thephoneCallerasksabout theweatherExpressedregret forcaller'ssituationHouseholdwithNon-COUNTRYproducts listedCallertells ajokeCallerasks whatour hoursareCalling infor thesecondtime todayCallerputs youon holdCall thatlasts over45MinutesCaller tryingto reachanothercompanyUsed probingquestions todetermine thecaller's needGavecustomerour phonenumberTake anaddresschangeGoingtoCanadaCaller askswhere youpersonallyare locatedCallersays youare veryhelpfulLearnscaller'spet'snameCallerthanksyou foryour helpCaller withthe samename asyouEducatecaller of anoption thatsaves themeffortCaller withthe samebirthdayas youInsuredwith usover20 years

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
N
5
I
6
O
7
B
8
I
9
I
10
G
11
B
12
I
13
N
14
N
15
N
16
G
17
B
18
O
19
I
20
G
21
O
22
O
23
G
24
G
25
G
26
N
27
B
28
B
29
B
  1. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  2. O-Handled a successful SAVE
  3. O-Educated caller on a self-service option
  4. N-Insured is Retired
  5. I-Take a call from someone from Idaho
  6. O-Educate caller of an option that saves them time
  7. B-Give a customer good news
  8. I-More than 1 CALLER on the phone
  9. I-Caller asks about the weather
  10. G-Expressed regret for caller's situation
  11. B-Household with Non-COUNTRY products listed
  12. I-Caller tells a joke
  13. N-Caller asks what our hours are
  14. N-Calling in for the second time today
  15. N-Caller puts you on hold
  16. G-Call that lasts over 45 Minutes
  17. B-Caller trying to reach another company
  18. O-Used probing questions to determine the caller's need
  19. I-Gave customer our phone number
  20. G-Take an address change
  21. O-Going to Canada
  22. O-Caller asks where you personally are located
  23. G-Caller says you are very helpful
  24. G-Learns caller's pet's name
  25. G-Caller thanks you for your help
  26. N-Caller with the same name as you
  27. B-Educate caller of an option that saves them effort
  28. B-Caller with the same birthday as you
  29. B-Insured with us over 20 years