(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Household with
Non-COUNTRY products listed
I-Gave customer our phone number
O-Caller asks where you personally are located
O-Handled a successful SAVE
I-Take a call from someone from Idaho
I-Caller asks about the weather
B-Give a customer good news
G-Call that lasts over 45 Minutes
I-More than 1 CALLER on the phone
I-Caller tells a joke
N-Caller puts you on hold
N-Insured is
Retired
G-Expressed regret for caller's situation
N-Caller asks what our hours are
B-Caller with the same birthday as you
N-Caller with the same name as you
O-Used probing questions to determine the caller's need
B-Educate caller of an option that saves them effort
G-Caller thanks you for your help
G-Caller says you are very helpful
I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
O-Going to
Canada
B-Caller trying to reach another company
B-Insured
with us over
20 years
G-Learns caller's pet's name
N-Calling in for the second time today
O-Educate caller of an option that saves them time