Caller withthe samebirthdayas youCall thatlasts over45MinutesCaller askswhere youpersonallyare locatedUsed probingquestions todetermine thecaller's needCallerthanksyou foryour helpCallerputs youon holdExpressedregret forcaller'ssituationCallerasksabout theweatherInsuredwith usover20 yearsGoingtoCanadaCallertells ajokeEducatecaller of anoption thatsaves themtimeMore than1 CALLERon thephoneGavecustomerour phonenumberHouseholdwithNon-COUNTRYproducts listedEducatecaller of anoption thatsaves themeffortCallersays youare veryhelpfulLearnscaller'spet'snameHandled asuccessfulSAVETake a callfromsomeonefrom IdahoCaller tryingto reachanothercompanyCalling infor thesecondtime todayProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownEducatedcaller on aself-serviceoptionTake anaddresschangeCaller withthe samename asyouInsuredisRetiredGive acustomergoodnewsCallerasks whatour hoursareCaller withthe samebirthdayas youCall thatlasts over45MinutesCaller askswhere youpersonallyare locatedUsed probingquestions todetermine thecaller's needCallerthanksyou foryour helpCallerputs youon holdExpressedregret forcaller'ssituationCallerasksabout theweatherInsuredwith usover20 yearsGoingtoCanadaCallertells ajokeEducatecaller of anoption thatsaves themtimeMore than1 CALLERon thephoneGavecustomerour phonenumberHouseholdwithNon-COUNTRYproducts listedEducatecaller of anoption thatsaves themeffortCallersays youare veryhelpfulLearnscaller'spet'snameHandled asuccessfulSAVETake a callfromsomeonefrom IdahoCaller tryingto reachanothercompanyCalling infor thesecondtime todayProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownEducatedcaller on aself-serviceoptionTake anaddresschangeCaller withthe samename asyouInsuredisRetiredGive acustomergoodnewsCallerasks whatour hoursare

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
O
5
G
6
N
7
G
8
I
9
B
10
O
11
I
12
O
13
I
14
I
15
B
16
B
17
G
18
G
19
O
20
I
21
B
22
N
23
I
24
O
25
G
26
N
27
N
28
B
29
N
  1. B-Caller with the same birthday as you
  2. G-Call that lasts over 45 Minutes
  3. O-Caller asks where you personally are located
  4. O-Used probing questions to determine the caller's need
  5. G-Caller thanks you for your help
  6. N-Caller puts you on hold
  7. G-Expressed regret for caller's situation
  8. I-Caller asks about the weather
  9. B-Insured with us over 20 years
  10. O-Going to Canada
  11. I-Caller tells a joke
  12. O-Educate caller of an option that saves them time
  13. I-More than 1 CALLER on the phone
  14. I-Gave customer our phone number
  15. B-Household with Non-COUNTRY products listed
  16. B-Educate caller of an option that saves them effort
  17. G-Caller says you are very helpful
  18. G-Learns caller's pet's name
  19. O-Handled a successful SAVE
  20. I-Take a call from someone from Idaho
  21. B-Caller trying to reach another company
  22. N-Calling in for the second time today
  23. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  24. O-Educated caller on a self-service option
  25. G-Take an address change
  26. N-Caller with the same name as you
  27. N-Insured is Retired
  28. B-Give a customer good news
  29. N-Caller asks what our hours are