Callerputs youon holdGoingtoCanadaCaller askswhere youpersonallyare locatedTake anaddresschangeCallerthanksyou foryour helpMore than1 CALLERon thephoneHandled asuccessfulSAVEProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCalling infor thesecondtime todayEducatedcaller on aself-serviceoptionGavecustomerour phonenumberExpressedregret forcaller'ssituationHouseholdwithNon-COUNTRYproducts listedCallerasks whatour hoursareCallersays youare veryhelpfulLearnscaller'spet'snameCaller withthe samebirthdayas youCall thatlasts over45MinutesGive acustomergoodnewsEducatecaller of anoption thatsaves themtimeEducatecaller of anoption thatsaves themeffortInsuredwith usover20 yearsCaller withthe samename asyouInsuredisRetiredTake a callfromsomeonefrom IdahoCallerasksabout theweatherCaller tryingto reachanothercompanyUsed probingquestions todetermine thecaller's needCallertells ajokeCallerputs youon holdGoingtoCanadaCaller askswhere youpersonallyare locatedTake anaddresschangeCallerthanksyou foryour helpMore than1 CALLERon thephoneHandled asuccessfulSAVEProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCalling infor thesecondtime todayEducatedcaller on aself-serviceoptionGavecustomerour phonenumberExpressedregret forcaller'ssituationHouseholdwithNon-COUNTRYproducts listedCallerasks whatour hoursareCallersays youare veryhelpfulLearnscaller'spet'snameCaller withthe samebirthdayas youCall thatlasts over45MinutesGive acustomergoodnewsEducatecaller of anoption thatsaves themtimeEducatecaller of anoption thatsaves themeffortInsuredwith usover20 yearsCaller withthe samename asyouInsuredisRetiredTake a callfromsomeonefrom IdahoCallerasksabout theweatherCaller tryingto reachanothercompanyUsed probingquestions todetermine thecaller's needCallertells ajoke

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
G
5
G
6
I
7
O
8
I
9
N
10
O
11
I
12
G
13
B
14
N
15
G
16
G
17
B
18
G
19
B
20
O
21
B
22
B
23
N
24
N
25
I
26
I
27
B
28
O
29
I
  1. N-Caller puts you on hold
  2. O-Going to Canada
  3. O-Caller asks where you personally are located
  4. G-Take an address change
  5. G-Caller thanks you for your help
  6. I-More than 1 CALLER on the phone
  7. O-Handled a successful SAVE
  8. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  9. N-Calling in for the second time today
  10. O-Educated caller on a self-service option
  11. I-Gave customer our phone number
  12. G-Expressed regret for caller's situation
  13. B-Household with Non-COUNTRY products listed
  14. N-Caller asks what our hours are
  15. G-Caller says you are very helpful
  16. G-Learns caller's pet's name
  17. B-Caller with the same birthday as you
  18. G-Call that lasts over 45 Minutes
  19. B-Give a customer good news
  20. O-Educate caller of an option that saves them time
  21. B-Educate caller of an option that saves them effort
  22. B-Insured with us over 20 years
  23. N-Caller with the same name as you
  24. N-Insured is Retired
  25. I-Take a call from someone from Idaho
  26. I-Caller asks about the weather
  27. B-Caller trying to reach another company
  28. O-Used probing questions to determine the caller's need
  29. I-Caller tells a joke