Caller askswhere youpersonallyare locatedHandled asuccessfulSAVEEducatedcaller on aself-serviceoptionCallerasksabout theweatherCaller withthe samename asyouEducatecaller of anoption thatsaves themeffortCallerputs youon holdCaller withthe samebirthdayas youUsed probingquestions todetermine thecaller's needCallersays youare veryhelpfulGoingtoCanadaCalling infor thesecondtime todayCallerthanksyou foryour helpExpressedregret forcaller'ssituationInsuredwith usover20 yearsInsuredisRetiredGive acustomergoodnewsLearnscaller'spet'snameCaller tryingto reachanothercompanyMore than1 CALLERon thephoneCallerasks whatour hoursareProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCallertells ajokeTake anaddresschangeTake a callfromsomeonefrom IdahoEducatecaller of anoption thatsaves themtimeHouseholdwithNon-COUNTRYproducts listedGavecustomerour phonenumberCall thatlasts over45MinutesCaller askswhere youpersonallyare locatedHandled asuccessfulSAVEEducatedcaller on aself-serviceoptionCallerasksabout theweatherCaller withthe samename asyouEducatecaller of anoption thatsaves themeffortCallerputs youon holdCaller withthe samebirthdayas youUsed probingquestions todetermine thecaller's needCallersays youare veryhelpfulGoingtoCanadaCalling infor thesecondtime todayCallerthanksyou foryour helpExpressedregret forcaller'ssituationInsuredwith usover20 yearsInsuredisRetiredGive acustomergoodnewsLearnscaller'spet'snameCaller tryingto reachanothercompanyMore than1 CALLERon thephoneCallerasks whatour hoursareProactivelycommunicated aneed or issue thecaller would nothave otherwiserecognized ontheir ownCallertells ajokeTake anaddresschangeTake a callfromsomeonefrom IdahoEducatecaller of anoption thatsaves themtimeHouseholdwithNon-COUNTRYproducts listedGavecustomerour phonenumberCall thatlasts over45Minutes

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
O
4
I
5
N
6
B
7
N
8
B
9
O
10
G
11
O
12
N
13
G
14
G
15
B
16
N
17
B
18
G
19
B
20
I
21
N
22
I
23
I
24
G
25
I
26
O
27
B
28
I
29
G
  1. O-Caller asks where you personally are located
  2. O-Handled a successful SAVE
  3. O-Educated caller on a self-service option
  4. I-Caller asks about the weather
  5. N-Caller with the same name as you
  6. B-Educate caller of an option that saves them effort
  7. N-Caller puts you on hold
  8. B-Caller with the same birthday as you
  9. O-Used probing questions to determine the caller's need
  10. G-Caller says you are very helpful
  11. O-Going to Canada
  12. N-Calling in for the second time today
  13. G-Caller thanks you for your help
  14. G-Expressed regret for caller's situation
  15. B-Insured with us over 20 years
  16. N-Insured is Retired
  17. B-Give a customer good news
  18. G-Learns caller's pet's name
  19. B-Caller trying to reach another company
  20. I-More than 1 CALLER on the phone
  21. N-Caller asks what our hours are
  22. I-Proactively communicated a need or issue the caller would not have otherwise recognized on their own
  23. I-Caller tells a joke
  24. G-Take an address change
  25. I-Take a call from someone from Idaho
  26. O-Educate caller of an option that saves them time
  27. B-Household with Non-COUNTRY products listed
  28. I-Gave customer our phone number
  29. G-Call that lasts over 45 Minutes