MYSTERYSHOPPERBRANDINGOUTSOURCINGSURVEYRETENTIONEMPATHYNETPROMOTERSCORE(NPS)EFFICIENCYATTENDANCEGRADEOFSERVICEIS THEREANYTHINGELSE...FOLLOWUPFEEDBACKCOLDTRANSFERCUSTOMERSERVICEHELPDESKI CANHELPYOU WITHTHAT!CANNEDRESPONSESWARMTRANSFERSORRY FOR THEINCONVENIENCECOMMUNICATIONAVERAGEHANDLETIMEADHERENCECALLCENTERCOMPLAINTSCUSTOMEREXPERIENCEMETRICSAGENTQUALITYASSURANCEMYSTERYSHOPPERBRANDINGOUTSOURCINGSURVEYRETENTIONEMPATHYNETPROMOTERSCORE(NPS)EFFICIENCYATTENDANCEGRADEOFSERVICEIS THEREANYTHINGELSE...FOLLOWUPFEEDBACKCOLDTRANSFERCUSTOMERSERVICEHELPDESKI CANHELPYOU WITHTHAT!CANNEDRESPONSESWARMTRANSFERSORRY FOR THEINCONVENIENCECOMMUNICATIONAVERAGEHANDLETIMEADHERENCECALLCENTERCOMPLAINTSCUSTOMEREXPERIENCEMETRICSAGENTQUALITYASSURANCE

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MYSTERY SHOPPER
  2. BRANDING
  3. OUTSOURCING
  4. SURVEY
  5. RETENTION
  6. EMPATHY
  7. NET PROMOTER SCORE (NPS)
  8. EFFICIENCY
  9. ATTENDANCE
  10. GRADE OF SERVICE
  11. IS THERE ANYTHING ELSE...
  12. FOLLOW UP
  13. FEEDBACK
  14. COLD TRANSFER
  15. CUSTOMER SERVICE
  16. HELPDESK
  17. I CAN HELP YOU WITH THAT!
  18. CANNED RESPONSES
  19. WARM TRANSFER
  20. SORRY FOR THE INCONVENIENCE
  21. COMMUNICATION
  22. AVERAGE HANDLE TIME
  23. ADHERENCE
  24. CALL CENTER
  25. COMPLAINTS
  26. CUSTOMER EXPERIENCE
  27. METRICS
  28. AGENT
  29. QUALITY ASSURANCE