MYSTERY SHOPPER BRANDING OUTSOURCING SURVEY RETENTION EMPATHY NET PROMOTER SCORE (NPS) EFFICIENCY ATTENDANCE GRADE OF SERVICE IS THERE ANYTHING ELSE... FOLLOW UP FEEDBACK COLD TRANSFER CUSTOMER SERVICE HELPDESK I CAN HELP YOU WITH THAT! CANNED RESPONSES WARM TRANSFER SORRY FOR THE INCONVENIENCE COMMUNICATION AVERAGE HANDLE TIME ADHERENCE CALL CENTER COMPLAINTS CUSTOMER EXPERIENCE METRICS AGENT QUALITY ASSURANCE MYSTERY SHOPPER BRANDING OUTSOURCING SURVEY RETENTION EMPATHY NET PROMOTER SCORE (NPS) EFFICIENCY ATTENDANCE GRADE OF SERVICE IS THERE ANYTHING ELSE... FOLLOW UP FEEDBACK COLD TRANSFER CUSTOMER SERVICE HELPDESK I CAN HELP YOU WITH THAT! CANNED RESPONSES WARM TRANSFER SORRY FOR THE INCONVENIENCE COMMUNICATION AVERAGE HANDLE TIME ADHERENCE CALL CENTER COMPLAINTS CUSTOMER EXPERIENCE METRICS AGENT QUALITY ASSURANCE
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
MYSTERY SHOPPER
BRANDING
OUTSOURCING
SURVEY
RETENTION
EMPATHY
NET PROMOTER SCORE (NPS)
EFFICIENCY
ATTENDANCE
GRADE OF SERVICE
IS THERE ANYTHING ELSE...
FOLLOW UP
FEEDBACK
COLD TRANSFER
CUSTOMER SERVICE
HELPDESK
I CAN HELP YOU WITH THAT!
CANNED RESPONSES
WARM TRANSFER
SORRY FOR THE INCONVENIENCE
COMMUNICATION
AVERAGE HANDLE TIME
ADHERENCE
CALL CENTER
COMPLAINTS
CUSTOMER EXPERIENCE
METRICS
AGENT
QUALITY ASSURANCE