AVERAGEHANDLETIMEHELPDESKCANNEDRESPONSESEMPATHYOUTSOURCINGRETENTIONIS THEREANYTHINGELSE...CUSTOMEREXPERIENCEQUALITYASSURANCEAGENTI CANHELPYOU WITHTHAT!BRANDINGCUSTOMERSERVICEWARMTRANSFERATTENDANCECOMPLAINTSCALLCENTERMYSTERYSHOPPERGRADEOFSERVICECOMMUNICATIONCOLDTRANSFEREFFICIENCYFEEDBACKADHERENCESURVEYSORRY FOR THEINCONVENIENCEMETRICSFOLLOWUPNETPROMOTERSCORE(NPS)AVERAGEHANDLETIMEHELPDESKCANNEDRESPONSESEMPATHYOUTSOURCINGRETENTIONIS THEREANYTHINGELSE...CUSTOMEREXPERIENCEQUALITYASSURANCEAGENTI CANHELPYOU WITHTHAT!BRANDINGCUSTOMERSERVICEWARMTRANSFERATTENDANCECOMPLAINTSCALLCENTERMYSTERYSHOPPERGRADEOFSERVICECOMMUNICATIONCOLDTRANSFEREFFICIENCYFEEDBACKADHERENCESURVEYSORRY FOR THEINCONVENIENCEMETRICSFOLLOWUPNETPROMOTERSCORE(NPS)

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AVERAGE HANDLE TIME
  2. HELPDESK
  3. CANNED RESPONSES
  4. EMPATHY
  5. OUTSOURCING
  6. RETENTION
  7. IS THERE ANYTHING ELSE...
  8. CUSTOMER EXPERIENCE
  9. QUALITY ASSURANCE
  10. AGENT
  11. I CAN HELP YOU WITH THAT!
  12. BRANDING
  13. CUSTOMER SERVICE
  14. WARM TRANSFER
  15. ATTENDANCE
  16. COMPLAINTS
  17. CALL CENTER
  18. MYSTERY SHOPPER
  19. GRADE OF SERVICE
  20. COMMUNICATION
  21. COLD TRANSFER
  22. EFFICIENCY
  23. FEEDBACK
  24. ADHERENCE
  25. SURVEY
  26. SORRY FOR THE INCONVENIENCE
  27. METRICS
  28. FOLLOW UP
  29. NET PROMOTER SCORE (NPS)