CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. ADHERENCE
2. SURVEY
3. MYSTERY SHOPPER
4. METRICS
5. HELPDESK
6. ATTENDANCE
7. AVERAGE HANDLE TIME
8. OUTSOURCING
9. I CAN HELP YOU WITH THAT!
10. CUSTOMER SERVICE
11. SORRY FOR THE INCONVENIENCE
12. CALL CENTER
13. IS THERE ANYTHING ELSE...
14. CANNED RESPONSES
15. QUALITY ASSURANCE
16. EMPATHY
17. COMPLAINTS
18. GRADE OF SERVICE
19. AGENT
20. EFFICIENCY
21. WARM TRANSFER
22. COMMUNICATION
23. FEEDBACK
24. COLD TRANSFER
25. BRANDING
26. RETENTION
27. FOLLOW UP
28. NET PROMOTER SCORE (NPS)
29. CUSTOMER EXPERIENCE