COMMUNICATIONAVERAGEHANDLETIMEQUALITYASSURANCEMETRICSEMPATHYCOMPLAINTSHELPDESKMYSTERYSHOPPERNETPROMOTERSCORE(NPS)CUSTOMEREXPERIENCEGRADEOFSERVICECALLCENTERCANNEDRESPONSESCUSTOMERSERVICEEFFICIENCYRETENTIONCOLDTRANSFERSURVEYADHERENCEOUTSOURCINGFEEDBACKWARMTRANSFERSORRY FOR THEINCONVENIENCEAGENTIS THEREANYTHINGELSE...ATTENDANCEI CANHELPYOU WITHTHAT!BRANDINGFOLLOWUPCOMMUNICATIONAVERAGEHANDLETIMEQUALITYASSURANCEMETRICSEMPATHYCOMPLAINTSHELPDESKMYSTERYSHOPPERNETPROMOTERSCORE(NPS)CUSTOMEREXPERIENCEGRADEOFSERVICECALLCENTERCANNEDRESPONSESCUSTOMERSERVICEEFFICIENCYRETENTIONCOLDTRANSFERSURVEYADHERENCEOUTSOURCINGFEEDBACKWARMTRANSFERSORRY FOR THEINCONVENIENCEAGENTIS THEREANYTHINGELSE...ATTENDANCEI CANHELPYOU WITHTHAT!BRANDINGFOLLOWUP

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COMMUNICATION
  2. AVERAGE HANDLE TIME
  3. QUALITY ASSURANCE
  4. METRICS
  5. EMPATHY
  6. COMPLAINTS
  7. HELPDESK
  8. MYSTERY SHOPPER
  9. NET PROMOTER SCORE (NPS)
  10. CUSTOMER EXPERIENCE
  11. GRADE OF SERVICE
  12. CALL CENTER
  13. CANNED RESPONSES
  14. CUSTOMER SERVICE
  15. EFFICIENCY
  16. RETENTION
  17. COLD TRANSFER
  18. SURVEY
  19. ADHERENCE
  20. OUTSOURCING
  21. FEEDBACK
  22. WARM TRANSFER
  23. SORRY FOR THE INCONVENIENCE
  24. AGENT
  25. IS THERE ANYTHING ELSE...
  26. ATTENDANCE
  27. I CAN HELP YOU WITH THAT!
  28. BRANDING
  29. FOLLOW UP