CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. GRADE OF SERVICE
2. IS THERE ANYTHING ELSE...
3. COMPLAINTS
4. CALL CENTER
5. CUSTOMER EXPERIENCE
6. SURVEY
7. QUALITY ASSURANCE
8. MYSTERY SHOPPER
9. ADHERENCE
10. CUSTOMER SERVICE
11. I CAN HELP YOU WITH THAT!
12. HELPDESK
13. WARM TRANSFER
14. AVERAGE HANDLE TIME
15. BRANDING
16. FOLLOW UP
17. AGENT
18. SORRY FOR THE INCONVENIENCE
19. EFFICIENCY
20. COLD TRANSFER
21. NET PROMOTER SCORE (NPS)
22. METRICS
23. ATTENDANCE
24. RETENTION
25. EMPATHY
26. FEEDBACK
27. CANNED RESPONSES
28. OUTSOURCING
29. COMMUNICATION