"Absolutely" Used the customer's name twice "Oh no! I know exactly how you feel" Asked to place a customer on hold "I appreciate your business" Used the word Awesome "Have I answered all your questions today? "It's been a pleasure speaking with you" Checked on customer that was holding < 2 minutes "Excellent" "I'd be happy to help with..." "How exciting" "Certainly" "Definitely" "Perfect" "I understand how frustrating that could be" Offered a phone number b4 transfer Asked the customer about their day "I'm sorry to hear that has happened to you" Used the word Wonderful Traveling? "That sounds exciting" "I can definitely help with that" "I appologize" "Let's work together to resolve this" "Absolutely" Used the customer's name twice "Oh no! I know exactly how you feel" Asked to place a customer on hold "I appreciate your business" Used the word Awesome "Have I answered all your questions today? "It's been a pleasure speaking with you" Checked on customer that was holding < 2 minutes "Excellent" "I'd be happy to help with..." "How exciting" "Certainly" "Definitely" "Perfect" "I understand how frustrating that could be" Offered a phone number b4 transfer Asked the customer about their day "I'm sorry to hear that has happened to you" Used the word Wonderful Traveling? "That sounds exciting" "I can definitely help with that" "I appologize" "Let's work together to resolve this"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"Absolutely"
Used the customer's name twice
"Oh no! I know exactly how you feel"
Asked to place a customer on hold
"I appreciate your business"
Used the word Awesome
"Have I answered all your questions today?
"It's been a pleasure speaking with you"
Checked on customer that was holding < 2 minutes
"Excellent"
"I'd be happy to help with..."
"How exciting"
"Certainly"
"Definitely"
"Perfect"
"I understand how frustrating that could be"
Offered a phone number b4 transfer
Asked the customer about their day
"I'm sorry to hear that has happened to you"
Used the word Wonderful
Traveling? "That sounds exciting"
"I can definitely help with that"
"I appologize"
"Let's work together to resolve this"