PatientexpressedgratitudeYou gavesomeone onyour teamgoodfeedbackYou receivedgoodfeedback fromsomeoneSomeoneat workmade yousmileYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou added anew medicationto the patient'smedicationprofileYou askedaPM/PC/QAfor helpSpoke to apatient with thesame initials asyou anddocumentedthe callYou assisted apatient on adifferentprogram thanyoursYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou left adetailed andaccurate notefordocumentationYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!At the end ofthe day you feltyou did yourvery best forour patientsConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedSpoke topatient in NJanddocumentedthe callYou blewyour shippinggoal out ofthe water!You helpeda teammember witha questionsThepatientmade yousmile!You providedexcellentcustomerservice for apatientYou asked apatient howtheirweekend/weekwasYou madesomeoneon yourteam smileYou met yourshipping goalfor the daywith this orderTook yourlunch breakaway fromyour deskYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You helped apatient with thesame MM/DDbirthday asyoursYou werereallyproud ofthis callYou helped afrustratedpatient gettheirshipmentYou wentabove andbeyond tohelp apatientYou warmtransferred apatient to theHub or RPhPatientexpressedgratitudeYou gavesomeone onyour teamgoodfeedbackYou receivedgoodfeedback fromsomeoneSomeoneat workmade yousmileYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou added anew medicationto the patient'smedicationprofileYou askedaPM/PC/QAfor helpSpoke to apatient with thesame initials asyou anddocumentedthe callYou assisted apatient on adifferentprogram thanyoursYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou left adetailed andaccurate notefordocumentationYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!At the end ofthe day you feltyou did yourvery best forour patientsConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedSpoke topatient in NJanddocumentedthe callYou blewyour shippinggoal out ofthe water!You helpeda teammember witha questionsThepatientmade yousmile!You providedexcellentcustomerservice for apatientYou asked apatient howtheirweekend/weekwasYou madesomeoneon yourteam smileYou met yourshipping goalfor the daywith this orderTook yourlunch breakaway fromyour deskYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You helped apatient with thesame MM/DDbirthday asyoursYou werereallyproud ofthis callYou helped afrustratedpatient gettheirshipmentYou wentabove andbeyond tohelp apatientYou warmtransferred apatient to theHub or RPh

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient expressed gratitude
  2. You gave someone on your team good feedback
  3. You received good feedback from someone
  4. Someone at work made you smile
  5. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  6. You added a new medication to the patient's medication profile
  7. You asked a PM/PC/QA for help
  8. Spoke to a patient with the same initials as you and documented the call
  9. You assisted a patient on a different program than yours
  10. You checked the patient's images for medical history to add to their profile during an autoship
  11. You left a detailed and accurate note for documentation
  12. You took a 15 minute break away from your desk and got the blood flowing!
  13. At the end of the day you felt you did your very best for our patients
  14. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  15. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  16. You followed up with a patient to make sure they received a delivery or their problem was solved
  17. Spoke to patient in NJ and documented the call
  18. You blew your shipping goal out of the water!
  19. You helped a team member with a questions
  20. The patient made you smile!
  21. You provided excellent customer service for a patient
  22. You asked a patient how their weekend/week was
  23. You made someone on your team smile
  24. You met your shipping goal for the day with this order
  25. Took your lunch break away from your desk
  26. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  27. You helped a patient with the same MM/DD birthday as yours
  28. You were really proud of this call
  29. You helped a frustrated patient get their shipment
  30. You went above and beyond to help a patient
  31. You warm transferred a patient to the Hub or RPh