Confirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You receivedgoodfeedback fromsomeoneYou left adetailed andaccurate notefordocumentationYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You providedexcellentcustomerservice for apatientYou madesomeoneon yourteam smileYou askedaPM/PC/QAfor helpYou helped afrustratedpatient gettheirshipmentYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipSpoke to apatient with thesame initials asyou anddocumentedthe callSomeoneat workmade yousmileYou assisted apatient on adifferentprogram thanyoursYou helped apatient with thesame MM/DDbirthday asyoursYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientSpoke topatient in NJanddocumentedthe callYou helped apatient not miss adose because yougot their shipmentscheduled just intime!PatientexpressedgratitudeYou warmtransferred apatient to theHub or RPhYou gavesomeone onyour teamgoodfeedbackYou helpeda teammember witha questionsTook yourlunch breakaway fromyour deskYou blewyour shippinggoal out ofthe water!Thepatientmade yousmile!You wentabove andbeyond tohelp apatientAt the end ofthe day you feltyou did yourvery best forour patientsYou met yourshipping goalfor the daywith this orderYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou werereallyproud ofthis callYou added anew medicationto the patient'smedicationprofileYou asked apatient howtheirweekend/weekwasConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You receivedgoodfeedback fromsomeoneYou left adetailed andaccurate notefordocumentationYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You providedexcellentcustomerservice for apatientYou madesomeoneon yourteam smileYou askedaPM/PC/QAfor helpYou helped afrustratedpatient gettheirshipmentYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipSpoke to apatient with thesame initials asyou anddocumentedthe callSomeoneat workmade yousmileYou assisted apatient on adifferentprogram thanyoursYou helped apatient with thesame MM/DDbirthday asyoursYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientSpoke topatient in NJanddocumentedthe callYou helped apatient not miss adose because yougot their shipmentscheduled just intime!PatientexpressedgratitudeYou warmtransferred apatient to theHub or RPhYou gavesomeone onyour teamgoodfeedbackYou helpeda teammember witha questionsTook yourlunch breakaway fromyour deskYou blewyour shippinggoal out ofthe water!Thepatientmade yousmile!You wentabove andbeyond tohelp apatientAt the end ofthe day you feltyou did yourvery best forour patientsYou met yourshipping goalfor the daywith this orderYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou werereallyproud ofthis callYou added anew medicationto the patient'smedicationprofileYou asked apatient howtheirweekend/weekwas

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  2. You received good feedback from someone
  3. You left a detailed and accurate note for documentation
  4. You took a 15 minute break away from your desk and got the blood flowing!
  5. You provided excellent customer service for a patient
  6. You made someone on your team smile
  7. You asked a PM/PC/QA for help
  8. You helped a frustrated patient get their shipment
  9. You checked the patient's images for medical history to add to their profile during an autoship
  10. Spoke to a patient with the same initials as you and documented the call
  11. Someone at work made you smile
  12. You assisted a patient on a different program than yours
  13. You helped a patient with the same MM/DD birthday as yours
  14. You followed up with a patient to make sure they received a delivery or their problem was solved
  15. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  16. Spoke to patient in NJ and documented the call
  17. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  18. Patient expressed gratitude
  19. You warm transferred a patient to the Hub or RPh
  20. You gave someone on your team good feedback
  21. You helped a team member with a questions
  22. Took your lunch break away from your desk
  23. You blew your shipping goal out of the water!
  24. The patient made you smile!
  25. You went above and beyond to help a patient
  26. At the end of the day you felt you did your very best for our patients
  27. You met your shipping goal for the day with this order
  28. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  29. You were really proud of this call
  30. You added a new medication to the patient's medication profile
  31. You asked a patient how their weekend/week was