You were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou added anew medicationto the patient'smedicationprofileYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateThepatientmade yousmile!Spoke topatient in NJanddocumentedthe callYou asked apatient howtheirweekend/weekwasSomeoneat workmade yousmileYou helpeda teammember witha questionsYou blewyour shippinggoal out ofthe water!PatientexpressedgratitudeYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You receivedgoodfeedback fromsomeoneYou assisted apatient on adifferentprogram thanyoursYou providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationYou askedaPM/PC/QAfor helpYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You gavesomeone onyour teamgoodfeedbackYou werereallyproud ofthis callYou wentabove andbeyond tohelp apatientYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedAt the end ofthe day you feltyou did yourvery best forour patientsTook yourlunch breakaway fromyour deskYou helped apatient with thesame MM/DDbirthday asyoursSpoke to apatient with thesame initials asyou anddocumentedthe callYou madesomeoneon yourteam smileYou warmtransferred apatient to theHub or RPhConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou helped afrustratedpatient gettheirshipmentYou met yourshipping goalfor the daywith this orderYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou added anew medicationto the patient'smedicationprofileYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateThepatientmade yousmile!Spoke topatient in NJanddocumentedthe callYou asked apatient howtheirweekend/weekwasSomeoneat workmade yousmileYou helpeda teammember witha questionsYou blewyour shippinggoal out ofthe water!PatientexpressedgratitudeYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You receivedgoodfeedback fromsomeoneYou assisted apatient on adifferentprogram thanyoursYou providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationYou askedaPM/PC/QAfor helpYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You gavesomeone onyour teamgoodfeedbackYou werereallyproud ofthis callYou wentabove andbeyond tohelp apatientYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedAt the end ofthe day you feltyou did yourvery best forour patientsTook yourlunch breakaway fromyour deskYou helped apatient with thesame MM/DDbirthday asyoursSpoke to apatient with thesame initials asyou anddocumentedthe callYou madesomeoneon yourteam smileYou warmtransferred apatient to theHub or RPhConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou helped afrustratedpatient gettheirshipmentYou met yourshipping goalfor the daywith this order

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  2. You added a new medication to the patient's medication profile
  3. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  4. The patient made you smile!
  5. Spoke to patient in NJ and documented the call
  6. You asked a patient how their weekend/week was
  7. Someone at work made you smile
  8. You helped a team member with a questions
  9. You blew your shipping goal out of the water!
  10. Patient expressed gratitude
  11. You took a 15 minute break away from your desk and got the blood flowing!
  12. You received good feedback from someone
  13. You assisted a patient on a different program than yours
  14. You provided excellent customer service for a patient
  15. You left a detailed and accurate note for documentation
  16. You asked a PM/PC/QA for help
  17. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  18. You gave someone on your team good feedback
  19. You were really proud of this call
  20. You went above and beyond to help a patient
  21. You followed up with a patient to make sure they received a delivery or their problem was solved
  22. At the end of the day you felt you did your very best for our patients
  23. Took your lunch break away from your desk
  24. You helped a patient with the same MM/DD birthday as yours
  25. Spoke to a patient with the same initials as you and documented the call
  26. You made someone on your team smile
  27. You warm transferred a patient to the Hub or RPh
  28. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  29. You checked the patient's images for medical history to add to their profile during an autoship
  30. You helped a frustrated patient get their shipment
  31. You met your shipping goal for the day with this order