You wentabove andbeyond tohelp apatient You providedexcellentcustomerservice for apatientYou madesomeoneon yourteam smileYou warmtransferred apatient to theHub or RPhYou askedaPM/PC/QAfor helpYou left adetailed andaccurate notefordocumentationYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientPatientexpressedgratitudeSomeoneat workmade yousmileYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou receivedgoodfeedback fromsomeoneYou blewyour shippinggoal out ofthe water!Thepatientmade yousmile!You added anew medicationto the patient'smedicationprofileYou helped apatient with thesame MM/DDbirthday asyoursSpoke to apatient with thesame initials asyou anddocumentedthe callYou helped afrustratedpatient gettheirshipmentYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Spoke topatient in NJanddocumentedthe callConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateTook yourlunch breakaway fromyour deskYou assisted apatient on adifferentprogram thanyoursAt the end ofthe day you feltyou did yourvery best forour patientsYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You helpeda teammember witha questionsYou asked apatient howtheirweekend/weekwasYou werereallyproud ofthis callYou gavesomeone onyour teamgoodfeedbackYou met yourshipping goalfor the daywith this orderYou wentabove andbeyond tohelp apatientYou providedexcellentcustomerservice for apatientYou madesomeoneon yourteam smileYou warmtransferred apatient to theHub or RPhYou askedaPM/PC/QAfor helpYou left adetailed andaccurate notefordocumentationYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientPatientexpressedgratitudeSomeoneat workmade yousmileYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou receivedgoodfeedback fromsomeoneYou blewyour shippinggoal out ofthe water!Thepatientmade yousmile!You added anew medicationto the patient'smedicationprofileYou helped apatient with thesame MM/DDbirthday asyoursSpoke to apatient with thesame initials asyou anddocumentedthe callYou helped afrustratedpatient gettheirshipmentYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Spoke topatient in NJanddocumentedthe callConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateTook yourlunch breakaway fromyour deskYou assisted apatient on adifferentprogram thanyoursAt the end ofthe day you feltyou did yourvery best forour patientsYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You helpeda teammember witha questionsYou asked apatient howtheirweekend/weekwasYou werereallyproud ofthis callYou gavesomeone onyour teamgoodfeedbackYou met yourshipping goalfor the daywith this order

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You went above and beyond to help a patient
  2. You provided excellent customer service for a patient
  3. You made someone on your team smile
  4. You warm transferred a patient to the Hub or RPh
  5. You asked a PM/PC/QA for help
  6. You left a detailed and accurate note for documentation
  7. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  8. Patient expressed gratitude
  9. Someone at work made you smile
  10. You checked the patient's images for medical history to add to their profile during an autoship
  11. You received good feedback from someone
  12. You blew your shipping goal out of the water!
  13. The patient made you smile!
  14. You added a new medication to the patient's medication profile
  15. You helped a patient with the same MM/DD birthday as yours
  16. Spoke to a patient with the same initials as you and documented the call
  17. You helped a frustrated patient get their shipment
  18. You took a 15 minute break away from your desk and got the blood flowing!
  19. Spoke to patient in NJ and documented the call
  20. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  21. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  22. Took your lunch break away from your desk
  23. You assisted a patient on a different program than yours
  24. At the end of the day you felt you did your very best for our patients
  25. You followed up with a patient to make sure they received a delivery or their problem was solved
  26. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  27. You helped a team member with a questions
  28. You asked a patient how their weekend/week was
  29. You were really proud of this call
  30. You gave someone on your team good feedback
  31. You met your shipping goal for the day with this order