You followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedThepatientmade yousmile!Spoke topatient in NJanddocumentedthe callConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You wentabove andbeyond tohelp apatientPatientexpressedgratitudeYou assisted apatient on adifferentprogram thanyoursYou receivedgoodfeedback fromsomeoneYou left adetailed andaccurate notefordocumentationYou askedaPM/PC/QAfor helpYou blewyour shippinggoal out ofthe water!You asked apatient howtheirweekend/weekwasYou madesomeoneon yourteam smileYou met yourshipping goalfor the daywith this orderYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipTook yourlunch breakaway fromyour deskYou gavesomeone onyour teamgoodfeedbackYou providedexcellentcustomerservice for apatientYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You werereallyproud ofthis callYou added anew medicationto the patient'smedicationprofileYou warmtransferred apatient to theHub or RPhYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou helped apatient with thesame MM/DDbirthday asyoursYou helpeda teammember witha questionsYou helped afrustratedpatient gettheirshipmentSpoke to apatient with thesame initials asyou anddocumentedthe callAt the end ofthe day you feltyou did yourvery best forour patientsYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Someoneat workmade yousmileYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedThepatientmade yousmile!Spoke topatient in NJanddocumentedthe callConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You wentabove andbeyond tohelp apatientPatientexpressedgratitudeYou assisted apatient on adifferentprogram thanyoursYou receivedgoodfeedback fromsomeoneYou left adetailed andaccurate notefordocumentationYou askedaPM/PC/QAfor helpYou blewyour shippinggoal out ofthe water!You asked apatient howtheirweekend/weekwasYou madesomeoneon yourteam smileYou met yourshipping goalfor the daywith this orderYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipTook yourlunch breakaway fromyour deskYou gavesomeone onyour teamgoodfeedbackYou providedexcellentcustomerservice for apatientYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You werereallyproud ofthis callYou added anew medicationto the patient'smedicationprofileYou warmtransferred apatient to theHub or RPhYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou helped apatient with thesame MM/DDbirthday asyoursYou helpeda teammember witha questionsYou helped afrustratedpatient gettheirshipmentSpoke to apatient with thesame initials asyou anddocumentedthe callAt the end ofthe day you feltyou did yourvery best forour patientsYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Someoneat workmade yousmile

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You followed up with a patient to make sure they received a delivery or their problem was solved
  2. The patient made you smile!
  3. Spoke to patient in NJ and documented the call
  4. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  5. You went above and beyond to help a patient
  6. Patient expressed gratitude
  7. You assisted a patient on a different program than yours
  8. You received good feedback from someone
  9. You left a detailed and accurate note for documentation
  10. You asked a PM/PC/QA for help
  11. You blew your shipping goal out of the water!
  12. You asked a patient how their weekend/week was
  13. You made someone on your team smile
  14. You met your shipping goal for the day with this order
  15. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  16. You checked the patient's images for medical history to add to their profile during an autoship
  17. Took your lunch break away from your desk
  18. You gave someone on your team good feedback
  19. You provided excellent customer service for a patient
  20. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  21. You were really proud of this call
  22. You added a new medication to the patient's medication profile
  23. You warm transferred a patient to the Hub or RPh
  24. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  25. You helped a patient with the same MM/DD birthday as yours
  26. You helped a team member with a questions
  27. You helped a frustrated patient get their shipment
  28. Spoke to a patient with the same initials as you and documented the call
  29. At the end of the day you felt you did your very best for our patients
  30. You took a 15 minute break away from your desk and got the blood flowing!
  31. Someone at work made you smile