Thepatientmade yousmile!You followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou helpeda teammember witha questionsYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou warmtransferred apatient to theHub or RPhYou assisted apatient on adifferentprogram thanyoursYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou left adetailed andaccurate notefordocumentationYou helped apatient with thesame MM/DDbirthday asyoursYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You providedexcellentcustomerservice for apatientSomeoneat workmade yousmileTook yourlunch breakaway fromyour deskYou madesomeoneon yourteam smileYou helped afrustratedpatient gettheirshipmentYou added anew medicationto the patient'smedicationprofilePatientexpressedgratitudeYou askedaPM/PC/QAfor helpYou asked apatient howtheirweekend/weekwasSpoke topatient in NJanddocumentedthe callYou receivedgoodfeedback fromsomeoneYou wentabove andbeyond tohelp apatientYou met yourshipping goalfor the daywith this orderAt the end ofthe day you feltyou did yourvery best forour patientsYou werereallyproud ofthis callConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.Spoke to apatient with thesame initials asyou anddocumentedthe callYou gavesomeone onyour teamgoodfeedbackYou blewyour shippinggoal out ofthe water!Thepatientmade yousmile!You followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou helpeda teammember witha questionsYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou warmtransferred apatient to theHub or RPhYou assisted apatient on adifferentprogram thanyoursYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou left adetailed andaccurate notefordocumentationYou helped apatient with thesame MM/DDbirthday asyoursYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You providedexcellentcustomerservice for apatientSomeoneat workmade yousmileTook yourlunch breakaway fromyour deskYou madesomeoneon yourteam smileYou helped afrustratedpatient gettheirshipmentYou added anew medicationto the patient'smedicationprofilePatientexpressedgratitudeYou askedaPM/PC/QAfor helpYou asked apatient howtheirweekend/weekwasSpoke topatient in NJanddocumentedthe callYou receivedgoodfeedback fromsomeoneYou wentabove andbeyond tohelp apatientYou met yourshipping goalfor the daywith this orderAt the end ofthe day you feltyou did yourvery best forour patientsYou werereallyproud ofthis callConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.Spoke to apatient with thesame initials asyou anddocumentedthe callYou gavesomeone onyour teamgoodfeedbackYou blewyour shippinggoal out ofthe water!

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The patient made you smile!
  2. You followed up with a patient to make sure they received a delivery or their problem was solved
  3. You helped a team member with a questions
  4. You took a 15 minute break away from your desk and got the blood flowing!
  5. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  6. You warm transferred a patient to the Hub or RPh
  7. You assisted a patient on a different program than yours
  8. You checked the patient's images for medical history to add to their profile during an autoship
  9. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  10. You left a detailed and accurate note for documentation
  11. You helped a patient with the same MM/DD birthday as yours
  12. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  13. You provided excellent customer service for a patient
  14. Someone at work made you smile
  15. Took your lunch break away from your desk
  16. You made someone on your team smile
  17. You helped a frustrated patient get their shipment
  18. You added a new medication to the patient's medication profile
  19. Patient expressed gratitude
  20. You asked a PM/PC/QA for help
  21. You asked a patient how their weekend/week was
  22. Spoke to patient in NJ and documented the call
  23. You received good feedback from someone
  24. You went above and beyond to help a patient
  25. You met your shipping goal for the day with this order
  26. At the end of the day you felt you did your very best for our patients
  27. You were really proud of this call
  28. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  29. Spoke to a patient with the same initials as you and documented the call
  30. You gave someone on your team good feedback
  31. You blew your shipping goal out of the water!