You assisted apatient on adifferentprogram thanyoursYou asked apatient howtheirweekend/weekwasSomeoneat workmade yousmileYou left adetailed andaccurate notefordocumentationYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You helped apatient with thesame MM/DDbirthday asyoursYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou askedaPM/PC/QAfor helpAt the end ofthe day you feltyou did yourvery best forour patientsSpoke to apatient with thesame initials asyou anddocumentedthe callYou helpeda teammember witha questionsYou gavesomeone onyour teamgoodfeedbackSpoke topatient in NJanddocumentedthe callYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou warmtransferred apatient to theHub or RPhYou werereallyproud ofthis callYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You added anew medicationto the patient'smedicationprofilePatientexpressedgratitudeYou madesomeoneon yourteam smileYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou helped afrustratedpatient gettheirshipmentYou wentabove andbeyond tohelp apatientYou met yourshipping goalfor the daywith this orderThepatientmade yousmile!You blewyour shippinggoal out ofthe water!You followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedTook yourlunch breakaway fromyour deskYou providedexcellentcustomerservice for apatientYou receivedgoodfeedback fromsomeoneConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You assisted apatient on adifferentprogram thanyoursYou asked apatient howtheirweekend/weekwasSomeoneat workmade yousmileYou left adetailed andaccurate notefordocumentationYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You helped apatient with thesame MM/DDbirthday asyoursYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou askedaPM/PC/QAfor helpAt the end ofthe day you feltyou did yourvery best forour patientsSpoke to apatient with thesame initials asyou anddocumentedthe callYou helpeda teammember witha questionsYou gavesomeone onyour teamgoodfeedbackSpoke topatient in NJanddocumentedthe callYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou warmtransferred apatient to theHub or RPhYou werereallyproud ofthis callYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You added anew medicationto the patient'smedicationprofilePatientexpressedgratitudeYou madesomeoneon yourteam smileYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou helped afrustratedpatient gettheirshipmentYou wentabove andbeyond tohelp apatientYou met yourshipping goalfor the daywith this orderThepatientmade yousmile!You blewyour shippinggoal out ofthe water!You followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedTook yourlunch breakaway fromyour deskYou providedexcellentcustomerservice for apatientYou receivedgoodfeedback fromsomeoneConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You assisted a patient on a different program than yours
  2. You asked a patient how their weekend/week was
  3. Someone at work made you smile
  4. You left a detailed and accurate note for documentation
  5. You took a 15 minute break away from your desk and got the blood flowing!
  6. You helped a patient with the same MM/DD birthday as yours
  7. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  8. You asked a PM/PC/QA for help
  9. At the end of the day you felt you did your very best for our patients
  10. Spoke to a patient with the same initials as you and documented the call
  11. You helped a team member with a questions
  12. You gave someone on your team good feedback
  13. Spoke to patient in NJ and documented the call
  14. You checked the patient's images for medical history to add to their profile during an autoship
  15. You warm transferred a patient to the Hub or RPh
  16. You were really proud of this call
  17. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  18. You added a new medication to the patient's medication profile
  19. Patient expressed gratitude
  20. You made someone on your team smile
  21. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  22. You helped a frustrated patient get their shipment
  23. You went above and beyond to help a patient
  24. You met your shipping goal for the day with this order
  25. The patient made you smile!
  26. You blew your shipping goal out of the water!
  27. You followed up with a patient to make sure they received a delivery or their problem was solved
  28. Took your lunch break away from your desk
  29. You provided excellent customer service for a patient
  30. You received good feedback from someone
  31. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.