Took yourlunch breakaway fromyour deskYou helped apatient not miss adose because yougot their shipmentscheduled just intime!Someoneat workmade yousmileYou madesomeoneon yourteam smileYou asked apatient howtheirweekend/weekwasYou helped apatient with thesame MM/DDbirthday asyoursYou met yourshipping goalfor the daywith this orderYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Confirmed a3rd PHI on anIBC or OBC toa Hub orMDO.Spoke topatient in NJanddocumentedthe callYou warmtransferred apatient to theHub or RPhYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou added anew medicationto the patient'smedicationprofileYou helped afrustratedpatient gettheirshipmentYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou blewyour shippinggoal out ofthe water!You askedaPM/PC/QAfor helpYou helpeda teammember witha questionsYou gavesomeone onyour teamgoodfeedbackYou left adetailed andaccurate notefordocumentationYou assisted apatient on adifferentprogram thanyoursYou receivedgoodfeedback fromsomeoneThepatientmade yousmile!Spoke to apatient with thesame initials asyou anddocumentedthe callYou wentabove andbeyond tohelp apatientAt the end ofthe day you feltyou did yourvery best forour patientsYou providedexcellentcustomerservice for apatientYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou werereallyproud ofthis callPatientexpressedgratitudeYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateTook yourlunch breakaway fromyour deskYou helped apatient not miss adose because yougot their shipmentscheduled just intime!Someoneat workmade yousmileYou madesomeoneon yourteam smileYou asked apatient howtheirweekend/weekwasYou helped apatient with thesame MM/DDbirthday asyoursYou met yourshipping goalfor the daywith this orderYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Confirmed a3rd PHI on anIBC or OBC toa Hub orMDO.Spoke topatient in NJanddocumentedthe callYou warmtransferred apatient to theHub or RPhYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou added anew medicationto the patient'smedicationprofileYou helped afrustratedpatient gettheirshipmentYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou blewyour shippinggoal out ofthe water!You askedaPM/PC/QAfor helpYou helpeda teammember witha questionsYou gavesomeone onyour teamgoodfeedbackYou left adetailed andaccurate notefordocumentationYou assisted apatient on adifferentprogram thanyoursYou receivedgoodfeedback fromsomeoneThepatientmade yousmile!Spoke to apatient with thesame initials asyou anddocumentedthe callYou wentabove andbeyond tohelp apatientAt the end ofthe day you feltyou did yourvery best forour patientsYou providedexcellentcustomerservice for apatientYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou werereallyproud ofthis callPatientexpressedgratitudeYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammate

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took your lunch break away from your desk
  2. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  3. Someone at work made you smile
  4. You made someone on your team smile
  5. You asked a patient how their weekend/week was
  6. You helped a patient with the same MM/DD birthday as yours
  7. You met your shipping goal for the day with this order
  8. You took a 15 minute break away from your desk and got the blood flowing!
  9. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  10. Spoke to patient in NJ and documented the call
  11. You warm transferred a patient to the Hub or RPh
  12. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  13. You added a new medication to the patient's medication profile
  14. You helped a frustrated patient get their shipment
  15. You checked the patient's images for medical history to add to their profile during an autoship
  16. You blew your shipping goal out of the water!
  17. You asked a PM/PC/QA for help
  18. You helped a team member with a questions
  19. You gave someone on your team good feedback
  20. You left a detailed and accurate note for documentation
  21. You assisted a patient on a different program than yours
  22. You received good feedback from someone
  23. The patient made you smile!
  24. Spoke to a patient with the same initials as you and documented the call
  25. You went above and beyond to help a patient
  26. At the end of the day you felt you did your very best for our patients
  27. You provided excellent customer service for a patient
  28. You followed up with a patient to make sure they received a delivery or their problem was solved
  29. You were really proud of this call
  30. Patient expressed gratitude
  31. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate