You werereallyproud ofthis callYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou gavesomeone onyour teamgoodfeedbackYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedSomeoneat workmade yousmileYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You providedexcellentcustomerservice for apatientYou assisted apatient on adifferentprogram thanyoursPatientexpressedgratitudeYou added anew medicationto the patient'smedicationprofileThepatientmade yousmile!You left adetailed andaccurate notefordocumentationConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You helpeda teammember witha questionsAt the end ofthe day you feltyou did yourvery best forour patientsYou warmtransferred apatient to theHub or RPhYou askedaPM/PC/QAfor helpYou madesomeoneon yourteam smileYou met yourshipping goalfor the daywith this orderYou wentabove andbeyond tohelp apatientYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You helped afrustratedpatient gettheirshipmentSpoke topatient in NJanddocumentedthe callYou blewyour shippinggoal out ofthe water!You receivedgoodfeedback fromsomeoneYou helped apatient with thesame MM/DDbirthday asyoursTook yourlunch breakaway fromyour deskSpoke to apatient with thesame initials asyou anddocumentedthe callYou asked apatient howtheirweekend/weekwasYou werereallyproud ofthis callYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou gavesomeone onyour teamgoodfeedbackYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedSomeoneat workmade yousmileYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You providedexcellentcustomerservice for apatientYou assisted apatient on adifferentprogram thanyoursPatientexpressedgratitudeYou added anew medicationto the patient'smedicationprofileThepatientmade yousmile!You left adetailed andaccurate notefordocumentationConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You helpeda teammember witha questionsAt the end ofthe day you feltyou did yourvery best forour patientsYou warmtransferred apatient to theHub or RPhYou askedaPM/PC/QAfor helpYou madesomeoneon yourteam smileYou met yourshipping goalfor the daywith this orderYou wentabove andbeyond tohelp apatientYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You helped afrustratedpatient gettheirshipmentSpoke topatient in NJanddocumentedthe callYou blewyour shippinggoal out ofthe water!You receivedgoodfeedback fromsomeoneYou helped apatient with thesame MM/DDbirthday asyoursTook yourlunch breakaway fromyour deskSpoke to apatient with thesame initials asyou anddocumentedthe callYou asked apatient howtheirweekend/weekwas

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You were really proud of this call
  2. You checked the patient's images for medical history to add to their profile during an autoship
  3. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  4. You gave someone on your team good feedback
  5. You followed up with a patient to make sure they received a delivery or their problem was solved
  6. Someone at work made you smile
  7. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  8. You provided excellent customer service for a patient
  9. You assisted a patient on a different program than yours
  10. Patient expressed gratitude
  11. You added a new medication to the patient's medication profile
  12. The patient made you smile!
  13. You left a detailed and accurate note for documentation
  14. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  15. You helped a team member with a questions
  16. At the end of the day you felt you did your very best for our patients
  17. You warm transferred a patient to the Hub or RPh
  18. You asked a PM/PC/QA for help
  19. You made someone on your team smile
  20. You met your shipping goal for the day with this order
  21. You went above and beyond to help a patient
  22. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  23. You took a 15 minute break away from your desk and got the blood flowing!
  24. You helped a frustrated patient get their shipment
  25. Spoke to patient in NJ and documented the call
  26. You blew your shipping goal out of the water!
  27. You received good feedback from someone
  28. You helped a patient with the same MM/DD birthday as yours
  29. Took your lunch break away from your desk
  30. Spoke to a patient with the same initials as you and documented the call
  31. You asked a patient how their weekend/week was