You left adetailed andaccurate notefordocumentationTook yourlunch breakaway fromyour deskYou helpeda teammember witha questionsYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedSomeoneat workmade yousmileConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.Thepatientmade yousmile!You werereallyproud ofthis callYou wentabove andbeyond tohelp apatientYou asked apatient howtheirweekend/weekwasYou assisted apatient on adifferentprogram thanyoursYou askedaPM/PC/QAfor helpYou receivedgoodfeedback fromsomeoneYou providedexcellentcustomerservice for apatientYou blewyour shippinggoal out ofthe water!You madesomeoneon yourteam smileYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsPatientexpressedgratitudeYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou helped apatient with thesame MM/DDbirthday asyoursYou gavesomeone onyour teamgoodfeedbackYou helped afrustratedpatient gettheirshipmentYou added anew medicationto the patient'smedicationprofileSpoke topatient in NJanddocumentedthe callYou met yourshipping goalfor the daywith this orderSpoke to apatient with thesame initials asyou anddocumentedthe callYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You warmtransferred apatient to theHub or RPhYou left adetailed andaccurate notefordocumentationTook yourlunch breakaway fromyour deskYou helpeda teammember witha questionsYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedSomeoneat workmade yousmileConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.Thepatientmade yousmile!You werereallyproud ofthis callYou wentabove andbeyond tohelp apatientYou asked apatient howtheirweekend/weekwasYou assisted apatient on adifferentprogram thanyoursYou askedaPM/PC/QAfor helpYou receivedgoodfeedback fromsomeoneYou providedexcellentcustomerservice for apatientYou blewyour shippinggoal out ofthe water!You madesomeoneon yourteam smileYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsPatientexpressedgratitudeYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou helped apatient with thesame MM/DDbirthday asyoursYou gavesomeone onyour teamgoodfeedbackYou helped afrustratedpatient gettheirshipmentYou added anew medicationto the patient'smedicationprofileSpoke topatient in NJanddocumentedthe callYou met yourshipping goalfor the daywith this orderSpoke to apatient with thesame initials asyou anddocumentedthe callYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You warmtransferred apatient to theHub or RPh

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You left a detailed and accurate note for documentation
  2. Took your lunch break away from your desk
  3. You helped a team member with a questions
  4. You followed up with a patient to make sure they received a delivery or their problem was solved
  5. Someone at work made you smile
  6. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  7. The patient made you smile!
  8. You were really proud of this call
  9. You went above and beyond to help a patient
  10. You asked a patient how their weekend/week was
  11. You assisted a patient on a different program than yours
  12. You asked a PM/PC/QA for help
  13. You received good feedback from someone
  14. You provided excellent customer service for a patient
  15. You blew your shipping goal out of the water!
  16. You made someone on your team smile
  17. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  18. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  19. You checked the patient's images for medical history to add to their profile during an autoship
  20. At the end of the day you felt you did your very best for our patients
  21. Patient expressed gratitude
  22. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  23. You helped a patient with the same MM/DD birthday as yours
  24. You gave someone on your team good feedback
  25. You helped a frustrated patient get their shipment
  26. You added a new medication to the patient's medication profile
  27. Spoke to patient in NJ and documented the call
  28. You met your shipping goal for the day with this order
  29. Spoke to a patient with the same initials as you and documented the call
  30. You took a 15 minute break away from your desk and got the blood flowing!
  31. You warm transferred a patient to the Hub or RPh