Someoneat workmade yousmile You providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou madesomeoneon yourteam smileYou warmtransferred apatient to theHub or RPhConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You gavesomeone onyour teamgoodfeedbackYou blewyour shippinggoal out ofthe water!You helped apatient not miss adose because yougot their shipmentscheduled just intime!Took yourlunch breakaway fromyour deskPatientexpressedgratitudeYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsYou helped afrustratedpatient gettheirshipmentYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou met yourshipping goalfor the daywith this orderThepatientmade yousmile!Spoke to apatient with thesame initials asyou anddocumentedthe callYou helpeda teammember witha questionsYou assisted apatient on adifferentprogram thanyoursYou werereallyproud ofthis callYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You receivedgoodfeedback fromsomeoneYou added anew medicationto the patient'smedicationprofileYou wentabove andbeyond tohelp apatientYou askedaPM/PC/QAfor helpSpoke topatient in NJanddocumentedthe callYou helped apatient with thesame MM/DDbirthday asyoursYou asked apatient howtheirweekend/weekwasSomeoneat workmade yousmileYou providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou madesomeoneon yourteam smileYou warmtransferred apatient to theHub or RPhConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You gavesomeone onyour teamgoodfeedbackYou blewyour shippinggoal out ofthe water!You helped apatient not miss adose because yougot their shipmentscheduled just intime!Took yourlunch breakaway fromyour deskPatientexpressedgratitudeYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsYou helped afrustratedpatient gettheirshipmentYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou met yourshipping goalfor the daywith this orderThepatientmade yousmile!Spoke to apatient with thesame initials asyou anddocumentedthe callYou helpeda teammember witha questionsYou assisted apatient on adifferentprogram thanyoursYou werereallyproud ofthis callYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You receivedgoodfeedback fromsomeoneYou added anew medicationto the patient'smedicationprofileYou wentabove andbeyond tohelp apatientYou askedaPM/PC/QAfor helpSpoke topatient in NJanddocumentedthe callYou helped apatient with thesame MM/DDbirthday asyoursYou asked apatient howtheirweekend/weekwas

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone at work made you smile
  2. You provided excellent customer service for a patient
  3. You left a detailed and accurate note for documentation
  4. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  5. You made someone on your team smile
  6. You warm transferred a patient to the Hub or RPh
  7. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  8. You gave someone on your team good feedback
  9. You blew your shipping goal out of the water!
  10. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  11. Took your lunch break away from your desk
  12. Patient expressed gratitude
  13. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  14. You checked the patient's images for medical history to add to their profile during an autoship
  15. At the end of the day you felt you did your very best for our patients
  16. You helped a frustrated patient get their shipment
  17. You followed up with a patient to make sure they received a delivery or their problem was solved
  18. You met your shipping goal for the day with this order
  19. The patient made you smile!
  20. Spoke to a patient with the same initials as you and documented the call
  21. You helped a team member with a questions
  22. You assisted a patient on a different program than yours
  23. You were really proud of this call
  24. You took a 15 minute break away from your desk and got the blood flowing!
  25. You received good feedback from someone
  26. You added a new medication to the patient's medication profile
  27. You went above and beyond to help a patient
  28. You asked a PM/PC/QA for help
  29. Spoke to patient in NJ and documented the call
  30. You helped a patient with the same MM/DD birthday as yours
  31. You asked a patient how their weekend/week was