You madesomeoneon yourteam smileAt the end ofthe day you feltyou did yourvery best forour patientsYou receivedgoodfeedback fromsomeone PatientexpressedgratitudeYou helped afrustratedpatient gettheirshipmentYou gavesomeone onyour teamgoodfeedbackYou asked apatient howtheirweekend/weekwasSpoke to apatient with thesame initials asyou anddocumentedthe callYou providedexcellentcustomerservice for apatientYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou helpeda teammember witha questionsYou helped apatient with thesame MM/DDbirthday asyoursYou askedaPM/PC/QAfor helpSpoke topatient in NJanddocumentedthe callYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientTook yourlunch breakaway fromyour deskSomeoneat workmade yousmileYou assisted apatient on adifferentprogram thanyoursThepatientmade yousmile!You added anew medicationto the patient'smedicationprofileYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou left adetailed andaccurate notefordocumentationYou werereallyproud ofthis callYou blewyour shippinggoal out ofthe water!You helped apatient not miss adose because yougot their shipmentscheduled just intime!You took a 15minute breakaway from yourdesk and gotthe bloodflowing!You wentabove andbeyond tohelp apatientYou warmtransferred apatient to theHub or RPhYou met yourshipping goalfor the daywith this orderConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You madesomeoneon yourteam smileAt the end ofthe day you feltyou did yourvery best forour patientsYou receivedgoodfeedback fromsomeonePatientexpressedgratitudeYou helped afrustratedpatient gettheirshipmentYou gavesomeone onyour teamgoodfeedbackYou asked apatient howtheirweekend/weekwasSpoke to apatient with thesame initials asyou anddocumentedthe callYou providedexcellentcustomerservice for apatientYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou helpeda teammember witha questionsYou helped apatient with thesame MM/DDbirthday asyoursYou askedaPM/PC/QAfor helpSpoke topatient in NJanddocumentedthe callYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientTook yourlunch breakaway fromyour deskSomeoneat workmade yousmileYou assisted apatient on adifferentprogram thanyoursThepatientmade yousmile!You added anew medicationto the patient'smedicationprofileYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou left adetailed andaccurate notefordocumentationYou werereallyproud ofthis callYou blewyour shippinggoal out ofthe water!You helped apatient not miss adose because yougot their shipmentscheduled just intime!You took a 15minute breakaway from yourdesk and gotthe bloodflowing!You wentabove andbeyond tohelp apatientYou warmtransferred apatient to theHub or RPhYou met yourshipping goalfor the daywith this orderConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. You made someone on your team smile
  2. At the end of the day you felt you did your very best for our patients
  3. You received good feedback from someone
  4. Patient expressed gratitude
  5. You helped a frustrated patient get their shipment
  6. You gave someone on your team good feedback
  7. You asked a patient how their weekend/week was
  8. Spoke to a patient with the same initials as you and documented the call
  9. You provided excellent customer service for a patient
  10. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  11. You helped a team member with a questions
  12. You helped a patient with the same MM/DD birthday as yours
  13. You asked a PM/PC/QA for help
  14. Spoke to patient in NJ and documented the call
  15. You checked the patient's images for medical history to add to their profile during an autoship
  16. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  17. Took your lunch break away from your desk
  18. Someone at work made you smile
  19. You assisted a patient on a different program than yours
  20. The patient made you smile!
  21. You added a new medication to the patient's medication profile
  22. You followed up with a patient to make sure they received a delivery or their problem was solved
  23. You left a detailed and accurate note for documentation
  24. You were really proud of this call
  25. You blew your shipping goal out of the water!
  26. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  27. You took a 15 minute break away from your desk and got the blood flowing!
  28. You went above and beyond to help a patient
  29. You warm transferred a patient to the Hub or RPh
  30. You met your shipping goal for the day with this order
  31. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.