You were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou madesomeoneon yourteam smileYou assisted apatient on adifferentprogram thanyoursConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You took a 15minute breakaway from yourdesk and gotthe bloodflowing!You gavesomeone onyour teamgoodfeedbackYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedTook yourlunch breakaway fromyour deskSpoke to apatient with thesame initials asyou anddocumentedthe callYou helpeda teammember witha questionsPatientexpressedgratitudeYou asked apatient howtheirweekend/weekwasYou blewyour shippinggoal out ofthe water!You werereallyproud ofthis callYou receivedgoodfeedback fromsomeoneThepatientmade yousmile!You wentabove andbeyond tohelp apatientYou helped afrustratedpatient gettheirshipmentYou askedaPM/PC/QAfor helpYou providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationSpoke topatient in NJanddocumentedthe callYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou warmtransferred apatient to theHub or RPhYou helped apatient with thesame MM/DDbirthday asyoursSomeoneat workmade yousmileYou met yourshipping goalfor the daywith this orderYou added anew medicationto the patient'smedicationprofileYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou madesomeoneon yourteam smileYou assisted apatient on adifferentprogram thanyoursConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You took a 15minute breakaway from yourdesk and gotthe bloodflowing!You gavesomeone onyour teamgoodfeedbackYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedTook yourlunch breakaway fromyour deskSpoke to apatient with thesame initials asyou anddocumentedthe callYou helpeda teammember witha questionsPatientexpressedgratitudeYou asked apatient howtheirweekend/weekwasYou blewyour shippinggoal out ofthe water!You werereallyproud ofthis callYou receivedgoodfeedback fromsomeoneThepatientmade yousmile!You wentabove andbeyond tohelp apatientYou helped afrustratedpatient gettheirshipmentYou askedaPM/PC/QAfor helpYou providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationSpoke topatient in NJanddocumentedthe callYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou warmtransferred apatient to theHub or RPhYou helped apatient with thesame MM/DDbirthday asyoursSomeoneat workmade yousmileYou met yourshipping goalfor the daywith this orderYou added anew medicationto the patient'smedicationprofile

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  2. You made someone on your team smile
  3. You assisted a patient on a different program than yours
  4. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  5. You took a 15 minute break away from your desk and got the blood flowing!
  6. You gave someone on your team good feedback
  7. You checked the patient's images for medical history to add to their profile during an autoship
  8. At the end of the day you felt you did your very best for our patients
  9. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  10. You followed up with a patient to make sure they received a delivery or their problem was solved
  11. Took your lunch break away from your desk
  12. Spoke to a patient with the same initials as you and documented the call
  13. You helped a team member with a questions
  14. Patient expressed gratitude
  15. You asked a patient how their weekend/week was
  16. You blew your shipping goal out of the water!
  17. You were really proud of this call
  18. You received good feedback from someone
  19. The patient made you smile!
  20. You went above and beyond to help a patient
  21. You helped a frustrated patient get their shipment
  22. You asked a PM/PC/QA for help
  23. You provided excellent customer service for a patient
  24. You left a detailed and accurate note for documentation
  25. Spoke to patient in NJ and documented the call
  26. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  27. You warm transferred a patient to the Hub or RPh
  28. You helped a patient with the same MM/DD birthday as yours
  29. Someone at work made you smile
  30. You met your shipping goal for the day with this order
  31. You added a new medication to the patient's medication profile