You helped apatient not miss adose because yougot their shipmentscheduled just intime!You wentabove andbeyond tohelp apatientYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou madesomeoneon yourteam smileYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateThepatientmade yousmile!Spoke topatient in NJanddocumentedthe callTook yourlunch breakaway fromyour deskSomeoneat workmade yousmileYou added anew medicationto the patient'smedicationprofileYou met yourshipping goalfor the daywith this orderSpoke to apatient with thesame initials asyou anddocumentedthe callYou warmtransferred apatient to theHub or RPhYou helped apatient with thesame MM/DDbirthday asyoursYou receivedgoodfeedback fromsomeoneYou askedaPM/PC/QAfor helpYou gavesomeone onyour teamgoodfeedbackYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Confirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You helped afrustratedpatient gettheirshipmentYou helpeda teammember witha questionsPatientexpressedgratitudeYou providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationYou blewyour shippinggoal out ofthe water!You asked apatient howtheirweekend/weekwasAt the end ofthe day you feltyou did yourvery best forour patientsYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou assisted apatient on adifferentprogram thanyoursYou werereallyproud ofthis callYou helped apatient not miss adose because yougot their shipmentscheduled just intime!You wentabove andbeyond tohelp apatientYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou madesomeoneon yourteam smileYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateThepatientmade yousmile!Spoke topatient in NJanddocumentedthe callTook yourlunch breakaway fromyour deskSomeoneat workmade yousmileYou added anew medicationto the patient'smedicationprofileYou met yourshipping goalfor the daywith this orderSpoke to apatient with thesame initials asyou anddocumentedthe callYou warmtransferred apatient to theHub or RPhYou helped apatient with thesame MM/DDbirthday asyoursYou receivedgoodfeedback fromsomeoneYou askedaPM/PC/QAfor helpYou gavesomeone onyour teamgoodfeedbackYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!Confirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You helped afrustratedpatient gettheirshipmentYou helpeda teammember witha questionsPatientexpressedgratitudeYou providedexcellentcustomerservice for apatientYou left adetailed andaccurate notefordocumentationYou blewyour shippinggoal out ofthe water!You asked apatient howtheirweekend/weekwasAt the end ofthe day you feltyou did yourvery best forour patientsYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou assisted apatient on adifferentprogram thanyoursYou werereallyproud ofthis call

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  2. You went above and beyond to help a patient
  3. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  4. You made someone on your team smile
  5. You checked the patient's images for medical history to add to their profile during an autoship
  6. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  7. The patient made you smile!
  8. Spoke to patient in NJ and documented the call
  9. Took your lunch break away from your desk
  10. Someone at work made you smile
  11. You added a new medication to the patient's medication profile
  12. You met your shipping goal for the day with this order
  13. Spoke to a patient with the same initials as you and documented the call
  14. You warm transferred a patient to the Hub or RPh
  15. You helped a patient with the same MM/DD birthday as yours
  16. You received good feedback from someone
  17. You asked a PM/PC/QA for help
  18. You gave someone on your team good feedback
  19. You took a 15 minute break away from your desk and got the blood flowing!
  20. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  21. You helped a frustrated patient get their shipment
  22. You helped a team member with a questions
  23. Patient expressed gratitude
  24. You provided excellent customer service for a patient
  25. You left a detailed and accurate note for documentation
  26. You blew your shipping goal out of the water!
  27. You asked a patient how their weekend/week was
  28. At the end of the day you felt you did your very best for our patients
  29. You followed up with a patient to make sure they received a delivery or their problem was solved
  30. You assisted a patient on a different program than yours
  31. You were really proud of this call