Thepatientmade yousmile!You took a 15minute breakaway from yourdesk and gotthe bloodflowing!You madesomeoneon yourteam smileTook yourlunch breakaway fromyour deskYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateSpoke topatient in NJanddocumentedthe callYou werereallyproud ofthis callYou helpeda teammember witha questionsYou helped apatient with thesame MM/DDbirthday asyoursPatientexpressedgratitudeAt the end ofthe day you feltyou did yourvery best forour patientsYou helped afrustratedpatient gettheirshipmentYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou asked apatient howtheirweekend/weekwasYou gavesomeone onyour teamgoodfeedbackYou warmtransferred apatient to theHub or RPhYou helped apatient not miss adose because yougot their shipmentscheduled just intime!Spoke to apatient with thesame initials asyou anddocumentedthe callYou wentabove andbeyond tohelp apatientYou providedexcellentcustomerservice for apatientConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You assisted apatient on adifferentprogram thanyoursYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou blewyour shippinggoal out ofthe water!You receivedgoodfeedback fromsomeoneYou added anew medicationto the patient'smedicationprofileYou left adetailed andaccurate notefordocumentationYou met yourshipping goalfor the daywith this orderSomeoneat workmade yousmileYou askedaPM/PC/QAfor helpThepatientmade yousmile!You took a 15minute breakaway from yourdesk and gotthe bloodflowing!You madesomeoneon yourteam smileTook yourlunch breakaway fromyour deskYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateSpoke topatient in NJanddocumentedthe callYou werereallyproud ofthis callYou helpeda teammember witha questionsYou helped apatient with thesame MM/DDbirthday asyoursPatientexpressedgratitudeAt the end ofthe day you feltyou did yourvery best forour patientsYou helped afrustratedpatient gettheirshipmentYou were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou asked apatient howtheirweekend/weekwasYou gavesomeone onyour teamgoodfeedbackYou warmtransferred apatient to theHub or RPhYou helped apatient not miss adose because yougot their shipmentscheduled just intime!Spoke to apatient with thesame initials asyou anddocumentedthe callYou wentabove andbeyond tohelp apatientYou providedexcellentcustomerservice for apatientConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You assisted apatient on adifferentprogram thanyoursYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipYou blewyour shippinggoal out ofthe water!You receivedgoodfeedback fromsomeoneYou added anew medicationto the patient'smedicationprofileYou left adetailed andaccurate notefordocumentationYou met yourshipping goalfor the daywith this orderSomeoneat workmade yousmileYou askedaPM/PC/QAfor help

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The patient made you smile!
  2. You took a 15 minute break away from your desk and got the blood flowing!
  3. You made someone on your team smile
  4. Took your lunch break away from your desk
  5. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  6. Spoke to patient in NJ and documented the call
  7. You were really proud of this call
  8. You helped a team member with a questions
  9. You helped a patient with the same MM/DD birthday as yours
  10. Patient expressed gratitude
  11. At the end of the day you felt you did your very best for our patients
  12. You helped a frustrated patient get their shipment
  13. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient
  14. You followed up with a patient to make sure they received a delivery or their problem was solved
  15. You asked a patient how their weekend/week was
  16. You gave someone on your team good feedback
  17. You warm transferred a patient to the Hub or RPh
  18. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  19. Spoke to a patient with the same initials as you and documented the call
  20. You went above and beyond to help a patient
  21. You provided excellent customer service for a patient
  22. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  23. You assisted a patient on a different program than yours
  24. You checked the patient's images for medical history to add to their profile during an autoship
  25. You blew your shipping goal out of the water!
  26. You received good feedback from someone
  27. You added a new medication to the patient's medication profile
  28. You left a detailed and accurate note for documentation
  29. You met your shipping goal for the day with this order
  30. Someone at work made you smile
  31. You asked a PM/PC/QA for help