Confirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You helpeda teammember witha questionsYou helped apatient with thesame MM/DDbirthday asyoursYou assisted apatient on adifferentprogram thanyoursYou warmtransferred apatient to theHub or RPhYou askedaPM/PC/QAfor helpYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou met yourshipping goalfor the daywith this orderYou gavesomeone onyour teamgoodfeedbackYou left adetailed andaccurate notefordocumentationYou added anew medicationto the patient'smedicationprofileYou receivedgoodfeedback fromsomeoneSomeoneat workmade yousmileYou asked apatient howtheirweekend/weekwasPatientexpressedgratitudeSpoke topatient in NJanddocumentedthe callSpoke to apatient with thesame initials asyou anddocumentedthe callYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou helped afrustratedpatient gettheirshipmentYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You helped apatient not miss adose because yougot their shipmentscheduled just intime!You wentabove andbeyond tohelp apatientYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsTook yourlunch breakaway fromyour deskYou providedexcellentcustomerservice for apatientYou blewyour shippinggoal out ofthe water!You werereallyproud ofthis callYou madesomeoneon yourteam smileThepatientmade yousmile!You were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatientConfirmed a3rd PHI on anIBC or OBC toa Hub orMDO.You helpeda teammember witha questionsYou helped apatient with thesame MM/DDbirthday asyoursYou assisted apatient on adifferentprogram thanyoursYou warmtransferred apatient to theHub or RPhYou askedaPM/PC/QAfor helpYou had a greatday speaking withpatients,meeting/exceedingshipping goal andbeing a positiveteammateYou met yourshipping goalfor the daywith this orderYou gavesomeone onyour teamgoodfeedbackYou left adetailed andaccurate notefordocumentationYou added anew medicationto the patient'smedicationprofileYou receivedgoodfeedback fromsomeoneSomeoneat workmade yousmileYou asked apatient howtheirweekend/weekwasPatientexpressedgratitudeSpoke topatient in NJanddocumentedthe callSpoke to apatient with thesame initials asyou anddocumentedthe callYou followed upwith a patient tomake sure theyreceived adelivery or theirproblem wassolvedYou helped afrustratedpatient gettheirshipmentYou took a 15minute breakaway from yourdesk and gotthe bloodflowing!You helped apatient not miss adose because yougot their shipmentscheduled just intime!You wentabove andbeyond tohelp apatientYou checked thepatient's imagesfor medical historyto add to theirprofile during anautoshipAt the end ofthe day you feltyou did yourvery best forour patientsTook yourlunch breakaway fromyour deskYou providedexcellentcustomerservice for apatientYou blewyour shippinggoal out ofthe water!You werereallyproud ofthis callYou madesomeoneon yourteam smileThepatientmade yousmile!You were able todeescalate asituation with apatient and endedthe call on positiveterms with thepatient

PCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed a 3rd PHI on an IBC or OBC to a Hub or MDO.
  2. You helped a team member with a questions
  3. You helped a patient with the same MM/DD birthday as yours
  4. You assisted a patient on a different program than yours
  5. You warm transferred a patient to the Hub or RPh
  6. You asked a PM/PC/QA for help
  7. You had a great day speaking with patients, meeting/exceeding shipping goal and being a positive teammate
  8. You met your shipping goal for the day with this order
  9. You gave someone on your team good feedback
  10. You left a detailed and accurate note for documentation
  11. You added a new medication to the patient's medication profile
  12. You received good feedback from someone
  13. Someone at work made you smile
  14. You asked a patient how their weekend/week was
  15. Patient expressed gratitude
  16. Spoke to patient in NJ and documented the call
  17. Spoke to a patient with the same initials as you and documented the call
  18. You followed up with a patient to make sure they received a delivery or their problem was solved
  19. You helped a frustrated patient get their shipment
  20. You took a 15 minute break away from your desk and got the blood flowing!
  21. You helped a patient not miss a dose because you got their shipment scheduled just in time!
  22. You went above and beyond to help a patient
  23. You checked the patient's images for medical history to add to their profile during an autoship
  24. At the end of the day you felt you did your very best for our patients
  25. Took your lunch break away from your desk
  26. You provided excellent customer service for a patient
  27. You blew your shipping goal out of the water!
  28. You were really proud of this call
  29. You made someone on your team smile
  30. The patient made you smile!
  31. You were able to deescalate a situation with a patient and ended the call on positive terms with the patient