ExecutiveTransferMemberPut Youon HoldCVSTransferredCallSomeonein theDrive ThruAskedWhereMedica isLocatedMemberAsksAbout theWeatherAnimalNoisesCan I GetThis in anEmail?Memberwith theSameNameMemberCoughsCalled bythe WrongNameClaimsCallThank Youfor Being aMedicaMemberMediacomCallNobodyon theLineMemberLives inOhioTransferredto MBHHas MoreThan 5ChildrenMemberCalls Youw/ProviderTranslatorCallMemberCalls onSpeakerPhoneMemberTellsFamilyStoryDe-EscalationWORKED!OfferedComplaintFormBabyCryingMisdirectedCallReferredto EOBas a BillCallersBirthdayBadReceptionExecutiveTransferMemberPut Youon HoldCVSTransferredCallSomeonein theDrive ThruAskedWhereMedica isLocatedMemberAsksAbout theWeatherAnimalNoisesCan I GetThis in anEmail?Memberwith theSameNameMemberCoughsCalled bythe WrongNameClaimsCallThank Youfor Being aMedicaMemberMediacomCallNobodyon theLineMemberLives inOhioTransferredto MBHHas MoreThan 5ChildrenMemberCalls Youw/ProviderTranslatorCallMemberCalls onSpeakerPhoneMemberTellsFamilyStoryDe-EscalationWORKED!OfferedComplaintFormBabyCryingMisdirectedCallReferredto EOBas a BillCallersBirthdayBadReception

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Executive Transfer
  2. Member Put You on Hold
  3. CVS Transferred Call
  4. Someone in the Drive Thru
  5. Asked Where Medica is Located
  6. Member Asks About the Weather
  7. Animal Noises
  8. Can I Get This in an Email?
  9. Member with the Same Name
  10. Member Coughs
  11. Called by the Wrong Name
  12. Claims Call
  13. Thank You for Being a Medica Member
  14. Mediacom Call
  15. Nobody on the Line
  16. Member Lives in Ohio
  17. Transferred to MBH
  18. Has More Than 5 Children
  19. Member Calls You w/Provider
  20. Translator Call
  21. Member Calls on Speaker Phone
  22. Member Tells Family Story
  23. De-EscalationWORKED!
  24. Offered Complaint Form
  25. Baby Crying
  26. Misdirected Call
  27. Referred to EOB as a Bill
  28. Callers Birthday
  29. Bad Reception