Referredto EOBas a BillCalled bythe WrongNameNobodyon theLineMemberCoughsBadReceptionCan I GetThis in anEmail?CVSTransferredCallMemberCalls onSpeakerPhoneDe-EscalationWORKED!OfferedComplaintFormAnimalNoisesHas MoreThan 5ChildrenClaimsCallSomeonein theDrive ThruBabyCryingMemberAsksAbout theWeatherMemberCalls Youw/ProviderThank Youfor Being aMedicaMemberMediacomCallMemberwith theSameNameTranslatorCallCallersBirthdayMemberPut Youon HoldMisdirectedCallTransferredto MBHMemberTellsFamilyStoryExecutiveTransferAskedWhereMedica isLocatedMemberLives inOhioReferredto EOBas a BillCalled bythe WrongNameNobodyon theLineMemberCoughsBadReceptionCan I GetThis in anEmail?CVSTransferredCallMemberCalls onSpeakerPhoneDe-EscalationWORKED!OfferedComplaintFormAnimalNoisesHas MoreThan 5ChildrenClaimsCallSomeonein theDrive ThruBabyCryingMemberAsksAbout theWeatherMemberCalls Youw/ProviderThank Youfor Being aMedicaMemberMediacomCallMemberwith theSameNameTranslatorCallCallersBirthdayMemberPut Youon HoldMisdirectedCallTransferredto MBHMemberTellsFamilyStoryExecutiveTransferAskedWhereMedica isLocatedMemberLives inOhio

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred to EOB as a Bill
  2. Called by the Wrong Name
  3. Nobody on the Line
  4. Member Coughs
  5. Bad Reception
  6. Can I Get This in an Email?
  7. CVS Transferred Call
  8. Member Calls on Speaker Phone
  9. De-EscalationWORKED!
  10. Offered Complaint Form
  11. Animal Noises
  12. Has More Than 5 Children
  13. Claims Call
  14. Someone in the Drive Thru
  15. Baby Crying
  16. Member Asks About the Weather
  17. Member Calls You w/Provider
  18. Thank You for Being a Medica Member
  19. Mediacom Call
  20. Member with the Same Name
  21. Translator Call
  22. Callers Birthday
  23. Member Put You on Hold
  24. Misdirected Call
  25. Transferred to MBH
  26. Member Tells Family Story
  27. Executive Transfer
  28. Asked Where Medica is Located
  29. Member Lives in Ohio