MemberTellsFamilyStoryReferredto EOBas a BillMemberCoughsMemberLives inOhioMisdirectedCallMemberCalls onSpeakerPhoneNobodyon theLineCalled bythe WrongNameCallersBirthdayClaimsCallDe-EscalationWORKED!OfferedComplaintFormTransferredto MBHMemberwith theSameNameSomeonein theDrive ThruCVSTransferredCallThank Youfor Being aMedicaMemberMemberAsksAbout theWeatherMediacomCallTranslatorCallBabyCryingAskedWhereMedica isLocatedHas MoreThan 5ChildrenAnimalNoisesCan I GetThis in anEmail?BadReceptionExecutiveTransferMemberCalls Youw/ProviderMemberPut Youon HoldMemberTellsFamilyStoryReferredto EOBas a BillMemberCoughsMemberLives inOhioMisdirectedCallMemberCalls onSpeakerPhoneNobodyon theLineCalled bythe WrongNameCallersBirthdayClaimsCallDe-EscalationWORKED!OfferedComplaintFormTransferredto MBHMemberwith theSameNameSomeonein theDrive ThruCVSTransferredCallThank Youfor Being aMedicaMemberMemberAsksAbout theWeatherMediacomCallTranslatorCallBabyCryingAskedWhereMedica isLocatedHas MoreThan 5ChildrenAnimalNoisesCan I GetThis in anEmail?BadReceptionExecutiveTransferMemberCalls Youw/ProviderMemberPut Youon Hold

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member Tells Family Story
  2. Referred to EOB as a Bill
  3. Member Coughs
  4. Member Lives in Ohio
  5. Misdirected Call
  6. Member Calls on Speaker Phone
  7. Nobody on the Line
  8. Called by the Wrong Name
  9. Callers Birthday
  10. Claims Call
  11. De-EscalationWORKED!
  12. Offered Complaint Form
  13. Transferred to MBH
  14. Member with the Same Name
  15. Someone in the Drive Thru
  16. CVS Transferred Call
  17. Thank You for Being a Medica Member
  18. Member Asks About the Weather
  19. Mediacom Call
  20. Translator Call
  21. Baby Crying
  22. Asked Where Medica is Located
  23. Has More Than 5 Children
  24. Animal Noises
  25. Can I Get This in an Email?
  26. Bad Reception
  27. Executive Transfer
  28. Member Calls You w/Provider
  29. Member Put You on Hold