Memberwith theSameNameSomeonein theDrive ThruNobodyon theLineReferredto EOBas a BillAskedWhereMedica isLocatedMemberLives inOhioHas MoreThan 5ChildrenMemberTellsFamilyStoryClaimsCallMemberCalls Youw/ProviderAnimalNoisesCallersBirthdayThank Youfor Being aMedicaMemberCVSTransferredCallCan I GetThis in anEmail?Called bythe WrongNameMemberPut Youon HoldMisdirectedCallBadReceptionMediacomCallBabyCryingTranslatorCallMemberCalls onSpeakerPhoneExecutiveTransferMemberAsksAbout theWeatherOfferedComplaintFormTransferredto MBHDe-EscalationWORKED!MemberCoughsMemberwith theSameNameSomeonein theDrive ThruNobodyon theLineReferredto EOBas a BillAskedWhereMedica isLocatedMemberLives inOhioHas MoreThan 5ChildrenMemberTellsFamilyStoryClaimsCallMemberCalls Youw/ProviderAnimalNoisesCallersBirthdayThank Youfor Being aMedicaMemberCVSTransferredCallCan I GetThis in anEmail?Called bythe WrongNameMemberPut Youon HoldMisdirectedCallBadReceptionMediacomCallBabyCryingTranslatorCallMemberCalls onSpeakerPhoneExecutiveTransferMemberAsksAbout theWeatherOfferedComplaintFormTransferredto MBHDe-EscalationWORKED!MemberCoughs

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member with the Same Name
  2. Someone in the Drive Thru
  3. Nobody on the Line
  4. Referred to EOB as a Bill
  5. Asked Where Medica is Located
  6. Member Lives in Ohio
  7. Has More Than 5 Children
  8. Member Tells Family Story
  9. Claims Call
  10. Member Calls You w/Provider
  11. Animal Noises
  12. Callers Birthday
  13. Thank You for Being a Medica Member
  14. CVS Transferred Call
  15. Can I Get This in an Email?
  16. Called by the Wrong Name
  17. Member Put You on Hold
  18. Misdirected Call
  19. Bad Reception
  20. Mediacom Call
  21. Baby Crying
  22. Translator Call
  23. Member Calls on Speaker Phone
  24. Executive Transfer
  25. Member Asks About the Weather
  26. Offered Complaint Form
  27. Transferred to MBH
  28. De-EscalationWORKED!
  29. Member Coughs