Usedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekReceived6 WOWticketsQM scoreabove80%Won Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysResolvedan incidentin onecontactUsedSIOXDe-escalateda callAchieved anAHTbetween 700& 800 in aweekReducedhold by 10%on thepreviousweekReceived acomplimentfrom apassengerQMscore of100%Achieveda 5 onCSATSent themostemails ona weekendUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekReceived6 WOWticketsQM scoreabove80%Won Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysResolvedan incidentin onecontactUsedSIOXDe-escalateda callAchieved anAHTbetween 700& 800 in aweekReducedhold by 10%on thepreviousweekReceived acomplimentfrom apassengerQMscore of100%Achieveda 5 onCSATSent themostemails ona weekend

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used sharepoint to source an answer
  2. Didn't use the word appreciate on a call or in an email?
  3. IOT was under 4 minutes for a whole week
  4. Received 6 WOW tickets
  5. QM score above 80%
  6. Won Jim's weekly Quiz
  7. Achieved email target every day for 5 days
  8. Resolved an incident in one contact
  9. Used SIOX
  10. De-escalated a call
  11. Achieved an AHT between 700 & 800 in a week
  12. Reduced hold by 10% on the previous week
  13. Received a compliment from a passenger
  14. QM score of 100%
  15. Achieved a 5 on CSAT
  16. Sent the most emails on a weekend