De-escalateda callQM scoreabove80%Received acomplimentfrom apassengerResolvedan incidentin onecontactUsedSIOXWon Jim'sweeklyQuizAchieveda 5 onCSATIOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsReducedhold by 10%on thepreviousweekQMscore of100%Achievedemail targetevery dayfor 5 daysSent themostemails ona weekendDe-escalateda callQM scoreabove80%Received acomplimentfrom apassengerResolvedan incidentin onecontactUsedSIOXWon Jim'sweeklyQuizAchieveda 5 onCSATIOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsReducedhold by 10%on thepreviousweekQMscore of100%Achievedemail targetevery dayfor 5 daysSent themostemails ona weekend

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a call
  2. QM score above 80%
  3. Received a compliment from a passenger
  4. Resolved an incident in one contact
  5. Used SIOX
  6. Won Jim's weekly Quiz
  7. Achieved a 5 on CSAT
  8. IOT was under 4 minutes for a whole week
  9. Achieved an AHT between 700 & 800 in a week
  10. Used sharepoint to source an answer
  11. Didn't use the word appreciate on a call or in an email?
  12. Received 6 WOW tickets
  13. Reduced hold by 10% on the previous week
  14. QM score of 100%
  15. Achieved email target every day for 5 days
  16. Sent the most emails on a weekend