Usedsharepointto sourcean answerSent themostemails ona weekendAchieved anAHTbetween 700& 800 in aweekReceived acomplimentfrom apassengerResolvedan incidentin onecontactQMscore of100%Won Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysQM scoreabove80%Received6 WOWticketsUsedSIOXDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekDe-escalateda callReducedhold by 10%on thepreviousweekAchieveda 5 onCSATUsedsharepointto sourcean answerSent themostemails ona weekendAchieved anAHTbetween 700& 800 in aweekReceived acomplimentfrom apassengerResolvedan incidentin onecontactQMscore of100%Won Jim'sweeklyQuizAchievedemail targetevery dayfor 5 daysQM scoreabove80%Received6 WOWticketsUsedSIOXDidn't usethe wordappreciateon a call or inan email?IOT wasunder 4minutes for awhole weekDe-escalateda callReducedhold by 10%on thepreviousweekAchieveda 5 onCSAT

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used sharepoint to source an answer
  2. Sent the most emails on a weekend
  3. Achieved an AHT between 700 & 800 in a week
  4. Received a compliment from a passenger
  5. Resolved an incident in one contact
  6. QM score of 100%
  7. Won Jim's weekly Quiz
  8. Achieved email target every day for 5 days
  9. QM score above 80%
  10. Received 6 WOW tickets
  11. Used SIOX
  12. Didn't use the word appreciate on a call or in an email?
  13. IOT was under 4 minutes for a whole week
  14. De-escalated a call
  15. Reduced hold by 10% on the previous week
  16. Achieved a 5 on CSAT