(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolved an incident in one contact
QM score of 100%
Received a compliment from a passenger
Received 6 WOW tickets
Used SIOX
De-escalated a call
Reduced hold by 10% on the previous week
Used sharepoint to source an answer
Sent the most emails on a weekend
Achieved a 5 on CSAT
Won Jim's weekly Quiz
Achieved an AHT between 700 & 800 in a week
IOT was under 4 minutes for a whole week
Achieved email target every day for 5 days
QM score above 80%
Didn't use the word appreciate on a call or in an email?
