Achieved anAHTbetween 700& 800 in aweekQM scoreabove80%Achieveda 5 onCSATAchievedemail targetevery dayfor 5 daysReceived acomplimentfrom apassengerResolvedan incidentin onecontactIOT wasunder 4minutes for awhole weekDe-escalateda callUsedSIOXReducedhold by 10%on thepreviousweekQMscore of100%Sent themostemails ona weekendWon Jim'sweeklyQuizReceived6 WOWticketsUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?Achieved anAHTbetween 700& 800 in aweekQM scoreabove80%Achieveda 5 onCSATAchievedemail targetevery dayfor 5 daysReceived acomplimentfrom apassengerResolvedan incidentin onecontactIOT wasunder 4minutes for awhole weekDe-escalateda callUsedSIOXReducedhold by 10%on thepreviousweekQMscore of100%Sent themostemails ona weekendWon Jim'sweeklyQuizReceived6 WOWticketsUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieved an AHT between 700 & 800 in a week
  2. QM score above 80%
  3. Achieved a 5 on CSAT
  4. Achieved email target every day for 5 days
  5. Received a compliment from a passenger
  6. Resolved an incident in one contact
  7. IOT was under 4 minutes for a whole week
  8. De-escalated a call
  9. Used SIOX
  10. Reduced hold by 10% on the previous week
  11. QM score of 100%
  12. Sent the most emails on a weekend
  13. Won Jim's weekly Quiz
  14. Received 6 WOW tickets
  15. Used sharepoint to source an answer
  16. Didn't use the word appreciate on a call or in an email?