Achieved anAHTbetween 700& 800 in aweekQMscore of100%Won Jim'sweeklyQuizUsedSIOXDe-escalateda callReceived6 WOWticketsReceived acomplimentfrom apassengerResolvedan incidentin onecontactUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?QM scoreabove80%Achieveda 5 onCSATAchievedemail targetevery dayfor 5 daysReducedhold by 10%on thepreviousweekSent themostemails ona weekendIOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekQMscore of100%Won Jim'sweeklyQuizUsedSIOXDe-escalateda callReceived6 WOWticketsReceived acomplimentfrom apassengerResolvedan incidentin onecontactUsedsharepointto sourcean answerDidn't usethe wordappreciateon a call or inan email?QM scoreabove80%Achieveda 5 onCSATAchievedemail targetevery dayfor 5 daysReducedhold by 10%on thepreviousweekSent themostemails ona weekendIOT wasunder 4minutes for awhole week

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieved an AHT between 700 & 800 in a week
  2. QM score of 100%
  3. Won Jim's weekly Quiz
  4. Used SIOX
  5. De-escalated a call
  6. Received 6 WOW tickets
  7. Received a compliment from a passenger
  8. Resolved an incident in one contact
  9. Used sharepoint to source an answer
  10. Didn't use the word appreciate on a call or in an email?
  11. QM score above 80%
  12. Achieved a 5 on CSAT
  13. Achieved email target every day for 5 days
  14. Reduced hold by 10% on the previous week
  15. Sent the most emails on a weekend
  16. IOT was under 4 minutes for a whole week