UsedSIOXReceived acomplimentfrom apassengerQMscore of100%QM scoreabove80%Achieveda 5 onCSATReducedhold by 10%on thepreviousweekIOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactDidn't usethe wordappreciateon a call or inan email?Sent themostemails ona weekendDe-escalateda callUsedsharepointto sourcean answerWon Jim'sweeklyQuizReceived6 WOWticketsAchievedemail targetevery dayfor 5 daysUsedSIOXReceived acomplimentfrom apassengerQMscore of100%QM scoreabove80%Achieveda 5 onCSATReducedhold by 10%on thepreviousweekIOT wasunder 4minutes for awhole weekAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactDidn't usethe wordappreciateon a call or inan email?Sent themostemails ona weekendDe-escalateda callUsedsharepointto sourcean answerWon Jim'sweeklyQuizReceived6 WOWticketsAchievedemail targetevery dayfor 5 days

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Used SIOX
  2. Received a compliment from a passenger
  3. QM score of 100%
  4. QM score above 80%
  5. Achieved a 5 on CSAT
  6. Reduced hold by 10% on the previous week
  7. IOT was under 4 minutes for a whole week
  8. Achieved an AHT between 700 & 800 in a week
  9. Resolved an incident in one contact
  10. Didn't use the word appreciate on a call or in an email?
  11. Sent the most emails on a weekend
  12. De-escalated a call
  13. Used sharepoint to source an answer
  14. Won Jim's weekly Quiz
  15. Received 6 WOW tickets
  16. Achieved email target every day for 5 days