UsedSIOXQMscore of100%Achieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendQM scoreabove80%De-escalateda callReceived6 WOWticketsDidn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizAchieveda 5 onCSATResolvedan incidentin onecontactIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweekUsedSIOXQMscore of100%Achieved anAHTbetween 700& 800 in aweekSent themostemails ona weekendQM scoreabove80%De-escalateda callReceived6 WOWticketsDidn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizAchieveda 5 onCSATResolvedan incidentin onecontactIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweek

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used SIOX
  2. QM score of 100%
  3. Achieved an AHT between 700 & 800 in a week
  4. Sent the most emails on a weekend
  5. QM score above 80%
  6. De-escalated a call
  7. Received 6 WOW tickets
  8. Didn't use the word appreciate on a call or in an email?
  9. Achieved email target every day for 5 days
  10. Won Jim's weekly Quiz
  11. Achieved a 5 on CSAT
  12. Resolved an incident in one contact
  13. IOT was under 4 minutes for a whole week
  14. Received a compliment from a passenger
  15. Used sharepoint to source an answer
  16. Reduced hold by 10% on the previous week