Received acomplimentfrom apassengerAchieveda 5 onCSATResolvedan incidentin onecontactUsedSIOXDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekQM scoreabove80%Usedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekDe-escalateda callSent themostemails ona weekendWon Jim'sweeklyQuizAchieved anAHTbetween 700& 800 in aweekAchievedemail targetevery dayfor 5 daysReceived6 WOWticketsQMscore of100%Received acomplimentfrom apassengerAchieveda 5 onCSATResolvedan incidentin onecontactUsedSIOXDidn't usethe wordappreciateon a call or inan email?Reducedhold by 10%on thepreviousweekQM scoreabove80%Usedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekDe-escalateda callSent themostemails ona weekendWon Jim'sweeklyQuizAchieved anAHTbetween 700& 800 in aweekAchievedemail targetevery dayfor 5 daysReceived6 WOWticketsQMscore of100%

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a compliment from a passenger
  2. Achieved a 5 on CSAT
  3. Resolved an incident in one contact
  4. Used SIOX
  5. Didn't use the word appreciate on a call or in an email?
  6. Reduced hold by 10% on the previous week
  7. QM score above 80%
  8. Used sharepoint to source an answer
  9. IOT was under 4 minutes for a whole week
  10. De-escalated a call
  11. Sent the most emails on a weekend
  12. Won Jim's weekly Quiz
  13. Achieved an AHT between 700 & 800 in a week
  14. Achieved email target every day for 5 days
  15. Received 6 WOW tickets
  16. QM score of 100%