Usedsharepointto sourcean answerQM scoreabove80%Received6 WOWticketsDe-escalateda callSent themostemails ona weekendResolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole weekAchieveda 5 onCSATDidn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysUsedSIOXQMscore of100%Won Jim'sweeklyQuizReceived acomplimentfrom apassengerReducedhold by 10%on thepreviousweekUsedsharepointto sourcean answerQM scoreabove80%Received6 WOWticketsDe-escalateda callSent themostemails ona weekendResolvedan incidentin onecontactAchieved anAHTbetween 700& 800 in aweekIOT wasunder 4minutes for awhole weekAchieveda 5 onCSATDidn't usethe wordappreciateon a call or inan email?Achievedemail targetevery dayfor 5 daysUsedSIOXQMscore of100%Won Jim'sweeklyQuizReceived acomplimentfrom apassengerReducedhold by 10%on thepreviousweek

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used sharepoint to source an answer
  2. QM score above 80%
  3. Received 6 WOW tickets
  4. De-escalated a call
  5. Sent the most emails on a weekend
  6. Resolved an incident in one contact
  7. Achieved an AHT between 700 & 800 in a week
  8. IOT was under 4 minutes for a whole week
  9. Achieved a 5 on CSAT
  10. Didn't use the word appreciate on a call or in an email?
  11. Achieved email target every day for 5 days
  12. Used SIOX
  13. QM score of 100%
  14. Won Jim's weekly Quiz
  15. Received a compliment from a passenger
  16. Reduced hold by 10% on the previous week