Achieveda 5 onCSATIOT wasunder 4minutes for awhole weekResolvedan incidentin onecontactAchievedemail targetevery dayfor 5 daysQMscore of100%De-escalateda callSent themostemails ona weekendWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweekUsedSIOXQM scoreabove80%Achieveda 5 onCSATIOT wasunder 4minutes for awhole weekResolvedan incidentin onecontactAchievedemail targetevery dayfor 5 daysQMscore of100%De-escalateda callSent themostemails ona weekendWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Received6 WOWticketsReceived acomplimentfrom apassengerAchieved anAHTbetween 700& 800 in aweekUsedsharepointto sourcean answerReducedhold by 10%on thepreviousweekUsedSIOXQM scoreabove80%

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieved a 5 on CSAT
  2. IOT was under 4 minutes for a whole week
  3. Resolved an incident in one contact
  4. Achieved email target every day for 5 days
  5. QM score of 100%
  6. De-escalated a call
  7. Sent the most emails on a weekend
  8. Won Jim's weekly Quiz
  9. Didn't use the word appreciate on a call or in an email?
  10. Received 6 WOW tickets
  11. Received a compliment from a passenger
  12. Achieved an AHT between 700 & 800 in a week
  13. Used sharepoint to source an answer
  14. Reduced hold by 10% on the previous week
  15. Used SIOX
  16. QM score above 80%