Resolvedan incidentin onecontactSent themostemails ona weekendAchieveda 5 onCSATReceived6 WOWticketsUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedSIOXQMscore of100%Didn't usethe wordappreciateon a call or inan email?De-escalateda callQM scoreabove80%Reducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizAchieved anAHTbetween 700& 800 in aweekResolvedan incidentin onecontactSent themostemails ona weekendAchieveda 5 onCSATReceived6 WOWticketsUsedsharepointto sourcean answerIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedSIOXQMscore of100%Didn't usethe wordappreciateon a call or inan email?De-escalateda callQM scoreabove80%Reducedhold by 10%on thepreviousweekAchievedemail targetevery dayfor 5 daysWon Jim'sweeklyQuizAchieved anAHTbetween 700& 800 in aweek

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved an incident in one contact
  2. Sent the most emails on a weekend
  3. Achieved a 5 on CSAT
  4. Received 6 WOW tickets
  5. Used sharepoint to source an answer
  6. IOT was under 4 minutes for a whole week
  7. Received a compliment from a passenger
  8. Used SIOX
  9. QM score of 100%
  10. Didn't use the word appreciate on a call or in an email?
  11. De-escalated a call
  12. QM score above 80%
  13. Reduced hold by 10% on the previous week
  14. Achieved email target every day for 5 days
  15. Won Jim's weekly Quiz
  16. Achieved an AHT between 700 & 800 in a week