Received6 WOWticketsAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendAchieveda 5 onCSATDe-escalateda callReducedhold by 10%on thepreviousweekQM scoreabove80%UsedSIOXResolvedan incidentin onecontactWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Received acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekUsedsharepointto sourcean answerQMscore of100%Achieved anAHTbetween 700& 800 in aweekReceived6 WOWticketsAchievedemail targetevery dayfor 5 daysSent themostemails ona weekendAchieveda 5 onCSATDe-escalateda callReducedhold by 10%on thepreviousweekQM scoreabove80%UsedSIOXResolvedan incidentin onecontactWon Jim'sweeklyQuizDidn't usethe wordappreciateon a call or inan email?Received acomplimentfrom apassengerIOT wasunder 4minutes for awhole weekUsedsharepointto sourcean answerQMscore of100%Achieved anAHTbetween 700& 800 in aweek

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received 6 WOW tickets
  2. Achieved email target every day for 5 days
  3. Sent the most emails on a weekend
  4. Achieved a 5 on CSAT
  5. De-escalated a call
  6. Reduced hold by 10% on the previous week
  7. QM score above 80%
  8. Used SIOX
  9. Resolved an incident in one contact
  10. Won Jim's weekly Quiz
  11. Didn't use the word appreciate on a call or in an email?
  12. Received a compliment from a passenger
  13. IOT was under 4 minutes for a whole week
  14. Used sharepoint to source an answer
  15. QM score of 100%
  16. Achieved an AHT between 700 & 800 in a week