Sent themostemails ona weekendIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedSIOXQMscore of100%Achievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizResolvedan incidentin onecontactReducedhold by 10%on thepreviousweekQM scoreabove80%Achieveda 5 onCSATReceived6 WOWticketsAchieved anAHTbetween 700& 800 in aweekDe-escalateda callUsedsharepointto sourcean answerSent themostemails ona weekendIOT wasunder 4minutes for awhole weekReceived acomplimentfrom apassengerUsedSIOXQMscore of100%Achievedemail targetevery dayfor 5 daysDidn't usethe wordappreciateon a call or inan email?Won Jim'sweeklyQuizResolvedan incidentin onecontactReducedhold by 10%on thepreviousweekQM scoreabove80%Achieveda 5 onCSATReceived6 WOWticketsAchieved anAHTbetween 700& 800 in aweekDe-escalateda callUsedsharepointto sourcean answer

Customer Relations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent the most emails on a weekend
  2. IOT was under 4 minutes for a whole week
  3. Received a compliment from a passenger
  4. Used SIOX
  5. QM score of 100%
  6. Achieved email target every day for 5 days
  7. Didn't use the word appreciate on a call or in an email?
  8. Won Jim's weekly Quiz
  9. Resolved an incident in one contact
  10. Reduced hold by 10% on the previous week
  11. QM score above 80%
  12. Achieved a 5 on CSAT
  13. Received 6 WOW tickets
  14. Achieved an AHT between 700 & 800 in a week
  15. De-escalated a call
  16. Used sharepoint to source an answer