QA Score95%+(Call)100%ScheduleAdherenceParticipatein Mid-ShiftMotivationCompleteSmileSmartsQA Score100%+(Call)Make anAlignerSaleMake aRetainerSalePositiveEscalationOrderEvaluationKitAverageHandleTime <4minutesBook aNewCustomerSend 5CustomerCards80%Productivity100DailyContactsAcknowledgeQAsQA Score100%+(Emails)QA Score95%+(Call)100%ScheduleAdherenceParticipatein Mid-ShiftMotivationCompleteSmileSmartsQA Score100%+(Call)Make anAlignerSaleMake aRetainerSalePositiveEscalationOrderEvaluationKitAverageHandleTime <4minutesBook aNewCustomerSend 5CustomerCards80%Productivity100DailyContactsAcknowledgeQAsQA Score100%+(Emails)

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA Score 95%+ (Call)
  2. 100% Schedule Adherence
  3. Participate in Mid-Shift Motivation
  4. Complete SmileSmarts
  5. QA Score 100%+ (Call)
  6. Make an Aligner Sale
  7. Make a Retainer Sale
  8. Positive Escalation
  9. Order Evaluation Kit
  10. Average Handle Time <4 minutes
  11. Book a New Customer
  12. Send 5 Customer Cards
  13. 80% Productivity
  14. 100 Daily Contacts
  15. Acknowledge QAs
  16. QA Score 100%+ (Emails)