CompleteSmileSmartsParticipatein Mid-ShiftMotivationAverageHandleTime <4minutesBook aNewCustomerPositiveEscalationOrderEvaluationKitQA Score95%+(Call)QA Score100%+(Call)Make aRetainerSaleAcknowledgeQAs80%Productivity100%ScheduleAdherenceQA Score100%+(Emails)Make anAlignerSale100DailyContactsSend 5CustomerCardsCompleteSmileSmartsParticipatein Mid-ShiftMotivationAverageHandleTime <4minutesBook aNewCustomerPositiveEscalationOrderEvaluationKitQA Score95%+(Call)QA Score100%+(Call)Make aRetainerSaleAcknowledgeQAs80%Productivity100%ScheduleAdherenceQA Score100%+(Emails)Make anAlignerSale100DailyContactsSend 5CustomerCards

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete SmileSmarts
  2. Participate in Mid-Shift Motivation
  3. Average Handle Time <4 minutes
  4. Book a New Customer
  5. Positive Escalation
  6. Order Evaluation Kit
  7. QA Score 95%+ (Call)
  8. QA Score 100%+ (Call)
  9. Make a Retainer Sale
  10. Acknowledge QAs
  11. 80% Productivity
  12. 100% Schedule Adherence
  13. QA Score 100%+ (Emails)
  14. Make an Aligner Sale
  15. 100 Daily Contacts
  16. Send 5 Customer Cards