QA Score95%+(Call)Make anAlignerSale100%ScheduleAdherenceMake aRetainerSaleOrderEvaluationKit80%Productivity100DailyContactsQA Score100%+(Emails)AcknowledgeQAsCompleteSmileSmartsAverageHandleTime <4minutesQA Score100%+(Call)Book aNewCustomerSend 5CustomerCardsParticipatein Mid-ShiftMotivationPositiveEscalationQA Score95%+(Call)Make anAlignerSale100%ScheduleAdherenceMake aRetainerSaleOrderEvaluationKit80%Productivity100DailyContactsQA Score100%+(Emails)AcknowledgeQAsCompleteSmileSmartsAverageHandleTime <4minutesQA Score100%+(Call)Book aNewCustomerSend 5CustomerCardsParticipatein Mid-ShiftMotivationPositiveEscalation

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA Score 95%+ (Call)
  2. Make an Aligner Sale
  3. 100% Schedule Adherence
  4. Make a Retainer Sale
  5. Order Evaluation Kit
  6. 80% Productivity
  7. 100 Daily Contacts
  8. QA Score 100%+ (Emails)
  9. Acknowledge QAs
  10. Complete SmileSmarts
  11. Average Handle Time <4 minutes
  12. QA Score 100%+ (Call)
  13. Book a New Customer
  14. Send 5 Customer Cards
  15. Participate in Mid-Shift Motivation
  16. Positive Escalation