Send 5CustomerCardsOrderEvaluationKit100DailyContactsAcknowledgeQAs100%ScheduleAdherenceCompleteSmileSmartsQA Score95%+(Call)Book aNewCustomer80%ProductivityAverageHandleTime <4minutesPositiveEscalationQA Score100%+(Call)QA Score100%+(Emails)Make anAlignerSaleMake aRetainerSaleParticipatein Mid-ShiftMotivationSend 5CustomerCardsOrderEvaluationKit100DailyContactsAcknowledgeQAs100%ScheduleAdherenceCompleteSmileSmartsQA Score95%+(Call)Book aNewCustomer80%ProductivityAverageHandleTime <4minutesPositiveEscalationQA Score100%+(Call)QA Score100%+(Emails)Make anAlignerSaleMake aRetainerSaleParticipatein Mid-ShiftMotivation

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send 5 Customer Cards
  2. Order Evaluation Kit
  3. 100 Daily Contacts
  4. Acknowledge QAs
  5. 100% Schedule Adherence
  6. Complete SmileSmarts
  7. QA Score 95%+ (Call)
  8. Book a New Customer
  9. 80% Productivity
  10. Average Handle Time <4 minutes
  11. Positive Escalation
  12. QA Score 100%+ (Call)
  13. QA Score 100%+ (Emails)
  14. Make an Aligner Sale
  15. Make a Retainer Sale
  16. Participate in Mid-Shift Motivation