Participatein Mid-ShiftMotivationAcknowledgeQAs100DailyContactsCompleteSmileSmartsSend 5CustomerCards100%ScheduleAdherenceMake aRetainerSaleQA Score100%+(Emails)80%ProductivityBook aNewCustomerQA Score100%+(Call)QA Score95%+(Call)AverageHandleTime <4minutesPositiveEscalationMake anAlignerSaleOrderEvaluationKitParticipatein Mid-ShiftMotivationAcknowledgeQAs100DailyContactsCompleteSmileSmartsSend 5CustomerCards100%ScheduleAdherenceMake aRetainerSaleQA Score100%+(Emails)80%ProductivityBook aNewCustomerQA Score100%+(Call)QA Score95%+(Call)AverageHandleTime <4minutesPositiveEscalationMake anAlignerSaleOrderEvaluationKit

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participate in Mid-Shift Motivation
  2. Acknowledge QAs
  3. 100 Daily Contacts
  4. Complete SmileSmarts
  5. Send 5 Customer Cards
  6. 100% Schedule Adherence
  7. Make a Retainer Sale
  8. QA Score 100%+ (Emails)
  9. 80% Productivity
  10. Book a New Customer
  11. QA Score 100%+ (Call)
  12. QA Score 95%+ (Call)
  13. Average Handle Time <4 minutes
  14. Positive Escalation
  15. Make an Aligner Sale
  16. Order Evaluation Kit