AverageHandleTime <4minutesAcknowledgeQAsMake anAlignerSaleBook aNewCustomerCompleteSmileSmartsParticipatein Mid-ShiftMotivationQA Score100%+(Call)PositiveEscalation80%Productivity100DailyContactsQA Score100%+(Emails)OrderEvaluationKitSend 5CustomerCards100%ScheduleAdherenceQA Score95%+(Call)Make aRetainerSaleAverageHandleTime <4minutesAcknowledgeQAsMake anAlignerSaleBook aNewCustomerCompleteSmileSmartsParticipatein Mid-ShiftMotivationQA Score100%+(Call)PositiveEscalation80%Productivity100DailyContactsQA Score100%+(Emails)OrderEvaluationKitSend 5CustomerCards100%ScheduleAdherenceQA Score95%+(Call)Make aRetainerSale

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Handle Time <4 minutes
  2. Acknowledge QAs
  3. Make an Aligner Sale
  4. Book a New Customer
  5. Complete SmileSmarts
  6. Participate in Mid-Shift Motivation
  7. QA Score 100%+ (Call)
  8. Positive Escalation
  9. 80% Productivity
  10. 100 Daily Contacts
  11. QA Score 100%+ (Emails)
  12. Order Evaluation Kit
  13. Send 5 Customer Cards
  14. 100% Schedule Adherence
  15. QA Score 95%+ (Call)
  16. Make a Retainer Sale