CompleteSmileSmartsMake anAlignerSaleBook aNewCustomerQA Score100%+(Emails)Send 5CustomerCards100%ScheduleAdherenceMake aRetainerSale80%ProductivityQA Score95%+(Call)QA Score100%+(Call)AverageHandleTime <4minutesPositiveEscalationAcknowledgeQAsParticipatein Mid-ShiftMotivationOrderEvaluationKit100DailyContactsCompleteSmileSmartsMake anAlignerSaleBook aNewCustomerQA Score100%+(Emails)Send 5CustomerCards100%ScheduleAdherenceMake aRetainerSale80%ProductivityQA Score95%+(Call)QA Score100%+(Call)AverageHandleTime <4minutesPositiveEscalationAcknowledgeQAsParticipatein Mid-ShiftMotivationOrderEvaluationKit100DailyContacts

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete SmileSmarts
  2. Make an Aligner Sale
  3. Book a New Customer
  4. QA Score 100%+ (Emails)
  5. Send 5 Customer Cards
  6. 100% Schedule Adherence
  7. Make a Retainer Sale
  8. 80% Productivity
  9. QA Score 95%+ (Call)
  10. QA Score 100%+ (Call)
  11. Average Handle Time <4 minutes
  12. Positive Escalation
  13. Acknowledge QAs
  14. Participate in Mid-Shift Motivation
  15. Order Evaluation Kit
  16. 100 Daily Contacts