100%ScheduleAdherenceMake aRetainerSaleCompleteSmileSmartsPositiveEscalationMake anAlignerSaleQA Score95%+(Call)80%ProductivityQA Score100%+(Emails)OrderEvaluationKitBook aNewCustomerAcknowledgeQAsSend 5CustomerCards100DailyContactsAverageHandleTime <4minutesQA Score100%+(Call)Participatein Mid-ShiftMotivation100%ScheduleAdherenceMake aRetainerSaleCompleteSmileSmartsPositiveEscalationMake anAlignerSaleQA Score95%+(Call)80%ProductivityQA Score100%+(Emails)OrderEvaluationKitBook aNewCustomerAcknowledgeQAsSend 5CustomerCards100DailyContactsAverageHandleTime <4minutesQA Score100%+(Call)Participatein Mid-ShiftMotivation

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Schedule Adherence
  2. Make a Retainer Sale
  3. Complete SmileSmarts
  4. Positive Escalation
  5. Make an Aligner Sale
  6. QA Score 95%+ (Call)
  7. 80% Productivity
  8. QA Score 100%+ (Emails)
  9. Order Evaluation Kit
  10. Book a New Customer
  11. Acknowledge QAs
  12. Send 5 Customer Cards
  13. 100 Daily Contacts
  14. Average Handle Time <4 minutes
  15. QA Score 100%+ (Call)
  16. Participate in Mid-Shift Motivation