100DailyContactsQA Score95%+(Call)OrderEvaluationKit100%ScheduleAdherenceQA Score100%+(Call)Make aRetainerSaleQA Score100%+(Emails)CompleteSmileSmartsAcknowledgeQAsPositiveEscalationMake anAlignerSaleBook aNewCustomer80%ProductivitySend 5CustomerCardsAverageHandleTime <4minutesParticipatein Mid-ShiftMotivation100DailyContactsQA Score95%+(Call)OrderEvaluationKit100%ScheduleAdherenceQA Score100%+(Call)Make aRetainerSaleQA Score100%+(Emails)CompleteSmileSmartsAcknowledgeQAsPositiveEscalationMake anAlignerSaleBook aNewCustomer80%ProductivitySend 5CustomerCardsAverageHandleTime <4minutesParticipatein Mid-ShiftMotivation

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100 Daily Contacts
  2. QA Score 95%+ (Call)
  3. Order Evaluation Kit
  4. 100% Schedule Adherence
  5. QA Score 100%+ (Call)
  6. Make a Retainer Sale
  7. QA Score 100%+ (Emails)
  8. Complete SmileSmarts
  9. Acknowledge QAs
  10. Positive Escalation
  11. Make an Aligner Sale
  12. Book a New Customer
  13. 80% Productivity
  14. Send 5 Customer Cards
  15. Average Handle Time <4 minutes
  16. Participate in Mid-Shift Motivation