AcknowledgeQAsMake aRetainerSaleOrderEvaluationKitQA Score100%+(Call)AverageHandleTime <4minutesParticipatein Mid-ShiftMotivationQA Score95%+(Call)PositiveEscalation80%ProductivityBook aNewCustomerSend 5CustomerCardsQA Score100%+(Emails)100DailyContacts100%ScheduleAdherenceMake anAlignerSaleCompleteSmileSmartsAcknowledgeQAsMake aRetainerSaleOrderEvaluationKitQA Score100%+(Call)AverageHandleTime <4minutesParticipatein Mid-ShiftMotivationQA Score95%+(Call)PositiveEscalation80%ProductivityBook aNewCustomerSend 5CustomerCardsQA Score100%+(Emails)100DailyContacts100%ScheduleAdherenceMake anAlignerSaleCompleteSmileSmarts

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge QAs
  2. Make a Retainer Sale
  3. Order Evaluation Kit
  4. QA Score 100%+ (Call)
  5. Average Handle Time <4 minutes
  6. Participate in Mid-Shift Motivation
  7. QA Score 95%+ (Call)
  8. Positive Escalation
  9. 80% Productivity
  10. Book a New Customer
  11. Send 5 Customer Cards
  12. QA Score 100%+ (Emails)
  13. 100 Daily Contacts
  14. 100% Schedule Adherence
  15. Make an Aligner Sale
  16. Complete SmileSmarts