100%ScheduleAdherenceQA Score95%+(Call)QA Score100%+(Call)Send 5CustomerCardsQA Score100%+(Emails)AverageHandleTime <4minutes80%ProductivityAcknowledgeQAs100DailyContactsBook aNewCustomerCompleteSmileSmartsPositiveEscalationMake aRetainerSaleOrderEvaluationKitParticipatein Mid-ShiftMotivationMake anAlignerSale100%ScheduleAdherenceQA Score95%+(Call)QA Score100%+(Call)Send 5CustomerCardsQA Score100%+(Emails)AverageHandleTime <4minutes80%ProductivityAcknowledgeQAs100DailyContactsBook aNewCustomerCompleteSmileSmartsPositiveEscalationMake aRetainerSaleOrderEvaluationKitParticipatein Mid-ShiftMotivationMake anAlignerSale

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Schedule Adherence
  2. QA Score 95%+ (Call)
  3. QA Score 100%+ (Call)
  4. Send 5 Customer Cards
  5. QA Score 100%+ (Emails)
  6. Average Handle Time <4 minutes
  7. 80% Productivity
  8. Acknowledge QAs
  9. 100 Daily Contacts
  10. Book a New Customer
  11. Complete SmileSmarts
  12. Positive Escalation
  13. Make a Retainer Sale
  14. Order Evaluation Kit
  15. Participate in Mid-Shift Motivation
  16. Make an Aligner Sale