QA Score100%+(Emails)AcknowledgeQAs80%ProductivityPositiveEscalationQA Score95%+(Call)Make aRetainerSaleSend 5CustomerCardsOrderEvaluationKitQA Score100%+(Call)Participatein Mid-ShiftMotivationCompleteSmileSmarts100%ScheduleAdherence100DailyContactsBook aNewCustomerMake anAlignerSaleAverageHandleTime <4minutesQA Score100%+(Emails)AcknowledgeQAs80%ProductivityPositiveEscalationQA Score95%+(Call)Make aRetainerSaleSend 5CustomerCardsOrderEvaluationKitQA Score100%+(Call)Participatein Mid-ShiftMotivationCompleteSmileSmarts100%ScheduleAdherence100DailyContactsBook aNewCustomerMake anAlignerSaleAverageHandleTime <4minutes

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA Score 100%+ (Emails)
  2. Acknowledge QAs
  3. 80% Productivity
  4. Positive Escalation
  5. QA Score 95%+ (Call)
  6. Make a Retainer Sale
  7. Send 5 Customer Cards
  8. Order Evaluation Kit
  9. QA Score 100%+ (Call)
  10. Participate in Mid-Shift Motivation
  11. Complete SmileSmarts
  12. 100% Schedule Adherence
  13. 100 Daily Contacts
  14. Book a New Customer
  15. Make an Aligner Sale
  16. Average Handle Time <4 minutes