AverageHandleTime <4minutesParticipatein Mid-ShiftMotivationBook aNewCustomerCompleteSmileSmartsMake anAlignerSale100DailyContactsMake aRetainerSalePositiveEscalation80%ProductivityQA Score100%+(Emails)AcknowledgeQAsQA Score100%+(Call)100%ScheduleAdherenceOrderEvaluationKitSend 5CustomerCardsQA Score95%+(Call)AverageHandleTime <4minutesParticipatein Mid-ShiftMotivationBook aNewCustomerCompleteSmileSmartsMake anAlignerSale100DailyContactsMake aRetainerSalePositiveEscalation80%ProductivityQA Score100%+(Emails)AcknowledgeQAsQA Score100%+(Call)100%ScheduleAdherenceOrderEvaluationKitSend 5CustomerCardsQA Score95%+(Call)

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Handle Time <4 minutes
  2. Participate in Mid-Shift Motivation
  3. Book a New Customer
  4. Complete SmileSmarts
  5. Make an Aligner Sale
  6. 100 Daily Contacts
  7. Make a Retainer Sale
  8. Positive Escalation
  9. 80% Productivity
  10. QA Score 100%+ (Emails)
  11. Acknowledge QAs
  12. QA Score 100%+ (Call)
  13. 100% Schedule Adherence
  14. Order Evaluation Kit
  15. Send 5 Customer Cards
  16. QA Score 95%+ (Call)