100DailyContactsAcknowledgeQAsPositiveEscalationOrderEvaluationKitQA Score100%+(Call)QA Score95%+(Call)AverageHandleTime <4minutes100%ScheduleAdherenceMake anAlignerSaleParticipatein Mid-ShiftMotivationBook aNewCustomerSend 5CustomerCardsMake aRetainerSale80%ProductivityQA Score100%+(Emails)CompleteSmileSmarts100DailyContactsAcknowledgeQAsPositiveEscalationOrderEvaluationKitQA Score100%+(Call)QA Score95%+(Call)AverageHandleTime <4minutes100%ScheduleAdherenceMake anAlignerSaleParticipatein Mid-ShiftMotivationBook aNewCustomerSend 5CustomerCardsMake aRetainerSale80%ProductivityQA Score100%+(Emails)CompleteSmileSmarts

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100 Daily Contacts
  2. Acknowledge QAs
  3. Positive Escalation
  4. Order Evaluation Kit
  5. QA Score 100%+ (Call)
  6. QA Score 95%+ (Call)
  7. Average Handle Time <4 minutes
  8. 100% Schedule Adherence
  9. Make an Aligner Sale
  10. Participate in Mid-Shift Motivation
  11. Book a New Customer
  12. Send 5 Customer Cards
  13. Make a Retainer Sale
  14. 80% Productivity
  15. QA Score 100%+ (Emails)
  16. Complete SmileSmarts