CompleteSmileSmarts100DailyContactsAverageHandleTime <4minutesAcknowledgeQAsSend 5CustomerCardsPositiveEscalation80%ProductivityQA Score100%+(Emails)Participatein Mid-ShiftMotivationQA Score95%+(Call)OrderEvaluationKitQA Score100%+(Call)100%ScheduleAdherenceBook aNewCustomerMake anAlignerSaleMake aRetainerSaleCompleteSmileSmarts100DailyContactsAverageHandleTime <4minutesAcknowledgeQAsSend 5CustomerCardsPositiveEscalation80%ProductivityQA Score100%+(Emails)Participatein Mid-ShiftMotivationQA Score95%+(Call)OrderEvaluationKitQA Score100%+(Call)100%ScheduleAdherenceBook aNewCustomerMake anAlignerSaleMake aRetainerSale

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete SmileSmarts
  2. 100 Daily Contacts
  3. Average Handle Time <4 minutes
  4. Acknowledge QAs
  5. Send 5 Customer Cards
  6. Positive Escalation
  7. 80% Productivity
  8. QA Score 100%+ (Emails)
  9. Participate in Mid-Shift Motivation
  10. QA Score 95%+ (Call)
  11. Order Evaluation Kit
  12. QA Score 100%+ (Call)
  13. 100% Schedule Adherence
  14. Book a New Customer
  15. Make an Aligner Sale
  16. Make a Retainer Sale