"Can weprocess theoutstandingbalancetoday"."Our records show thatthe last payment to thebank was on <LastPayment Date> and asa result the account hasnow been assigned toCredit Corp""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""My concern here iswhilst the accountremains unpaid there isa risk this could impactyour credit file. Cansomeone assist you inpaying the amountnow?""Howmuch canyou paytoday?""Given the last paymentdate was <last paymentdate> it is important thatthis account is finalisedquickly. How long will ittake you to get the fullbalance paid?""If we were to offer youa discountedsettlement, is thereanybody who may beable to assist you? Youwould save money offboth the amount owing,and I assume off anyinterest payments also.""How quicklycan we worktowards gettingthe full balancepaid?""Credit Corp are aspecialist debt recoveryagency and as youraccount has beenassigned here due to nonpayment, the originalterms of your contracthave now passed and theoutstanding balance isnow due and payable.""I understandthat I mighthave caughtyou at work.""You would have hadthe opportunity torepay this accountwhilst it was still with<Client>, howeverthere’s been nopayment since ....""Now that theaccount hascome acrossto creditcorp""account Ourpreference is to achievea suitable outcomewithout the need toprogress down the legalavenue, but that will beguided by how promptlywe can finalise thisaccount.""Even though youhaven’t beendefaulted, it ispossible that thisaccount may showas a CreditRelationship byExperian""I’m not sure if thisoption will work foryou, but somecustomers that I’vedealt with in the pasthave had somesuccess in .. ""The right tocharge interestwas amongst therights transferredto Credit Corp onassignment""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""It is importantthat we explorethe optionsavailable tofinalise theaccount""Additionally, whilstthe account remainsunpaid furthercollections canproceed if we areunable to resolve thebalance.""I can assist you with adiscounted settlement ifyou can get the fundstogether now. If you canpay <Discountedamount> within 48 hourswe would consider thisfull and final payment toclose your account.""This mayimpact youfurther if we areunable to speakwith you at theagreed time.""How closecan youcome to thisamount?""however thismight be themostexpensiveoption.""I’ll wait on holdwhile you getthose details forme, this shouldonly take a fewminutes""Can weprocess theoutstandingbalancetoday"."Our records show thatthe last payment to thebank was on <LastPayment Date> and asa result the account hasnow been assigned toCredit Corp""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""My concern here iswhilst the accountremains unpaid there isa risk this could impactyour credit file. Cansomeone assist you inpaying the amountnow?""Howmuch canyou paytoday?""Given the last paymentdate was <last paymentdate> it is important thatthis account is finalisedquickly. How long will ittake you to get the fullbalance paid?""If we were to offer youa discountedsettlement, is thereanybody who may beable to assist you? Youwould save money offboth the amount owing,and I assume off anyinterest payments also.""How quicklycan we worktowards gettingthe full balancepaid?""Credit Corp are aspecialist debt recoveryagency and as youraccount has beenassigned here due to nonpayment, the originalterms of your contracthave now passed and theoutstanding balance isnow due and payable.""I understandthat I mighthave caughtyou at work.""You would have hadthe opportunity torepay this accountwhilst it was still with<Client>, howeverthere’s been nopayment since ....""Now that theaccount hascome acrossto creditcorp""account Ourpreference is to achievea suitable outcomewithout the need toprogress down the legalavenue, but that will beguided by how promptlywe can finalise thisaccount.""Even though youhaven’t beendefaulted, it ispossible that thisaccount may showas a CreditRelationship byExperian""I’m not sure if thisoption will work foryou, but somecustomers that I’vedealt with in the pasthave had somesuccess in .. ""The right tocharge interestwas amongst therights transferredto Credit Corp onassignment""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""It is importantthat we explorethe optionsavailable tofinalise theaccount""Additionally, whilstthe account remainsunpaid furthercollections canproceed if we areunable to resolve thebalance.""I can assist you with adiscounted settlement ifyou can get the fundstogether now. If you canpay <Discountedamount> within 48 hourswe would consider thisfull and final payment toclose your account.""This mayimpact youfurther if we areunable to speakwith you at theagreed time.""How closecan youcome to thisamount?""however thismight be themostexpensiveoption.""I’ll wait on holdwhile you getthose details forme, this shouldonly take a fewminutes"

First Contact Guide - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can we process the outstanding balance today".
  2. "Our records show that the last payment to the bank was on <Last Payment Date> and as a result the account has now been assigned to Credit Corp"
  3. "It is important we discuss this now as this account has now been assigned to collections."
  4. "My concern here is whilst the account remains unpaid there is a risk this could impact your credit file. Can someone assist you in paying the amount now?"
  5. "How much can you pay today?"
  6. "Given the last payment date was <last payment date> it is important that this account is finalised quickly. How long will it take you to get the full balance paid?"
  7. "If we were to offer you a discounted settlement, is there anybody who may be able to assist you? You would save money off both the amount owing, and I assume off any interest payments also."
  8. "How quickly can we work towards getting the full balance paid?"
  9. "Credit Corp are a specialist debt recovery agency and as your account has been assigned here due to non payment, the original terms of your contract have now passed and the outstanding balance is now due and payable."
  10. "I understand that I might have caught you at work."
  11. "You would have had the opportunity to repay this account whilst it was still with <Client>, however there’s been no payment since ...."
  12. "Now that the account has come across to credit corp"
  13. "account Our preference is to achieve a suitable outcome without the need to progress down the legal avenue, but that will be guided by how promptly we can finalise this account."
  14. "Even though you haven’t been defaulted, it is possible that this account may show as a Credit Relationship by Experian"
  15. "I’m not sure if this option will work for you, but some customers that I’ve dealt with in the past have had some success in .. "
  16. "The right to charge interest was amongst the rights transferred to Credit Corp on assignment"
  17. "It is important we discuss this now as this account has now been assigned to collections."
  18. "It is important that we explore the options available to finalise the account"
  19. "Additionally, whilst the account remains unpaid further collections can proceed if we are unable to resolve the balance."
  20. "I can assist you with a discounted settlement if you can get the funds together now. If you can pay <Discounted amount> within 48 hours we would consider this full and final payment to close your account."
  21. "This may impact you further if we are unable to speak with you at the agreed time."
  22. "How close can you come to this amount?"
  23. "however this might be the most expensive option."
  24. "I’ll wait on hold while you get those details for me, this should only take a few minutes"