"Given the last paymentdate was <last paymentdate> it is important thatthis account is finalisedquickly. How long will ittake you to get the fullbalance paid?""I understandthat I mighthave caughtyou at work.""It is importantthat we explorethe optionsavailable tofinalise theaccount""however thismight be themostexpensiveoption.""I’ll wait on holdwhile you getthose details forme, this shouldonly take a fewminutes""Now that theaccount hascome acrossto creditcorp""Additionally, whilstthe account remainsunpaid furthercollections canproceed if we areunable to resolve thebalance.""I can assist you with adiscounted settlement ifyou can get the fundstogether now. If you canpay <Discountedamount> within 48 hourswe would consider thisfull and final payment toclose your account.""The right tocharge interestwas amongst therights transferredto Credit Corp onassignment""Can weprocess theoutstandingbalancetoday"."This mayimpact youfurther if we areunable to speakwith you at theagreed time.""My concern here iswhilst the accountremains unpaid there isa risk this could impactyour credit file. Cansomeone assist you inpaying the amountnow?""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""Howmuch canyou paytoday?""Credit Corp are aspecialist debt recoveryagency and as youraccount has beenassigned here due to nonpayment, the originalterms of your contracthave now passed and theoutstanding balance isnow due and payable.""How closecan youcome to thisamount?""Even though youhaven’t beendefaulted, it ispossible that thisaccount may showas a CreditRelationship byExperian""I’m not sure if thisoption will work foryou, but somecustomers that I’vedealt with in the pasthave had somesuccess in .. ""How quicklycan we worktowards gettingthe full balancepaid?""If we were to offer youa discountedsettlement, is thereanybody who may beable to assist you? Youwould save money offboth the amount owing,and I assume off anyinterest payments also.""Our records show thatthe last payment to thebank was on <LastPayment Date> and asa result the account hasnow been assigned toCredit Corp""You would have hadthe opportunity torepay this accountwhilst it was still with<Client>, howeverthere’s been nopayment since ....""account Ourpreference is to achievea suitable outcomewithout the need toprogress down the legalavenue, but that will beguided by how promptlywe can finalise thisaccount.""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""Given the last paymentdate was <last paymentdate> it is important thatthis account is finalisedquickly. How long will ittake you to get the fullbalance paid?""I understandthat I mighthave caughtyou at work.""It is importantthat we explorethe optionsavailable tofinalise theaccount""however thismight be themostexpensiveoption.""I’ll wait on holdwhile you getthose details forme, this shouldonly take a fewminutes""Now that theaccount hascome acrossto creditcorp""Additionally, whilstthe account remainsunpaid furthercollections canproceed if we areunable to resolve thebalance.""I can assist you with adiscounted settlement ifyou can get the fundstogether now. If you canpay <Discountedamount> within 48 hourswe would consider thisfull and final payment toclose your account.""The right tocharge interestwas amongst therights transferredto Credit Corp onassignment""Can weprocess theoutstandingbalancetoday"."This mayimpact youfurther if we areunable to speakwith you at theagreed time.""My concern here iswhilst the accountremains unpaid there isa risk this could impactyour credit file. Cansomeone assist you inpaying the amountnow?""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""Howmuch canyou paytoday?""Credit Corp are aspecialist debt recoveryagency and as youraccount has beenassigned here due to nonpayment, the originalterms of your contracthave now passed and theoutstanding balance isnow due and payable.""How closecan youcome to thisamount?""Even though youhaven’t beendefaulted, it ispossible that thisaccount may showas a CreditRelationship byExperian""I’m not sure if thisoption will work foryou, but somecustomers that I’vedealt with in the pasthave had somesuccess in .. ""How quicklycan we worktowards gettingthe full balancepaid?""If we were to offer youa discountedsettlement, is thereanybody who may beable to assist you? Youwould save money offboth the amount owing,and I assume off anyinterest payments also.""Our records show thatthe last payment to thebank was on <LastPayment Date> and asa result the account hasnow been assigned toCredit Corp""You would have hadthe opportunity torepay this accountwhilst it was still with<Client>, howeverthere’s been nopayment since ....""account Ourpreference is to achievea suitable outcomewithout the need toprogress down the legalavenue, but that will beguided by how promptlywe can finalise thisaccount.""It is important wediscuss this nowas this accounthas now beenassigned tocollections."

First Contact Guide - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Given the last payment date was <last payment date> it is important that this account is finalised quickly. How long will it take you to get the full balance paid?"
  2. "I understand that I might have caught you at work."
  3. "It is important that we explore the options available to finalise the account"
  4. "however this might be the most expensive option."
  5. "I’ll wait on hold while you get those details for me, this should only take a few minutes"
  6. "Now that the account has come across to credit corp"
  7. "Additionally, whilst the account remains unpaid further collections can proceed if we are unable to resolve the balance."
  8. "I can assist you with a discounted settlement if you can get the funds together now. If you can pay <Discounted amount> within 48 hours we would consider this full and final payment to close your account."
  9. "The right to charge interest was amongst the rights transferred to Credit Corp on assignment"
  10. "Can we process the outstanding balance today".
  11. "This may impact you further if we are unable to speak with you at the agreed time."
  12. "My concern here is whilst the account remains unpaid there is a risk this could impact your credit file. Can someone assist you in paying the amount now?"
  13. "It is important we discuss this now as this account has now been assigned to collections."
  14. "How much can you pay today?"
  15. "Credit Corp are a specialist debt recovery agency and as your account has been assigned here due to non payment, the original terms of your contract have now passed and the outstanding balance is now due and payable."
  16. "How close can you come to this amount?"
  17. "Even though you haven’t been defaulted, it is possible that this account may show as a Credit Relationship by Experian"
  18. "I’m not sure if this option will work for you, but some customers that I’ve dealt with in the past have had some success in .. "
  19. "How quickly can we work towards getting the full balance paid?"
  20. "If we were to offer you a discounted settlement, is there anybody who may be able to assist you? You would save money off both the amount owing, and I assume off any interest payments also."
  21. "Our records show that the last payment to the bank was on <Last Payment Date> and as a result the account has now been assigned to Credit Corp"
  22. "You would have had the opportunity to repay this account whilst it was still with <Client>, however there’s been no payment since ...."
  23. "account Our preference is to achieve a suitable outcome without the need to progress down the legal avenue, but that will be guided by how promptly we can finalise this account."
  24. "It is important we discuss this now as this account has now been assigned to collections."