"I’ll wait on holdwhile you getthose details forme, this shouldonly take a fewminutes""Can weprocess theoutstandingbalancetoday"."How quicklycan we worktowards gettingthe full balancepaid?""I’m not sure if thisoption will work foryou, but somecustomers that I’vedealt with in the pasthave had somesuccess in .. ""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""This mayimpact youfurther if we areunable to speakwith you at theagreed time.""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""Our records show thatthe last payment to thebank was on <LastPayment Date> and asa result the account hasnow been assigned toCredit Corp""How closecan youcome to thisamount?""Now that theaccount hascome acrossto creditcorp""Additionally, whilstthe account remainsunpaid furthercollections canproceed if we areunable to resolve thebalance.""however thismight be themostexpensiveoption.""It is importantthat we explorethe optionsavailable tofinalise theaccount""My concern here iswhilst the accountremains unpaid there isa risk this could impactyour credit file. Cansomeone assist you inpaying the amountnow?""account Ourpreference is to achievea suitable outcomewithout the need toprogress down the legalavenue, but that will beguided by how promptlywe can finalise thisaccount.""You would have hadthe opportunity torepay this accountwhilst it was still with<Client>, howeverthere’s been nopayment since ....""I can assist you with adiscounted settlement ifyou can get the fundstogether now. If you canpay <Discountedamount> within 48 hourswe would consider thisfull and final payment toclose your account.""Howmuch canyou paytoday?""Even though youhaven’t beendefaulted, it ispossible that thisaccount may showas a CreditRelationship byExperian""If we were to offer youa discountedsettlement, is thereanybody who may beable to assist you? Youwould save money offboth the amount owing,and I assume off anyinterest payments also.""The right tocharge interestwas amongst therights transferredto Credit Corp onassignment""Given the last paymentdate was <last paymentdate> it is important thatthis account is finalisedquickly. How long will ittake you to get the fullbalance paid?""I understandthat I mighthave caughtyou at work.""Credit Corp are aspecialist debt recoveryagency and as youraccount has beenassigned here due to nonpayment, the originalterms of your contracthave now passed and theoutstanding balance isnow due and payable.""I’ll wait on holdwhile you getthose details forme, this shouldonly take a fewminutes""Can weprocess theoutstandingbalancetoday"."How quicklycan we worktowards gettingthe full balancepaid?""I’m not sure if thisoption will work foryou, but somecustomers that I’vedealt with in the pasthave had somesuccess in .. ""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""This mayimpact youfurther if we areunable to speakwith you at theagreed time.""It is important wediscuss this nowas this accounthas now beenassigned tocollections.""Our records show thatthe last payment to thebank was on <LastPayment Date> and asa result the account hasnow been assigned toCredit Corp""How closecan youcome to thisamount?""Now that theaccount hascome acrossto creditcorp""Additionally, whilstthe account remainsunpaid furthercollections canproceed if we areunable to resolve thebalance.""however thismight be themostexpensiveoption.""It is importantthat we explorethe optionsavailable tofinalise theaccount""My concern here iswhilst the accountremains unpaid there isa risk this could impactyour credit file. Cansomeone assist you inpaying the amountnow?""account Ourpreference is to achievea suitable outcomewithout the need toprogress down the legalavenue, but that will beguided by how promptlywe can finalise thisaccount.""You would have hadthe opportunity torepay this accountwhilst it was still with<Client>, howeverthere’s been nopayment since ....""I can assist you with adiscounted settlement ifyou can get the fundstogether now. If you canpay <Discountedamount> within 48 hourswe would consider thisfull and final payment toclose your account.""Howmuch canyou paytoday?""Even though youhaven’t beendefaulted, it ispossible that thisaccount may showas a CreditRelationship byExperian""If we were to offer youa discountedsettlement, is thereanybody who may beable to assist you? Youwould save money offboth the amount owing,and I assume off anyinterest payments also.""The right tocharge interestwas amongst therights transferredto Credit Corp onassignment""Given the last paymentdate was <last paymentdate> it is important thatthis account is finalisedquickly. How long will ittake you to get the fullbalance paid?""I understandthat I mighthave caughtyou at work.""Credit Corp are aspecialist debt recoveryagency and as youraccount has beenassigned here due to nonpayment, the originalterms of your contracthave now passed and theoutstanding balance isnow due and payable."

First Contact Guide - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I’ll wait on hold while you get those details for me, this should only take a few minutes"
  2. "Can we process the outstanding balance today".
  3. "How quickly can we work towards getting the full balance paid?"
  4. "I’m not sure if this option will work for you, but some customers that I’ve dealt with in the past have had some success in .. "
  5. "It is important we discuss this now as this account has now been assigned to collections."
  6. "This may impact you further if we are unable to speak with you at the agreed time."
  7. "It is important we discuss this now as this account has now been assigned to collections."
  8. "Our records show that the last payment to the bank was on <Last Payment Date> and as a result the account has now been assigned to Credit Corp"
  9. "How close can you come to this amount?"
  10. "Now that the account has come across to credit corp"
  11. "Additionally, whilst the account remains unpaid further collections can proceed if we are unable to resolve the balance."
  12. "however this might be the most expensive option."
  13. "It is important that we explore the options available to finalise the account"
  14. "My concern here is whilst the account remains unpaid there is a risk this could impact your credit file. Can someone assist you in paying the amount now?"
  15. "account Our preference is to achieve a suitable outcome without the need to progress down the legal avenue, but that will be guided by how promptly we can finalise this account."
  16. "You would have had the opportunity to repay this account whilst it was still with <Client>, however there’s been no payment since ...."
  17. "I can assist you with a discounted settlement if you can get the funds together now. If you can pay <Discounted amount> within 48 hours we would consider this full and final payment to close your account."
  18. "How much can you pay today?"
  19. "Even though you haven’t been defaulted, it is possible that this account may show as a Credit Relationship by Experian"
  20. "If we were to offer you a discounted settlement, is there anybody who may be able to assist you? You would save money off both the amount owing, and I assume off any interest payments also."
  21. "The right to charge interest was amongst the rights transferred to Credit Corp on assignment"
  22. "Given the last payment date was <last payment date> it is important that this account is finalised quickly. How long will it take you to get the full balance paid?"
  23. "I understand that I might have caught you at work."
  24. "Credit Corp are a specialist debt recovery agency and as your account has been assigned here due to non payment, the original terms of your contract have now passed and the outstanding balance is now due and payable."