Caller drivingvehicle while onthe phone witha cancelledpolicyReadthrough aChatTranscriptBrought lunchto work andsuccessfullyavoidedimpulse snackpurchasesDidn't useextendedafter callafter 3 callsin a rowCaller is inline topick upfast foodNeeded toexplain theNSF Reason:AuthorizationDeclineLockedyour desklast nightCame in forovertime/didovertimeover theweekendFinishedall of yourfollow upExplained acomplexbilling issuecorrectly tothe callerHelped anagentupload adocumentDusted andcleaned upyour desktodayDrank acaffeinatedbeverage toboost yourenergyTransferredto JCTaylor/gavenumber toJC TaylorCaller thankedyou for yourhelp andappreciatedyour effortsFound a newarticle andlinked it forthe first timeCaller placedyou on holdand enjoyedthe holdmusicLeftfeedbackon anarticleDe-escalateda callyourselfSentProps to aco-workerSRtransferredfrom previousrep correctlyHelped ateammemberthroughSkypeNominatedsomeone onthe ShoutOut boardExplainedEsign andGoPaperless toan AgentCaller drivingvehicle while onthe phone witha cancelledpolicyReadthrough aChatTranscriptBrought lunchto work andsuccessfullyavoidedimpulse snackpurchasesDidn't useextendedafter callafter 3 callsin a rowCaller is inline topick upfast foodNeeded toexplain theNSF Reason:AuthorizationDeclineLockedyour desklast nightCame in forovertime/didovertimeover theweekendFinishedall of yourfollow upExplained acomplexbilling issuecorrectly tothe callerHelped anagentupload adocumentDusted andcleaned upyour desktodayDrank acaffeinatedbeverage toboost yourenergyTransferredto JCTaylor/gavenumber toJC TaylorCaller thankedyou for yourhelp andappreciatedyour effortsFound a newarticle andlinked it forthe first timeCaller placedyou on holdand enjoyedthe holdmusicLeftfeedbackon anarticleDe-escalateda callyourselfSentProps to aco-workerSRtransferredfrom previousrep correctlyHelped ateammemberthroughSkypeNominatedsomeone onthe ShoutOut boardExplainedEsign andGoPaperless toan Agent

Bristol West Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller driving vehicle while on the phone with a cancelled policy
  2. Read through a Chat Transcript
  3. Brought lunch to work and successfully avoided impulse snack purchases
  4. Didn't use extended after call after 3 calls in a row
  5. Caller is in line to pick up fast food
  6. Needed to explain the NSF Reason: Authorization Decline
  7. Locked your desk last night
  8. Came in for overtime/did overtime over the weekend
  9. Finished all of your follow up
  10. Explained a complex billing issue correctly to the caller
  11. Helped an agent upload a document
  12. Dusted and cleaned up your desk today
  13. Drank a caffeinated beverage to boost your energy
  14. Transferred to JC Taylor/gave number to JC Taylor
  15. Caller thanked you for your help and appreciated your efforts
  16. Found a new article and linked it for the first time
  17. Caller placed you on hold and enjoyed the hold music
  18. Left feedback on an article
  19. De-escalated a call yourself
  20. Sent Props to a co-worker
  21. SR transferred from previous rep correctly
  22. Helped a team member through Skype
  23. Nominated someone on the Shout Out board
  24. Explained Esign and Go Paperless to an Agent