(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-escalated a call yourself
Helped a team member through Skype
Explained Esign and Go Paperless to an Agent
Dusted and cleaned up your desk today
Caller placed you on hold and enjoyed the hold music
Caller thanked you for your help and appreciated your efforts
Caller driving vehicle while on the phone with a cancelled policy
Locked your desk last night
Brought lunch to work and successfully avoided impulse snack purchases
Finished all of your follow up
Didn't use extended after call after 3 calls in a row
SR transferred from previous rep correctly
Drank a caffeinated beverage to boost your energy
Needed to explain the NSF Reason: Authorization Decline
Read through a Chat Transcript
Left feedback on an article
Explained a complex billing issue correctly to the caller
Found a new article and linked it for the first time
Caller is in line to pick up fast food
Transferred to JC Taylor/gave number to JC Taylor
Sent Props to a co-worker
Helped an agent upload a document
Came in for overtime/did overtime over the weekend
