(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Came in for overtime/did overtime over the weekend
Found a new article and linked it for the first time
Explained Esign and Go Paperless to an Agent
SR transferred from previous rep correctly
Explained a complex billing issue correctly to the caller
Needed to explain the NSF Reason: Authorization Decline
Caller placed you on hold and enjoyed the hold music
Drank a caffeinated beverage to boost your energy
Transferred to JC Taylor/gave number to JC Taylor
Caller is in line to pick up fast food
Caller driving vehicle while on the phone with a cancelled policy
Nominated someone on the Shout Out board
Locked your desk last night
Brought lunch to work and successfully avoided impulse snack purchases
Dusted and cleaned up your desk today
Helped a team member through Skype
Helped an agent upload a document
Didn't use extended after call after 3 calls in a row
Left feedback on an article
De-escalated a call yourself
Sent Props to a co-worker
Read through a Chat Transcript
Caller thanked you for your help and appreciated your efforts
