(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Successfully de-escalated a customer from any card program
Advised an AA Red customer about the new companion certificate
Explained Flight Cents to a customer
Reviewed the Rewards Tab on an AA account to review a benefits expiration date
Wished an AA customer safe travels on an upcoming trip
Successfully de-escalated an AA customer
Explained the Baggage Fee credit to an AA customer
Helped a colleague with an AA question
Received a KUDOS from an AA customer
Advised an AA customer where to review their Reduced Mileage Awards
Successfully explained the value of the new AA Benefits
Spoke to an AA customer from California
Reviewed the new AA Job Aids on the Intranet
Received a KUDOS from an AA customer
Complimented a colleague for doing well on an AA call
Expressed enthusiasm about the new AA benefits to a customer
Spoke to an AA customer from Florida
Saved an AA customer from closing their account
Successfully explained the value of the new AA Benefits
Received a KUDOS from an AA customer
Explained the new WIFI discount to an AA customer
Spoke to an AA customer that was excited about the new benefits
