(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a KUDOS from an AA customer
Wished an AA customer Happy Birthday
Explained the new WIFI discount to an AA customer
Expressed enthusiasm about the new AA benefits to a customer
Helped a colleague with an AA question
Spoke to an AA customer from California
Explained Flight Cents to a customer
Reviewed the AA New Benefits FAQ's
Advised an AA customer where to review their Reduced Mileage Awards
Successfully explained the value of the new AA Benefits
Reviewed the new AA Job Aids on the Intranet
Successfully de-escalated a customer from any card program
Advised an AA Red customer about the new companion certificate
Wished an AA customer safe travels on an upcoming trip
Successfully de-escalated an AA customer
Successfully explained the value of the new AA Benefits
Explained the Baggage Fee credit to an AA customer
Spoke to an AA customer from Florida
Spoke to an AA customer that was excited about the new benefits
Complimented a colleague for doing well on an AA call
Saved an AA customer from closing their account
Reviewed the Rewards Tab on an AA account to review a benefits expiration date
