Spoke to an AAcustomer thatwas excitedabout the newbenefitsReviewedthe new AAJob Aids onthe IntranetExpressedenthusiasmabout the newAA benefits toa customerReviewed theRewards Tab onan AA account toreview a benefitsexpiration dateAdvised an AAcustomer whereto review theirReducedMileage AwardsReceiveda KUDOSfrom an AAcustomerSaved an AAcustomer fromclosing theiraccountReceiveda KUDOSfrom an AAcustomerWished an AAcustomer safetravels on anupcoming tripSuccessfullyexplained thevalue of thenew AABenefitsExplained theBaggage Feecredit to an AAcustomerReceiveda KUDOSfrom an AAcustomerExplained thenew WIFIdiscount to anAA customerReviewedthe AA NewBenefitsFAQ'sComplimenteda colleaguefor doing wellon an AA callSuccessfullyde-escalateda customerfrom any cardprogramSuccessfullyexplained thevalue of thenew AABenefitsSpoke to anAAcustomerfrom FloridaSuccessfullyde-escalatedan AAcustomerWished anAA customerHappyBirthdayHelped acolleaguewith an AAquestionSpoke to anAA customerfromCaliforniaAdvised an AARed customerabout the newcompanioncertificateExplainedFlightCents to acustomerSpoke to an AAcustomer thatwas excitedabout the newbenefitsReviewedthe new AAJob Aids onthe IntranetExpressedenthusiasmabout the newAA benefits toa customerReviewed theRewards Tab onan AA account toreview a benefitsexpiration dateAdvised an AAcustomer whereto review theirReducedMileage AwardsReceiveda KUDOSfrom an AAcustomerSaved an AAcustomer fromclosing theiraccountReceiveda KUDOSfrom an AAcustomerWished an AAcustomer safetravels on anupcoming tripSuccessfullyexplained thevalue of thenew AABenefitsExplained theBaggage Feecredit to an AAcustomerReceiveda KUDOSfrom an AAcustomerExplained thenew WIFIdiscount to anAA customerReviewedthe AA NewBenefitsFAQ'sComplimenteda colleaguefor doing wellon an AA callSuccessfullyde-escalateda customerfrom any cardprogramSuccessfullyexplained thevalue of thenew AABenefitsSpoke to anAAcustomerfrom FloridaSuccessfullyde-escalatedan AAcustomerWished anAA customerHappyBirthdayHelped acolleaguewith an AAquestionSpoke to anAA customerfromCaliforniaAdvised an AARed customerabout the newcompanioncertificateExplainedFlightCents to acustomer

American Airlines New Benefits BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to an AA customer that was excited about the new benefits
  2. Reviewed the new AA Job Aids on the Intranet
  3. Expressed enthusiasm about the new AA benefits to a customer
  4. Reviewed the Rewards Tab on an AA account to review a benefits expiration date
  5. Advised an AA customer where to review their Reduced Mileage Awards
  6. Received a KUDOS from an AA customer
  7. Saved an AA customer from closing their account
  8. Received a KUDOS from an AA customer
  9. Wished an AA customer safe travels on an upcoming trip
  10. Successfully explained the value of the new AA Benefits
  11. Explained the Baggage Fee credit to an AA customer
  12. Received a KUDOS from an AA customer
  13. Explained the new WIFI discount to an AA customer
  14. Reviewed the AA New Benefits FAQ's
  15. Complimented a colleague for doing well on an AA call
  16. Successfully de-escalated a customer from any card program
  17. Successfully explained the value of the new AA Benefits
  18. Spoke to an AA customer from Florida
  19. Successfully de-escalated an AA customer
  20. Wished an AA customer Happy Birthday
  21. Helped a colleague with an AA question
  22. Spoke to an AA customer from California
  23. Advised an AA Red customer about the new companion certificate
  24. Explained Flight Cents to a customer