(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide rep with a successful de-escalation opportunity
Caller
placed you
on hold and
enjoyed the
hold music
Process an item from the Mail-In
Assist with side-Skype/ Walk-Up
Process a rush DMV request
Submit a training opportunity
Yeller
Nominated
someone on
the Shout
Out board
Read
through a
Chat
Transcript
Process Copy Quote
Sent a QC out
Go to break on time
Drank a
caffeinated
beverage to
boost your
energy
Complete follow up from the day before
Send an agent’s commissions statement
Take an escalation
Log into Oracle Chat
Correct / Void a payment
Came in for
overtime/did
overtime
over the
weekend
Crier
Provide rep with a successful de-escalation opportunity
Caller thanked
you for your
help and
appreciated
your efforts
