(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Nominated
someone on
the Shout
Out board
Process Copy Quote
Came in for
overtime/did
overtime
over the
weekend
Track 10 calls in a row
Log into Oracle Chat
Read
through a
Chat
Transcript
Sent a QC out
Send an agent’s commissions statement
Provide rep with a successful de-escalation opportunity
Caller thanked
you for your
help and
appreciated
your efforts
Crier
Process an item from the Mail-In
Take an escalation
Correct / Void a payment
Complete follow up from the day before
Send Props or positive feedback
Provide rep with a successful de-escalation opportunity
Go to break on time
Yeller
Process a rush DMV request
Assist with side-Skype/ Walk-Up
Caller
placed you
on hold and
enjoyed the
hold music
