(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Yeller
Track 10 calls in a row
Read
through a
Chat
Transcript
Submit a training opportunity
Caller
placed you
on hold and
enjoyed the
hold music
Take an escalation
Caller thanked
you for your
help and
appreciated
your efforts
Came in for
overtime/did
overtime
over the
weekend
Process Copy Quote
Send an agent’s commissions statement
Correct / Void a payment
Provide rep with a successful de-escalation opportunity
Process an item from the Mail-In
Process a rush DMV request
Nominated
someone on
the Shout
Out board
Go to break on time
Complete follow up from the day before
Drank a
caffeinated
beverage to
boost your
energy
Assist with side-Skype/ Walk-Up
Crier
Log into Oracle Chat
Sent a QC out
Provide rep with a successful de-escalation opportunity
