Completefollow upfrom theday beforeCorrect /Void apaymentProcess arush DMVrequestProcessCopyQuoteProcessan itemfrom theMail-InCrierCaller thankedyou for yourhelp andappreciatedyour effortsReadthrough aChatTranscriptAssistwith side-Skype/Walk-UpSend anagent’scommissionsstatementCallerplaced youon hold andenjoyed thehold musicProvide repwith asuccessful de-escalationopportunitySent aQC outYellerTrack10 callsin a rowTake anescalationSendProps orpositivefeedbackProvide repwith asuccessful de-escalationopportunityCame in forovertime/didovertimeover theweekendLog intoOracleChatGo tobreakon timeSubmit atrainingopportunityNominatedsomeone onthe ShoutOut boardDrank acaffeinatedbeverage toboost yourenergyCompletefollow upfrom theday beforeCorrect /Void apaymentProcess arush DMVrequestProcessCopyQuoteProcessan itemfrom theMail-InCrierCaller thankedyou for yourhelp andappreciatedyour effortsReadthrough aChatTranscriptAssistwith side-Skype/Walk-UpSend anagent’scommissionsstatementCallerplaced youon hold andenjoyed thehold musicProvide repwith asuccessful de-escalationopportunitySent aQC outYellerTrack10 callsin a rowTake anescalationSendProps orpositivefeedbackProvide repwith asuccessful de-escalationopportunityCame in forovertime/didovertimeover theweekendLog intoOracleChatGo tobreakon timeSubmit atrainingopportunityNominatedsomeone onthe ShoutOut boardDrank acaffeinatedbeverage toboost yourenergy

EST Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete follow up from the day before
  2. Correct / Void a payment
  3. Process a rush DMV request
  4. Process Copy Quote
  5. Process an item from the Mail-In
  6. Crier
  7. Caller thanked you for your help and appreciated your efforts
  8. Read through a Chat Transcript
  9. Assist with side-Skype/ Walk-Up
  10. Send an agent’s commissions statement
  11. Caller placed you on hold and enjoyed the hold music
  12. Provide rep with a successful de-escalation opportunity
  13. Sent a QC out
  14. Yeller
  15. Track 10 calls in a row
  16. Take an escalation
  17. Send Props or positive feedback
  18. Provide rep with a successful de-escalation opportunity
  19. Came in for overtime/did overtime over the weekend
  20. Log into Oracle Chat
  21. Go to break on time
  22. Submit a training opportunity
  23. Nominated someone on the Shout Out board
  24. Drank a caffeinated beverage to boost your energy