ProcessCopyQuoteAssistwith side-Skype/Walk-UpTake anescalationCame in forovertime/didovertimeover theweekendCrierLog intoOracleChatProcess arush DMVrequestDrank acaffeinatedbeverage toboost yourenergyProvide repwith asuccessful de-escalationopportunitySend anagent’scommissionsstatementCorrect /Void apaymentProvide repwith asuccessful de-escalationopportunityYellerNominatedsomeone onthe ShoutOut boardProcessan itemfrom theMail-InSent aQC outSubmit atrainingopportunityCompletefollow upfrom theday beforeGo tobreakon timeCaller thankedyou for yourhelp andappreciatedyour effortsTrack10 callsin a rowSendProps orpositivefeedbackReadthrough aChatTranscriptCallerplaced youon hold andenjoyed thehold musicProcessCopyQuoteAssistwith side-Skype/Walk-UpTake anescalationCame in forovertime/didovertimeover theweekendCrierLog intoOracleChatProcess arush DMVrequestDrank acaffeinatedbeverage toboost yourenergyProvide repwith asuccessful de-escalationopportunitySend anagent’scommissionsstatementCorrect /Void apaymentProvide repwith asuccessful de-escalationopportunityYellerNominatedsomeone onthe ShoutOut boardProcessan itemfrom theMail-InSent aQC outSubmit atrainingopportunityCompletefollow upfrom theday beforeGo tobreakon timeCaller thankedyou for yourhelp andappreciatedyour effortsTrack10 callsin a rowSendProps orpositivefeedbackReadthrough aChatTranscriptCallerplaced youon hold andenjoyed thehold music

EST Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Process Copy Quote
  2. Assist with side-Skype/ Walk-Up
  3. Take an escalation
  4. Came in for overtime/did overtime over the weekend
  5. Crier
  6. Log into Oracle Chat
  7. Process a rush DMV request
  8. Drank a caffeinated beverage to boost your energy
  9. Provide rep with a successful de-escalation opportunity
  10. Send an agent’s commissions statement
  11. Correct / Void a payment
  12. Provide rep with a successful de-escalation opportunity
  13. Yeller
  14. Nominated someone on the Shout Out board
  15. Process an item from the Mail-In
  16. Sent a QC out
  17. Submit a training opportunity
  18. Complete follow up from the day before
  19. Go to break on time
  20. Caller thanked you for your help and appreciated your efforts
  21. Track 10 calls in a row
  22. Send Props or positive feedback
  23. Read through a Chat Transcript
  24. Caller placed you on hold and enjoyed the hold music