(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Drank a
caffeinated
beverage to
boost your
energy
Caller
placed you
on hold and
enjoyed the
hold music
Came in for
overtime/did
overtime
over the
weekend
Complete follow up from the day before
Sent a QC out
Correct / Void a payment
Nominated
someone on
the Shout
Out board
Caller thanked
you for your
help and
appreciated
your efforts
Send Props or positive feedback
Yeller
Process a rush DMV request
Take an escalation
Process an item from the Mail-In
Provide rep with a successful de-escalation opportunity
Process Copy Quote
Go to break on time
Crier
Read
through a
Chat
Transcript
Submit a training opportunity
Send an agent’s commissions statement
Assist with side-Skype/ Walk-Up
Track 10 calls in a row
Provide rep with a successful de-escalation opportunity
