(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send Props or positive feedback
Correct / Void a payment
Track 10 calls in a row
Read
through a
Chat
Transcript
Complete follow up from the day before
Caller thanked
you for your
help and
appreciated
your efforts
Process a rush DMV request
Nominated
someone on
the Shout
Out board
Crier
Caller
placed you
on hold and
enjoyed the
hold music
Send an agent’s commissions statement
Provide rep with a successful de-escalation opportunity
Process Copy Quote
Take an escalation
Assist with side-Skype/ Walk-Up
Sent a QC out
Log into Oracle Chat
Drank a
caffeinated
beverage to
boost your
energy
Provide rep with a successful de-escalation opportunity
Submit a training opportunity
Came in for
overtime/did
overtime
over the
weekend
