Provide repwith asuccessful de-escalationopportunityAssistwith side-Skype/Walk-UpLog intoOracleChatGo tobreakon timeSendProps orpositivefeedbackReadthrough aChatTranscriptCallerplaced youon hold andenjoyed thehold musicTrack10 callsin a rowYellerProvide repwith asuccessful de-escalationopportunityNominatedsomeone onthe ShoutOut boardCrierProcessCopyQuoteCorrect /Void apaymentCame in forovertime/didovertimeover theweekendCompletefollow upfrom theday beforeCaller thankedyou for yourhelp andappreciatedyour effortsDrank acaffeinatedbeverage toboost yourenergySubmit atrainingopportunityTake anescalationSent aQC outSend anagent’scommissionsstatementProcess arush DMVrequestProcessan itemfrom theMail-InProvide repwith asuccessful de-escalationopportunityAssistwith side-Skype/Walk-UpLog intoOracleChatGo tobreakon timeSendProps orpositivefeedbackReadthrough aChatTranscriptCallerplaced youon hold andenjoyed thehold musicTrack10 callsin a rowYellerProvide repwith asuccessful de-escalationopportunityNominatedsomeone onthe ShoutOut boardCrierProcessCopyQuoteCorrect /Void apaymentCame in forovertime/didovertimeover theweekendCompletefollow upfrom theday beforeCaller thankedyou for yourhelp andappreciatedyour effortsDrank acaffeinatedbeverage toboost yourenergySubmit atrainingopportunityTake anescalationSent aQC outSend anagent’scommissionsstatementProcess arush DMVrequestProcessan itemfrom theMail-In

EST Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide rep with a successful de-escalation opportunity
  2. Assist with side-Skype/ Walk-Up
  3. Log into Oracle Chat
  4. Go to break on time
  5. Send Props or positive feedback
  6. Read through a Chat Transcript
  7. Caller placed you on hold and enjoyed the hold music
  8. Track 10 calls in a row
  9. Yeller
  10. Provide rep with a successful de-escalation opportunity
  11. Nominated someone on the Shout Out board
  12. Crier
  13. Process Copy Quote
  14. Correct / Void a payment
  15. Came in for overtime/did overtime over the weekend
  16. Complete follow up from the day before
  17. Caller thanked you for your help and appreciated your efforts
  18. Drank a caffeinated beverage to boost your energy
  19. Submit a training opportunity
  20. Take an escalation
  21. Sent a QC out
  22. Send an agent’s commissions statement
  23. Process a rush DMV request
  24. Process an item from the Mail-In