Submit atrainingopportunityProcess arush DMVrequestAssistwith side-Skype/Walk-UpDrank acaffeinatedbeverage toboost yourenergyCorrect /Void apaymentLog intoOracleChatCallerplaced youon hold andenjoyed thehold musicSend anagent’scommissionsstatementReadthrough aChatTranscriptProcessan itemfrom theMail-InProvide repwith asuccessful de-escalationopportunityCrierCame in forovertime/didovertimeover theweekendGo tobreakon timeProcessCopyQuoteNominatedsomeone onthe ShoutOut boardProvide repwith asuccessful de-escalationopportunitySendProps orpositivefeedbackTake anescalationYellerSent aQC outCaller thankedyou for yourhelp andappreciatedyour effortsCompletefollow upfrom theday beforeTrack10 callsin a rowSubmit atrainingopportunityProcess arush DMVrequestAssistwith side-Skype/Walk-UpDrank acaffeinatedbeverage toboost yourenergyCorrect /Void apaymentLog intoOracleChatCallerplaced youon hold andenjoyed thehold musicSend anagent’scommissionsstatementReadthrough aChatTranscriptProcessan itemfrom theMail-InProvide repwith asuccessful de-escalationopportunityCrierCame in forovertime/didovertimeover theweekendGo tobreakon timeProcessCopyQuoteNominatedsomeone onthe ShoutOut boardProvide repwith asuccessful de-escalationopportunitySendProps orpositivefeedbackTake anescalationYellerSent aQC outCaller thankedyou for yourhelp andappreciatedyour effortsCompletefollow upfrom theday beforeTrack10 callsin a row

EST Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Submit a training opportunity
  2. Process a rush DMV request
  3. Assist with side-Skype/ Walk-Up
  4. Drank a caffeinated beverage to boost your energy
  5. Correct / Void a payment
  6. Log into Oracle Chat
  7. Caller placed you on hold and enjoyed the hold music
  8. Send an agent’s commissions statement
  9. Read through a Chat Transcript
  10. Process an item from the Mail-In
  11. Provide rep with a successful de-escalation opportunity
  12. Crier
  13. Came in for overtime/did overtime over the weekend
  14. Go to break on time
  15. Process Copy Quote
  16. Nominated someone on the Shout Out board
  17. Provide rep with a successful de-escalation opportunity
  18. Send Props or positive feedback
  19. Take an escalation
  20. Yeller
  21. Sent a QC out
  22. Caller thanked you for your help and appreciated your efforts
  23. Complete follow up from the day before
  24. Track 10 calls in a row