Log intoOracleChatCaller thankedyou for yourhelp andappreciatedyour effortsCame in forovertime/didovertimeover theweekendTrack10 callsin a rowNominatedsomeone onthe ShoutOut boardSubmit atrainingopportunityCorrect /Void apaymentGo tobreakon timeProcess arush DMVrequestReadthrough aChatTranscriptSent aQC outSendProps orpositivefeedbackCrierYellerSend anagent’scommissionsstatementDrank acaffeinatedbeverage toboost yourenergyCompletefollow upfrom theday beforeAssistwith side-Skype/Walk-UpProcessan itemfrom theMail-InProvide repwith asuccessful de-escalationopportunityProvide repwith asuccessful de-escalationopportunityProcessCopyQuoteCallerplaced youon hold andenjoyed thehold musicTake anescalationLog intoOracleChatCaller thankedyou for yourhelp andappreciatedyour effortsCame in forovertime/didovertimeover theweekendTrack10 callsin a rowNominatedsomeone onthe ShoutOut boardSubmit atrainingopportunityCorrect /Void apaymentGo tobreakon timeProcess arush DMVrequestReadthrough aChatTranscriptSent aQC outSendProps orpositivefeedbackCrierYellerSend anagent’scommissionsstatementDrank acaffeinatedbeverage toboost yourenergyCompletefollow upfrom theday beforeAssistwith side-Skype/Walk-UpProcessan itemfrom theMail-InProvide repwith asuccessful de-escalationopportunityProvide repwith asuccessful de-escalationopportunityProcessCopyQuoteCallerplaced youon hold andenjoyed thehold musicTake anescalation

EST Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Log into Oracle Chat
  2. Caller thanked you for your help and appreciated your efforts
  3. Came in for overtime/did overtime over the weekend
  4. Track 10 calls in a row
  5. Nominated someone on the Shout Out board
  6. Submit a training opportunity
  7. Correct / Void a payment
  8. Go to break on time
  9. Process a rush DMV request
  10. Read through a Chat Transcript
  11. Sent a QC out
  12. Send Props or positive feedback
  13. Crier
  14. Yeller
  15. Send an agent’s commissions statement
  16. Drank a caffeinated beverage to boost your energy
  17. Complete follow up from the day before
  18. Assist with side-Skype/ Walk-Up
  19. Process an item from the Mail-In
  20. Provide rep with a successful de-escalation opportunity
  21. Provide rep with a successful de-escalation opportunity
  22. Process Copy Quote
  23. Caller placed you on hold and enjoyed the hold music
  24. Take an escalation