Send anagent’scommissionsstatementTrack10 callsin a rowCame in forovertime/didovertimeover theweekendCrierCorrect /Void apaymentCallerplaced youon hold andenjoyed thehold musicProvide repwith asuccessful de-escalationopportunityProvide repwith asuccessful de-escalationopportunityLog intoOracleChatNominatedsomeone onthe ShoutOut boardTake anescalationAssistwith side-Skype/Walk-UpSent aQC outReadthrough aChatTranscriptGo tobreakon timeDrank acaffeinatedbeverage toboost yourenergyCaller thankedyou for yourhelp andappreciatedyour effortsSubmit atrainingopportunitySendProps orpositivefeedbackProcessCopyQuoteCompletefollow upfrom theday beforeProcess arush DMVrequestYellerProcessan itemfrom theMail-InSend anagent’scommissionsstatementTrack10 callsin a rowCame in forovertime/didovertimeover theweekendCrierCorrect /Void apaymentCallerplaced youon hold andenjoyed thehold musicProvide repwith asuccessful de-escalationopportunityProvide repwith asuccessful de-escalationopportunityLog intoOracleChatNominatedsomeone onthe ShoutOut boardTake anescalationAssistwith side-Skype/Walk-UpSent aQC outReadthrough aChatTranscriptGo tobreakon timeDrank acaffeinatedbeverage toboost yourenergyCaller thankedyou for yourhelp andappreciatedyour effortsSubmit atrainingopportunitySendProps orpositivefeedbackProcessCopyQuoteCompletefollow upfrom theday beforeProcess arush DMVrequestYellerProcessan itemfrom theMail-In

EST Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send an agent’s commissions statement
  2. Track 10 calls in a row
  3. Came in for overtime/did overtime over the weekend
  4. Crier
  5. Correct / Void a payment
  6. Caller placed you on hold and enjoyed the hold music
  7. Provide rep with a successful de-escalation opportunity
  8. Provide rep with a successful de-escalation opportunity
  9. Log into Oracle Chat
  10. Nominated someone on the Shout Out board
  11. Take an escalation
  12. Assist with side-Skype/ Walk-Up
  13. Sent a QC out
  14. Read through a Chat Transcript
  15. Go to break on time
  16. Drank a caffeinated beverage to boost your energy
  17. Caller thanked you for your help and appreciated your efforts
  18. Submit a training opportunity
  19. Send Props or positive feedback
  20. Process Copy Quote
  21. Complete follow up from the day before
  22. Process a rush DMV request
  23. Yeller
  24. Process an item from the Mail-In