PersonalizeInteractionsAskPreferredLanguageMake EyeContact &SmileRespondPromptlyGreetPatientsin LineOfferAssistanceConfirmUnderstandingDemonstrateSensitivityExpectationSettingServiceRecoveryIntroduceYourselfWayFindingTelephoneEtiquetteAskPreferredName(Adult)ServiceRecoveryAssessSituationSupportTheTeamAskPreferredName(child)IntroduceColleaguesby NameCompassionateCommunicationGreet PatientsInLobby/HallwayWayFindingRespondPromptlyConfirmNextStepsPersonalizeInteractionsAskPreferredLanguageMake EyeContact &SmileRespondPromptlyGreetPatientsin LineOfferAssistanceConfirmUnderstandingDemonstrateSensitivityExpectationSettingServiceRecoveryIntroduceYourselfWayFindingTelephoneEtiquetteAskPreferredName(Adult)ServiceRecoveryAssessSituationSupportTheTeamAskPreferredName(child)IntroduceColleaguesby NameCompassionateCommunicationGreet PatientsInLobby/HallwayWayFindingRespondPromptlyConfirmNextSteps

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personalize Interactions
  2. Ask Preferred Language
  3. Make Eye Contact & Smile
  4. Respond Promptly
  5. Greet Patients in Line
  6. Offer Assistance
  7. Confirm Understanding
  8. Demonstrate Sensitivity
  9. Expectation Setting
  10. Service Recovery
  11. Introduce Yourself
  12. Way Finding
  13. Telephone Etiquette
  14. Ask Preferred Name (Adult)
  15. Service Recovery
  16. Assess Situation
  17. Support The Team
  18. Ask Preferred Name (child)
  19. Introduce Colleagues by Name
  20. Compassionate Communication
  21. Greet Patients In Lobby/Hallway
  22. Way Finding
  23. Respond Promptly
  24. Confirm Next Steps