OfferAssistanceIntroduceYourselfRespondPromptlyServiceRecoveryGreet PatientsInLobby/HallwayWayFindingDemonstrateSensitivityAskPreferredLanguageAskPreferredName(Adult)Make EyeContact &SmileWayFindingTelephoneEtiquetteCompassionateCommunicationServiceRecoveryAssessSituationPersonalizeInteractionsRespondPromptlyIntroduceColleaguesby NameGreetPatientsin LineConfirmUnderstandingAskPreferredName(child)ExpectationSettingSupportTheTeamConfirmNextStepsOfferAssistanceIntroduceYourselfRespondPromptlyServiceRecoveryGreet PatientsInLobby/HallwayWayFindingDemonstrateSensitivityAskPreferredLanguageAskPreferredName(Adult)Make EyeContact &SmileWayFindingTelephoneEtiquetteCompassionateCommunicationServiceRecoveryAssessSituationPersonalizeInteractionsRespondPromptlyIntroduceColleaguesby NameGreetPatientsin LineConfirmUnderstandingAskPreferredName(child)ExpectationSettingSupportTheTeamConfirmNextSteps

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Assistance
  2. Introduce Yourself
  3. Respond Promptly
  4. Service Recovery
  5. Greet Patients In Lobby/Hallway
  6. Way Finding
  7. Demonstrate Sensitivity
  8. Ask Preferred Language
  9. Ask Preferred Name (Adult)
  10. Make Eye Contact & Smile
  11. Way Finding
  12. Telephone Etiquette
  13. Compassionate Communication
  14. Service Recovery
  15. Assess Situation
  16. Personalize Interactions
  17. Respond Promptly
  18. Introduce Colleagues by Name
  19. Greet Patients in Line
  20. Confirm Understanding
  21. Ask Preferred Name (child)
  22. Expectation Setting
  23. Support The Team
  24. Confirm Next Steps