Greet PatientsInLobby/HallwayIntroduceYourselfAskPreferredLanguagePersonalizeInteractionsDemonstrateSensitivityAskPreferredName(Adult)ServiceRecoveryAskPreferredName(child)TelephoneEtiquetteGreetPatientsin LineAssessSituationRespondPromptlyServiceRecoveryOfferAssistanceExpectationSettingRespondPromptlyCompassionateCommunicationWayFindingConfirmUnderstandingMake EyeContact &SmileIntroduceColleaguesby NameSupportTheTeamConfirmNextStepsWayFindingGreet PatientsInLobby/HallwayIntroduceYourselfAskPreferredLanguagePersonalizeInteractionsDemonstrateSensitivityAskPreferredName(Adult)ServiceRecoveryAskPreferredName(child)TelephoneEtiquetteGreetPatientsin LineAssessSituationRespondPromptlyServiceRecoveryOfferAssistanceExpectationSettingRespondPromptlyCompassionateCommunicationWayFindingConfirmUnderstandingMake EyeContact &SmileIntroduceColleaguesby NameSupportTheTeamConfirmNextStepsWayFinding

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet Patients In Lobby/Hallway
  2. Introduce Yourself
  3. Ask Preferred Language
  4. Personalize Interactions
  5. Demonstrate Sensitivity
  6. Ask Preferred Name (Adult)
  7. Service Recovery
  8. Ask Preferred Name (child)
  9. Telephone Etiquette
  10. Greet Patients in Line
  11. Assess Situation
  12. Respond Promptly
  13. Service Recovery
  14. Offer Assistance
  15. Expectation Setting
  16. Respond Promptly
  17. Compassionate Communication
  18. Way Finding
  19. Confirm Understanding
  20. Make Eye Contact & Smile
  21. Introduce Colleagues by Name
  22. Support The Team
  23. Confirm Next Steps
  24. Way Finding