Greet Patients in Line Ask Preferred Name (Adult) Service Recovery Support The Team Respond Promptly Way Finding Ask Preferred Name (child) Service Recovery Ask Preferred Language Respond Promptly Way Finding Confirm Next Steps Make Eye Contact & Smile Confirm Understanding Demonstrate Sensitivity Greet Patients In Lobby/Hallway Expectation Setting Offer Assistance Compassionate Communication Personalize Interactions Assess Situation Introduce Colleagues by Name Telephone Etiquette Introduce Yourself Greet Patients in Line Ask Preferred Name (Adult) Service Recovery Support The Team Respond Promptly Way Finding Ask Preferred Name (child) Service Recovery Ask Preferred Language Respond Promptly Way Finding Confirm Next Steps Make Eye Contact & Smile Confirm Understanding Demonstrate Sensitivity Greet Patients In Lobby/Hallway Expectation Setting Offer Assistance Compassionate Communication Personalize Interactions Assess Situation Introduce Colleagues by Name Telephone Etiquette Introduce Yourself
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Greet Patients in Line
Ask Preferred Name (Adult)
Service Recovery
Support The Team
Respond Promptly
Way Finding
Ask Preferred Name (child)
Service Recovery
Ask Preferred Language
Respond Promptly
Way Finding
Confirm Next Steps
Make Eye Contact & Smile
Confirm Understanding
Demonstrate Sensitivity
Greet Patients In Lobby/Hallway
Expectation Setting
Offer Assistance
Compassionate Communication
Personalize Interactions
Assess Situation
Introduce Colleagues by Name
Telephone Etiquette
Introduce Yourself