AskPreferredName(Adult)AskPreferredName(child)CompassionateCommunicationExpectationSettingRespondPromptlyDemonstrateSensitivityWayFindingMake EyeContact &SmileServiceRecoveryOfferAssistanceSupportTheTeamGreet PatientsInLobby/HallwayWayFindingIntroduceColleaguesby NameConfirmNextStepsPersonalizeInteractionsGreetPatientsin LineServiceRecoveryIntroduceYourselfConfirmUnderstandingRespondPromptlyAskPreferredLanguageAssessSituationTelephoneEtiquetteAskPreferredName(Adult)AskPreferredName(child)CompassionateCommunicationExpectationSettingRespondPromptlyDemonstrateSensitivityWayFindingMake EyeContact &SmileServiceRecoveryOfferAssistanceSupportTheTeamGreet PatientsInLobby/HallwayWayFindingIntroduceColleaguesby NameConfirmNextStepsPersonalizeInteractionsGreetPatientsin LineServiceRecoveryIntroduceYourselfConfirmUnderstandingRespondPromptlyAskPreferredLanguageAssessSituationTelephoneEtiquette

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask Preferred Name (Adult)
  2. Ask Preferred Name (child)
  3. Compassionate Communication
  4. Expectation Setting
  5. Respond Promptly
  6. Demonstrate Sensitivity
  7. Way Finding
  8. Make Eye Contact & Smile
  9. Service Recovery
  10. Offer Assistance
  11. Support The Team
  12. Greet Patients In Lobby/Hallway
  13. Way Finding
  14. Introduce Colleagues by Name
  15. Confirm Next Steps
  16. Personalize Interactions
  17. Greet Patients in Line
  18. Service Recovery
  19. Introduce Yourself
  20. Confirm Understanding
  21. Respond Promptly
  22. Ask Preferred Language
  23. Assess Situation
  24. Telephone Etiquette