Ask Preferred Name (child) Greet Patients In Lobby/Hallway Way Finding Service Recovery Demonstrate Sensitivity Introduce Yourself Compassionate Communication Ask Preferred Language Service Recovery Offer Assistance Confirm Next Steps Way Finding Support The Team Assess Situation Respond Promptly Introduce Colleagues by Name Greet Patients in Line Personalize Interactions Confirm Understanding Telephone Etiquette Ask Preferred Name (Adult) Expectation Setting Respond Promptly Make Eye Contact & Smile Ask Preferred Name (child) Greet Patients In Lobby/Hallway Way Finding Service Recovery Demonstrate Sensitivity Introduce Yourself Compassionate Communication Ask Preferred Language Service Recovery Offer Assistance Confirm Next Steps Way Finding Support The Team Assess Situation Respond Promptly Introduce Colleagues by Name Greet Patients in Line Personalize Interactions Confirm Understanding Telephone Etiquette Ask Preferred Name (Adult) Expectation Setting Respond Promptly Make Eye Contact & Smile
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ask Preferred Name (child)
Greet Patients In Lobby/Hallway
Way Finding
Service Recovery
Demonstrate Sensitivity
Introduce Yourself
Compassionate Communication
Ask Preferred Language
Service Recovery
Offer Assistance
Confirm Next Steps
Way Finding
Support The Team
Assess Situation
Respond Promptly
Introduce Colleagues by Name
Greet Patients in Line
Personalize Interactions
Confirm Understanding
Telephone Etiquette
Ask Preferred Name (Adult)
Expectation Setting
Respond Promptly
Make Eye Contact & Smile