AskPreferredName(child)Greet PatientsInLobby/HallwayWayFindingServiceRecoveryDemonstrateSensitivityIntroduceYourselfCompassionateCommunicationAskPreferredLanguageServiceRecoveryOfferAssistanceConfirmNextStepsWayFindingSupportTheTeamAssessSituationRespondPromptlyIntroduceColleaguesby NameGreetPatientsin LinePersonalizeInteractionsConfirmUnderstandingTelephoneEtiquetteAskPreferredName(Adult)ExpectationSettingRespondPromptlyMake EyeContact &SmileAskPreferredName(child)Greet PatientsInLobby/HallwayWayFindingServiceRecoveryDemonstrateSensitivityIntroduceYourselfCompassionateCommunicationAskPreferredLanguageServiceRecoveryOfferAssistanceConfirmNextStepsWayFindingSupportTheTeamAssessSituationRespondPromptlyIntroduceColleaguesby NameGreetPatientsin LinePersonalizeInteractionsConfirmUnderstandingTelephoneEtiquetteAskPreferredName(Adult)ExpectationSettingRespondPromptlyMake EyeContact &Smile

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask Preferred Name (child)
  2. Greet Patients In Lobby/Hallway
  3. Way Finding
  4. Service Recovery
  5. Demonstrate Sensitivity
  6. Introduce Yourself
  7. Compassionate Communication
  8. Ask Preferred Language
  9. Service Recovery
  10. Offer Assistance
  11. Confirm Next Steps
  12. Way Finding
  13. Support The Team
  14. Assess Situation
  15. Respond Promptly
  16. Introduce Colleagues by Name
  17. Greet Patients in Line
  18. Personalize Interactions
  19. Confirm Understanding
  20. Telephone Etiquette
  21. Ask Preferred Name (Adult)
  22. Expectation Setting
  23. Respond Promptly
  24. Make Eye Contact & Smile