GreetPatientsin LineAskPreferredName(Adult)ServiceRecoverySupportTheTeamRespondPromptlyWayFindingAskPreferredName(child)ServiceRecoveryAskPreferredLanguageRespondPromptlyWayFindingConfirmNextStepsMake EyeContact &SmileConfirmUnderstandingDemonstrateSensitivityGreet PatientsInLobby/HallwayExpectationSettingOfferAssistanceCompassionateCommunicationPersonalizeInteractionsAssessSituationIntroduceColleaguesby NameTelephoneEtiquetteIntroduceYourselfGreetPatientsin LineAskPreferredName(Adult)ServiceRecoverySupportTheTeamRespondPromptlyWayFindingAskPreferredName(child)ServiceRecoveryAskPreferredLanguageRespondPromptlyWayFindingConfirmNextStepsMake EyeContact &SmileConfirmUnderstandingDemonstrateSensitivityGreet PatientsInLobby/HallwayExpectationSettingOfferAssistanceCompassionateCommunicationPersonalizeInteractionsAssessSituationIntroduceColleaguesby NameTelephoneEtiquetteIntroduceYourself

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet Patients in Line
  2. Ask Preferred Name (Adult)
  3. Service Recovery
  4. Support The Team
  5. Respond Promptly
  6. Way Finding
  7. Ask Preferred Name (child)
  8. Service Recovery
  9. Ask Preferred Language
  10. Respond Promptly
  11. Way Finding
  12. Confirm Next Steps
  13. Make Eye Contact & Smile
  14. Confirm Understanding
  15. Demonstrate Sensitivity
  16. Greet Patients In Lobby/Hallway
  17. Expectation Setting
  18. Offer Assistance
  19. Compassionate Communication
  20. Personalize Interactions
  21. Assess Situation
  22. Introduce Colleagues by Name
  23. Telephone Etiquette
  24. Introduce Yourself