AssessSituationIntroduceColleaguesby NameCompassionateCommunicationIntroduceYourselfServiceRecoveryRespondPromptlyPersonalizeInteractionsWayFindingConfirmNextStepsGreetPatientsin LineTelephoneEtiquetteRespondPromptlyMake EyeContact &SmileExpectationSettingOfferAssistanceAskPreferredName(child)DemonstrateSensitivityGreet PatientsInLobby/HallwayAskPreferredLanguageAskPreferredName(Adult)WayFindingSupportTheTeamServiceRecoveryConfirmUnderstandingAssessSituationIntroduceColleaguesby NameCompassionateCommunicationIntroduceYourselfServiceRecoveryRespondPromptlyPersonalizeInteractionsWayFindingConfirmNextStepsGreetPatientsin LineTelephoneEtiquetteRespondPromptlyMake EyeContact &SmileExpectationSettingOfferAssistanceAskPreferredName(child)DemonstrateSensitivityGreet PatientsInLobby/HallwayAskPreferredLanguageAskPreferredName(Adult)WayFindingSupportTheTeamServiceRecoveryConfirmUnderstanding

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assess Situation
  2. Introduce Colleagues by Name
  3. Compassionate Communication
  4. Introduce Yourself
  5. Service Recovery
  6. Respond Promptly
  7. Personalize Interactions
  8. Way Finding
  9. Confirm Next Steps
  10. Greet Patients in Line
  11. Telephone Etiquette
  12. Respond Promptly
  13. Make Eye Contact & Smile
  14. Expectation Setting
  15. Offer Assistance
  16. Ask Preferred Name (child)
  17. Demonstrate Sensitivity
  18. Greet Patients In Lobby/Hallway
  19. Ask Preferred Language
  20. Ask Preferred Name (Adult)
  21. Way Finding
  22. Support The Team
  23. Service Recovery
  24. Confirm Understanding