SupportTheTeamAskPreferredLanguageWayFindingIntroduceYourselfMake EyeContact &SmileTelephoneEtiquetteOfferAssistanceConfirmUnderstandingAskPreferredName(Adult)IntroduceColleaguesby NameRespondPromptlyServiceRecoveryRespondPromptlyAssessSituationPersonalizeInteractionsAskPreferredName(child)WayFindingExpectationSettingDemonstrateSensitivityGreet PatientsInLobby/HallwayCompassionateCommunicationConfirmNextStepsServiceRecoveryGreetPatientsin LineSupportTheTeamAskPreferredLanguageWayFindingIntroduceYourselfMake EyeContact &SmileTelephoneEtiquetteOfferAssistanceConfirmUnderstandingAskPreferredName(Adult)IntroduceColleaguesby NameRespondPromptlyServiceRecoveryRespondPromptlyAssessSituationPersonalizeInteractionsAskPreferredName(child)WayFindingExpectationSettingDemonstrateSensitivityGreet PatientsInLobby/HallwayCompassionateCommunicationConfirmNextStepsServiceRecoveryGreetPatientsin Line

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Support The Team
  2. Ask Preferred Language
  3. Way Finding
  4. Introduce Yourself
  5. Make Eye Contact & Smile
  6. Telephone Etiquette
  7. Offer Assistance
  8. Confirm Understanding
  9. Ask Preferred Name (Adult)
  10. Introduce Colleagues by Name
  11. Respond Promptly
  12. Service Recovery
  13. Respond Promptly
  14. Assess Situation
  15. Personalize Interactions
  16. Ask Preferred Name (child)
  17. Way Finding
  18. Expectation Setting
  19. Demonstrate Sensitivity
  20. Greet Patients In Lobby/Hallway
  21. Compassionate Communication
  22. Confirm Next Steps
  23. Service Recovery
  24. Greet Patients in Line