IntroduceColleaguesby NameTelephoneEtiquetteExpectationSettingMake EyeContact &SmileServiceRecoveryAskPreferredName(child)DemonstrateSensitivityPersonalizeInteractionsRespondPromptlyIntroduceYourselfAskPreferredLanguageConfirmNextStepsGreet PatientsInLobby/HallwayGreetPatientsin LineWayFindingAssessSituationConfirmUnderstandingCompassionateCommunicationRespondPromptlySupportTheTeamServiceRecoveryWayFindingOfferAssistanceAskPreferredName(Adult)IntroduceColleaguesby NameTelephoneEtiquetteExpectationSettingMake EyeContact &SmileServiceRecoveryAskPreferredName(child)DemonstrateSensitivityPersonalizeInteractionsRespondPromptlyIntroduceYourselfAskPreferredLanguageConfirmNextStepsGreet PatientsInLobby/HallwayGreetPatientsin LineWayFindingAssessSituationConfirmUnderstandingCompassionateCommunicationRespondPromptlySupportTheTeamServiceRecoveryWayFindingOfferAssistanceAskPreferredName(Adult)

PCARES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Introduce Colleagues by Name
  2. Telephone Etiquette
  3. Expectation Setting
  4. Make Eye Contact & Smile
  5. Service Recovery
  6. Ask Preferred Name (child)
  7. Demonstrate Sensitivity
  8. Personalize Interactions
  9. Respond Promptly
  10. Introduce Yourself
  11. Ask Preferred Language
  12. Confirm Next Steps
  13. Greet Patients In Lobby/Hallway
  14. Greet Patients in Line
  15. Way Finding
  16. Assess Situation
  17. Confirm Understanding
  18. Compassionate Communication
  19. Respond Promptly
  20. Support The Team
  21. Service Recovery
  22. Way Finding
  23. Offer Assistance
  24. Ask Preferred Name (Adult)