ProductrecommendationsUsingappropriatesystemsEmpathyandcompassionProperholdtechniqueIndividualizesserviceFree!Deescalatethecustomer.ResearchbestoptionsGratitudeCorrectdisputeprocessSurveyActivelisteningskillsAdditionalassistanceRecappinginformationEffectivequestioningtechniquesAppropriatetone duringgreetingEducatingcustomerIKEAtone ofvoiceDefinedgreetingwas usedExemplifiesthe spirit ofone IKEAAppropriateknowledgePropertransfertechniqueRFCUse ofcustomer'snameRecapsolutionProductrecommendationsUsingappropriatesystemsEmpathyandcompassionProperholdtechniqueIndividualizesserviceFree!Deescalatethecustomer.ResearchbestoptionsGratitudeCorrectdisputeprocessSurveyActivelisteningskillsAdditionalassistanceRecappinginformationEffectivequestioningtechniquesAppropriatetone duringgreetingEducatingcustomerIKEAtone ofvoiceDefinedgreetingwas usedExemplifiesthe spirit ofone IKEAAppropriateknowledgePropertransfertechniqueRFCUse ofcustomer'snameRecapsolution

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
I
5
O
6
N
7
G
8
G
9
O
10
N
11
I
12
G
13
B
14
N
15
B
16
G
17
B
18
O
19
O
20
I
21
G
22
N
23
I
24
B
25
B
  1. N-Product recommendations
  2. I-Using appropriate systems
  3. O-Empathy and compassion
  4. I-Proper hold technique
  5. O-Individualizes service
  6. N-Free!
  7. G-Deescalate the customer.
  8. G-Research best options
  9. O-Gratitude
  10. N-Correct dispute process
  11. I-Survey
  12. G-Active listening skills
  13. B-Additional assistance
  14. N-Recapping information
  15. B-Effective questioning techniques
  16. G-Appropriate tone during greeting
  17. B-Educating customer
  18. O-IKEA tone of voice
  19. O-Defined greeting was used
  20. I-Exemplifies the spirit of one IKEA
  21. G-Appropriate knowledge
  22. N-Proper transfer technique
  23. I-RFC
  24. B-Use of customer's name
  25. B-Recap solution