Free!Definedgreetingwas usedUsingappropriatesystemsExemplifiesthe spirit ofone IKEAAppropriateknowledgeRFCAdditionalassistanceRecappinginformationEducatingcustomerProductrecommendationsDeescalatethecustomer.IndividualizesserviceActivelisteningskillsUse ofcustomer'snameProperholdtechniqueResearchbestoptionsAppropriatetone duringgreetingPropertransfertechniqueSurveyEffectivequestioningtechniquesRecapsolutionEmpathyandcompassionIKEAtone ofvoiceGratitudeCorrectdisputeprocessFree!Definedgreetingwas usedUsingappropriatesystemsExemplifiesthe spirit ofone IKEAAppropriateknowledgeRFCAdditionalassistanceRecappinginformationEducatingcustomerProductrecommendationsDeescalatethecustomer.IndividualizesserviceActivelisteningskillsUse ofcustomer'snameProperholdtechniqueResearchbestoptionsAppropriatetone duringgreetingPropertransfertechniqueSurveyEffectivequestioningtechniquesRecapsolutionEmpathyandcompassionIKEAtone ofvoiceGratitudeCorrectdisputeprocess

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
I
5
G
6
I
7
B
8
N
9
B
10
N
11
G
12
O
13
G
14
B
15
I
16
G
17
G
18
N
19
I
20
B
21
B
22
O
23
O
24
O
25
N
  1. N-Free!
  2. O-Defined greeting was used
  3. I-Using appropriate systems
  4. I-Exemplifies the spirit of one IKEA
  5. G-Appropriate knowledge
  6. I-RFC
  7. B-Additional assistance
  8. N-Recapping information
  9. B-Educating customer
  10. N-Product recommendations
  11. G-Deescalate the customer.
  12. O-Individualizes service
  13. G-Active listening skills
  14. B-Use of customer's name
  15. I-Proper hold technique
  16. G-Research best options
  17. G-Appropriate tone during greeting
  18. N-Proper transfer technique
  19. I-Survey
  20. B-Effective questioning techniques
  21. B-Recap solution
  22. O-Empathy and compassion
  23. O-IKEA tone of voice
  24. O-Gratitude
  25. N-Correct dispute process