EmpathyandcompassionActivelisteningskillsResearchbestoptionsRFCEducatingcustomerUse ofcustomer'snameIndividualizesserviceGratitudeRecapsolutionFree!AppropriateknowledgeSurveyRecappinginformationExemplifiesthe spirit ofone IKEADeescalatethecustomer.AdditionalassistanceUsingappropriatesystemsDefinedgreetingwas usedPropertransfertechniqueProperholdtechniqueIKEAtone ofvoiceCorrectdisputeprocessEffectivequestioningtechniquesProductrecommendationsAppropriatetone duringgreetingEmpathyandcompassionActivelisteningskillsResearchbestoptionsRFCEducatingcustomerUse ofcustomer'snameIndividualizesserviceGratitudeRecapsolutionFree!AppropriateknowledgeSurveyRecappinginformationExemplifiesthe spirit ofone IKEADeescalatethecustomer.AdditionalassistanceUsingappropriatesystemsDefinedgreetingwas usedPropertransfertechniqueProperholdtechniqueIKEAtone ofvoiceCorrectdisputeprocessEffectivequestioningtechniquesProductrecommendationsAppropriatetone duringgreeting

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
I
5
B
6
B
7
O
8
O
9
B
10
N
11
G
12
I
13
N
14
I
15
G
16
B
17
I
18
O
19
N
20
I
21
O
22
N
23
B
24
N
25
G
  1. O-Empathy and compassion
  2. G-Active listening skills
  3. G-Research best options
  4. I-RFC
  5. B-Educating customer
  6. B-Use of customer's name
  7. O-Individualizes service
  8. O-Gratitude
  9. B-Recap solution
  10. N-Free!
  11. G-Appropriate knowledge
  12. I-Survey
  13. N-Recapping information
  14. I-Exemplifies the spirit of one IKEA
  15. G-Deescalate the customer.
  16. B-Additional assistance
  17. I-Using appropriate systems
  18. O-Defined greeting was used
  19. N-Proper transfer technique
  20. I-Proper hold technique
  21. O-IKEA tone of voice
  22. N-Correct dispute process
  23. B-Effective questioning techniques
  24. N-Product recommendations
  25. G-Appropriate tone during greeting