Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I-RFC
2. O-IKEA tone of voice
3. N-Recapping information
4. I-Proper hold technique
5. G-Research best options
6. B-Recap solution
7. B-Use of customer's name
8. O-Empathy and compassion
9. G-Appropriate tone during greeting
10. N-Correct dispute process
11. I-Survey
12. N-Product recommendations
13. O-Gratitude
14. B-Educating customer
15. G-Active listening skills
16. O-Individualizes service
17. B-Additional assistance
18. N-Free!
19. B-Effective questioning techniques
20. O-Defined greeting was used
21. I-Using appropriate systems
22. I-Exemplifies the spirit of one IKEA
23. G-Deescalate the customer.
24. G-Appropriate knowledge
25. N-Proper transfer technique