PropertransfertechniqueIKEAtone ofvoiceAppropriatetone duringgreetingEducatingcustomerCorrectdisputeprocessResearchbestoptionsDefinedgreetingwas usedGratitudeUse ofcustomer'snameEffectivequestioningtechniquesProductrecommendationsRecappinginformationActivelisteningskillsUsingappropriatesystemsRFCDeescalatethecustomer.RecapsolutionAppropriateknowledgeEmpathyandcompassionExemplifiesthe spirit ofone IKEAProperholdtechniqueFree!AdditionalassistanceIndividualizesserviceSurveyPropertransfertechniqueIKEAtone ofvoiceAppropriatetone duringgreetingEducatingcustomerCorrectdisputeprocessResearchbestoptionsDefinedgreetingwas usedGratitudeUse ofcustomer'snameEffectivequestioningtechniquesProductrecommendationsRecappinginformationActivelisteningskillsUsingappropriatesystemsRFCDeescalatethecustomer.RecapsolutionAppropriateknowledgeEmpathyandcompassionExemplifiesthe spirit ofone IKEAProperholdtechniqueFree!AdditionalassistanceIndividualizesserviceSurvey

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
B
5
N
6
G
7
O
8
O
9
B
10
B
11
N
12
N
13
G
14
I
15
I
16
G
17
B
18
G
19
O
20
I
21
I
22
N
23
B
24
O
25
I
  1. N-Proper transfer technique
  2. O-IKEA tone of voice
  3. G-Appropriate tone during greeting
  4. B-Educating customer
  5. N-Correct dispute process
  6. G-Research best options
  7. O-Defined greeting was used
  8. O-Gratitude
  9. B-Use of customer's name
  10. B-Effective questioning techniques
  11. N-Product recommendations
  12. N-Recapping information
  13. G-Active listening skills
  14. I-Using appropriate systems
  15. I-RFC
  16. G-Deescalate the customer.
  17. B-Recap solution
  18. G-Appropriate knowledge
  19. O-Empathy and compassion
  20. I-Exemplifies the spirit of one IKEA
  21. I-Proper hold technique
  22. N-Free!
  23. B-Additional assistance
  24. O-Individualizes service
  25. I-Survey