EducatingcustomerProperholdtechniqueExemplifiesthe spirit ofone IKEAGratitudeCorrectdisputeprocessDefinedgreetingwas usedIKEAtone ofvoiceAdditionalassistanceSurveyPropertransfertechniqueFree!Deescalatethecustomer.RecappinginformationUsingappropriatesystemsEmpathyandcompassionUse ofcustomer'snameAppropriatetone duringgreetingEffectivequestioningtechniquesActivelisteningskillsIndividualizesserviceAppropriateknowledgeRFCRecapsolutionProductrecommendationsResearchbestoptionsEducatingcustomerProperholdtechniqueExemplifiesthe spirit ofone IKEAGratitudeCorrectdisputeprocessDefinedgreetingwas usedIKEAtone ofvoiceAdditionalassistanceSurveyPropertransfertechniqueFree!Deescalatethecustomer.RecappinginformationUsingappropriatesystemsEmpathyandcompassionUse ofcustomer'snameAppropriatetone duringgreetingEffectivequestioningtechniquesActivelisteningskillsIndividualizesserviceAppropriateknowledgeRFCRecapsolutionProductrecommendationsResearchbestoptions

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
O
5
N
6
O
7
O
8
B
9
I
10
N
11
N
12
G
13
N
14
I
15
O
16
B
17
G
18
B
19
G
20
O
21
G
22
I
23
B
24
N
25
G
  1. B-Educating customer
  2. I-Proper hold technique
  3. I-Exemplifies the spirit of one IKEA
  4. O-Gratitude
  5. N-Correct dispute process
  6. O-Defined greeting was used
  7. O-IKEA tone of voice
  8. B-Additional assistance
  9. I-Survey
  10. N-Proper transfer technique
  11. N-Free!
  12. G-Deescalate the customer.
  13. N-Recapping information
  14. I-Using appropriate systems
  15. O-Empathy and compassion
  16. B-Use of customer's name
  17. G-Appropriate tone during greeting
  18. B-Effective questioning techniques
  19. G-Active listening skills
  20. O-Individualizes service
  21. G-Appropriate knowledge
  22. I-RFC
  23. B-Recap solution
  24. N-Product recommendations
  25. G-Research best options