CorrectdisputeprocessPropertransfertechniqueEducatingcustomerDefinedgreetingwas usedEmpathyandcompassionRFCFree!RecappinginformationExemplifiesthe spirit ofone IKEAUsingappropriatesystemsProductrecommendationsGratitudeAppropriateknowledgeAppropriatetone duringgreetingSurveyIKEAtone ofvoiceUse ofcustomer'snameDeescalatethecustomer.AdditionalassistanceRecapsolutionResearchbestoptionsIndividualizesserviceActivelisteningskillsEffectivequestioningtechniquesProperholdtechniqueCorrectdisputeprocessPropertransfertechniqueEducatingcustomerDefinedgreetingwas usedEmpathyandcompassionRFCFree!RecappinginformationExemplifiesthe spirit ofone IKEAUsingappropriatesystemsProductrecommendationsGratitudeAppropriateknowledgeAppropriatetone duringgreetingSurveyIKEAtone ofvoiceUse ofcustomer'snameDeescalatethecustomer.AdditionalassistanceRecapsolutionResearchbestoptionsIndividualizesserviceActivelisteningskillsEffectivequestioningtechniquesProperholdtechnique

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
O
5
O
6
I
7
N
8
N
9
I
10
I
11
N
12
O
13
G
14
G
15
I
16
O
17
B
18
G
19
B
20
B
21
G
22
O
23
G
24
B
25
I
  1. N-Correct dispute process
  2. N-Proper transfer technique
  3. B-Educating customer
  4. O-Defined greeting was used
  5. O-Empathy and compassion
  6. I-RFC
  7. N-Free!
  8. N-Recapping information
  9. I-Exemplifies the spirit of one IKEA
  10. I-Using appropriate systems
  11. N-Product recommendations
  12. O-Gratitude
  13. G-Appropriate knowledge
  14. G-Appropriate tone during greeting
  15. I-Survey
  16. O-IKEA tone of voice
  17. B-Use of customer's name
  18. G-Deescalate the customer.
  19. B-Additional assistance
  20. B-Recap solution
  21. G-Research best options
  22. O-Individualizes service
  23. G-Active listening skills
  24. B-Effective questioning techniques
  25. I-Proper hold technique