Free!Use ofcustomer'snameProperholdtechniqueEmpathyandcompassionDefinedgreetingwas usedExemplifiesthe spirit ofone IKEARFCAppropriatetone duringgreetingPropertransfertechniqueSurveyEffectivequestioningtechniquesAdditionalassistanceDeescalatethecustomer.ResearchbestoptionsIndividualizesserviceRecapsolutionRecappinginformationEducatingcustomerGratitudeProductrecommendationsUsingappropriatesystemsAppropriateknowledgeCorrectdisputeprocessIKEAtone ofvoiceActivelisteningskillsFree!Use ofcustomer'snameProperholdtechniqueEmpathyandcompassionDefinedgreetingwas usedExemplifiesthe spirit ofone IKEARFCAppropriatetone duringgreetingPropertransfertechniqueSurveyEffectivequestioningtechniquesAdditionalassistanceDeescalatethecustomer.ResearchbestoptionsIndividualizesserviceRecapsolutionRecappinginformationEducatingcustomerGratitudeProductrecommendationsUsingappropriatesystemsAppropriateknowledgeCorrectdisputeprocessIKEAtone ofvoiceActivelisteningskills

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
I
4
O
5
O
6
I
7
I
8
G
9
N
10
I
11
B
12
B
13
G
14
G
15
O
16
B
17
N
18
B
19
O
20
N
21
I
22
G
23
N
24
O
25
G
  1. N-Free!
  2. B-Use of customer's name
  3. I-Proper hold technique
  4. O-Empathy and compassion
  5. O-Defined greeting was used
  6. I-Exemplifies the spirit of one IKEA
  7. I-RFC
  8. G-Appropriate tone during greeting
  9. N-Proper transfer technique
  10. I-Survey
  11. B-Effective questioning techniques
  12. B-Additional assistance
  13. G-Deescalate the customer.
  14. G-Research best options
  15. O-Individualizes service
  16. B-Recap solution
  17. N-Recapping information
  18. B-Educating customer
  19. O-Gratitude
  20. N-Product recommendations
  21. I-Using appropriate systems
  22. G-Appropriate knowledge
  23. N-Correct dispute process
  24. O-IKEA tone of voice
  25. G-Active listening skills