Exemplifiesthe spirit ofone IKEADefinedgreetingwas usedEducatingcustomerCorrectdisputeprocessFree!SurveyUse ofcustomer'snameRFCResearchbestoptionsRecapsolutionPropertransfertechniqueEmpathyandcompassionEffectivequestioningtechniquesUsingappropriatesystemsProductrecommendationsDeescalatethecustomer.IKEAtone ofvoiceGratitudeActivelisteningskillsAppropriatetone duringgreetingProperholdtechniqueIndividualizesserviceRecappinginformationAppropriateknowledgeAdditionalassistanceExemplifiesthe spirit ofone IKEADefinedgreetingwas usedEducatingcustomerCorrectdisputeprocessFree!SurveyUse ofcustomer'snameRFCResearchbestoptionsRecapsolutionPropertransfertechniqueEmpathyandcompassionEffectivequestioningtechniquesUsingappropriatesystemsProductrecommendationsDeescalatethecustomer.IKEAtone ofvoiceGratitudeActivelisteningskillsAppropriatetone duringgreetingProperholdtechniqueIndividualizesserviceRecappinginformationAppropriateknowledgeAdditionalassistance

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
N
5
N
6
I
7
B
8
I
9
G
10
B
11
N
12
O
13
B
14
I
15
N
16
G
17
O
18
O
19
G
20
G
21
I
22
O
23
N
24
G
25
B
  1. I-Exemplifies the spirit of one IKEA
  2. O-Defined greeting was used
  3. B-Educating customer
  4. N-Correct dispute process
  5. N-Free!
  6. I-Survey
  7. B-Use of customer's name
  8. I-RFC
  9. G-Research best options
  10. B-Recap solution
  11. N-Proper transfer technique
  12. O-Empathy and compassion
  13. B-Effective questioning techniques
  14. I-Using appropriate systems
  15. N-Product recommendations
  16. G-Deescalate the customer.
  17. O-IKEA tone of voice
  18. O-Gratitude
  19. G-Active listening skills
  20. G-Appropriate tone during greeting
  21. I-Proper hold technique
  22. O-Individualizes service
  23. N-Recapping information
  24. G-Appropriate knowledge
  25. B-Additional assistance