EffectivequestioningtechniquesIndividualizesserviceGratitudeAppropriateknowledgeFree!PropertransfertechniqueRecappinginformationEducatingcustomerCorrectdisputeprocessProductrecommendationsActivelisteningskillsSurveyEmpathyandcompassionDeescalatethecustomer.AdditionalassistanceIKEAtone ofvoiceProperholdtechniqueRFCDefinedgreetingwas usedAppropriatetone duringgreetingUsingappropriatesystemsUse ofcustomer'snameExemplifiesthe spirit ofone IKEARecapsolutionResearchbestoptionsEffectivequestioningtechniquesIndividualizesserviceGratitudeAppropriateknowledgeFree!PropertransfertechniqueRecappinginformationEducatingcustomerCorrectdisputeprocessProductrecommendationsActivelisteningskillsSurveyEmpathyandcompassionDeescalatethecustomer.AdditionalassistanceIKEAtone ofvoiceProperholdtechniqueRFCDefinedgreetingwas usedAppropriatetone duringgreetingUsingappropriatesystemsUse ofcustomer'snameExemplifiesthe spirit ofone IKEARecapsolutionResearchbestoptions

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
G
5
N
6
N
7
N
8
B
9
N
10
N
11
G
12
I
13
O
14
G
15
B
16
O
17
I
18
I
19
O
20
G
21
I
22
B
23
I
24
B
25
G
  1. B-Effective questioning techniques
  2. O-Individualizes service
  3. O-Gratitude
  4. G-Appropriate knowledge
  5. N-Free!
  6. N-Proper transfer technique
  7. N-Recapping information
  8. B-Educating customer
  9. N-Correct dispute process
  10. N-Product recommendations
  11. G-Active listening skills
  12. I-Survey
  13. O-Empathy and compassion
  14. G-Deescalate the customer.
  15. B-Additional assistance
  16. O-IKEA tone of voice
  17. I-Proper hold technique
  18. I-RFC
  19. O-Defined greeting was used
  20. G-Appropriate tone during greeting
  21. I-Using appropriate systems
  22. B-Use of customer's name
  23. I-Exemplifies the spirit of one IKEA
  24. B-Recap solution
  25. G-Research best options