IKEAtone ofvoiceProductrecommendationsEffectivequestioningtechniquesAppropriateknowledgeEmpathyandcompassionCorrectdisputeprocessSurveyEducatingcustomerIndividualizesserviceUse ofcustomer'snameResearchbestoptionsDefinedgreetingwas usedAdditionalassistanceRecappinginformationPropertransfertechniqueAppropriatetone duringgreetingFree!GratitudeDeescalatethecustomer.UsingappropriatesystemsRFCRecapsolutionExemplifiesthe spirit ofone IKEAActivelisteningskillsProperholdtechniqueIKEAtone ofvoiceProductrecommendationsEffectivequestioningtechniquesAppropriateknowledgeEmpathyandcompassionCorrectdisputeprocessSurveyEducatingcustomerIndividualizesserviceUse ofcustomer'snameResearchbestoptionsDefinedgreetingwas usedAdditionalassistanceRecappinginformationPropertransfertechniqueAppropriatetone duringgreetingFree!GratitudeDeescalatethecustomer.UsingappropriatesystemsRFCRecapsolutionExemplifiesthe spirit ofone IKEAActivelisteningskillsProperholdtechnique

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
G
5
O
6
N
7
I
8
B
9
O
10
B
11
G
12
O
13
B
14
N
15
N
16
G
17
N
18
O
19
G
20
I
21
I
22
B
23
I
24
G
25
I
  1. O-IKEA tone of voice
  2. N-Product recommendations
  3. B-Effective questioning techniques
  4. G-Appropriate knowledge
  5. O-Empathy and compassion
  6. N-Correct dispute process
  7. I-Survey
  8. B-Educating customer
  9. O-Individualizes service
  10. B-Use of customer's name
  11. G-Research best options
  12. O-Defined greeting was used
  13. B-Additional assistance
  14. N-Recapping information
  15. N-Proper transfer technique
  16. G-Appropriate tone during greeting
  17. N-Free!
  18. O-Gratitude
  19. G-Deescalate the customer.
  20. I-Using appropriate systems
  21. I-RFC
  22. B-Recap solution
  23. I-Exemplifies the spirit of one IKEA
  24. G-Active listening skills
  25. I-Proper hold technique