EducatingcustomerAdditionalassistanceIndividualizesserviceResearchbestoptionsEffectivequestioningtechniquesCorrectdisputeprocessUsingappropriatesystemsDefinedgreetingwas usedProperholdtechniqueAppropriatetone duringgreetingRFCFree!AppropriateknowledgeGratitudePropertransfertechniqueDeescalatethecustomer.Use ofcustomer'snameProductrecommendationsRecapsolutionSurveyRecappinginformationEmpathyandcompassionActivelisteningskillsExemplifiesthe spirit ofone IKEAIKEAtone ofvoiceEducatingcustomerAdditionalassistanceIndividualizesserviceResearchbestoptionsEffectivequestioningtechniquesCorrectdisputeprocessUsingappropriatesystemsDefinedgreetingwas usedProperholdtechniqueAppropriatetone duringgreetingRFCFree!AppropriateknowledgeGratitudePropertransfertechniqueDeescalatethecustomer.Use ofcustomer'snameProductrecommendationsRecapsolutionSurveyRecappinginformationEmpathyandcompassionActivelisteningskillsExemplifiesthe spirit ofone IKEAIKEAtone ofvoice

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
G
5
B
6
N
7
I
8
O
9
I
10
G
11
I
12
N
13
G
14
O
15
N
16
G
17
B
18
N
19
B
20
I
21
N
22
O
23
G
24
I
25
O
  1. B-Educating customer
  2. B-Additional assistance
  3. O-Individualizes service
  4. G-Research best options
  5. B-Effective questioning techniques
  6. N-Correct dispute process
  7. I-Using appropriate systems
  8. O-Defined greeting was used
  9. I-Proper hold technique
  10. G-Appropriate tone during greeting
  11. I-RFC
  12. N-Free!
  13. G-Appropriate knowledge
  14. O-Gratitude
  15. N-Proper transfer technique
  16. G-Deescalate the customer.
  17. B-Use of customer's name
  18. N-Product recommendations
  19. B-Recap solution
  20. I-Survey
  21. N-Recapping information
  22. O-Empathy and compassion
  23. G-Active listening skills
  24. I-Exemplifies the spirit of one IKEA
  25. O-IKEA tone of voice