EmpathyandcompassionDefinedgreetingwas usedProductrecommendationsFree!Exemplifiesthe spirit ofone IKEAGratitudeAdditionalassistancePropertransfertechniqueActivelisteningskillsRecappinginformationSurveyAppropriatetone duringgreetingUsingappropriatesystemsRFCIKEAtone ofvoiceAppropriateknowledgeResearchbestoptionsEducatingcustomerEffectivequestioningtechniquesIndividualizesserviceUse ofcustomer'snameRecapsolutionCorrectdisputeprocessProperholdtechniqueDeescalatethecustomer.EmpathyandcompassionDefinedgreetingwas usedProductrecommendationsFree!Exemplifiesthe spirit ofone IKEAGratitudeAdditionalassistancePropertransfertechniqueActivelisteningskillsRecappinginformationSurveyAppropriatetone duringgreetingUsingappropriatesystemsRFCIKEAtone ofvoiceAppropriateknowledgeResearchbestoptionsEducatingcustomerEffectivequestioningtechniquesIndividualizesserviceUse ofcustomer'snameRecapsolutionCorrectdisputeprocessProperholdtechniqueDeescalatethecustomer.

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
N
4
N
5
I
6
O
7
B
8
N
9
G
10
N
11
I
12
G
13
I
14
I
15
O
16
G
17
G
18
B
19
B
20
O
21
B
22
B
23
N
24
I
25
G
  1. O-Empathy and compassion
  2. O-Defined greeting was used
  3. N-Product recommendations
  4. N-Free!
  5. I-Exemplifies the spirit of one IKEA
  6. O-Gratitude
  7. B-Additional assistance
  8. N-Proper transfer technique
  9. G-Active listening skills
  10. N-Recapping information
  11. I-Survey
  12. G-Appropriate tone during greeting
  13. I-Using appropriate systems
  14. I-RFC
  15. O-IKEA tone of voice
  16. G-Appropriate knowledge
  17. G-Research best options
  18. B-Educating customer
  19. B-Effective questioning techniques
  20. O-Individualizes service
  21. B-Use of customer's name
  22. B-Recap solution
  23. N-Correct dispute process
  24. I-Proper hold technique
  25. G-Deescalate the customer.