Use of customer's name Defined greeting was used Research best options Additional assistance Gratitude IKEA tone of voice Educating customer Product recommendations Exemplifies the spirit of one IKEA Recap solution Correct dispute process Recapping information RFC Deescalate the customer. Effective questioning techniques Empathy and compassion Using appropriate systems Proper transfer technique Individualizes service Appropriate tone during greeting Proper hold technique Free! Active listening skills Appropriate knowledge Survey Use of customer's name Defined greeting was used Research best options Additional assistance Gratitude IKEA tone of voice Educating customer Product recommendations Exemplifies the spirit of one IKEA Recap solution Correct dispute process Recapping information RFC Deescalate the customer. Effective questioning techniques Empathy and compassion Using appropriate systems Proper transfer technique Individualizes service Appropriate tone during greeting Proper hold technique Free! Active listening skills Appropriate knowledge Survey
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Use of customer's name
O-Defined greeting was used
G-Research best options
B-Additional assistance
O-Gratitude
O-IKEA tone of voice
B-Educating customer
N-Product recommendations
I-Exemplifies the spirit of one IKEA
B-Recap solution
N-Correct dispute process
N-Recapping information
I-RFC
G-Deescalate the customer.
B-Effective questioning techniques
O-Empathy and compassion
I-Using appropriate systems
N-Proper transfer technique
O-Individualizes service
G-Appropriate tone during greeting
I-Proper hold technique
N-Free!
G-Active listening skills
G-Appropriate knowledge
I-Survey