Use ofcustomer'snameDefinedgreetingwas usedResearchbestoptionsAdditionalassistanceGratitudeIKEAtone ofvoiceEducatingcustomerProductrecommendationsExemplifiesthe spirit ofone IKEARecapsolutionCorrectdisputeprocessRecappinginformationRFCDeescalatethecustomer.EffectivequestioningtechniquesEmpathyandcompassionUsingappropriatesystemsPropertransfertechniqueIndividualizesserviceAppropriatetone duringgreetingProperholdtechniqueFree!ActivelisteningskillsAppropriateknowledgeSurveyUse ofcustomer'snameDefinedgreetingwas usedResearchbestoptionsAdditionalassistanceGratitudeIKEAtone ofvoiceEducatingcustomerProductrecommendationsExemplifiesthe spirit ofone IKEARecapsolutionCorrectdisputeprocessRecappinginformationRFCDeescalatethecustomer.EffectivequestioningtechniquesEmpathyandcompassionUsingappropriatesystemsPropertransfertechniqueIndividualizesserviceAppropriatetone duringgreetingProperholdtechniqueFree!ActivelisteningskillsAppropriateknowledgeSurvey

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
B
5
O
6
O
7
B
8
N
9
I
10
B
11
N
12
N
13
I
14
G
15
B
16
O
17
I
18
N
19
O
20
G
21
I
22
N
23
G
24
G
25
I
  1. B-Use of customer's name
  2. O-Defined greeting was used
  3. G-Research best options
  4. B-Additional assistance
  5. O-Gratitude
  6. O-IKEA tone of voice
  7. B-Educating customer
  8. N-Product recommendations
  9. I-Exemplifies the spirit of one IKEA
  10. B-Recap solution
  11. N-Correct dispute process
  12. N-Recapping information
  13. I-RFC
  14. G-Deescalate the customer.
  15. B-Effective questioning techniques
  16. O-Empathy and compassion
  17. I-Using appropriate systems
  18. N-Proper transfer technique
  19. O-Individualizes service
  20. G-Appropriate tone during greeting
  21. I-Proper hold technique
  22. N-Free!
  23. G-Active listening skills
  24. G-Appropriate knowledge
  25. I-Survey