AppropriateknowledgeEmpathyandcompassionDefinedgreetingwas usedRecappinginformationFree!AdditionalassistanceProductrecommendationsAppropriatetone duringgreetingGratitudeExemplifiesthe spirit ofone IKEAUsingappropriatesystemsUse ofcustomer'snameEffectivequestioningtechniquesDeescalatethecustomer.ProperholdtechniqueSurveyPropertransfertechniqueCorrectdisputeprocessRFCIndividualizesserviceEducatingcustomerActivelisteningskillsIKEAtone ofvoiceRecapsolutionResearchbestoptionsAppropriateknowledgeEmpathyandcompassionDefinedgreetingwas usedRecappinginformationFree!AdditionalassistanceProductrecommendationsAppropriatetone duringgreetingGratitudeExemplifiesthe spirit ofone IKEAUsingappropriatesystemsUse ofcustomer'snameEffectivequestioningtechniquesDeescalatethecustomer.ProperholdtechniqueSurveyPropertransfertechniqueCorrectdisputeprocessRFCIndividualizesserviceEducatingcustomerActivelisteningskillsIKEAtone ofvoiceRecapsolutionResearchbestoptions

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
N
5
N
6
B
7
N
8
G
9
O
10
I
11
I
12
B
13
B
14
G
15
I
16
I
17
N
18
N
19
I
20
O
21
B
22
G
23
O
24
B
25
G
  1. G-Appropriate knowledge
  2. O-Empathy and compassion
  3. O-Defined greeting was used
  4. N-Recapping information
  5. N-Free!
  6. B-Additional assistance
  7. N-Product recommendations
  8. G-Appropriate tone during greeting
  9. O-Gratitude
  10. I-Exemplifies the spirit of one IKEA
  11. I-Using appropriate systems
  12. B-Use of customer's name
  13. B-Effective questioning techniques
  14. G-Deescalate the customer.
  15. I-Proper hold technique
  16. I-Survey
  17. N-Proper transfer technique
  18. N-Correct dispute process
  19. I-RFC
  20. O-Individualizes service
  21. B-Educating customer
  22. G-Active listening skills
  23. O-IKEA tone of voice
  24. B-Recap solution
  25. G-Research best options