Deescalatethecustomer.AppropriateknowledgeUse ofcustomer'snameRecapsolutionFree!Appropriatetone duringgreetingGratitudeUsingappropriatesystemsProperholdtechniqueIKEAtone ofvoiceResearchbestoptionsEducatingcustomerExemplifiesthe spirit ofone IKEARecappinginformationEmpathyandcompassionSurveyCorrectdisputeprocessIndividualizesservicePropertransfertechniqueRFCProductrecommendationsEffectivequestioningtechniquesDefinedgreetingwas usedAdditionalassistanceActivelisteningskillsDeescalatethecustomer.AppropriateknowledgeUse ofcustomer'snameRecapsolutionFree!Appropriatetone duringgreetingGratitudeUsingappropriatesystemsProperholdtechniqueIKEAtone ofvoiceResearchbestoptionsEducatingcustomerExemplifiesthe spirit ofone IKEARecappinginformationEmpathyandcompassionSurveyCorrectdisputeprocessIndividualizesservicePropertransfertechniqueRFCProductrecommendationsEffectivequestioningtechniquesDefinedgreetingwas usedAdditionalassistanceActivelisteningskills

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
B
5
N
6
G
7
O
8
I
9
I
10
O
11
G
12
B
13
I
14
N
15
O
16
I
17
N
18
O
19
N
20
I
21
N
22
B
23
O
24
B
25
G
  1. G-Deescalate the customer.
  2. G-Appropriate knowledge
  3. B-Use of customer's name
  4. B-Recap solution
  5. N-Free!
  6. G-Appropriate tone during greeting
  7. O-Gratitude
  8. I-Using appropriate systems
  9. I-Proper hold technique
  10. O-IKEA tone of voice
  11. G-Research best options
  12. B-Educating customer
  13. I-Exemplifies the spirit of one IKEA
  14. N-Recapping information
  15. O-Empathy and compassion
  16. I-Survey
  17. N-Correct dispute process
  18. O-Individualizes service
  19. N-Proper transfer technique
  20. I-RFC
  21. N-Product recommendations
  22. B-Effective questioning techniques
  23. O-Defined greeting was used
  24. B-Additional assistance
  25. G-Active listening skills