AdditionalassistanceFree!AppropriateknowledgeActivelisteningskillsCorrectdisputeprocessRFCDefinedgreetingwas usedSurveyProductrecommendationsIKEAtone ofvoiceEmpathyandcompassionResearchbestoptionsIndividualizesservicePropertransfertechniqueUse ofcustomer'snameGratitudeDeescalatethecustomer.EffectivequestioningtechniquesUsingappropriatesystemsRecappinginformationExemplifiesthe spirit ofone IKEAAppropriatetone duringgreetingEducatingcustomerRecapsolutionProperholdtechniqueAdditionalassistanceFree!AppropriateknowledgeActivelisteningskillsCorrectdisputeprocessRFCDefinedgreetingwas usedSurveyProductrecommendationsIKEAtone ofvoiceEmpathyandcompassionResearchbestoptionsIndividualizesservicePropertransfertechniqueUse ofcustomer'snameGratitudeDeescalatethecustomer.EffectivequestioningtechniquesUsingappropriatesystemsRecappinginformationExemplifiesthe spirit ofone IKEAAppropriatetone duringgreetingEducatingcustomerRecapsolutionProperholdtechnique

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
G
5
N
6
I
7
O
8
I
9
N
10
O
11
O
12
G
13
O
14
N
15
B
16
O
17
G
18
B
19
I
20
N
21
I
22
G
23
B
24
B
25
I
  1. B-Additional assistance
  2. N-Free!
  3. G-Appropriate knowledge
  4. G-Active listening skills
  5. N-Correct dispute process
  6. I-RFC
  7. O-Defined greeting was used
  8. I-Survey
  9. N-Product recommendations
  10. O-IKEA tone of voice
  11. O-Empathy and compassion
  12. G-Research best options
  13. O-Individualizes service
  14. N-Proper transfer technique
  15. B-Use of customer's name
  16. O-Gratitude
  17. G-Deescalate the customer.
  18. B-Effective questioning techniques
  19. I-Using appropriate systems
  20. N-Recapping information
  21. I-Exemplifies the spirit of one IKEA
  22. G-Appropriate tone during greeting
  23. B-Educating customer
  24. B-Recap solution
  25. I-Proper hold technique