SurveyFree!PropertransfertechniqueGratitudeUsingappropriatesystemsDeescalatethecustomer.IndividualizesserviceAppropriatetone duringgreetingRFCProperholdtechniqueProductrecommendationsEducatingcustomerCorrectdisputeprocessEffectivequestioningtechniquesResearchbestoptionsUse ofcustomer'snameAdditionalassistanceExemplifiesthe spirit ofone IKEAIKEAtone ofvoiceRecapsolutionAppropriateknowledgeRecappinginformationActivelisteningskillsEmpathyandcompassionDefinedgreetingwas usedSurveyFree!PropertransfertechniqueGratitudeUsingappropriatesystemsDeescalatethecustomer.IndividualizesserviceAppropriatetone duringgreetingRFCProperholdtechniqueProductrecommendationsEducatingcustomerCorrectdisputeprocessEffectivequestioningtechniquesResearchbestoptionsUse ofcustomer'snameAdditionalassistanceExemplifiesthe spirit ofone IKEAIKEAtone ofvoiceRecapsolutionAppropriateknowledgeRecappinginformationActivelisteningskillsEmpathyandcompassionDefinedgreetingwas used

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
N
4
O
5
I
6
G
7
O
8
G
9
I
10
I
11
N
12
B
13
N
14
B
15
G
16
B
17
B
18
I
19
O
20
B
21
G
22
N
23
G
24
O
25
O
  1. I-Survey
  2. N-Free!
  3. N-Proper transfer technique
  4. O-Gratitude
  5. I-Using appropriate systems
  6. G-Deescalate the customer.
  7. O-Individualizes service
  8. G-Appropriate tone during greeting
  9. I-RFC
  10. I-Proper hold technique
  11. N-Product recommendations
  12. B-Educating customer
  13. N-Correct dispute process
  14. B-Effective questioning techniques
  15. G-Research best options
  16. B-Use of customer's name
  17. B-Additional assistance
  18. I-Exemplifies the spirit of one IKEA
  19. O-IKEA tone of voice
  20. B-Recap solution
  21. G-Appropriate knowledge
  22. N-Recapping information
  23. G-Active listening skills
  24. O-Empathy and compassion
  25. O-Defined greeting was used