Exemplifies the spirit of one IKEA Defined greeting was used Educating customer Correct dispute process Free! Survey Use of customer's name RFC Research best options Recap solution Proper transfer technique Empathy and compassion Effective questioning techniques Using appropriate systems Product recommendations Deescalate the customer. IKEA tone of voice Gratitude Active listening skills Appropriate tone during greeting Proper hold technique Individualizes service Recapping information Appropriate knowledge Additional assistance Exemplifies the spirit of one IKEA Defined greeting was used Educating customer Correct dispute process Free! Survey Use of customer's name RFC Research best options Recap solution Proper transfer technique Empathy and compassion Effective questioning techniques Using appropriate systems Product recommendations Deescalate the customer. IKEA tone of voice Gratitude Active listening skills Appropriate tone during greeting Proper hold technique Individualizes service Recapping information Appropriate knowledge Additional assistance
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Exemplifies the spirit of one IKEA
O-Defined greeting was used
B-Educating customer
N-Correct dispute process
N-Free!
I-Survey
B-Use of customer's name
I-RFC
G-Research best options
B-Recap solution
N-Proper transfer technique
O-Empathy and compassion
B-Effective questioning techniques
I-Using appropriate systems
N-Product recommendations
G-Deescalate the customer.
O-IKEA tone of voice
O-Gratitude
G-Active listening skills
G-Appropriate tone during greeting
I-Proper hold technique
O-Individualizes service
N-Recapping information
G-Appropriate knowledge
B-Additional assistance