CorrectdisputeprocessFree!IndividualizesserviceRFCEducatingcustomerResearchbestoptionsProperholdtechniqueSurveyRecappinginformationDeescalatethecustomer.AdditionalassistanceRecapsolutionGratitudeProductrecommendationsAppropriatetone duringgreetingUsingappropriatesystemsAppropriateknowledgeEmpathyandcompassionIKEAtone ofvoicePropertransfertechniqueActivelisteningskillsExemplifiesthe spirit ofone IKEAUse ofcustomer'snameDefinedgreetingwas usedEffectivequestioningtechniquesCorrectdisputeprocessFree!IndividualizesserviceRFCEducatingcustomerResearchbestoptionsProperholdtechniqueSurveyRecappinginformationDeescalatethecustomer.AdditionalassistanceRecapsolutionGratitudeProductrecommendationsAppropriatetone duringgreetingUsingappropriatesystemsAppropriateknowledgeEmpathyandcompassionIKEAtone ofvoicePropertransfertechniqueActivelisteningskillsExemplifiesthe spirit ofone IKEAUse ofcustomer'snameDefinedgreetingwas usedEffectivequestioningtechniques

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
O
4
I
5
B
6
G
7
I
8
I
9
N
10
G
11
B
12
B
13
O
14
N
15
G
16
I
17
G
18
O
19
O
20
N
21
G
22
I
23
B
24
O
25
B
  1. N-Correct dispute process
  2. N-Free!
  3. O-Individualizes service
  4. I-RFC
  5. B-Educating customer
  6. G-Research best options
  7. I-Proper hold technique
  8. I-Survey
  9. N-Recapping information
  10. G-Deescalate the customer.
  11. B-Additional assistance
  12. B-Recap solution
  13. O-Gratitude
  14. N-Product recommendations
  15. G-Appropriate tone during greeting
  16. I-Using appropriate systems
  17. G-Appropriate knowledge
  18. O-Empathy and compassion
  19. O-IKEA tone of voice
  20. N-Proper transfer technique
  21. G-Active listening skills
  22. I-Exemplifies the spirit of one IKEA
  23. B-Use of customer's name
  24. O-Defined greeting was used
  25. B-Effective questioning techniques