Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Recapping information
2. B-Effective questioning techniques
3. G-Appropriate knowledge
4. B-Use of customer's name
5. O-Individualizes service
6. G-Research best options
7. G-Active listening skills
8. O-IKEA tone of voice
9. N-Free!
10. B-Additional assistance
11. G-Appropriate tone during greeting
12. N-Proper transfer technique
13. I-RFC
14. B-Educating customer
15. O-Gratitude
16. O-Defined greeting was used
17. N-Correct dispute process
18. O-Empathy and compassion
19. G-Deescalate the customer.
20. N-Product recommendations
21. I-Exemplifies the spirit of one IKEA
22. I-Proper hold technique
23. B-Recap solution
24. I-Using appropriate systems
25. I-Survey