Exemplifiesthe spirit ofone IKEAIKEAtone ofvoiceDeescalatethecustomer.Definedgreetingwas usedGratitudeAdditionalassistanceUsingappropriatesystemsEffectivequestioningtechniquesPropertransfertechniqueFree!RFCProperholdtechniqueCorrectdisputeprocessRecapsolutionAppropriatetone duringgreetingUse ofcustomer'snameRecappinginformationActivelisteningskillsAppropriateknowledgeEmpathyandcompassionEducatingcustomerProductrecommendationsResearchbestoptionsSurveyIndividualizesserviceExemplifiesthe spirit ofone IKEAIKEAtone ofvoiceDeescalatethecustomer.Definedgreetingwas usedGratitudeAdditionalassistanceUsingappropriatesystemsEffectivequestioningtechniquesPropertransfertechniqueFree!RFCProperholdtechniqueCorrectdisputeprocessRecapsolutionAppropriatetone duringgreetingUse ofcustomer'snameRecappinginformationActivelisteningskillsAppropriateknowledgeEmpathyandcompassionEducatingcustomerProductrecommendationsResearchbestoptionsSurveyIndividualizesservice

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
O
5
O
6
B
7
I
8
B
9
N
10
N
11
I
12
I
13
N
14
B
15
G
16
B
17
N
18
G
19
G
20
O
21
B
22
N
23
G
24
I
25
O
  1. I-Exemplifies the spirit of one IKEA
  2. O-IKEA tone of voice
  3. G-Deescalate the customer.
  4. O-Defined greeting was used
  5. O-Gratitude
  6. B-Additional assistance
  7. I-Using appropriate systems
  8. B-Effective questioning techniques
  9. N-Proper transfer technique
  10. N-Free!
  11. I-RFC
  12. I-Proper hold technique
  13. N-Correct dispute process
  14. B-Recap solution
  15. G-Appropriate tone during greeting
  16. B-Use of customer's name
  17. N-Recapping information
  18. G-Active listening skills
  19. G-Appropriate knowledge
  20. O-Empathy and compassion
  21. B-Educating customer
  22. N-Product recommendations
  23. G-Research best options
  24. I-Survey
  25. O-Individualizes service