(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"We're losing [lots of] money"
Calling within the first hour looking for update on a ticket
You don't know something you should
"Do you know when this will be fixed?"
Call should've gone to another team but they're not in
Trying to escalate on the initial call
Ticket is with a carrier and we don't have updates from them to give customer
Pushback from another team
"This is ridiculous"
Wants tech expedited
Should've called 811
Can't be verified
6+ minute longest wait in queue
"This is a business!"
"We've been down for [amount of time] now"
Refusing to troubleshoot
Doesn't have correct information for identifying the trouble line/circuit
5+ people waiting in queue
Carrier being pushy
"Can we get this sped up any?"
"Do you know when a tech will be out" in a place we don't schedule
NNE Call
"I called this in [amount of time] ago!"
Another department doesn't know something they should
