(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ticket is with a carrier and we don't have updates from them to give customer
Can't be verified
"Can we get this sped up any?"
Should've called 811
NNE Call
"This is a business!"
"This is ridiculous"
Trying to escalate on the initial call
Calling within the first hour looking for update on a ticket
6+ minute longest wait in queue
"We've been down for [amount of time] now"
Doesn't have correct information for identifying the trouble line/circuit
Refusing to troubleshoot
You don't know something you should
Wants tech expedited
"Do you know when a tech will be out" in a place we don't schedule
"Do you know when this will be fixed?"
"I called this in [amount of time] ago!"
Call should've gone to another team but they're not in
5+ people waiting in queue
Carrier being pushy
Not a CCI customer
Another department doesn't know something they should
