This bingo card has 25 words: "This is a business!", "Can we get this sped up any?", "This is ridiculous", "We're losing [lots of] money", "Do you know when this will be fixed?", "I called this in [amount of time] ago!", Doesn't have correct information for identifying the trouble line/circuit, Refusing to troubleshoot, Can't be verified, "We've been down for [amount of time] now", NNE Call, Carrier being pushy, Pushback from another team, Wants tech expedited, "Do you know when a tech will be out" in a place we don't schedule, Calling within the first hour looking for update on a ticket, Trying to escalate on the initial call, Call should've gone to another team but they're not in, Ticket is with a carrier and we don't have updates from them to give customer, 5+ people waiting in queue, Not a CCI customer, 6+ minute longest wait in queue, Should've called 811, Another department doesn't know something they should and You don't know something you should.
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