I canunderstand howpaying morethen you meantto would beconcerning.I hear you'reupsetregarding yourdispute beingrebilledI understandthis is difficultplease give methe opportunityto resolve thisissue for youThatwouldfrustrateme, too.I would beupsetregarding thatif I were youas wellI heard you'reupsetregarding(create yourown situation)What I’mcurrentlydoing tohelp you isI totallyunderstandyour concernregarding thatlate fee.Im so sorryyou had tocall backagain about(situation)I hear you'reconcernedabout yourAPRThank you verymuch for bringingthis to ourattention, so thatwe can deal withthis immediatelyThank youfor giving meall thatinformation(base agentIf I were inyour position, Iwould feel thesame way.I definitely canunderstand theconcern with thedeferred interestpromotionexpiring.I understandhow frustratingit is calling inmultiple timesto resolve yourissueI am so sorryyou haddifficulty withthe IVR makingyour paymentWe will helpyou get thisissueresolvedright awayI'm sorry you haddifficultly usingyour card I canunderstand thatwould beupsetting.It sounds likethings aregoing well foryoucongratulationsI wouldcome tothe sameconclusionOh no that isawful, Can youtell me a littlemore about it,pleaseI know it'sfrustrating whenyour system isn'tworking makingthose payment,we are here tohelpCongratulationson gettingmarriedYou’reabsolutelycorrect, I amsorry thathappen to youMr/Mrs ….I canunderstand howpaying morethen you meantto would beconcerning.I hear you'reupsetregarding yourdispute beingrebilledI understandthis is difficultplease give methe opportunityto resolve thisissue for youThatwouldfrustrateme, too.I would beupsetregarding thatif I were youas wellI heard you'reupsetregarding(create yourown situation)What I’mcurrentlydoing tohelp you isI totallyunderstandyour concernregarding thatlate fee.Im so sorryyou had tocall backagain about(situation)I hear you'reconcernedabout yourAPRThank you verymuch for bringingthis to ourattention, so thatwe can deal withthis immediatelyThank youfor giving meall thatinformation(base agentIf I were inyour position, Iwould feel thesame way.I definitely canunderstand theconcern with thedeferred interestpromotionexpiring.I understandhow frustratingit is calling inmultiple timesto resolve yourissueI am so sorryyou haddifficulty withthe IVR makingyour paymentWe will helpyou get thisissueresolvedright awayI'm sorry you haddifficultly usingyour card I canunderstand thatwould beupsetting.It sounds likethings aregoing well foryoucongratulationsI wouldcome tothe sameconclusionOh no that isawful, Can youtell me a littlemore about it,pleaseI know it'sfrustrating whenyour system isn'tworking makingthose payment,we are here tohelpCongratulationson gettingmarriedYou’reabsolutelycorrect, I amsorry thathappen to youMr/Mrs ….

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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