Empathy Bingo

Empathy Bingo Card

This bingo card has a free space and 24 words: Congratulations on getting married, I definitely can understand the concern with the deferred interest promotion expiring., I am so sorry you had difficulty with the IVR making your payment, I understand how frustrating it is calling in multiple times to resolve your issue, It sounds like things are going well for you congratulations, I hear you're concerned about your APR, I totally understand your concern regarding that late fee., Thank you for giving me all that information (base agent, I hear you're upset regarding your dispute being rebilled, I can understand how paying more then you meant to would be concerning., I know it's frustrating when your system isn't working making those payment, we are here to help, I'm sorry you had difficultly using your card I can understand that would be upsetting., I would be upset regarding that if I were you as well, I heard you're upset regarding (create your own situation), Thank you very much for bringing this to our attention, so that we can deal with this immediately, We will help you get this issue resolved right away, You’re absolutely correct, I am sorry that happen to you Mr/Mrs …., Oh no that is awful, Can you tell me a little more about it, please, Im so sorry you had to call back again about (situation), If I were in your position, I would feel the same way., That would frustrate me, too., I would come to the same conclusion, I understand this is difficult please give me the opportunity to resolve this issue for you and What I’m currently doing to help you is.

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Empathy and Required Information Bingo | Acknowledgements | Empathy and Resolution | Empathy and Resolution | ARM Chair Bingo!

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