IntangibleServicegapDeliveryGapMarketingmixDistributiveFairnesszone oftoleranceProceduralfairnessHeterogeneityCustomerServiceValueServiceVoice-of-customer(VOC)programStandardsgapCommunicationGapIdeasServicequalityEmotionalSupportKnowledgegapPerishableEmpowermentGoodsServiceGapModelInseparableInstrumentalsupportIntangibleServicegapDeliveryGapMarketingmixDistributiveFairnesszone oftoleranceProceduralfairnessHeterogeneityCustomerServiceValueServiceVoice-of-customer(VOC)programStandardsgapCommunicationGapIdeasServicequalityEmotionalSupportKnowledgegapPerishableEmpowermentGoodsServiceGapModelInseparableInstrumentalsupport

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Intangible
  2. Service gap
  3. Delivery Gap
  4. Marketing mix
  5. Distributive Fairness
  6. zone of tolerance
  7. Procedural fairness
  8. Heterogeneity
  9. Customer Service
  10. Value
  11. Service
  12. Voice-of-customer (VOC) program
  13. Standards gap
  14. Communication Gap
  15. Ideas
  16. Service quality
  17. Emotional Support
  18. Knowledge gap
  19. Perishable
  20. Empowerment
  21. Goods
  22. Service Gap Model
  23. Inseparable
  24. Instrumental support