PerishableStandardsgapServicequalityDistributiveFairnessIdeasProceduralfairnessIntangibleServiceGapModelDeliveryGapInseparableHeterogeneityCommunicationGapCustomerServiceVoice-of-customer(VOC)programInstrumentalsupportMarketingmixEmpowermentValueServicezone oftoleranceKnowledgegapGoodsServicegapEmotionalSupportPerishableStandardsgapServicequalityDistributiveFairnessIdeasProceduralfairnessIntangibleServiceGapModelDeliveryGapInseparableHeterogeneityCommunicationGapCustomerServiceVoice-of-customer(VOC)programInstrumentalsupportMarketingmixEmpowermentValueServicezone oftoleranceKnowledgegapGoodsServicegapEmotionalSupport

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perishable
  2. Standards gap
  3. Service quality
  4. Distributive Fairness
  5. Ideas
  6. Procedural fairness
  7. Intangible
  8. Service Gap Model
  9. Delivery Gap
  10. Inseparable
  11. Heterogeneity
  12. Communication Gap
  13. Customer Service
  14. Voice-of-customer (VOC) program
  15. Instrumental support
  16. Marketing mix
  17. Empowerment
  18. Value
  19. Service
  20. zone of tolerance
  21. Knowledge gap
  22. Goods
  23. Service gap
  24. Emotional Support