WorldClassCallResearchHoldTechniquesStrongAcknowledgeTransitiontoProbeThankthememberEmpathyTerminologyGainAcceptanceCallMgmtProbingSolutionsDeadAirConfidenceRecapFollowedup aspromisedHipaaNON-FCRGiving thememberhomeworkWordChoiceDocumentCorrectlyNextStepsActiveListeningCompassionOptionsI canNextStepsanythingelse?FCRWorldClassCallResearchHoldTechniquesStrongAcknowledgeTransitiontoProbeThankthememberEmpathyTerminologyGainAcceptanceCallMgmtProbingSolutionsDeadAirConfidenceRecapFollowedup aspromisedHipaaNON-FCRGiving thememberhomeworkWordChoiceDocumentCorrectlyNextStepsActiveListeningCompassionOptionsI canNextStepsanythingelse?FCR

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
O
5
B
6
G
7
I
8
N
9
G
10
O
11
N
12
B
13
B
14
O
15
O
16
G
17
N
18
B
19
I
20
G
21
I
22
N
23
O
24
I
25
G
26
B
27
B
28
G
29
O
  1. N-World Class Call
  2. I-Research
  3. I-Hold Techniques
  4. O-Strong Acknowledge
  5. B-Transition to Probe
  6. G-Thank the member
  7. I-Empathy
  8. N-Terminology
  9. G-Gain Acceptance
  10. O-Call Mgmt
  11. N-Probing
  12. B-Solutions
  13. B-Dead Air
  14. O-Confidence
  15. O-Recap
  16. G-Followed up as promised
  17. N-Hipaa
  18. B-NON-FCR
  19. I-Giving the member homework
  20. G-Word Choice
  21. I-Document Correctly
  22. N-Next Steps
  23. O-Active Listening
  24. I-Compassion
  25. G-Options
  26. B-I can
  27. B-Next Steps
  28. G-anything else?
  29. O-FCR