CompassionEmpathyRecapConfidenceDocumentCorrectlyOptionsGiving thememberhomeworkDeadAirResearchNextStepsHoldTechniquesActiveListeningTerminologyNextStepsProbingThankthememberTransitiontoProbeCallMgmtWorldClassCallStrongAcknowledgeSolutionsWordChoiceNON-FCRI canFollowedup aspromisedFCRHipaaGainAcceptanceanythingelse?CompassionEmpathyRecapConfidenceDocumentCorrectlyOptionsGiving thememberhomeworkDeadAirResearchNextStepsHoldTechniquesActiveListeningTerminologyNextStepsProbingThankthememberTransitiontoProbeCallMgmtWorldClassCallStrongAcknowledgeSolutionsWordChoiceNON-FCRI canFollowedup aspromisedFCRHipaaGainAcceptanceanythingelse?

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
O
5
I
6
G
7
I
8
B
9
I
10
N
11
I
12
O
13
N
14
B
15
N
16
G
17
B
18
O
19
N
20
O
21
B
22
G
23
B
24
B
25
G
26
O
27
N
28
G
29
G
  1. I-Compassion
  2. I-Empathy
  3. O-Recap
  4. O-Confidence
  5. I-Document Correctly
  6. G-Options
  7. I-Giving the member homework
  8. B-Dead Air
  9. I-Research
  10. N-Next Steps
  11. I-Hold Techniques
  12. O-Active Listening
  13. N-Terminology
  14. B-Next Steps
  15. N-Probing
  16. G-Thank the member
  17. B-Transition to Probe
  18. O-Call Mgmt
  19. N-World Class Call
  20. O-Strong Acknowledge
  21. B-Solutions
  22. G-Word Choice
  23. B-NON-FCR
  24. B-I can
  25. G-Followed up as promised
  26. O-FCR
  27. N-Hipaa
  28. G-Gain Acceptance
  29. G-anything else?