HipaaWorldClassCallEmpathyTerminologyWordChoiceStrongAcknowledgeDeadAirSolutionsCallMgmtGiving thememberhomeworkanythingelse?I canFCRNextStepsCompassionProbingHoldTechniquesTransitiontoProbeDocumentCorrectlyResearchRecapNON-FCRNextStepsThankthememberFollowedup aspromisedConfidenceOptionsGainAcceptanceActiveListeningHipaaWorldClassCallEmpathyTerminologyWordChoiceStrongAcknowledgeDeadAirSolutionsCallMgmtGiving thememberhomeworkanythingelse?I canFCRNextStepsCompassionProbingHoldTechniquesTransitiontoProbeDocumentCorrectlyResearchRecapNON-FCRNextStepsThankthememberFollowedup aspromisedConfidenceOptionsGainAcceptanceActiveListening

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
N
5
G
6
O
7
B
8
B
9
O
10
I
11
G
12
B
13
O
14
N
15
I
16
N
17
I
18
B
19
I
20
I
21
O
22
B
23
B
24
G
25
G
26
O
27
G
28
G
29
O
  1. N-Hipaa
  2. N-World Class Call
  3. I-Empathy
  4. N-Terminology
  5. G-Word Choice
  6. O-Strong Acknowledge
  7. B-Dead Air
  8. B-Solutions
  9. O-Call Mgmt
  10. I-Giving the member homework
  11. G-anything else?
  12. B-I can
  13. O-FCR
  14. N-Next Steps
  15. I-Compassion
  16. N-Probing
  17. I-Hold Techniques
  18. B-Transition to Probe
  19. I-Document Correctly
  20. I-Research
  21. O-Recap
  22. B-NON-FCR
  23. B-Next Steps
  24. G-Thank the member
  25. G-Followed up as promised
  26. O-Confidence
  27. G-Options
  28. G-Gain Acceptance
  29. O-Active Listening