ActiveListeningNON-FCRNextStepsProbingRecapTransitiontoProbeGainAcceptanceEmpathyCompassionConfidenceThankthememberanythingelse?TerminologyOptionsHipaaSolutionsFollowedup aspromisedStrongAcknowledgeHoldTechniquesDocumentCorrectlyI canWorldClassCallNextStepsResearchGiving thememberhomeworkCallMgmtFCRDeadAirWordChoiceActiveListeningNON-FCRNextStepsProbingRecapTransitiontoProbeGainAcceptanceEmpathyCompassionConfidenceThankthememberanythingelse?TerminologyOptionsHipaaSolutionsFollowedup aspromisedStrongAcknowledgeHoldTechniquesDocumentCorrectlyI canWorldClassCallNextStepsResearchGiving thememberhomeworkCallMgmtFCRDeadAirWordChoice

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
B
4
N
5
O
6
B
7
G
8
I
9
I
10
O
11
G
12
G
13
N
14
G
15
N
16
B
17
G
18
O
19
I
20
I
21
B
22
N
23
N
24
I
25
I
26
O
27
O
28
B
29
G
  1. O-Active Listening
  2. B-NON-FCR
  3. B-Next Steps
  4. N-Probing
  5. O-Recap
  6. B-Transition to Probe
  7. G-Gain Acceptance
  8. I-Empathy
  9. I-Compassion
  10. O-Confidence
  11. G-Thank the member
  12. G-anything else?
  13. N-Terminology
  14. G-Options
  15. N-Hipaa
  16. B-Solutions
  17. G-Followed up as promised
  18. O-Strong Acknowledge
  19. I-Hold Techniques
  20. I-Document Correctly
  21. B-I can
  22. N-World Class Call
  23. N-Next Steps
  24. I-Research
  25. I-Giving the member homework
  26. O-Call Mgmt
  27. O-FCR
  28. B-Dead Air
  29. G-Word Choice