SolutionsOptionsResearchProbingTransitiontoProbeConfidenceNextStepsHipaaDocumentCorrectlyFCRWorldClassCallTerminologyCompassionRecapGiving thememberhomeworkNextStepsStrongAcknowledgeGainAcceptanceThankthememberNON-FCREmpathyDeadAirWordChoiceanythingelse?HoldTechniquesFollowedup aspromisedCallMgmtActiveListeningI canSolutionsOptionsResearchProbingTransitiontoProbeConfidenceNextStepsHipaaDocumentCorrectlyFCRWorldClassCallTerminologyCompassionRecapGiving thememberhomeworkNextStepsStrongAcknowledgeGainAcceptanceThankthememberNON-FCREmpathyDeadAirWordChoiceanythingelse?HoldTechniquesFollowedup aspromisedCallMgmtActiveListeningI can

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
N
5
B
6
O
7
N
8
N
9
I
10
O
11
N
12
N
13
I
14
O
15
I
16
B
17
O
18
G
19
G
20
B
21
I
22
B
23
G
24
G
25
I
26
G
27
O
28
O
29
B
  1. B-Solutions
  2. G-Options
  3. I-Research
  4. N-Probing
  5. B-Transition to Probe
  6. O-Confidence
  7. N-Next Steps
  8. N-Hipaa
  9. I-Document Correctly
  10. O-FCR
  11. N-World Class Call
  12. N-Terminology
  13. I-Compassion
  14. O-Recap
  15. I-Giving the member homework
  16. B-Next Steps
  17. O-Strong Acknowledge
  18. G-Gain Acceptance
  19. G-Thank the member
  20. B-NON-FCR
  21. I-Empathy
  22. B-Dead Air
  23. G-Word Choice
  24. G-anything else?
  25. I-Hold Techniques
  26. G-Followed up as promised
  27. O-Call Mgmt
  28. O-Active Listening
  29. B-I can