Giving thememberhomeworkConfidenceanythingelse?ProbingCompassionTerminologyFollowedup aspromisedHipaaTransitiontoProbeWorldClassCallThankthememberStrongAcknowledgeDeadAirOptionsI canHoldTechniquesResearchActiveListeningNextStepsSolutionsNextStepsEmpathyNON-FCRDocumentCorrectlyFCRGainAcceptanceCallMgmtWordChoiceRecapGiving thememberhomeworkConfidenceanythingelse?ProbingCompassionTerminologyFollowedup aspromisedHipaaTransitiontoProbeWorldClassCallThankthememberStrongAcknowledgeDeadAirOptionsI canHoldTechniquesResearchActiveListeningNextStepsSolutionsNextStepsEmpathyNON-FCRDocumentCorrectlyFCRGainAcceptanceCallMgmtWordChoiceRecap

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
N
5
I
6
N
7
G
8
N
9
B
10
N
11
G
12
O
13
B
14
G
15
B
16
I
17
I
18
O
19
N
20
B
21
B
22
I
23
B
24
I
25
O
26
G
27
O
28
G
29
O
  1. I-Giving the member homework
  2. O-Confidence
  3. G-anything else?
  4. N-Probing
  5. I-Compassion
  6. N-Terminology
  7. G-Followed up as promised
  8. N-Hipaa
  9. B-Transition to Probe
  10. N-World Class Call
  11. G-Thank the member
  12. O-Strong Acknowledge
  13. B-Dead Air
  14. G-Options
  15. B-I can
  16. I-Hold Techniques
  17. I-Research
  18. O-Active Listening
  19. N-Next Steps
  20. B-Solutions
  21. B-Next Steps
  22. I-Empathy
  23. B-NON-FCR
  24. I-Document Correctly
  25. O-FCR
  26. G-Gain Acceptance
  27. O-Call Mgmt
  28. G-Word Choice
  29. O-Recap