StrongAcknowledgeWordChoiceResearchCompassionRecapGainAcceptanceOptionsNON-FCRDeadAirNextStepsHipaaThankthememberTransitiontoProbeanythingelse?ProbingHoldTechniquesDocumentCorrectlyI canCallMgmtWorldClassCallConfidenceFCRActiveListeningSolutionsNextStepsEmpathyFollowedup aspromisedTerminologyGiving thememberhomeworkStrongAcknowledgeWordChoiceResearchCompassionRecapGainAcceptanceOptionsNON-FCRDeadAirNextStepsHipaaThankthememberTransitiontoProbeanythingelse?ProbingHoldTechniquesDocumentCorrectlyI canCallMgmtWorldClassCallConfidenceFCRActiveListeningSolutionsNextStepsEmpathyFollowedup aspromisedTerminologyGiving thememberhomework

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
I
5
O
6
G
7
G
8
B
9
B
10
N
11
N
12
G
13
B
14
G
15
N
16
I
17
I
18
B
19
O
20
N
21
O
22
O
23
O
24
B
25
B
26
I
27
G
28
N
29
I
  1. O-Strong Acknowledge
  2. G-Word Choice
  3. I-Research
  4. I-Compassion
  5. O-Recap
  6. G-Gain Acceptance
  7. G-Options
  8. B-NON-FCR
  9. B-Dead Air
  10. N-Next Steps
  11. N-Hipaa
  12. G-Thank the member
  13. B-Transition to Probe
  14. G-anything else?
  15. N-Probing
  16. I-Hold Techniques
  17. I-Document Correctly
  18. B-I can
  19. O-Call Mgmt
  20. N-World Class Call
  21. O-Confidence
  22. O-FCR
  23. O-Active Listening
  24. B-Solutions
  25. B-Next Steps
  26. I-Empathy
  27. G-Followed up as promised
  28. N-Terminology
  29. I-Giving the member homework