ProbingOptionsFCRWordChoiceHoldTechniquesNextStepsStrongAcknowledgeConfidenceCompassionWorldClassCallNextStepsSolutionsCallMgmtGainAcceptanceActiveListeningDocumentCorrectlyResearchGiving thememberhomeworkanythingelse?TransitiontoProbeEmpathyFollowedup aspromisedHipaaNON-FCRDeadAirRecapThankthememberTerminologyI canProbingOptionsFCRWordChoiceHoldTechniquesNextStepsStrongAcknowledgeConfidenceCompassionWorldClassCallNextStepsSolutionsCallMgmtGainAcceptanceActiveListeningDocumentCorrectlyResearchGiving thememberhomeworkanythingelse?TransitiontoProbeEmpathyFollowedup aspromisedHipaaNON-FCRDeadAirRecapThankthememberTerminologyI can

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
O
4
G
5
I
6
N
7
O
8
O
9
I
10
N
11
B
12
B
13
O
14
G
15
O
16
I
17
I
18
I
19
G
20
B
21
I
22
G
23
N
24
B
25
B
26
O
27
G
28
N
29
B
  1. N-Probing
  2. G-Options
  3. O-FCR
  4. G-Word Choice
  5. I-Hold Techniques
  6. N-Next Steps
  7. O-Strong Acknowledge
  8. O-Confidence
  9. I-Compassion
  10. N-World Class Call
  11. B-Next Steps
  12. B-Solutions
  13. O-Call Mgmt
  14. G-Gain Acceptance
  15. O-Active Listening
  16. I-Document Correctly
  17. I-Research
  18. I-Giving the member homework
  19. G-anything else?
  20. B-Transition to Probe
  21. I-Empathy
  22. G-Followed up as promised
  23. N-Hipaa
  24. B-NON-FCR
  25. B-Dead Air
  26. O-Recap
  27. G-Thank the member
  28. N-Terminology
  29. B-I can