NON- FCR Active Listening anything else? Giving the member homework I can Transition to Probe Empathy Thank the member Strong Acknowledge Recap FCR Hipaa Options Next Steps World Class Call Confidence Hold Techniques Gain Acceptance Solutions Terminology Followed up as promised Probing Dead Air Compassion Call Mgmt Document Correctly Word Choice Next Steps Research NON- FCR Active Listening anything else? Giving the member homework I can Transition to Probe Empathy Thank the member Strong Acknowledge Recap FCR Hipaa Options Next Steps World Class Call Confidence Hold Techniques Gain Acceptance Solutions Terminology Followed up as promised Probing Dead Air Compassion Call Mgmt Document Correctly Word Choice Next Steps Research
- Call List
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-NON-FCR
O-Active
Listening
G-anything else?
I-Giving the member homework
B-I can
B-Transition to
Probe
I-Empathy
G-Thank the member
O-Strong Acknowledge
O-Recap
O-FCR
N-Hipaa
G-Options
B-Next Steps
N-World Class Call
O-Confidence
I-Hold Techniques
G-Gain Acceptance
B-Solutions
N-Terminology
G-Followed up as promised
N-Probing
B-Dead
Air
I-Compassion
O-Call
Mgmt
I-Document Correctly
G-Word Choice
N-Next
Steps
I-Research