DocumentCorrectlyWorldClassCallTransitiontoProbeConfidenceStrongAcknowledgeWordChoiceCallMgmtanythingelse?DeadAirSolutionsFollowedup aspromisedFCRCompassionNextStepsGiving thememberhomeworkNON-FCROptionsActiveListeningHoldTechniquesProbingResearchI canGainAcceptanceNextStepsThankthememberEmpathyHipaaTerminologyRecapDocumentCorrectlyWorldClassCallTransitiontoProbeConfidenceStrongAcknowledgeWordChoiceCallMgmtanythingelse?DeadAirSolutionsFollowedup aspromisedFCRCompassionNextStepsGiving thememberhomeworkNON-FCROptionsActiveListeningHoldTechniquesProbingResearchI canGainAcceptanceNextStepsThankthememberEmpathyHipaaTerminologyRecap

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
O
5
O
6
G
7
O
8
G
9
B
10
B
11
G
12
O
13
I
14
N
15
I
16
B
17
G
18
O
19
I
20
N
21
I
22
B
23
G
24
B
25
G
26
I
27
N
28
N
29
O
  1. I-Document Correctly
  2. N-World Class Call
  3. B-Transition to Probe
  4. O-Confidence
  5. O-Strong Acknowledge
  6. G-Word Choice
  7. O-Call Mgmt
  8. G-anything else?
  9. B-Dead Air
  10. B-Solutions
  11. G-Followed up as promised
  12. O-FCR
  13. I-Compassion
  14. N-Next Steps
  15. I-Giving the member homework
  16. B-NON-FCR
  17. G-Options
  18. O-Active Listening
  19. I-Hold Techniques
  20. N-Probing
  21. I-Research
  22. B-I can
  23. G-Gain Acceptance
  24. B-Next Steps
  25. G-Thank the member
  26. I-Empathy
  27. N-Hipaa
  28. N-Terminology
  29. O-Recap