Giving the member homework Probing World Class Call Options Empathy Recap Compassion FCR Thank the member Hold Techniques Confidence Next Steps Research Terminology Dead Air Transition to Probe Hipaa Solutions NON- FCR Next Steps Document Correctly Call Mgmt Gain Acceptance Word Choice Followed up as promised anything else? Strong Acknowledge I can Active Listening Giving the member homework Probing World Class Call Options Empathy Recap Compassion FCR Thank the member Hold Techniques Confidence Next Steps Research Terminology Dead Air Transition to Probe Hipaa Solutions NON- FCR Next Steps Document Correctly Call Mgmt Gain Acceptance Word Choice Followed up as promised anything else? Strong Acknowledge I can Active Listening
- Call List
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Giving the member homework
N-Probing
N-World Class Call
G-Options
I-Empathy
O-Recap
I-Compassion
O-FCR
G-Thank the member
I-Hold Techniques
O-Confidence
N-Next
Steps
I-Research
N-Terminology
B-Dead
Air
B-Transition to
Probe
N-Hipaa
B-Solutions
B-NON-FCR
B-Next Steps
I-Document Correctly
O-Call
Mgmt
G-Gain Acceptance
G-Word Choice
G-Followed up as promised
G-anything else?
O-Strong Acknowledge
B-I can
O-Active
Listening