TransitiontoProbeThankthememberStrongAcknowledgeFCRDeadAirGiving thememberhomeworkHipaaFollowedup aspromisedCallMgmtI canDocumentCorrectlyTerminologyRecapGainAcceptanceNextStepsCompassionResearchWorldClassCallHoldTechniquesWordChoiceProbingEmpathyOptionsNextStepsanythingelse?NON-FCRSolutionsActiveListeningConfidenceTransitiontoProbeThankthememberStrongAcknowledgeFCRDeadAirGiving thememberhomeworkHipaaFollowedup aspromisedCallMgmtI canDocumentCorrectlyTerminologyRecapGainAcceptanceNextStepsCompassionResearchWorldClassCallHoldTechniquesWordChoiceProbingEmpathyOptionsNextStepsanythingelse?NON-FCRSolutionsActiveListeningConfidence

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
O
5
B
6
I
7
N
8
G
9
O
10
B
11
I
12
N
13
O
14
G
15
B
16
I
17
I
18
N
19
I
20
G
21
N
22
I
23
G
24
N
25
G
26
B
27
B
28
O
29
O
  1. B-Transition to Probe
  2. G-Thank the member
  3. O-Strong Acknowledge
  4. O-FCR
  5. B-Dead Air
  6. I-Giving the member homework
  7. N-Hipaa
  8. G-Followed up as promised
  9. O-Call Mgmt
  10. B-I can
  11. I-Document Correctly
  12. N-Terminology
  13. O-Recap
  14. G-Gain Acceptance
  15. B-Next Steps
  16. I-Compassion
  17. I-Research
  18. N-World Class Call
  19. I-Hold Techniques
  20. G-Word Choice
  21. N-Probing
  22. I-Empathy
  23. G-Options
  24. N-Next Steps
  25. G-anything else?
  26. B-NON-FCR
  27. B-Solutions
  28. O-Active Listening
  29. O-Confidence