Giving thememberhomeworkProbingWorldClassCallOptionsEmpathyRecapCompassionFCRThankthememberHoldTechniquesConfidenceNextStepsResearchTerminologyDeadAirTransitiontoProbeHipaaSolutionsNON-FCRNextStepsDocumentCorrectlyCallMgmtGainAcceptanceWordChoiceFollowedup aspromisedanythingelse?StrongAcknowledgeI canActiveListeningGiving thememberhomeworkProbingWorldClassCallOptionsEmpathyRecapCompassionFCRThankthememberHoldTechniquesConfidenceNextStepsResearchTerminologyDeadAirTransitiontoProbeHipaaSolutionsNON-FCRNextStepsDocumentCorrectlyCallMgmtGainAcceptanceWordChoiceFollowedup aspromisedanythingelse?StrongAcknowledgeI canActiveListening

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
N
4
G
5
I
6
O
7
I
8
O
9
G
10
I
11
O
12
N
13
I
14
N
15
B
16
B
17
N
18
B
19
B
20
B
21
I
22
O
23
G
24
G
25
G
26
G
27
O
28
B
29
O
  1. I-Giving the member homework
  2. N-Probing
  3. N-World Class Call
  4. G-Options
  5. I-Empathy
  6. O-Recap
  7. I-Compassion
  8. O-FCR
  9. G-Thank the member
  10. I-Hold Techniques
  11. O-Confidence
  12. N-Next Steps
  13. I-Research
  14. N-Terminology
  15. B-Dead Air
  16. B-Transition to Probe
  17. N-Hipaa
  18. B-Solutions
  19. B-NON-FCR
  20. B-Next Steps
  21. I-Document Correctly
  22. O-Call Mgmt
  23. G-Gain Acceptance
  24. G-Word Choice
  25. G-Followed up as promised
  26. G-anything else?
  27. O-Strong Acknowledge
  28. B-I can
  29. O-Active Listening