TerminologyCallMgmtHoldTechniquesThankthememberActiveListeningConfidenceEmpathyanythingelse?StrongAcknowledgeNextStepsGainAcceptanceDocumentCorrectlyDeadAirOptionsNextStepsRecapWordChoiceI canSolutionsNON-FCRFCRProbingWorldClassCallCompassionGiving thememberhomeworkHipaaTransitiontoProbeResearchFollowedup aspromisedTerminologyCallMgmtHoldTechniquesThankthememberActiveListeningConfidenceEmpathyanythingelse?StrongAcknowledgeNextStepsGainAcceptanceDocumentCorrectlyDeadAirOptionsNextStepsRecapWordChoiceI canSolutionsNON-FCRFCRProbingWorldClassCallCompassionGiving thememberhomeworkHipaaTransitiontoProbeResearchFollowedup aspromised

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
G
5
O
6
O
7
I
8
G
9
O
10
N
11
G
12
I
13
B
14
G
15
B
16
O
17
G
18
B
19
B
20
B
21
O
22
N
23
N
24
I
25
I
26
N
27
B
28
I
29
G
  1. N-Terminology
  2. O-Call Mgmt
  3. I-Hold Techniques
  4. G-Thank the member
  5. O-Active Listening
  6. O-Confidence
  7. I-Empathy
  8. G-anything else?
  9. O-Strong Acknowledge
  10. N-Next Steps
  11. G-Gain Acceptance
  12. I-Document Correctly
  13. B-Dead Air
  14. G-Options
  15. B-Next Steps
  16. O-Recap
  17. G-Word Choice
  18. B-I can
  19. B-Solutions
  20. B-NON-FCR
  21. O-FCR
  22. N-Probing
  23. N-World Class Call
  24. I-Compassion
  25. I-Giving the member homework
  26. N-Hipaa
  27. B-Transition to Probe
  28. I-Research
  29. G-Followed up as promised