TerminologyStrongAcknowledgeWorldClassCallConfidenceRecapActiveListeningNextStepsDocumentCorrectlyWordChoiceFCRCallMgmtThankthememberCompassionGiving thememberhomeworkEmpathyI canDeadAirFollowedup aspromisedTransitiontoProbeNON-FCRSolutionsNextStepsGainAcceptanceHipaaanythingelse?ResearchOptionsHoldTechniquesProbingTerminologyStrongAcknowledgeWorldClassCallConfidenceRecapActiveListeningNextStepsDocumentCorrectlyWordChoiceFCRCallMgmtThankthememberCompassionGiving thememberhomeworkEmpathyI canDeadAirFollowedup aspromisedTransitiontoProbeNON-FCRSolutionsNextStepsGainAcceptanceHipaaanythingelse?ResearchOptionsHoldTechniquesProbing

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
O
5
O
6
O
7
N
8
I
9
G
10
O
11
O
12
G
13
I
14
I
15
I
16
B
17
B
18
G
19
B
20
B
21
B
22
B
23
G
24
N
25
G
26
I
27
G
28
I
29
N
  1. N-Terminology
  2. O-Strong Acknowledge
  3. N-World Class Call
  4. O-Confidence
  5. O-Recap
  6. O-Active Listening
  7. N-Next Steps
  8. I-Document Correctly
  9. G-Word Choice
  10. O-FCR
  11. O-Call Mgmt
  12. G-Thank the member
  13. I-Compassion
  14. I-Giving the member homework
  15. I-Empathy
  16. B-I can
  17. B-Dead Air
  18. G-Followed up as promised
  19. B-Transition to Probe
  20. B-NON-FCR
  21. B-Solutions
  22. B-Next Steps
  23. G-Gain Acceptance
  24. N-Hipaa
  25. G-anything else?
  26. I-Research
  27. G-Options
  28. I-Hold Techniques
  29. N-Probing