Document Correctly World Class Call Transition to Probe Confidence Strong Acknowledge Word Choice Call Mgmt anything else? Dead Air Solutions Followed up as promised FCR Compassion Next Steps Giving the member homework NON- FCR Options Active Listening Hold Techniques Probing Research I can Gain Acceptance Next Steps Thank the member Empathy Hipaa Terminology Recap Document Correctly World Class Call Transition to Probe Confidence Strong Acknowledge Word Choice Call Mgmt anything else? Dead Air Solutions Followed up as promised FCR Compassion Next Steps Giving the member homework NON- FCR Options Active Listening Hold Techniques Probing Research I can Gain Acceptance Next Steps Thank the member Empathy Hipaa Terminology Recap
- Call List
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Document Correctly
N-World Class Call
B-Transition to
Probe
O-Confidence
O-Strong Acknowledge
G-Word Choice
O-Call
Mgmt
G-anything else?
B-Dead
Air
B-Solutions
G-Followed up as promised
O-FCR
I-Compassion
N-Next
Steps
I-Giving the member homework
B-NON-FCR
G-Options
O-Active
Listening
I-Hold Techniques
N-Probing
I-Research
B-I can
G-Gain Acceptance
B-Next Steps
G-Thank the member
I-Empathy
N-Hipaa
N-Terminology
O-Recap