SolutionsTransitiontoProbeHipaaGiving thememberhomeworkProbingWordChoiceWorldClassCallResearchDeadAirRecapCallMgmtThankthememberOptionsCompassionConfidenceStrongAcknowledgeFollowedup aspromisedNextStepsActiveListeningI cananythingelse?TerminologyGainAcceptanceFCRNON-FCRDocumentCorrectlyEmpathyHoldTechniquesNextStepsSolutionsTransitiontoProbeHipaaGiving thememberhomeworkProbingWordChoiceWorldClassCallResearchDeadAirRecapCallMgmtThankthememberOptionsCompassionConfidenceStrongAcknowledgeFollowedup aspromisedNextStepsActiveListeningI cananythingelse?TerminologyGainAcceptanceFCRNON-FCRDocumentCorrectlyEmpathyHoldTechniquesNextSteps

- Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
N
4
I
5
N
6
G
7
N
8
I
9
B
10
O
11
O
12
G
13
G
14
I
15
O
16
O
17
G
18
B
19
O
20
B
21
G
22
N
23
G
24
O
25
B
26
I
27
I
28
I
29
N
  1. B-Solutions
  2. B-Transition to Probe
  3. N-Hipaa
  4. I-Giving the member homework
  5. N-Probing
  6. G-Word Choice
  7. N-World Class Call
  8. I-Research
  9. B-Dead Air
  10. O-Recap
  11. O-Call Mgmt
  12. G-Thank the member
  13. G-Options
  14. I-Compassion
  15. O-Confidence
  16. O-Strong Acknowledge
  17. G-Followed up as promised
  18. B-Next Steps
  19. O-Active Listening
  20. B-I can
  21. G-anything else?
  22. N-Terminology
  23. G-Gain Acceptance
  24. O-FCR
  25. B-NON-FCR
  26. I-Document Correctly
  27. I-Empathy
  28. I-Hold Techniques
  29. N-Next Steps