YYANew call 1minbeforeshift endsProcessedsame appx2 on callTransfertoresearchJiraDefectTooearly forrenewalMissedrenewalLanguageLineConsumercriesDroppedfor non-paymentCACdoesn'tsay they'rea CACConsumerrefusesinterpreterReadhonestyscriptingSobstory"I alreadyyou thatinfo"FreelanceworkerCallergiveswaaaay toomuch infoMomcalling foradult sonGivesSSN waytoo fastFoundHIX ID inBackOfficeMagically"didn'treceivenotice"Cryingbaby/ Dogbarking inback"We don'ttakepayments"Brokeris ajerkConsumerdoesn'tqualify forSEPAdded apermauth repDe-escalatedcallerConsumerdoesn'tspellnameTransferto ARUYYANew call 1minbeforeshift endsProcessedsame appx2 on callTransfertoresearchJiraDefectTooearly forrenewalMissedrenewalLanguageLineConsumercriesDroppedfor non-paymentCACdoesn'tsay they'rea CACConsumerrefusesinterpreterReadhonestyscriptingSobstory"I alreadyyou thatinfo"FreelanceworkerCallergiveswaaaay toomuch infoMomcalling foradult sonGivesSSN waytoo fastFoundHIX ID inBackOfficeMagically"didn'treceivenotice"Cryingbaby/ Dogbarking inback"We don'ttakepayments"Brokeris ajerkConsumerdoesn'tqualify forSEPAdded apermauth repDe-escalatedcallerConsumerdoesn'tspellnameTransferto ARU

NYSOH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. YYA
  2. New call 1 min before shift ends
  3. Processed same app x2 on call
  4. Transfer to research
  5. Jira Defect
  6. Too early for renewal
  7. Missed renewal
  8. Language Line
  9. Consumer cries
  10. Dropped for non-payment
  11. CAC doesn't say they're a CAC
  12. Consumer refuses interpreter
  13. Read honesty scripting
  14. Sob story
  15. "I already you that info"
  16. Freelance worker
  17. Caller gives waaaay too much info
  18. Mom calling for adult son
  19. Gives SSN way too fast
  20. Found HIX ID in Back Office
  21. Magically "didn't receive notice"
  22. Crying baby/ Dog barking in back
  23. "We don't take payments"
  24. Broker is a jerk
  25. Consumer doesn't qualify for SEP
  26. Added a perm auth rep
  27. De-escalated caller
  28. Consumer doesn't spell name
  29. Transfer to ARU