Consumerdoesn'tspellnameTooearly forrenewalNew call 1minbeforeshift endsTransfertoresearchMissedrenewalCACdoesn'tsay they'rea CACConsumerdoesn'tqualify forSEPFreelanceworkerDroppedfor non-paymentTransferto ARUDe-escalatedcaller"I alreadyyou thatinfo"Cryingbaby/ Dogbarking inbackCallergiveswaaaay toomuch infoGivesSSN waytoo fast"We don'ttakepayments"ConsumerrefusesinterpreterProcessedsame appx2 on callMagically"didn'treceivenotice"Added apermauth repSobstoryFoundHIX ID inBackOfficeBrokeris ajerkReadhonestyscriptingMomcalling foradult sonConsumercriesLanguageLineJiraDefectYYAConsumerdoesn'tspellnameTooearly forrenewalNew call 1minbeforeshift endsTransfertoresearchMissedrenewalCACdoesn'tsay they'rea CACConsumerdoesn'tqualify forSEPFreelanceworkerDroppedfor non-paymentTransferto ARUDe-escalatedcaller"I alreadyyou thatinfo"Cryingbaby/ Dogbarking inbackCallergiveswaaaay toomuch infoGivesSSN waytoo fast"We don'ttakepayments"ConsumerrefusesinterpreterProcessedsame appx2 on callMagically"didn'treceivenotice"Added apermauth repSobstoryFoundHIX ID inBackOfficeBrokeris ajerkReadhonestyscriptingMomcalling foradult sonConsumercriesLanguageLineJiraDefectYYA

NYSOH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consumer doesn't spell name
  2. Too early for renewal
  3. New call 1 min before shift ends
  4. Transfer to research
  5. Missed renewal
  6. CAC doesn't say they're a CAC
  7. Consumer doesn't qualify for SEP
  8. Freelance worker
  9. Dropped for non-payment
  10. Transfer to ARU
  11. De-escalated caller
  12. "I already you that info"
  13. Crying baby/ Dog barking in back
  14. Caller gives waaaay too much info
  15. Gives SSN way too fast
  16. "We don't take payments"
  17. Consumer refuses interpreter
  18. Processed same app x2 on call
  19. Magically "didn't receive notice"
  20. Added a perm auth rep
  21. Sob story
  22. Found HIX ID in Back Office
  23. Broker is a jerk
  24. Read honesty scripting
  25. Mom calling for adult son
  26. Consumer cries
  27. Language Line
  28. Jira Defect
  29. YYA