Consumer doesn't spell name Too early for renewal New call 1 min before shift ends Transfer to research Missed renewal CAC doesn't say they're a CAC Consumer doesn't qualify for SEP Freelance worker Dropped for non- payment Transfer to ARU De- escalated caller "I already you that info" Crying baby/ Dog barking in back Caller gives waaaay too much info Gives SSN way too fast "We don't take payments" Consumer refuses interpreter Processed same app x2 on call Magically "didn't receive notice" Added a perm auth rep Sob story Found HIX ID in Back Office Broker is a jerk Read honesty scripting Mom calling for adult son Consumer cries Language Line Jira Defect YYA Consumer doesn't spell name Too early for renewal New call 1 min before shift ends Transfer to research Missed renewal CAC doesn't say they're a CAC Consumer doesn't qualify for SEP Freelance worker Dropped for non- payment Transfer to ARU De- escalated caller "I already you that info" Crying baby/ Dog barking in back Caller gives waaaay too much info Gives SSN way too fast "We don't take payments" Consumer refuses interpreter Processed same app x2 on call Magically "didn't receive notice" Added a perm auth rep Sob story Found HIX ID in Back Office Broker is a jerk Read honesty scripting Mom calling for adult son Consumer cries Language Line Jira Defect YYA
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Consumer doesn't spell name
Too early for renewal
New call 1 min before shift ends
Transfer to research
Missed renewal
CAC doesn't say they're a CAC
Consumer doesn't qualify for SEP
Freelance worker
Dropped for non-payment
Transfer to ARU
De-escalated caller
"I already you that info"
Crying baby/ Dog barking in back
Caller gives waaaay too much info
Gives SSN way too fast
"We don't take payments"
Consumer refuses interpreter
Processed same app x2 on call
Magically "didn't receive notice"
Added a perm auth rep
Sob story
Found HIX ID in Back Office
Broker is a jerk
Read honesty scripting
Mom calling for adult son
Consumer cries
Language Line
Jira Defect
YYA