Welcomednew CH toWFGreet CHGoodMorningThankCH forpaymentThank CHfor beinglong timeCustomerThank CHfor callingaboutproblem"I'm soglad youcalledabout this!"Congratulations!ClickedresolvedcomplaintboxParaphrasereason forcallCustomercomplimentsyou!Paraphrasewhat CHsaidUsedECOTooknoteswhile CHtalking!Asked CH"How isyour daygoing?"SMILEon call"Thank youfor keepingsuch a closeeye on acct!"Used CHname 3xon call"Thank youfor beingapart ofWF"OwnershipstatementThank CHfor notifyingus of travelplansEAO+BStatementAcknowledgewhat CH saidEmpathizeComplimentthecustomerWelcomednew CH toWFGreet CHGoodMorningThankCH forpaymentThank CHfor beinglong timeCustomerThank CHfor callingaboutproblem"I'm soglad youcalledabout this!"Congratulations!ClickedresolvedcomplaintboxParaphrasereason forcallCustomercomplimentsyou!Paraphrasewhat CHsaidUsedECOTooknoteswhile CHtalking!Asked CH"How isyour daygoing?"SMILEon call"Thank youfor keepingsuch a closeeye on acct!"Used CHname 3xon call"Thank youfor beingapart ofWF"OwnershipstatementThank CHfor notifyingus of travelplansEAO+BStatementAcknowledgewhat CH saidEmpathizeComplimentthecustomer

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
G
5
O
6
G
7
B
8
I
9
I
10
G
11
N
12
B
13
B
14
G
15
I
16
O
17
B
18
O
19
I
20
O
21
O
22
G
23
N
24
N
  1. N-Welcomed new CH to WF
  2. I-Greet CH Good Morning
  3. B-Thank CH for payment
  4. G-Thank CH for being long time Customer
  5. O-Thank CH for calling about problem
  6. G-"I'm so glad you called about this!"
  7. B-Congratulations!
  8. I-Clicked resolved complaint box
  9. I-Paraphrase reason for call
  10. G-Customer compliments you!
  11. N-Paraphrase what CH said
  12. B-Used ECO
  13. B-Took notes while CH talking!
  14. G-Asked CH "How is your day going?"
  15. I-SMILE on call
  16. O-"Thank you for keeping such a close eye on acct!"
  17. B-Used CH name 3x on call
  18. O-"Thank you for being apart of WF"
  19. I-Ownership statement
  20. O-Thank CH for notifying us of travel plans
  21. O-EAO+B Statement
  22. G-Acknowledge what CH said
  23. N-Empathize
  24. N-Compliment the customer