ClickedresolvedcomplaintboxParaphrasewhat CHsaidSMILEon callEmpathizeUsedECOAcknowledgewhat CH saidEAO+BStatement"Thank youfor beingapart ofWF"ThankCH forpaymentTooknoteswhile CHtalking!Thank CHfor callingaboutproblemParaphrasereason forcallAsked CH"How isyour daygoing?"Used CHname 3xon callCongratulations!ComplimentthecustomerThank CHfor beinglong timeCustomerWelcomednew CH toWFCustomercomplimentsyou!Greet CHGoodMorningThank CHfor notifyingus of travelplans"Thank youfor keepingsuch a closeeye on acct!""I'm soglad youcalledabout this!"OwnershipstatementClickedresolvedcomplaintboxParaphrasewhat CHsaidSMILEon callEmpathizeUsedECOAcknowledgewhat CH saidEAO+BStatement"Thank youfor beingapart ofWF"ThankCH forpaymentTooknoteswhile CHtalking!Thank CHfor callingaboutproblemParaphrasereason forcallAsked CH"How isyour daygoing?"Used CHname 3xon callCongratulations!ComplimentthecustomerThank CHfor beinglong timeCustomerWelcomednew CH toWFCustomercomplimentsyou!Greet CHGoodMorningThank CHfor notifyingus of travelplans"Thank youfor keepingsuch a closeeye on acct!""I'm soglad youcalledabout this!"Ownershipstatement

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
I
4
N
5
B
6
G
7
O
8
O
9
B
10
B
11
O
12
I
13
G
14
B
15
B
16
N
17
G
18
N
19
G
20
I
21
O
22
O
23
G
24
I
  1. I-Clicked resolved complaint box
  2. N-Paraphrase what CH said
  3. I-SMILE on call
  4. N-Empathize
  5. B-Used ECO
  6. G-Acknowledge what CH said
  7. O-EAO+B Statement
  8. O-"Thank you for being apart of WF"
  9. B-Thank CH for payment
  10. B-Took notes while CH talking!
  11. O-Thank CH for calling about problem
  12. I-Paraphrase reason for call
  13. G-Asked CH "How is your day going?"
  14. B-Used CH name 3x on call
  15. B-Congratulations!
  16. N-Compliment the customer
  17. G-Thank CH for being long time Customer
  18. N-Welcomed new CH to WF
  19. G-Customer compliments you!
  20. I-Greet CH Good Morning
  21. O-Thank CH for notifying us of travel plans
  22. O-"Thank you for keeping such a close eye on acct!"
  23. G-"I'm so glad you called about this!"
  24. I-Ownership statement