"Thank youfor keepingsuch a closeeye on acct!"Thank CHfor callingaboutproblemUsedECOCongratulations!ThankCH forpaymentThank CHfor beinglong timeCustomerOwnershipstatementGreet CHGoodMorningUsed CHname 3xon callEAO+BStatementThank CHfor notifyingus of travelplansSMILEon callComplimentthecustomerClickedresolvedcomplaintboxEmpathize"I'm soglad youcalledabout this!"Customercomplimentsyou!Paraphrasereason forcallParaphrasewhat CHsaidAsked CH"How isyour daygoing?"Tooknoteswhile CHtalking!Welcomednew CH toWFAcknowledgewhat CH said"Thank youfor beingapart ofWF""Thank youfor keepingsuch a closeeye on acct!"Thank CHfor callingaboutproblemUsedECOCongratulations!ThankCH forpaymentThank CHfor beinglong timeCustomerOwnershipstatementGreet CHGoodMorningUsed CHname 3xon callEAO+BStatementThank CHfor notifyingus of travelplansSMILEon callComplimentthecustomerClickedresolvedcomplaintboxEmpathize"I'm soglad youcalledabout this!"Customercomplimentsyou!Paraphrasereason forcallParaphrasewhat CHsaidAsked CH"How isyour daygoing?"Tooknoteswhile CHtalking!Welcomednew CH toWFAcknowledgewhat CH said"Thank youfor beingapart ofWF"

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
B
4
B
5
B
6
G
7
I
8
I
9
B
10
O
11
O
12
I
13
N
14
I
15
N
16
G
17
G
18
I
19
N
20
G
21
B
22
N
23
G
24
O
  1. O-"Thank you for keeping such a close eye on acct!"
  2. O-Thank CH for calling about problem
  3. B-Used ECO
  4. B-Congratulations!
  5. B-Thank CH for payment
  6. G-Thank CH for being long time Customer
  7. I-Ownership statement
  8. I-Greet CH Good Morning
  9. B-Used CH name 3x on call
  10. O-EAO+B Statement
  11. O-Thank CH for notifying us of travel plans
  12. I-SMILE on call
  13. N-Compliment the customer
  14. I-Clicked resolved complaint box
  15. N-Empathize
  16. G-"I'm so glad you called about this!"
  17. G-Customer compliments you!
  18. I-Paraphrase reason for call
  19. N-Paraphrase what CH said
  20. G-Asked CH "How is your day going?"
  21. B-Took notes while CH talking!
  22. N-Welcomed new CH to WF
  23. G-Acknowledge what CH said
  24. O-"Thank you for being apart of WF"