EmpathizeUsed CHname 3xon callThank CHfor notifyingus of travelplansThankCH forpaymentCongratulations!Greet CHGoodMorningEAO+BStatementComplimentthecustomerOwnershipstatement"Thank youfor beingapart ofWF"Paraphrasereason forcallParaphrasewhat CHsaid"I'm soglad youcalledabout this!"UsedECOWelcomednew CH toWF"Thank youfor keepingsuch a closeeye on acct!"Thank CHfor beinglong timeCustomerAcknowledgewhat CH saidCustomercomplimentsyou!Tooknoteswhile CHtalking!SMILEon callClickedresolvedcomplaintboxAsked CH"How isyour daygoing?"Thank CHfor callingaboutproblemEmpathizeUsed CHname 3xon callThank CHfor notifyingus of travelplansThankCH forpaymentCongratulations!Greet CHGoodMorningEAO+BStatementComplimentthecustomerOwnershipstatement"Thank youfor beingapart ofWF"Paraphrasereason forcallParaphrasewhat CHsaid"I'm soglad youcalledabout this!"UsedECOWelcomednew CH toWF"Thank youfor keepingsuch a closeeye on acct!"Thank CHfor beinglong timeCustomerAcknowledgewhat CH saidCustomercomplimentsyou!Tooknoteswhile CHtalking!SMILEon callClickedresolvedcomplaintboxAsked CH"How isyour daygoing?"Thank CHfor callingaboutproblem

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
B
5
B
6
I
7
O
8
N
9
I
10
O
11
I
12
N
13
G
14
B
15
N
16
O
17
G
18
G
19
G
20
B
21
I
22
I
23
G
24
O
  1. N-Empathize
  2. B-Used CH name 3x on call
  3. O-Thank CH for notifying us of travel plans
  4. B-Thank CH for payment
  5. B-Congratulations!
  6. I-Greet CH Good Morning
  7. O-EAO+B Statement
  8. N-Compliment the customer
  9. I-Ownership statement
  10. O-"Thank you for being apart of WF"
  11. I-Paraphrase reason for call
  12. N-Paraphrase what CH said
  13. G-"I'm so glad you called about this!"
  14. B-Used ECO
  15. N-Welcomed new CH to WF
  16. O-"Thank you for keeping such a close eye on acct!"
  17. G-Thank CH for being long time Customer
  18. G-Acknowledge what CH said
  19. G-Customer compliments you!
  20. B-Took notes while CH talking!
  21. I-SMILE on call
  22. I-Clicked resolved complaint box
  23. G-Asked CH "How is your day going?"
  24. O-Thank CH for calling about problem