"I'm soglad youcalledabout this!"Congratulations!UsedECOTooknoteswhile CHtalking!OwnershipstatementThank CHfor notifyingus of travelplansComplimentthecustomerThank CHfor callingaboutproblemGreet CHGoodMorningUsed CHname 3xon callThank CHfor beinglong timeCustomerClickedresolvedcomplaintbox"Thank youfor keepingsuch a closeeye on acct!"Welcomednew CH toWFParaphrasewhat CHsaid"Thank youfor beingapart ofWF"EAO+BStatementCustomercomplimentsyou!Paraphrasereason forcallEmpathizeAsked CH"How isyour daygoing?"SMILEon callThankCH forpaymentAcknowledgewhat CH said"I'm soglad youcalledabout this!"Congratulations!UsedECOTooknoteswhile CHtalking!OwnershipstatementThank CHfor notifyingus of travelplansComplimentthecustomerThank CHfor callingaboutproblemGreet CHGoodMorningUsed CHname 3xon callThank CHfor beinglong timeCustomerClickedresolvedcomplaintbox"Thank youfor keepingsuch a closeeye on acct!"Welcomednew CH toWFParaphrasewhat CHsaid"Thank youfor beingapart ofWF"EAO+BStatementCustomercomplimentsyou!Paraphrasereason forcallEmpathizeAsked CH"How isyour daygoing?"SMILEon callThankCH forpaymentAcknowledgewhat CH said

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
B
5
I
6
O
7
N
8
O
9
I
10
B
11
G
12
I
13
O
14
N
15
N
16
O
17
O
18
G
19
I
20
N
21
G
22
I
23
B
24
G
  1. G-"I'm so glad you called about this!"
  2. B-Congratulations!
  3. B-Used ECO
  4. B-Took notes while CH talking!
  5. I-Ownership statement
  6. O-Thank CH for notifying us of travel plans
  7. N-Compliment the customer
  8. O-Thank CH for calling about problem
  9. I-Greet CH Good Morning
  10. B-Used CH name 3x on call
  11. G-Thank CH for being long time Customer
  12. I-Clicked resolved complaint box
  13. O-"Thank you for keeping such a close eye on acct!"
  14. N-Welcomed new CH to WF
  15. N-Paraphrase what CH said
  16. O-"Thank you for being apart of WF"
  17. O-EAO+B Statement
  18. G-Customer compliments you!
  19. I-Paraphrase reason for call
  20. N-Empathize
  21. G-Asked CH "How is your day going?"
  22. I-SMILE on call
  23. B-Thank CH for payment
  24. G-Acknowledge what CH said