"Thank you for keeping such a close eye on acct!" Thank CH for payment Thank CH for calling about problem Asked CH "How is your day going?" EAO+B Statement Greet CH Good Morning Clicked resolved complaint box Empathize "I'm so glad you called about this!" "Thank you for being apart of WF" Took notes while CH talking! Used ECO Paraphrase reason for call Welcomed new CH to WF Ownership statement Compliment the customer Acknowledge what CH said Thank CH for being long time Customer SMILE on call Congratulations! Customer compliments you! Thank CH for notifying us of travel plans Paraphrase what CH said Used CH name 3x on call "Thank you for keeping such a close eye on acct!" Thank CH for payment Thank CH for calling about problem Asked CH "How is your day going?" EAO+B Statement Greet CH Good Morning Clicked resolved complaint box Empathize "I'm so glad you called about this!" "Thank you for being apart of WF" Took notes while CH talking! Used ECO Paraphrase reason for call Welcomed new CH to WF Ownership statement Compliment the customer Acknowledge what CH said Thank CH for being long time Customer SMILE on call Congratulations! Customer compliments you! Thank CH for notifying us of travel plans Paraphrase what CH said Used CH name 3x on call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-"Thank you for keeping such a close eye on acct!"
B-Thank CH for payment
O-Thank CH for calling about problem
G-Asked CH "How is your day going?"
O-EAO+B Statement
I-Greet CH Good Morning
I-Clicked resolved complaint box
N-Empathize
G-"I'm so glad you called about this!"
O-"Thank you for being apart of WF"
B-Took notes while CH talking!
B-Used ECO
I-Paraphrase reason for call
N-Welcomed new CH to WF
I-Ownership statement
N-Compliment the customer
G-Acknowledge what CH said
G-Thank CH for being long time Customer
I-SMILE on call
B-Congratulations!
G-Customer compliments you!
O-Thank CH for notifying us of travel plans
N-Paraphrase what CH said
B-Used CH name 3x on call