Thank CHfor beinglong timeCustomerParaphrasereason forcallUsed CHname 3xon callClickedresolvedcomplaintboxUsedECOSMILEon callAsked CH"How isyour daygoing?"EAO+BStatementThank CHfor notifyingus of travelplansThankCH forpaymentCustomercomplimentsyou!"Thank youfor keepingsuch a closeeye on acct!""I'm soglad youcalledabout this!"Welcomednew CH toWFComplimentthecustomerEmpathizeAcknowledgewhat CH saidThank CHfor callingaboutproblemCongratulations!Ownershipstatement"Thank youfor beingapart ofWF"Greet CHGoodMorningParaphrasewhat CHsaidTooknoteswhile CHtalking!Thank CHfor beinglong timeCustomerParaphrasereason forcallUsed CHname 3xon callClickedresolvedcomplaintboxUsedECOSMILEon callAsked CH"How isyour daygoing?"EAO+BStatementThank CHfor notifyingus of travelplansThankCH forpaymentCustomercomplimentsyou!"Thank youfor keepingsuch a closeeye on acct!""I'm soglad youcalledabout this!"Welcomednew CH toWFComplimentthecustomerEmpathizeAcknowledgewhat CH saidThank CHfor callingaboutproblemCongratulations!Ownershipstatement"Thank youfor beingapart ofWF"Greet CHGoodMorningParaphrasewhat CHsaidTooknoteswhile CHtalking!

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
I
5
B
6
I
7
G
8
O
9
O
10
B
11
G
12
O
13
G
14
N
15
N
16
N
17
G
18
O
19
B
20
I
21
O
22
I
23
N
24
B
  1. G-Thank CH for being long time Customer
  2. I-Paraphrase reason for call
  3. B-Used CH name 3x on call
  4. I-Clicked resolved complaint box
  5. B-Used ECO
  6. I-SMILE on call
  7. G-Asked CH "How is your day going?"
  8. O-EAO+B Statement
  9. O-Thank CH for notifying us of travel plans
  10. B-Thank CH for payment
  11. G-Customer compliments you!
  12. O-"Thank you for keeping such a close eye on acct!"
  13. G-"I'm so glad you called about this!"
  14. N-Welcomed new CH to WF
  15. N-Compliment the customer
  16. N-Empathize
  17. G-Acknowledge what CH said
  18. O-Thank CH for calling about problem
  19. B-Congratulations!
  20. I-Ownership statement
  21. O-"Thank you for being apart of WF"
  22. I-Greet CH Good Morning
  23. N-Paraphrase what CH said
  24. B-Took notes while CH talking!