Welcomednew CH toWFEAO+BStatementUsed CHname 3xon callClickedresolvedcomplaintboxSMILEon callParaphrasewhat CHsaidOwnershipstatementThank CHfor beinglong timeCustomerComplimentthecustomerCongratulations!UsedECOGreet CHGoodMorningThankCH forpaymentThank CHfor notifyingus of travelplansCustomercomplimentsyou!Asked CH"How isyour daygoing?""I'm soglad youcalledabout this!"Paraphrasereason forcallThank CHfor callingaboutproblemEmpathizeAcknowledgewhat CH saidTooknoteswhile CHtalking!"Thank youfor keepingsuch a closeeye on acct!""Thank youfor beingapart ofWF"Welcomednew CH toWFEAO+BStatementUsed CHname 3xon callClickedresolvedcomplaintboxSMILEon callParaphrasewhat CHsaidOwnershipstatementThank CHfor beinglong timeCustomerComplimentthecustomerCongratulations!UsedECOGreet CHGoodMorningThankCH forpaymentThank CHfor notifyingus of travelplansCustomercomplimentsyou!Asked CH"How isyour daygoing?""I'm soglad youcalledabout this!"Paraphrasereason forcallThank CHfor callingaboutproblemEmpathizeAcknowledgewhat CH saidTooknoteswhile CHtalking!"Thank youfor keepingsuch a closeeye on acct!""Thank youfor beingapart ofWF"

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
I
5
I
6
N
7
I
8
G
9
N
10
B
11
B
12
I
13
B
14
O
15
G
16
G
17
G
18
I
19
O
20
N
21
G
22
B
23
O
24
O
  1. N-Welcomed new CH to WF
  2. O-EAO+B Statement
  3. B-Used CH name 3x on call
  4. I-Clicked resolved complaint box
  5. I-SMILE on call
  6. N-Paraphrase what CH said
  7. I-Ownership statement
  8. G-Thank CH for being long time Customer
  9. N-Compliment the customer
  10. B-Congratulations!
  11. B-Used ECO
  12. I-Greet CH Good Morning
  13. B-Thank CH for payment
  14. O-Thank CH for notifying us of travel plans
  15. G-Customer compliments you!
  16. G-Asked CH "How is your day going?"
  17. G-"I'm so glad you called about this!"
  18. I-Paraphrase reason for call
  19. O-Thank CH for calling about problem
  20. N-Empathize
  21. G-Acknowledge what CH said
  22. B-Took notes while CH talking!
  23. O-"Thank you for keeping such a close eye on acct!"
  24. O-"Thank you for being apart of WF"