UsedECOParaphrasewhat CHsaidCustomercomplimentsyou!EAO+BStatementThank CHfor callingaboutproblemUsed CHname 3xon callCongratulations!"I'm soglad youcalledabout this!"Asked CH"How isyour daygoing?"Thank CHfor notifyingus of travelplansOwnershipstatementSMILEon call"Thank youfor beingapart ofWF"ComplimentthecustomerGreet CHGoodMorningParaphrasereason forcallAcknowledgewhat CH saidWelcomednew CH toWFThankCH forpayment"Thank youfor keepingsuch a closeeye on acct!"EmpathizeClickedresolvedcomplaintboxThank CHfor beinglong timeCustomerTooknoteswhile CHtalking!UsedECOParaphrasewhat CHsaidCustomercomplimentsyou!EAO+BStatementThank CHfor callingaboutproblemUsed CHname 3xon callCongratulations!"I'm soglad youcalledabout this!"Asked CH"How isyour daygoing?"Thank CHfor notifyingus of travelplansOwnershipstatementSMILEon call"Thank youfor beingapart ofWF"ComplimentthecustomerGreet CHGoodMorningParaphrasereason forcallAcknowledgewhat CH saidWelcomednew CH toWFThankCH forpayment"Thank youfor keepingsuch a closeeye on acct!"EmpathizeClickedresolvedcomplaintboxThank CHfor beinglong timeCustomerTooknoteswhile CHtalking!

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
O
5
O
6
B
7
B
8
G
9
G
10
O
11
I
12
I
13
O
14
N
15
I
16
I
17
G
18
N
19
B
20
O
21
N
22
I
23
G
24
B
  1. B-Used ECO
  2. N-Paraphrase what CH said
  3. G-Customer compliments you!
  4. O-EAO+B Statement
  5. O-Thank CH for calling about problem
  6. B-Used CH name 3x on call
  7. B-Congratulations!
  8. G-"I'm so glad you called about this!"
  9. G-Asked CH "How is your day going?"
  10. O-Thank CH for notifying us of travel plans
  11. I-Ownership statement
  12. I-SMILE on call
  13. O-"Thank you for being apart of WF"
  14. N-Compliment the customer
  15. I-Greet CH Good Morning
  16. I-Paraphrase reason for call
  17. G-Acknowledge what CH said
  18. N-Welcomed new CH to WF
  19. B-Thank CH for payment
  20. O-"Thank you for keeping such a close eye on acct!"
  21. N-Empathize
  22. I-Clicked resolved complaint box
  23. G-Thank CH for being long time Customer
  24. B-Took notes while CH talking!