EmpathizeAsked CH"How isyour daygoing?"Paraphrasereason forcallTooknoteswhile CHtalking!Congratulations!"Thank youfor beingapart ofWF"EAO+BStatementWelcomednew CH toWFAcknowledgewhat CH saidThank CHfor callingaboutproblemClickedresolvedcomplaintboxOwnershipstatement"Thank youfor keepingsuch a closeeye on acct!"Greet CHGoodMorningSMILEon callThankCH forpayment"I'm soglad youcalledabout this!"Customercomplimentsyou!Thank CHfor notifyingus of travelplansComplimentthecustomerThank CHfor beinglong timeCustomerUsedECOUsed CHname 3xon callParaphrasewhat CHsaidEmpathizeAsked CH"How isyour daygoing?"Paraphrasereason forcallTooknoteswhile CHtalking!Congratulations!"Thank youfor beingapart ofWF"EAO+BStatementWelcomednew CH toWFAcknowledgewhat CH saidThank CHfor callingaboutproblemClickedresolvedcomplaintboxOwnershipstatement"Thank youfor keepingsuch a closeeye on acct!"Greet CHGoodMorningSMILEon callThankCH forpayment"I'm soglad youcalledabout this!"Customercomplimentsyou!Thank CHfor notifyingus of travelplansComplimentthecustomerThank CHfor beinglong timeCustomerUsedECOUsed CHname 3xon callParaphrasewhat CHsaid

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
I
4
B
5
B
6
O
7
O
8
N
9
G
10
O
11
I
12
I
13
O
14
I
15
I
16
B
17
G
18
G
19
O
20
N
21
G
22
B
23
B
24
N
  1. N-Empathize
  2. G-Asked CH "How is your day going?"
  3. I-Paraphrase reason for call
  4. B-Took notes while CH talking!
  5. B-Congratulations!
  6. O-"Thank you for being apart of WF"
  7. O-EAO+B Statement
  8. N-Welcomed new CH to WF
  9. G-Acknowledge what CH said
  10. O-Thank CH for calling about problem
  11. I-Clicked resolved complaint box
  12. I-Ownership statement
  13. O-"Thank you for keeping such a close eye on acct!"
  14. I-Greet CH Good Morning
  15. I-SMILE on call
  16. B-Thank CH for payment
  17. G-"I'm so glad you called about this!"
  18. G-Customer compliments you!
  19. O-Thank CH for notifying us of travel plans
  20. N-Compliment the customer
  21. G-Thank CH for being long time Customer
  22. B-Used ECO
  23. B-Used CH name 3x on call
  24. N-Paraphrase what CH said