ClickedresolvedcomplaintboxThank CHfor notifyingus of travelplans"Thank youfor beingapart ofWF"Customercomplimentsyou!Used CHname 3xon callWelcomednew CH toWFThank CHfor beinglong timeCustomerAcknowledgewhat CH said"I'm soglad youcalledabout this!"EAO+BStatementComplimentthecustomerGreet CHGoodMorningParaphrasewhat CHsaidEmpathizeThank CHfor callingaboutproblemCongratulations!ThankCH forpaymentTooknoteswhile CHtalking!Asked CH"How isyour daygoing?"UsedECOSMILEon callParaphrasereason forcallOwnershipstatement"Thank youfor keepingsuch a closeeye on acct!"ClickedresolvedcomplaintboxThank CHfor notifyingus of travelplans"Thank youfor beingapart ofWF"Customercomplimentsyou!Used CHname 3xon callWelcomednew CH toWFThank CHfor beinglong timeCustomerAcknowledgewhat CH said"I'm soglad youcalledabout this!"EAO+BStatementComplimentthecustomerGreet CHGoodMorningParaphrasewhat CHsaidEmpathizeThank CHfor callingaboutproblemCongratulations!ThankCH forpaymentTooknoteswhile CHtalking!Asked CH"How isyour daygoing?"UsedECOSMILEon callParaphrasereason forcallOwnershipstatement"Thank youfor keepingsuch a closeeye on acct!"

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
G
5
B
6
N
7
G
8
G
9
G
10
O
11
N
12
I
13
N
14
N
15
O
16
B
17
B
18
B
19
G
20
B
21
I
22
I
23
I
24
O
  1. I-Clicked resolved complaint box
  2. O-Thank CH for notifying us of travel plans
  3. O-"Thank you for being apart of WF"
  4. G-Customer compliments you!
  5. B-Used CH name 3x on call
  6. N-Welcomed new CH to WF
  7. G-Thank CH for being long time Customer
  8. G-Acknowledge what CH said
  9. G-"I'm so glad you called about this!"
  10. O-EAO+B Statement
  11. N-Compliment the customer
  12. I-Greet CH Good Morning
  13. N-Paraphrase what CH said
  14. N-Empathize
  15. O-Thank CH for calling about problem
  16. B-Congratulations!
  17. B-Thank CH for payment
  18. B-Took notes while CH talking!
  19. G-Asked CH "How is your day going?"
  20. B-Used ECO
  21. I-SMILE on call
  22. I-Paraphrase reason for call
  23. I-Ownership statement
  24. O-"Thank you for keeping such a close eye on acct!"