UsedECOEAO+BStatement"I'm soglad youcalledabout this!"EmpathizeComplimentthecustomerAcknowledgewhat CH saidParaphrasewhat CHsaidClickedresolvedcomplaintboxOwnershipstatementParaphrasereason forcall"Thank youfor keepingsuch a closeeye on acct!"Tooknoteswhile CHtalking!Welcomednew CH toWFCustomercomplimentsyou!Asked CH"How isyour daygoing?""Thank youfor beingapart ofWF"SMILEon callThankCH forpaymentGreet CHGoodMorningThank CHfor beinglong timeCustomerThank CHfor callingaboutproblemThank CHfor notifyingus of travelplansUsed CHname 3xon callCongratulations!UsedECOEAO+BStatement"I'm soglad youcalledabout this!"EmpathizeComplimentthecustomerAcknowledgewhat CH saidParaphrasewhat CHsaidClickedresolvedcomplaintboxOwnershipstatementParaphrasereason forcall"Thank youfor keepingsuch a closeeye on acct!"Tooknoteswhile CHtalking!Welcomednew CH toWFCustomercomplimentsyou!Asked CH"How isyour daygoing?""Thank youfor beingapart ofWF"SMILEon callThankCH forpaymentGreet CHGoodMorningThank CHfor beinglong timeCustomerThank CHfor callingaboutproblemThank CHfor notifyingus of travelplansUsed CHname 3xon callCongratulations!

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
N
5
N
6
G
7
N
8
I
9
I
10
I
11
O
12
B
13
N
14
G
15
G
16
O
17
I
18
B
19
I
20
G
21
O
22
O
23
B
24
B
  1. B-Used ECO
  2. O-EAO+B Statement
  3. G-"I'm so glad you called about this!"
  4. N-Empathize
  5. N-Compliment the customer
  6. G-Acknowledge what CH said
  7. N-Paraphrase what CH said
  8. I-Clicked resolved complaint box
  9. I-Ownership statement
  10. I-Paraphrase reason for call
  11. O-"Thank you for keeping such a close eye on acct!"
  12. B-Took notes while CH talking!
  13. N-Welcomed new CH to WF
  14. G-Customer compliments you!
  15. G-Asked CH "How is your day going?"
  16. O-"Thank you for being apart of WF"
  17. I-SMILE on call
  18. B-Thank CH for payment
  19. I-Greet CH Good Morning
  20. G-Thank CH for being long time Customer
  21. O-Thank CH for calling about problem
  22. O-Thank CH for notifying us of travel plans
  23. B-Used CH name 3x on call
  24. B-Congratulations!