"Thank youfor keepingsuch a closeeye on acct!"ThankCH forpaymentThank CHfor callingaboutproblemAsked CH"How isyour daygoing?"EAO+BStatementGreet CHGoodMorningClickedresolvedcomplaintboxEmpathize"I'm soglad youcalledabout this!""Thank youfor beingapart ofWF"Tooknoteswhile CHtalking!UsedECOParaphrasereason forcallWelcomednew CH toWFOwnershipstatementComplimentthecustomerAcknowledgewhat CH saidThank CHfor beinglong timeCustomerSMILEon callCongratulations!Customercomplimentsyou!Thank CHfor notifyingus of travelplansParaphrasewhat CHsaidUsed CHname 3xon call"Thank youfor keepingsuch a closeeye on acct!"ThankCH forpaymentThank CHfor callingaboutproblemAsked CH"How isyour daygoing?"EAO+BStatementGreet CHGoodMorningClickedresolvedcomplaintboxEmpathize"I'm soglad youcalledabout this!""Thank youfor beingapart ofWF"Tooknoteswhile CHtalking!UsedECOParaphrasereason forcallWelcomednew CH toWFOwnershipstatementComplimentthecustomerAcknowledgewhat CH saidThank CHfor beinglong timeCustomerSMILEon callCongratulations!Customercomplimentsyou!Thank CHfor notifyingus of travelplansParaphrasewhat CHsaidUsed CHname 3xon call

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
G
5
O
6
I
7
I
8
N
9
G
10
O
11
B
12
B
13
I
14
N
15
I
16
N
17
G
18
G
19
I
20
B
21
G
22
O
23
N
24
B
  1. O-"Thank you for keeping such a close eye on acct!"
  2. B-Thank CH for payment
  3. O-Thank CH for calling about problem
  4. G-Asked CH "How is your day going?"
  5. O-EAO+B Statement
  6. I-Greet CH Good Morning
  7. I-Clicked resolved complaint box
  8. N-Empathize
  9. G-"I'm so glad you called about this!"
  10. O-"Thank you for being apart of WF"
  11. B-Took notes while CH talking!
  12. B-Used ECO
  13. I-Paraphrase reason for call
  14. N-Welcomed new CH to WF
  15. I-Ownership statement
  16. N-Compliment the customer
  17. G-Acknowledge what CH said
  18. G-Thank CH for being long time Customer
  19. I-SMILE on call
  20. B-Congratulations!
  21. G-Customer compliments you!
  22. O-Thank CH for notifying us of travel plans
  23. N-Paraphrase what CH said
  24. B-Used CH name 3x on call