Greet CHGoodMorningCustomercomplimentsyou!Welcomednew CH toWFTooknoteswhile CHtalking!Used CHname 3xon call"Thank youfor keepingsuch a closeeye on acct!"EAO+BStatement"I'm soglad youcalledabout this!""Thank youfor beingapart ofWF"UsedECOCongratulations!ComplimentthecustomerClickedresolvedcomplaintboxThankCH forpaymentSMILEon callParaphrasereason forcallThank CHfor notifyingus of travelplansEmpathizeParaphrasewhat CHsaidAsked CH"How isyour daygoing?"Acknowledgewhat CH saidOwnershipstatementThank CHfor beinglong timeCustomerThank CHfor callingaboutproblemGreet CHGoodMorningCustomercomplimentsyou!Welcomednew CH toWFTooknoteswhile CHtalking!Used CHname 3xon call"Thank youfor keepingsuch a closeeye on acct!"EAO+BStatement"I'm soglad youcalledabout this!""Thank youfor beingapart ofWF"UsedECOCongratulations!ComplimentthecustomerClickedresolvedcomplaintboxThankCH forpaymentSMILEon callParaphrasereason forcallThank CHfor notifyingus of travelplansEmpathizeParaphrasewhat CHsaidAsked CH"How isyour daygoing?"Acknowledgewhat CH saidOwnershipstatementThank CHfor beinglong timeCustomerThank CHfor callingaboutproblem

CEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
B
5
B
6
O
7
O
8
G
9
O
10
B
11
B
12
N
13
I
14
B
15
I
16
I
17
O
18
N
19
N
20
G
21
G
22
I
23
G
24
O
  1. I-Greet CH Good Morning
  2. G-Customer compliments you!
  3. N-Welcomed new CH to WF
  4. B-Took notes while CH talking!
  5. B-Used CH name 3x on call
  6. O-"Thank you for keeping such a close eye on acct!"
  7. O-EAO+B Statement
  8. G-"I'm so glad you called about this!"
  9. O-"Thank you for being apart of WF"
  10. B-Used ECO
  11. B-Congratulations!
  12. N-Compliment the customer
  13. I-Clicked resolved complaint box
  14. B-Thank CH for payment
  15. I-SMILE on call
  16. I-Paraphrase reason for call
  17. O-Thank CH for notifying us of travel plans
  18. N-Empathize
  19. N-Paraphrase what CH said
  20. G-Asked CH "How is your day going?"
  21. G-Acknowledge what CH said
  22. I-Ownership statement
  23. G-Thank CH for being long time Customer
  24. O-Thank CH for calling about problem