CustomerBack-of-the-houseCustomerSatisfactionBack-of-the-houseemployeeCustomerServiceGuestFront-of-the-houseemployeeServiceEncounterConsistentQualityServiceEmpathyServiceCriticalMomentFront-of-the-houseQualityCustomer-FocusedEmployeeWord-of-MouthPublicityCustomerBack-of-the-houseCustomerSatisfactionBack-of-the-houseemployeeCustomerServiceGuestFront-of-the-houseemployeeServiceEncounterConsistentQualityServiceEmpathyServiceCriticalMomentFront-of-the-houseQualityCustomer-FocusedEmployeeWord-of-MouthPublicity

CHAPTER 2! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer
  2. Back-of-the-house
  3. Customer Satisfaction
  4. Back-of-the-house employee
  5. Customer Service
  6. Guest
  7. Front-of-the-house employee
  8. Service Encounter
  9. Consistent Quality Service
  10. Empathy
  11. Service
  12. Critical Moment
  13. Front-of-the-house
  14. Quality
  15. Customer-Focused Employee
  16. Word-of-Mouth Publicity