Back-of-the-houseemployeeCriticalMomentFront-of-the-houseemployeeConsistentQualityServiceGuestCustomerServiceServiceEncounterWord-of-MouthPublicityCustomer-FocusedEmployeeServiceBack-of-the-houseQualityCustomerSatisfactionCustomerEmpathyFront-of-the-houseBack-of-the-houseemployeeCriticalMomentFront-of-the-houseemployeeConsistentQualityServiceGuestCustomerServiceServiceEncounterWord-of-MouthPublicityCustomer-FocusedEmployeeServiceBack-of-the-houseQualityCustomerSatisfactionCustomerEmpathyFront-of-the-house

CHAPTER 2! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Back-of-the-house employee
  2. Critical Moment
  3. Front-of-the-house employee
  4. Consistent Quality Service
  5. Guest
  6. Customer Service
  7. Service Encounter
  8. Word-of-Mouth Publicity
  9. Customer-Focused Employee
  10. Service
  11. Back-of-the-house
  12. Quality
  13. Customer Satisfaction
  14. Customer
  15. Empathy
  16. Front-of-the-house