CriticalMomentQualityGuestServiceEncounterCustomerSatisfactionFront-of-the-houseemployeeConsistentQualityServiceBack-of-the-houseFront-of-the-houseBack-of-the-houseemployeeServiceWord-of-MouthPublicityEmpathyCustomerCustomer-FocusedEmployeeCustomerServiceCriticalMomentQualityGuestServiceEncounterCustomerSatisfactionFront-of-the-houseemployeeConsistentQualityServiceBack-of-the-houseFront-of-the-houseBack-of-the-houseemployeeServiceWord-of-MouthPublicityEmpathyCustomerCustomer-FocusedEmployeeCustomerService

CHAPTER 2! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Critical Moment
  2. Quality
  3. Guest
  4. Service Encounter
  5. Customer Satisfaction
  6. Front-of-the-house employee
  7. Consistent Quality Service
  8. Back-of-the-house
  9. Front-of-the-house
  10. Back-of-the-house employee
  11. Service
  12. Word-of-Mouth Publicity
  13. Empathy
  14. Customer
  15. Customer-Focused Employee
  16. Customer Service