CriticalMomentCustomer-FocusedEmployeeFront-of-the-houseemployeeServiceEncounterBack-of-the-houseemployeeEmpathyBack-of-the-houseCustomerSatisfactionServiceConsistentQualityServiceGuestWord-of-MouthPublicityCustomerServiceFront-of-the-houseQualityCustomerCriticalMomentCustomer-FocusedEmployeeFront-of-the-houseemployeeServiceEncounterBack-of-the-houseemployeeEmpathyBack-of-the-houseCustomerSatisfactionServiceConsistentQualityServiceGuestWord-of-MouthPublicityCustomerServiceFront-of-the-houseQualityCustomer

CHAPTER 2! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Critical Moment
  2. Customer-Focused Employee
  3. Front-of-the-house employee
  4. Service Encounter
  5. Back-of-the-house employee
  6. Empathy
  7. Back-of-the-house
  8. Customer Satisfaction
  9. Service
  10. Consistent Quality Service
  11. Guest
  12. Word-of-Mouth Publicity
  13. Customer Service
  14. Front-of-the-house
  15. Quality
  16. Customer