CustomerSatisfactionFront-of-the-houseemployeeCriticalMomentServiceEncounterQualityFront-of-the-houseBack-of-the-houseemployeeEmpathyConsistentQualityServiceCustomer-FocusedEmployeeBack-of-the-houseWord-of-MouthPublicityServiceCustomerCustomerServiceGuestCustomerSatisfactionFront-of-the-houseemployeeCriticalMomentServiceEncounterQualityFront-of-the-houseBack-of-the-houseemployeeEmpathyConsistentQualityServiceCustomer-FocusedEmployeeBack-of-the-houseWord-of-MouthPublicityServiceCustomerCustomerServiceGuest

CHAPTER 2! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Satisfaction
  2. Front-of-the-house employee
  3. Critical Moment
  4. Service Encounter
  5. Quality
  6. Front-of-the-house
  7. Back-of-the-house employee
  8. Empathy
  9. Consistent Quality Service
  10. Customer-Focused Employee
  11. Back-of-the-house
  12. Word-of-Mouth Publicity
  13. Service
  14. Customer
  15. Customer Service
  16. Guest