CustomerServiceCustomer-FocusedEmployeeCustomerSatisfactionCriticalMomentEmpathyBack-of-the-houseServiceEncounterFront-of-the-houseemployeeWord-of-MouthPublicityConsistentQualityServiceCustomerServiceQualityGuestFront-of-the-houseBack-of-the-houseemployeeCustomerServiceCustomer-FocusedEmployeeCustomerSatisfactionCriticalMomentEmpathyBack-of-the-houseServiceEncounterFront-of-the-houseemployeeWord-of-MouthPublicityConsistentQualityServiceCustomerServiceQualityGuestFront-of-the-houseBack-of-the-houseemployee

CHAPTER 2! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Service
  2. Customer-Focused Employee
  3. Customer Satisfaction
  4. Critical Moment
  5. Empathy
  6. Back-of-the-house
  7. Service Encounter
  8. Front-of-the-house employee
  9. Word-of-Mouth Publicity
  10. Consistent Quality Service
  11. Customer
  12. Service
  13. Quality
  14. Guest
  15. Front-of-the-house
  16. Back-of-the-house employee