Customer-FocusedEmployeeGuestWord-of-MouthPublicityBack-of-the-houseBack-of-the-houseemployeeCustomerServiceQualityConsistentQualityServiceEmpathyServiceFront-of-the-houseemployeeCustomerFront-of-the-houseServiceEncounterCriticalMomentCustomerSatisfactionCustomer-FocusedEmployeeGuestWord-of-MouthPublicityBack-of-the-houseBack-of-the-houseemployeeCustomerServiceQualityConsistentQualityServiceEmpathyServiceFront-of-the-houseemployeeCustomerFront-of-the-houseServiceEncounterCriticalMomentCustomerSatisfaction

CHAPTER 2! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Customer-Focused Employee
  2. Guest
  3. Word-of-Mouth Publicity
  4. Back-of-the-house
  5. Back-of-the-house employee
  6. Customer Service
  7. Quality
  8. Consistent Quality Service
  9. Empathy
  10. Service
  11. Front-of-the-house employee
  12. Customer
  13. Front-of-the-house
  14. Service Encounter
  15. Critical Moment
  16. Customer Satisfaction