Thank youfor callingMetLifeDentalFollowupasPromisedPatienceProbingQuestionsOwnershipEmpathyActiveListeningWorldClassServiceClearLanguage/ No SlangTakeControlof CallApologizeEncourageSpeakingwithConfidenceMyPleasureEngagedRecapCallUnderstandthe need ofthe callCSCNameEnthusiasmHIPAAMaintainFocusSMILE..Yourcustomercan hear itToneCommitmentThank youfor callingMetLifeDentalFollowupasPromisedPatienceProbingQuestionsOwnershipEmpathyActiveListeningWorldClassServiceClearLanguage/ No SlangTakeControlof CallApologizeEncourageSpeakingwithConfidenceMyPleasureEngagedRecapCallUnderstandthe need ofthe callCSCNameEnthusiasmHIPAAMaintainFocusSMILE..Yourcustomercan hear itToneCommitment

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for calling MetLife Dental
  2. Followup as Promised
  3. Patience
  4. Probing Questions
  5. Ownership
  6. Empathy
  7. Active Listening
  8. World Class Service
  9. Clear Language / No Slang
  10. Take Control of Call
  11. Apologize
  12. Encourage
  13. Speaking with Confidence
  14. My Pleasure
  15. Engaged
  16. Recap Call
  17. Understand the need of the call
  18. CSC Name
  19. Enthusiasm
  20. HIPAA
  21. Maintain Focus
  22. SMILE.. Your customer can hear it
  23. Tone
  24. Commitment