EngagedCSCNameEmpathyWorldClassServiceProbingQuestionsSMILE..Yourcustomercan hear itClearLanguage/ No SlangCommitmentRecapCallTakeControlof CallMaintainFocusThank youfor callingMetLifeDentalOwnershipFollowupasPromisedMyPleasureToneUnderstandthe need ofthe callEnthusiasmSpeakingwithConfidenceActiveListeningPatienceHIPAAApologizeEncourageEngagedCSCNameEmpathyWorldClassServiceProbingQuestionsSMILE..Yourcustomercan hear itClearLanguage/ No SlangCommitmentRecapCallTakeControlof CallMaintainFocusThank youfor callingMetLifeDentalOwnershipFollowupasPromisedMyPleasureToneUnderstandthe need ofthe callEnthusiasmSpeakingwithConfidenceActiveListeningPatienceHIPAAApologizeEncourage

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engaged
  2. CSC Name
  3. Empathy
  4. World Class Service
  5. Probing Questions
  6. SMILE.. Your customer can hear it
  7. Clear Language / No Slang
  8. Commitment
  9. Recap Call
  10. Take Control of Call
  11. Maintain Focus
  12. Thank you for calling MetLife Dental
  13. Ownership
  14. Followup as Promised
  15. My Pleasure
  16. Tone
  17. Understand the need of the call
  18. Enthusiasm
  19. Speaking with Confidence
  20. Active Listening
  21. Patience
  22. HIPAA
  23. Apologize
  24. Encourage