SMILE..Yourcustomercan hear itMaintainFocusEngagedWorldClassServiceTakeControlof CallHIPAAFollowupasPromisedProbingQuestionsSpeakingwithConfidenceCommitmentCSCNameToneEnthusiasmMyPleasureApologizeOwnershipPatienceThank youfor callingMetLifeDentalClearLanguage/ No SlangRecapCallEncourageActiveListeningEmpathyUnderstandthe need ofthe callSMILE..Yourcustomercan hear itMaintainFocusEngagedWorldClassServiceTakeControlof CallHIPAAFollowupasPromisedProbingQuestionsSpeakingwithConfidenceCommitmentCSCNameToneEnthusiasmMyPleasureApologizeOwnershipPatienceThank youfor callingMetLifeDentalClearLanguage/ No SlangRecapCallEncourageActiveListeningEmpathyUnderstandthe need ofthe call

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SMILE.. Your customer can hear it
  2. Maintain Focus
  3. Engaged
  4. World Class Service
  5. Take Control of Call
  6. HIPAA
  7. Followup as Promised
  8. Probing Questions
  9. Speaking with Confidence
  10. Commitment
  11. CSC Name
  12. Tone
  13. Enthusiasm
  14. My Pleasure
  15. Apologize
  16. Ownership
  17. Patience
  18. Thank you for calling MetLife Dental
  19. Clear Language / No Slang
  20. Recap Call
  21. Encourage
  22. Active Listening
  23. Empathy
  24. Understand the need of the call