CSCNameProbingQuestionsOwnershipWorldClassServiceCommitmentRecapCallSpeakingwithConfidenceEnthusiasmPatienceApologizeSMILE..Yourcustomercan hear itEngagedToneMyPleasureThank youfor callingMetLifeDentalUnderstandthe need ofthe callActiveListeningClearLanguage/ No SlangMaintainFocusFollowupasPromisedHIPAATakeControlof CallEncourageEmpathyCSCNameProbingQuestionsOwnershipWorldClassServiceCommitmentRecapCallSpeakingwithConfidenceEnthusiasmPatienceApologizeSMILE..Yourcustomercan hear itEngagedToneMyPleasureThank youfor callingMetLifeDentalUnderstandthe need ofthe callActiveListeningClearLanguage/ No SlangMaintainFocusFollowupasPromisedHIPAATakeControlof CallEncourageEmpathy

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSC Name
  2. Probing Questions
  3. Ownership
  4. World Class Service
  5. Commitment
  6. Recap Call
  7. Speaking with Confidence
  8. Enthusiasm
  9. Patience
  10. Apologize
  11. SMILE.. Your customer can hear it
  12. Engaged
  13. Tone
  14. My Pleasure
  15. Thank you for calling MetLife Dental
  16. Understand the need of the call
  17. Active Listening
  18. Clear Language / No Slang
  19. Maintain Focus
  20. Followup as Promised
  21. HIPAA
  22. Take Control of Call
  23. Encourage
  24. Empathy