ClearLanguage/ No SlangMyPleasureOwnershipPatienceApologizeWorldClassServiceProbingQuestionsUnderstandthe need ofthe callTakeControlof CallSpeakingwithConfidenceToneEnthusiasmRecapCallActiveListeningEngagedEncourageCommitmentHIPAACSCNameSMILE..Yourcustomercan hear itFollowupasPromisedEmpathyMaintainFocusThank youfor callingMetLifeDentalClearLanguage/ No SlangMyPleasureOwnershipPatienceApologizeWorldClassServiceProbingQuestionsUnderstandthe need ofthe callTakeControlof CallSpeakingwithConfidenceToneEnthusiasmRecapCallActiveListeningEngagedEncourageCommitmentHIPAACSCNameSMILE..Yourcustomercan hear itFollowupasPromisedEmpathyMaintainFocusThank youfor callingMetLifeDental

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear Language / No Slang
  2. My Pleasure
  3. Ownership
  4. Patience
  5. Apologize
  6. World Class Service
  7. Probing Questions
  8. Understand the need of the call
  9. Take Control of Call
  10. Speaking with Confidence
  11. Tone
  12. Enthusiasm
  13. Recap Call
  14. Active Listening
  15. Engaged
  16. Encourage
  17. Commitment
  18. HIPAA
  19. CSC Name
  20. SMILE.. Your customer can hear it
  21. Followup as Promised
  22. Empathy
  23. Maintain Focus
  24. Thank you for calling MetLife Dental