MyPleasureUnderstandthe need ofthe callTakeControlof CallSpeakingwithConfidenceClearLanguage/ No SlangEmpathyCSCNameThank youfor callingMetLifeDentalSMILE..Yourcustomercan hear itMaintainFocusPatienceToneFollowupasPromisedEnthusiasmActiveListeningOwnershipRecapCallProbingQuestionsCommitmentEngagedHIPAAWorldClassServiceEncourageApologizeMyPleasureUnderstandthe need ofthe callTakeControlof CallSpeakingwithConfidenceClearLanguage/ No SlangEmpathyCSCNameThank youfor callingMetLifeDentalSMILE..Yourcustomercan hear itMaintainFocusPatienceToneFollowupasPromisedEnthusiasmActiveListeningOwnershipRecapCallProbingQuestionsCommitmentEngagedHIPAAWorldClassServiceEncourageApologize

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Pleasure
  2. Understand the need of the call
  3. Take Control of Call
  4. Speaking with Confidence
  5. Clear Language / No Slang
  6. Empathy
  7. CSC Name
  8. Thank you for calling MetLife Dental
  9. SMILE.. Your customer can hear it
  10. Maintain Focus
  11. Patience
  12. Tone
  13. Followup as Promised
  14. Enthusiasm
  15. Active Listening
  16. Ownership
  17. Recap Call
  18. Probing Questions
  19. Commitment
  20. Engaged
  21. HIPAA
  22. World Class Service
  23. Encourage
  24. Apologize