Ownership Enthusiasm Engaged Followup as Promised Encourage Probing Questions Understand the need of the call HIPAA Active Listening Take Control of Call CSC Name Commitment Apologize Tone World Class Service Patience Maintain Focus Recap Call Speaking with Confidence SMILE.. Your customer can hear it Clear Language / No Slang My Pleasure Empathy Thank you for calling MetLife Dental Ownership Enthusiasm Engaged Followup as Promised Encourage Probing Questions Understand the need of the call HIPAA Active Listening Take Control of Call CSC Name Commitment Apologize Tone World Class Service Patience Maintain Focus Recap Call Speaking with Confidence SMILE.. Your customer can hear it Clear Language / No Slang My Pleasure Empathy Thank you for calling MetLife Dental
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ownership
Enthusiasm
Engaged
Followup as Promised
Encourage
Probing Questions
Understand the need of the call
HIPAA
Active Listening
Take Control of Call
CSC Name
Commitment
Apologize
Tone
World Class Service
Patience
Maintain Focus
Recap Call
Speaking with Confidence
SMILE.. Your customer can hear it
Clear Language / No Slang
My Pleasure
Empathy
Thank you for calling MetLife Dental