OwnershipProbingQuestionsCommitmentPatienceToneEngagedClearLanguage/ No SlangTakeControlof CallActiveListeningUnderstandthe need ofthe callApologizeSpeakingwithConfidenceRecapCallSMILE..Yourcustomercan hear itCSCNameWorldClassServiceHIPAAEmpathyThank youfor callingMetLifeDentalEnthusiasmFollowupasPromisedMaintainFocusMyPleasureEncourageOwnershipProbingQuestionsCommitmentPatienceToneEngagedClearLanguage/ No SlangTakeControlof CallActiveListeningUnderstandthe need ofthe callApologizeSpeakingwithConfidenceRecapCallSMILE..Yourcustomercan hear itCSCNameWorldClassServiceHIPAAEmpathyThank youfor callingMetLifeDentalEnthusiasmFollowupasPromisedMaintainFocusMyPleasureEncourage

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ownership
  2. Probing Questions
  3. Commitment
  4. Patience
  5. Tone
  6. Engaged
  7. Clear Language / No Slang
  8. Take Control of Call
  9. Active Listening
  10. Understand the need of the call
  11. Apologize
  12. Speaking with Confidence
  13. Recap Call
  14. SMILE.. Your customer can hear it
  15. CSC Name
  16. World Class Service
  17. HIPAA
  18. Empathy
  19. Thank you for calling MetLife Dental
  20. Enthusiasm
  21. Followup as Promised
  22. Maintain Focus
  23. My Pleasure
  24. Encourage