OwnershipEnthusiasmEngagedFollowupasPromisedEncourageProbingQuestionsUnderstandthe need ofthe callHIPAAActiveListeningTakeControlof CallCSCNameCommitmentApologizeToneWorldClassServicePatienceMaintainFocusRecapCallSpeakingwithConfidenceSMILE..Yourcustomercan hear itClearLanguage/ No SlangMyPleasureEmpathyThank youfor callingMetLifeDentalOwnershipEnthusiasmEngagedFollowupasPromisedEncourageProbingQuestionsUnderstandthe need ofthe callHIPAAActiveListeningTakeControlof CallCSCNameCommitmentApologizeToneWorldClassServicePatienceMaintainFocusRecapCallSpeakingwithConfidenceSMILE..Yourcustomercan hear itClearLanguage/ No SlangMyPleasureEmpathyThank youfor callingMetLifeDental

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ownership
  2. Enthusiasm
  3. Engaged
  4. Followup as Promised
  5. Encourage
  6. Probing Questions
  7. Understand the need of the call
  8. HIPAA
  9. Active Listening
  10. Take Control of Call
  11. CSC Name
  12. Commitment
  13. Apologize
  14. Tone
  15. World Class Service
  16. Patience
  17. Maintain Focus
  18. Recap Call
  19. Speaking with Confidence
  20. SMILE.. Your customer can hear it
  21. Clear Language / No Slang
  22. My Pleasure
  23. Empathy
  24. Thank you for calling MetLife Dental