EncourageUnderstandthe need ofthe callActiveListeningThank youfor callingMetLifeDentalFollowupasPromisedToneProbingQuestionsRecapCallClearLanguage/ No SlangMaintainFocusEnthusiasmHIPAAMyPleasureSMILE..Yourcustomercan hear itEngagedPatienceCSCNameOwnershipApologizeTakeControlof CallSpeakingwithConfidenceEmpathyWorldClassServiceCommitmentEncourageUnderstandthe need ofthe callActiveListeningThank youfor callingMetLifeDentalFollowupasPromisedToneProbingQuestionsRecapCallClearLanguage/ No SlangMaintainFocusEnthusiasmHIPAAMyPleasureSMILE..Yourcustomercan hear itEngagedPatienceCSCNameOwnershipApologizeTakeControlof CallSpeakingwithConfidenceEmpathyWorldClassServiceCommitment

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage
  2. Understand the need of the call
  3. Active Listening
  4. Thank you for calling MetLife Dental
  5. Followup as Promised
  6. Tone
  7. Probing Questions
  8. Recap Call
  9. Clear Language / No Slang
  10. Maintain Focus
  11. Enthusiasm
  12. HIPAA
  13. My Pleasure
  14. SMILE.. Your customer can hear it
  15. Engaged
  16. Patience
  17. CSC Name
  18. Ownership
  19. Apologize
  20. Take Control of Call
  21. Speaking with Confidence
  22. Empathy
  23. World Class Service
  24. Commitment