SMILE..Yourcustomercan hear itRecapCallClearLanguage/ No SlangToneEngagedEncourageFollowupasPromisedCSCNameUnderstandthe need ofthe callThank youfor callingMetLifeDentalOwnershipMyPleasureMaintainFocusActiveListeningEmpathyPatienceEnthusiasmCommitmentTakeControlof CallApologizeProbingQuestionsSpeakingwithConfidenceHIPAAWorldClassServiceSMILE..Yourcustomercan hear itRecapCallClearLanguage/ No SlangToneEngagedEncourageFollowupasPromisedCSCNameUnderstandthe need ofthe callThank youfor callingMetLifeDentalOwnershipMyPleasureMaintainFocusActiveListeningEmpathyPatienceEnthusiasmCommitmentTakeControlof CallApologizeProbingQuestionsSpeakingwithConfidenceHIPAAWorldClassService

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SMILE.. Your customer can hear it
  2. Recap Call
  3. Clear Language / No Slang
  4. Tone
  5. Engaged
  6. Encourage
  7. Followup as Promised
  8. CSC Name
  9. Understand the need of the call
  10. Thank you for calling MetLife Dental
  11. Ownership
  12. My Pleasure
  13. Maintain Focus
  14. Active Listening
  15. Empathy
  16. Patience
  17. Enthusiasm
  18. Commitment
  19. Take Control of Call
  20. Apologize
  21. Probing Questions
  22. Speaking with Confidence
  23. HIPAA
  24. World Class Service