CSCNameThank youfor callingMetLifeDentalMyPleasureEmpathyActiveListeningFollowupasPromisedEnthusiasmMaintainFocusSMILE..Yourcustomercan hear itOwnershipEncourageTakeControlof CallUnderstandthe need ofthe callPatienceRecapCallClearLanguage/ No SlangApologizeToneHIPAASpeakingwithConfidenceProbingQuestionsCommitmentWorldClassServiceEngagedCSCNameThank youfor callingMetLifeDentalMyPleasureEmpathyActiveListeningFollowupasPromisedEnthusiasmMaintainFocusSMILE..Yourcustomercan hear itOwnershipEncourageTakeControlof CallUnderstandthe need ofthe callPatienceRecapCallClearLanguage/ No SlangApologizeToneHIPAASpeakingwithConfidenceProbingQuestionsCommitmentWorldClassServiceEngaged

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSC Name
  2. Thank you for calling MetLife Dental
  3. My Pleasure
  4. Empathy
  5. Active Listening
  6. Followup as Promised
  7. Enthusiasm
  8. Maintain Focus
  9. SMILE.. Your customer can hear it
  10. Ownership
  11. Encourage
  12. Take Control of Call
  13. Understand the need of the call
  14. Patience
  15. Recap Call
  16. Clear Language / No Slang
  17. Apologize
  18. Tone
  19. HIPAA
  20. Speaking with Confidence
  21. Probing Questions
  22. Commitment
  23. World Class Service
  24. Engaged