ApologizeSpeakingwithConfidenceRecapCallUnderstandthe need ofthe callFollowupasPromisedHIPAATakeControlof CallEmpathyEngagedProbingQuestionsOwnershipMaintainFocusMyPleasureToneThank youfor callingMetLifeDentalCommitmentEnthusiasmCSCNameSMILE..Yourcustomercan hear itEncourageClearLanguage/ No SlangWorldClassServicePatienceActiveListeningApologizeSpeakingwithConfidenceRecapCallUnderstandthe need ofthe callFollowupasPromisedHIPAATakeControlof CallEmpathyEngagedProbingQuestionsOwnershipMaintainFocusMyPleasureToneThank youfor callingMetLifeDentalCommitmentEnthusiasmCSCNameSMILE..Yourcustomercan hear itEncourageClearLanguage/ No SlangWorldClassServicePatienceActiveListening

AVAILABILITY BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Apologize
  2. Speaking with Confidence
  3. Recap Call
  4. Understand the need of the call
  5. Followup as Promised
  6. HIPAA
  7. Take Control of Call
  8. Empathy
  9. Engaged
  10. Probing Questions
  11. Ownership
  12. Maintain Focus
  13. My Pleasure
  14. Tone
  15. Thank you for calling MetLife Dental
  16. Commitment
  17. Enthusiasm
  18. CSC Name
  19. SMILE.. Your customer can hear it
  20. Encourage
  21. Clear Language / No Slang
  22. World Class Service
  23. Patience
  24. Active Listening