HIPAAThank youfor callingMetLifeDentalClearLanguage/No SlangCommitmentMaintainFocusActiveListeningPatienceSMILE...Yourcustomercan hear itCSCNameMyPleasureTakecontrolof callRecapCallEngagedUnderstandthe need ofthe callProfessionalismEnthusiasmWorldClassServiceProbingQuestionsFollowupasPromisedEmpathyToneOwnershipApologizeEncourageHIPAAThank youfor callingMetLifeDentalClearLanguage/No SlangCommitmentMaintainFocusActiveListeningPatienceSMILE...Yourcustomercan hear itCSCNameMyPleasureTakecontrolof callRecapCallEngagedUnderstandthe need ofthe callProfessionalismEnthusiasmWorldClassServiceProbingQuestionsFollowupasPromisedEmpathyToneOwnershipApologizeEncourage

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. HIPAA
  2. Thank you for calling MetLife Dental
  3. Clear Language/ No Slang
  4. Commitment
  5. Maintain Focus
  6. Active Listening
  7. Patience
  8. SMILE... Your customer can hear it
  9. CSC Name
  10. My Pleasure
  11. Take control of call
  12. Recap Call
  13. Engaged
  14. Understand the need of the call
  15. Professionalism
  16. Enthusiasm
  17. World Class Service
  18. Probing Questions
  19. Followup as Promised
  20. Empathy
  21. Tone
  22. Ownership
  23. Apologize
  24. Encourage