FollowupasPromisedProfessionalismThank youfor callingMetLifeDentalClearLanguage/No SlangMyPleasureEnthusiasmToneOwnershipTakecontrolof callUnderstandthe need ofthe callEncourageActiveListeningApologizePatienceEngagedProbingQuestionsEmpathyRecapCallCSCNameMaintainFocusCommitmentSMILE...Yourcustomercan hear itHIPAAWorldClassServiceFollowupasPromisedProfessionalismThank youfor callingMetLifeDentalClearLanguage/No SlangMyPleasureEnthusiasmToneOwnershipTakecontrolof callUnderstandthe need ofthe callEncourageActiveListeningApologizePatienceEngagedProbingQuestionsEmpathyRecapCallCSCNameMaintainFocusCommitmentSMILE...Yourcustomercan hear itHIPAAWorldClassService

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followup as Promised
  2. Professionalism
  3. Thank you for calling MetLife Dental
  4. Clear Language/ No Slang
  5. My Pleasure
  6. Enthusiasm
  7. Tone
  8. Ownership
  9. Take control of call
  10. Understand the need of the call
  11. Encourage
  12. Active Listening
  13. Apologize
  14. Patience
  15. Engaged
  16. Probing Questions
  17. Empathy
  18. Recap Call
  19. CSC Name
  20. Maintain Focus
  21. Commitment
  22. SMILE... Your customer can hear it
  23. HIPAA
  24. World Class Service