MaintainFocusOwnershipPatienceEngagedWorldClassServiceToneRecapCallApologizeFollowupasPromisedActiveListeningProbingQuestionsMyPleasureProfessionalismThank youfor callingMetLifeDentalEncourageTakecontrolof callCommitmentHIPAAEmpathySMILE...Yourcustomercan hear itClearLanguage/No SlangUnderstandthe need ofthe callEnthusiasmCSCNameMaintainFocusOwnershipPatienceEngagedWorldClassServiceToneRecapCallApologizeFollowupasPromisedActiveListeningProbingQuestionsMyPleasureProfessionalismThank youfor callingMetLifeDentalEncourageTakecontrolof callCommitmentHIPAAEmpathySMILE...Yourcustomercan hear itClearLanguage/No SlangUnderstandthe need ofthe callEnthusiasmCSCName

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain Focus
  2. Ownership
  3. Patience
  4. Engaged
  5. World Class Service
  6. Tone
  7. Recap Call
  8. Apologize
  9. Followup as Promised
  10. Active Listening
  11. Probing Questions
  12. My Pleasure
  13. Professionalism
  14. Thank you for calling MetLife Dental
  15. Encourage
  16. Take control of call
  17. Commitment
  18. HIPAA
  19. Empathy
  20. SMILE... Your customer can hear it
  21. Clear Language/ No Slang
  22. Understand the need of the call
  23. Enthusiasm
  24. CSC Name