ProfessionalismToneWorldClassServiceClearLanguage/No SlangCSCNameActiveListeningUnderstandthe need ofthe callHIPAAOwnershipCommitmentPatienceMyPleasureTakecontrolof callThank youfor callingMetLifeDentalEmpathyMaintainFocusFollowupasPromisedEnthusiasmRecapCallProbingQuestionsSMILE...Yourcustomercan hear itApologizeEngagedEncourageProfessionalismToneWorldClassServiceClearLanguage/No SlangCSCNameActiveListeningUnderstandthe need ofthe callHIPAAOwnershipCommitmentPatienceMyPleasureTakecontrolof callThank youfor callingMetLifeDentalEmpathyMaintainFocusFollowupasPromisedEnthusiasmRecapCallProbingQuestionsSMILE...Yourcustomercan hear itApologizeEngagedEncourage

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Professionalism
  2. Tone
  3. World Class Service
  4. Clear Language/ No Slang
  5. CSC Name
  6. Active Listening
  7. Understand the need of the call
  8. HIPAA
  9. Ownership
  10. Commitment
  11. Patience
  12. My Pleasure
  13. Take control of call
  14. Thank you for calling MetLife Dental
  15. Empathy
  16. Maintain Focus
  17. Followup as Promised
  18. Enthusiasm
  19. Recap Call
  20. Probing Questions
  21. SMILE... Your customer can hear it
  22. Apologize
  23. Engaged
  24. Encourage