Understand the need of the call Active Listening CSC Name Clear Language/ No Slang Ownership World Class Service Encourage Enthusiasm Recap Call Probing Questions Empathy Apologize HIPAA Maintain Focus Take control of call Engaged Patience Professionalism Thank you for calling MetLife Dental SMILE... Your customer can hear it Followup as Promised My Pleasure Commitment Tone Understand the need of the call Active Listening CSC Name Clear Language/ No Slang Ownership World Class Service Encourage Enthusiasm Recap Call Probing Questions Empathy Apologize HIPAA Maintain Focus Take control of call Engaged Patience Professionalism Thank you for calling MetLife Dental SMILE... Your customer can hear it Followup as Promised My Pleasure Commitment Tone
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Understand the need of the call
Active Listening
CSC Name
Clear Language/ No Slang
Ownership
World Class Service
Encourage
Enthusiasm
Recap Call
Probing Questions
Empathy
Apologize
HIPAA
Maintain Focus
Take control of call
Engaged
Patience
Professionalism
Thank you for calling MetLife Dental
SMILE...
Your customer can hear it
Followup as Promised
My Pleasure
Commitment
Tone