FollowupasPromisedCommitmentMyPleasureProbingQuestionsWorldClassServiceSMILE...Yourcustomercan hear itMaintainFocusCSCNameEmpathyHIPAAPatienceProfessionalismUnderstandthe need ofthe callApologizeEncourageRecapCallEnthusiasmClearLanguage/No SlangToneTakecontrolof callEngagedActiveListeningOwnershipThank youfor callingMetLifeDentalFollowupasPromisedCommitmentMyPleasureProbingQuestionsWorldClassServiceSMILE...Yourcustomercan hear itMaintainFocusCSCNameEmpathyHIPAAPatienceProfessionalismUnderstandthe need ofthe callApologizeEncourageRecapCallEnthusiasmClearLanguage/No SlangToneTakecontrolof callEngagedActiveListeningOwnershipThank youfor callingMetLifeDental

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followup as Promised
  2. Commitment
  3. My Pleasure
  4. Probing Questions
  5. World Class Service
  6. SMILE... Your customer can hear it
  7. Maintain Focus
  8. CSC Name
  9. Empathy
  10. HIPAA
  11. Patience
  12. Professionalism
  13. Understand the need of the call
  14. Apologize
  15. Encourage
  16. Recap Call
  17. Enthusiasm
  18. Clear Language/ No Slang
  19. Tone
  20. Take control of call
  21. Engaged
  22. Active Listening
  23. Ownership
  24. Thank you for calling MetLife Dental