Professionalism Tone World Class Service Clear Language/ No Slang CSC Name Active Listening Understand the need of the call HIPAA Ownership Commitment Patience My Pleasure Take control of call Thank you for calling MetLife Dental Empathy Maintain Focus Followup as Promised Enthusiasm Recap Call Probing Questions SMILE... Your customer can hear it Apologize Engaged Encourage Professionalism Tone World Class Service Clear Language/ No Slang CSC Name Active Listening Understand the need of the call HIPAA Ownership Commitment Patience My Pleasure Take control of call Thank you for calling MetLife Dental Empathy Maintain Focus Followup as Promised Enthusiasm Recap Call Probing Questions SMILE... Your customer can hear it Apologize Engaged Encourage
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Professionalism
Tone
World Class Service
Clear Language/ No Slang
CSC Name
Active Listening
Understand the need of the call
HIPAA
Ownership
Commitment
Patience
My Pleasure
Take control of call
Thank you for calling MetLife Dental
Empathy
Maintain Focus
Followup as Promised
Enthusiasm
Recap Call
Probing Questions
SMILE...
Your customer can hear it
Apologize
Engaged
Encourage