Understandthe need ofthe callActiveListeningCSCNameClearLanguage/No SlangOwnershipWorldClassServiceEncourageEnthusiasmRecapCallProbingQuestionsEmpathyApologizeHIPAAMaintainFocusTakecontrolof callEngagedPatienceProfessionalismThank youfor callingMetLifeDentalSMILE...Yourcustomercan hear itFollowupasPromisedMyPleasureCommitmentToneUnderstandthe need ofthe callActiveListeningCSCNameClearLanguage/No SlangOwnershipWorldClassServiceEncourageEnthusiasmRecapCallProbingQuestionsEmpathyApologizeHIPAAMaintainFocusTakecontrolof callEngagedPatienceProfessionalismThank youfor callingMetLifeDentalSMILE...Yourcustomercan hear itFollowupasPromisedMyPleasureCommitmentTone

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Understand the need of the call
  2. Active Listening
  3. CSC Name
  4. Clear Language/ No Slang
  5. Ownership
  6. World Class Service
  7. Encourage
  8. Enthusiasm
  9. Recap Call
  10. Probing Questions
  11. Empathy
  12. Apologize
  13. HIPAA
  14. Maintain Focus
  15. Take control of call
  16. Engaged
  17. Patience
  18. Professionalism
  19. Thank you for calling MetLife Dental
  20. SMILE... Your customer can hear it
  21. Followup as Promised
  22. My Pleasure
  23. Commitment
  24. Tone