EmpathyApologizeEncourageProfessionalismTakecontrolof callActiveListeningCSCNameProbingQuestionsRecapCallEngagedFollowupasPromisedEnthusiasmMyPleasureToneHIPAAPatienceClearLanguage/No SlangThank youfor callingMetLifeDentalUnderstandthe need ofthe callMaintainFocusCommitmentOwnershipSMILE...Yourcustomercan hear itWorldClassServiceEmpathyApologizeEncourageProfessionalismTakecontrolof callActiveListeningCSCNameProbingQuestionsRecapCallEngagedFollowupasPromisedEnthusiasmMyPleasureToneHIPAAPatienceClearLanguage/No SlangThank youfor callingMetLifeDentalUnderstandthe need ofthe callMaintainFocusCommitmentOwnershipSMILE...Yourcustomercan hear itWorldClassService

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Apologize
  3. Encourage
  4. Professionalism
  5. Take control of call
  6. Active Listening
  7. CSC Name
  8. Probing Questions
  9. Recap Call
  10. Engaged
  11. Followup as Promised
  12. Enthusiasm
  13. My Pleasure
  14. Tone
  15. HIPAA
  16. Patience
  17. Clear Language/ No Slang
  18. Thank you for calling MetLife Dental
  19. Understand the need of the call
  20. Maintain Focus
  21. Commitment
  22. Ownership
  23. SMILE... Your customer can hear it
  24. World Class Service