MyPleasureOwnershipPatienceEncourageThank youfor callingMetLifeDentalProfessionalismWorldClassServiceToneActiveListeningTakecontrolof callClearLanguage/No SlangRecapCallEngagedEmpathyApologizeUnderstandthe need ofthe callCSCNameProbingQuestionsEnthusiasmFollowupasPromisedMaintainFocusCommitmentHIPAASMILE...Yourcustomercan hear itMyPleasureOwnershipPatienceEncourageThank youfor callingMetLifeDentalProfessionalismWorldClassServiceToneActiveListeningTakecontrolof callClearLanguage/No SlangRecapCallEngagedEmpathyApologizeUnderstandthe need ofthe callCSCNameProbingQuestionsEnthusiasmFollowupasPromisedMaintainFocusCommitmentHIPAASMILE...Yourcustomercan hear it

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Pleasure
  2. Ownership
  3. Patience
  4. Encourage
  5. Thank you for calling MetLife Dental
  6. Professionalism
  7. World Class Service
  8. Tone
  9. Active Listening
  10. Take control of call
  11. Clear Language/ No Slang
  12. Recap Call
  13. Engaged
  14. Empathy
  15. Apologize
  16. Understand the need of the call
  17. CSC Name
  18. Probing Questions
  19. Enthusiasm
  20. Followup as Promised
  21. Maintain Focus
  22. Commitment
  23. HIPAA
  24. SMILE... Your customer can hear it