MaintainFocusProbingQuestionsCSCNameWorldClassServiceRecapCallTakecontrolof callSMILE...Yourcustomercan hear itOwnershipUnderstandthe need ofthe callProfessionalismHIPAAEmpathyThank youfor callingMetLifeDentalActiveListeningEnthusiasmFollowupasPromisedToneMyPleasureEngagedClearLanguage/No SlangApologizeCommitmentEncouragePatienceMaintainFocusProbingQuestionsCSCNameWorldClassServiceRecapCallTakecontrolof callSMILE...Yourcustomercan hear itOwnershipUnderstandthe need ofthe callProfessionalismHIPAAEmpathyThank youfor callingMetLifeDentalActiveListeningEnthusiasmFollowupasPromisedToneMyPleasureEngagedClearLanguage/No SlangApologizeCommitmentEncouragePatience

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain Focus
  2. Probing Questions
  3. CSC Name
  4. World Class Service
  5. Recap Call
  6. Take control of call
  7. SMILE... Your customer can hear it
  8. Ownership
  9. Understand the need of the call
  10. Professionalism
  11. HIPAA
  12. Empathy
  13. Thank you for calling MetLife Dental
  14. Active Listening
  15. Enthusiasm
  16. Followup as Promised
  17. Tone
  18. My Pleasure
  19. Engaged
  20. Clear Language/ No Slang
  21. Apologize
  22. Commitment
  23. Encourage
  24. Patience