ApologizeWorldClassServiceToneMyPleasurePatienceEncourageProbingQuestionsCSCNameActiveListeningRecapCallHIPAAFollowupasPromisedEngagedUnderstandthe need ofthe callEmpathyMaintainFocusOwnershipTakecontrolof callThank youfor callingMetLifeDentalEnthusiasmClearLanguage/No SlangCommitmentSMILE...Yourcustomercan hear itProfessionalismApologizeWorldClassServiceToneMyPleasurePatienceEncourageProbingQuestionsCSCNameActiveListeningRecapCallHIPAAFollowupasPromisedEngagedUnderstandthe need ofthe callEmpathyMaintainFocusOwnershipTakecontrolof callThank youfor callingMetLifeDentalEnthusiasmClearLanguage/No SlangCommitmentSMILE...Yourcustomercan hear itProfessionalism

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize
  2. World Class Service
  3. Tone
  4. My Pleasure
  5. Patience
  6. Encourage
  7. Probing Questions
  8. CSC Name
  9. Active Listening
  10. Recap Call
  11. HIPAA
  12. Followup as Promised
  13. Engaged
  14. Understand the need of the call
  15. Empathy
  16. Maintain Focus
  17. Ownership
  18. Take control of call
  19. Thank you for calling MetLife Dental
  20. Enthusiasm
  21. Clear Language/ No Slang
  22. Commitment
  23. SMILE... Your customer can hear it
  24. Professionalism