EncourageUnderstandthe need ofthe callActiveListeningCommitmentToneCSCNameThank youfor callingMetLifeDentalEngagedSMILE...Yourcustomercan hear itProfessionalismHIPAAOwnershipWorldClassServiceProbingQuestionsMaintainFocusEnthusiasmTakecontrolof callClearLanguage/No SlangApologizeFollowupasPromisedEmpathyRecapCallMyPleasurePatienceEncourageUnderstandthe need ofthe callActiveListeningCommitmentToneCSCNameThank youfor callingMetLifeDentalEngagedSMILE...Yourcustomercan hear itProfessionalismHIPAAOwnershipWorldClassServiceProbingQuestionsMaintainFocusEnthusiasmTakecontrolof callClearLanguage/No SlangApologizeFollowupasPromisedEmpathyRecapCallMyPleasurePatience

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage
  2. Understand the need of the call
  3. Active Listening
  4. Commitment
  5. Tone
  6. CSC Name
  7. Thank you for calling MetLife Dental
  8. Engaged
  9. SMILE... Your customer can hear it
  10. Professionalism
  11. HIPAA
  12. Ownership
  13. World Class Service
  14. Probing Questions
  15. Maintain Focus
  16. Enthusiasm
  17. Take control of call
  18. Clear Language/ No Slang
  19. Apologize
  20. Followup as Promised
  21. Empathy
  22. Recap Call
  23. My Pleasure
  24. Patience