RecapCallMaintainFocusPatienceCommitmentProbingQuestionsEncourageFollowupasPromisedEnthusiasmWorldClassServiceActiveListeningSMILE...Yourcustomercan hear itEngagedThank youfor callingMetLifeDentalUnderstandthe need ofthe callTakecontrolof callHIPAAClearLanguage/No SlangProfessionalismCSCNameOwnershipToneEmpathyMyPleasureApologizeRecapCallMaintainFocusPatienceCommitmentProbingQuestionsEncourageFollowupasPromisedEnthusiasmWorldClassServiceActiveListeningSMILE...Yourcustomercan hear itEngagedThank youfor callingMetLifeDentalUnderstandthe need ofthe callTakecontrolof callHIPAAClearLanguage/No SlangProfessionalismCSCNameOwnershipToneEmpathyMyPleasureApologize

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap Call
  2. Maintain Focus
  3. Patience
  4. Commitment
  5. Probing Questions
  6. Encourage
  7. Followup as Promised
  8. Enthusiasm
  9. World Class Service
  10. Active Listening
  11. SMILE... Your customer can hear it
  12. Engaged
  13. Thank you for calling MetLife Dental
  14. Understand the need of the call
  15. Take control of call
  16. HIPAA
  17. Clear Language/ No Slang
  18. Professionalism
  19. CSC Name
  20. Ownership
  21. Tone
  22. Empathy
  23. My Pleasure
  24. Apologize