ApologizeClearLanguage/No SlangHIPAAToneEngagedMaintainFocusEncourageEnthusiasmCommitmentProbingQuestionsRecapCallThank youfor callingMetLifeDentalProfessionalismFollowupasPromisedActiveListeningCSCNameWorldClassServiceTakecontrolof callSMILE...Yourcustomercan hear itEmpathyMyPleasureUnderstandthe need ofthe callPatienceOwnershipApologizeClearLanguage/No SlangHIPAAToneEngagedMaintainFocusEncourageEnthusiasmCommitmentProbingQuestionsRecapCallThank youfor callingMetLifeDentalProfessionalismFollowupasPromisedActiveListeningCSCNameWorldClassServiceTakecontrolof callSMILE...Yourcustomercan hear itEmpathyMyPleasureUnderstandthe need ofthe callPatienceOwnership

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize
  2. Clear Language/ No Slang
  3. HIPAA
  4. Tone
  5. Engaged
  6. Maintain Focus
  7. Encourage
  8. Enthusiasm
  9. Commitment
  10. Probing Questions
  11. Recap Call
  12. Thank you for calling MetLife Dental
  13. Professionalism
  14. Followup as Promised
  15. Active Listening
  16. CSC Name
  17. World Class Service
  18. Take control of call
  19. SMILE... Your customer can hear it
  20. Empathy
  21. My Pleasure
  22. Understand the need of the call
  23. Patience
  24. Ownership