OwnershipFollowupasPromisedEncourageApologizeHIPAAProbingQuestionsThank youfor callingMetLifeDentalEmpathyPatienceActiveListeningWorldClassServiceRecapCallCommitmentEnthusiasmToneTakecontrolof callProfessionalismSMILE...Yourcustomercan hear itCSCNameClearLanguage/No SlangMaintainFocusUnderstandthe need ofthe callMyPleasureEngagedOwnershipFollowupasPromisedEncourageApologizeHIPAAProbingQuestionsThank youfor callingMetLifeDentalEmpathyPatienceActiveListeningWorldClassServiceRecapCallCommitmentEnthusiasmToneTakecontrolof callProfessionalismSMILE...Yourcustomercan hear itCSCNameClearLanguage/No SlangMaintainFocusUnderstandthe need ofthe callMyPleasureEngaged

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Ownership
  2. Followup as Promised
  3. Encourage
  4. Apologize
  5. HIPAA
  6. Probing Questions
  7. Thank you for calling MetLife Dental
  8. Empathy
  9. Patience
  10. Active Listening
  11. World Class Service
  12. Recap Call
  13. Commitment
  14. Enthusiasm
  15. Tone
  16. Take control of call
  17. Professionalism
  18. SMILE... Your customer can hear it
  19. CSC Name
  20. Clear Language/ No Slang
  21. Maintain Focus
  22. Understand the need of the call
  23. My Pleasure
  24. Engaged