ToneUnderstandthe need ofthe callWorldClassServiceFollowupasPromisedEngagedApologizeThank youfor callingMetLifeDentalClearLanguage/No SlangPatienceEnthusiasmMyPleasureTakecontrolof callEmpathyMaintainFocusRecapCallSMILE...Yourcustomercan hear itOwnershipHIPAAEncourageCommitmentCSCNameProbingQuestionsProfessionalismActiveListeningToneUnderstandthe need ofthe callWorldClassServiceFollowupasPromisedEngagedApologizeThank youfor callingMetLifeDentalClearLanguage/No SlangPatienceEnthusiasmMyPleasureTakecontrolof callEmpathyMaintainFocusRecapCallSMILE...Yourcustomercan hear itOwnershipHIPAAEncourageCommitmentCSCNameProbingQuestionsProfessionalismActiveListening

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tone
  2. Understand the need of the call
  3. World Class Service
  4. Followup as Promised
  5. Engaged
  6. Apologize
  7. Thank you for calling MetLife Dental
  8. Clear Language/ No Slang
  9. Patience
  10. Enthusiasm
  11. My Pleasure
  12. Take control of call
  13. Empathy
  14. Maintain Focus
  15. Recap Call
  16. SMILE... Your customer can hear it
  17. Ownership
  18. HIPAA
  19. Encourage
  20. Commitment
  21. CSC Name
  22. Probing Questions
  23. Professionalism
  24. Active Listening