EncourageThank youfor callingMetLifeDentalFollowupasPromisedApologizeActiveListeningWorldClassServiceMaintainFocusOwnershipSMILE...Yourcustomercan hear itToneCSCNameTakecontrolof callMyPleasureEnthusiasmRecapCallProfessionalismProbingQuestionsCommitmentUnderstandthe need ofthe callPatienceClearLanguage/No SlangEmpathyHIPAAEngagedEncourageThank youfor callingMetLifeDentalFollowupasPromisedApologizeActiveListeningWorldClassServiceMaintainFocusOwnershipSMILE...Yourcustomercan hear itToneCSCNameTakecontrolof callMyPleasureEnthusiasmRecapCallProfessionalismProbingQuestionsCommitmentUnderstandthe need ofthe callPatienceClearLanguage/No SlangEmpathyHIPAAEngaged

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Encourage
  2. Thank you for calling MetLife Dental
  3. Followup as Promised
  4. Apologize
  5. Active Listening
  6. World Class Service
  7. Maintain Focus
  8. Ownership
  9. SMILE... Your customer can hear it
  10. Tone
  11. CSC Name
  12. Take control of call
  13. My Pleasure
  14. Enthusiasm
  15. Recap Call
  16. Professionalism
  17. Probing Questions
  18. Commitment
  19. Understand the need of the call
  20. Patience
  21. Clear Language/ No Slang
  22. Empathy
  23. HIPAA
  24. Engaged