CSCNameEncourageClearLanguage/No SlangUnderstandthe need ofthe callEnthusiasmEngagedPatienceThank youfor callingMetLifeDentalApologizeProfessionalismActiveListeningTakecontrolof callFollowupasPromisedMyPleasureCommitmentRecapCallOwnershipMaintainFocusToneHIPAAWorldClassServiceProbingQuestionsEmpathySMILE...Yourcustomercan hear itCSCNameEncourageClearLanguage/No SlangUnderstandthe need ofthe callEnthusiasmEngagedPatienceThank youfor callingMetLifeDentalApologizeProfessionalismActiveListeningTakecontrolof callFollowupasPromisedMyPleasureCommitmentRecapCallOwnershipMaintainFocusToneHIPAAWorldClassServiceProbingQuestionsEmpathySMILE...Yourcustomercan hear it

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSC Name
  2. Encourage
  3. Clear Language/ No Slang
  4. Understand the need of the call
  5. Enthusiasm
  6. Engaged
  7. Patience
  8. Thank you for calling MetLife Dental
  9. Apologize
  10. Professionalism
  11. Active Listening
  12. Take control of call
  13. Followup as Promised
  14. My Pleasure
  15. Commitment
  16. Recap Call
  17. Ownership
  18. Maintain Focus
  19. Tone
  20. HIPAA
  21. World Class Service
  22. Probing Questions
  23. Empathy
  24. SMILE... Your customer can hear it