CommitmentTakecontrolof callApologizeProfessionalismClearLanguage/No SlangWorldClassServiceOwnershipEngagedToneCSCNameMaintainFocusActiveListeningThank youfor callingMetLifeDentalEncourageUnderstandthe need ofthe callProbingQuestionsEnthusiasmEmpathyFollowupasPromisedSMILE...Yourcustomercan hear itMyPleasureRecapCallHIPAAPatienceCommitmentTakecontrolof callApologizeProfessionalismClearLanguage/No SlangWorldClassServiceOwnershipEngagedToneCSCNameMaintainFocusActiveListeningThank youfor callingMetLifeDentalEncourageUnderstandthe need ofthe callProbingQuestionsEnthusiasmEmpathyFollowupasPromisedSMILE...Yourcustomercan hear itMyPleasureRecapCallHIPAAPatience

Customer Centricity BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Commitment
  2. Take control of call
  3. Apologize
  4. Professionalism
  5. Clear Language/ No Slang
  6. World Class Service
  7. Ownership
  8. Engaged
  9. Tone
  10. CSC Name
  11. Maintain Focus
  12. Active Listening
  13. Thank you for calling MetLife Dental
  14. Encourage
  15. Understand the need of the call
  16. Probing Questions
  17. Enthusiasm
  18. Empathy
  19. Followup as Promised
  20. SMILE... Your customer can hear it
  21. My Pleasure
  22. Recap Call
  23. HIPAA
  24. Patience