DEERS is down Bene with your birthday Caller curses at you "clear your cache and cookies." complaints about website Told UHC was better "Change my auth to non network" "Care affiliate doesn't work." "Change referral to an auth?" You are placed on hold Called by a different name Selena helped you You had to send a SME Jeremiah got you (circle game) Caller named Linda KUDOS Someone yelled self service called helpdesk You hear a mouse slamming on desk "is there a survey?" Sponsor said they were a provider De- escalated sup call Sup call "Checking on claim status?" DEERS is down Bene with your birthday Caller curses at you "clear your cache and cookies." complaints about website Told UHC was better "Change my auth to non network" "Care affiliate doesn't work." "Change referral to an auth?" You are placed on hold Called by a different name Selena helped you You had to send a SME Jeremiah got you (circle game) Caller named Linda KUDOS Someone yelled self service called helpdesk You hear a mouse slamming on desk "is there a survey?" Sponsor said they were a provider De- escalated sup call Sup call "Checking on claim status?"
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O-DEERS is down
J-Bene with your birthday
R-Caller curses at you
B-"clear your cache and cookies."
O-complaints about website
B-Told UHC was better
B-"Change my auth to non network"
R-"Care affiliate doesn't work."
A-"Change referral to an auth?"
J-You are placed on hold
B-Called by a different name
O-Selena helped you
R-You had to send a SME
A-Jeremiah got you (circle game)
O-Caller named Linda
R-KUDOS
O-Someone yelled self service
J-called helpdesk
B-You hear a mouse slamming on desk
J-"is there a survey?"
A-Sponsor said they were a provider
A-De-escalated sup call
A-Sup call
J-"Checking on claim status?"
