(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advise customer of when they can apply for increase if dissatisfied with credit line
Prewelcome when requesting docs
"Thank you for taking the time to speak with me."
"Congratulations! You've been approved."
"I'm happy I was able to assist you today."
Encourage applicant to reapply in the future if they are denied
"I am sorry about your experience with the previous call."
Use one of the new closing scripts
Use card benefit specific to customers needs
"Thank you for taking the time to send us documents."
Set the expectation when placing customer on hold (2 to 3 minutes)
Walk a customer through uploading documents
"It was a pleasure speaking with you today!"
Apologize when something goes wrong
"Thank you for being a loyal card member."
"Happy Birthday!"
"I apologize you're having to go through this."
Take an application over the phone
Use new Introduction script
"Good luck with your upcoming school semester!"
"Congratulations on your recent move."
"Thank you for choosing Discover."
"It is my goal to get you a decision today."
Complete a balance transfer for a customer
Refer to customer by name
Refer a customer to the website when they want financial advice
