(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advise customer of when they can apply for increase if dissatisfied with credit line
"It is my goal to get you a decision today."
Prewelcome when requesting docs
"Happy Birthday!"
"Thank you for choosing Discover."
"Congratulations on your acceptance to college!"
Refer to customer by name
Take an application over the phone
Apologize when something goes wrong
"Thank you for taking the time to send us documents."
"Thank you for being a loyal card member."
Complete a balance transfer for a customer
"Congratulations! You've been approved."
"I apologize you're having to go through this."
Set the expectation when placing customer on hold (2 to 3 minutes)
Refer a customer to the website when they want financial advice
"It was a pleasure speaking with you today!"
"I am sorry about your experience with the previous call."
Use one of the new closing scripts
Use card benefit specific to customers needs
"Good luck with your upcoming school semester!"
"Thank you for taking the time to speak with me."
"I'm happy I was able to assist you today."
Use new Introduction script
Encourage applicant to reapply in the future if they are denied
