(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer to customer by name
"Thank you for taking the time to speak with me."
"It is my goal to get you a decision today."
Use card benefit specific to customers needs
"It was a pleasure speaking with you today!"
"Thank you for choosing Discover."
Advise customer of when they can apply for increase if dissatisfied with credit line
Take an application over the phone
"Good luck with your upcoming school semester!"
Prewelcome when requesting docs
"Congratulations on your acceptance to college!"
"Thank you for being a loyal card member."
"I'm happy I was able to assist you today."
Use one of the new closing scripts
Apologize when something goes wrong
Complete a balance transfer for a customer
"Congratulations! You've been approved."
"Thank you for taking the time to send us documents."
"I am sorry about your experience with the previous call."
"Happy Birthday!"
Set the expectation when placing customer on hold (2 to 3 minutes)
Encourage applicant to reapply in the future if they are denied
Refer a customer to the website when they want financial advice
