(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Good luck with your upcoming school semester!"
"I apologize you're having to go through this."
Refer to customer by name
Set the expectation when placing customer on hold (2 to 3 minutes)
"Thank you for taking the time to speak with me."
Complete a balance transfer for a customer
"Thank you for taking the time to send us documents."
"It was a pleasure speaking with you today!"
"Thank you for choosing Discover."
Encourage applicant to reapply in the future if they are denied
Apologize when something goes wrong
Use card benefit specific to customers needs
"I am sorry about your experience with the previous call."
"Thank you for being a loyal card member."
Walk a customer through uploading documents
"Congratulations! You've been approved."
"Congratulations on your recent move."
Advise customer of when they can apply for increase if dissatisfied with credit line
Refer a customer to the website when they want financial advice
