(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Congratulations on your recent move."
"It was a pleasure speaking with you today!"
"Good luck with your upcoming school semester!"
Advise customer of when they can apply for increase if dissatisfied with credit line
Refer to customer by name
"Thank you for taking the time to speak with me."
Walk a customer through uploading documents
Take an application over the phone
Apologize when something goes wrong
Use one of the new closing scripts
"Thank you for taking the time to send us documents."
"I am sorry about your experience with the previous call."
"It is my goal to get you a decision today."
Set the expectation when placing customer on hold (2 to 3 minutes)
"Congratulations! You've been approved."
"Thank you for being a loyal card member."
"Thank you for choosing Discover."
Prewelcome when requesting docs
"Congratulations on your acceptance to college!"
"I apologize you're having to go through this."
Complete a balance transfer for a customer
Refer a customer to the website when they want financial advice
Encourage applicant to reapply in the future if they are denied
