(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer a customer to the website when they want financial advice
"Congratulations on your acceptance to college!"
"Good luck with your upcoming school semester!"
"It was a pleasure speaking with you today!"
Prewelcome when requesting docs
"Thank you for choosing Discover."
Encourage applicant to reapply in the future if they are denied
Apologize when something goes wrong
"Congratulations on your recent move."
"Congratulations! You've been approved."
"Happy Birthday!"
Use new Introduction script
Walk a customer through uploading documents
"Thank you for taking the time to speak with me."
"It is my goal to get you a decision today."
Use one of the new closing scripts
"I'm happy I was able to assist you today."
"Thank you for being a loyal card member."
"Thank you for taking the time to send us documents."
Use card benefit specific to customers needs
"I am sorry about your experience with the previous call."
Complete a balance transfer for a customer
Take an application over the phone
Advise customer of when they can apply for increase if dissatisfied with credit line
"I apologize you're having to go through this."
Set the expectation when placing customer on hold (2 to 3 minutes)
