(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer a customer to the website when they want financial advice
Walk a customer through uploading documents
"It was a pleasure speaking with you today!"
Prewelcome when requesting docs
"I'm happy I was able to assist you today."
Use new Introduction script
Refer to customer by name
Complete a balance transfer for a customer
"Good luck with your upcoming school semester!"
Advise customer of when they can apply for increase if dissatisfied with credit line
"I am sorry about your experience with the previous call."
"I apologize you're having to go through this."
Apologize when something goes wrong
Use card benefit specific to customers needs
"Congratulations! You've been approved."
Take an application over the phone
Set the expectation when placing customer on hold (2 to 3 minutes)
"Thank you for taking the time to send us documents."
"Thank you for choosing Discover."
"It is my goal to get you a decision today."
"Happy Birthday!"
"Congratulations on your recent move."
"Thank you for taking the time to speak with me."
Encourage applicant to reapply in the future if they are denied
