(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
"Good luck with your upcoming school semester!"
Apologize when something goes wrong
"It was a pleasure speaking with you today!"
"I apologize you're having to go through this."
Set the expectation when placing customer on hold (2 to 3 minutes)
"I am sorry about your experience with the previous call."
Use new Introduction script
Refer a customer to the website when they want financial advice
Complete a balance transfer for a customer
"I'm happy I was able to assist you today."
Use one of the new closing scripts
"Thank you for taking the time to speak with me."
Refer to customer by name
"Thank you for choosing Discover."
"Thank you for being a loyal card member."
Prewelcome when requesting docs
Take an application over the phone
Use card benefit specific to customers needs
Advise customer of when they can apply for increase if dissatisfied with credit line
Walk a customer through uploading documents
"Congratulations! You've been approved."
"It is my goal to get you a decision today."
"Happy Birthday!"
"Congratulations on your recent move."
"Congratulations on your acceptance to college!"
"Thank you for taking the time to send us documents."
Encourage applicant to reapply in the future if they are denied
