(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for taking the time to speak with me."
"Thank you for being a loyal card member."
"Good luck with your upcoming school semester!"
Prewelcome when requesting docs
"I apologize you're having to go through this."
"It was a pleasure speaking with you today!"
Complete a balance transfer for a customer
Refer to customer by name
Use new Introduction script
Use card benefit specific to customers needs
"Congratulations on your acceptance to college!"
"I'm happy I was able to assist you today."
"It is my goal to get you a decision today."
Refer a customer to the website when they want financial advice
Encourage applicant to reapply in the future if they are denied
"I am sorry about your experience with the previous call."
"Thank you for taking the time to send us documents."
Set the expectation when placing customer on hold (2 to 3 minutes)
"Congratulations! You've been approved."
Take an application over the phone
Use one of the new closing scripts
Apologize when something goes wrong
"Happy Birthday!"
Walk a customer through uploading documents
"Congratulations on your recent move."
"Thank you for choosing Discover."
Advise customer of when they can apply for increase if dissatisfied with credit line
