(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer a customer to the website when they want financial advice
"Thank you for taking the time to speak with me."
Apologize when something goes wrong
Use one of the new closing scripts
Use new Introduction script
Encourage applicant to reapply in the future if they are denied
"Thank you for taking the time to send us documents."
"It was a pleasure speaking with you today!"
"Thank you for being a loyal card member."
"Congratulations on your acceptance to college!"
"Congratulations on your recent move."
Refer to customer by name
Take an application over the phone
"Happy Birthday!"
"I'm happy I was able to assist you today."
Walk a customer through uploading documents
Complete a balance transfer for a customer
"I am sorry about your experience with the previous call."
"Congratulations! You've been approved."
"I apologize you're having to go through this."
Prewelcome when requesting docs
"It is my goal to get you a decision today."
Use card benefit specific to customers needs
Set the expectation when placing customer on hold (2 to 3 minutes)
"Good luck with your upcoming school semester!"
Advise customer of when they can apply for increase if dissatisfied with credit line
