"Congratulations!You've beenapproved.""HappyBirthday!""Thankyou forchoosingDiscover.""Congratulationson your recentmove.""Thank youfor taking thetime to speakwith me."Take anapplicationover thephone"I apologizeyou're havingto go throughthis."Use cardbenefitspecific tocustomersneeds"Thank youfor being aloyal cardmember."Use newIntroductionscript"Thank youfor taking thetime to sendusdocuments.""Congratulationson youracceptance tocollege!"Use oneof the newclosingscripts"It was apleasurespeakingwith youtoday!"Set theexpectationwhen placingcustomer onhold (2 to 3minutes)Walk acustomerthroughuploadingdocumentsEncourageapplicant toreapply in thefuture if theyare deniedPrewelcomewhenrequestingdocsRefer acustomer to thewebsite whenthey wantfinancial adviceApologizewhensomethinggoes wrong"Good luckwith yourupcomingschoolsemester!""I am sorryabout yourexperiencewith theprevious call."Refer tocustomerby name"I'm happyI was ableto assistyou today."Completea balancetransfer fora customer"It is my goalto get you adecisiontoday."Advise customerof when they canapply for increaseif dissatisfied withcredit line"Congratulations!You've beenapproved.""HappyBirthday!""Thankyou forchoosingDiscover.""Congratulationson your recentmove.""Thank youfor taking thetime to speakwith me."Take anapplicationover thephone"I apologizeyou're havingto go throughthis."Use cardbenefitspecific tocustomersneeds"Thank youfor being aloyal cardmember."Use newIntroductionscript"Thank youfor taking thetime to sendusdocuments.""Congratulationson youracceptance tocollege!"Use oneof the newclosingscripts"It was apleasurespeakingwith youtoday!"Set theexpectationwhen placingcustomer onhold (2 to 3minutes)Walk acustomerthroughuploadingdocumentsEncourageapplicant toreapply in thefuture if theyare deniedPrewelcomewhenrequestingdocsRefer acustomer to thewebsite whenthey wantfinancial adviceApologizewhensomethinggoes wrong"Good luckwith yourupcomingschoolsemester!""I am sorryabout yourexperiencewith theprevious call."Refer tocustomerby name"I'm happyI was ableto assistyou today."Completea balancetransfer fora customer"It is my goalto get you adecisiontoday."Advise customerof when they canapply for increaseif dissatisfied withcredit line

CUSTOMER CARE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. "Congratulations! You've been approved."
  2. "Happy Birthday!"
  3. "Thank you for choosing Discover."
  4. "Congratulations on your recent move."
  5. "Thank you for taking the time to speak with me."
  6. Take an application over the phone
  7. "I apologize you're having to go through this."
  8. Use card benefit specific to customers needs
  9. "Thank you for being a loyal card member."
  10. Use new Introduction script
  11. "Thank you for taking the time to send us documents."
  12. "Congratulations on your acceptance to college!"
  13. Use one of the new closing scripts
  14. "It was a pleasure speaking with you today!"
  15. Set the expectation when placing customer on hold (2 to 3 minutes)
  16. Walk a customer through uploading documents
  17. Encourage applicant to reapply in the future if they are denied
  18. Prewelcome when requesting docs
  19. Refer a customer to the website when they want financial advice
  20. Apologize when something goes wrong
  21. "Good luck with your upcoming school semester!"
  22. "I am sorry about your experience with the previous call."
  23. Refer to customer by name
  24. "I'm happy I was able to assist you today."
  25. Complete a balance transfer for a customer
  26. "It is my goal to get you a decision today."
  27. Advise customer of when they can apply for increase if dissatisfied with credit line