(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Complete a balance transfer for a customer
Take an application over the phone
Walk a customer through uploading documents
"Thank you for choosing Discover."
Refer to customer by name
"Thank you for taking the time to speak with me."
Apologize when something goes wrong
Use card benefit specific to customers needs
Prewelcome when requesting docs
"I am sorry about your experience with the previous call."
"It is my goal to get you a decision today."
Set the expectation when placing customer on hold (2 to 3 minutes)
"I apologize you're having to go through this."
Use new Introduction script
"Happy Birthday!"
Use one of the new closing scripts
"Congratulations! You've been approved."
"Thank you for taking the time to send us documents."
"Good luck with your upcoming school semester!"
"Congratulations on your recent move."
"Thank you for being a loyal card member."
"I'm happy I was able to assist you today."
Encourage applicant to reapply in the future if they are denied
"Congratulations on your acceptance to college!"
Advise customer of when they can apply for increase if dissatisfied with credit line
Refer a customer to the website when they want financial advice
