(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Good luck with your upcoming school semester!"
Use card benefit specific to customers needs
Complete a balance transfer for a customer
Take an application over the phone
"Congratulations on your recent move."
Prewelcome when requesting docs
"Thank you for taking the time to send us documents."
"Thank you for choosing Discover."
Walk a customer through uploading documents
Use one of the new closing scripts
"I'm happy I was able to assist you today."
"It was a pleasure speaking with you today!"
Apologize when something goes wrong
"Congratulations! You've been approved."
Refer to customer by name
"I apologize you're having to go through this."
"Happy Birthday!"
"It is my goal to get you a decision today."
Refer a customer to the website when they want financial advice
Encourage applicant to reapply in the future if they are denied
Set the expectation when placing customer on hold (2 to 3 minutes)
"Congratulations on your acceptance to college!"
"I am sorry about your experience with the previous call."
Advise customer of when they can apply for increase if dissatisfied with credit line
