(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Walk a customer through uploading documents
Apologize when something goes wrong
"Happy Birthday!"
"Thank you for taking the time to send us documents."
"Congratulations on your recent move."
Use new Introduction script
Use card benefit specific to customers needs
"Thank you for choosing Discover."
"Thank you for taking the time to speak with me."
Set the expectation when placing customer on hold (2 to 3 minutes)
Advise customer of when they can apply for increase if dissatisfied with credit line
"Good luck with your upcoming school semester!"
"Congratulations! You've been approved."
Refer to customer by name
"It is my goal to get you a decision today."
"It was a pleasure speaking with you today!"
"Thank you for being a loyal card member."
Complete a balance transfer for a customer
"I'm happy I was able to assist you today."
"I am sorry about your experience with the previous call."
Encourage applicant to reapply in the future if they are denied
"I apologize you're having to go through this."
Prewelcome when requesting docs
Use one of the new closing scripts
"Congratulations on your acceptance to college!"
Refer a customer to the website when they want financial advice
