(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for choosing Discover."
"Thank you for taking the time to speak with me."
"Congratulations! You've been approved."
Walk a customer through uploading documents
"Happy Birthday!"
"Congratulations on your recent move."
"Good luck with your upcoming school semester!"
Take an application over the phone
Use card benefit specific to customers needs
"It was a pleasure speaking with you today!"
"I apologize you're having to go through this."
Apologize when something goes wrong
"Thank you for being a loyal card member."
Set the expectation when placing customer on hold (2 to 3 minutes)
"It is my goal to get you a decision today."
Advise customer of when they can apply for increase if dissatisfied with credit line
Prewelcome when requesting docs
"Congratulations on your acceptance to college!"
"I'm happy I was able to assist you today."
Use new Introduction script
Use one of the new closing scripts
Refer a customer to the website when they want financial advice
Refer to customer by name
"I am sorry about your experience with the previous call."
Encourage applicant to reapply in the future if they are denied
"Thank you for taking the time to send us documents."
