This bingo card has a free space and 27 words: "It was a pleasure speaking with you today!", "I'm happy I was able to assist you today.", "Happy Birthday!", "Congratulations on your recent move.", "Thank you for choosing Discover.", "Thank you for taking the time to send us documents.", "It is my goal to get you a decision today.", Refer to customer by name, "Good luck with your upcoming school semester!", "Congratulations on your acceptance to college!", "Thank you for being a loyal card member.", Apologize when something goes wrong, Refer a customer to the website when they want financial advice, "Congratulations! You've been approved.", Set the expectation when placing customer on hold (2 to 3 minutes), "Thank you for taking the time to speak with me.", Encourage applicant to reapply in the future if they are denied, Use card benefit specific to customers needs, Prewelcome when requesting docs, Use new Introduction script, Use one of the new closing scripts, "I am sorry about your experience with the previous call.", Walk a customer through uploading documents, Complete a balance transfer for a customer, Advise customer of when they can apply for increase if dissatisfied with credit line, Take an application over the phone and "I apologize you're having to go through this.".
CUSTOMER CARE BINGO | Customer Service Bingo | Acknowledgements | Customer Service Bingo | Acknowledgement Bingo
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