(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I am sorry about your previous experience..."
"Congratulations! You've been approved."
"Happy Birthday!"
"Discover.com is a great resource to help you with your questions about credit."
"I'm happy I was able to assist you today."
"You are always more than welcome to reapply with us at any time."
"Thank you for taking the time to speak with me."
Customer wants to refer for compliment call
"You can refer to our easy to use mobile app to manage your account!"
"Thank you for taking the time to send us documents."
Use card benefit specific to customers needs
Use one of the new closing scripts
"My pleasure!"
"Congratulations on your acceptance to college!"
Simplify document upload
Changing customer from mad to happy by end of the call
"It is my goal to get you a decision today."
"Congratulations on your recent move/home payoff."
Use new Introduction script
Apologize when something goes wrong
"It was a pleasure speaking with you today!"
"Thank you for choosing Discover for your credit card needs."
"I apologize you're having to go through this."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
