(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Use new Introduction script
"Congratulations! You've been approved."
"Thank you for taking the time to speak with me."
"Congratulations on your acceptance to college!"
"Discover.com is a great resource to help you with your questions about credit."
"Congratulations on your recent move/home payoff."
Simplify document upload
"It is my goal to get you a decision today."
Use card benefit specific to customers needs
"It was a pleasure speaking with you today!"
"I apologize you're having to go through this."
"You can refer to our easy to use mobile app to manage your account!"
"Thank you for choosing Discover for your credit card needs."
Use one of the new closing scripts
"Thank you for being a loyal card member."
"You are always more than welcome to reapply with us at any time."
Apologize when something goes wrong
"My pleasure!"
"I'm happy I was able to assist you today."
"Happy Birthday!"
"Thank you for taking the time to send us documents."
"I am sorry about your previous experience..."
Refer to customer by name
Changing customer from mad to happy by end of the call
