(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
"Thank you for choosing Discover for your credit card needs."
"You are always more than welcome to reapply with us at any time."
Apologize when something goes wrong
Changing customer from mad to happy by end of the call
Customer wants to refer for compliment call
"It is my goal to get you a decision today."
Use new Introduction script
"Happy Birthday!"
Use one of the new closing scripts
"Congratulations on your acceptance to college!"
"Congratulations! You've been approved."
"Thank you for taking the time to send us documents."
"Thank you for being a loyal card member."
"My pleasure!"
Use card benefit specific to customers needs
"You can refer to our easy to use mobile app to manage your account!"
"Congratulations on your recent move/home payoff."
"I'm happy I was able to assist you today."
"I am sorry about your previous experience..."
"I apologize you're having to go through this."
Simplify document upload
"It was a pleasure speaking with you today!"
"Good luck with your upcoming school semester!"
Refer to customer by name
"Thank you for taking the time to speak with me."
"Discover.com is a great resource to help you with your questions about credit."
