(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Congratulations! You've been approved."
"Thank you for choosing Discover for your credit card needs."
"You are always more than welcome to reapply with us at any time."
"Congratulations on your recent move/home payoff."
Apologize when something goes wrong
Customer wants to refer for compliment call
Changing customer from mad to happy by end of the call
"I'm happy I was able to assist you today."
"It was a pleasure speaking with you today!"
"I apologize you're having to go through this."
"Congratulations on your acceptance to college!"
Use one of the new closing scripts
"Thank you for taking the time to send us documents."
"I am sorry about your previous experience..."
"Thank you for being a loyal card member."
"It is my goal to get you a decision today."
"You can refer to our easy to use mobile app to manage your account!"
"Discover.com is a great resource to help you with your questions about credit."
"Good luck with your upcoming school semester!"
Use new Introduction script
Use card benefit specific to customers needs
"Happy Birthday!"
Refer to customer by name
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
