(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Congratulations on your recent move/home payoff."
"I am sorry about your previous experience..."
"Discover.com is a great resource to help you with your questions about credit."
"Happy Birthday!"
"Thank you for choosing Discover for your credit card needs."
"You can refer to our easy to use mobile app to manage your account!"
"Thank you for taking the time to speak with me."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
"I apologize you're having to go through this."
"It was a pleasure speaking with you today!"
Simplify document upload
Use one of the new closing scripts
Customer wants to refer for compliment call
Use new Introduction script
Apologize when something goes wrong
Refer to customer by name
"My pleasure!"
Changing customer from mad to happy by end of the call
Use card benefit specific to customers needs
"You are always more than welcome to reapply with us at any time."
"Congratulations! You've been approved."
"It is my goal to get you a decision today."
"I'm happy I was able to assist you today."
"Congratulations on your acceptance to college!"
"Good luck with your upcoming school semester!"
"Thank you for being a loyal card member."
"Thank you for taking the time to send us documents."
