(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for being a loyal card member."
"I'm happy I was able to assist you today."
Simplify document upload
"Discover.com is a great resource to help you with your questions about credit."
Use new Introduction script
"Thank you for taking the time to send us documents."
"Congratulations on your acceptance to college!"
"Good luck with your upcoming school semester!"
"I apologize you're having to go through this."
"Happy Birthday!"
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
"You are always more than welcome to reapply with us at any time."
"Thank you for choosing Discover for your credit card needs."
"It was a pleasure speaking with you today!"
Refer to customer by name
Apologize when something goes wrong
"Congratulations on your recent move/home payoff."
"My pleasure!"
Changing customer from mad to happy by end of the call
"You can refer to our easy to use mobile app to manage your account!"
