(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for choosing Discover for your credit card needs."
"I apologize you're having to go through this."
"It is my goal to get you a decision today."
Changing customer from mad to happy by end of the call
Simplify document upload
"Good luck with your upcoming school semester!"
"Congratulations on your recent move/home payoff."
"You are always more than welcome to reapply with us at any time."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Refer to customer by name
"My pleasure!"
Use one of the new closing scripts
Use new Introduction script
Use card benefit specific to customers needs
Apologize when something goes wrong
"Thank you for taking the time to send us documents."
"Congratulations! You've been approved."
"You can refer to our easy to use mobile app to manage your account!"
Customer wants to refer for compliment call
"I am sorry about your previous experience..."
"Thank you for taking the time to speak with me."
"I'm happy I was able to assist you today."
"It was a pleasure speaking with you today!"
"Happy Birthday!"
"Congratulations on your acceptance to college!"
"Thank you for being a loyal card member."
"Discover.com is a great resource to help you with your questions about credit."
