(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for choosing Discover for your credit card needs."
Apologize when something goes wrong
Simplify document upload
"Congratulations on your acceptance to college!"
"It was a pleasure speaking with you today!"
"It is my goal to get you a decision today."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
"Thank you for being a loyal card member."
"Discover.com is a great resource to help you with your questions about credit."
"Good luck with your upcoming school semester!"
"I am sorry about your previous experience..."
Changing customer from mad to happy by end of the call
"Thank you for taking the time to send us documents."
"Happy Birthday!"
"My pleasure!"
"I apologize you're having to go through this."
"Congratulations on your recent move/home payoff."
Refer to customer by name
Use one of the new closing scripts
"You are always more than welcome to reapply with us at any time."
"I'm happy I was able to assist you today."
Use new Introduction script
"Congratulations! You've been approved."
Customer wants to refer for compliment call
"You can refer to our easy to use mobile app to manage your account!"
