(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I'm happy I was able to assist you today."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
"Thank you for choosing Discover for your credit card needs."
"It was a pleasure speaking with you today!"
Use new Introduction script
"Good luck with your upcoming school semester!"
Use one of the new closing scripts
"Thank you for taking the time to send us documents."
"My pleasure!"
"Congratulations on your acceptance to college!"
"I apologize you're having to go through this."
"Congratulations! You've been approved."
"You can refer to our easy to use mobile app to manage your account!"
"Discover.com is a great resource to help you with your questions about credit."
"You are always more than welcome to reapply with us at any time."
Use card benefit specific to customers needs
"It is my goal to get you a decision today."
Simplify document upload
Changing customer from mad to happy by end of the call
"Thank you for taking the time to speak with me."
"Thank you for being a loyal card member."
Refer to customer by name
Customer wants to refer for compliment call
"Congratulations on your recent move/home payoff."
