(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for being a loyal card member."
Refer to customer by name
"I'm happy I was able to assist you today."
"You are always more than welcome to reapply with us at any time."
Changing customer from mad to happy by end of the call
Simplify document upload
"Congratulations on your acceptance to college!"
"My pleasure!"
"You can refer to our easy to use mobile app to manage your account!"
"Thank you for taking the time to speak with me."
Use card benefit specific to customers needs
Apologize when something goes wrong
"Thank you for taking the time to send us documents."
Customer wants to refer for compliment call
"Happy Birthday!"
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Use new Introduction script
"I am sorry about your previous experience..."
"Discover.com is a great resource to help you with your questions about credit."
"Congratulations on your recent move/home payoff."
"It is my goal to get you a decision today."
"I apologize you're having to go through this."
"Good luck with your upcoming school semester!"
Use one of the new closing scripts
"Thank you for choosing Discover for your credit card needs."
