(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Congratulations! You've been approved."
"Congratulations on your recent move/home payoff."
"It was a pleasure speaking with you today!"
Customer wants to refer for compliment call
"I apologize you're having to go through this."
Use new Introduction script
"Discover.com is a great resource to help you with your questions about credit."
"Thank you for being a loyal card member."
"Congratulations on your acceptance to college!"
"I'm happy I was able to assist you today."
"Thank you for taking the time to send us documents."
Use one of the new closing scripts
"Thank you for choosing Discover for your credit card needs."
"Happy Birthday!"
"Thank you for taking the time to speak with me."
Use card benefit specific to customers needs
"I am sorry about your previous experience..."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Changing customer from mad to happy by end of the call
Apologize when something goes wrong
"You are always more than welcome to reapply with us at any time."
Simplify document upload
"My pleasure!"
"It is my goal to get you a decision today."
"Good luck with your upcoming school semester!"
"You can refer to our easy to use mobile app to manage your account!"
