(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Apologize when something goes wrong
"Congratulations! You've been approved."
"It is my goal to get you a decision today."
"You are always more than welcome to reapply with us at any time."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Refer to customer by name
Customer wants to refer for compliment call
"Happy Birthday!"
"I'm happy I was able to assist you today."
"Thank you for taking the time to speak with me."
"Discover.com is a great resource to help you with your questions about credit."
Use new Introduction script
"I am sorry about your previous experience..."
Changing customer from mad to happy by end of the call
"Congratulations on your acceptance to college!"
"Thank you for choosing Discover for your credit card needs."
"Thank you for being a loyal card member."
"Congratulations on your recent move/home payoff."
"Thank you for taking the time to send us documents."
Use one of the new closing scripts
"It was a pleasure speaking with you today!"
"Good luck with your upcoming school semester!"
"I apologize you're having to go through this."
"You can refer to our easy to use mobile app to manage your account!"
