(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"You can refer to our easy to use mobile app to manage your account!"
"Happy Birthday!"
Refer to customer by name
"Congratulations! You've been approved."
"I am sorry about your previous experience..."
"You are always more than welcome to reapply with us at any time."
"Congratulations on your recent move/home payoff."
Use one of the new closing scripts
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Apologize when something goes wrong
Use card benefit specific to customers needs
"Discover.com is a great resource to help you with your questions about credit."
"It is my goal to get you a decision today."
Changing customer from mad to happy by end of the call
"I'm happy I was able to assist you today."
Simplify document upload
Use new Introduction script
"Thank you for taking the time to send us documents."
"Thank you for taking the time to speak with me."
"Thank you for being a loyal card member."
"Good luck with your upcoming school semester!"
Customer wants to refer for compliment call
"Thank you for choosing Discover for your credit card needs."
