(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Congratulations on your recent move/home payoff."
"Discover.com is a great resource to help you with your questions about credit."
Simplify document upload
"It is my goal to get you a decision today."
Customer wants to refer for compliment call
"Congratulations on your acceptance to college!"
"Thank you for choosing Discover for your credit card needs."
Use card benefit specific to customers needs
Refer to customer by name
Use one of the new closing scripts
Changing customer from mad to happy by end of the call
"Thank you for taking the time to speak with me."
"My pleasure!"
"Thank you for being a loyal card member."
"I'm happy I was able to assist you today."
"Congratulations! You've been approved."
"You are always more than welcome to reapply with us at any time."
"You can refer to our easy to use mobile app to manage your account!"
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Apologize when something goes wrong
"Happy Birthday!"
"It was a pleasure speaking with you today!"
"I am sorry about your previous experience..."
"Thank you for taking the time to send us documents."
