(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"It is my goal to get you a decision today."
Use new Introduction script
"Happy Birthday!"
"Thank you for choosing Discover for your credit card needs."
Apologize when something goes wrong
"Congratulations on your acceptance to college!"
"Congratulations on your recent move/home payoff."
"Good luck with your upcoming school semester!"
Changing customer from mad to happy by end of the call
"Thank you for being a loyal card member."
"My pleasure!"
"I apologize you're having to go through this."
Customer wants to refer for compliment call
Use one of the new closing scripts
"Thank you for taking the time to send us documents."
"I am sorry about your previous experience..."
"Congratulations! You've been approved."
"It was a pleasure speaking with you today!"
Refer to customer by name
"You are always more than welcome to reapply with us at any time."
"You can refer to our easy to use mobile app to manage your account!"
"I'm happy I was able to assist you today."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
Simplify document upload
"Thank you for taking the time to speak with me."
Use card benefit specific to customers needs
"Discover.com is a great resource to help you with your questions about credit."
