(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refer to customer by name
Simplify document upload
Use card benefit specific to customers needs
"It was a pleasure speaking with you today!"
"My pleasure!"
"I apologize you're having to go through this."
"Thank you for choosing Discover for your credit card needs."
"Discover.com is a great resource to help you with your questions about credit."
"Congratulations! You've been approved."
"You are always more than welcome to reapply with us at any time."
"It is my goal to get you a decision today."
"Congratulations on your recent move/home payoff."
"Thank you for taking the time to speak with me."
"Thank you for taking the time to send us documents."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
"I am sorry about your previous experience..."
Apologize when something goes wrong
Use new Introduction script
Customer wants to refer for compliment call
"Thank you for being a loyal card member."
"You can refer to our easy to use mobile app to manage your account!"
"Happy Birthday!"
"Congratulations on your acceptance to college!"
"Good luck with your upcoming school semester!"
Use one of the new closing scripts
"I'm happy I was able to assist you today."
Changing customer from mad to happy by end of the call
