(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"You can refer to our easy to use mobile app to manage your account!"
"You are always more than welcome to reapply with us at any time."
"Thank you for taking the time to send us documents."
Use card benefit specific to customers needs
"Thank you for taking the time to speak with me."
"Thank you for choosing Discover for your credit card needs."
"I am sorry about your previous experience..."
"Happy Birthday!"
"Discover.com is a great resource to help you with your questions about credit."
"Congratulations on your recent move/home payoff."
"It is my goal to get you a decision today."
"I apologize you're having to go through this."
"I'm happy I was able to assist you today."
Simplify document upload
"My pleasure!"
"Congratulations on your acceptance to college!"
Use new Introduction script
"Good luck with your upcoming school semester!"
"Congratulations! You've been approved."
Refer to customer by name
Apologize when something goes wrong
"It was a pleasure speaking with you today!"
Changing customer from mad to happy by end of the call
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
