(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"It was a pleasure speaking with you today!"
"My pleasure!"
Simplify document upload
"You are always more than welcome to reapply with us at any time."
Use one of the new closing scripts
"Congratulations! You've been approved."
"It is my goal to get you a decision today."
Changing customer from mad to happy by end of the call
"Discover.com is a great resource to help you with your questions about credit."
"Congratulations on your recent move/home payoff."
Refer to customer by name
"Good luck with your upcoming school semester!"
"I am sorry about your previous experience..."
"Thank you for choosing Discover for your credit card needs."
Apologize when something goes wrong
"Thank you for taking the time to send us documents."
"Happy Birthday!"
Customer wants to refer for compliment call
Use card benefit specific to customers needs
"Thank you for being a loyal card member."
"I apologize you're having to go through this."
"Congratulations on your acceptance to college!"
Use new Introduction script
"You can refer to our easy to use mobile app to manage your account!"
"Thank you for taking the time to speak with me."
"I'm happy I was able to assist you today."
"Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?"
