This bingo card has a free space and 27 words: "It was a pleasure speaking with you today!", "I'm happy I was able to assist you today.", "Happy Birthday!", "Congratulations on your recent move/home payoff.", "Thank you for choosing Discover for your credit card needs.", "Thank you for taking the time to send us documents.", "It is my goal to get you a decision today.", Refer to customer by name, "Good luck with your upcoming school semester!", "Congratulations on your acceptance to college!", "Thank you for being a loyal card member.", Apologize when something goes wrong, "Discover.com is a great resource to help you with your questions about credit.", "Congratulations! You've been approved.", "Would it be okay if I place you on a short 2 to 3 minute hold while I attempt to get you a decision?", "Thank you for taking the time to speak with me.", Simplify document upload, Use card benefit specific to customers needs, Changing customer from mad to happy by end of the call, Use new Introduction script, Use one of the new closing scripts, "I am sorry about your previous experience...", "You are always more than welcome to reapply with us at any time.", Customer wants to refer for compliment call, "My pleasure!", "You can refer to our easy to use mobile app to manage your account!" and "I apologize you're having to go through this.".
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